Family Danz Heating and Cooling in Albany

Wyatt came by to do my annual maintenance on air conditioner. He was on time, responsive, courteous, professional. He answered all my questions and offered advice on preventive care and maintenance. Was very happy with my service with Wyatt and Family Danz as well. Sue Positive Responsiveness, Punctuality, Quality, Professionalism, Value

First time I used this firm. I had not needed service in several years. My daughter has been very happy with them for several years. We had no heat. They got here within a few hours, quickly identified the problem and had the part on the truck. We were up and running before dinner! Great first experience!

Did a very clean job. Arrived when they said they would. Great service

Monty was friendly and very knowledgeable& thorough. You can send him next year.

You were fantastic. Thank you...!!!

While the project was in a difficult location for Avery and Ryan they kept their positive attitudes . Averys attention to detail is second to none when it comes to repiping the new boiler. Not only was it neat and clean he spent time teaching Ryan the ins/outs of piping. Avery is a asset to Family Danz that deserves a lot of credit for taking Ryan under his wing. As for Ryan, in him lies the future because its rare to have an young apprentice that doesnt bring a chip on his shoulder thinking he knows everything. He actually cares about the quality of the work he does. Thats not easy to find someone like him who has a bright future . Do yourself a favor and hang on to these two workers Family Danz .I have had nothing but a positive experience with Family Danz and would recommend them.

Excellent customer service!

Patrick was a polite young man. However, Family Danz policy is to provide you with no physical receipt of payment. I was informed Its either sent to you by email or they send you one by mail. Lets see if I get one. If you dont have an email address or your printer doesnt work youre out of luck. Therefore you have nothing in writing that says they were there and nothing in writing as to the issues. He left with payment in hand, but left me no proof of payment, except the the check I paid him with. If I had given him cash it would have been my word against theirs that I paid. Very suspicious practices in my opinion. I would not recommend them for an honest answer. As I was told in order to obtain an honest answer as to why my boiler is burning so much oil I had to have a sales person come back to give it to me, as there was more testing to do. They couldnt figure out the problem otherwise. Like measuring the size of the radiators to the square footage of your home compared to the BTU output of your boiler. No, I dont recommend. Dont waste your money. Find someone else.

I just had a clean and tune done from Family Danz. Ive now have used them several times from tune ups to repairs and the service is always the same. They show up when they say they will, thier service techs have obviously been trained well and actually know what thier doing. They have always acted professionally and dont try to upsell you on parts you dont need. All of this combined with fair prices makes them my go to for my oil system.

Very professional and very pleasant, Adam and Connor are an asset to your company

Wyatt was extremely helpful and professional

Patrick was very professional. He explained things in great deal. Cleaned up after the work was complete. It was a good experience.

Unfortunately, I had to revise my review based on a estimate I receieved. The estimator refused to break down labor and materials. Based on my pricing of materials it was clear that the estimate was non transparent as it did not provide the exact work being performed and clearly hid the exorbinate profits that would be extracted. I had conversations with other people and every one of them had similar work done for sifnificantly lower. Family Danz need to realize that the COVID scare is over! I guess it is not against the law to charge $9000 in labor for one days work( per estimator) but I have a responsabilty to feed myself and not suffer at the hand of people eating Filet Mignon. DO YOURSELF A FAVOR AND ASK YOUR HVAC PEOPLE TO BREAK DOWN THE COST IN THEIR ESTIMATES!!!! IF THEY WONT THAN GO ELSWERE! WE NEED TO GET BACK TO HAVING THESE CoMPANIES BREAKDOWN the COSTS.

Remarkable planning, service, installation and communication. Two prominent heating companies gave up on the possibility of installing a whole house humidifier in our townhouse due to the tight space. From Ed to Josh to Avery and Ryan very step was carefully planned and installed. We never heard a no but their attention and finding the solution for us was in contrast to the responses we received from others in the past. Thank you Family Danz!

John was great to work with on the Sales Team. Logan, Cole and Brian were very polite, quick and efficient on the AC install. Highly recommend Family Danz and their skilled team.

Fred was incredibly personable and professional. He was able to walk me through every step of his analysis of my hearing issue. He was able to fix the issue. I had such a positive experience that I signed up for annual maintenance with Family Danz immediately. I would highly recommend Fred and Family Danz. Thank you.

Just had my furnace tune up completed by Andre. He was polite, professional, and knowledgeable!

Furnace went Thur night and I reached out to Family Danz Friday morning. I knew there was no way they could get to me that weekend but they installed a new furnace on Monday!! I m back in the heated house biz! lol. Thanks to all the people at Family Danz. Professional, courteous and thoughtful (offered me space heaters for the weekend). HIGHLY RECOMMEND!

I probably cant do justice to describe how extremely positive my experience was with their Senior Service Technician, Ben. (I am guessing he is a senior tech based on this experience. If he isnt, he should be.) He was outstanding in every aspect, from his superior knowledge and expertise to his friendliness, honesty, and helpful advice. This tech represents everything you would want in a highly skilled professional for ensuring the most essential equipment you have in your home is reliable and working properly. Based on this interaction I will be switching my HVAC service to Family Danz.

While away on vacation, we were alerted that we had no heat. We made a call to family danz late on a Friday afternoon and they were able to dispatch Andre, who met a friend at our home. He quickly found the problem, made the necessary repair and got the heat back on in a very cold house. We have had family danz as our heating and cooling contractor since 1994,, and have never been disappointed with their top notch service.

I was concerned about these old fashioned grate s covering 2 radiators. I was assured by rep that heat was radiating properly which calmed any doubt that I wasn t get optimal heat. Rep was professional and reassuring

Great service and super friendly. We did preventative maintenance and found out the furnace REALLY needed it

Top notch service from Family Danz. Complete peace of mind that I will receive oil deliveries when I need them. Their maintenance services are thorough and professional. They always answer the phones promptly and are extremely courteous. Been with Family Danz for years and have never had a reason to look elsewhere.

Determined issue and replaced part

Ed Brown was very good. He explained the process and products. Hie demeanor was friendly and professional.

I received same day service (no heat), Technician calls when on the way and provides an ETA. Dave was very courteous. Discussed the issue with me. Ran out to get the part needed and replaced it. All done promptly. Very willing to answer my questions. I would highly recommend!

I have used Family Danz for years. Always the workers are professional, work quickly and clean up after themselves. Will continue to use them. Everyone from the office staff, to the technicians and even the owner, who helped my parents, are fantastic.

Don was outstanding and very patient with all of my Husbands questions. Issue: pilot light kept going out. Solution: Replaced a thermocouple Issue resolved 1.5 hours from the time I called to schedule service.

I am never disappointed with the attention and service I get from Family Danz. They have been my service provider for both heating and cooling for several years. (Up until a few years ago they also provided plumbing services which they no longer offer.). All of the service techs are friendly, respectful, courteous and professional. Fred V. has serviced my furnace on many occasions and I can always count on him to do a thorough job as well as entertain me with all his stories ! And I m guessing Tyler is fairly new but he definitely knows what he s doing and has a great teacher in Fred. I m a very satisfied customer.

On time, quick and friendly service person left area clean and neat.

Ed was most helpful and explained everything fully.

Profesional,reliable service.

Prompt arrival He fixed the problem in a half hour or less BUT today my tenants say: Hi Edith, checked on the furnace last night around 2 am and the reset button had popped. We reset it, its been running since but you should let Family Danz know that it did it again.

Punctual Professional Courteous

Very polite and courteous. Very sweet man. Very professional.

The technician that worked at my house was professional informative and very knowledgeable. He also had very good advice to me in dealing with my problem.

Patrick did a great job of diagnosing our furnaces problem and repairing it. He took the time to patiently answer any questions that I had.

A real proof the repair work... Great job finding the problem

Response time 13hr. I know its busy season but thought a no heat call may have sooner Response. Diagnosis and repair was quick. Chris is friendly and as good camunication with what needs to be done. Furnace running as it should. Overall happy with work.

On time and professionally conducted. Family Danz is my heating and air-conditioning contractors. Always the best.

Great to deal with, very reasonable on price and a great team installed a new boiler and hot water heater and re-plumbed the entire system. Awesome work, thank you

Very professional, service attendant answered all questions, and was able to assess and repair the issue quickly. I would definitely recommend using Family Danz to others.

Service man was very professional, intelligent and friendly. I would highly recommend his skills to anyone in need of such. I would also recommend a raise in salary, to reflect his exemplary service abilities. Thank you.

I just want to give a huge shoutout to family danz for replacing my neighbors furnace or water heater and leaving glass shards, shitty toilet paper and a couple piles of rusted metal for me to pick up. I usually hate bashing any company but I was the lucky guy they left the mess for! Thanks again!

Don was very professional and did a great job on maintenance my furnace. He answered all of my questions as well. Highly recommend.

They gave me a window, showed up on time and ready to work. Zack was polite, professional, and helpful and now the furnace is notably quieter. Thank you!

From the salesman John to the experienced installer Ron and his partner Alex all of them were great. They were all professional, friendly and very knowledgeable.

Technician was friendly, professional, answered any and all questions. He took his time and tried more than one option to insure our furnace was fixed and fixed/adjusted correctly.

They came out quickly and fixed the problem.

Don came out in freezing rain and accomplished isolating a zone to get me heat and hot water. Thank you, Bill Rocas

Family Danz was organized, efficient, knowledgeable & kind! We had no heat & they got the part needed fast, in order to get our furnace back up & running. I trust them & will definitely use them in the future!

Andres was the tech. He was on time and professional. I recommend family Danz to everyone.

Wyatt was very professional, knowledgable and took the time to educate me on what was found and next steps. His work approach gave me a sense of confidence and trust, and was very much appreciated. I was extremely satisfied with the service call. Thank you.

Joshua Case was the tech, excellent!! Although Im having ongoing issues with leaking refrigerant since installation in 2022, you have been helpful in replenishing the leaked fluid. Im certainly looking forward to a permanent solution to this issue. Thank you in advance, hoping this spring it will be fixed for good or replaced.

Family Danz responded promptly to our heating system issue, Taylor diagnosed the issue quickly, then fixed it. Problem solved. I have been a customer for over 25 years and they have always been great. Highly recommended.

Patrick called me to let me know he was on his way, he was on time, and explained in detail about my old boiler. He was wonderful!

Patrick called to let me know he was on his way. Very respectful of me and my home Very efficient and he pleasant

Hilton was very knowledgeable, personal and explained every detail. He is an asset to Family Danz.

Great experience with everyone involved. Thank you.

They are reliable when they say they are going to show up they will call you before they show up if you want them to. They prices have always been competitive with their service and they have been willing to work with me in my choices

Very friendly and professional!

Knowledgeable, courteous, and friendly. Definitely recommend.

The guys did a great job, and kept us informed throughout. The did exactly what they promised.

Great service! I have a tricky old system and Family Danz service team was professional, smart, and tidy.

Me and my sister called Family Danz 3 times and nobody never showed up so had to go elsewhere

Jonah came on time and was very friendly and knowledgeable. He spent time describing what we could expect and answered all of our questions. We look forward to learning more about this project.

Excellent service!!

When Don was here late Monday afternoon, my part was ordered. Leanna called Tuesday and said the part was in. She worked around my schedule and was able to get it set up for Thursday morning. Really appreciated that. Don came and got the new part installed. Made sure everythng was working properly and there was no more vibrating noise. Greatly appreciated him answering all my questions. Don is very pleasant and polite. Excellent service from everyone!

Great customer service and professional service by Patrick T. who came out to service my units.

Excellent, helpful and knowledge service staff.

Quick response time and kept us updated along the way. He was very knowledgeable and resolved the issue quickly and was able to get the heat back on the same night!

Wyatt was great. Fast & knowledgeable and he thought enough to get me signed up for the service plan.

Easy appointment and great service. Honest about life of our appliance. Love when she is our tech.

Friendly tech detailed results of visit!

Jonah was very diligent and helpful. Listened more to what I wanted and needed than other companies and took the time to get all the information he needed to give an accurate estimate.

Family Danz installed my upgraded heat and AC during the Pandemic. Since then, my home has been more comfortable than ever and the technicians that conduct my annual maintenance are knowledgeable, courteous and ver professional. I highly recommend this firm.

Every technician has been personable, clear, clean and done a good job.

Family Danz responded to our call same day. Taylor gave us a call to let us know she was headed our way, and she had our heat back up and running promptly and efficiently. We appreciate you very much!

Routine annual maintenance. Arrived on time, explained what he was doing, tidied up and all was well. See you next year.

Super nice respectful young man

Hilton listened to what I wanted..then told me what I needed.my options.discounts.warranties.Price payment n install tomorrow...EXCELLENT SERVICES SO FAR

We had a great team installing our furnace. They were extremely knowledgeable, courteous and considerate. They cleaned up after themselves and did a great job! We would highly recommend them. They sold us a quality product with a great installation. Avery, Ryan, and Grady are the best!

The technician arrived in a very reasonable amount of time. He diagnosed thr issue with the birner advised the necessay repair, and was able to complete it in a short amount of time.

Patrick Tanner was courteous, communicative, and professional

Just had my first annual tune-up on my one year old new furnace/AC and my tech did a great job. He performed the expected services bit when he serviced my tankless heater, he detected a leak. Instead of busy letting me know, he called the manufacturer, checked and found that I was still under warranty and is making arrangements for replacement parts or a new water heater. I am very appreciative and impressed. Thats why I have been with Family Danz for over 25 years. Let me also say that the new HVAC system is performing great and I expect many years of heat and A/C from this energy efficient unit. Thanks, Family Danz! A real testimonial from a real client!

Very informative and helpful explaining the operatives. Very helpful for us to make a decision. Great service

Very courteous and understanding. John answered my concerns & gave me time to decide. Most probably going with their deal.

Very through and professional. Worked hard and fixed the problem.

They quoted me twice the price for a simple hot water heater replacement. I confirmed the job with the person when given the price and they almost seemed to try to justify the cost. I had someone else do it for less than half their quote, and the job was still done properly! Im leaving this negative review because they tried pulling the same thing on a family member for a furnace repair and hot water heater! Again, twice the price! Sorry, but you guys are not worth anywhere near $2,000 an hour in labor.

Answered all questions. Donald was polite. He also did everything he could to keep cost down. Thank you.

Fast service and easy scheduling. Price was reasonable and the job was done quickly

Knowledgeable, kind, technician; solved the furnace problem with ease. Thanks!

Family Danz has served my heating and air-conditioning needs over the last 20 years at both my residence and the church at which I pastor. Their service has always been consistently excellent in every way. some installations were very complicated and innovative and The results have always been excellent. I give them my highest recommendation. Jerry Lynn

Two service test came to install my air conditioner. They were both very professional and polite. I am so happy that I picked Family Danz

Ben B. was professional, efficient, pleasant and very informative. I would want Ben again for service and I will use Family Danz again. Thank you, Ben

First time using Family DanzHeating & Cooling. Taylar did a great job. She explained everything that was done and gave recommendations. I have a very old furnace but eventually will need to get a new one. Highly recommend Family Danz Heating & Cooling.

I contacted Family Danz through HomeAdvisor as one of five vendors from whom I requested quotes. However, Family Danz provided only one option, which turned out to be the most expensive among all the quotes I received. The other vendors offered cheaper options for a Lennox furnace and typically provided around three different options at varying prices. I find it puzzling that Family Danz presented so few choices. Overall, the quote options from them were underwhelming, and their sole quote was the highest of all the vendors I consulted.

Your service man was excellent. He was on time and courteous. He was able to program the dehumidifier which had be missed in the last three service call. Thank you for the good service.

Hilton was the rep who came to our property to give us an estimate on heating and cooling for my She Shed. He arrived on time for the appointment. He evaluated the space and asked me some questions. My husband was also there to answer any technical questions about the electrical supply, access, building, etc. Hilton addressed technical questions to him but included me in each query. How refreshing! He is a bright, personable young gentleman who will go far in any company he represents.

Excellent experience!!!!!! Collin & Ryan were fantastic -they worked well together-efficient keep their work clean..bottom line we couldn t have had a better experience -thanks Family Danz!!!!!!!

To be honest, it was a waste of $140. There should be a tech available to accept a phone call to explain the codes on the control unit. Theres no trouble found. I wasted time and money. Your people did a very good job of explaining, but Im not happy.

We had Logan and Cole do an install at our house today to add heat to our new basement area in our house. They were so pleasant, professional and knowledgeable. Looking forward to using Family Danz in the future, you now have a lifelong customer!

I would highly recommend this company. Family Danz is a business that truly stands behind the products that they sell. They were always extremely professional and courteous with me, and very responsive with my questions and concerns. The customer service has been outstanding. This company has been a pleasure to work with and I would absolutely go back to them for future purchases.

Prompt service, thorough and personable. Am very pleased with this company

Wyatt was prompt and courteous, He wasted no time and was in/out in abpunt 40 minutes.

Taylor, and Tyler showed up on time, after informing us of a slight delay. They went right to work, and were very professional. Upon completion they informed us after the annual furnace review of their findings, and our options as to conditions. They were very user friendly. A good experience with Family Danz, our main provider.

We had a new furnace, heat pump and condenser installed by Family Danz. Logan along with Cole and Jake did a terrific job replacing much of the old ductwork including some in a narrow crawlspace. It was the coldest week of the winter and they executed the project thoughtfully so we had heat in the house the whole time. They worked efficiently and kept us informed every step of the way. Our new system is working great thanks to our A-Team.

The technician came very early after my call. She was neat and very respectful. She fixed the problem very fast after checking the issue. I am always happy calling this company.

Today I had Family Danz service my heating system for the first time. Fred arrived at 8AM as scheduled. A very nice gentleman that loves what he does and it shows up in his work. He was confident with his many years of experience. He answered all my questiions and helped me with my google nest questions. Thank you Fred. See you again in the spring, when my AC needs servicing.

On time, friendly and thorough in explaining service.

We recently moved into a new home and wanted to make sure our HVAC was in good shape and the ducts were clean since we didn t know the last time it had been done. Ed came out and took a look, gave us an estimate, and gave us his recommendation based on what he saw. Taking his feedback into account we scheduled the work. Everything was very easy and Steffan was super efficient. Once he finished up he walked me through all the maintenance steps/filter replacement so we know what to do to keep things in good shape. I appreciated that they helped us get setup and gave us options. We enjoyed working with them!

Taylar did an amazing job. She is the perfect mentor for Travis. Together they were very efficient and completed all inspections in a timely manner.

I have recently had a great experience with family Danz! Wyatt was very professional and informative. I highly recommend

Wyatt C was professional, polite, explained what he was doing as well as why, and answered any questions I had. Excellent service!

We purchased a new gas boiler from Family Danz several years ago and have used them to service the boiler since the installation. On an early morning in mid December we heard a loud bang and the boiler was releasing water from its release pipe. We called Family Danz immediately and one of their technicians arrived from Ballston Spa very quickly. He was able to stop the running water and quickly determined that the problem was a valve clogged with sediment, he was able to find the proper part in his truck and install the part in a matter of minutes. He was a complete professional, and the boiler works great. He gave me a bill for $1157 for the visit, which lasted less than an hour and a half, which I paid with a credit card. Approximately, a month later the charge appeared on my account, in the meantime I researched the price of the valve he replaced and found that it was a $60 part available on line. We were charged $139 for the trip visit and $857 for the $60 valve installation which took about fifteen minutes. We have made numerous inquiries regarding these charges both via phone and email and have not received any explanation of these exorbitant charges. We fully expected to be charged extra for an emergency call on a weekend, but this charge is frankly ridiculous, as is the fact that no one has gotten back to us to explain their flat rate billing policy. Prepare for an expensive, arbitrary bill, just guessing our technician wasn t getting paid $500 an hour.

Very happy with the service provided by Wyatt C. He took the time running various diagnostic tests and was eventually able to identify the root cause. Wyatt was also very courteous. I really appreciated him wearing shoe covers to prevent tracking dirt in the house.

Kyle is very knowledgeable and always gives good service.

Great company to use! Our technician was very helpful, explained everything in detail and resolved our issue. I really appreciate their honesty and reliability, highly recommend this company!!

Great Service !!!

Kyle must be commended on the professional services he provided to me and my family. Kyle visited my home three times to look at, diagnose and fix my four year old Bryant 987 furnace. He went the extra mile to answer all my questions and took time to explain what he was doing throughout the whole process. I was lucky enough to have his contact and when I would text him about what the furnace was doing (even on a Saturday) he responded quickly and was extremely helpful in guiding me and telling me what to do. The technical support I received from Kyle and Family Danz was top notch. Thank you to the whole team.

We are always happy to see our service technician Chris Z. yearly for our furnace maintenance. He s keeping our furnace running well, does a good job and is very nice.

My husband & I have purchased our Gas Furnace, Central A/C, & Water Heater from Family Danz. We have been very satisfied with the performance on all. I recently had a question concerning my furnace & spoke to Dan Campell. Dan was very concerning & helpful in answering my question. We have Service Agreements & the Service Dept. personnel keeps our units in A+ condition & scheduling is made with courtesy & cooperation. Thanks to ALL!

Rob from Family Danz came to address a problem I was having with my furnace. He checked the furnace and was able to diagnose what the problem is. He was very knowledgeable and gave me suggestions about how we would proceed. I would recommend him and Im going to request him from now on when I need service.

Wonderful experience with tech and service that was provided. We had our first annual heating service yesterday since we moved into our home. He was prompt, patient, respectful and very receptive to my questions. Definitely a good decision going with family fans!

Monty is very professional and a pleasure to invite into the home. He did a great job and explains everything. Would definitely have him back. Give him a raise!

The tech was respectful, knowledgeable, through and spent the time needed to do the job correctly. Was a real pleasure to know him.

Great guys!!! Very knowledgeable and professional. Thanks to Jim McDonald for the recommendation. Sales rep Jim Raiti was the best to work with.

Your technician was polite, respectful of the property and very friendly.

I am elderly and have end stage renal failure. I woke up last Saturday to no heat. Even though it was 2 days before Christmas, Family Danz came right to my house. I needed a new furnace. They provided space heaters and completed the job very efficiently. They explained everything, accommodated my special needs and were fantastic to deal with. They accomplished everything they promised and more. I would highly recommend them to anyone.

Don was informative, professional and patient. He worked hard to figure out the issue and explained things well

Don was honest and efficient. It was a pleasure dealing with him.

Would recommend Wyatt and Family Danz! Very professional.

He knew what he was doing, he fixed our heater, and he didnt try to sell us stuff we didnt need, or fix it in a way that would guarantee a future visit. Seems reputable.

Quick response to my concerns and handled everything for me the same day they were scheduled. Would definitely recommend

Work was fast and as expected on the parts and repair follow through repair days later as predicted. This survey makes me suspect something is not quite correct however with passcodes and double redundancy checks. I almost didn t respond.

My old 19 year old furnace was in need of replacement and I knew that but I was trying to hold off until spring. I guess it was not to be. Family Danz has been servicing my furnace for the past three maybe four years and I when asked the service tech, Dave Toma about a replacement and if he thought my furnace would make it through the winter. He was honest and said he couldn t guarantee that, but it was very old and it was in need of being replaced. It was limping along until January 27 when it finally quit at 2 AM. I called Family Danz and they said they would send a technician as soon as possible. 15 minutes later Fred V. their technician called me and told me he would be there at about a half hour. During that time waiting the furnace fired up. Fred could not find an intermittent problem, but said it was a strong possibility that the control board was shot and he showed me the scorch marks on it. I asked him if he could get one and he said they would try and I also asked him to contact someone about a new furnace ASAP and he did. At 9 AM that morning Jonah, their salesman contacted me and told me he would be over within the hour. He looked at the old furnace and we discussed my options. He made suggestions but wasn t pushy in in any way. When I decided what I wanted he wrote up the estimate. I asked how long to get a new one in and he said 7 to 10 days but he said if my furnace quit, it would not restart to call him immediately and he would get my scheduled install pushed up if possible. Bonnie their scheduler called me the very next day to schedule the install of the new furnace. I explained the situation and asked her to please make it ASAP because no one knew how long this old one was going to last. She scheduled me for Friday the 31st. At 8:30 AM, Friday Adam and Collins showed up to install a new furnace. I showed him the old one and he explained to me what they were going to do and they went right to work. About an hour later, Adam was on the phone because apparently the new furnace had been damaged during shipping so he called to get a replacement. The replacement showed up within an hour, but in the meantime, they installed the new AC unit outside. These two guys worked nonstop! Even during the install Adam took time to explain things to me and what they were doing and why, and when it came time to fire up the new furnace at about 2 PM. He also explained the new furnace could tell a technician what the problem was with it should anything ever go wrong. The furnace fired right up and on flawlessly! While we were finishing up the paperwork upstairs, he explained everything about extending the warranty with Bryant and rebates from National Grid and many other things. They cleaned up quickly and were gone before 3 PM. Adam and Collins did an absolutely tremendous job and I could not be more pleased! I needed a reputable heating and cooling company to service my old furnace and take care of some other problems I had around the house and I chose Family Danz because I have seen them around the neighborhood. Boy, I am glad I did! Their entire operation is 100% first class! I tell everyone I know about Family Danz and I will be a customer of theirs forever. Thank you, Family Danz for the amazing work you do,the quality of people you have and the very reasonable prices.

Arrived on time and technician did a great job.

The young man was polite and appeared to do a good.

Dave came out and Arrived exactly when he said he would, went above and beyond to do the diagnostics required. After all was said and done, everything was working perfectly, and we would definitely recommend family Danz.

Very pleased. We had no heat and an array of not obvious boiler problems. Several visits were needed. Some replacement parts and boards, etc. Your staff was very professional, very persistent, worked through several possibilities under lighting on the solution. Very professional and persistent. Thanks.

Family Danz were awesome. They came within an hour of calling and fixed my mom s boiler immediately for a great price. Another company said it couldn t be fixed and tried to sell a new overpriced unit, but Danz immediately found a simple issue. Use them for an honest assessment and price!

Monty was professional, thorough, fixed the issue in a timely fashion.

every technician that i ve had the pleasure of dealing with have all been honest, professional, knowledgeable, prompt and beyond helpful. excellent customer service consistently! huge fan of family danz!

Very professional and courteous

Showed up on time. Professional.

Always treated well

Fred was very professional and informative about the issue with my furnace. He fixed the problem quickly and was friendly.

Did a thorough inspection and didn t try to sell us any additional items. Very knowledgeable of the boiler we have.

Great customer service. I called for an emergency visit but ended up cancelling and the technician was so helpful in telling me it was ok and how to set up a cleaning with the office. The office staff and technician who came to the house were professional and courteous.

Andre is very nice, polite and knowledgeable. He came when the boiler was down, detected the problem, ordered the part and was the one who did the repair

Hilton is a very friendly, helpful, knowledgeable representative. We are pleased to have had him come to our home and give us a quote.

I highly recommend Family Danz and specifically Collin G, Richard G and Ed. When my furnace failed recently, Ed came, assessed the situation and explained everything clearly. Colin and Richard arrived at the promised time and went right to work. They were both friendly, professional and, most importantly did a great job. Its so nice to be warm again. I will use Family Danz for all of my future HVAC needs!

I had a new furnace installed by Ron C and Chris B. They did an excellent job, arrived a few minutes before they were scheduled, very professional and friendly. They put down floor covering to protect my floor while bringing the new furnace in and taking the old one out. The install went great and they cleaned up everything when they were done. They answered all my questions and also explained how to use the furnace. Then they helped me with information to fill out my rebate. All and all I was extremely satisfied with their work! Great job!

Donald was friendly and professional. And answered all our questions!

Very thorough installing my new Bryant Furnace. Explained how they made adjustments to accommodate the new Furnace. Also walked me thru the setting of the new thermostat. Left area neat and clean.

Recently my husband and I needed to replace our boiler in our home. It is a large home and was going to be a big job. After receiving numerous estimates and doing extensive research on companies and products, we decided to contract Family Danz to do the replacement. From planning of the correct unit to installation, to removal of the old boiler and install of the new, my husband and I were very happy with the quality of work. We asked many questions to the boiler managers and always an answer was explained in terms we could understand. All workers were responsive and professional. Our basement was left very clean after the installation was complete. Much appreciation to Josh, Andrew, Avery, Kevin, Sean and Collin.

I would recommend this company, 25 year residential customer.

Great work; extremely responsive ; installers very professional and helpful. Sales rep very knowledgeable and responsive .

Heat went out in my home over Saturday night. We have a newborn, so I was calling all over in the early hours of the morning. Danz had a tech call me within 5 minutes of my initial call, and Fred came out within 30 minutes of our conversation. He did a great job and got our heat back on. They did a great job, charged reasonably for an emergency call (and I was not part of their customer base, didn t have a service contract or anything) and kept my family warm. Definitely recommend the company!

Thank you Taylor O for providing great customer service. And thank you Family Danz for the prompt response for our heating issues.

Don T. did a great job with the furnace and hw tankless maintenance. He was respectful, very professional, and handled all my questions/concerns with the humidifier and the pump.

Collin and Jake did a fantastic job. They were friendly and a pleasure to work with. Will recommend Family Danz to anyone who needs heating or cooling services.

Sean C and Jacob T installed a boiler with indirect water heater in my home. They were exceptional. They made sure to explain everything being done. They were both professional and personal. My home was left in the same neat and clean condition it started as. Looking forward to a long lasting relationship with Family Danz because of Sean and Jacob.

Pat and Dylan serviced my Aprilaire 800 series humidifier. They were personable, professional, and knowledgeable. They are a credit to the organization they represent.

Wyatt C. is an excellent HVAC technician for Family Danz. He is thorough, professional, knowledgeable, and customer-oriented. He did a great job providing the annual scheduled service for my residential heating system.

Ron and rich were professional as it gets. We enjoyed them and they did a great job installing our new furnace. Ron explained everything in detail and answered my questions. Thank you for a great professional job. Highly recommend this company.

Rob was very kind, courteous, and knowledgeable. He took his time to explain in detail all the questions I had in a way that I could understand. Thank you Rob for taking pride in your job.

He was great. He was very thorough and professional.

Prompt, competent, friendly and knowledgeable!!

André Q was prompt, calling me about 10 minutes before his arrival to let me know he was on his way. While here, he was polite and efficient.

Sweet unit! I m very happy with the upgraded Mitsubishi heating/cooling system. Steffan and Rich (Goose) got everything taken care of over the course of 2 days. They did a thorough job explaining and planning the installation process. Very polite, professional, and overall clean install.

Patrick Tanner was my technician for a boiler tuneup, he was punctual, knowledgable , courteous and did a great job.

Had heating oil tank replaced at my home and old one taken out I own a old farmhouse not great getting in and out of cellar the guys did a great job and iam very happy with job

Excellent service

The technician Michael that came to service my furnace was exceptional. He was professional, informative, patient and friendly. He did a great job cleaning my furnace. Thank you Michael and Family Danz.

Sean and Connor did a great job. The work above the furnace is sealed better than before. They left no mess. I plan on sticking with company.

Service Technician Monty did a great job getting my hot water to work. I had 2 others look at my Rinnai combi system and they couldnt figure it out. Monty was patient and thorough and got it to work. I would highly recommend him!!!

Patrick Tanner is a young man that works hard and he takes his time and does a great job. Thank you

Was having issues with our thermostat and wireless module. Initially called Cristifulli Bro since they installed the furnace. They found no issue but still charged us. Happened again where the module stopped working and wasnt communicating to the furnace. We then called Family Danz and they figured out the issue instantly. Its nice their techs are very well trained unlike the other company..

The techs are always friendly and honest, and they show up on time!!

Andre is the best tech at Family Danz and instantly solved the thermostat issue. A new thermostat was installed by a different tech one day ago and that tech failed to tell me the thermostat came pre-programmed to turn heat down to 61 degrees every day! I was unable to override that program, even though the previous tech told me I could. It s a complicated thermostat with all the I-phone and Bluetooth capabilities. I wanted a simple way to turn heat or a/c up or down manually. Andre made things easy and simple. Ask for him for all your service needs if he s available! I will for sure.

Professional and fast!

Theyre trying to make money & dont know what they are doing. Now It s been a month since Family Danz come over and said I need to replace my system which they call 15+ years old . In that case I had a different company which came over and actually fix the problem which is fully resolved. Also before you try to make your company look good maybe you shouldn t lie in the comment to this post. The tech guy only spend about 9-13 minutes (was in a rush) and they put 45 minutes on the invoice.

Don did a great job. Very nice and polite guy. I would recommend to any one.

Dave did a great job. He was very knowledgeable and relatable. Thanks Dave!

The Tec you sent was so good and very knowledgeable and friendly and did a really outstanding job- best we ever had

Sean and David came to install my furnace today. They were polite and knowledgeable and did a wonderful job restoring my heat!

I am most pleased with the service family Danz had provided me. They sent a very knowledgeable and professional technician Josh who was very thorough and honest. I appreciate the job family Danz provides our communities with ifor all they do.

Monty was my Technician. Extremely professional, pleasant and thorough. Very knowledgeable, caring , understanding, and addressing my concerns. I am very happy with his work. I should have called them first instead of wasting money, time, and the summer to get my problem fixed! I HIGHLY recommend Danz Heating and Cooling... And Monty!

Thank you so much for being so thorough. Very kind and helpful. Highly trained and professional. Thank you .Family Danz

Service was great!My technicians were Paul and Jason and they were very respectful while working, making sure the job was done right.They were also very tolerable when it came to my dogs.Amazing service.

Excellent service as always

Polite quick and economical. Patrick was great

Donald was very friendly and courteous.