DePaula Mazda - Service & Parts in Albany

The service department is the best you will find around here. Brian and Lisa are a delight to work with!

Seeing Lisa was great! She helped me at Lia for about 20 years. I enjoyed meeting Brian L and have confidence in great service! The video from the service technician was new and appreciated. Overall the service was great!!!

I had a minor issue on my front passenger door and Depaula mazda was quick and able to accomodate me with a loaner car while I was waiting. Its my only day off for the week so I really appreciate it. It was over in 2 hours and they sent me a concise video of what the issue is. I have newbie driver friends around the area, and I can vouch I have the best customer service experience compared to them. :)

I had an exceptionally great service experience from start to finish.

Fast and friendly

Quick appt made and great service

I cant say enough great things about DePaula Service. They kept me informed on everything that was going on with my car before and after it was fixed. They surprisingly lent me a loaner car which quite literally saved the day. They were pleasant and professional. I would give them 10 stars if that was an option.

Quick and easy. In and out with absolutely no fuss or upselling.

Lisa was exceptional. Anticipated our needs and vehicle was fixed for less than price quoted.

Fantastic

Mazda is thought of being a regular car dealership but walk into the new DePaula Mazda and compare the look and service with a Chevy or Honda dealership, and I promise youll be impressed.

The service was excellent. The service advisor was professional, friendly and honest. I loved the details video of my cars inspection. Definitely 10 out of 10.

Love Depaula Mazda!! Daury was so helpful and helped to make my experience great. Thanks for taking such good care of my vehicle!

Everything that needed attention was dealt with. Everything that I wanted done was taken care of in a professional, respectful, and quick manner.

Staff were very friendly, waiting area was comfortable and my car was serviced in a timely manner. Thank you.

My car was brought in for an oil change and inspection. Service performed these tasks in a timely and professional manner.

Very friendly sales staff

The process of scheduling an oil change was fast and to the point. The staff were very kind and willing to help. Overall, it was a good experience.

Fast and great service, personalized!!

Had a new backup camera installed in my suv. Everyone at the dealership was polite & professional and the new Mazda dealership on Central Ave is beautiful

Absolutely beautiful showroom, all of the staff were very helpful and kind,

Friendly staff, clean environment, honest work!

Always quick and professional staff.

First, let me say my first experience with DePaula Mazdas service center was generally positive. I did not give this a higher rating for two reasons. 1. After driving 45 min for a highly advertised free NYS inspection the wait for this scheduled appointment seemed excessively long. 2. More importantly, I was unaware and to my knowledge never told that as a new car buyer I was entitled to free oil changes and tire rotation during my first year of ownership, resulting in a large unnecessary cost to me at my local garage. Out of fairness, DePaula should offer to extend this valuable unused benefit for my very next oil change.

Fast service, very friendly workers.

I received Outstanding Customer Service from Service & Parts Department! Manager and team went above and beyond to ensure it was a great experience for me. Very professional

Always like when they share a video of what they are doing. Makes it much easier during our visit.

They are always courteous, professional, and efficient. I appreciate how well the communicate updates to me.

Great service and efficient!

Had to get side view mirror checked. Car was under warranty no hassle, everyone was wonderful. Got it taken care of, part needed to be ordered so got a loaner. Keep up the excellent customer service

Everyone in service was friendly and helpful. However, I could ve done without the smart remarks from staff when I asked which was service was when I did not see any employees. Repeat customer.. but new to the new Mazda location. Love Stephanie! Although I did not see her this time.

I needed a lot of repairs done on my 12 year old 2011 Mazda 3. After Theo examined my car, he sent a video and advise me on what I should do. New tires, breaks, suspension work and serpentine belt. My service advisor Matt, worked up the cost estimate, located and ordered the parts. The work was completed correctly and on time. Thank you DePaula service team for the personal attention to detail and very friend service.

Professional courteous service

As always Lisa in service us great a+ customer service deserves a reward or gold name badge some type of recognition do it

Wonderful. recall appointment. Arrived early and was served immediately. Efficient service personnel! Actually first time I didn t mind waiting. Lol

I called the service manager left a message to call me back when I got the e-mail the car was done i waited a week he never call me back so I went in to pickup the car Back in January the dealer put a new battery in, then on May 18 the battery was totally dead, I then replace the battery so I could drive it in for a repair and the bad battery was in the back seat on the floor Told the service writer about the battery on the floor in the back seat No one checked the bad battery as stated on the repair order I also had a free oil change done that was never done back in January but the dealer e-mail a video showing being done The video was from the year before They keep the bad battery and said it would be tested to see if it was bad It was bad, I then had to go pickup the new battery under warrantee from them and put in myself I never got a receipt for any of the repairs or even if the oil change was done! NOT HAPPY WITH MAZDA SERVICE FOR THE SECOND TIME

Awesome!!

Lisa gave me outstanding customer service, and I would give her a 5. I will check back in about 3 week or so to know if the problem was successfully resolved. If not, she said I could bring it back in.

Lisa and the crew in the service centre are amazing, they take great care of my CX-30! Thanks everyone!

I test drove a car with Jake & he was great through out the whole process even though I ended up buying the car from another dealership, he followed up and the overall experience with sales was wonderful! After I bought the car, I brought it in for 45k mile service since I wasn t sure of the previous dealership doing it. Brian was my service advisor and very helpful, they sent me a video shortly after dropping the car off & I loved being able to see that everything was in good condition with proof. Besides that, I had a recall that had to be done, and they gave me a rental until I got my car back. The recall issue was fixed within 2 days and everything has been working perfectly since. 100% recommend this dealership to anyone, every person I got to meet was very knowledgeable and friendly.

Lisa is the best service adviser , she is amazing , she took care of my cx-9 in a timely manor ,

I have always had great service from Depaula Mazda. On my last appt nobody told me they moved so i was told when I got there I was told they moved about 5 min up the street. It actually was about 15 min up the street. They were very nice when i got there and told them i was waiting. It generally takes an hour or so. I was told that was how ling it would be. Well after waiting 90 min i asked what was happening and was told it would be out soon. 15 min later i went up front to see where my car was and my repbwas on the ohone telling someone all the services they iffervfor another 15 min. Inthen found a woman and told her i had to get to work and asked her to find out from the mechanic what the story was. She said soon. After 10 more min i asked ger to please check again. My rep was still on the phone with the same caller even though i was standing there he ignored me. Finally i got my car. There was no sticker telling me when the next service mileage would be in the left windsheild like there always is so im not sure when they want to see my car again? They also told me i needed to replace the fluids?? I thought they did that with an oul change and filter? Now my tire pressure light is on and im not sure if they even checked my tires as they usually do. The windsheild wipers went soon after so they didnt check those. Over all i am really unhappy withbthis new facility and the service. I really liked the other place and would prefer to go back there. Also the other place is closer to my office and had a service to take you to work if u left your car. I dont think this place does and it us a lot further than the other place. Overall i am very unhappy with Maxda for moving service elsewhere. It is not at all a convenience to its customers

The new location exclusively for Mazda really supports their mission to be a premium brand. The experience wasnt like a big dealership where you are a cog in the wheel. Also, I was able to get lunch at a nearby restaurant that I enjoy and there are a few various options less than a five minute walk as you wait. Matthew provided amazing service and communication. Do I wish it went a little faster than 1.5 hrs for an oil change and general overview? Sure. But I also asked that tighten things up. However I am loving this location and their staff. I can trust that they are going to look over my vehicle and be honest with recommendations. No one tried to upsell or try gaslight me. This is how you cultivate loyalty! Four stars is only for some wait time beyond what Id like but their lounge is nice and has various coffee and latte offerings.

Expert service management. Happy to be a repeat customer of DePauls Mazada

I was always taught. If you can t say something nice, don t say anything at all

Thank you for your excellent service

$90 for oil and filter change is robbery

Great, professional, friendly service and they went above and beyond in order to help me with my insurance company.

Very expensive.

DePaula Mazda does a great job! Brought my suv in for an oil change and filter. They also videoed the underside of my car telling me my wear on brakes and tires. Also checked my wheel alignment and motor and cabin filters.Thanks for the great service.

Great experience, leasing 2nd car from them. Easy to work with and new facility is nice. Service dept is great too!

DePaula Mazda has a top flight crew in its service department. From the start of the appointment until the completion of the work, every aspect was well managed.

Good service. Customer service are attentive.

Tina was great.

Like that Depaula was proactive on my yearly inspection. Liked the tire tread read out. Service was done in the time promised. TY

DePaula Mazda at the shared dealership was one the best buying experiences even after an initial communication issue from the online sales team. During my used vehicle assessment the entire sales team went into a meeting to find out why my situation happened and how to make sure the issue wouldnt happen again. Then the sales process was an extremely smooth non pressure buying experience. Now sitting at the new dedicated Mazda dealership the service is still top notch with a facility that shows Mazda wants to be know as a contender with the German brands.

The service staff were welcoming, efficient and friendly. The got me in and out without issues

My go to Mazda sales and service location. Service writer Lisa is friendly and efficient.

Good, except same problem I ve had before. When driving home Tire Pressure Alert went on because not calibrated correctly. Had to Google how to calibrate (turning alert off only works until next time you start car). Easy fix but annoying.

Great service! They dont try to upsell you on any service or product. Love the video inspection on the vehicle...

Amazing service. Love the new location and the staff were very friendly and helpful!

Nice working with Matthew in service.

I had a very unexpected breakdown and I wanted to really shout out Matthew who really did an amazing job helping me and keeping me as informed as possible throughout the process. I would come back anytime after that world class experience from him alone.

Service dept was right there when i came in. Car was ready on time. New facility very nice.Didnt like paying $90.00 for an oil change and filter. Thanks Joe Biden for our economy.

Matt was great, helpful and kind, he made the process easy and painless, 10/10 would definitely come back

Everybody was very friendly and helpful. My salesperson Bill Varrone was great. I usually loathe the car buying experience because I cant stand pushy sales people. Bill was not pushy at all, very down to earth and easy to talk to. Stephanie was also great. Very courteous and helpful. I bought a used vehicle. Front brakes were marginal. I brought the car in and Matt did a great job getting it taken care of and getting me shuttled back and forth to work. Overall, it was a very good experience.

DePaula Mazda is set up so well! The Vehicle inspection Video brings out full transparency with minute details! Great job on adopting technology to educate the customers and building trust! Thank You DePaula Mazda! Services

Service Advisor was courteous and professional. Bought my CX-5 back in to correct oil drip after differential service. Richie had the car checked out and problem corrected--cracked o-ring. Very satisfied with Richie and other service staff. Have had excellent experience with DePaula Mazda.

Very friendly staff, took care of everything I needed. It s a lovely new facility and much closer to where I live.

Efficient and thorough

Wonderful wonderful service

GREAT SERVICE GREAT EMPLOYEES ALWAYS PUTTING THEIR CUSTOMERS FIRST

DePaula is great wick and easy in and out!!!

Went there twice within a month. The dealership is clean, organized and complimented by the staff. Each person I spoke with were truly hospitable to include the guy and gal at the service desk. They are great representatives of your company. My experience was seamless and timely and with that, refreshing. You ve got my business now even though I m two hours round trip. Thank you, Ed Riley

Very nice service staff and they got you out of the door faster here than the previous location.

Terrible servis I have 1 month waiting and they dont care much about costumer not fixed my car

Good communication, great environment/work space, excellent service.

Thanks to Matthew in service for never giving up on my CX-5 services it was definitely a challenging experience figuring all the engine issues but so far so good! she s running smoothly and sailing strong The new Front brakes work great as well thank you.

The staff were friendly and my service was prompt.

Nice looking dealership. Not a discount dealership for sure.

I went in for a repair and Depaula Mazda did a great job!!

Everyone was friendly, knowledgeable and helpful. We loved being able to see the video of the condition of the underside of the car.

Lovely staff, quick service, definitely my preferred location for my Mazda.

I would give them 0/5 but they wont even let me do that...wow. I have had the pleasure of bringing my Mazda in to attach a roof rack and theyve done a decent job, would say Customer service is decent as they SEEM to care about their customer....BUTTTTTTTT Fast forward a few weeks later I had to bring it back to check on my brakes as it was not applying correctly and my car was shaking as I hit the brakes. When I came back to complained that it was not user error (My car is a 2021 CX-5, with only 13,000 miles, still under the 3 year warranty when I made this complaint) that the brakes were faulty, they INSISTED and was ADAMENT that the brakes are NOT faulty and will not be covered under warranty (My Nissan of 6 years never need new brakes). SOOOOO...I called Mazda cooperate, expressing my concern once again and did they do anything....Just as expected, NOTHING. Just kept reading off the script that ALL Mazda Service Representatives are required to do, to read off to customers who complained. So if I were you and a note to my future self, to NEVER EVER support Mazda and that include TOYOTAs as well, as they are one and the same now. THANK YOU, BUT NO THANK YOU!

Clean, well run, treated with respect. Nuff said. Services

The staff is super friendly and the service has been quick. I love that they provide updates and video of the inspections.

Great, easy service. Shuttle service to and from dealership was super helpful. Very informative! Cheaper than expected. Pleasant experience for sure.

outstanding!

Great service. I had the car in for an inspection and had the rear brakes done. All done in a reasonable amount of time. They even found a coupon to reduce the amount of the repairs.

Depaula Mazda has been nothing but pristine Professionals, probably one the best dealers I ve been to. Their care, honest and respect go hand in hand and I would it have it any other way with them. I de highly recommend checking them out, they re truly a great dealer to visit. My thanks and appreciation go out to Kaitlyn Burnley, I m new to NY and ever since I started visiting Depaula Mazda she s been really supportive, honest, and knowledgeable.

I like DePaul was considering purchase of a new Mazda,I really like the one I have. Their repairs are very expensive. So For the first time I took my car else where. 1200.00 for rear shocks is too much. So sorry probably wont buy from you or return for service. First time since I bought my Mazda.Sad.

Excellent customer service by Lisa! I appreciate the low pressure advice and great service. Comfortable waiting area!

Timely service. Appreciate that they take a video of the findings when they work on your vehicle.

Matthew was awesome to work with.

Excellent service

Excellent job and stellar service.

Love you guys wish I diddnt have to pay a diagnostic fee for a recall but it is what it is you guys are amazing

I had an exceptional experience with this car dealership. The staff was incredibly knowledgeable, patient, and went above and beyond to help me find the perfect vehicle. The showroom was immaculate, and their commitment to customer satisfaction was evident throughout the entire process. I couldn t be happier with my new car, and I highly recommend this dealership to anyone in search of a seamless and enjoyable car-buying experience. By the way, I bought a cx-50.

Very nice and professional! Short wait time. Amenities included while waiting for my vehicles oil exchange etc..Thank you.

Received a great deal with great service. I will continue With DePaula Mazda from now on

I worked with Jamil here for my new car. It has definitely been the most pleasant and painless car buying process Ive ever had. Obviously, I cant speak for every single person here but if the people Ive worked with are any indicator, you cant go wrong coming here for your next car.

They took care of my car quickly. Very friendly staff willing to answer any question I had.

Outstanding service and an amazing loaner car...CX90! Zoom, Zoom!

Purchased snow tires and DePaula offered to hold the tires until I have them installed. A great help in saving space in my garage right now. Clean and friendly service.

Matt was chill dude and services completed within estimated window.

Have always had a great experience with the DePaula Mazda service department

I had a great experience. My vehicle was serviced and I got it as promised. It just cost me more than I expected.

Friendly service and work was completed in a timely fashion. They kept me posted all along. Nice job.

Stephanie was awesome and couldnt have got it done without her. Now my wife is in her 1st brand new vehicle, 2024 mazda cx5! Thanks!

Great service

This is always a wonderful experience for us. Our car was serviced there on Nov. 17th. We got a great deal on tires and the whole experience of the service we got was very professional. We like the video showing the examination of the car during the service.

Had a relaxed time in the shop while waiting for the maintenance. Workers in the dealer were very kind and polite.

Nice staff at the Service Department. I was in only for oil change and tire rotation, which is one of two freebies for buying there. Two complaints: should it really take just under two hours for this?, Second, I was not given a receipt showing the work done when I left, but was told it would be e-mailed to me. I did get an email containing a video taken by the technician showing him performing an inspection of the underside. Nice, but with only 5000 miles on the car, not really helpful. Three days later, I still haven t gotten the receipt. Since it s a 35 mile drive each way from my house, my guess is that I won t return after the second and last free service unless warranty work is needed. Nothing against the shop, but I suspect my independent mechanic can handle service in the future. I ll keep an open mind though.

I took my Mazda3 in for regular maintenance and the tech found it needed an alignment. I did not have to wait long for them to fix it. The car felt wonderful when I drove away from the dealership. Now, Im driving like I own the road.

Depaula keeps emailing me about an appointment for a car I do not own and no response from anyone to correct it.

Great customer service! I wouldnt go anywhere else to service my car.

Friendly, efficient, knowledgeable staff & techniciens. Beautiful new dealership with attention to customer comfort : arm chairs & a coffee bar!

Very happy with the scheduled maintenance for my CX-5. Lisa was great to work with. Also very pleased with the video update (Although not always easy to understand due to volume??)

Wont do business with them again.

Awesome group of people!

DePaula is my favorite Mazda dealer. They are so polite, knowledgeable, respectful, patient, and all around a great experience from service to buying a car! They ve never let me down in the almost 7 years I ve dealt with them. Recently I purchased a cx-90 which I love but has had some recalls and issues. The service department has been great in getting me in and working hard to resolve my issues while accommodating my long drive to the dealer. I d recommend them to anyone!

Was a 2nd service (1year) visit by looked like everything was good

Awesome place. Staff is amazing. Shout out to Brian. He is the best.

I had the brake pads and rotors replaced on my Mazda 3 hatchback as well as the front and rear wipers and oil change. Everything went smooth until I drove away and was driving home when the low engine oil light came on. I called the Service Department, and had to drive back and bought oil in case I needed it on the drive back to the dealership. They reimbursed me for the oil and gave me two free oil changes. Overall the Service Department did everything to try and make the inconvenient situation better. Many thanks!

Great service!

Lisa was great and friendly! They were super accommodating and they did excellent work

Very efficient service and friendly and helpful staff.

The service was done within a reasonable time. There was a delay in getting the car back to us once it was brought back to the Service garage.

Had a issue with a check engine light and the problem was fixed and we were notified way faster than we expected!!! The staff in the service area was fantastic!! My wife and i will definately consider buying our next vehicle from this dealership! Lisa our service adviser did a fantastic job TY!! If you are shopping for a new Mazda or preowned and also want great service id highly reccomend!!!

Lisa the service advisor was amazing she should get a raise. Bev the parts person was so helpful and answered all of my questions. Natasha the tech was fast efficient and fixed it right the first time.

Staff were polite and intelligent. I especially liked the mechanics video explaining his findings as he checked over various parts of the car and its operation.

Everyone was willing to help and extremely courteous . My service rep took the time to explain everything about my car and I did not feel rushed at all.

Answered all my questions

Work was done well and everyone was nice and polite. Only problem is when you have an appointment and show up on time, you should be taken sooner than they seemed to do. Oil change, tire rotation and NYS inspection should not take 2 hours.

Great service!

The staff at DePaula Mazda was the best on my day of emergency service. From the scheduler who transferred me to the Service Advisor who told me to come right in though I was not scheduled. When I arrived, Lisa Dugan took care of my concerns to and my car was off to the Tech who worked on my car. Through the video sent to me, I was able to see him checking out the car on the lift, explaining each step he took and how he fixed the ADD. In fact, Lisa had him take the car for a ride with him to confirm the noise didnt/wasnt recurring. I am indebted to their kindness, expertise to calm me in my state of panic! Thank you to the other staff who also had roles in informing me of the progress. Everyone from the scheduler, service advisor on this morning, front desk with Lisa , the Tech and others involved in this process, whose names I do not know, their expertise, kindness towards me...they all should be commended and the owners should be aware of these employees. Thank you, each one, for a positive outcome and what step to take if the problem could not be solved at this time. .my gracious appreciation....

Wonderful to work with- I had a list of items that needed to checked and fixed. They were upfront about all costs and provided a loaner car while work was completed.

I love the new place and the staff was very informative and the hot chocolate was great! It did seem to take an awful long time to have oil change and tire rotation. The service manager was very courteous and answered any questions I needed.

Excellent service at the front desk . I go here because mechanics are trained by mazda and its not toooo expensive .

Jim was my service manager and provided excellent service. I will be continuing to take my car here.

I love depaula Mazda, they re always friendly and fast. Love it!

Lisa Duggan and the other service associates are terrific