DeNooyer Chevrolet Service in Albany

Always a great job

What a well oiled machine. In and out with time to spare. Great job.

Jonathan was excellent. He was great at communicating and taking care of things I requested!

Excellent service with Chris

Everyone is so nice and very attentive. Everyone also smiles at you. They do their best to get the service job done on a timely basis. The customer lounge is comfortable and clean with a TV and computer station. The coffee is good. I didn t have any this visit, but had some previously. Too much with environmental consciousness however. Or they never brought items back after the pandemic restrictions which has been over for more than three years. DeNoyer and most big dealerships used to have nice individually wrapped food items such as buttered rolls, danish s, biscuits and cookies from a bakery. It made waiting for a car repair tolerable and even pleasant. Then they went to commercial breakfast bars, crackers & fruit snacks. Now their only offerings were unappealing snacks from a vending machine. Not even bottled water It s possible employees or some customers took advantage, I don t know, but it s disappointing. I brought my own breakfast.

I was able to drop my vehicle of early. I got a ride to and from work down the road. It is very convenient.

Accurately and quickly diagnosed my issue.

Dick, George and Joe did a great job communicating w me while the warranty work was being done. Joe did a phenomenal job on the transmission! Thanks again

John is Fantastic, professional and gives amazing help. Always very informative when I have questions

Service and the service people as always were great! However, the cost of services are way too high anymore. It cost almost $90 for oil change and tire rotation on my car with under 15,000 miles. Will be looking to have it done elsewhere going forward as I live on a fixed income with my SSI.

My service advisor that I had Johnathan Cordi did a excellent Job in getting my vehicle repaired and took the extra step in doing so. GREAT JOB

I was very disappointed with the receiving and exiting process, especially when I mentioned at arrival and checkout, that I wanted to use my GM Rewards. Neither advisor, Kayla or cashier, asked any further questions. I Was under the weather, and should have pushed further...and glad I still made the service appt, but again at checkout I mentioned Rewards, and nothing. After I left and was home it hit me, NO REWARDS USED FOR THE $75.+ charge. **I am saying this because in Jan. 2024, the service advisor, Robert Topkins, took care of everything, after he took all my info at check-in, once I mentioned using Rewards.. The actual service technician on 3/12/25, Steve Clarke, was excellent and was great in sending & seeing a video of the under carriage of my chev. Equinox, although did not come to waiting area. Instead I received a text message that my car was done, paperwork really at service,and keys in car. What would have happened, if I didnt have my phone turned on or with me??!! In person association was terrible. I will probably be returning for my vehicle inspection in May 2025, but this appt. Was unsatisfactory for customer service. Dawn Neal

Quick and easy.

Great service, courteous staff

Took me in on time. Things were explained in detail, and all staff were very professional. Also had a great customer waiting area with coffee, etc.

Quick, easy and no pressure to add extra services.

O and out oil change Kayla was excellent

As always excellent work. Thank you. Chris and whomever worked on my car.

Service was able to get me in the very next day. As always very friendly and helpful from Chris to all the staffing and always try to accommodate all my needs

Akiem was great. Thank you.

Akiem Mendoza checked me in, very courteous and friendly. Oil change was done quickly.

Everyone is always smiling and helpful, always kind and accommodating, they are very honest about repairs you need and pricing and different options to make things easier.

I made an appointment online - took me five minutes to drop it off and my Silverado was diagnosed, fixed and test driven before I had finished my breakfast. Great service techs and staff.

Great work all around. Technician Neo made good recommendations and got the job done promptly and cleanly.

Friendly and aware of how busy everyone is. Got us in and out in a timely manner.

Denooyer staff are always helpful and courteous when I bring my car in for service.

Excellent service

The service team at Denooyer Chevrolet has always done an excellent job for me. Everyone at Denooyer is always polite, helpful, and pleasant. We have purchased 3 new Chevys there since 2019. They re Great!

This is not my vehicle.

As usual, Denooyer completed the work on time and correctly. Always a pleasure!

Went in for an oil change tire Rotation My appointment was at eight. I was out of there by nine. Nice waiting room.

Great and polite service

Bob the service associate was fantastic, friendly patient and knowledgeable. My only dissatisfaction is the length of time it took to complete the service

John Atwood provides 5 star service everytime I arrive. John keeps customers coming back

Re arranged schedule and cost effective repair

My battery went dead; I was able to get service and timely replace. I am very happy with my service rep John Atwood. Thank you John!

We took our new truck back in to have the side steps put on, was very satisfied with the service.

Whenslever I go there no matter for service or sales its always pleasant.

I have had my Blazer for almost 3 years. Bought at DeNooyer and has been serviced by them ever since. They are thorough, polite and do a great job. Their detail for perfection is top of the line. I would recommend them to everyone

Quick service. Helpful with obtaining rideshare to and from work.

Great experience with DeNooyer Collision Center. I received my Tahoe back looking like brand new! the manager-Larry went above and beyond to make sure everything was taken care of, we appreciate everything! Thanks DeNooyer!

The employees were very nice and I was in and out within an hour.

Chris was one of the most pleasant and patient service reps I have ever worked with. He is a true asset to the DeNooyer organization.

Best car dealer service. The check in is fast and easy and service performed quickly. Always ready to answer any question and keep you informed while the service is being done.

Great service you guys are the best around, Jeff andrew, chris and Kayla, thanks for the best

Easy process of dropping off and picking up my truck, I appreciate the text updates as the form of communication while I m at work and can t always answer my phone.

Always a pleasant experience. Highly recommended

My appt. Was done on time and quickly with no issues. I appreciate all.

I do not recomend this service department, here is why; I booked an appointment after a $1 sales call. Figured i wpuld give them a shot. I had them change fuel filter and rotate tires and inspection. I go to pick up truck and they charged me full price for an oil change, and over charged me for a fuel filter. The corrected it at the time, but when i went out to my truck i could tell my tires werent rotated. (front cupping still on front and the more worn flat on the rears) What else did they not do? Also lo the truck smells like oil now... Hopfully they got some in the engine. I spent 64k with them on this truck. Shit experiance.

top notch service dept. Service manager, service writer, service tech and cashier were all professional, courteous, friendly and expert at their job. Strongly recommend.

DeNooyer , on wolf road, always has my back. Car problems, are no problem to them.

Work was performed very quickly and professionally.

Service was pricey but thankfully I was able to use a couple of their coupons to knock off a few

My vehicle was dropped off and checked within a day and repaired the next day. Great quality service.

I no longer work at the business that you send this automated review request to. Please contact your customer to have them update your records.

Every thing done as promised prices high everywhere so they are too wait area comfortable and coffee is good

Great job and price. In and out with a smile!!!

Set up an appointment two weeks prior at a convenient time for myself so that I wouldn t have to bother anybody else when I brought my truck in for an oil change. When I arrived, I could tell that the place was flustered. Frustrated technicians, too much work to do, very over scheduled. I was advised that appointment times are essentially appointed times to come in to drop off a vehicle. This is certainly not the traditional interpretation of the word appointment.

Great prices and great service team.

I absolutely love coming here! Love dealing with Akeem.He explains everything to the T! I come here for everything and also purchased vehicle from here!

Car was in for a recall and oil change, was expecting a 3 hour wait due to the recall having to reprogram the ecm. The team had me on my way in under 2 hours, kept me informed throughout the whole process , couldn t ask for anything more. Thank you

They take good care of your vehicle. Provide transportation home until your vehicle is ready . PRICES ARE FAIR

Not punctual on appts. Really shouldn t bother making one

Super quick service! Thank you Kayla for your help!

Dywane is great guy knowable great dealer

I will always return to Denooyer. Every time I receive stellar service. I have purchased 2 vehicles from Bob Neet and he is outstanding. Service department always friendly and timely.

Service with Bob Anderson was outstanding, great communication

Fast service and friendly. Im always glad to say hello to my salesman.

Fast, easy, convenient and everyone is friendly, knowledgeable and professional thank you

Great experience. Thank you Zach for taking the time I need to make sure I was making the right choice to upgrade to my new Colorado.

This place has always been a great place to bring my vehicles. Chris Aloisi is always my point of contact and knows his business. I will keep bringing my vehicles here as they stand the test of time with tradition. Thanks Chris and thanks DeNooyer staff too.

Bob A. was an excellent service advisor. We actually dropped car off a day early on accident. During the recall repair another part (cable) had broken. The part was no longer available but DeNooyer was able to source and had it shipped overnight. Everything was done in a timely manner and we are extremely satisfied!!! We will return with any future automotive needs.

Service advisor was very helpful

Denoyer serviced department is terrible. Communication is one sided(theirs). Try calling or texting/emailing your service contact - good luck. When you ask for a NYS inspection and they don t notice that there is windshield wiper missing, you really aren t comfortable knowing if your other service request were done properly. How about when you pay over the phone and give instructions that you will be picking your vehicle after hours and they can t follow simple request creating more communication problems when trying to get your key and your paperwork.

Excellent service and care of my truck.

For the second time Denoyer has been unsuccessful at fixing my vehicle and has shown inexperience in the mechanics field and lack of passion or care for their clients. They replaced my battery and now my vehicle has more issues from just replacing the battery. Now I have to be stuck with a tow bill because of their incompetence the least they could have done was cover the tow since they couldnt fix the dam thing. I will no longer be bringing my vehicle to Denoyer for service.

Always great doing service there. Service advisors are honest and always look out for our best needs

Great service at a fair price. The new digital system is great for communication and clearly seeing what work needs to be done.

Everything was great. Easy appointment and confirmation. Completion notice and pickup was just as easy

As always friendly, courteous, and professional!

Always satisfied with my service there. The staff is always friendly and willing to do what they can to help, or to inform you of the issue with the vehicle. Have been going to Denooyers for years and I plan to continue doing so.

They got my vehicle in fast and prompt ! Got the issue all figured out and communicated well and had the vehicle ready for my by the time I was out of work!

Everything went great with my service as always completed in a timely fashion couldn t be more pleased with the staff at Denooyer Chevrolet

Great job and very kind sales representative!

John Atwood is the man to see for Chevy Service. Hands-down the best in the area. I take all my vehicles here.

The bill was less than the estimate. I got no explanation of what was done, not done and what and how much still needed repair will cost.

They definitely take care of the customer. I have never been unhappy with their service. I will also buy my next care there

I had my vehicle serviced today and was very pleased with the work performed promptly efficiently and especially with the customer service from my service adviser John Cordi

They did not deliver the vehicle to me in the agreed time and I lost things to do that I had pending.

The customer service here is sub par at best. I had sent my wife car in for device work. They had the vehicle for a week, when I received the email telling me what was wrong with the car I attempted to call to speak with the service advisor dealing with my car this took me calling in 4 times just to get him on the phone. Everytime I called I was told that a message was being left for him to call me back and would not receive a return call. When the vehicle was finally finished I went to the dealership to pick up the vehicle only to find out that it was completed the day before and was never notified. The communication between service writers and customer lacks severely. They act as if they own you as soon as they have your keys and you are on their time and no one elses.

Kayla was friendly and helpful, service was quick and ready as promised

Work completed before schedule.

Very quick service and good job

Akiem was super today!

I will never set foot at DeNooyer Chevrolet again. Fuel air service, valve cover, spark plugs, ignition coil plus labor for a grand total of $1613.35. I think I got taken to the cleaners. Anyone who goes to a dealership,let alone this one, is a complete moron.

Great service today very customer focused every time .

This is my first service at DeNooyer after purchasing my car. The service technician did not push me into more services than needed and they got the job done very efficiently. My only complaint was it was hard to find my car afterward in the back lot on a cold and icy day. A nice man named Ramone who was scraping the cars help me locate my vehicle.

Dealt with Bob and had a great experience. Explained everything thoroughly from start to finish.

Akiem Mendoza was a pleasure to work with fantastic customer experience!

Service was fast and expertly done. Service tech Dwayne Lockrow is the best.

I had scheduled an oil change, tire rotation and check the howling noise from the rear. This same noise was noted last year at a service visit which I was told the sound was there due to me painting my rear hubs?? This time I was told it was my tires and recommended I replace all 4 tires@ $1179. Also noted my tires were at 5/32 front and 6/32 rear, half life. I was also charged $94 for that diagnosis, REALLY! So are there cords broken, uneven wear, incorrect inflation? Could someone enlighten me on this?

Very quick and easy oil change and recall service.

Best service department on the area. Work is always done right the first time in a timely manner, professional personable service representatives

Akiem was a pleasure to deal with. Everything was explained to me and I didn t have to wait long. I would love to deal with him again.

Came in for a check engine light, the issue was corrected very quickly. Was very satisfied overall

Service was excellent! I took my car in for 30K service. They made sure that I realized that it would cost more than usual. I was thankful that they pointed this out to me!

Dwayne was great! Service was seamless and convenient. Thank you DeNooyer!

Always a great experience

Made an appointment for 7am out by 9:45 for basic service

Kayla, our service advisor, was excellent!

It was a great experience as always!

Fast and professional

Expert warranty service included everything we needed to deliver the vehicle and get about our daily business. Our vehicle was repaired and returned to us in a minimum amount of time. Thank you to all who helped.

Service attendant was pleasant and I left with the knowledge that the monitoring light may come on. So I wasnt surprised when it did. I know the air in the tires are good. So Im good to go. Thank You. I will be in again.

Purchased a 2024 2500HD from Denoyer last year..Have been very pleased with the service..Had a couple recalls and they were on me to get it in there for them to take care of it..They worked w me on financing it w Chevy financial..The entire process has been pretty fair and upfront..

DeNooyer s sales department and sales liaison folks are outstanding. In particular, Gianni, my salesman, worked extremely hard helping me identify the vehicle best suited to my needs and patiently working to locate it. He arranged the purchase of a couple of accessories I needed and followed through with the finance and service departments to make my purchase flawless. Similarly, when difficulties arose with the service department s installation of the accessories the after sales liaison person was extremely patient and tactful in his numerous attempts to remedy the problems. Unfortunately, DeNooyers Achilles heel is its service department that simply could not properly install the accessories. To its credit however, DeNooyer management went the extra step to remove the accessories and reimburse me the cost. I d buy another vehicle from them in a heartbeat but I am concerned about its service department doing future maintenance on the vehicle.

Very efficient. Like app that show what stage car is in. Also Like that they text when vehicle is completed. I was in and out within an hour.

Dwane, was able to handle my service needs in a timely fashion. I did not have an appointment but he fit it in and I was able to pick up my vehicle in the afternoon. He always is above and beyond with customer service. Thank you very much.

Never have any problems with Denooyer! Went in for recall work on my 2021 Trailblazer. On January 3,2025 went in for an oil change. They were very busy. Was done in under an hour. They have always had my business.

Professional and courteous. Kept me in the loop every step of the way

Staff was very helpful and accommodating. Service timeline was accurate.

Very good service and good prices

Good evening, there was low pressure on the front left tire Sunday. It was providing the same issue for a few days. The gentleman indicated it was a bolt causing the problem. I proceeded to my 11:30 AM appointment across the street. Upon my return it was an already. The gentleman was courteous and understanding. He handled the matter at hand like a professional. Thank you for the service provided, well done.

Warranty service of the vehicle was handled in a nice and fast way. Communication was great. Many Thanks to Bob.

Easy to schedule, quick turnaround and coordinated pick up. Love all that.

Service was quick and convenient. They regularly sent service notes and messages texts.

Very pleased with my experience service advisor named bob and service manager named Cody we re very helpful and understanding would recommend this dealership to all my friends that own a Chevrolet

First class service! Quick turnaround and professional staff. If I buy a Chevy it will be from this dealership!

This was the worst car-buying experience I ve ever had. Communication was terrible on the day of purchase, and when we returned for delivery, we waited over an hour after checking in and no one spoke to us. After purchase, we discovered the windshield was incorrectly installed, leading to water damage that required a new windshield, computer, and carpet. It took two months of phone tag and even filing a complaint with the attorney general to get the repairs scheduled. Even then, they didn t have the necessary parts, and my truck was in the shop for almost a month. When I finally picked it up, no one bothered to tell me where my vehicle was or reimburse me for the travel costs they promised, as I live far away. To top it off, the rental vehicle they gave me wasn t even properly serviced I had to add windshield washer fluid myself because it ran out. This dealership did the bare minimum when they should have been going above and beyond to fix their mistakes. I would never recommend them to anyone and wish I could return my truck to purchase from a better dealership. Steer clear.

Great job repairing my ignition coil pack, oil change and tire rotation. Multi point inspection failed to notice my empty washer fluid but overall everything was good.

Fast and friendly service. Great communication

Everyone was very courteous and helpful - I was in and out quickly!!

Went in for 15k mile service. Was not told it would take all day. Had I known that I d have planed accordingly. I called to get update after truck was already there for 7 hours . Had to call second time cause I didn t get update on it. Advisor finally called me to tell me truck was ready that it was ready hour ago. Very disappointed with everything today.

Had a recall done. Went well. Aikem was my service mgr. He was excellent. Highly recommended. They could lighten up a bit on the reminder texts verifying the appointment but I get it.

Excellent and fast service! Everyone there is professional, knowledgable, courteous and friendly. Thank you DeNooyer for another pleasant service visit!

Quick service! I was surprise my car was clean outside and they even took care of my floor mats. Great Customer Service too! Thank you Rob! I would strongly recommend DeNoyer Collision Center in Colonie. Beata Mazur

Service was efficient and professional. Special thank you to Akiem for providing the answer to my several questions. Job well done. Thank you Steve

Great service & fast

In and out quickly Kayla was PROFESSIONAL and Curtious.

Very friendly. Wayne is awesome! He doesnt make you feel pressured into to buying something you dont want.

Service was top notch. Service writer (John) and rental coordinator (Dave) were excellent.