Advance Auto Parts in Albany

great stuff

Always very friendly and helpful people.

Awesome people, great atmosphere, helpful! Just an overall great experience...

I was given a faulty alternator from their storeroom. I ordered it online.When I installed it in my car, it was discovered that the alternator was faulty. I had it tested at the dealership, and they said that it wasnt outputting the proper current. The sales reps were friendly enough, however, this experience was so negative I have to rate it one star.

Excellent service!

Always fast and friendly service

Receive prompt help with my battery, the Guyanese worker very customer service minded.

Very cooperative and helpful.

Had the store employees following me around like I was stealing and asking hostily are you actually looking for something back there will be going anywhere else

Fast service and good prices

Great place to obtain parts and good advice. Associates very knowledgeable and friendly. Together with military discount I found a new auto parts store.

The best advance auto always they have customer service Thanks for manager Sharma always help us

Clowns that have know clue! cant even count money! ordered parts I was told be there by 3pm two days later still didnt make it on the truck! this store and the help are incompatant and a clown show !

What you would expect

The staff here are friendly and helpful. The products I need are generally in stock and priced right.

Found what I needed, associate was very polite and helpful.Helped me with my Speed Perks.

Found what I wanted and quick checkout.

It a ok place ig

This place is hit or miss for the majority of times you go here. Sometimes they have every thing you need, sometimes they dont, sometimes there is someone to help you that knows what they are talking about, sometimes you get someone who cant tie their own shoes. Though, for all of its faults, I go there far more often than Autozone.

Excellent service

Great customer service! Five stars!

Again, this store sucks! Thehelp was no help at all!! Prices are insane.

Easy to find parts and order online.

They had just what I needed very helpful that one guy there was really helpful especially with somebody with hot rods knows his stuff

Had to return as I was sold the incorrect part the 1st time $5.00 per gallon-it is no longer ok to make mistakes like that.

The staff at this store are amazingly helpful! They go WAY above and beyond to assist customers, are professional, friendly and fast! Hands down one of the best Advanced Autos Ive shopped at!!

Stopped by with a friend that was doing the buying. Good service for the amount of customers there.

Excellent staff! I accidentally left my credit card and they held it over a week for me. They also replaced my battery at 7:30pm

Fast and affordable car parts

Great

In and out

Helpful when they feel like it but still a good store

I m a delivery driver was in an out with the order

My go to neighborhood auto store. I ve always found the staff to be super friendly and helpful

Gave them my correct car information and was sold the wrong model starter part which cost me more money for mechanics time to make exchange. And no...I didnt know what it should look like. They did the same thing when I needed an air pump. Very frustrating.

Pretty much found what I was looking for. Friendly staffs too

Just needed to pay for 1 thing. Guy behind the counter was extensively trying to help someone with finding a random bolt. Other workers were walking around aimlessly. I put back my item and left. Couldn t help but notice I wasn t like everyone else in the store.

Terrible customer service and refused to honor my car battery warranty. I called customer service. They refused to help the customer service rep and she had to call the Advance Auto in East Greenbush to have the battery replaced. Steven and Anika at this location need further training or another job. My partner called speak with the manager and she stated the manager would not be working again until Saturday or Sunday. He then asked for district manager s number and Anika stated she did not have the number. Take your business to the East Greenbush location where they will honor your warranty and offer great customer service.

Didnt have what I needed but the staff presented other options. Thanks.

My pickup order was ready when I arrived. No problems whatsoever.

Very attentive,very professional.

Had what I wanted. Unfortunately a previous customer tampered with car wash I bought and not realizing this it spilled in my truck.

Had everything I was looking for

I went there to get my front and back brake pod and they fit perfectly.

The staff there went wayyy outhere way to help me Sara and Singh looked out appreciate them my battery was acting up thy let me use there tools scanner all tht thy great people

Very nice and helpful

Variety of auto parts and satisfactory customer service.

Have what I need at the right price ninety-nine percent of the time

Very friendly staff

I would give this place 0 stars if I could. I ordered a battery online and they offered free delivery. I received a confirmation email that the battery was out for delivery. Then, I get a cancellation. I called the store and asked what was up. After 10 minutes on hold, they get on the phone and said the driver said it was too far and brought it back. They said I could pick it up, and after some discussion, Singh agreed that he would give me a discount for a agreed amount. When I get there, he says he can discount it to the agreed amount, but it would be the exact price I paid online because the in store price is higher. He just said it was not their problem that it didnt get delivered. I cant believe that the store offers delivery, promises a delivery window but takes no responsibility for the item actually getting to you. Im not done with this. I am going to talk to the store manager and possibly the regional director.

They had the product I sought and a decent. Check out was simple.

Had what I needed and got it for me right away, staff is friendly and they had some good sales near the front counter.

Expensive when parts on line are cheaper

League!

This place doesn t even deserve 1 stars, it deserves a 0. Very unprofessional place and horrible customer service

Came in this morning had a delightful experience. The staff was very hepful, one of the guys even gave me step by steo instructions on how to go about changing my ball joint not sure if he was indian or not but thanks dude you definitely was a big help

This particular location goes above and beyond all the time to find the parts and the items you need for whatever you need very pleasant love them

My grandmother needed blades while I was on the phone talking to the guy he even installed them for her so late in the dark great customer service I would definitely recommend

Awsome Store!! Great Help

Love this store. Theyre friendly and try to find what youre looking for.

Very good

If the sheer masculine energy doesnt immediately make you learn everything about cars then youre a lost cause

Returned a punch set that had a broken punch. Wanted to exchange but they had no stock. Was going to get a 14mm hex socket, but no stock on that either... Amazon gets todays business...

Visited a week ago for an oil filter. They had what I was looking for but not a single employee was wearing a mask, even when dealing directly with customers.

Great knowledgeable people. I like them more than AutoZone

Friendly and quick service

Came for a battery testing. Waited 15 min, employees can t find where the tester is! Go to a different location if possible.

It was excellent. I needed to get a front headlight for my car They had it after not being able to find it at two other places. Thank you.

That was good trip the employees are very helpful and tge girl names jasicca was so helpful

Very friendly and helpful for me and my wife , its not a huge place but they have always had most of what I need or can def. Order with no problem and its just very convenient and community based for me as to where I live. Staff are very helpful !!! Good costumer service .

Expensive products.They charge too much because they call it an advanced auto parts.Much cheaper than things I could get easier at another store.

Poor stock and worse help.

Clean and organized. Employees are friendly.

The staff is very helpful, didnt have exactly what I needed but they will order for you and it comes the next day. Recommend this auto parts store.

OCD is real when it comes to my car being clean.

Terrible business manager was rude when they messed up my online order

Found parts at a good price.

Great parts, great employees. Always looking to accommodate all their customers.

They were a bit slow, and then when it came to cashing out the app I downloaded to shop and pay and pick up didnt work so I wasnt able to use coupons because they were one coupons only not impressed at all with the app very annoying was looking forward to quick easy pick up but app didnt work

Helpful staff, ask for Jack.

Employees here are awesome, they make the store great!

This store gets it done, thanks for the help

Just another parts store

Quick friendly service

Long waits for service.

They have pretty good service here

I tried to go to advanced Auto and get my headlight from them they werent letting me apply my promo code to the purchase so now Im just going to Walmart to get it for cheaper anyways. I tried to give them my business and they failed me.

I went to have my battery replaced yesterday. The man who did it dropped a piece, what I m assuming was the bolt that secures the battery, while taking out the old one. He looks for it for about 5 mins, gives up, and continues to replace it. He finishes after 30 mins, asks me if I ve seen the missing piece anywhere which I didn t as it wasn t my job to keep him organized, then tells me It s a little loose, but you ll be safe to drive. He reassured me I d be safe after I triple checked with him, so I trusted it. I turn on my car and we both feel my car shaking in idle like a chihuahua, which he also said was fine, and continued after I left. Fast forward to today as I m driving in the fast lane on the busy highway and my battery completely disconnects. My car s quickly slowing down, I m unable to signal to pull over, and my brake lights are obviously not turning on. I m nearly rear ended due to this and had to reconnect it on my own. I go to leave for work an hour later, and my car is now not turning on. I know it s the battery, but I didn t have time to reconnect it again, and I especially didn t trust the new condition of my car, so I was late to work and had to take my partner s car.

Diana was so awesome helping me get the right brakes and rotors for my car in the Albany location. Had a great experience in the Troy location on Hoosick street as well. Everybody that works at Advanced Auto has been extremely helpful! 10/10 would highly recommend

Small store

Helpful friendly staff

The staff is very helpful and patient specially Henry and judith

this girl is very helpful thanks Diana

Fantastic for car owners

Everything you could need for your car or truck can be found here

Conner he was very helpful and he also delivered my merchandise to the car. Manager was very helpful also. I recomend going there, we have for many years.

staff is very helpful with info regarding specific automobile inquiries

Good prices... Usually have parts I need

They need more people at the checkout. I think all of us spent way too long in line waiting for staff to move between the till and the pick-up counter.

The store told me they had a part in stock. Called and said they have it. Drove 45 minutes each way and just basically shrugged their shoulders and said they dont have it. Didnt even offer a discount or anything. Also already order the part online and was wrong.

Competitive prices, knowledgeable staff.

Fixed my friends car

I like this store, they always have whatever I happen to need at the time.

AWESOME SERVICE

Terrible smell..

Good service

Too busy to assist customers

They seem to have what I need for my vehicle. Any obscure items then can get for me pretty quickly. Staff Id always friendly and helpful. Check out systems are extremely slow and cumbersome to the employees, which in turn slows check out times down.

The employees here go overboard to help customers

Online it showed they had what I needed.... but when got there they could not find it. The staff were helpful and very apologetic. I like the company as a whole but would not go to this specific store again due to the area it is in.

The worst place for auto service. They take too long and barely answer there phones. This may be due to being understaffed.

Bought a new battery. Installation was free and well done. It would have taken me all afternoon if I had done it myself.

A great bunch of knowledgeable friendly employees. Always willing to take the extra time needed to make sure youre getting the right part. Not many auto parts stores are willing to do that.

John was extremely helpful and patient while answering all of my questions. His customer service was EXCELLENT! its my go to place!

Go to Auto Parts down the road and get treated like they appreciate your business

Staff are slow but convenient location

Nice that will install things like the battery I bought. Advice - buy online for pickup at the store - there were discount offers for 15%, 20%, and 22% off, all on their website.

An excellent auto parts store. Very good.

Very helpful employees and when you order online you get a discount and you can pick your parts or products up within 20 minutes

Broke down on Mass 90 Lee rest area . Where only parts store / chain in a 100 miles that had part in stock . Had car towed there , where very knowledgeable and helpful ! Even to the point of helping me as I struggled with repairs. Had it not been for these men and women I would have spent the night in my car in parking lot. It was Sunday and not a lot of options. Anybody can stand behind a computer screen and pull up information. But to understand the information and go out of your way to help others is a true asset to your store and company !!!!! Many Thanks! Grant Brown

Has most everything you need for your vehicles

Always super helpful and knowledgeable. Usually have the parts I need. All the custom stuff is a little pricey compared to online but thats expected.

Friendly staff needed help I got what I was looking for

Great place