DePaula Chevrolet in Albany

From the first time I reached out to DePaula, they were responsive and courteous. I now own a new Equinox EV for what I believe is a very fair price.

Blaise was incredible! Not only is he a friend from high school, but he went above and beyond to help me get a great deal. I was dealing with a tough situation and a lot of negative equity, but Blaise pulled strings and did everything in his power to ensure I could get into something affordable. His honesty, transparency, and dedication to his clients are unmatched. It s clear he genuinely cares about making sure his customers are happy with their purchase. I wholeheartedly recommend Blaise without hesitation!

Extremely satisfied with the purchase process to get in a new Chevy! Fair prices and offers to walk out of the door happy. Would highly recommend David Barry.

Out of this world

Great service and knowledgeable staff keep up the great work.

Certified services is absolute trash and thieves .. Maybe its just me but since when do lifetime garunteed NYS inspections if I purchased the car from them stop and since when does it cost almost $300 for a diagnostic and Inspection .. but like I said maybe Im being dramatic. Lights wont turn off in my car now... Apparently Thats how they were. My car doesnt beep when I press the lock on the fob MULTIPLE times. It was definitely NOT like that .. but guess who has to pay for their mistake n if I dont. Your not getting your keys. I wont be going back.. maybe if they get some new mechanics who arent complaining about doing their job and services members who arent trying to accuse LOYAL customers of not wanting to pay, especially when common sense says if your getting a service from someone you pay and maybe tip depending, I will.. who knows.

Excellent job

GEORGE AND STEVE WERE GREAT

The service advisor was excellent. I was in and out of there in a jiffy. If you want to great service go to Depaula Chevrolet.

Blaze was very knowledgeable and helped us pick the perfect truck.

I knew the kind of vehicle that I was looking for and how it would fit into my budget and I was well accommodated!

This message is to the Depaula family because I am unsure if they realize their dealership is the worst in the capital region. I purchased a truck from them and the transmission went within 5000 miles. They had my truck for over three weeks, said it could be repaired, broke something, then had to put a new transmission in. They the. Had the audacity to call me and tell me to bring the loaner back. That was the first thing that happened. The second thing that happened is today I brought my truck in for an inspection at 7 AM, the courtesy vehicle dropped me off at work and told me that they would pick me up at 2:30 today. I called to find the status and they told me that they hadn t even gotten to my vehicle yet at 4:50. I called and waited on line for the service department to pick up and they hung up on me so they left me stranded at work. Mrs. de Paula Your dealership is by far the absolute worst. I will never buy a truck from you ever again. The people reading this heed warning, once they sell you a vehicle they are absolutely done with you. Do not expect good service from this dealership.

A Great Dealer to purchase a vehicle from!!!

Best service place around.

Ive worked here for over 13 years now its my home the service department and management do everything possible to make sure that your vehicle is done right the first time

Excellent and thorough service

Dave and Zach were personable and did a great job

We had excellent customer service with Damian shopping for a used truck. He was fair, direct and was able to offer various options in our considerations. He was available by text to answer any questions we had and to support each step. We would absolutely return to Damian and Depaula Chevrolet for another vehicle.

My experience was great, Damian is the best, he s very kind and helpful, I ll always go to him for vehicle.

Depaula was very good to deal with when I purchased my new truck. I highly recommend George DeJesus

Wonderful experience buying my Suburban. Damien DeDonatis was helpful and pleasant. The experience was easy from start to finish. Highly recommend.

During our cold weather streak my tires needed air and I had back surgery and am using a cane and on my way to work the light came on in my car telling me I needed air. On my lunch hour I drove to Depaula and explained my situation and how difficult it was for me to put air in my tires since my surgery and asked could someone do it for me and I offered to pay them. Keep in mind I drive a Nissan. I was greeted with smiles and a man came out and filled all my tires and would not let me pay for it. It was a lovely experience and although Ive never been to Depaula before I would recommend them to anyone. Their kindness was greatly appreciated.

Mo and your staff were all great to deal with. I got exactly what I was looking for and had a very great experience. It was the perfect, no games, experience. I will definitely be recommending Depaula to anyone looking for a new vehicle. THANK YOU ALL!!

The Sales & Leasing Consultant and the Sales Professional that I worked with were both friendly, knowledgeable, and not pushy. They also went out of their way to be available when it was convenient for me.

I couldn t be more pleased with the service of Chuck, the service advisor, Chris, the Corvette technician, and Jerry in parts!

All needs met with care and professionalism!

I worked with the salesman Shane to purchase my 2025 Chevy Trax. He was wonderful throughout the whole process. Very professional. It was the best car buying experience I ever had.

UPDATE: Gave them one more chance, and this past time things were much better. Communication was as it should be, and nice touches like providing a video tour by a mechanic of their findings was also provided. For that, Im upgrading them two stars and hope it continues to be as it should be. Original: Customer service in the service department has taken a nose dive over the last year or two. My last three service appointments have resulted in no information as to the status of my vehicle as to whether it needs to stay overnight or if it is ready to be picked up. Had to finally show up in person the first time it happened. Lone person working the service counter couldnt find my keys. My wife started looking through the workstations herself and found them. Second time never got a call as expected at the end of the day, so assumed it wasnt ready. Called the next day and finally got someone to respond and tell me the vehicle was ready. Currently I dropped my vehicle off Tuesday morning, got a call Tuesday afternoon asking if they needed to would it be OK to keep it overnight, and its been radio silence for the rest of the week. Tried to call them Wednesday afternoon and after many rings was answered by someone who asked me to hold. Sat on hold for 12 minutes before the call was dropped. Thursday was Thanksgiving. Called again today (Friday), had to leave a voicemail - call was never returned. Now Im curious how many more days will pass before I get any information on whats going on.

Becoming a part of the Chevrolet family has been an absolute delight, and the entire experience has been nothing but fantastic . The showroom team, especially Mr. Mo Toukhi, went above and beyond to ensure a smooth and memorable car delivery. Their professionalism, hospitality, and attention to detail were truly commendable. I m beyond excited to take my new car on long journeys and create unforgettable memories. A heartfelt thank you to Chevrolet for such an exceptional experience!

Service and Sales are outstanding! Brought my old car there for every repair and all maintenance and always well taken care of. Just bought a new Chevy Trax and Damian went above and beyond to meet all my requests and finance got me the best interest rate on my loan.

The service for replacing my car battery was not long at all. Great job, Depaula.

Very friendly and helpful. Inviting atmosphere

Very Good experience from Nick our salesman who show Great skills with his knowledge and very personable he is a true professional. Jackie was Great explaining all the controls on the Equinox. The vehicle was delivered on time We could not be happier.I Would Highly Recommend Depaula Chevrolet

Top notch all the way, beginning to end. Friendly, efficient staff (kudos especially to Traci) and excellent technical support. Clean, comfortable modern waiting room. One could not hope for a better all-around experience. This is one of many reasons why Ive been buying and servicing my cars here for 45 years now!

One of the best experiences of buying a vehicle Ive had to date. Everyone was professional and personable. It took the hassle right out the whole car buying process. Starting with my sales Rep Chris Miller who was extremely patient and answered any question I had. He also made it possible for me to get what I wanted without much hassle. Everyone there were great. Hats off to you Chris and thanks for the service!!

Very nice people very accommodating helpful and it was a great experience

Rybon was incredible. She is very educated in her craft. I will definitely be back. Amazing service consultant

I dont go anywhere else, theyve been great to me for all service weather I have a Chevy, gmc or cadillac... always courteous, the job is always done right while staying affordable. Love their team!

Excellent customer service

Very happy with my experience at DePaula Chevrolet with David Barry. Very professional and easy to work with. Love my Silverado

Good job

I bought a Chevy 2500 HD and got a great deal and will be going back for the next truck.

Great dealership. Had an awesome experience Mo toukhi was awesome All the people we delt with were great. Mo got me everything I wanted in the car.

Jon I purchased this Silverado about 3years ago has significant frame rott, cant get it inspected and one of the cross members is falling off due to it being rotted, paying for something I cant even drive due to safety reasons is crazy

Fast and friendly staff. Thorough . I love the video recording sent while vehicle is being worked on.

Apparently at some point they messed up odometer readings on my car and corrected at some point. Now it flags on carfax as possible odometer roll back on car

I was greeted with smiles and a complementary Welcome

We had an outstanding experience purchasing our truck through DePaula Chevrolet. Khan was responsive, accommodating and personable which made this process that I normally find very stressful easy and enjoyable. Highly recommend! :)

William my sales guy was great he helped me a lot with some decisions on what vehicle I really wanted.

horrible dealership, i came for an oil change and had to wait almost 3 hours in taking my car back and never going back to chevy

Patient and kind! Just all-around great service! Well, as of March 2023, I no longer take my vehicle to Depaula. Over 3 hours to replace 4 new tires makes no freaking since to me. The guy handling my appointment/ car was rude as i questioned why its taking so long. He was not the nicest. I wasted a 1/2 a day for tires. Smh! I then later found out I had missing lug nuts, and I called, and the blame was put on me. Now I know I went to the service center with 20 lug nuts and came home with 16 lug nuts. I should have taken pictures of my car. Ugh! I will never go back.

FALSE ADVERTISING AND LIERS. Advertised a 90 day payment deferral on the website, spoke about it in person when purchasing the new truck. Got the first bill with no payment deferral. Tried speaking to multiple people are the dealership who were zero help. One finance manager referred me to GM Financial. Spoke with 3 different people there, with the last one telling me the dealership LIED to me and there is nothing they can do.

Greeted immediately when driving into the bay by a very courteous young lady, taken to my service rep., who followed my vehicle s progress and updated me. He helped me understand the problem that my vehicle had after I watched the mechanic explain it on a video. He payed out a detailed explanation of the work needed, the time it would take and the cost. He then scheduled a time to have it done. (I didn t have to do that with a different person.). Checkout was very fast and the vehicle was just outside the door to drive away. Might not be the cheapest, but certainly worth the expense! - In my mind and I m semi-retired and not wealthy.

Great experience. Very responsive and informative and helpful. Mo and the entire crew went the extra mile to make it easy for me. I would highly recommend.

Friendly service, free candy and water while I waited in the wait room . Only thing I dont get is why do they make appointments for specific times if I was gonna be there for 2.5 hours for just an oil change?

Professional and timely

My experience was excellent. Dan and Steve got me the exact vehicle I wanted quickly and answered all of my questions. The 2025 Equinox has exceeded my expectations.

Chad the tech guy was great as well as Carl M the salesman.

The worst experience I have ever had was lied to and over charge and sold me a new truck that I found out it was in a accident on delivery

My purchase experience with my salesman Marc Murphy was phenomenal. However if I had known how the service dept functions I would not have given them my business. I go in for a scheduled service appt first thing in the morning for a simple oil change and it takes 2 hours!!! That is just absurd it s always a ridiculous wait time even when I make an appt. I m taking my business elsewhere. They also ripped me off by providing me with a window chip repair card and then when I tried to use it for a simple chip in my window the service manager told me I need my whole windshield replaced .without even setting eyes on my car to assess the chip he was also very rude. I wouldn t recommend buying a car here simply Because of the service department.

All recalls were done quickly and without any hassle. Waited for car didnt have to leave it all day like the other Chevy dealership in Albany. Great experience.

As always the entire team did an excellent job. George DeJesus treats his customers with respect and has their best interests when making a deal. This is my 2nd purchase with George and I m looking forward to the next one. It was a pleasure to meet Mrs. DePaula

David Barry and his team worked hard to get me a good deal with all the rebates. They were knowledgeable on all of the vehicles.

I was greeted with a smile and good morning from the time the garage door opened till I came back and picked up my vehicle. All staff were warm and cordial. It was a good experience even though the repair cost quite a bit.

So this review is well earned and I could not be MORE happy with my results!! I want to thank Depaula/Ford Collision Department especially Ken for taking extra special care with me 2019 Silverado! This truck means so much to me and I am beyond thankful for all the work, the communication and hard work put into this job of making my truck better than ever and exactly how it was!! Ken was very knowledgeable, professional and beyond helpful with everything down to the license plate detail!! Thank you and the team for everything!! I Love Depaula and will never go anyplace else for my vehicles!!

Thirsty and aggressively rude! That would describe this Dealership and most of it s employees. If you don t purchase a vehicle under their STRONG ARM tactics, they disrespectfully hang up the phone on you when you call back and they KEEP YOUR DEPOSIT! Isn t that illegal?

Tracy and Brian and team did a great job on my C6 repair. Many Thanks to all. Dan

James was excellent. Superb customer service

I like going to this dealership! Great people

Dan is the best

DePaula would not honor their own coupons. Ones I have used in the past. As well as, now they tell me theyre not using the same oil in my engine as was reprted to me from the start. I have had all my service since 2019 done here. Not again.

Customer service in the service department is terrible, they dont honor coupons. 3 hour wait for and oil change and tire rotation. Arrived at 1030am and its 130 and Im still here. Ive been a customer to Depaula for years, with multiple car purchases..its ridiculous..this is not the first time this has happened, but it will be the last. I will not be returning.

We were absolutely thrilled with the kind and thoughtful treatment by all of the persons who assisted us: Michael, Ethan and Nazir. What a great group of people. You have a very impressive staff.

I had a good experience today, mostly because the repair facility was not super busy. The service team rep was very personable and found me some good prices on the work needed. I was in and out in about 75 minutes. It was the smoothest car repair experience that I have ever had.

Overall it was ok. I needed a new tire and wasn t told the tire wasn t at the shop. I was given an update saying 30-45 minutes and after 50 minutes i went to check status and was told they didn t have the tire and the tech had to go get it. His ETA was 15 minutes and then obviously the additional time for the tire to be placed on. So it was roughly additional 45 minutes. 3 hours for an oil change and new tire is just too long. You should tell your customers if the tire isn t available and do they want to wait. My tire had air in it when I arrived so it was definitely drivable.

Ive been a customer over 25 years, purchased 3 cars from your dealership and have routinely had repairs done at your business. I brought my car for NYS inspection, oil change, removal of snow tires and installation of my regular tires. When I got to the parking lot after the work was done I noticed the tire pressure monitor light was on. I went back to the service area and was informed by the agent that the sensors or monitor is not checked when tires are installed. And I would need to make a separate appt. for that. I called and tried to schedule the appt..for a Sat. and was informed tire pressure monitor work is not done on a Saturday. I called again and spoke to someone else who said it is done on a Saturday. Since that time I could not afford to have the work done and canceled the appt.My son brought the car back to the dealer as the tire pressure monitor is supposed to be checked and was informed all 4 tires that were installed ( 10 days or less prior) were all dry rotted and 2 had nails in them. I paid to have the nails removed and patch repair. Had the technicians informed me then I would have purchased 4 new tires.had I been informed the ones they put on were essentially no good. I had credit approval over $900 with Sunbit but since the work cost much less, the credit approval was lowered to match the cost of the repair. While a small discount was given the second time my car was there I am very disappointed in your dealership. Obviously the technicians who installed my tires either didnt recognize the condition or just didnt care enough to inform me. I will be getting new tires and all future repairs done at a reputable repair shop in the future.

Nikita was amazing helped us make an excellent informed decision on what options we had and what would be best for us, got an EV our first ever and we are in love with the vehicle! The rest of the family very interested in the EV Equinox (what we chose) and are looking at purchasing their own, no stress no pressure exchange was a tremendous experience

I went there trying to buy a truck, and when i wanted to look things over before putting money down/sign anything. The manager then came over and gave me a nasty attitude for not signing or giving a down payment site on scene. His name was Amar and it was a very distasteful and felt very much like a scam

Scheduled an oil change and inspection. Extremely prompt service. Technician was very thorough and sent me a video of the process.Super great experience

I am upset that I had an appointment on 9/25 at 10am, and decided to leave my vehicle with you for 24 hours to make it easier for the technition, and yet the diagnosis I requested was not fully completed. As stated on my paperwork, the tech did not have enough time because he didnt bring my vehicle in until about two hours before I said I needed to pick my car up. This is unacceptable and your service sucked. And then to still charge me $200 is also complete crap on your part.

Extremely happy with my vehicle purchase. Dealer was very accommodating to our needs. I would definitely purchase another car from DePaula.

Great place to do business. the people there are easy to work with and they do not pressure you

Very professional I like the video when they was working on my vehicle

The entire experience was great. Professional, fair, honest and efficient. I felt like I was treated with respect and there was no hassle or stress through the entire process of purchasing my truck. It was so good, I went back and bought another vehicle a few days later. UPDATE: Until I had to deal with the service dept .down hill from that point on.

Nate was excellent. Hardworking, honest, knowledgeable & upbeat.

Great experience from test drive through transaction.

Had a 9 am appt. It was my first 5,000 new vehicle check up. I only needed oil change and tire rotation. I was there until 11:20! Service personnel told me it would only take an hour and a half at most. That means they didnt even start looking at my truck until 945!!! Whats the point of an appointment time if they dont actually start at that time? Very unhappy with this Service appointment. They clearly need to work on their scheduling

Best auto buying experience I ve ever had. Shout out to Tyler for making the whole process simple. Definitely will be a return customer!

All service associates were very accommodating and expedited my oil change faster than predicted. Jim Beman took the time to disable the horn warnings when my key fob was left in the vehicle.

George was amazing to deal with! Very honest and sincere.

Friendly, fast and great service!

Very pleased with our service from Depaula! Our salesman and sales manager were easy to work with and went above and beyond for us. We will be back!

Great staff very professional and friendly service. Thank you Depaula for being you!!

Worst dealer I have ever experienced horrible with service questions. They sell you a 80 thousand dollar truck and then don t want to help you with any problems you run into. The truck has 13,000 miles and has been nothing but a headache

Great place to buy a car, Everyone was very helpful.

It was perfect

Very satisfied

My experience started with the most professional salesperson I have ever worked with. Damon and I clearly share the same passion for performance vehicles, we figured that out quickly, and within minutes I was feeling a lot more comfortable about the purchase I was about to make. He got me in the car for a test drive shortly after, giving me enough of an overview on the basics, but clearly respecting my knowledge. He just knows how to get it right. When it came time to make the deal, that was also straightforward. I have purchased several vehicles from Depaula Chevrolet and this process seems to keep getting easier. This one was the best. I drove my new Corvette home the next afternoon.

Dennis listened closely to all of my concerns and addressed each one individually also he recognized/recalled me from a prior visit and added the personal touch by referencing the VB conversation. Jim B followed up with me periodically to communicate the status of my vehicle and options available to me. Great people skills guys!

Brought my car in about 2 weeks ago for a NY state inspection and a repair. I knew what needed to be fixed and asked that that part be replaced and was told that they would need to do a mandatory diagnosis to determine the issue for 200 dollars and would then replace whatever was broken. I asked that this not happen and to only replace what I asked to be fixed. After a lot of back and forth and them not returning my calls they eventually agreed and did what I asked. However they did not replace my inspection sticker. I called that night and explained the situation and was told someone would call me back the next day to have it resolved. That never happened. 2 weeks later I call and explain the situation and am told that I can bring my car in during my half hour lunch break to have the sticker swapped. I arrive at the agreed upon time and wait 20 minutes before asking for an update. Im told the person who would need to replace my sticker is out on lunch and will do it when they return. I explain Im also on my lunch and was told to come in at this time. They say if he doesnt arrive within 5 minutes they will have someone else replace the sticker. Another 20 minutes later I go back up and explain I can no longer wait and I need my car back. My 30 minute lunch has long expired and am now losing money due to their mistake and negligence. They finally return my car with the sticker and I leave after being there a little more than 50 minutes Overall, I hated the experience and will not be back. Everytime I called I felt I had to argue with someone about what was needed because they are trying to tack on extra fees that I never agreed too. And then due to their mistake I had to waste my time, money and gas to get something done that should have been done already. I understand mistakes happen and everyone I interacted with was nice and professional, but there are clearly a lot of issues going on if it takes nearly an hour to have my sticker replaced.

I went into DePaula looking for a specific vehicle and was greeted by the sales manager Aram who lined me up with Dave Barry the sales man. I told him my needs and wants and in short time I was in the my Equinox in the color I was hoping for with the payment I wanted. Dave handled all the paperwork. I had a very pleasant experience with DaPaula and I will probably use them for my future purchases. I will highly recommend this dealership in the future. Thank You All !!

Traci was friendly and informative. The work was done quickly and the waiting area was comfortable. Using my rewards brought the cost down to an acceptable level. I also find them very woman friendly and respectful, unlike some dealerships. What more could you ask for?

Wow. Exceptional service! Such a streamlined process we felt more than informed and confident about our decision. We worked with James C. And right from the moment we met him he went above and beyond. He gave us a tour of the facility and was clearly very passionate and knowledgeable. He treated us with the utmost respect and attention regardless of how much money we were looking to spend. He was awesome at communicating and made sure every detail was covered. Upon picking up the car he noticed something was different he not only advocated for us, he made sure it was figured out with some additions. Depaula Chevrolet as a whole has made a usually awkward and painful process enjoyable and put the confidence back in our hands. Depaula, James and the entire team THANK YOU !!!

I had a 3:00 appointment and didn t leave until 6:30 for an oil change and tire rotation. Wasn t given a reason why it was taking so long. While cashing out the advisor acted like I was bothering him to cash me out

I was not happy with how hard it was to change the scheduling of my first service after buying a certified pre owned vehicle. My experience with the service counter was excellent. The things about the service I was unhappy about was the video that was sent was not helpful. The person speaking could hardly be heard. They really need to speak up and speak clearly when doing the video. Also, the tire pressure was not checked. The passenger rear tire was 7 pounds under pressure and none of the other ones were at the required pressure although they were close. It appeared to me that the service person must have been in a hurry and did not do a through job. Hopefully nothing else was missed.

I wish you could rank each department. Sales has always been 5*, Service on the other had is an absolute joke. Change warraty so things arent covered and then hit you with a 2k bill. Wont return calls, make appointments for things you didnt request and completely ignore the issue you called for. They dont care about their customers anymore, I wish there was a 0* option. Absolute worst, stay away

Kept saying they need a (factory trainer master a tech) to work on my truck instead of just replacing my oil pump and timming chain, made a appointment they had it for 3 days then told me I would have to rebook a appointment that was at least 2 weeks out avoid they dont have the right personal to work on trucks

Overall, the car buying process was smooth and hassle free. Thanks for helping me replace the car I bought here last fall that was totaled in a snow storm when a family member was driving.

I asked them to upgrade my magnetic ride control software in my car. They knew nothing about the upgrade and said it wasnt available. I had to give them step by step instruction on how to get it from GM. Many people that I know paid $300 for it. When I went to pick up the car they charged me almost $400 just for the labor to install the upgrade. The upgrade itself was $288. I was never told of the pricing so I asked the service manager and she abruptly said thats the charge and that she already paid her corvette technician and that is that. I inquired about the technician doing the download and asked if he had to watch the computer download for 2 hours and she answered there is more to it than that. I paid the bill and told her that was the last time that I will bring my car there and her reply to that was do what you gotta do. What a poor attitude to have toward customers who have spent in excess of $100,000 at that dealership over the years. Goes to show you where their priorities lie. $$$$$$$$

Purchased a White 2024 Z06 Corvette Convertible from them today. Dealt with George De Jesus in sales. He was VERY professional. Could not have made the process any easier. All the paperwork was ready when I arrived and they took all the time necessary to go through all the features the car had to offer. Everyone I dealt with at this dealership was top notch and customer service centric. Will keep them in mind when the ZR1 comes out !

Service Tech was very informative; no complaints about him. Dennis the Manager is always very informative, friendly, and helpful. His office door is always open for customers. Great Manager. Outrageous $3003.03 labor charge; no wonder why people go to private owned repair shops. The labor was double the total amount for the parts. Invoice had every part itemized. For example, the Hengst Assembly has all the parts needed for the kit yet I was being charged for individual parts This is fact information because I supplied the invoice to two different certified GM mechanics not working for the dealership. Overpriced parts; double and triple the price. Also, being told the repairs were going to take 15 hours or longer was off the wall crazy. The type of repairs needed would not take 3 days or longer. Again, verified through the two certified GM mechanics. Perhaps the mechanic on the video just has a zero personality but he sounded annoyed, as if he did not want to work on the car. He only showed on the video what needed to be repaired. Never mentioned my tires or breaks or the overall suspension itself, as they normally do. Not that I had concerns for my tires and brakes; tires are only 2 months old and front brakes were replaced in 2021. But use to everything being mentioned in the videos. But again, the labor charge is way overboard. Having another car serviced there within a month it seems like $3000.00 is the basic labor charge for ANY repairs. It does not matter if it is a small or major repair(s) that price is pretty much set in stone.

We bought a new 2023 Equinox a year ago, recently the front tire was going flat so we took it to Mohawk Chevy to find out what the problem was. They told us that there was a plug in the tire and it was leaking. So we took it back to DePaula Chevy where we purchased the car to tell them they sold us a car with a bad tire. They said there was nothing they could do. Wouldnt even offer a discount for a new tire. Not happy with them. Will never buy a car from them again.

We came into the dealership back in May, we meet with Marc Murphy with really no intention of buying a vehicle, after showing us a few options we put a down payment on a 2024 Traverse LS, after further consideration we decided to go to the RS. I Contacted Marc and he helped us with the transaction. We took delivery on 7/30 and Marc greeted us as we walked in the door and shortly we had signed the paperwork and we were on our way! Best experience ever with a vehicle purchase!

Service was quick. Staff were very pleasant. I really like the video they send you showing your car while they re working on it.

It was fine

all positive experiences...

Nick was very nice and helpful He did everything so I can get my new truck I am very happy with my new truck I just wanted to say thank you very much Lillian

It s been a while since I ve been inside any dealership, but my experience couldn t have been better. I had many questions about my new ZR2 and all were answered to my satisfaction. I believe my relationship with De Paula Chevrolet and the service team will be great in the years to come. Thank you!

Aram made the negotiation experience as smooth as possible and manny / Khan were great as well. Upon inspection before taking possession I noticed a pretty nasty scratch in the door of the new truck - they were quick to give me a we owe so I can get it fixed

I never thought I would be in a chevy traverse this early in my ford lease. Nate Proctor and Bob Leonard did EVERYTHING POSSIBLE to make my experience AMAZING!!!!!!!!!

My service rep Crystal was the best! I brought my car in for regular maintenance and for a noise coming from the front end. Come to find out I had a huge gash in my passenger tire. Although I was glad that the noise was diagnosed I wasnt prepared to order 2 new tires. Crystal guided me through everything and made it a less stressful experience. She was always patient, kind and informative from beginning to end.

Booked an appointment for an oil change and a state inspection for 11:15. I arrived at 11 and 2 hours later they still had not even begun the oil change. I tell them to leave the car as it is because I had a doctor s appointment I had to attend and couldn t miss, they tell me that it ll be right out. It took them 30 more minutes after that to do a state inspection which failed because I had tinted windows, which fair. But don t waste my time if I m in a hurry and you know the inspection is going to fail. I wish I could say this is the first time I ve had this kind of experience with them but is not. Last time going there, would not recommend!

2024-0813 2019 Silverado had to have regular oil change, tire rotation and found out that my rear brakes need to be replaced which are scheduled right now to be done other than that everything went smooth and quickly.

I dropped off my vehicle on August 7th. I called NUMEROUS times to the service department and left messages concerning the status of the repairs, but never received a call back. Finally, on August 13th, my wife called and was able to get in touch with the Service Manager. The Service Manager told my wife that my car had been done (didnt say for how long) and that they called my husband to advise him of the same. However, the Service Manager advised my wife that when they took down my telephone number they transposed the numbers and were leaving messages on the wrong voicemail. My wife and I each have a vehicle and it was extremely difficult for us making arrangements to get me to/from work when I didnt have my car.

Stay clear of this place. They place games with your time and money. They give dishonest vibes and will keep up waiting for hours on end for no apparent reason; they believe this behavior sells cars.

My experience was unbelievably amazing! I purchased the vehicle primarily by phone. Younas assisted me first and found the EXACT vehicle I was looking for and built a great deal for me. Aram, Kahn and Jay sealed the deal and were absolutely amazing! There was another gentleman, I believe his name was Dan (sorry if I am wrong) that helped me with my ID me account who was also amazing! The entire team did all they could possibly do to make sure I got what I was looking for within my budget and made sure I was more than happy. On top of it all they delivered the Blazer to my wife over an hour away and treated her the same way! Top notch sales crew and and a super easy process. Probably the first time I ve ever had fun buying a vehicle!!! 100% going to be bringing all of my sales business there!!! Thanks again fellas!

ALWAYS friendly and fast service

Quick reliable service, clean atmosphere

I needed a car. I had been looking at the Chevy trax for awhile. I went in on Monday and worked with Khan. He is up-front, professional and very knowledgeable. He showed me all options. We test drove 2 cars. He is very organized, and explained everything to me. I just had to make up my mind! He made the decision and transaction very simple and easy. He took care of it all! He is a great guy, awesome personality and just overall a wonderful salesman. I highly recommend him and DePaula Chevrolet. They also have a great inventory! Days later, I had questions and he responded immediately, even after making the sale.) I look forward to working with him again in 3 years. Thanks again Khan! I am loving my new 2024 Chevy trax!!!!

I went in to purchase a new vehicle and was greeted by Tyler OBrien. He was very professional and walked me through everything. Vehicles, test drives, and once I found the vehicle I wanted he went above and beyond to help me get the color I wanted. I really appreciate him and the staff at the dealership. Thanks Tyler and DePaula Chevrolet team!

My service advisor Crystal and technician Matt went the extra mile to make sure that my vehicle was serviced and road ready so I could continue my job search. I m very appreciative of the assistance they provided me. Thank you!

Tyler was excellent. We came in having looked at the website and had a vehicle in mind. Once we explained what we were looking for in a truck and why, he took the time to explain to us why the vehicle we had been eyeing might not be the right fit and pointed us in the direction of one that was. He was also conscious of what our budget was for a monthly payment and made sure that the recommended vehicle could fit in that budget. When there was a slight hiccup at pickup time, he did his best to get everything back on track and make sure when we came back to get the truck the next day that we were there for the least amount of time possible.

The service was exceptional as I expected. I am happy I purchased my 2021 Traverse from DePaula Chevrolet. My service agent Alex did an excellent job of keeping me informed and finalizing my experience. Thank you.

Our experience with Nate during the time we were at the dealership was great. I was not going to buy a new truck again. We were driving through DePaula s lot looking at used trucks. That s when I was greated by Nate. He was very professional, he explained everything to me about the trucks and options that was available. My wife said he was the best salesman that we ever worked with. We have bought a lot of vehicles over the years. Thank You Nate!

Service was great as always, I was in and out. thank you

Rich is outstanding at his job!!

Service department is a zero!!

I was originally charged for a New York State inspection. Then the inspection price was taken off my bill. No apologies were given. The vehicle is under my name and it s still continue to appear under my father s name. It was changed four times within two weeks when I called the dealership. I look forward to getting my car washed after a service is completed and my car was not washed. The customer service team is not what it used to be.

I purchased my car from DePaula in 2020 and have used their service department since. The service department has gotten worse each time I ve gone in. Today I had a scheduled appointment at 12pm for an oil change and to mount 4 tires. The service advisor quoted me 2 hours and knew I would be waiting for my vechile. At 1:40pm I recieved the video from the person that was working on my car, the oil change was not done yet nor were the tires even touched. At 2:05pm I went to the service advisor asking how much longer as I had an appointment I needed to get to, she told me 20 minutes at the most. I explained I had an appointment at 2:30pm, she did get me a Lyft so I could make it to my appointment. My phone had died so I didn t recieve the message that my car was done nor could I let them know I was ready for a ride back. I was able to contact my mom minutes before my phone died for a ride. Overall it took 3hours and 15 minutes to mount 4 tires and do an oil change. It s seems absolutely ridiculous to me that it took over 3 hours for a job the could have and should I ve been done in an hour and half. Once I got back to the dealership, I did not even get a simple apology. I will not be returning for service nor will I purchase another vechile here.

Antonio was awesome. Quick, responsive, and knowledgeable. Everyone was good at what they did which is not always like that when buying a vehicle.

Called DePaula looking for a specific car, with a specific budget .within an hour, my specific car was found, and my specific budget was met. NICE job Dan!

The process was simple and easy, and everyone was a delight to work with, from Blaise who was amazing, he took every note of what I wanted in a car and found the perfect one for me, The rest of the finance team was quick and friendly and even listened to my anxious rambling! Too the rest of the attentive staff. We were checked in on and made sure we were comfortable every time we stepped thru those doors! The staff is a 10/10 every day!

Mike Zanchelli was very helpful and I had a great experience and he was very helpful. Went above and beyond. I am so glad I picked DePauls Thank you sooo much

As always quick fast ACCURATE service. Never have a problem Gene Wetherington has always serviced my 2004 SSR.

My first DePaula vehicle was a 2014 Silverado and my salesperson was George DeJesus. I went back this week and the first person who greeted me was a friendly salesperson ... after a bit of into chat we quickly discovered that this guy was the very same George, again. We ended up agreeing on a deal for a 2024 Silverado and per my typical experiences with DePaula (sales, service, parts) this one was once again, friendly, competent and professional. Great dealership, solid people, I highly recommend.

Depaula us the only place that services my vehicles for the last 10 years. They send video explain everything including sales. Never disappointed professional courteous services.

All the people I dealt with to get my car were professional, friendly, and helpful. George, my salesman, helped me get the car I wanted.

Great help from Will

Service/repairs: Listen, If you want to save money, fix your car yourself or go to a third party shop. Will your repair last? Will the third party use OEM components? Maybe but not guaranteed. Do you have a warranty? Id suggest getting repairs at the dealer based on warranty contract criteria. Do I service my vehicle at Depaula? Yes and Ill tell you why. I may be slightly biased only because I am. Im very close with the gentleman that used to work in sales. However, ive been treated extremely well at Depaula chevrolet. The staff are always super efficient and kind (make an appointment ahead of time). I do tend to spend several thousand dollars minimum when I visit (repairs, upgrades, new cars) so I may be treated better based on my loyalty However I do not care. I trust depaula Chevrolet and will be Inquiring upon services until I can no longer drive. 6 out of 5 stars if I could.

Denis is at great customer service he always make sure we are taken care

The absolute worst service department I ve ever encountered. I scheduled an appointment for 9:00am and dropped my car off. They never called to tell me that they wouldn t be able to work on my car until the next day, I had to reach out to them. A repair that only takes an hour at most to do took them over a day because they overbook appointments. This is a reoccurring cycle with the service department. They didn t even have the common courtesy to offer me a loaner car.

The best of the best!!!! Thank for all you did today

Good

Very unprofessional and liars!!! Would never do Business with them!!

This place has the absolute WORST customer service Ive ever experienced. I was trying to get my certified pre-owned Silverado serviced because it has multiple issues just one week after purchasing it, and their service department didnt return a single one of my 10+ phone calls over a two week period. I was able to make an appointment online but after being told nearly a dozen times that someone from the Service Department would call me back to confirm they have the parts available and to discuss warranties/pricing, I finally had to cancel the appointment as even on the day of the appointment they still wouldnt let me speak to anyone and said theyd have someone call me back, which I obviously knew was a lie by that point. They clearly dont care about their customers - stay away!

As my father said, this is a first class operation. Obviously, this is a large dealership and was very busy but we were helped right away; never pushed, given space to talk to each other (I was there with my parents), shown several cars, test drove; we knew what car we wanted so that made things easier. Then the transfer of insurance and registration was all done by them -- having never bought a car, I dont know if that is typical but it was welcomed and well done. They also delivered the car to us about 45 minutes away. Our salesperson was personable and very pleasant to work with. The one thing I would offer as constructive feedback, I used the website to identify the available cars and when we got there, turns out the website was not up to date. The car I initially identified as my number #1 choice, had been made a loaner car and was not available for purchase (and that wasnt the only one). These days, that website should be kept up to date. Otherwise, a positive experience.

My experience at DePaula Chevrolet was Amazing they provided excellent service. I was very happy with my transaction of the 2021 Chevy Trax. AWD. Chris gave a tour of the place and explained the services they do . I liked the way after I was sold the car Jackie even explained how all the new safety features and controls worked and connected my phone and the on star and explained how to reward yourself with reward points you can spend like cash which is a great incentive. I want to thank the service team and I am sure I will get my next lease there.

Check engine light on at just 19k . No courtesy vehicle offered and even got snarky about it when I asked. Other dealerships are doing a better job and I would advise people to go elsewhere if customers service is important to you. Sales and making money is the name of the game but customer service keeps em coming back. My wife and I will take our business to another dealership. Ownership should not feel inclined to reply to this message just to save face.

I would NEVER purchase or lease another vehicle from Depaula. If I could give a negative rating I would. The service department is the absolute worst. They seem to only care about getting as much money out of customers as they can even if you lease and or have purchased warranties. Definitely a place I would never do business with again nor would I recommend any friends, family, or others to either.

Service department is very RECIST PEOPLE I drop truck for service called 3 time in 10 days no right answer I had to stop personally to check status on truck then they brought inn for service got done in two days it s not first time this issue is always with service department finally I got my truck back thanks to Traci Perrigo for her help never buy here this please very bad service check your invoice they try to charge me for my service when I have purchased maintenance insurance good luck if you buying here .

Terrible dealership. I purchased a brand new vehicle a few months ago that immediately(within the first hour of ownership) started having major issues. I called before the close of business that day and was instructed to bring it back in the morning. Service dept gave me the run around saying that it was fine. It was not. After finally(well over a month and multiple visits)getting them to admit that it had problems, I then had to wait weeks for an appointment. My vehicle has now been at the dealership for over a week, FOR A SCHEDULED APPOINTMENT, and has not only not been worked on(thanks to the MyChevy app for tattling on the dealership), nobody has even contacted me regarding its status at any point in time. Stay far away from DePaula!!! Update: we re now at 10 days(for this specific instance) with zero contact, even with leaving a message. Keep dropping that ball. Update #2: There isn t an update. I had to walk into the dealership to find out anything. Despite having the vehicle 11 days at that point, I was treated as if I d dropped it off the day before. As of right now, the vehicle hasn t even been started in over six days .AGAIN.

As usual my experience was helpful and rewarding. Khan was friendly and informative and did the best for me.

Shane Averill my salesman was awesome. Helpful with all parts of purchase of my NEW 2024 Chevrolet Equinox. This is not the first time I have purchased from De Paula and after experience in obtaining my new vehicle would return again.

Great place if you wear your money on the outside. Called and told yeah come in and drive it. Walked in to drive a sports car and promptly told I need to fill it a credit app, I m paying cash. Not sure if it s illegal, but is uncouth. Is my only day off. And riding around with 45k in cash looking to buy a fun car to track. I didn t expect the outright discrimination, but here we are. I know where not to shop.

I shopped on line,when I looked online I was excited to see the key features the vehicle had I wes looking at, when I got there I was told if its not on the window sticker you dont get it and the website was at fault. Why bother shopping online if its not true.

Everyone was very professional

Deynnoer and Mohawk said they couldnt understand the deal DePaula gave me on my 24 trailblazer. Ask for Will. He was a straight shooter. He is really good to work with. I hate spending money but feel like I did really good value with depaula.

Bill did a great job finding a truck equipped the way I needed it and in the color I wanted. Unlike the other big dealer up the road who brags but doesnt deliver. Even with a couple of delivery bumps everything went fine. Worth a little more money to receive acceptable customer service.Thanks

Brought my corvette in and the car was serviced promptly. Staff - Kylie and Traci - were very helpful. Received a video update from the technician and work was completed in a timely manner. Very satisfied.

I had the privilege of purchasing a new 2024 Chevrolet Corvette from DePaula Chevrolet of Albany on Saturday. Their inventory was awesome! I worked with salesperson George DeJesus, manager Younas Dawood, and finance director Jay Noor. They all were great! My trade in, new purchase, and delivery went super smooth! They kept me informed, answered all of my questions, and returned my calls quickly. George was very knowledgeable about my new Corvette. No pressure to purchase or add on extras. I was amazed how all departments at this dealership worked seamlessly together flawlessly and pleasantly. I felt very comfortable dealing with this dealership and that I could trust them. This dealership truly appreciates your business and works hard at gaining your trust and respect, and it shows! My buying experience at DePaula Chevrolet was great and would highly recommend doing business with them. Thanks for making car buying great again!!!

Exceeded expectations. Did a great job with repairs! Nice team. Will be back.

Very courteous and professional. Work was performed in a timely manner.

Added on $8,000 in add ons that I later learned should have been standard. Getting a service appointment is absolutely ridiculous and the people who answer the phone are often clueless & unhelpful. Ask for a manager and you never get a call back. DO NOT RECOMMEND

We showed up at our appointment and were told there was no appointment scheduled. Come to find out that an outside company schedules the appointments. We were a little unhappy at that point. However, we spoke to Jim and he literally took us right in. He test drove the truck with me, and the technician (Matt) came along as well. The truck was making a strange noise. They worked at it for about 2 hours to figure it out. They even sent me a video and pointed out everything that needed attention. It was a great experience and I highly recommend them!

Everything handled very efficiently and professionally. Work was done in no time.

Staff very friendly and explained what to expect and how long.

Rich and Team are OUTSTANDING

Everyone there was awesome especially our salesman Bob Leonard

Took my car there just 3 weeks after having it, they did all the work with the warranty company to get everything fixed and covered. I really appreciate all that Rich did.

Had an excellent experience with the dealership thanks to my salesman, Tyler OBrien. Tyler got me a great trade in value and also made sure my customer loyalty ( I have bought a number of cars from the dealership over the years) was recognized. I couldnt be more satisfied with the attention and service he provided.

Absolutely no return calls to rectify a duplicate title I was charged for. Spent 43k and you rip me off for $56??...Lesson learned. 1st and last time doing any business with your company.

Everyone was nice and the facilities are great.

Very nice dealing with all the staff. It was exactly what I needed. Very prompt and was executed professionally!

I just wanna say Dan Thomas was A pleasure he went Above and Beyond to make sure I left with a Smile on my face especially for my birthday he made the whole process Stress Free And Easy down to Communication , thank you again Dan and to the Team thank you for an amazing Birthday I Went from a 2015 to a 2024 !

Got what I wanted and walked me through every step very professionally

The service team was excellent but it was very frustrating that GM tried to charge me over $11 for a part that was $3.49 across the street at Autozone. The proposed repair cost was over $300 that was ultimately done for less than $100. The team was very responsive to my concerns and worked hard to make sure there was a positive outcome.

The sales man was respectful , he didnt try to sell me anything I didnt want. He was personable ,down to earth & very patient with me. He made sure all my questions were answered.

Everyone is amazing and accommodating

Marc was amazing to deal with.

Very eager to address my concerns! Total professional

Staff extremely friendly, service was fast and efficient All around very pleasant experience

Everyone was kind considerate professional Thank you

Im not happy, bought a 2020 used nissan rogue last year. Brought it back, cause the hatch wont open, it was there 5 days. Apparently, our battery is draining, first thing to go, when battery is bad. So, replace battery, 3 days later, hatch wont open again. Nothing we can do, bring it to nissan, are you kidding me. So, I get a $500 bill. Local mechanic, says wires are pinched in harness, I guess I have to shell out more money for warranty that means nothing at a different dealership. If your gonna sell different cars other than chevy, well you should help me. I bought the car from you!!!

It was a great experience. George was awesome we had a budget and a list we wanted our vehicle to have like sunroof heated steering wheel ect you get the point. Well George got the assignment and he delivered. Could not be happier. Thanks to Jason Rocque Manger of parts for telling us to call George. Best thing I did for myself in a while.

I have always found the customer service and service to be excellent at this location, DePaula Chevrolet.

Antonio was awesome and patient and they did a great job getting me in and out quickly!

Bob did a great job. Very happy with the vehicle, the purchasing process, and the follow-up work. Highly recommended!

Jim was great and my vechile was worked on timely and he kept me very informed on my vehicle

Dealership is very friendly

The sales rep I dealt with was pleasant and helpful. He made the time I spent enjoyable.

Was at your dealership for a little over 2 hours. Why did I need to wait around 15 minutes to pay my bill after the work was completed? The service writer was with another customer. Your system is wrong, when the work is completed I should be able to pay and be on my way. I have had other issues and will not be back.

Truck was there for almost two hours suppose to have oil changed and tires rotated never rotated tires showed service was done

They had me in and out very quickly and they did a great job