Ford Service Center in Albany

Incredibly friendly and professional. The services offered are truly 2nd to none! Thank you for everything and I will be back!

Purchased tires. Price and service competitive.

Great service experience, as always

Best people ever!

Lenny kept me from worrying. and my car got excellent maintenance!

Multiple problems on F250, all solved by Howard in service!

Was very disgusted how bad that depaula Ford wanted to price gouge and try to do things that were not necessary with with vehicle....was quoted $760 for replacement of 2 batteries which I understand batteries are a cost of roughly $200 a piece....that being said roughly $300 to change them out which took myself 20 minutes tops to do the job and required 1 tool to do the job....then they tell me it cost so much because the truck would not function until it was hooked to a computer to reset everything....funny I changed our the batteries and no problems....very said that a dealer would try and gouge a customer like this....I guess to bad for them I have a brain and can do a job myself....not getting business from me again....good luck depaula Ford

Excellent Service!!! Jarod and his team are the best!!! This appts was for a recall

The tech who helped me with my issues was kind, personable and explained everything. I felt comfortable during the experience, which is not always the case at auto service centers.

DePaula always gets my service taken care of in a timely manner and the staff are always very helpful

As always, service was great and quick. Totally please with the service personnel.

TOP NOTCH SERVICE!

We trust Lenny and his team to take care of our cars!

Exceptional service complete with care, performance complete by expeditious workers. Im so grateful for DePaula Ford.

My recalls were fixed however my car s issue was never fixed

Excellent service team. Lenny is outstanding!!

I HAVE BEEN DOING BUINESS WITH De Paula Ford for many years. Some things they do very well others not so well like my last transaction

I have always brought my car for service at DePaula since purchase. Lenny has always taken great care of me and I have always been satisfied with the work done by the DePaula team.

Courteous and friendly staff at service desk and when checking out. I had an appointment and staff were ready for my car at the appointment time.

Luis,by far,is on top of his game ! His understanding of what great customer service means in evident!

The service department is friendly and very quick and Chance is the best I am so glad that he is my go to person if I need help and also when I call him he is amazing DePaula Ford is blessed to have such an awesome person working their.

The Team at Ford Service Center are professional, knowledgeable, and considerate. You can feel the passion they have about their job/career their enthusiasm radiates through ever word and gesture. They performed excellent service on my car. I recommend Ford Service Center to everyone who need Automobile Service.

I would like to extend a huge thank you to the service department at DePaula Ford Albany, especially the service manager Lenny. Unfortunately my 2023 Bronco Sport had some battery issues. I was unable to get an appointment at the dealer I purchased the vehicle at and made one at DePaula. That morning the car wouldnt start and I had to have it towed to Depaula. Within an hour Lenny called me to assess the situation. Although they were probably busy before a big holiday travel week, Lenny called back to offer me my oil change and tire rotation service, and take care of an open recall. I was floored but of course took him up on it!! Then within a couple of hours I get a call that the vehicle is ready and I have a new battery! Just incredible service I have not had at other dealerships on the same street as DePaula. At pick up the entire staff from Lenny to the cashier were warm and friendly. I only regret that I did not purchase the vehicle from DePaula originally. Thank you again.

DePaula Ford Service and body repair shop provides consistently good service. This experience was no exception. The quote was fair, they kept me informed on the progress and the final price matched the quote.

Luis always goes above & beyond. Hes prompt, professional & gets the work on my truck right, every time!

Service was quick and efficient.

Great service. Tech jeremy looked into all my concerns and advisor was very helpful. Great service

Luis Correa inform you of what going on with your vehicle. He is very professional and always has the customers interest.

I ve been a Ford owner for the last 33 years. Now I lease. I had to bring my car in because it broke down. I m 78 years old and I was told when I lease a car I would if something went wrong that wasn t my fault i.e. the engine, etc. that I would get loaner car. Luckily, I didn t have to leave my car, but had I had to,They told me they had no loaners. They only have 15 loaner cars and they were all out being used and would be for a while. That is totally unacceptable and very poor customer service so much so that when I lease again, I might check another dealership to find out if they can guarantee me loaner car. I m on a fixed income and I can t afford to pay for Rent-A-Car. There was a time when they didn t have a car my Ford dealership rented a car for me, I was told they don t do that anymore. For the amount of money we pay for these automobiles (whether buying or leasing) and then they break down through no fault of our own and I can t get what I was promised. it makes me feel that once you buy or Lisa car after that they just don t care. As I said, this is totally unacceptable. I will however, say the service department did a good job. Thanks for taking the time to read this if you have I don t expect anything to change. seems like it seems like all business owners only care about making money for them.

Fast service and good communication

Total not satisfied...treated poorly and unfair my saftey was just pushed aside. Will never let that department work on my car again

Lenny was very helpful and professional!

The Service Department is a Joke with a bunch of clowns working there I made an appointment & needed a loaner they told me as soon as they have one available they would call me lol & that was 6 months ago thats because they are never going to call me

No one likes to return to the Dealers Service Department because their car runs noisier now than when it was brought in. In much less time than expected, the problem was solved - in replacing the battery, its cover had not been properly fastened. This issue should never have happened, but it did, and was quickly addressed and resolved.

Always a good experience here!

Chance was the service advisor I was there for a horn to be replaced, there was a price difference from when I first ordered the parts, I was originally told it was covered under warranty, it was not covered, Chance was very professional explaining the problem but he came up with a great solution. Thanks again

I had a 7:30 am appointment for New York State vehicle inspection. The check-in process was smooth and quick. Everyone was friendly and helpful. Service completed on time and to my satisfaction. I am treated as a valued customer! Thank you to Luis and all the staff at DePaula Ford.

Super stressful, dealing with service department and parts department, especially the parts department you go in there and they look at you like you re bothering them I recommend you go online and buy your parts

Fast and courteous service

Everyone was very helpful and very professional

Multiple trips inti the shop for the same issue, wasted trips scheduled to do service and told my parts that came in were given to somebody else and had to be reordered. Minimum of 6 calls over a months time to service manager Justin and still to this day never received a single call back. The only good experience I had was with a tech named Chance, he always seemed willing to help. Unfortunately the dealings with the service department have led to the lifelong Ford owner to switch to a different brand. Bob Guyer

Easy

Prompt service. Friendly, knowledgeable, and conscientious service manager. Mechanics did a thorough job and left my car clean and well cared for.

Auto repair

Service was completed in a timely fashion, Justin Dwyer was a pleasure to work with!

Excellent service

Fast professional service

Everyone was very professional and courteous a special shout out to Luis for going the extra mile to help all go smoothly

Excellent service facility! Friendly employees!

Very quick and precise the care of my recall

Louis is great to work with.

Repair to rear quarter windows on my Mustang convertible which stopped closing fully. Repair was done in a timely manner for the quoted price. Chance, the service desk technician, was great to work with. Compare this to 4 failed attempts to bring this to Wally Ford in East Greenbush, where I bought the car. 4 times during business hours where my call to service to make an appointment was routed to voicemail - or to a voice mailbox that was full and not even recording messages. I gave up on them.

Amazing service once again. So glad that I use DePaula for all my vehicle needs!!

Work was done well in a good amount of time

Always trying to take advantage of the fact that I don t know much about vehicles. I avoid coming here unless I have to.

If you don t speak to Chance as your service advisor, then you will be in deep trouble. The entire staff is amazing.

Chance waited on me ,He explained everything He Told me what I was going to need I found out Some that was covered by insurance and some that wasn t (needed tires) He s always a pleasure to deal with He has a great sense of humor Always appreciate his help in getting my service done at Depaula

Thanks Chance! Got the part needed in stock and took care of the problem. Also patched up my tire which wasn t the intended appointment. A+

Great experience @ DePaula, the svc tech Lenny , is incredible, very knowledgeable and easy to talk to.

Lenny in service is amazing. Justin diagnosed my concern immediately and was very helpful. Service Dept is definitely getting better I can see the Team working together.

Whole service department is professional blue collar. The one gentleman that stood out for me was my service advisor Chance. The man was super busy and took the time to respond when I asked for an update. He deserves a raise! Thanks guys! -Army Guy...

Good service and communication during repair.

The technician Tyler Hill did work in a timely manor and didn t have to wait long for job not on schedule. Had a tire issue that couldn t wait

Great service team. Jason K was very helpful. A+

The service team at DePaula Ford worked great together and for me.

Awesome as usual

Depaula Sales was easy to deal with and friendly. We set our criteria and John was able to meet our needs. When an issue came up after the sale, he rectified it quickly.

Luis was great as usual and the mechanics were exceptional for their speed and expertise. The staff is exceptional and the only. reason I m staying with Ford products. Luis goes above and beyond to make the customer happy.

Fast service, Luis was polite and professional. No sticker reminding me of next oil change date

Courteous and informative

I had recently encountered some limitations with my Ford Fiesta, particularly the MyKey feature which restricted the cars speed to 80 mph and the volume to just 14. Concerned about these issues, I decided to take my car to DePaula Ford, and Im delighted to share my positive experience. I would like to extend my special thanks to Chance, who handled my case with exceptional care and professionalism. I required a new key for my car, and although there was a slight delay in its arrival, DePaula Ford went above and beyond to rectify the situation. Howard, a member of their team, personally came to my location to set up the new key, and what truly impressed me was that they didnt charge me for this service due to the delay. Chance and Howard are undoubtedly the best in the business, and their commitment to customer satisfaction is commendable. DePaula Fords dedication to resolving my cars issues and providing outstanding service has left a lasting positive impression on me. I highly recommend DePaula Ford to anyone seeking professional and customer-centric automotive service. Thank you, Chance and Howard, for going the extra mile to ensure my satisfaction.

Lenny took great care of me! Kept me informed and gave me a snack! Greatly appreciated!

I was at the dealership recently for a routine service visit. Lenny Farnum, the service technician, explained that the lug nuts on my 2016 Edge should be replaced, and explained why in detail (salt/water etc. buildup over the last 6+ years was degrading the lug nuts) I was able to purchase the appropriate lug nuts at Amazon at a very affordable price, and had them installed at the dealership yesterday. Thanks, Lenny!!

Service personal was great

Chace was a pleasure to work with !!!

Lenny is awesome 100% great service .

Lenny and his team work hard to maintain a n honest reputation. My car failed inspection at Monro because they said the rear breaks were down to the laminate . My own visual didn t see it so I took it to Ford. They showed me the inspection video with plenty of life left on the break pads and rotors. Saved me $700 +. I ll never go anywhere else

Id rather use metro ford.

John and his team in the truck shop are top notch.

Always very polite professional service is fantastic.

Luis Correa was a big help because he did his job. Great Job Luis !!!! Thanks again

Luis Correa from the service department always makes you feel like your family. He goes above an behind to see to your every need. Always keeps you up to date about the service being preformed on your vehicle. If you have any issues he will handle the issues first hand. I know not everyone has a great day but no matter what kind a day he s having he will always have a smile on his face. You need your vehicle serviced. I highly recommend you stop an see him.

As always a great experience dealing with Ford.

Excellent service by Chance.

The staff answered questions that I had. They were helpful and I feel they are honest. I will definitely go back. Lenny was great. Thank you!

Very friendly all the way around!

Chance is the best guy to see if you re getting any service done. He knows if you want to hear every last detail of work done, or if you need to be on your way. Unrivaled as far as service goes.

Good, quick service. my vehicle was ready by 10:00 am. Staff was friendly and accommodating.

Timely and courteous service!

Very good service and got me back on the road pronto.

Chance stuck with us and found the solution to what was a very complicated e brake problem

I took my truck in for service appointment and had a lot of questions about my truck. They have a guy Chance that works in service department and I thought he was pleasant to deal with and answered all my questions. Was a good experience!

Chance and Jason are awesome people,they have the knowledge and the ability to provide exceptional services for the dealership. They are truly amazing:

They did a great job with our church van and bus.

Big thanks to Luis Correa, and staff. The service was great! Quick in and out. I really appreciate it.

Very quick service and professionally handled!

Brought my car in for inspection... Luis Correa was very nice,polite + courteous. Took car in right away had Hot Chocolate while I waited. All was good. 3rd time there and so far always had good service. Thank you

In my short time with my F350, service has been outstanding. Very happy to travel the extra distance for service at DePaula Ford.

Lenny is always helpful and speedy when I bring my truck in for service.

Service Center is great! Easy to deal with, accommodating, and the vehicle was ready when expected.

Always friendly, professional, polite. I m able to get my car in when needed and they are great about following up on issues.

I called the service manager yesterday to talk about my experience but have not heard back. Wondering if I will. That makes my unsatisfactory experience that much more unsatisfactory.

Easy to schedule, timely appointment, service performed as requested, price was as expected. Overall a good experience. Only problem was no paper mat was used to protect floor mat on drivers side and I ended up with oil or grease on my mat... had to clean it up with degreaser.

Services has been great and timely. They explained everything they did.

Everyone at DePaula Ford are wonderful and they helped me out so much.

The Service Center was professional. Chase answered all my questions and assured me my vehicle would be well taken care of.

Excellent all all-around experience. Workers were courteous and professional. Work was completed in a timely manner

Normal service

They scheduled my appointment right away and serviced my car in a timely and professional manner.

Louis was very helpful with my purchase and installation of a set of winter tires. He did everything he could to ensure a good experience. This was with Depaula Ford in Albany, NY

Returning a call to make appt as the part was in, was passed to 5 people before an appt could be made. When van done took van to an appt. The next day I cleaned out lunch stuff left by whomever was working on gearshift along with all the old pieces. My wife was angry that I didn t drive it all back to you. She sent a response to a survey. She has received this request again.

All went well and short

Went in for transmission issues at 20k 2020 vehicle waited 2 weeks for appointment gave them the tsb for the problem they ordered a valve body was told everyday they can t do it yet that they have no one to work on it for a entire month my car sat on the lot till I took it and called the manager and informed him that they have my valve body and it s been a month he got me in 1 week later they installed the valve body the transmission improved shifting but is still having issues was told just drive it 1000 miles it might be the software brought it to a transmission shop and the torq converter is slipping and needs to be replaced. I m at a loss when this should have been handled by ford themselves with my powertrain warranty

DePaula Ford service is top notch, they treat me like a king and get the work done right at a timely manner, thanks Chance and everyone in the service department.

DePaula always takes good care of my Ecosport in a timely fashion and I enjoy having it serviced there!

Outstanding service. Lenny was especially fantastic and made sure my car was taken care of.

I brought in my Wifes non-Ford vehicle for an oil change, in & out in about an hour. Easy to drive in & wait. Service advisor was pleasant & easy to deal with. Well be going back for the next oil change & service.

Overall it appears the work done resolved my issues. Chance, who I dealt with at the desk, was very nice. The main reason for my score is because I had a 7am appt on Friday 12/22. I dropped my car off the previous day (Thursday). I called on Friday around 4pm to see what the progress was. I was told they d call me back. I got a call at around 4:30. I was told they had gotten backed up and didn t get to my car. I asked if it would be done the next day. I was told the technician would not be in on Saturday. I was stuck with either leaving my car there (for 4 additional days, including Christmas) or pick it back up and drop it again the following week. As we live about an hour away, this was a large inconvenience. Even if the testing for the car s issue was a long process (as I was told), they should have planned for that. This was very frustrating.

Experience was excellent!

Great staff, great service

Thank you so much to Shu and Felicia for all your help with my new Bronco!

Service as always excellent . This time I also had my car detailed. I was very impressed with it. It will definitely be my place to go from now...

Great Service,High Quality Customer Care, Great Service Discounts

Truck department guys are great

Inspection

Good service, quick and convenient!

Fast, friendly service. In and out in the timeframe indicated.

I had a flat tire and riding on a donut much longer wasnt an option with upcoming weather. I called the next business day and they squeezed me in, even though they were booked! Thanks for coming through. Stellar customer service.

Friendly and trusted service As well as focused on safety

Wonderful service. Chance went above and beyond working with our car insurance company to get the work on our vehicle completed A+

I refuse to do business with DEPAULA FORD or any FORD dealership ever again. I WILL NEVER OWN A FORD AGAIN. The service man I delt with tried to be very nice and accommodating . My issue isnt with him. Its with the ford company. They put out from 2012 to 2015 ford focus and fiesta with faulty transmissions . Theyve been in and out of court for years on this issue. The transmission on my 2014 focus went bad and I got screwed. BIG FORD COMPANY SCREWS THE AVERAGE AMERICAN CITIZEN AGAIN. GOOD GOING FORD HOPE YOUR PROUD OF YOURSELVES

Always friendly, gets the work done and takes care of their customers. Chance G is the best Service Advisor ever!!

Fast and easy service! Thanks Lenny for taking care of me!

Excellent service from the time I walked in to the time I walked put. Kodos to Chance Gould. He was very helpful and personable and sympathetic with the issue I was having with my suv. Not to mention knowledgeable also. The man deserves a raise! I would definitely in a heartbeat refer my family and friends to DePaula Ford! Thanks again for the 5 star service!!

Commercial service is awesome they always help me out and get me back in the road quick

Clean service shop.. big tall Ed came up to greet.

Everyone was great

Always great service at DePaula Ford.

Every worker at DePaula was very friendly and courteous us. Very helpful.

Service was good

Lenny is the best. He is always professional and kind.

Professional and honest service.Most definitely.

Quoted at 4.3k first time including tires. Second time quoted at 4.6k with no tires mentioned. Second opinion for the same work is 1.9k. Never giving them another shot.

Service center was great, everything went fast and good, Lenny was helpful and professional

Great communication, timely service. Service Advisor was awesome and very accommodating.

Service was prompt and courteous

DePaula Ford did a great job (under difficult circumstances) in handling the door lock recall for my Ford Fiesta. All four door handles were replaced. Unfortunately, some additional (unanticipated) replacement parts were required inside the door(s), but they werent on hand during the servicing, so my car remained at the dealership for over a week (while waiting for those other parts to arrive). Despite those challenges Lenny in the DePaula Ford service department set me up with a nice courtesy car (a Ford Escape). My own vehicle may have been unavailable for a while, but the courtesy vehicle eliminated the temporary inconvenience. Alls well that ends well. Thanks Lenny!!! And Thanks DePaula!!!

Brought my car for repair after an accident. The service center was very helpful and communicative the entire process. Big shout out to their timeliness and making me feel like they wanted to do what was best for me. Thank you Jeff and Jason.

Depaula Ford came and serviced our fleet of vehicles at our headquarters. From the office to the mobile van, their staff were timely, professional, and got the job done well. This mobile service saved us so much time! We have also purchased all our company and personal vehicles there. Staff is knowledgeable, helpful, and professional.

chance is always right on top of everything!! the young man that welcomed me when i first drove! in was very nice and cheerful

Great service and fair prices.

Great service Department

Great Service in the truck service department

New counter folks in service, i.e. Chance is great in communicating. Also Henry good for test driving with customer to ensure customer hears what they state.

My experience was fine. The service was very prompt and courteous.