Chevrolet Service Center in Albany

The overall experience was good. Julio was very friendly and helpful when I dropped off the car but was nowhere to be found when I picked it up. Also, while dropping off the car, he asked if I wanted the windshield fluid-filled. I said yes. The low warning light appeared on my dashboard within 5 minutes of driving away and using the windshield washer. It looks like the fluid was never filled. Why ask if you're not going to fill it? Update: Julio contacted me and apologized for the oversight of not filling the washer fluid. He asked me to stop by and they will fill it up. Great follow-up! I changed my review to 5 stars

My service advisor was very professional and courteous. My truck was completed and on time as promised. I am 100% completely satisfied.

I bought my car at another dealership and had some confusing issues. DePaula was direct, clear, and provided video evidence of what was wrong with my car. I couldn't have asked for better service

Depaula sold me a Cadillac with some mechanical issues. No help. The first service advisor was so rude to me. I have a 2017 cts 90,000 miles. So sorry I brought the car. No loaner car. I have a power train warranty. 3 years/ or 30,000 miles . Don’t buy a used car here. Sales man quit no long after my purchase. I have to spend money out of pocket for maintenance that should be covered. Front rotors needed replacing. I drove the car slow when I test drove it. They don’t top of my fluids. Just want money for service, that is not needed. Stay away from this dealership. I’m not happy with their service. Truly.

Very disappointed it took 3.5 hrs for oil change

Your tech tried to tell me my fuel filter housing was broken and needed to be replaced. Even showed me the fuel leak. Problem is i looked there not a hour before i came in because i knew i needed filters and was thinking about doing it myself. and it was dry as a bone. Never leaked before than or after that. i just got done telling them how denooyer tried to screw me. I was hoping for better with you. You failed too. Guess I’ll be changing my own oil.

Good customer service, I was well informed about the service that was being provided, they corrected the issues with the vehicle in a timely manner. I will be returning there again. Thanks.

Amazing service! The guy who runs the collision department was so nice and extremely helpful. No stress at all. I highly recommend them if you need your car worked on for insurance or anything else.