Advance Auto Parts in Albany
911 Central Ave, Albany, NY 12206, United States
About
Your local Advance Auto Parts at 911 Central Ave in Albany offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!
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Most unhelpful part store in the area. Went in to try to match an exhaust gasket and was told they don’t sell gaskets. HA Ill take my business to Napa.
Nichole T has a horrible additude no greeting stood there for 5 minutes before she spoke and asked what she could help with. Very poor service I was not pleasant about it. No need for her to tell me she was about to flip out. After purchase she told the other guy to get me out of the store. I said what, then she changed it to I said have a nice day. Then when I responded it became an issue with the manager. But he let her speak however.
There is levels of low quality workers, but this store is the lowest,, they have these 2 unprofessional girls really trying to fight me for telling them to stop being rude and help me find a bolt , she was in her phone and refused, so I told her if the one I got don’t fit my car I’ll bring it back, she said now I won’t sell it to you if you going to bring it back, another little girl came from the back threatening to call the police for me , they both came out behind the register trying to jump me, I was shocked at first, I just walked out and she still followed me to the parking lot yelling at me from the door, saying im about to get locked up,,,, unbelievable and they have this supposed to be a manager getting back to me, which he did after putting in a complaint, he have the nerve to request evidence from me instead of doing his own investigation and reviewing his store cameras he wents me to do the Job for him..
This place and the people in it suck really bad. 0 stars. Love, the store associate, should be ashamed of herself. Miserable unhelpful person. I realize everyone can have a bad day and sometimes work isn't what you want to be doing, but at least try to put on a smile or show some sort of care or effort. I don't like to call people out, but this was literally the worst customer service I've had in 30 years! I went down to the Deleware ave store and what a difference. Guys were happy, friendly, helpful, greeted me, and offered options. and without me asking, they said the cental ave location had 57 in stock. Thanks for nothing Love. Be better
Edgar and the entire team at Advance Auto Parts on Central Ave. were extremely helpful in diagnosing and installing a new battery in my car. Thank you for your help and wonderful service!
Edgar was very helpful in helping me! I was in an out the shop in under 20 minutes: had my car battery tested and got a new battery for my key fob installed!
Today I needed 2 things. A new battery for my car remote and a new wiper. The clerk was slammed and remained calm and was still super helpful. She even cut open the battery case and help me get my battery installed. So my car would stop beeping. Thank you advanced auto for great experience.
Excellent experience today. Rocky was friendly and knowledgeable! He installed the battery I had purchased online yesterday, while I waited. He did the install in 5 minutes in the parking lot while I waited. Couldn't have been happier! Thank you :-)
Inexperienced staff but they were friendly
Great service
terrible customer service and rude staff
This is the worst location I ve been to. I was denied service 20 mins before the store closed and was told by the cashier she was closing early because there was nobody in the store
Fast, friendly, efficient, & knowledgeable staff. Large array of products. SoSo Prices compared to other stores that carry the same products
The location of the place is very convenient, everyone loves it, it is highly efficient, and the customers who work there are good
GREAT CUSTOMER SERVICE! Rocky and Naja were soooo helpful! I needed coolant for my AC and Rocky walked me through everything and helped me put it in the car. Thanks so much guys!
Took great care of me. 10x better than AutoZone
Went to this auto store to get my battery checked because I was having starting issues. Carey and Rockey was very helpful They tested as change my battery I the hot weather and was very nice. 5 stars
Needed wiper blades and the gentleman was very informative about the wipers and a few other products. He installed the wipers and thanked me for choosing Advance and shook my hand.
Went to drop off waste oil. Counter person said their receptacle was broken. After a little back and forth I said you are legally obligated to take waste oil: . The counter person said, no, we are not legally obligated to take waste oil . They are incorrect. From NY DEC website: New York State law requires numerous service and retail locations to accept used oil from household DIYs (who is otherwise exempt from regulation) for recycling. Under Article 23, Title 23 of the Environmental Conservation Law (ECL) (link leaves DECs website), any service establishment that sells at least 500 gallons per year of new oil and performs vehicle servicing must accept from the public, at no charge, up to 5 gallons of used oil per person per day. Retailers who dont service vehicles but sell at least 1,000 gallons per year of new oil must either accept used oil from the public, as service establishments do, or contract to have another service or retail establishment accept it on their behalf. Some municipalities in New York State also collect DIY used oil as part of their Household Hazardous Waste Program. You work in an auto parts place, you should know the laws. I m tired of incompetence, especially when it inconveniences me. And if in fact the receptacle was broken (was it really?), they should have proposed making arrangements for me drop off oil as outlined on the NY DEC website here: While service and retail establishments may temporarily refuse to accept used oil if their used oil tanks are temporarily full, they must make arrangements to have their tanks emptied and inform the household DIY when they can come back to drop off their used oil. I went down the road to Autozone, where the man accepted my oil, understood the law when I asked him about and was generally very pleasant. So Advanced Auto Parts just lost a customer and Autozone just gained a customer.
Courteous and helpful!
They know what you need.
I came to this location in search of a new windshield wiper blade. Upon entering the store I was greeted by an employee and was asked if I needed help finding anything. One of the team members assisted me by searching up what windshield wiper blade I would need for my vehicle and gave me a suggestion as to which I should purchase. As I have had difficulty replacing blades in the past, I took advantage of the stores free installation program. The same employee was able to quickly install it for me. Im not sure if I could have had a more efficient visit. Thank you!
Eventhough I called right before closing they went above and beyond to help me. Billy is great! He had so much patiences with me! I had another call and hung up. They called back to further assist me and provided another location with the part in stock! That is great customer service. Keep up the great work yall are fantastic! Thank you
Very NICE and Knowledgeable staff
Tony, Rocky and Ramesh are the guys to see! Always excellent customer service and great prices.
Useless! The woman was so useless that works at Central Ave store. The reaction to checking my battery in the store was very lazy. The woman was not friendly and sucked, she also told me the alternator does not charge the battery. She was zero help in the store also, rude, this job is not for her, waste of time! On my way home I stopped at Auto Zone on western Ave. HE was so helpful and nice, He took the battery out for me, I left my car there with hood popped, He installed it for me then called to tell me I am all set. Auto Zone is the way to go! A by far friendlier more professional experience
Anthony and Nick are great at their job they go above and beyond helping their customers, I will be shopping here more often because of their great customer service
I came in store Wednesday they told me my order will be ready Thursday Friday the latest I get to store Friday & they can t find my order .
Help save a fee bucks for recommending the bundle on oil an filter thanks
Helped me get a bundle on the oil I needed thanks
They changed out my battery for me. Great!
Acceptable prices
Helpful knowledgable
Great store & service
Good inventory and friendly staff.
It was awesome the guys were so helpful and friendly!!
My brother shops here all the time because the staff rocks very nice and man do the know about cars not just work there. I love this place and I dont have a car which should tell you everything you need to know.
When I have a check engine light.... they have the device. Thank you.
Had everything I needed except one part which they had 1 hour later!
Decent prices And decent parts But the employees (I delt with at that time) were not very knowledgeable.
After I brought the wipershield blades, the sales clerk immediately replaced them on the car. Great service.
I really but have one problem once in a blue with this location. My experience has been pretty great here for over 5yrs.
I had a problem with a battery i bought from another store they took care of the problem and they gave me a new battery on the spot thank you
Helpful and friendly staff!
Everyone is doing online ordering now Not enough inventory in store
Good Customer Service & Always Friendly! Very Knowledgeable Team & Reasonable Prices.
Needed a monitor reader. They had one which I bought for $50 !! Works great!
Worst ever advance auto parts store ever i visited. I had to return a product and they have issued me only 50% of the price back without even telling me they are gonna only issue 50% credit back. When I asked about it they said there is nothing they can do at that time as they have already issued it without my consent. After they deducted 50% without my consent they have no courtesy to answer my questions or clear my doubts. They refuse to even listen to my questions and walked away on my face. Worst ever customer service. Wish I could also give negative rating on google.
These guys are lifesavers. My alternator went while driving from Utica to Southern New Jersey. They had the part on hand and let me borrow their tools to swap it out. Saved me a ton of time and money. Didnt catch any names but it was the crew that was on shift around 3pm on 11/28/2020. Older guy and a woman with glasses were the two main people I dealt with.
Trash store, rude staff.
Two days in a row trying to get a new battery purchased and installed. Two days in a row only one person working so nobody to cover the store while battery is installed. I was told to blame it on Covid. No that s bad customer and business practice.
Good service good prices. Needed oil check, he made sure it was good to go.
Great employees. Nice and knowledgeable.
High priced
Generally helpful
White people not welcome here
Decent prices
Never had a bad experience here. Staff is friendly and professional. Order online and pickup at store to get that added savings!
Robert was great... 1st in a telephone conversation and then in person! quick free install of my battery! very professional!!!
Only car place i go
Great assistance by a gentleman named Joe
Good customer service
Clearly seen me driving straight toward their store and pulling into their parking area with a headlight out. They locked the doors 7:54pm. Then there s a sign for closing at 8pm. Should change your google business to say closes at 7:54pm. Went to AutoZone not even 2mins down the road. Open until 9pm. Was literally a 2mins transaction for a replacement to make it legal again. Should have thought better about going here after Siri asked me if I was sure about this place because it has a 1 star rating.
Not a bad place to shop just getting out of the parking lot without an accident is the goal
My most recent visits has been very pleasant. There is a very nice, helpful woman who works there and she goes far and beyond in helping you find the right things for your car. She is upbeat and it rubs off on you. Especially if you having an hard day. I would have given 5 stars, but I am still not over this one time let me say about 3 months or so ago. I went in for a high beam light and received a regular headlight. They people working there that time, were rude and lazy! They have on window will lend tools but refused said they didnt have what I needed. Thank God there was a great couple outside changing their battery, wish the window advertise they do free battery installation. They gave them tools and sent them on their way. So those people helped me And it was freezing that day. That was horrible. How they treated us that day! So hopefully they dont work there anymore and I havent seen them the last few times I went. So give them a chance.
Great customer service
Nice, clean, people r helpful & good at what they do.
Dropping off my used motor oil was easy and fast. The staff behind the counter couldnt be friendlier. They even helped me carry the jugs and poured them into the waste tank for me. Thanks!
Couldnt ask for better help no matter what happens to my 18 years old car. Highly recommend for any auto needs.
Great customer service. They are quick o give assistance and if they do not have what your looking for they offer other possible sppt where they might habe the item.
Went there for a battery for my boat had the one I needed
Staff is lacking in knowledge
Great customer service and friendly staff. I like the music they played when i came.
Great people Michael is one of the best 4 auto parts stores within a half of mile but this is my choice.
The guy who helped was nice and went out of his way to help me save a few bucks. The store was also nice and cool.
VERY helpful.
Excellent help from customer service.
Ladies dont go here. Sexual harassment at it finest.
Staff are usually friendly, helpful, and informative.
The staff didnt seem to know at all what they were doing. We came in with a dead battery and the guy behind the counter didnt even know how to read the tester. Had to go across the road to Auto Zone to find out the battery was bad.
Been buying from here for years right in my multi task map
Its good place
Convenient for do it yourself auto maintenance or repairs
Stopped in to purchase a battery after having a bad experience at NAPA. Kirk was great and professional. Reasonable price and fast service. We will be back!
Store associates were professional and knowledgeable. I know nothing about my car and they spoke to me in a way that made me understand- which is hard to do when it comes to a car. The time provided to me was much appreciated.
Great customer service
Great selection and great service will make this place stand out is not only its price but the knowledge ability of its staff and their willingness to go out of their way to help inform you
Really like the staff member in here thier really helpful as far as helping us with car parts and give u all options on what u can buy
Good customer service
They checked my engine light for me. For free!
