590 Central Ave, Albany, NY 12206, United States
Hoffman Car Wash, along with its customer-focused professional team members, has been a leader in the car care industry since 1965. Family-owned and operated, Hoffman Car Wash has locations throughout the Capital Region, Binghamton, Hudson Valley, Mohawk Valley, and Southern Adirondacks.
I recently visited this Albany car wash location, and it was a stark contrast to my previous experience at the airport location. While the airport facility impressed me with its friendly, helpful staff and even provided useful tips about pet tools, this Albany branch was a different story. The facility felt rundown and unprofessional, and I was treated with little respect as a customer. The location is noticeably smaller than others I’ve seen around Albany, situated in a sketchy neighborhood, and the service quality was severely lacking. For example, the vacuum system barely worked—I could hardly get any pressure. Overall, I’m extremely frustrated by this experience and will not be returning. I expected better quality and service, and I’m left wanting a refund for the poor treatment and subpar service.
Sometimes they close early, like today also they close 6 pm .. They should close 7 pm.. For new customers they should mention another line .. very slow work..
Best car wash value for your money! Friendly staff and great service!
Hoffman's is ok...its like one out of maybe three carwashes in this one horse town. I guess it will have to do. No hand wash places up here...which sucks.
Just signed up with them less than a week ago. So far all I have received has been terrible customer service specially from the staff working at the 590 Central Ave location in Albany, NY.
Cleanest car on my block. Inside and out for one low monthly price I can wash my car whenever I want at any location
Love the carwash and the people that are in there. It's like a little quick get away for the few mins spent going through...and my car is always seeming to be dirty...thanks car wash for making my life so much easier and better 💗 🚗
I paid $20 for ultimate cash wash option and it’s just Exterior wash which is so expensive. It doesn’t include free vacuum (every Hoffman car wash). Vacuum service is $2 for 8 minutes and $4 for carpet clean plus vacuum, firstly so expensive and secondly annoying that they only take quarters and no credit card. Who carries cash these days? I don’t see cleaning solutions or cleaning cloths anywhere to use. And definitely didn’t do great job cleaning exterior.
Most convenient location.
Always good wash!
Nice place I loved it
The wash was great but you have to pay for the mediocre vacuums
Customers service needs improvement. Five cars went into the car wash before me from the right. When it was my turn to go in from the right the attendent , gestures for me to turn around and come in from the left. At that point I will take me business elsewhere.
Easy-Peasy
Courteous and always cleans to perfection best car wash in Albany hands down!
A decent car wash with working vaccums.
I tried handing my cash to the guy, he insisted that if I paid the same amount by card, my next wash within 30 days was free - a promotion they were doing. Obviously I should have been more suspicious. Firstly, it wasnt the same amount, it was $1.50 more. Not the biggest deal, but a month later I get a charge on my card for twice as much. They had signed me up for the recurring charge without asking me. To their credit, they did refund me without too much trouble, but the guy on the phone framed it as a one time courtesy rather than we apologize. Never hand over your card to these guys unless you specifically intend to sign up for their plan. In any event, I wont be going here for my washes any longer.
Machine was quite fancy, but price was not very cheap.
I been going here for years and the kids thats working there today has the best customer service care. The very polite and efficient with their work.
They got me in and out fast, and had great customer service skills
Does the job just as all the rest do. I get the base unlimited as I feel the higher tiers are just a waste of money (not sure how well spraying wax down and then washing it right off works toward a lasting protective shine). The wheels don t get cleaned all that well, but then again maybe I m not paying for the upgraded package? Either way $30 a month for unlimited washes is worth it enough and this is a decent place to get a wash. Recommend
The guys work hard. The back end office is the ones who screw up all of the unlimited memberships. Then they never get back to you. Throw the people washing the cars a tip.
Great job my car always sparkles. Actually seems to drive smoothly after I leave
Whole front of car was still dirty
In short, its a old school carwash. It has brushes and was a longer pass through the wash itself. I will be back at some point. Its not real convenient for me. Its located in Albany, but it will be a nice place for a wash every so often.
I was able to pull in and use the self service vacuum for $2- coins only. They have a coin exchange machine on the premises. The vacuum midkey got everything but there were some places I wish I had an extended piece to reach. I also wish it had more suction power. The exterior car wash is $14. You have to drive your car onto the machine thingy, put it in neutral and the car wash begins. It s less than 10 mins long, and you ll have to pay prior to the service. After the wash your back on Central Ave in full blown traffic so watch out for pedestrians on the sidewalk and oncoming traffic. It was clean and everything was done rapidly. I would recommend this location if you re willing to clean your own interior and do it quickly.
The system does a great job cleaning the car.
Very good services free vacuuming plus car wash great staff
Theyre all great except downtown albany...this one seems to have the older equipment and has scratched both my truck and car
Best car wash in 518 region with affordable monthly plans
They raised the prices. Now you get two car washes for what used to pay for three. I think thats greedflation if you ask me!
I left them a bad review because of the horrible job they did. They asked me to call them. What a joke that was. I never asked them for anything. They wanted pictures. I told them I m 67 and not doing pictures. They said the manager was going to call me. That never happened. I won t waste any more money there. I ve been going there for years. To bad they don t care about there costumers and there horrible job for almost $50.00
Great customer service
I join the unlimited car wash membership to wash my car at the touch free sand creek location. I went to wash my car and proceeded to scan my barcode just to get a message on the screen telling me this location does not take gift cards. This is not a gift card but a membership barcode. I contacted customer service just to be told it doesn t work at the sand creek location so be aware of this as is not stated anywhere.
Best place to get your car wash
Service is good
Had a minor cosmetic issue to be resolved. The manager Sam was very accommodating and professional. Thank you for your great customer service!
First time at this Hoffmans did a great job
Drive in, drive out. Only one thing, the wash logic needs to extend the drying process at least by and extra 45 seconds.
Improvements have been made on the equipment this small place is still a blessing in disguise. #3words: people show up!!
Nicole at this location is amazing!!! Thank you Hoffmans carwash and Thank you Nicole for helping me out!! She is rockstar quality!
Excellent service. Im very pleased.
Had an issue with the membership sticker at 590 C Central Ave called one of the managers named Gina she fixed the issue with the tag and gave me a free month for the glitch! GREAT CUSTOMER SERVICE!!! WENT BACK A CUSTOMER CUT ME OFF THE STAFF MADE THE CRAZY DANGEROUS DRIVER BACK OUT ALLOWING ME TO GO IN FIRST REALLY GREAT TEAM WITH REAL WORK ETHICS!!!
GREAT service and people
Always open
I had a quick and great experience
Great service and customer service
The vacuums are a little better
Omg Great day tobhave a car wash came in form Michigan needing it pulled up and was blessed with a free wash, because they were having a try out on a new product . Love it go i will We recommend this Carwash, because the service was excellent and the car wash was excellent regardless if we had to pay or not
Hoffmann car wash dangers my vehicle in two places it ripped down some wiring underneath my car and broke off my back windshield wiper. And they watered down the soap used to wash the cars. A little advice, look into these matters
Very Well thank you
My car wash was fine but I was quoted an incorrect price and didn t realize it until I checked my account at home. When I called, they told me the quote I was given was not correct and did nothing to make it correct.
Very slow service honestly they need help here on with customer service. line should not be all the way down the block its to many workers for such slow service.
Did a good job, attendants were pleasant and helpful!
The people that work there are very nice
In and out and for 12 bucks
Nice place to get a car washed
This is my least favorite Hoffmans due to the location. It is smaller than most others and is very tricky to get out of because the line of sight is blocked when you are coming out but, overall its a good carwash.
Awesome.
I admire kids working but these kids working here needs retraining
They really take care of you and your car.
The vacuum was not that good
Vacuum I used was not full power and the hose kept slipping out of the nozzle.
This is the worst Hoffmans Car Wash. The employees seem to try but the equipment is old and doesnt seem to do a good job.
Great location
Was in and out, and my car looked brand new!!!
Quick service great customer service friendly all the way around
Fast & efficient service. Courteous employees and their Signature carwash is Supreme.
I love this place. Have the monthly payment plan. You cant beet it !!!
Affordable
Always have good luck here, prices a little high but never had a bad wash. I like their free oil change and car wash for veterans for veterans day. That will always keep me coming back.
Good service and fast car washing.
Very good
Excellent staff
Always the best car wash hands down!
Had to run my car through three times and the workers were rude and combative with me when I asked not to have to wait in line for the third wash. Being one of the more expensive unlimited car wash plans I ve had I d expect better customer service and a cleaner car. I never feel the need to leave reviews but the attitude left a bad taste in my mouth.
Love this place.invest into the monthly carwash,its worth it...
Great staff. Clean car. Enter side street. Watch out for exit on Central Ave. Left turn a challenge.
Its ok if you have nowhere else to go and its a free car wash. The car isnt ever as clean as it should be, its never dry, and the staff doesnt seem to pay attention or car about the business or their own appearance. Im honestly shocked this place hasnt been shut down. I gave it another try today and was stuck for 10 minutes while they messed around.
I recently became a customer....so far so good
I give Hoffman car wash five star because they are great they work through the weather cold summer whatever they are awesome
If you require a quick wash and go, this may be the spot, more thorough cleaning, not so much.
Great! No trouble. Youre in and out.
Nice
Great, I wash my car twice a day, service is great and cant beat the monthly pass
horrible. liars.
Excellent
Go to Car Wash for exterior cleaning. Good for on the go and need to hurry cleaning. Price is just right.
Very very good
There are always all sorts of great deals! In and out if you schedule appropriately.
Great
Not the best one of the chain.
Just had a bad experience today. The attendants are shouting and laughing at me.
Keeps salt off your car
Great Job keeping the line moving no matter how busy they are!
A quick carwash that lets you stay in your car while you go through. No, they do NOT do an interior clean, but they have several levels for external washes, including hot wax. The staff are very efficient. The dry at the end doesnt involve towels, so it might only be mostly dry, but otherwise this place is a great place to get that free carwash that comes with any jiffylube oil change. They honor other cards from other Hoffmans carwashes, too!
Never been there but if the food taste as it looks in the pictures it got to be delicious. Mmmmmmm yummy. I am going to be there soon.
Great service
Love this location, fastest car wash in the area even on busy days! Hard working staff for the most part, great wash and dry!
Best car wash around
Good service
Really great wash and dry
Better to go to the full service branch.
Small car wash
They charged my credit card 3 times. Then When I spoke to them about it. They have no record of my card. And my tires never gets cleaned when I get the tire package.
For only $10 you get your car cleaned up, no touch.
Its okay the wash isnt all that good might as well wash hour car at home but the staff members are nice
The workers were rude. Snotty almost. Not coming back here ever
Have a monthly pass to clean my car & it also gives u a month free with purchase
Car wash but busy some day
Best
I love how these machines wash the vehicle, it looks like new.
Do not go to this carwash. A matter of fact I wouldnt go to any Hoffmans carwash. This car wash off of central ave. did damage to my vehicle and will not pay full price for damages. What is even more of a joke is that I have to give them at least one star for me to post anything on their site. If I had a choice I would not even give them a star. Not only did they do damage to the vehicle they also couldnt even clean the car good. And also just to let you all know I have a newer vehicle, Not some old piece of junk.
The only place to go
Fast Clean Service
I dont like your car wash i wish that you could make it a lot better reverse for the car that what i dont like
Normal
The service here is not that good. Every time my wife and I go through the carwash here, our vehicles are always not 100% clean, especially the back. They dont take the time to prewash your vehicle with the hose properly, and when they do its with a lack of care.
I have a monthly pass and today I went to get a wash and paid the tensnt $5 for a wax on my car today and just got home and noticed the wax is all over my car, little white circular spots!!!!! I do hope Hoffmans can rewash & rewax my car the next visit?????
You have to wait in line for vacuums
I use the unlimited car wash and I definetly get my moneys worth. I wash my car every other day!!
Its exactly what you expect from a car wash. Since theyre part of the chain of Hoffman Car Wash, any discounts, unlimited wash club or free wash for customers tickets are accepted. Theres a big area to clean out and vacuum your vehicle, and a vending machine for car cleaning supplies and air fresheners. Staff is nice and they run and efficient operation. The only problems are that you can only enter the wash from one direction on the street (can only turn left into the wash, cannot turn right into it) and theres no vehicle detailing option at this location.
Good wash. The monthly club is well worth the price
You can wash your car daily for one monthly rate.