Copart - Albany in Albany

They have appointments for no reason they keep you hours before they bring you the cars

Waited the entire day for them to pick up a car that should ve been picked up at their scheduled time of 8am this morning ..no call no show .pretty unfortunate that this is the level of professionalism that we have to put up with!!!! Edit Day #2 .It s 3pm on 4/16 and we were informed that we would be getting a phone call today for pickup between 8am and 5pm today. Looking like another day where they are going to tell the nice receptionist that they called us and we did not answer. We told the receptionist that whomever said they called was straight fabricating that fact! Been waiting all day. If USAA wasn t involved with COPART because of an insurance claim we d be calling Cornell s and if there isn t a response from these guys today I just might cancel the claim and give it to Cornell s. Cornell s shows up when they say they are going to Cornells is a business of their word..true class! All the other negative reviews are true Day#2 and 3pm .I will edit this post again because I guarantee there will be a day #3 just like MANY other not valued customers. Edit: There was a day 3 and a day 4. Car was finally picked up at 4pm on the 4th scheduled day! It did take us getting the USAA insurance adjuster involved. He clearly got business done!

I WISH THERE WAS A 0 STAR REVIEW! my mothers car was taken here and they stole everythingggggg from the car from car mats to the air mattress in the trunk , airpods, THREE CHARGERS , BOTTLE OF WINE & HENNESY WHITE. The customer service is terrible and one of their workers tried to SPIT ON MY MOTHER WHEN SHE APPROACHED THEM ABOUT IT AND CALLED HER A IMMIGRANT !

Eli came after working hours to pick my car up. He did exactly what I was told he would do. He called before coming, and he was here within 10 minutes. He showed up at 8 pm, and he was very friendly. I honestly dont understand what all these bad reviews are about. Overall, great experience although now I will miss my car.

Very unprofessional people work at this place, the loader is very rude, i pulled into the copart slowly folllowing the signs and he starts honking and throwing his hands for no reason, and The people inside the office are also very unprofessional and are no help.

Amazing friendly staff

Between copart auto and dotts garage 100 dollars of dog food and change was stolen. Dont support them my car was also towed without my knowledge here. It was still my car

Extremely rude staff

very profession outfit the staff and the girls in the office they went out of there way to help me thank you again john r gelety

I would give no stars if I could. MY CAR WAS RANSACKED, ALL MY BELONGINGS WERE GONE THROUGH AND SHOVED IN THE TRUNK. MY TOOL BOX, LOTTO TICKETS, POCKET KNIVE AND EVEN A HALF A CASE OF WATER WAS STOLEN. UPON CLOSER INSPECTION A BOTTLE OF PRESCRIBED CONTROLLED SUBSTANCE WAS STOLEN AS WELL. PER THE SO-CALLED MANAGER, BRAD; HE HAD PERMISSION BY MY INSURANCE CO. TO DO WHAT HE DID, WHICH IS A COMPLETE LIE AS I TALKED TO MY INSURANCE CO. AND I WAS TOLD NO HE DIDNT HAVE THEIR PERMISSION TO RANSACK MY VEHICLE MUCH LESS STEAL MY PROPERTY. ITS INTERESTING THAT BRAD SAID HE HAD PERMISSION AND NOT THE COMPANY HAD PERMISSION. SO, IM WONDERING, BRAD: HOW MUCH DID YOU GET? Although I called several times and explained to the women I talked to that I was getting looked at bc I was in a serious car accident, I have a concussion among other issues, I couldnt make it the same day my car was towed but would be there as soon as I can to get my property. So the next day I go. You already read what happened. I went back inside upset and I was loud and Brad came at me the same way. We had words which Brad said he was going to call the police. I said fine go ahead and I said the same. After talking with my wife, we decided not to file a complaint (that day). Instead, my wife went inside to get my license plate and apologized to the women for me as it probably wasnt them who did it and I called the police back, telling them why file a complaint bc they probably wouldnt be able to track my stolen property. However, once I feel a bit better I might still file a police report, especially since a controlled substance was stolen.

this is one of those branches that has an ill human treatment to customers, If you are not around there, dont even think of buying from them

Very unprofessional, No one knows what goes on and will blame some one else who is not available. Lied to me repeatedly. Told me they were going to pick up vehicle on Monday, didn t show, Then a Tuesday, didn t show, Then a Wednesday, didn t show, then a Thursday, as of 10:00am haven t showed. Totally lacking in customer service and they don t seem to care. They act like customers are a bother to them and make transactions as difficult as possible. If you need salvage go somewhere else as they don t want your business... just your money.

I have 2 vehicles process here.

Clean area ,

Great company, employees give great advice.

Cool place, easy to find. Surprised at how quick it was for them to come get my car and get paid

Unscrupulous

The worst customer service the I work from home what do you want me to do representative on the phone just told us no I will not get you a manager or help you.

Always a long wait

Customer sales reps are easy to talk to and reply in timely manner , had an easy time paying invoices for the car . Wish they still let people go in and check the lot out but overall great service.

Horrible loader operators .the guy will yard manger destroyed my car in front of my eyes and than when I said something to him he kick me out of the yard! Never again will I be there with Will the manger working very unprofessional and threatened me!... been to manny copart yards and this one needs help big time

Tuner and wiring stolen from car in their yard. Nobody calls back...emailed district manager with no response. Cars are NOT secure.

When signed in to kiosk for pick up vehicles no one is helping and this place is dead at this point Bad customer service

Uuufff brutalll

I have purchased multiple cars, each time I have been very satisfied with the way Copart handles everything from payments to getting the lot tickets. over all very happy with Copart Albany.

Too Justin would it to bring your own equipment Harbor Freight I love this place.

Always a pleasure to do business here as the office and yard staff are always very helpful and professional at what they do!

There are vehicles that put the R on them and when I receive them they have broken engine supports and engines without oil because the crankcase has broken, they also put some of the front bumpers on it to really cover the damage it has and you end up investing more than the account. No, gentlemen, how can they be doing that kind of thing, they are supposed to have strict quality control and honesty. Im not going to deny that I have gotten vehicles at a good price, but that doesnt make up for the above.

Very professional, will find anything you need for automobiles

Still Looking.

My buisness with them was fast staff was very helpful

Loaders and tge people working inside is trash... i would give zero if there was..

Great service all around highly recommended.

Fast service . All other coparts , TAKE EXAMPLE!!!

Needed a jump start, waited 2 hours to get one and paid $85. How hard would it be to have a set of cables or a decent jump box as part of your customer service?

Great management ,friendly staff and a great place to do business with .i will definitely keep buying there .

If u r into salvage cars and parts, it the place to go

Yea where U can do n count on for real Car businesses!!

Very professional staff, Awesome GM - One of the best Coparts that Ive ever dealt with.

AVOID Copart. They sell vehicles that are salvaged, totaled, and overall defective. They misrepresent the condition of vehicles. For example, they sold me a vehicle that they said runs and drives and has NO mechanical issues. However, upon receiving it the vehicle had catastrophic engine damages (loud clicking noises & engine sways violently back and forth when pushing my foot on the accelerator), tire had a large rip in it (pictures showed the tire to be intact), power steering did not work, and dashboard had several warning lights in it that were not shown in their pictures. DONT EVER GO TO ANY COPART. YOU WILL VERY LIKELY GET A VEHICLE THAT WILL HAVE SO MANY PROBLEMS THAT IT WILL COST YOU AN EXPONENTIAL AMOUNT OF MONEY TO FIX

Nice people

If you buy from them have the vehicle inspected, they are the worst company out there. They do not list mechanical problems. if your buying clean title stuff expect its got big hidden problems. dealers bring there cars they cant fix. Rotted frames, masked head gaskets you name it. remember they are at copart for a reason. The fork lift drivers are reckless. Make sure the pictures match the description when your cars are picked up they constantly damage vehicles. Horrible place iaa is a much better company

Good place

Worst customer service ever the whole experience with them is awful! IAA much better place.

One of my favorite Coparts!!!! Inside staff always helpful and the outside crew well...... you couldnt ask for a better team. This store along with the Harrisburg Pa store is the only reason why I continue to trade with Copart still.

My car was had been sitting on the curb since Sunday this company keeps giving me the run around they are not reliable or professional it is Friday still waiting.

Quick in-and-out, typical Copart facility

Helpful

Good people when you want to sell your car they will help you

Didnt want to go there and see my car which was totalled but they were friendly and helpful.

Terrible customer service. Title wasnt sent out when they said it was on the way. Never again.

The worst company I have even dealt with ! Picked up my vehicle two weeks late after calling every day! Now the check was in the mail as Kim who writes the checks said well its two weeks still dont have the check ! Ready to call my lawyer!

Good customer service

While my vehicle was under their care custody and control, may or may-not have been them, perhaps one of their towing contractor. Regardless, it was severely damaged to the point where repair was be higher cost than the value of the car. When I got to retrieve my personal belongings, I found that many items were missing including a watch, $295 cologne, and a handful of gift cards and other miscellaneous items.

Customer service is extremely slow

They went and was helpful and courteous with me about my vehicle trying to help me find my plates from the collision place my car was at thank u

I love Copart. In total in the state of New York they have 5 locations. I think globally they have over 200. Most used car dealers that you would go to to purchase a car buy their cars from Copart or auction houses like Copart. They sell vehicles both salvaged titles and clean titlle vehicles. Most people are afraid or tend to stay away from salvage vehicles however depending on the damage you can get really nice low mile car for cheap. After a few minor repairs and about eight hundred dollars in DMV inspection fees and you can be in an almost new car with low mileage forbunder three thousand dollars. Copart is really upfront and honest about the damage however no matter where you buy always do your research. Before buying a car at auction search the bin number on Google. Find some history on the vehicle to help you make a better desicion.

Used cars with different types of problems at good prices

OK place

WORST customer service i have ever experienced.