Ruth's Automotive in Albany
261 New Karner Rd, Albany, NY 12205, United States
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Cost 759.99, to fix my starter, and they said nèded to replace battery cable, on my Jeep Wrangler
Called and asked if they do NYS inspections. The guy told me he was too busy with a customer and to call back in 20 minutes and hung up on me.
Great place great people, Paul is a very knowledgeable guy and he’s got rlly good guys they actually had to modify the brackets slightly to make it so I could still open my cargo boxes but did it perfectly. I would recommend this place all day. Now the snow won’t pile in the back thank baby Jesus.
I broke down with my old station wagon on my way home from albany to richmondville ny.The owner of this business went out of his way to help me We need more great people like this man.I wouldn't have made it home without his help.5 stars to Ruth's Garage and it's kind owner
Received excellent service through Ruth’s automotive. I bought a bed cap from them, The process was extremely efficient and had no problems at all. Thank you very much.
The woman answering the phone was extremely pretentious and tried to tell me no shop offers free courtesy inspections. She also tried to charge me an hour's labor for a five-minute vehicle check. The shop itself may be fine. The one-star is just for her.
At first I thought this business was very knowledgeable and I took my car back to them with multiple problems as my car was an older used car I had bought cheap. I spent over 2000 dollars with them, and during a new battery installation, for which I supplied the battery, the mechanic apparently didn't check the battery cables and terminal ends. I was having a starting problem and even when I went to pick the car up, after waiting for the car for 2 months, it wouldn't start. I asked them to keep it and fix the starting problem but he refused. His advice was just drive it every day! Well you can't drive what you can't start up! So I got the car home and took it to our local dealership where they found that the problem was the battery cables were corroded and worn and the terminals were not making good contact with the battery posts. It starts and runs fine now but no thanks to Ruth's Automotive.
Ruth's Automotive has great service and very friendly and knowledgeable staff who helped me purchase cost-effective accessories for my truck. I highly recommend this family business that has been in operation since 1968 for all your truck accessory, service, and repair needs!
I use ruths for our work vehicles. Excellent job and great communication. They work with element fleet management to get the work done on our vans. Very friendly and they get the job done.
Great mechanics.
Paul and Beth are great people, they truly care about their customers and always do a good job for everybody
A1 Service+ A1 Customer service= Ruths Automotive
Ordered tonneau cover with a deposit. Received a text a couple of days later that is hard to find the latching system ordered and they would get back to me asap to let me know status. Over the next week or more I called three times and left voice messages with a request for call back, no response. I had to stop by in person to find the older model wasn t easily found. I up graded to the newer model and was told two day delivery then install. Over a week later once again I had to check in person for response After paying for install I found it was leaking and returned, was again told they would call when they could get me in for a fix it. Another week later I returned in person again. They applied some silicone. Still leaking. Not happy.
Gonna pay more than a chain shop but theyve got years of experience and care to do it right.
I came to Ruth s for a general inspection of a newly purchased car. At drop off, I signed an invoice with the tentative price of $180 for the comprehensive inspection. They told me it would take 1-2 hours. 6.5 hours later, I called (they had not reached out) and they said it was just finished. They charged me $240 ($259.20 after tax) at pickup, saying it took longer than expected. This should be a general service, with a set amount of hours allotted and thus a finite fee. How is it my fault that the inspection took longer? A NYS inspection costs approximately 1/8-1/9th the amount. While this is understandably more comprehensive, it doesn t warrant the price. I will not be returning.
I came in, not for a repair, but for getting out of being lost. The lady at the desk, was very kind & after her directions, made it home safely thank- you, Lisa M.
Very thorough and personable. My car purrs like a kitten now that they rebuilt my exhaust system!
Had a coolant leak and Paul and his team took the time to diagnose the problem, take the time to explain everything to me, and kept me informed of the progress and timeline. Its a family run business and I appreciate the courtesy they show their customers and the good work they do. Definitely will be back for regular maintenance.
Paul Ruth is one of those rare businessmen left that cares more about customer satisfaction and repeat business then he does about just raking in the dough. Second time now Ive had a piece of equipment installed on a company vehicle absolutely professional and Flawless work, knowledgeable about all the products that he has, he and his wife are an excellent business team that will have me returning whenever I need similar services. Thank you Ruths Automotive!
Although its a family business and The owners are very old they are still very fair with their pricing.
Installed new cap on truck, it didnt fit correctly, was expensive and slow. Leaks every time it rains. Waste of money and time. Never again.
They charged me $1,200 for a thermostat my car didnt even need. Also had my car for 3 weeks for some reason and never once called me to tell me it was done or provide any updates.The worst garage I have ever been to by far. Do not go here.
Purchased a cap for new truck. Very friendly and helpful
Great family run business .
Bought a used A R E truck cap from a private individual. The guy couldnt find the keys. They had two that fit for a very reasonable price.
Have been using this family business for a few years now. If I could give more stars I would. Well run business and politeness and courtesy and professionalism are outstanding. Should be more companies like this for consumer use.
Way overpriced!! Owner said it was due to NY and taxes and wages. Found a place 20 miles away and price on same item was 500 dollars cheaper!!
Paul is a great guy I bought the solid fold 2 great product. I am scheduled for install soon
Professional
Very knowledgeable I will go back
Paul and the crew are top notch.
Paul is always great. Great place to bring your vehicle
Excellent service, excellent customer service. Finding parts for an 85 Chevy Caprice was getting harder, but Paul Ruth came thru. Now Im driving a 2010 Honda. My car changed. My mechanic didnt.
Took really good care of me
Took RV in for inspection, oil change RV and generator service. Very happy with service provided.
Car care a must have
did NOT like the price
Paul has been great to deal with. Looking forward to the delivery of our new Flatbed!
Quick service, fair pricing, willing to work with your schedule when possible, GREAT people!
Owner operated very thorough work done with a family atmosphere
They have done several jobs that Ive been very satisfied with .
Very reasonable. Paul was great to work with. Completed job much faster than expected. Very satisfied with service.
