Midas in Albany

Love Midas been with them for 20+yrs

Very bad services. Bad attitudes. Not going back anymore.

Don t come here they will take all your money and still not fix nothing please whatever you do don t come here

Great service and a great price on my tires. Would highly recommend this location..

i high recommend this midas they actually care for their customers I ve been to many other shops but this is best one

Jesse and tyler where very helpful with service to my car. Highly recommend.

Be very carful. I dont recommend.

They explained in detail what service my car needed and about how long it would take. My car was fixed by them and I was happy with the service they provided.

My experience with Colonie Midas is top class.I never trust auto repair places for good reasons. Colonie Midasis I trust.I finally found a place that will work with the customers .WORLD CLASS

I have been using this Midas exclusively since 1994! Have never had a negative experience of any kind here. Always professional, honest, and thorough. Can t recommend them highly enough.

Took my car part in to get stripped boot removed and Jesse save me a lot of money they helped me out so much thank you for your help. Great guys they will go above and beyond for you.

Dropped into midas because my oil light came on stating the oil level in my car were below the minimum level. I also wasnt due for an oil change for another 2000 miles. Mike and Jesse were more than willing to help me and assess my car upon explaining my situation to them. I was nervous initially to go in because I dont usually service my car at Midas and the place I usually visit was overbooked. Im also a woman and sometimes mechanics speak in a language I dont understand and try to sell you anything to make money. I didnt have that experience at all. They went above and beyond to explain everything and didnt suggest anything out of the oridiany. They even topped my car off with oil and were honest with me about what they found. If youre looking for an honest business to service your car I highly recommend dropping into this location and the gentlemen will take care of you. I will be returning in the future!

I was late for my appointment because of mistakes by others but they jumped right on the vehicle and got the job done. Thank you!!!

On our way to Canada from New Jersey, our cars muffler broke and we needed to get it replaced. They told us they had the parts and it would take 1 to 1.5 hours. Then, after installing it they realized they were missing a gasket. It took two extra hours to do the job, 3.5 hours! No one bothered to even explain what was going on while we waited. I dont recommend this shop.

I had a slow leak in one of my tires, so I brought my car into Midas. The guys there were very helpful, and patched it for me. I was in and out in like 20 minutes, which was great because I had my young son with me. Its been about 2 weeks, and weve had no issues at all with the tire anymore. Highly recommend. Well be back! Thanks Midas!

Good service and very kind employees

Jesse did a good job. I recommend . Will be back

I am a returning customer. Working with Dominic and Jesse has always been a pleasure. I am continually impressed with the level of detail in reviewing your repairs before any work is preformed. Having to do auto repairs/maintenance is never a fun task, but they make a necessary chore easier to accomplish. They are upfront, honest, and genuinely have your best interest in mind. Your safety is their priority. Thank you again for your time and talents!

Always professional

Fast courteous service. No complaints here.

Excellent service on the front end of my work van, very quick, very reasonable, and mechanic Andy did a fantastic job!

These guys always are very professional and helpful

Jesse, the store manager is excellent along with his repair team. He can explain,in easy to understand terms, what your car needs and works within your budget to prioritize and resolve issues. Friendly and trustworthy and delivers great service.

I worked with Jesse who was great when getting my 2019 jeep wrangler repaired. I came in with some problems that I thought would be serious and expensive. They were able to get me in the follow day to examine the vehicle. Jesse went over affordable repair options with me. I felt these were fair prices, and he seemed extremely knowledgeable. We had to have a follow up appointment after parts arrived, and they were able to complete the work in a few hours. I left feeling confident in the work. I waited a week to write a review just to see how the car rode after and make sure everything felt good. I m satisfied with my experience, and will definitely go back in the future if I have any other issues.

Professional and honest.

Didnt do work correctly... changed the brand new lug nuts I had for there old rusty ones... all around terrible experience

Great service team at the Colonie, NY location. Live in Syracuse are but working in Albany last week. Friday afternoon was stuck, my van engine was skipping and unable to make trip back to Syracuse. Both the manager DeShaun and the service tech (didnt catch his name) were great, quickly diagnosed the problem and got me a ride to car rental to pick up vehicle to get back to Syracuse. They also stayed late at Midas so I could stop and grab some things out of my vehicle. Received call next morning around 11, car was all set and ready for pickup. Deshaun again arranged a Lyft from car rental back to Midas (which was greatly appreciated) Work, pricing and timeframe for work were clear and upfront. Thank you for a smooth experience at Colonie Midas. You have two great employees, appreciate that they went above and beyond what was necessary to help me out. Rob Crandall

At the end of the job all is good. Just took way longer than I thought. Will return.

I have been coming here for years. The service has always been excellent and all the people are always friendly. I will not go anywhere else for my car needs !

Great service and wonderful conversation!!

I had been so busy with work, putting off an oil change so often, I hadn t noticed how critically low I was on oil life. I had some time to kill and decided to check out this Midas location, from the reviews. They were so helpful, educated, kept a very respectful and welcoming demeanor, and overall, exceptional services. They broke the services down very carefully, were open to conversation and simply, very genuine men. Appreciate you guys!

I would like to take this opportunity to share what wonderful service I received from this Midas shop number 6323 on Central Avenue. I would especially like to complement and phrase mechanic Ed Decker, as he is excellent in his service and extremely competent in all things, mechanical due to his vast knowledge and decades of experience. I would also like to thank Mark Rosebeck and regional manager, Bob for their attention to detail and caring way of conducting service with and for a loyal customer who comes to them for all car needs.

Thank you, Thank You, THANK YOU!!! Jesse has not only helped me once, but now a second time with more than I can ask!!! Not only did he do as asked which was a basic tire change, but also helped assist with an undercarriage issue cause damage and noise at no extra cost! Really appreciate the team! Also had a great convo with Bob, appreciate them all!

Staff were very nice.

Did a good job balancing tires and had friendly staff

Very professional and friendly service. Jesse was courteous and kept me informed as my car was worked on. Overall, a very pleasant transaction. I will be back!

Marc Rosebeck went above and beyond to service my vehicle in a timely and effective manner, all while making sure my three young children were entertained in the waiting area. His honest assistance is hard to find in his line of work but he went above and beyond to make sure my vehicle was serviced properly without trying to add on more work to up my bill. Thanks Marc (with a C)!

Stripped all the lug nuts on my wifes car. And never offered to give us anything for doing it.

if you want great work done on your vehicle,andy is the ace mechanic at this store,very experienced in every aspect in auto repair!!!

It s 8:20pm and 3 guys are staying to finish the work on my car! They closed at 6!! Marc the store manger helps the customer !!

It was great service.. And marc was great at tell what was going on thanks

Awesome service they were the best guys around Mark with a C he is the best

Dont even answer the phone

I went to this place today hoping they could help my Chevy Cobalt. My mom passed in September and I inherited this 2010 Chevy. I love this little car and thought it was just old but needed a cat back and a pipe. Very friendly from initial phone call saying come on in. Felt very welcomed and was kept up to date with progress and I was so happy that the car is much better now. Thank you sincerely. Quite reasonable price also, I appreciate that. Car was ready sooner than expected. All around awesome experience. I felt like they cared and also did a good job. Thanks and would definitely recommend.

Great service Mark is a great person and businessman I recommend this to everyone

Super helpful, super fair shop. Will go back for sure!

My review is solely based off of Marc and his excellent customer service skills. I have a 10 month old and he managed to get me in and out the door in less than an hour while being respectful and considerate. Ed who handled my car was very efficient and quick. I will gladly recommend this team and location (Colonie) to everyone in need of maintenance. This team is composed, professional and experienced. I am very impressed and pleased. 10/10!

Marc is very experienced and friendly. Gives great advice and the prices are reasonable.

Brakes and plugs. Also, I got the shaking taken care of. Marc is fantastic as the face of this store.

I was so very pleased with the service at this Midas shop. The staff was friendly, helpful and professional.

Excellent customer service! Always friendly, been going there for years.

Jesse & Marc were great! I appreciate all the help!

Marc was very helpful! Quick service and gave me a discount off the website at time of service.

Excellent customern

Zach And Marc Did An Amazing Job With My Inspection !

Excellent service performed in a timely manner and at reasonable prices.

Friendly and fair

Marc & his team did a Great Job! Thorough, Helpful & Kept me up to date with everything that happening with my vehicle.

I had an appointment for oil change, state inspection and tire rotation. They took 4 hours with my car (I waited) and stripped 10 lugnuts Again (last year it was 4). I had to go purchase them myself because they claimed the lugs were swollen. Did not get reimbursed. Why only there then? They also never fully closed the hood when I got the car back. Update: Midas reached out to me to make it right, which must be code for defending their process and policy and leaving the customer with that $100 bill for lug nuts. UPDATE #2 Sept 2023 Had a conversation with store today, they are refusing to service our cars due to the review above. FYI for all. They didnt want to resolve the original problem as they stated, instead chose to defend the mechanics actions. They NEVER offered reimbursement for those lug nuts. I spoke with other certified shop mechanics and it is not a manufacturer defect, it is an educational opportunity for mechanics to slow down when removing and replacing lugs.

Quick and efficient service. Oil change appt the very next day.

Great Job!

First class service. Jess was very attentive and explained the whole repair process very clearly. Good price and service done fast. I recommend it to everyone. Services Tyres

Great service

Jesse has been extremely helpful very professional would recommend this location to anybody

Because of Jessie, there is no other shop I would take my car to. There was a small issue that was handled professionally and I really appreciate everything the location has done, including the quick turnaround and exceptional service.

Great service when I came in for a last minute tire repair!

Brought in a Maserati Ghibli with an issue and was assured by Marc and Jessie that the car was in good hands. Jessie and the team handled all the issues I had and left the shop with four brand new tires, an alignment, and an oil change. Fantastic customer service and would recommend Midas in Albany to anyone driving a luxury or exotic car.

Excellent and fast service. Friendly staff.

Not enough people. Man behind desk was doing everything but working the desk. Frustrating.

midas was awesome. they got my suv in quick. diagnosed my problem and fixed it . the guy at the desk was awesome. he explained everything to me. he was very relatable . they did an excellent job there. I was pleasantly suprised.

Quality service

Service advisor was right on and very truthful. Techs were great and show me by pics any work that needed to be looked at in the future. Great work and they do have credit avai if qualified. Ill be back.

Excellent customer, very informative staff was extremely helpful and gave lots of option to help fix problem.

Great customer service. Jesse was quick to diagnose the problem, and offered a reasonably priced and speedy solution.

I have always been a fan of Midas. I tried a competitor for a year when I moved to Albany. Did not enjoy it. I found this Midas location on central ave. today. I was reminded why I chose Midas the first time around! The team here were great service representatives. Very welcoming and energetic. And they were very efficient as a team. I think I found my new place for car service. Thank you and keep up the great work!

Quick oil change, done when scheduled, finished within 10 mins of estimate. No hard sell. Lots of additional information about the condition of the car .

After returning for the 3rd time and posting a public review, we received a call from the manager (Bob) apologizing and asking us to remove the review. That was annoying. However bringing it in was the best situation, Jesse and specifically Jesse was helpful, he actively walked through the issues with us, quite literally in hand and handled it himself. It s the best care and quality service we ve had to correct this issue up to this point. Despite the prior issues, of power steering leaks and having to fix things on the fly, it was handled calmly and with grace and is finally (hopefully) resolved and we can back driving safely.

Quick and reliable

So after a few years of not coming due to previous issues with a former manager I gave this locals chance with both my vehicles. Simple oil changes and tire rotation. Both vehicles (separate dates) took over an hour. And on my personal vehicle it has on the air filter box a sticker . Large white sticker on the black filter box saying washable filter do not discard. It s very easy to see. Tech tried to see a new paper filter to my. Seemed hurt that I didn t fall for the scam. Respect and honesty go quite far and I m not sure if I ll be back. How many people have been scammed this way?

Jesse was super helpful in getting my car battery replaced and set in my car. Service was quick affordable and friendly. Thanks!

Its easy to make an appointment. Clear explanations of work needed. It is great to have a quieter ride. Thanks Bob, Jesse and Andy!

Had 4pm appointment and got right in at 4pm and the customer service was great!

Oil change completed within time expected. Did not try to oversell. Offered VIP membership for future savings.

Very pricey and charged 70.00 to tighten lug nuts

Fast service. Straight forward with what you need and no pushing what you dont. Why go anywhere else.

Five stars for the technicians. They were nice and professional; tried their best to fix the vehicle. But the manager Ray was rude, hostile, kept on yelling.

I had the best experience and Customer Service from Robert Figueredo and the Mechanic that worked on my car. I would definitely recommend going to Midas for any auto needs , I m definitely coming back

They were great!! Got me right in when everyone else wouldnt I will be using them again and coming back

Ball joint and alignment done in an hr. Worked with my warranty company and made it happen for me. Only paid my deductible! Thank you Ray and the team for being amazing.

AVOID Came in for a wobble in the front left. They Gave me a $5000 quote to change wheelbearrings and shocks to correct it. I knew something was off by how they were talking to me. I said no went to midas. They litteraly balance one tire and I was all set and fixed. They tried to scam me. I asked for a refund from corp and got ignored.

I made a appointment they right in and out in no time

Good Customer Service

Keep in mind when scheduling tires online call the shop to make sure they physically have them. There is an issue with the website. I did not do this. However the managers that were working both Bob and Jesse were extremely helpful in correcting the issue and making sure I was comfortable with the product and the price I was paying. I didn t feel like I was being tricked into purchasing something more expensive . The manager physically went and picked up tires for me that would for my vehicle so I didn t have to come back at a later date and made sure I was happy with my service. They were definitely busy. I watched as one customer screamed at them over a mistake that he was trying to correct and watched Jesse keep his composure and deescalate the situation,

The better Midas in the Capitail Region

Just went in today and like other review said. The customer service from the new manage sucks

Ray the manager duped me got me a so called lone and ended up being a finance company which was going to double in 3 months and they try to take out $887 out of my account Thank God for snap finance adjusting after telling them how the manager took advantage

Horrible. They are liars

I have been a loyal customer of Midas for several years because I could alway trust Michelle. I was shocked and disappointed when I called and heard she was no longer with the company. She was always so knowledgeable, trusting and genuine. I knew with Michelle that I could always trust my car was being taken care of properly. She made time go by so quickly and was such a kind person to all her customers. I will no longer be going to Midas because Michelle is not here and unfortunately I never had a good experience with anyone else. No longer would recommend going here.

Ray was super helpful and very kind. He made sure that I was able to get everything done for my car in a reasonable amount of time and helped me keep the cost down. I have been going there for three years and I only ever have good things to say. I highly recommend them!

Brought my car in for a squeaking noise. Was told it was both of my brakes, however the pads looked fine so i was skeptical but trusted them. Noise persisted after shelling out $1000 for brakes. For weeks after, i was in and out of bringing it back in to get the noise to stop. I even went once at a scheduled time and they sent me away because they said they actually didn t have time for me. Another mechanic found the source of the squeak(axels), and i got brakes done from this place for no reason, and now my breaks squeak on top of that. Reached out to request a refund for this unnecessary and haven t heard anything back yet. Please avoid this place like the plague, do not trust them

I have been to Midas a few times for service. I understand that using Midas I am going to pay a little more, and the will try and get you to spend extra, but I have never felt ripped off. So I when my daughter had concerning car issues I was not concerned when she said she was taking it to this location. Then my daughter got charged $1,100 for an oil change, diagnostics and a spark plug change. When my daughter gave them the instructions to do the simple work on the car the attendant promised they would call back and never did. Then when she came to get the car, gave her that ridiculous price. The then car ran worse than it did when she brought it in. Do not take your car to Midas. Specially not this one!

Dropped car off for inspection, came back two hours later and it wasnt done. No big deal I understand it gets busy. But then the employee at the desk was very dismissive and barely spoke to us. We ended up waiting an additional hour when our vehicle was already in the shop getting looked at. Wont be returning.

Terrible customer service went else where not friendly ,left a bad taste n my mouth..

I took my friend to this midas in colonie not far from New Kerner road. They were commendable. They install her battery, gave her a discount. I would recommend them.

Horrible experience.

Its been 6 months since Ive been here and I figured Id give benefit of doubt but I dont think it would be right of me. I went there knowing full well the problem with my jeep. It had a misfire from a leaky head gasket which was making it hard to start. Mind you I drove my car there. After they looked at it they suddenly said my car wouldnt start and I couldnt drive it home I needed a new engine. Which would cost over 6000. I left it there for the night since they said it wouldnt start. The next day I went back and told them I drove my car here to begin so I better be driving it back then all of a sudden my car started again. The manager ray tried to rip me off and sell me a new motor. He is the ultimate sales man selling you things you dont need. Here I am am 6 months later with a replaced head gasket and my jeep runs perfectly fine. DO NOT GO HERE RAY WILL RIP YOU OF ANYTIME HE CAN. They assume I didnt know anything about cars but I do I cant imagine what they do to people that dont.

The person sitting on the desk does not have the basic manners to talk to the customers. He is very rude. I have the 8 am appointment and he kept telling me uts 8:30 even after i showed him the email which states the timing. Will not suggest doing service from here

Poor customer service

Thanks Ray for always helping me when Im in a car crisis!! I dont trust anyone else!

When it comes to confidence in where you look to have your vehicle serviced, This Midas has been here for along time with their technicians growing roots ! It does take time to do their 27 point service check, and you see the results sent to you via text, green your good, yellow is cautionary , Red means something needs immediate attention ! I call it the stoplight principal, Green you go, yellow, you better look, and red means stop, It also helps you with a timeline for future maintenance,.. Midas also carries the Valvoline guarantees depending on what mileage you start your maintenance program with them. It why your manufacture calls it scheduled maintenance, especially fluid exchanges did you know your brake fluid viscosity actually breaks down, transmission, transfer case, differentials, you have two if you have a four-wheel-drive, They are experts put your trust in them, Read the fine print, They do what s right, not what s the fastest, big difference Don t expect fast when it comes to your safety,

Went in to get an oil change. Not only did it take over an hour, they tried to convince me I needed a new ($270) tie rod that I just replaced not even 6 months ago. They also tried to tell me I needed all new shocks (550)and struts(850) when I also had the struts replaced 6 months ago at depaula. On top of that they tried to say I needed new air filters when I replaced them myself this summer. Not to mention they didnt even put all of the lug nuts back on my car after the tire rotation. This shop might be fine for men but for women, they will try to sell you repairs and parts you dont need

Due to our last snow storm, I had to call AAA to tow my car to Midas. Same day I received a phone call that what needed to be fixed was not much of an expense and they ended up not charging me at all. With having to miss a day of school and work, Midas made sure I was able to get my car back in a timely manner, give great feedback, and was beyond polite.

Both locations arent that great. The one Im talking about is the one on Western Ave. Albany. Never take your vehicle here. They start your labor time from the time u walk in rather than when they actually start the work.They also sabotage car parts for future business. I have video and photos to back this up but as Im currently in litigation with their lender, I cant show you. Also the front end manager sent me a hand written thank you card cause he knew they messed up. Why is he even the front end manager and admits he knows nothing about cars??? Duh to push customers into costly unnecessary repairs. Hes a con artist really. I am disappointed and would give them 0 stars if I could. I hope you people listen to me on this and AVOID AVOID AVOID!!!

They are absolutely fantastic! Michelle is the kindest person and makes you feel at home here. They are so understanding, and will always work with you, and not oversell things you don t need. I would highly recommend them to anyone who needs any work done on their car!

Best repair shop hands down.The employees and technicians are all honest and hardworking. They will make sure you leave with good advice, everything you actually need and the best price possible. Ive never had a bad experience at any of these shops. 10/10 Customer service and quality of repairs. I wouldnt trust to bring my car anywhere else

After being used as a consumer punching bag by my local Midas I went to this Midas on Central ave. Both managers were more than great. They fixed everything that was wrong and even replaced for free what the first(and second) trip to the other Midas had ruined by their unprofessionalism. The owner of this franchise was more than gracious and responsive to my dilemma.

I think his name was john at the counter..either way cool guy..good customer service..guys in the garage were not ur typical short grumpy and to the point.they listen and answer ur questions well got me in and out fast for my alignment which was well done

Spent over $2000 on getting our AC fixed which somehow took 3 days (every day it was almost done and there were multiple excuses) only to have the transmission die on us the following week, and then the week after that the AC died again. How the transmission dying (as it was apparently having issues for a while per the service technician at a dealership) was missed when the AC was serviced literally the week beforehand is beyond me. How the AC broke 2 weeks after being replaced is also very suspect. To top this all off, they offered us a couple free oil changes to smooth things over which I think is honestly hilarious that they think I would bring my car there for anything at this point when they can t even fix the things I paid them to fix.

Joe Perry was a great help and did everything and made it super simple

Joseph Perry and Michelle is good and always take care of my vehicle needs in a timely fashion highly recommend

Joseph Perry is the new store manager at this particular location and is an exlempary employee and provides excellent service at a fair price. Highly recommend.

Joseph Perry at Midas has great service, he s also a great guy if you ever need anything ask for joe Perry! HIGHLY RECOMMEND

Just got my oil changed and met the new manager Joe. He was very nice and friendly! The only place Ill take my fiat.

Friendly service. They got us in for a last minute oil change and went above and beyond to get our car ready for a road trip. Highly recommend.

Joe Perry took the time make me feel welcome and thats rare even before COVID-19.

Mr perry was very helpful and knowledgeable with other things that I inquired about

Joe Perry was outstanding in helping me getting my car serviced I highly recommend this business and would gladly return for future car maintenance.

Joe Perry was outstanding in helping me fixing my car in a timely manner. He is the best!

Great service

Great shop! Very clean and fantastic service :) Always happy with the friendly and efficient professionals at this location. Truelly deserving of a 6 star rating Positive

Incredible customer service, competitive pricing, and very flexible appointment scheduling. And best of all, when they perform service, they give you a summary with photos of your vehicle and the service they performed so you know you arent being scammed. Very reassuring.

Excellent service reasonable prices.

If you use this Midas, look closely at your final bill. You can expect to have extended warranties you did not approve slipped into your invoice. They will also overbearingly try to sell you the Midas store credit card, even after repeatedly stating you are not interested.

Really great experience, I was treated with so much kindness and even had a few good laughs. The cars issue was diagnosed quickly and the fix executed with ease. I felt absolutely no pressure and really enjoyed this transaction. If youre looking for great mechanics and wonderful service, be sure to check out this Midas location!

I have been using this location for our cars for a few years now. they are very consistent with their services. I can count on them whenever there is an issue. when we call and try to make an appointment, Michelle can always get us in as soon as possible. very friendly, efficient, and professional. easy to communicate to. love them!

Michelle and Andy are absolutely awesome took care of me

Super nice staff, especially Michelle! She is courteous & professional, and, I got a great deal on an oil change to boot! :)

They squeezed me in without an appointment, got the job done by EOD, were courteous, and upfront about the cost.

Every time I go to this Midas Im treated great. The last time I went Michelle helped me solve a problem I was having with my car that I was about to give up on. She took the time to answer all of my questions and concerns and I left feeling a lot better about what to do next.

I went to Midas for an exhaust issue that needed attention. Although the the repairs needed to be re-done; Im giving 5 stars only because of the unmatched people skills of Michelle; who was at the counter. She will quickly pass the time by with a funny story or just down to earth convo..along with her auto repair knowledge. Any repair shop would be winning the lottery to have her front and center at their establishment. Im also contacting Midas corp. office to inform them of the value of what they have in her!

Bad work, poor management. They messed up my car every time I brought it in, and then tries to charge me for the work to repair the damage they had previously done. The managers are rude and ignore social queues.

I drive 40 minutes to come to this location just because Michelle is here! I met her at this location when I was still living in the area. She is the most honest, genuine person and has incredible knowledge in this industry. I know I can always trust her and for this reason I always come back! Thank you Michelle for providing excellent service and making sure my car is always taken care of!

Had a terrible experience. Took a car in for an oil change and a window repair. Specifically told them to use standard oil, but they changed it to synthetic without telling us. An employee named Brandon was very rude and abrasive about it on the phone. Instead of apologising or calmly explaining the situation, he escalated, talked down at and got mad at us. We decided not to do the window, but after driving home, we discovered the door wouldnt register as being closed, which prevented it from locking. When we called to tell them about the issue, Brandon answered, and was immediately rude and defensive, making it sound like it was our fault. I opened the door up myself, because I didnt want to deal with him again. They had failed to reconnect one of the wires. I added a star, because everyone else at the store acted professionally.

Great service!

Bad service, Bad management, Very bad customer services, Very Impolite, and Unprofessional. I visit there shop on central ave Albany for state inspection they told me my car needs a new wiper blades and an air filter and thats it, I pay the money and take my car home. Next day on the throw way to my work the engine was acting odd and the sound was different, I check the engine and found out that the air filter is not closed and there is no air filter. After returning form job I went directly to the shop I before I get inside Brandon (he said he is the manager) came outside carrying the filter and saying they were wondering to home is this filter, how could he new even before I say anything??!!. So I ask him how could that happened and how could customers trust there services and they they such mistake with a simple think how about more complex things, he begin yelling and call me with bad words. I will never go Midas again nor recommend there services to anyone.

Was not at Midas this time but have had good good luck there before.

very rude staff. I came in asking for help and I did not get any.

Its was very pleaseant, fast and easy...I was in and out...Awesome customer service....

Great service. Ive gone here for years.

Very clean and fast reliable service. Didnt try to sell you anything you dont need.

My husband had an issue with another shop in the area. Midas was helpful , professional and awesome. Took care of the issue quickly. Many thanks. Will definitely recommend

Good place for car care

The customer service here was amazing. We were on a 22 hour road trip, and 4 hours into it were having issues with our driver side window and door. We didn t know where to go because we do not know the area at all. We got turned away by a few other places before coming here. When we got to Midas, they took us right in even though they were SUPER busy, and got us back on the road in less than an hour. We can t thank you guys enough, you went above and beyond. I would 100% recommend

Midas was good i was there in the past thay where happening a young lady with her car to day from what it looked like to me she needs a lots of work and tires but at Midas your there number 1 Customer thay will take care of all your needs like Alignments and Tyrants ball joints brakes pads and roaders thay Balance your tires to even if you dont buy them there thay do so many things and most stores are open till 6pm i think Midas opens at 8am and most stores have a key drop if you can drop off in the morning and pickup later and Some Stores will bring you to work to school or to home whatever is whats ya need trust the Midas touch have a nice day by.

Great place. Got my inspection and a tire rotation done. I drive an older vehicle and I was happy that they didnt try to upsell me on fixing anything it didnt need. Michelle at the desk was very nice and helpful. Will definitely be coming back for future car needs.

Awesome and friendly service! Michelle at front counter is an absolute pleasure to deal with! They got my tires done at a reasonable price and on a walk in three hours before they closed!!! Oh and did I mention they did two cars for me in that time? Amazing!

Michelle is an absolute pleasure to work with! She was so understanding and accommodating. She deserves a raise! Very professional!

I had a large tack damage my tire and it couldnt be repaired. The spare is underneath so I took a chance and drove in. These folks had my car up on the lift and happily moved the back tire to the front, then put the spare on. Cost: $0 and we hope to earn your business. I felt like family worked there. Thank you!!!

Michelle has excellent customer service, and exceeded expectations when coming to a corporate mechanic shop. Extremely friendly and will try to make conversation as you wait for her team to finish work on your vehicle. She attempts to squeeze in more work even with walk ins, and wont delay scheduled work. Feels like local work with corporates cheaper prices.

My experience with the staff has been an awesome one. Michelle Davies is energetic, always smiling and has a great attitude. So helpful and accommodating.

Great service. Respectful servicemen. Wont do any work without letting you know

Go there when Michelle is the service manager that day. We had a great experience with Michelle and Ed the mechanic

Came in midday on a Saturday. Michelle got me an appointment for 4pm SAME DAY! Had a severe misalignment and Ed got it straightened out, showed me what he did and explained how and why he fixed it. Customer service is great. Great experience! And fast!

Michelle has to be the nicest shop manager I ve ever worked with. I ve been coming to this location since 2016 and it s always outstanding service. Ed always does an amazing job and I trust everything he says. They always get me in and out quickly with no hassle. I called them about noon today because I was having problems with my brakes. I brought my car in at 4pm and was out by 530 with new rear brakes, an oil change and fluid top up. Everyone is always so efficient and friendly. I would rather bring my car back here than to the dealer. Thank you again Michelle!

I am highly recommend to come on Midas 1722 Central Avenue Albany because the have good technician and they do really good job and the are so economic. Michelle guide you so well.

I always get great exceptional service when I go 967 Central ave Albany,NYs location. Brandon is always a pleasure to see and work with. He is professional,respectful and explaining things that need to be done, with no pressure or over aggressiveness. Service at this location is always a pleasure thank you!

GREAT QUICK SERVICE--DOES TIRE ROTATION INCLUDED WITH OIL CHANGE. GREAT AND Frienly customer service. Michelle is great. Free soda/ coffee and Very comfortable waiting room. Very clean.

So glad to see Michelle back at my Midas Muffler in Albany! Always friendly, professional, and knowledgeable. As a single woman, It s a pleasure to work with another female in a usually male-dominated position. Welcome back, Michelle!

Michelle is the best i walked in and immediately had me laughing. My first experience. I needed breaks done and it was completed in a timely fashion thank you much. Very comfortable place to get work done on your car

This Midas is AMAZING. They fixed my car and saved me a lot money. Brandon and Todd were both awesome and helped me out a ton. So glad I came here, wouldnt go anywhere else for car trouble!

I wanted to take a minute and share my experience because Colonie Midas always does a fantastic job but today they went above and beyond. Ive been coming to this Midas often for years. I do go to others but this is , by far, the best one. They are always professional, I never feel like I am being taken advantage of. They approach the information about your car very simply and straight forward. The last time I came in for an oil change in August of 2019 it was the first time I had experienced their electronic inspection information. They send an inspection report to your phone, each evaluated item is rated between green yellow and red, its incredibly complete. Anything that is red (and sometimes yellow) they send pictures of and explain what is wrong. I love this feature. Long/short this feature came in handy today. I ended up starting at another Midas (not Colonie) because of the things I had planned for the day. This other Midas made recommendations that, based off of my previous visit to Colonie, didnt make sense. I called up Colonie and asked if they could verify 2019s visit and they did. The data didnt match. I ended up declining the service at the Midas I had started at. Colonie was incredibly accommodating and offered the fit me in for a second opinion. They evaluated my car, told me what was actually wrong, spent the time and made it right. It was a late day but they took the time, a thank you seems too simple. They are focused on the customer and doing the job right. I cant recommend them enough.

Steve and his team made sure I was taken care of from a past mistake at a different location (franchise). Without hesitation Steve offered to top off my coolant overflow tank and even offered me a time to come in next week to make sure there wasnt a huge problem before my car warranty was over. Kudos to you Steve for making the right move and gaining yourself the trust of a loyal customer. see ya next week buddy.

I went in to this Midas store just to get a oil change, I was talking to the Dm Bobby and he was very nice, calm and informative. After my oil change Bobby asked me if he could show me a few things about my car. Bobby showed me that my brakes where shot and my tires were on there way out as well. If i went anywhere else ( and i have) they would have just done what i asked but this team went above and beyond for me. Now this was definitely something i was expecting to pay or do. I called back the next day and spoke to the manager Robin, he as well was very nice and informative. After getting more details i made a appointment but i still wasnt ready to spend that kind of money. so 4 hours after i was supposed to be there he Robin called me. Robin wasnt calling to see why i didnt show up, he was just asking me if i was okay because of everything that is going on with my car. So now feeling better on about the purchase i made an appointment and showed up, thats were i met Chase, this guy made the experience for me. not only was he friendly but he held a nice convo, was very personable and made every one happy and smile. not only is he perform the best customer service i have every seen ANYWHERE but it was very busy. Chase kept up with the traffic and every interaction the customer smiled and laughed . you guys just made a life time customer. thank you

Fast, knowledgeable

They were more than happy to courtesy check my vehicle before a long trip. Offerrd suggestions,but were not pushy. Thanks again!

I like Midas for the things I cant do myself on the car and getting the inspection.

Very helpful and friendly. Explained everything well

Stay away!!!!!

I brought my truck here and had a request to do some exhaust work. The employee Dave at the front desk was very helpful and helped me work around my budget. Great quality work and didnt even take long!

Midas here is really friendly. Not like other places. He fix my problem real quick. Probably I ll keep use this shop.

I cant write enough good things about this shop. Dave and his crew always go above and beyond to make sure my automobiles are in tip top shape. I have never felt taken advantage of. I have never felt like I was sold products or services I dont need. That is a rarity in the service industry today.

Pepboys wanted to charge me $613 for a tune up and installing some new parts. After talking to Dave at midas, he offered to do everything I needed for $200 If i brought the parts. This is by far the best chain auto shop in the area and the best midas Ive been to.

Fantastic service and staff. Had an issue with my car and they got me right in and took care of it. Will definitely return when I need service again. Highly recommend!

Oil change was good, but they would charge around 230 dollars for engine diagnose while most repair shops only charge 95-120 in Albany. That really disappointed me. Better not just because I m a foreigner here.

Great service. I went in with my grandson to get my truck inspected. They were pretty busy. But great. They gave my grandson a cookie and chatted with him while we waited. Believe it or not we were out in less than an hour and on our way.

David at this Midas was so patient and helpful, and addressed my problems with enthusiasm - a relief for an anxious customer! I went to Midas after a check engine light came on in my car. I read the code myself and it was reading back an issue with the transmission sensor. On Midass website they dont specifically mention service for transmissions, but I called to see if they could help anyway since it was only the sensor. When I made the appointment, he looked up the code right there on the phone and did a cursory diagnosis, assuring me it looked like something they could address. I knew my car had some other issues I had been putting off and the guys at Midas found them. The price for the combined services was very reasonable and certainly less than the dealer would have offered, and he even found a few discounts for me. What amazed me the most was that they were able to fix everything the same day! I dropped off my car at 9am, took the bus to work, and arrived back at 6pm to drive away with my car working better and safer than ever. Thank you so much to David and the team at Colonie Midas! I hope I wont need service again for a long time, but when I do, I will definitely be coming back here.

Great service, friendly and competent attentiveness...

I ve always been treated very well by Shaun and Dave and enjoy giving them my business. They always give you every option available and never are pushy like the dealerships.

I have been coming to this specific Midas location for quite some time and hands down they are the best Midas shop around. As soon as you eneter, the staff greets you and offers you something to drink. While you are waiting, they look at your vehicle and give REAL LIFE INFO NO B/S info and they are upfront and HONEST of what you need done. Again, I have been bringing all my cars here and will continue to do so.

Thieves

Excellent customer service. Very honest, understanding, and friendly.

Good service on the fly but cost a bit more than some other places

Sean is very through and went over every detail which was refreshing. I wasnt made to feel like the next numbered customer. Great experience, great service and the prices are fair as well. Keep up the great work and Thank you!!!

Excellent customer service! Shawn was thorough, fast and friendly. I recommend bringing your car here. Trustworthy place

Keep in mind my experience was years ago, but it was a bad one. This place was a chop-shop; wanted 2k for a used car Id just bought, pulled my car apart for an oil change, went looking through my car for issues. I talked to some people who knew cars and came to found out these people were trying to con me; sure enough, my car is fine 6 years later. Want an honest mechanic? Try Foleys Garage in Altamont; they dont try to milk you for all youre worth. I hope things have improved Midas; very deceptive business practices. I also observed the former owner arguing with reviewers on here calling them liars. Does not bode well in your favor at all.

This Midas location is awesome! I work a few blocks away and my entire office trusts these guys with their vehicle. Honest, trustworthy- even patched up my tire for free during my most recent visit. Highly recommend!

Well, I had hoped that I found a repair shop that I could keep going to. Unfortunately, that isnt the case. Fortunately, I dont have to waste any more time here. Steve, the manager, was very helpful in January when I needed tires for my car (expensive 19 sports tires) and an inspection. He went out of his way to help me, get the tires for me (and didnt try to up-sell me), schedule an appointment, and then get me on my way. I was very happy and made an appointment for Presidents Day to come back and get my brake pads and rotors replaced. The best part was Steve promised to honor the deal they had in January on pads and rotors that he hadnt thought to mention when they were doing the other work. My happiness didnt last long. Two days later, I noticed that my inspection sticker was still the old one. I pulled out the paperwork they had given me when I left Midas and sure enough I had paid for the inspection but they never changed the sticker. I had to call up, go back to the garage, and have them do the inspection again. They gave me a coupon for a free oil change. Well I called this morning to confirm the time for my appointment for the pads and rotors for my car and, surprise, they dont have any record of my appointment in the computer which also means no price match from the January sale. Im glad I called to check on my appointment time. Im done wasting my time here. If you cant do the requested work properly the first time or on honor appointments made more than three weeks ago, Ill find somewhere with more competent staff to have work done on my car.

Would have to try again wasnt bad the first time