NAPA Auto Parts in Albany
1193 Central Ave, Albany, NY 12205, United States
About
At NAPA, we care about getting our customers the quality auto parts they need as quickly, safely and easily as possible That’s why we provide our customers with the option of curbside pickup, in addition to our delivery and in-store shopping options With over 6,000 NAPA AUTO PARTS stores and 16,000 NAPA AutoCare centers, we are here to serve the greater Albany area So, order online or stop in for some help with your car, truck, farm, or marine vehicle When it comes serving our customers, at NAPA, Our Motor Never Quits™
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Most Mentioned
Me and my cousin came in and Jay went above and beyond for us. By far the best customer service i have seen in years
Great staff and very well stocked. They always have what I need.
Very helpful and knowledgeable.
Went in to return something on June 14th I got as an online order and the guy in a black graphic t shirt was very rude. Had the attitude of I don’t wanna be here and was very stand off ish. Will not be returning.
Had a problem finding the proper valve cover gasket for a 13 Silverado with a 5.3 engine napa had shown 2 gaskets both were the wrong ones had to go to Depaula to get the correct one
Don’t bother going into the Troy store looking for something. When they finally get done hanging out talking to each other and ask you what you need they will then tell you they don’t carry much in that store. They wouldn’t even look for what I needed. Unbelievable. Only customer in the store and still couldn’t get help. Now I know why I was the only customer.
Crew there was very helpful, got me the battery that I needed. Interestingly enough they call me the parts, but to be honest I really didn't know much about the products themselves. In fact, it's a good thing that I knew what battery I needed. Paychex by just looking at my car and seeing which one fit the size of the battery slot. they were very friendly and super helpful, but if they knew a little bit more about the products that they were offering I would be a lot more happy with the service. Also they don't do installations and that was kind of a bummer. although they do offer better Parts than other Auto Parts shops as far as Brands go their are some of the best on the market besides Interstate. However, if you can find an Interstate battery on the internet you might as well buy it there because they're not going to install it at NAPA anyways and they last longer than Legend.
The staff here are pretty unwelcoming. When I walked in they were arguing with a customer. When it was my turn to be helped they were not helpful. I was looking for an inline fuel filter and I didn't have the exact size. When I asked to see one or two the response I got was. "They are upstairs, I have to get them. You need to know what size you want before I do that".... Do I need to say anything else in this review? I was not helped because I did not have the exact size.... I came all the way to this location and was not helped (btw I was the only customer in the store at this time and there was 2 other employees on the floor). Only reason I'm giving it a 2 star is because the oil I needed was on sale. If you need help finding something, go somewhere else.
Guys that work there are great help.
My touch up paint did not really match my cars color.
Very helpful staff
Staff very helpful
Great service
Very unfriendly staff. Very rude and grumpy
Per NAPA.com there was a part in stock. Drove over to the store only to find out that the online inventory listed on the web is NOT accurate.
Awesome people on central Ave
I purchased a new battery from NAPA this morning for 180 dollars the sales person is a third grade. No help, no courtesy I don t know how they are hired?
Great customer service!! Was charged twice for the same part,simple easy refund.parts I bought were spot on!!
They had everything I needed. In the 40yrs Ive been a customer, never had an issue at NAPA.
Waste of time didnt have part.
Oh all answer
Was pleased with my experience here.
Great
Had most of the supplies I needed for a trailer wiring project.
Always has what I need
Found what i needed, good cs
Good service
Great bunch of guys, thank you
Never have what i need BUT they ARE VERY helpful
A great store, the staff are great and very helpful
Excellent customer service and very knowledgeable stuff.
Jo at store was very pleasant as well as helpful
Great guys , stocks okay, but they will next day order almost anything.
Dose anyome know if this is the the main warehouse that has the lilly trucks that deliver at night
Nice staff, store is kept spotless.
Typical auto parts store
Friendly staff!
Great
Very helpful staff.
Helpful
good parts shop in Central ave
great guys to deal with.
Very warm welcome
No returns without a receipt...
Great they are a great help
Helpful and knowledgeable.
Very helpful staff
Napa is Napa. Employees are knowledgeable and they seem to be competing with otters as far as going out of there way.
Brought my dog inside, got the part I needed (and apparently NAPA was the ONLY store in Albany that had this part in stock!), & a couple extras for less than I expected to pay!
VERY helpful.
They have the knowledge you need
Great customer service. They couldnt take a joke but they helped me change my oil.
