Lia Hyundai Albany Auto Repair & Service Center in Albany

I have been a Lia Hyundai customer for years. The service advisor Mike Carpenter is literally AMAZING. Hes a straight shooter and will help you find what you are comfortable spending with what they recommend. And as far as the warranty goes, if its covered - he will make sure to find out. Hes one of the reasons I have remained a loyal Lia customer.

I recently had my car serviced at Lia Hyundai. My car was inspected quickly and efficiently. John was so nice, and willing to answer any question I may have had. I will definitely return!

Service Advisor Chole Daguillo was great. Constant communication and follow-up for scheduling.

John and the folks at Lia Hyundai were very helpful.

Mr Tim was very professional in helping me get my back up camera fix as it was a recall. unfortunately the repair man disconnected my viper starter and it cost me to get it fixed....

Very helpful service agents, and the Lyft service is very much appreciated.

Went in to Lia yesterday to get an oil change and inspection. Worked with John King who was very pleasant and helpful. He Listened to my concers and offered solutions.

Great service experience with Fred Jacobs. He explained everything and got me on my way quickly.

Everything that was needed for the car was done efficiently. The person that attended to the needs of the car was Timothy Frank He did a great job.

Had my first serviving of my 2025Pallisade. Service advisor Timothy Frank provided exceptional service. The down time was very fast and i was kept advised of the status throughout.

As always ... Mr Mike Carpenter at LIA Hyundai made my cars service go smooth and reliable. Thank you once again.!!!

Ive been using Lia Hyundai and I am very pleased with this dealership, John King is great service rep. His experience is obvious. The new waiting area is very comfortable. Lia Hyundai is a very good service center.

All staff is very nice and helpful, starting with General Manger Harris Bhatti, Service Manager Seth Nicoli, Service Adviser Mike Carpenter, General Mechanic Lois and all the advisors. Thank you.

I had been searching for a place where I felt confident in the service I was paying for. About 6 months ago I decided to bring my Sonata to Lia Hyundai and was assigned Michael Carpenter as my service manager. I have never been so impressed by the service he provided me, first he asked and listened to what I wanted done to my car. He made a couple recommendations, some I agreed to others I put off to a future visit. He phoned me a couple times during the service kept me in the loop as to how the car was coming along called and let me know when the car was ready. The most impressive thing about my experience has been Michael Carpenter customer treatment, which keeps me coming back. He s truly a professional and very courteous.

Mr Carpenter at Lia Hyundai best car repair person Ive had dealings with in many years.

Michael Carpenter was efficient, knowledgeable and helpful in my service appointment at Lia Hyundai. I appreciate his help. N. Shapiro

Tim Frank was my service contact. A very friendly and professional team. I have an older Hyundai and they treated it as if it were a new car. Thorough explanations of work to be done and costs involved. We all know that repair can be a difficult and stressful experience, Tim Frank and Lia made it much more tolerable. As a final note, my car is running great!

Tim was very helpful when I brought my car in for my service appointment. He listened to my concerns and made sure everything was checked before I left the dealership.

Great service provided by Chole Daguillo. Quick, efficient and personable. Job well done.

I had mixed up my service appointment time but Chole Daguillo was very nice, accomodating and fit me in regardless. Very friendly, helpful and professional

Chole Daguillo wasnt only helpful and efficient, but I found out we are almost neighbors! She took great care of me and my car.

Went in for my maintenance. I was 10 minutes early and waited about 5 minutes before getting in (Still 5 minutes before my scheduled appointment) and they were very apologetic for my wait (mind you I was early). They got me in and out in a very reasonable time. I was very happy with my service. Other visits, Casandra was great. Very cheerful and upbeat. She has been very helpful both times that I worked with her. Angelo the service tech was very informative and helpful and solved the issues for me.

Timothy Frank is my service rep at Lia Hyundai. He s very thorough and communicative. If you ever need service at Lia Hyundai ask for Tim.

I recently had a service appointment for my 2023 Hyundai palisade at the Lia Hyundai dealership in Albany,NY. I recommend this dealership very highly on the way their service advisors treat their customers in a caring manner, I give my special thanks to Mike Carpenter who goes out of his way to make sure that your have a great service experience for your vehicle. Thanks Mike

Very professional and respectful

John king was very good. Really helped me.

Service technician Micheal Carpenter did an exemplary job of reviewing my car s history to ensure all recall work was performed in addition to the service work I scheduled.

Service fast, efficient, friendly. John King a fine ambassador for LIa.

Every aspect of this service visit was excellent. Mike Carpenter was friendly, helpful and well versed in his craft.

Special Thank you to Chloe Daguillo, Service Advisor and the tech that worked on my Palisade that I had to have towed in. They diagnosed the problem, ordered the parts and fixed under warranty. Also had an oil change that went without a hitch. I highly recommend Lia Hyundai Service Dept.

Had my Santa Fe in for regular scheduled maintenance at Lia Hyundai last week, and as usual, everything went very well. Service Advisor Fred Jacobs was courteous, professional and helped get my vehicle back on the road as quickly as possible. He explained to me the items that needed attention that I was not aware of, something that I appreciate.

Okay so.... This 5 stars is for a specific person, rather than the service itself. Marcos is the one you want to ask for when you get service done here. Out of any dealership service center, Marcos has been the hands down most helpful and most attentive service advisor. No BS and down to earth. Long story short... Ask for Marcos. In terms of service.... oy. Techs may need some retraining based on how many times I have had my car in there for the same issue without a real fix.

I appreciate that my service advisor John King has taken the time on numerous occasions to make sure my vehicle is properly maintained!

Service is always efficient and professional. Michael Carpenter is very accommodating and facility is comfortable to wait in.

We leased our Kona Electric from Lia Hyundai. We had shopped around, and Lia Hyundai offered us the best deal. At the first maintenance check, John King took good care of us, answering all of our questions and addressing any concerns.

Chloe was so friendly and knowledgeable.

I had my 30,000 mile check up with Fred. He explained what was recommended for the service items. It was a good visit!

Mike Carpenter, the service advisor I deal with is awesome. Mike is always pleasant, funny, attentive and efficient. I will never schedule a service if Mike isnt working. I hate bringing my car in when there is an issue but Mike will always check for recalls and check to see if the issue is covered by warranty etc. I hope he never leaves because I temrust him and Ive found him very honest. Kup the GREAT WORK MIKE CARPENTER

Mike Carpenter was a pleasure to deal with. He tried to keep my updated on the work being done on my car. Never had any issues dealing with Lia Hyundai.

very nice staff, clean and comfortable waiting room. Michael Carpenter was so kind and handled my problem with urgency and care.

Timothy Frank of Lia Hyundai of Albany is fantastic. Had such a wonderful experience with him getting my first service performed. Highly recommend him for your car service needs.

Everyone is very kind,skillful and patient working as team to fulfill their customs. thank you

My experience with LIA Hyundai has been nothing short of exceptional. After facing disappointment with Fuccillo Hyundai, where I received no communication regarding important recall notices, I decided to take matters into my own hands. When I contacted Fuccillo Hyundai, I was met with confusion and a lack of knowledge about my situation. However, when I reached out to LIA Hyundai, they were incredibly helpful and understanding. Switching my records to LIA Hyundai was a breeze thanks to the user-friendly Hyundai App. Within a day, I had successfully made the switch and immediately called LIA Hyundai to schedule an appointment. From the moment I walked through their doors, I was greeted with warmth and professionalism. The service desk quickly replaced the battery in my remote key, and to my surprise, everything was covered under warranty except for a nominal fee of one dollar for the battery. The efficiency and friendliness of the staff at LIA Hyundai truly impressed me. In just half an hour, I was back on the road with a fully functioning remote key and a newfound sense of trust in my dealership. The exceptional service I received from LIA Hyundai has solidified my loyalty to their brand. I can confidently say that I am a proud and satisfied customer, and I highly recommend LIA Hyundai to anyone in need of reliable and trustworthy service.

Will never do business here again. The service department is very dishonest. Brought my daughters car in for an inspection, 2 recalls, and an oil change. Waited almost 4 hours. They failed the inspection and gave me a long list of things to fix, almost $3k. I took my daughters car to a local mechanic the next day for a second inspection and gave him the papers from this dealership. He said only 2 things needed to be fixed and would only cost me $200. There was nothing wrong with the rest. And he didnt even charge me for the inspection. I wouldnt go back to Lia Hyundai for anything. Their prices are ridiculous and their service is slow and dishonest.

This was my first visit to Lia Service Dept. If they all are this good Ill be extremely happy. Casandra Rancourt was my service advisor and was outstanding. She got me in and out very quickly and she was very professional and nice. My second visit: John King was my service adviser and was very pleasant and professional. I had a slow leak in a tire, they found 2 nails and stated the tire could not be repaired, so I had to buy a new tire. Not great news, but what can I do, with less than 5,000 miles on my car I had to replace a tire. Darn.

I came in the dealership with a check engine light and Timothy Frank helped me get everything sorted. After a lot of work being done on my tucson its good as new

Devin Brady was so patient, kind, and helpful. Observed him handling many customers with respect and maintain great customer services! Pleasant experience there!

Great facility and excellent advisors! Impressed!

This was my first experience at Lia Hyundai. I was very fortunate to have John King as my service rep. He was quick to understand the problem and worked diligently to correct the BSD glitch. He was courteous, efficient and kind. I will definately be using this dealership in the future and will certainly be requesting John King to assist me again. Cant thank him enough!

Always great service at Lia Hyundai ! A shout out to Michael Carpenter ! the best !

John King (service writer) Lia Hyundai is top notch!!!! I would highly recommend John based on his knowledge, personal attention and his genuine care to make your service appointment easy and trouble free. John is a 5 Star professional!!! Lia Hyundai A ++++!

Tim Frank did his usual great job in arranging for the service of my Santa Fe. He discuss the issue I was having with my vehicle with the Service Department, they got it in...and out, all fixed in a jiffy. Thanks Tim.

Timothy Frank I can t tell you how happy I am with the services you provided me coming in for the first time. It was a pleasure to meet you and thank you for everything for getting us in and out . Thank you so much Suzette.

Came in for a recall on my car. Never been here before, and was treated very well, and the waiting area was very relaxing....way to go Devin, and the whole crew, thanks again

Mike is focused on the customer . Kept me up to date as work was progressing. He is a pleasure to work with

Lia hyundai is great. With great customer service and friendly staff.

Lia Hyundai has been great ever since buying a vehicle there last year from Claudio Montano. recently went for basic maintenance and it was a very straightforward and easy process with Tim Frank in the service department. Claudio, Tim, and the whole team at Lia Hyundai are personable, trustworthy, and accommodating to any questions and truly do a great job

Michael Carpenter was very helpful and attentive!

Great professional experience as usual. Very helpful and fixed the problem.

Had to bring my car in for recall notice. My service rep Timothy Frank explained what the issue was and time frame it would take. I was in and out in 1 hour as promised. Overall a very pleasant experience. Thanks Tim !

I got my 2008 Elantra inspected there. Tim Frank was extremely helpful and professional.

Timothy Frank Was great! I came in with an odd request for my car.. and he helped me every step of the way!

After 2 days of car not starting or restarting, even with jumps, I brought it in to Lia Hyundai and Larry Salisbury without an appointment, at the end of the day (car could not be turned off, since it wouldnt start again). He accommodated me, and a day later the car had a new battery and the ESC engine light was extinguished. I appreciated so much the service without an appointment. Always excellent service but Larry really helped this time in particular.

Mike Carpenter, was a true professional he took care of all my needs! thanks Mike! You are lucky to have him as your employee!

Timothy Frank was the person I dealt with at check-in when I brought my car in for switching snow tires to regular tires earlier this week. He was very professional and courteous. He also took the time to inform me what services would be coming up and the pricing that would be involved. That was very helpful as well.

While Lias service (John King) on 4/23/24 of my 2021 Santa Fe was 5 stars, I cannot say the same for Hyundais honoring my new car warranty. Within the first 3 years, the STOP/IDLE/START function stopped working and that issue was one of the services of my visit. I was told, by Lias John King, that Hyundai WOULD NOT HONOR their industrys best warranty and declined to fix the S/I/S problem. Hyundais explanation was that the customer can perform the fix. Mr. King offered three solutions: 1. Lia would fix the problem for $159, even though the auto was still under warranty. 2. Mr. King suggested that I, the customer, could go online to Hyundai and download the program on a thumb drive and then upload it onto my Santa Fe. Mr. King did give me the Hyundai website to do the download and WARNED me of the danger of possibly frying the cars system if not done properly. YIKES! 3. Dont do anything. I declined options 1 and 2 (based on the severe possibility of customer error). Shame on Hyundai for not honoring their warranty. My Santa Fe was put into service on 4/30/21, less than 3 years ago. Hyundais suggestion of having the customer perform what could turn out to be a disastrous action is not acceptable. What a cop out! I will be sharing Hyundais refusal with several auto review magazines. J Ryan

Always a great experience with the service team at Lia Hyundai. My questions always get answered & I m in & out in a timely manner. I don t feel like I m pushed to buy things just to buy them. They educate me about my vehicle & best care for it. Highly recommend

Mike did a great job getting my car back to me early in a tough situation. Really came through for me.

Service was efficient and friendly.

my experience with Mr. Michael Carpenter of Lia Hyundai was fantastic. Excellent customer service and competence.

Tim Frank was the best representative I couldve asked for. He was punctual, professional, and answered all my questions helpfully. Glad to work with him!

These people are scammers. My brother brought the car here for a repair and inspection. They did the repair first AND then told him he will need more repairs for inspection. It cost so much, we could just sell the car for parts and get more money instead. They shouldve informed us before doing the repairs. I am very disappointed in this place and their work ethic.

Cassandra rancourt was very helpful throughout the experience

John King was professional and friendly. He took the time to make sure everything was completed. The service center was busy and their system is efficient and customer focused in all the business.

As I pulled into the Service Bay, Service advisor Timothy Frank greated me at the vehicle , we walked around the vehicle together. Together we went over the mechanical problem I was having. He explained the exact process and let me know about the time frame I was lookin at for the repairs to be completed. Later he greated me in the waiting area. Explained what was done.The time frame was much less than explected. I was Glad I did NOT have to pack a lunch. The service was completed quickly and correctly. I got into my vehicle ( which was parked in front of the building) and drove back to my office. It was a no stress competely smooth process. Thank you Mr. Frank!

Timothy Frank checked me in most cordially and efficiently to get my brake lines replaced. The work was done expertly and in a timely manner. I have gone through Timothy before. He is very gracious, accommodating of all my questions, and personable in his approach. Give him a raise! Jeff Schoonmaker, Albany, NY

Excellent service and Polite, Patient and Informative Worker. Thank you Cassandra. You are the best

Had a bad oil change somewhere else and brought my car in hoping the potentially catastrophic problems this caused could be repaired. Timothy Frank and the technicians took the time to put my mind at ease and pinpoint the damage and minimize it. Going here for oil changes from now on!

I went for service. Casandra Rancourt was attentive and listened - she was accurate with the timing of the work to be done. I thought the comradery among the service technicians was outstanding. John King gave Casandra credit for my return. While I felt the sales part of the dealership was less than professional, the service team has been wonderful.

I experienced a highly courteous, respectful and successful service appointment, thanks to Timothy Frank. He provided thorough information on my vehicle and answered my questions efficiently and with a positive, personable attitude. Many thanks for the excellent service.

Devin Bradt was friendly, professional and efficient! Could not have been happier with the service received at my recent appointment.

Wayne Hopwood is amazing! He made buying my first car an absolute breeze. I was nervous going in because I didnt know what to expect, but Wayne was personable, easy going, easy to talk to, and made me feel welcome and comfortable. We will definitely be going back for our next car.

Devin Bradt was my service rep during my visit to Lia Hyundai. He was extremely helpful and explained the process very clearly!! My visit was very pleasant and Devin is an excellent employee!

Larry Salisbury was very professional. He did a great job listening and the service was as promised. Services

Excellent Service.

10/10 from Mike carpenter. I was told false information and Mike made sure my car got the service it needed. Thank you again Mike!

Shawn Vital was very helpful with the purchase of my new certified 2020 Hyundai Sonata Limited. I walked in with no appointment and helped me right away. The test drive was thorough and he was knowledgeable of the cars features. Negotiating the price and my trade in was pretty straight forward and fair. I ve bought many cars over the years, but this was my first Hyundai as well as my first purchase with Lia. I m overall pleased with the whole process. They weren t overly pushy either. I picked up my new car the very next day. Picking up the car was pretty easy and the finance woman was pleasant, friendly very informative, helpful and non-pushy. (I m sorry I don t remember her name). She was a pleasure to work with. Thank you LIA for a nice experience.

I was perfectly happy with my experience at Lia, Shane Dobert did a great job!

Shane Dobert serviced my car at Lia Hyundai. He did a great job and even kept in contact with me to let me know all was well. Thank you for an excellent job!

Great experience with sales. No pressure and professional

1st experience with Lia Hyundai. Service Advisor Shane Dobert was very helpful. Store was immaculate. Waiting area was very comfortable and well appointed. Entire crews attitude was professional and upbeat.

This dealership made it fast and easy to have my vehicle serviced, service advisors were very friendly and helpful, waiting area was very clean and well, equipped with coffee and snacks while you wait

I am always impressed by the service I receive at Lia Hyundais service center, especially from Mike Carpenter as my Service Advisor. Mike really goes above and beyond to make sure I am fully involved in my cars service, and that I know exactly whats being done and how much it will cost. Hes totally transparent about the entire process, and is so patient with all my questions, even the silly ones. Ive never once felt pressured or that I was being upsold something I didnt really need. When I went to pick up my car after my most recent service, the amount I owed was exactly what Mike said it would be, down to the dollar no surprises. Thank you, Lia and Mike Carpenter!

Still waiting for the part to my car supposed to be 2 days now 2 weeks?

Shane Dobert was very helpful with addressing the recalls on my car. The waiting room is a great facility and comfortable.

I wound up coming the wrong day for some recall repairs, but they were kind enough to squeeze me in--and they were done faster than what I was anticipating, too. So this went great. John King was the one to take care of me.

Timothy Frank was a big help,Thanks

Great service!

Shane Dobert was very professional and the shop was very clean!

Mike was very professional and helpful

Good service and communication from John King

Éxcellent experience with the service department at Lia Hyundai. Thanks Tim for getting me out quickly.

Micheal carpenter was the best

Timothy Frank was very professional and efficient and my service was completed in a timely manner. Haris, the General Manager, was cordial and pleasant, as usual. He always greets me warmly and makes me feel special...a terrific leader and fine example of excellent customer service!

My car was serviced by Michael Carpenter last week. It was done quickly and he even washed it for me.

Always good service. There for inspection and checkup.very efficient.

Michael Carpenter did an excellent job. He answered all my questions about my appointment and upcoming services

Car was recalled for antitheft software upgrade. The appointment was easy to make, I received several confirmation texts, the car was taken in on time. John King the service manager, and the other staff, were friendly and helpful. Job was completed timely and to my satisfaction.

Took my EV for a recall notice. The service was fast and efficient. Service Department is very clean and modern looking. Glad this went smoothly because my purchasing experience was not nearly as smooth.

Michael Carpenter did a perfect job explaining everything to me and making sure that I understood exactly what was going on with my car, exactly what they were going to do to fix it, and he also helped me with recalls that I didnt know about on my vehicle.

I usually have a great experience with Lias Hyundai service department. This time was no different. I brought the car in for a regular oil change, however Mike Carpenter was diligent and checked for open recalls (none) and pointed out that my NY state inspection is about to expire. The car was delivered washed and at the promised time. (2022 Sonata)

Great service. Caring staff. Michael was very helpful working to resolve my service issue.

Both Timothy Frank and Shawn Vital are a credit to the dealership. They have been most helpful.

I enjoyed the service from Lia Hyundai of Albany. I dealt with a gentleman by the name of Timothy Frank and he was very down to earth, and very knowledgeable about the information concerning my car. I definitely feel most comfortable coming back to the dealership and working with him because of how dedicated he seems to be at his job. I had a great experience, even though I came for something very minor and I would definitely return for more work to be done on my car.

Everything was great!

I went in for a routine oil change. Timothy Frank was such a pleasure to have helping me. He was extremely friendly and knowledgeable . Excellent customer service skills!

The service was well considered and quick Terry Frank was friendly and informative.

Lia Hyundai was a positive experience because of Michael. He was super busy but still took the time to keep me updated. Great job Michael!

The service was great and they did everything to fix my navigation system.

They offer great service and amenities. Michael C. Who assisted was very welcoming and accommodating

Tim Frank - could not have been helpful on service for my 2023 Tucson. He was very professional and courteous.

Michael Carpenter did great setting me up with all the appropriate servicing needed for my vehicle.

I recently had a NYS vehicle inspection and oil change of my 2023 Sonata here. There was no waiting to take the car in when I arrived at the agreed upon appointment time. My service rep, Cassandra, was very helpful, answered questions and made sure all went smoothly. Overall, this was a great experience, especially since I had gone to three other independent shops---Jiffy Lube and 2 different Mavis locations, and none of them had enough staff to do the inspections and totally wasted my time.

Mike Carpenter without a doubt is your most valuable asset if I owned a company I wish he would come and work for me.I rated this experience 5 stars because thats the highest they would allow me to go

I have been getting my car service there for years but yesterday was the first time I felt so welcomed and at ease with my service. Thank you Casandra Rancourt for your service.

Mike Carpenter was awesome to deal with! We had some extensive repair work needed, Mike walked me through the process and kept me informed the whole time. He called me several times with updates and even arranged a shuttle to get me to work. Mike Carpenter is a 5 star guy, working at a 5 star dealership!

Service was quick and great with Cassandra Rancourt at Lia Hyundai in central Ave Albany, New York. I was expecting the warm welcome and service satisfaction. Definitely, I would recommend this place to other people either to buy or car service.

John was great! Very professional and nice. He didnt push any services on me, which is refreshing when going to a dealership/ auto shop. The service was quick and easy!

At Lia Hyundai, I was treated with most respect. Customers service was excellent. Communication was excellent. The representative explains every step on the car process. Thank you

Timothy Frank on the service staff at Lia Hyundai, as well as others from the department Ive encountered, have been friendly, courteous, and helpful. My experiences with them have been all positive!

Mike Carpenter is very professional and helped us with a clear assessment of our car for work needed.

I was seen promptly, staff were friendly and attentive, work was done well and in a timely fashion.

This was our first time at this service department after buying our new car. Mike Carpenter took the time to explain everything to us concerning the car. It was very helpful and greatly appreciated.

My 120k mile service checkup at Lia Hyundai Albany was outstanding in every way. John King, my service advisor was excellent, very accommodating including providing Lyft transportation back and forth. He provided comprehensive explanations as to the work needing to be performed. Best Dealership I ve ever dealt with.

Mike Carpenter was very nice and my car was finished earlier than expected. The person at the register was also nice. Thank you Lia Hyundai for an efficient visit and a pleasant service experience! 2023-10 update: Same experience as before...Mike Carpenter was great, efficient and a pleasure to work with!

I brought my 2022 Tucson to Lia Hyundai for routine service. I was greeted by service writer Cassandra Rancourt. Casandra cheerfully wrote up my order, made several service recommendations, offered a free car wash, then directed me to a very comfortable waiting area where complimentary coffee and water were available. In a short period of time, my vehicle was serviced, and I was on my way. Ms. Rancourts knowledge and professionalism left me feeling very content with this experience.

Great service experience. Quick, efficient, courteous, helpful, clean, nice waiting area, internet, refreshments. Service rep Tim Frank was extremely helpful and knowledgeable.

John King was exceptional with the service. Walked me through all the steps. Very polite and professional.

Timothy Frank, Service Advisor, arranged for my vehicle to be serviced at Lia Hyundai of Albany, NY for routine maintenance including engine oil replacement, engine oil filter replacement, lube, multipoint inspection, top off of fluids, tire rotation and New York State Inspection. All service was performed with care and in a reasonable timeframe. Excellent experience! Thank you to Timothy Frank and Lia Hyundai Service Department!

Michael Carpenter was very helpful and friendly when getting my car serviced at Lia Hyundai of Albany.

Everything went great

Mike Carpenter at Lia Hyundia was very helpful in delivering excellent sevice on our recent vist.

This was a different experience from my last. Super efficient and extremely nice. Incredibly respectful and it was a departure of what I would deem an experience worse than going to the dentist. John King and his team were superb and got my car up and running in no time. Quotes 1.5 Hours but was done in less then :30. I have hesitated going back since my other experience here was horrible. I think there was a change in management or something that made this great.

My service advisor, John, was very responsive. He kept me informed of the status of my vehicle, and he was very courteous and helpful when I went to the dealership to pick up my vehicle.

John is great. Always a pleasure!

Casandra Rancourt was wonderful!! She explained everything in full detail.

Well done taking care of two recalls. Cassandra in service area was very helpful in explaining what needed to be done.

I am writing this review to express my satisfaction with the service department at Lia Hyundai. I recently brought my 2024 Hyundai Tucson to the service department. Mike Carpenter was my service advisor for my appointment. He was very helpful and accommodating. Mike covered everything that was needed to make the appointment go smoothly. His estimate of how long it would take was quicker than i expected but was spot on. Mike even made sure to offer me a complimentary car wash after service was completed. Kudos to Mike Carpenter and the staff at Lia Hyundai service!

John King an associate of Lia Hyundai of Albany was very professional and kind while assisting us with the replacement of an engine part in our Hyundai Tucson. It was a day after the Thanksgiving, but everyone in the service area were cheerfull and attentive to customers.

Over the last 18 years, I have owned 3 Hyundai Santa Fes and now aTucson. I have always had each SUV serviced by the Hyundai dealership from which it was purchased. I took my Tucson for its first oil change to Lia Hyundai and was met by Michael Carpenter who handled all the paper from start to finish. In all of my prior visits for service at other dealerships, this was was the best service visit I have ever had. Thank You Michael Carpenter. See you on my next visit.

Timothy Frank attended to my visit in a very timely and efficient manner. Explained services available and pricing. Kept me appraised of the service progress. Pleasant attitude and a professional composure are the hallmarks of a good employee. Mr Frank exhibits those traits.

Great repairs but got me for $25.00 for a wiper blade.

Casandra Rancourt was so helpful, friendly, and knowledgeable!

My oil change went very well and the car came back very clean with the car wash. Thank you!

Michael Carpenter, service rep, was extremely thorough during check in providing information and explanations on both requested and suggested work.

First scheduled service and experience with the Lia Service Team. Fast, friendly and easy. THANKS

Great communication and service on my last visit.

Took car in for oil change/tire rotation. Service associate, Michael Carpenter, was pleasant and professional. Easy to schedule appointments, work done timely.

John king was very friendly and attentive. Excellent customer service!

Maybe the best and most consistent dealership experience I ve had. Service is easy to schedule, always fast, thorough and everyone I ve interacted with ant Lia is friendly. And they even plug my EV into a fast charger while I sign paperwork. Couldn t recommend more highly. And will be buying our next Ioniq 5 there.

John King gave me excellent servce. Lia Hyindai is lucky to have him.

Great service by Timothy Frank

I want to thank the staff at Lia Hyundai of Albany, especially Casandra and Angelo. I had not been at the dealership since before Covid-19 was a thing (October of 19), and had subsisted on visits to the local garage since then...where they will do what you ask, but not anything else. But this time, I needed to bring the car to the dealership for a recall, My 09 Santa Fe has almost 210k miles, and, fortunately, the multi-point inspection found a few items that pretty desperately needed attention. The whole job took almost 9 hours from start to finish, but Cassandra was able to snag me Lyfts from the dealership home, and back when the car was done (total combined wait time for both rides was under 10 minutes, win!), and Angelo labored over my car all day. Im going to try to get another year or 18 months out of this car, and it just feels good to know that Angelo completely and safely attended to it. So, hats off to Cassandra and Angelo - thank you, both!

Service manager Jennifer Severence did a great job of getting my new car ready for pickup

Casandra Rancourt was polite and professional and efficient. Many thanks!! Mort

I had a great experience here. Michael Carpenter was the representative who took care of me. I went in for car service and the repairs were faster than anticipated and everyone was very friendly and warm. I would recommend!

Oil Change service and tire rotation was done on time at the scheduled appointment time. The service writer John King was very professional and answered all questions.

Cassondra Rancourt was very nice and took care of the service recalls I needed .

Angelo and Tim took care of me and my car skillfully, politely but most of all got the job done properly. Thank you guys the Lia Team Happy New Year!!! Jaime

John King was a pleasure to work with

The starter had to be replaced. Was able to get an appointment within 48 hours. Repair made and car runs perfectly. This is all thanks to Mike Carpentars efficient handling of the situation. Thank you,

Michael Carpenter was the person I worked with. Excellent service, thorough and efficient.

Michael Carpenter from Lia in Albany was super helpful. Friendly too. Go to Lia and ask for him

Great experience, got me in and out in record time. Service advisor Michael Carpenter went above and beyond. Thank you so much!

A very good experience buying a vehicle. Wayne and Anthony were very helpful and made the experience positive. That is rare at car dealerships. Will go back.

Michael Carpenter was my service writer and he was very knowledgeable and professional to deal with.

Mike Carpenter, the service rep I had for this service, was upfront about warranty info and cost of service if issue not under warranty. Great experience with Mike.

Cassandra Rancourt was awesome at listening to my car issue that I could only express vaguely but listened carefully and was able to communicate that concern accurately to the service mechanic who immediately zoomed in and was able to validate and diagnose the concern and fix the problem to my complete satisfaction. A cylinder coil had to be replaced. The process seemed seamless to me. The coordination was excellent. I was kept up to date throughout the process.

Timothy @ Lia Hyundai was great! He walked us through what we services should be done sooner rather than later. Our wait time was not long at all for the services we had done! We had an emergency visit as well that was quickly taken care of by Timothy! Definitely recommend Lia Hyundai!

MIke is grteat with the custiomers.Very personable and takes the job to yheart,.Also great that he knows us whne we come in even though he may not be our representative.Always glad when he takes are of us.

My Tucson was due for 20K service. Service provider was Timothy Frank. He was very efficient, kind and helpful as I had several repairs to be done. I was there for awhile and he came over to give me an update and some chocolates, which I got a kick out of.

Oil change, tire rotation, state inspection, 1 hour!

Personable, friendly, professional, and efficient! These are the words I would use to describe our experience with each of the employees that we interacted with at Lia Hyundai in Albany. I would highly recommend doing business with them.

Jennifer Severance was great!! She explained everything beautifully. Thanks, Jennifer!!!

Always a great service experience at Lia Hyundai!

Fast and quick service

The appointment for service on my 2023 Kona was scheduled for noon, and the work began on-time. The wait wasnt long at all, and having wi-fi and a decently comfortable place to sit helped. Timothy Frank was the service person who took care of my car, and he made sure that i had no questions or concerns before i left.

Timothy Frank provided excellent customer service, he was friendly and courteous.

The car was in for a quick warranty thing...it needed a new door for the charging port. The work was done fine...but then the tech parked it in the far corner of the parking lot. Okay, stuff happens, but he could have notified the cashier so I didnt have to spend five minutes looking for it. And, a personal pet peeve here--when I got in the car I checked and discovered the headlights were in the OFF position. Techs: if you have to change settings, PUT THEM BACK the way you found them. So annoying...

Cassandra Rancourt made the visit easy and painless. She couldnt have been more helpful or more pleasant.

My sister is a very independent deaf woman. Timothy Frank goes out of his way to make sure Holly is comfortable going there for service on her own and that she understands what her car needs. Very happy with the way they not only take care of her car but that they also take good care of her. Not everyone does. Thank you

They got me in immediately (same day). Everyone was very polite and courteous. Also, they delivered/completed in under the time frame they told me upon my arrival.

Mike Carpenter was so nice, thorough and informative. He reached out to me for every detail of my cars service needs and explained all aspects. I look forward to working with him again. Love Lia

John King and two lady clerks were great

My experience was very satisfying. My car was worked on in a timely manner. Timothy Frank was very helpful in answering all my questions, and provided the best service. I would recommend Lia Hyundai.

I was cheerfully greeted by Casandra Rancourt, a Lia Hyundai Customer Service employee, upon my arrival for a car inspection. She carefully checked for any listed recall items (free of course) that might be listed as well as my cars history of service. I bought the new 2015 Accent and it still runs like a charm. I was extremely satisfied with the cost for the inspection and a tire rotation. I will continue to come to Lia Hyundai for all my servicing needs because of the very friendly, professional, employees like Casandra. Thanks again, Casandra Rancourt for all your help.

Service was excellent! Thanks Timothy Frank! Appreciate the invoice being emailed to me for my records!

When I experienced an issue with my Ionic, a quick call to the Service Manager and I was immediately scheduled to come in so a service repair expert could evaluate the problem. Within 2 hours of my phone call, I was at the dealership and my car was being looked at. Problem solved and I was on my way with 2.5 hours. Amazing.

I took my car in for recalls and updates. Everyone was very friendly. I was in and out Faster then I originally thought I would be. John king was funny friendly on top of everything I needed. Thanks guys .

Service is best I ever had anywhere in my life

Michael Carpenter and Casandra Rancourt did an absolutely fantastic job with my alignment and tire rotation. Quick service, good company, highly recommended

When going into service ask for Tim!

I worked with Michael Carpenter in the service department. He and the rest of the staff treated me like gold as a customer. Extremely polite, prompt, and responsive. I also though the price was fair for all the work done. I will use them for all my repair needs for my Elantra from now on. I was really pleasantly surprised!

They all took so much time to get me in the right ride for me. Job well done

Michael Carpenter was the ultimate professional. He was clear up front with potential cost and service was excellent and quick.

Great experience as always everyone is always thorough in their job

Micheal Carpenter was the best very friendly and gave me all my options so I could make informed decisions on my car repairs

A great experience every time I visit Lia Hyundai dealership. Everyone are so helpful, as soon as you step inside you will be greeted and asked what they can do for you, no need to get anyone s attention to have you attended. Seth Nicoli is a great staff go look go him when you have a chance to visit their branch.