Lia Hyundai Albany in Albany

I had an excellent experience purchasing my certified pre-owned 2023 Hyundai Santa Fe Plug-In Hybrid Limited from Lia Hyundai of Albany. After my 2014 Hyundai Sonata 2.0T Limited was destroyed in a traffic accident, I needed a reliable replacement. The Santa Fe was a former loaner vehicle at the dealership, and I feel I got an outstanding price for it. It s packed with safety features, and thanks to the free Tier 2 charger at my apartment, I can commute to work without spending a dime on fuel. In fact, over two months later I m still running on the original free tank of gas from the dealership! My salesman, Faiz Mandozai, was fantastic. He took the time to walk me through all the features of the vehicle, arranged test drives, and went the extra mile to ensure all the accessories from the original package were included. His dedication and advocacy made the buying process smooth and rewarding. If youre in the market for a great vehicle and a dealership that takes care of its customers, I highly recommend visiting Lia Hyundai of Albany!

Went to get work done on my Hyundai Santa Fe Sport and Service advisor Timothy Schafer was really great. He made everything go smoothly.

Scheduled a test drive, received confirmation via text and email, drove 45 miles on a work day to make the appointment and when I arrived was told that the car had already been sold. Not even the barest minimum of courtesy to inform me beforehand.

Professional and helpful service. Purchasing a pre-owned vehicle was never easier. Highly recommend and look forward to doing business with them in the future.

A huge thank you to Karen Kingsley for helping us buy a new Elantra Limited last week. The salesperson who was supposed to help us wasnt there, Karen stepped up and we were able to work a deal we were happy with.

I had a great experience leasing my new car. Shawn Vital was awesome! Thank you Shawn

I worked with the sales manager, Anthony what a professional what a wealth of knowledge he went above and beyond the call of duty to get this deal to work for me and I was a very difficult customer. I personally have been in Sales for over two decades, his excellence and knowledge was unparalleled to any experience. I have received at previous dealerships like Porsche, Mercedes-Benz, BMW, and GMC. Also the actual salesman Caitlin was fantastic to work with every aspect of the deal was taken care of it was stream less I got a better than average deal. I would recommend anybody to this organization and they have made a customer for life. Thank you guys. You are truly awesome!

I have had many poor dealings with Lia over the last decade. I will describe only my latest one. I had an issue with a broken exhaust pipe. I asked if this might be covered and was told maybe. So I foolishly took it in.... was told that will be $170 (plus tax) for a diagnostic. I responded Really? This would amount to putting it on a lift and telling me yeap its broken... and for that amount of money, I could take it across the street and get the whole thing fixed. I opted instead for a state inspection and that would include their free multi-point inspection. That worked... the car passed inspection and I got an $1100 estimate for an out of warranty repair. I left and took it up the road and got if fixed in an hour for $120 (almost 90% less than the repair estimate and $50 less than their diagnostic charge). I own 2 hyundais and Lia is the closest dealer to me, I end up going there for warranty and recall repairs. This ends up being multiple times per year. Every experience is just painful. Its to the point where I am going to drive out of the county to find a better dealer repair experience. I dont buy from them either for the same reasons.

Shawn Vital was my sales,man and he was ultra helpful in finding the right car , negotiating pricing and setting up pickup and delivery cant say enough great job would definitely recommend him to other people

My 2008 nissan didnt pass inspection and way too much too fix so I walked in and mike greeting me and made it so easy within 3 days I had a brand new car. Thank you Mike

My husband I purchased a vehicle at Lia Hyundai of Albany in July of 2024. Our Sales representative Faiz Mandozai is amazing. He and the rest of the team made the stressful task of buying a new car surprisingly pleasant and comfortable. We were in need of another vehicle and we didn t hesitate to reach out to Faiz again. As expected, we left with exactly what we were looking for and they exceeded our expectations on the deal we got on our trade in!

Claudio Montano was wonderful to work with. He was courteous and great follow up even taking my text on his day off.

Service dept is accomodating with comfortsble waiting area & near plsces to est ehile waiting. In & out..no prob!!

Nice

We bought a very good used Nissan Frontier from this store and were treated like royalty. It was one of the most pleasant car buying experiences weve ever had. Kudos to Mike Zanchelli for his help in buying this truck. THANKS!

Love my Hyundai, but HATE that Lia Hyundai NEVER picks up the phone (Sales or Service). Youd think they would be anxious to get new business, service, etc. DONT CALL THEM. Youre wasting your time. Call another Hyundai dealer. Just called Matthews in Schenectady. The phone rang twice, they connected me to the service department, I waited on hold about 5 seconds, someone picked up and solved my problem. Lia, please do better.

Nicholas Szakolczay was a good Sales/ Leasing Consultant. He was very helpful with my choices of looking for a good deal on my new car.

I had an appointment to test drive a used Hyundai Tucson. Caitlyn Bendick was the salesperson that I was directed to. She was very nice, and was very nicely dressed as well. As we sat down at her desk, she asked me if I needed something to drink. I thought that was nice. I havent been asked that before when shopping for vehicles. Caitlyn asked me about why I was there. I told her I was there to test drive a used Tucson that I had been looking at online. I said that I wasnt really looking to buy used, but didnt want to lease anymore. My current lease on a CRV was going to be done in April. The used Tucson that I was there for wasnt the color I really wanted, but I thought maybe the payment would be more manageable than buying new. I had told Caitlyn all this while I was waiting for my husband to get there. She asked me what color I wanted, what options I wanted, and about how much I was able to spend. She showed me what the going interest rates were for used and new cars, which some new models had better rates than others. She had me take a new hybrid Tucson out, as it was the blue color I wanted. It was nice, but I wasnt ready for a hybrid. She was able to locate a gas model with the same options, in a slightly different blue, at another dealership. I was impressed that Caitlyn didnt push me towards the hybrid, or to a gas model in a different color. They were able to get the car from the other dealership quicker than we had expected. Caitlyn sent me pics of the car, as well as of the window sticker, when they received it on their lot since I told them I would take it sight unseen. I happened to be in the Albany area unexpectedly that night. I texted Caitlyn to see if it was possible to look at my new car. She was more than happy to pull it out for me with a few moments notice. It was nice to see it in person, especially since the configuration of the interior was different from the hybrid. I liked it much better than the hybrid. I was excited to get my new car, but we had scheduled pick up a couple days later due to both our schedules. On delivery day, the sales manager was running a bit behind with other customers due to computer issues. Again, Caitlyn asked if I needed something to drink. While we were waiting for my turn with the manager, she switched plates and showed me the features on my new Tucson. We also filled out all the paperwork dealing with my CRV lease. Ending that lease early was a seamless process. It was a relief how easy Lia made it. When it was my turn with the sales manager, the process was pretty quick with no pressure to buy add ons. The payment wasnt quite what had been promised the other night. I pulled out the paper with the #s on it, and he was able to fix it right away without any hesitation. I definitely left Caitlyn Bendick, and Lia Hyundai, a happy customer. A couple days after delivery, Caitlyn texted me to see how I liked the car and see if I had any questions. She offered to answer any that may come up in the future. I had 3 different salespeople each of my 3 CRV leases, which was annoying. Caitlyn Bendick is very knowledgeable and pleasant to work with. She is a great asset to the business. I hope she has a long career at Lia Hyundai.

Out standing service department, friendly, efficient, knowledgeable.

Great experience trading in our vehicle for a new 2025 Tucson.

Zero stars spent $2400 to have all the same issues it went in with

Karen was wonderful and went above and beyond to make sure we had a great experience. If youre in the market for a new vehicle go see her!

I told the service advisor what I thought the problem was, as many people on YouTube posted about the same issue. Instead of investigating it, they went ahead and did a full $700 replacement of a different part that wasnt even causing rhe problem. As the issue persisted, they *then* looked at what I had suggested and determined I was right. Another $500 repair for that. The whole reason I agreed to the initial (and ultimately pointless) part replacement was because I had assumed they had investigated what I told them the issue was and ruled it out. But that wasnt the case. They simply didnt listen to me and were wrong. Update: I emailed the service manager who replied to this google review below and got no response.

Came in a few months ago because of the HMF lease deals on the Ioniq 6. Lia Hyundai brushed me off saying they can t offer those deals, and I would need to put thousands down to reach those monthly rates. Hard pass on Lia. You think you re too good to honor Hyundai s terms? That s bogus.

I came in twice to test drive a Hyundai Elantra Hybrid. The first time was a scheduled appointment on a Saturday. The sales person that I met with was aloof and was running around and doing other things while trying to get the car for me and talk to me about it. I felt like I was waiting around forever for him to help me. However, Im so glad I made the choice to come back for a second, unscheduled test drive! This time I met with Faiz Mandozai. He was so professional, attentive, and helpful! He was always making sure he answered any questions that I may have had. I decided to buy the car, and Faiz was patient in walking me through the process and communicative about scheduling appointments to come pay the down payment, sign papers, and get everything ready for the pickup. When it finally came time to pick the car up, he warned me they were busy, but he made sure to keep me constantly updated and he did everything he could to keep the process moving and prepare my car for me while I was sitting in the waiting area. Even after I pulled off the lot, the dealership was closing, but I ran back in to tell him that my car wasnt filled with gas. He was so apologetic and rode with me to the nearest gas station to fill my car up for me. He was a great salesperson to do business with! Anthony Blancha was the finance person that I dealt with. He did a great job at making that stressful and repetitive process of signing the finance papers quick and painless. Thank you both for helping me purchase my brand new Elantra Hybrid!

This was a stress free easy car shopping experience thanks to Claudio Montano. He was helpful answering all questions and very patient. I highly recommend him for a car purchase.

Always prompt and courteous. Will use time and time again.

Had a 815 oil change appointment. Car was brought back for the service at 920. Still waiting and it s almost 10. ** update 2 hours later for a simple oil change with an appointment on a Thursday morning and I m leaving. Would not recommend.

John and Tim are always friendly and helpful.

Karen Kingsley was my salesperson she was amazing. She was kind and honest. She went above and beyond to help me choose the right car for me.

Cassandra was nothing but amazing. she was very patient with me and explained everything from start to finished. Made sure I walked out with the car that night!!!

I went to Lia already somewhat defeated but they were amazing from the minute I walked in the door. They met my price and gave me more than I expected. I am very pleased with the dealership and their staff. I would refer anyone there!

Caitlyn was super helpful in helping me with a new lease! Super fast process!

Caitlin Bendick was a super salesperson. Went over the vehicle before I left. And called to make sure my travel home was good and that billing was set up.

Shawn was great, very helpful and friendly! Highly recommend

Cassie Storm has been the most kind, helpful, honest and experienced sales rep I have had ever had the privilege of working with for my new car. It was such a great experience working with her. We were looking for a car to finance but she showed us a great deal for leasing. And we went with it and couldnt be happier! Thank you so much Cassie!

Service was easy to work with, friendly, and rolled with the punches figuring out the service invoicing on a very new car. Truly appreciated the pleasant experience. You never know what youre getting at a service center buying from a new dealership. Very happy so far.

Updated - They just didnt want to allow us to test drive their cars withnan hour before closing. Toyota, Honda, and the MDX dealer had no issues making us feel at home and allowing us to test drive quickly and courteously. I guess Hyundai has so many customers that they dont really need the business... Manager taking One week to respond = us buying a new 2025 SUV from a different Dealer. If Sales Treatment is the brush off then I wonder howbthe service will be?

Very disappointed, we agreed on a price and that changed once the paper work came, nothing was explained, too much chit chat and, an extra 3000 was added for a warranty that we didnt ask for. I hope you feel ashamed!!!

I brought a brand new Elantra, and the experience was cool, comfortable, and straight forward. Mr. Faiz Mandozai was a valuable resource in the process, and made my transition from the South to Albany a professional and organized experience. Transportation was provided at times that I needed it. I was also given the opportunity to test drive, and I immediately fell in love with the car and the city.

I had a wonderful buying experience with getting my 2024 Hyundai Ioniq 5 from Karen Kingsley at Lia Hyundai. She was great, as was the whole buying process.

Had a wonderful experience with Lia Hyundai and my salesperson, Karen was the best! Very knowledgeable and took her time explaining the ins and outs of the Sante Fe. Followed up with me a few days after my purchase to make sure I was happy or had any questions. All and all a very positive and easy experience, would highly recommend this dealership and don t forget to ask for Karen!

Haris, Anthony and Paolo and the entire staff are so friendly and helpful.

My sales person, Cassandra Storm, made me feel very comfortable. She was both friendly and professional. She also did a great job explaining the options included with the vehicle. I highly recommend her!

Faiz Mandozai and the entire Lia Hyundai team were awesome last weekend. They made up for our wait when we entered by expediting all aspects of the lease. Love my new Hyundai Kona!!

I recently purchased a new Tucson Hybrid from Lia Hyundai. My sales person, Cassandra Storm was extremely helpful and went above and beyond my expectations to help me pick out just the right vehicle. I have even reached out to her several times since picking up my vehicle. She has responded back to me almost immediately and helped with all my requests. The manager Anthony was nice and helpful too. I will definitely purchase my next vehicle from Hyundai. Lia Hyundai rocks! Five stars!

My wife was looking to buy an Elantra 2025, but payments were more than she wanted to pay. They gave her a good buy on a 2024.

Worst car dealership I have ever dealt with

My wife and I were looking to turn in a lease vehicle and werent sure we were going to stay with Hyundai but after meeting with salesperson Cassandra Storm we decided to lease a new vehicle. Cassandra reviewed the 2 vehicle models we were interested in and helped us decide which would be the best for our needs and budget. Hyundai had/has great deals on now and the timing was perfect. We are very happy with our new vehicle and want to thank Cassandra for her excellent help!

They are very hard to nail down on the phone, but once you get your car in the shop, they are very knowledgeable and helpful, and they get the job done. Thanks!

Buyer Beware: I was about to drive about 3 hours away to see a Mazda6. The pictures do not show the horrible scratches and dent on the vehicle. Thank GOD I asked right before I drove to have them take pictures of the vehicle prior to me coming there. I can t believe they re selling it like that. I was a sales manager prior and would never let a vehicle leave like that ..

The last time I was here for service, I vowed never to come back. Since the dealership was redone, and a lot of new people were hired, things have drastically changed. Seeing the good reviews lately, I decided to try it again. I went there 2 days ago for a fuel pump recall service on my Honda Civic. Was very happy not to wait all day long for the repair to be made. Was less than 3 hours. Everyone I came in contact with was very professional and knowledgeable. Huge difference than last time I was there. I will definitely go back. The only thing I was disappointed in was that I didnt get a complimentary car wash. That is a nice touch for customers even though theres no charge for a recall service.

Justin Maxon did not apply pressure tactics and was responsive to my questions.

I called for an appointment lady was rude and hung up without informing me of any availability or answering any questions

Karen Kingsley did a great job. Very easy to work with.

I have never had such HORRIBLE customer Service in my life. I have been a LIA customer for 20 years. Bought/leased all my cars from LIA Toyota. I recently bought my daughter a used Hyundai (private sale) and it needed some work. Took it to LIA Hyundai. They said it needed a new engine, among other things. That experience was fine. I suspect that is because I was spending $5K+. Some time later, the car had a leak in the tire. On June 18, 2024, Brought it to LIA Hyundai, they say its a sensor and there is nothing wrong with her tire. Pay $200+ for a sensor. Two days later, her tire is flat. Call LIA, at least 5 times before I can even get someone to answer the phone, they tell me I cant bring the car in until 2 days later. I cant wait that long so I take it to Mavis Tire. There IS a leak in the tire stem. Mavis fixes it. During that time I also asked LIA to check why the airbag indicator was on. Again, a sensor. They have to order the part. It is now August 10, 2024. I have never heard back from a single person at LIA about the part for my daughters car. I have called them AT LEAST 10 times. Never once has anyone answered the Service Advisor extension. Every time I call, I hang up and press 1 for an appointment. I explain to the person that they ordered a part for my daughters car 7 WEEKS AGO and I havent heard anything and cannot get anyone to answer the phone. They take my name & number and say some one will call me back. As of today, nothing. Yes, I understand that I can just drive over there. Should I really have to do that? I dont even know if they ordered the part! I am in in the market for a new car myself. I considered switching from Toyota to Hyundai.. NO WAY with this customer service would I ever buy a car from LIA Hyundai.. Never **Update as of 10/02/2024** Still have heard nothing about the part for my daughters car that they ordered on 06/18/2024. Its been 4 months and nothing. Its impossible to contact anyone at the Service Department. I see the manager replied to my review. My name on file is Linney, however, why should it matter what my name is? Do you have to write a bad review to get service? Worst customer service ever..

The manager and Nick helped me feel at ease about leasing my new car. Matthew s Hyundai committed fraud when they completed my lease, so I was very nervous about leasing a new car. However, everything was transparent and upfront with Lia Hyundai and I will definitely go back to them.

Wayne Hopwood provided excellent service. He was attentive, patient, and very knowledgeable of what car would suit our needs for our newest driver in the family. If you plan to visit Lia Hyundai in Albany, ask for him. Best salesperson encountered in a long time!

I had a wonderful experience working with Claudio Montano and the staff at Lia Hyundai of Albany test driving and purchasing (leasing) my 2024 KONA! It was an overall fantastic experience! Claudio answered all my questions and was very easy to work with. He, as well as all the staff were respectful of my time, giving very detailed explaining of everything above and beyond what I could have asked for! If you are interested in a Hyundai vehicle, Lia Hyundai of Albany is the place to go! Centrally located in Albany, it is easy to get to, part of the reason I chose this for my car buying experience! Looking for a car, stop by today!

Cassandra Storm was a savior! She worked double time to get me out the door with my new vehicle on a very tight schedule.

Karen Kingsley at Lia Hyundai was terrific. Professional, knowledgeable, responsive, and when she didn t know something she found out for me. There s a lot of new technology on the Ionic 6 and she patiently went through all of it with me and when I had questions she worked me through it. She was patient and explained things, even though sometimes I was annoyingly persistent. After the sale, there were some questions and issues I needed to deal with, and she patiently help me with them. And the Ionic 6 is an awesome car!

Lia Hyundai is a very welcoming, clean and usually efficient dealership (except for end of month sales). Karen Kingsley was a pleasure to work with, as were the rest of the team.

Faiz Mandozai did a great job helping me with my purchase. The entire process went smoothly. I am very pleased with my purchase!

If I could give a no stars I would. The absolute worst customer care I have ever experienced. Need a service advisor to call you back? Good luck. A manager promises to get back to you? That s a joke. Every time I called to make an appointment I would be called back they never did. Garbage care. I called 5 times and promised to be called back. Never did. 0/10

Cassandra Storm Was a pleasure to deal with.

Claudio Montano sold me my 2024 Kona and I would buy from him again. He is personable, helpful, knowledgeable and conscientious. After the sale, he has stayed in touch to answer any questions and met with me to show me how to use new and unfamiliar features on the car. I highly recommend him.

I bought my Hyundai in 2019 from this dealer and have been bringing it for service since then. Ive been happy with the efficiency and communications from the service department. They always do a nice job and are clear about what needs to get done versus what is a suggestion. Easy to schedule with and reschedule, and the ability to have them call a Lyft to get home when dropping off is great.

Great experience at Lia Hyundai of Albany. I went in pretty well knowing the car I wanted, and my sales person, Claudio Montano went above and beyond to make sure it all worked out, I appreciate his work on this. Also, Paolo Albanese was easy to work with for the final paper work. If you are looking at a Hyundai, I would recommend Lia without hesitation.

Wait time was over 4 hours for 2 simple recalls, a regular oil change, and an inspection. They failed the inspection stating I needed $3000 worth of work to pass. Afterwards, I took my vehicle to two other mechanics, showed them the paperwork and both said only 2 things needed to be fixed for around $200. This dealership is extremely dishonest and I will never do business here again. A mechanic is supposed to be trustworthy, not greedy.

I purchased a new car over the weekend & Nicholas Szakolczay was amazing. He walked me through everything & knew what he was talking about. He was very patient, & was able to get me into a beautiful car the same day! Thank you again,all the staff were amazing & everyone was so nice. Love my purchase. Thank you Nicholas.

I worked with Wayne Hopwood. I got into a brand new 2024 Sonata Hybrid. He was a great pleasure to work with and will look forward to working with him again in the near future. Quick and easy process throughout my visit. AMAZING WORK

Lia Hyundai was definitely a great choice after continuously car searching. I experienced excellent service and I am very pleased with the professionalism and honesty. Wayne Hopwood and Shawn Vital made the whole experience easy and fast! i definitely recommend!

I had an excellent experience with this dealer. I took my car in to have the axle nuts tightened to stop a clicking noise I was hearing and it was quickly resolved. I also had my 60,000 mile service done at the same time and it went very smoothly. The shuttle service to and from my workplace was a nice bonus too. They also washed my car for me. Overall Id recommend going here for any service needs on your Hyundai. My service advisor was Daryl Cross, he was polite, very informative, and answered any questions I had. Update - May 2022: Service is still excellent here! Just had my brakes done and everything went smoothly. Laura Traudt was my advisor and made sure my car was taken care of and that all my issues were addressed. Update - July 2024: Service is still excellent here! Michael Carpenter was my advisor and made sure my car was taken care of and any service I needed was addressed. Hes always very attentive, polite, and helpful.

My experience with Lia of Hyundai was incredibly disappointing and filled with unnecessary setbacks. Since June 2023, my Tucsons AC has not been working. I have been trying to get it fixed all summer long. On three separate occasions, I had to leave my car at the dealership for several days, which was very inconvenient. The most frustrating aspect was the month-long delay in ordering a needed part for my car. The promised courtesy/rental car arrangement was never initiated, leaving me without alternative transportation. Attempting to communicate with the service manager, Seth Nicoli, is impossible. Despite numerous attempts, my husband and I were unable to reach him, and the dealerships staff refused to provide his direct contact details. They would not give me his direct phone extension. I was placed on hold or transferred. Whats even more perplexing is that despite the fact that it was my car being serviced, only my husbands inquiries seemed to be taken seriously. The ordeal surrounding my cars AC issue was equally exasperating. On my first visit, the mechanic looked at my car and then dismissed my concerns, stating that the AC was functioning properly. On the second attempt 2 weeks later, it wasnt until my husband (who isnt a mechanic and had to do his own research online) suggested a potential compressor issue that they investigated further and confirmed the problem. However, it took an entire month for the required compressor part to arrive at the dealership, and I had to proactively contact them to verify its arrival. Scheduling an appointment for the repair was yet another challenge. The earliest opening they offered was in mid-October, an unacceptable timeline given the circumstances. After multiple attempts and considerable hold times, I was finally able to secure a sooner appointment. My attempts to directly contact Seth for clarification and resolution were consistently met with frustration and no response. At this time, Seth has not returned any of my voicemails. Given the numerous shortcomings and lack of effective communication, I do NOT recommend Lia of Hyundai for any type of service (this was covered under warranty). In the future, I will certainly be seeking service from a more competent and customer-oriented dealership in the area. EDIT: Also, we asked one of the workers to lock our key in the car so we would be able to pick it up after hours/on our own time. The worker replied that they are no allowed to do that anymore because of the high theft/break-ins that have been occurring on their lot. So beware: take your car here at your own risk because if anything happens on their lot, I doubt theyll be willing to help. UPDATE 10/17/2023: I emailed the general manager who commented on my review, no response. It appears like that person only replied to the review to look like she/he cares about their customers. They have no contacted me in any way. No discussion or resolution has been reached. Do not take your car here. UPDATE 2024: I never heard back from anyone. We ended up trading in our Tucson for a Honda and couldn t be happier! Good riddance!!

Unprofessional and horrible service

Went out to test drive two preowned vehicles (with an appoinment) to discover that Lia Group does not clean their preowned cars before showing them. I saw two filthy vehicles that were full of dust, crumbs, and dog slobber on the windows. One car had many small dings, the other had one large dent on the side. Both were late models selling at close to or above 30k. Before the test drive for the second vehicle, I was handed over to a different salesperson who would not permit me to take a 5 minute trip on the highway, saying that he didnt have time and had to get back to meet his sales quota before the end of the business day. When I asked if I could see the first car one more time before I left he said he had already parked it in the lot across the street, implying it was too inconvenient to go get it. I knew he was lying because I went to look for it after I left and found it parked in their side lot a few rows away from the entrance. The whole experience was bizarre and sketch. I have seen a few cars on their site since then that have caught my eye but I refuse to go back.

I had a great experience while I was at dealership. Wayne took good care of me and the manager Paolo was great. I would recommend this dealership and the people who took good care of me to all. Nice neat and friendly service.

Nicholas Szakolczay made the car purchase flawless, quick and easy. No games, honored the deal listed on website.

Karen Kingsley listened to exactly what I was looking for and assisted my purchase within my price point without pressure. After my decision the delivery of the vehicle was not rushed. We were able to accommodate both our busy schedules to close on the vehicle appropriately.

Really big problem with trying to get through phone to set up service for my car once we got in lewis our mechanic was awesome he knew just what to do to fix my car thanks lewis keep up the great work hope the phone problems can get fixed

Grateful for the quick and kind service while traveling and receiving a check engine alert. Thank you!

I called to ask a bout my options for my lease that is ending soon. Saleswoman cut me off while I was speaking and sent me to finance. I was thinking of upgrading to a hybrid Tuscan but nevermind. Rude an impatient.

Claudio Montano was a pleasure to work with. He truly seemed to have my best interests in mind, and made sure I was happy with the deal that we made. Paolo, in the finance department, was also great to work with. I highly recommend Claudio and the team at Lia! My Ultimate Red Tucson is awesome! Thanks Claudio!

I would give 0 stars if I had the option. Would never recommend to my family or friends to come here to purchase a vehicle. The whole experiance was a nightmare. Took them 10 days to detail the car and when I got it, it still had stains all over the top of the car. They still haven t taken the car in to redo the detailing, I bought it a month ago. Financing day was a nightmare as they had pre filled out all my documents before actually speaking to me so everything had to be rewritten while I was there, took hours. When they brought the car out my driver mirror was super scraped up by an employee. They initially tried to tell me, oh no it was like that . Why would I purchase a new car with a banged up mirror? Then offered to fix it, which also still hasn t been done. For all the inconveniences they offered weather mats, which I have received. Now, as of late, my previous bank institution is calling stating they have no received payment from the dealership for my payoff. This Wednesday will mark 30 days of a late payment since it hasn t been paid off. I ve left voicemails for managers, finance. With no returned calls, although last Tuesday I was reassured via the sales person that the pay off was taken care of. So now in 2 days it will be reported that I haven t paid a car payment for a car which I do not have and nobody has taken care of. save yourself the trouble and go anywhere else.

I bought a certified Hyundai from them, and the experience has been awful. The first time, I took back with a problem. They would not even look at it and accused me of doing v something to it myself. I had to change a few parts already, and it is still not running right. I had to take it back to another Hyundai dealer, and thank God at least they are nice to deal with. I would stay away from them.

Bad unprofessional dealership. Called them to inquire about a vehicle, they kept insisting in coming in to showroom which I can t due to time constraints. So I politely asked to send some quotes for vehicle. First time, a woman stated she will transfer my call and sent me to a line no one was available. Second time guy hung up on me. And then they blacklisted my number. I tried calling test of the day and they didn t pickup my phone call because I requested quote over email. Stay away from predators like this dealership who will intimidate and rip you off when you go in person.

Clear explanation of my options. Quick response and great service. Shout out to Karen.

Very easy to work with. Nick and the team listened and didn t try to sell me something I didn t need. Everything was transparent and I felt comfortable working with them the entire time.

If I could give zero stars I would. Buy a car from Lia Hyundai? Sure! Great experience! Service a car at Lia Hyundai? Never again! I pulled in for my 8:45 appointment at 8:40. Service rep said he d have me out in an hour. Over 2 hours later I had to approach the guy saying my keys had been on his desk for over a half hour and he got frustrated with me! Yeah, awful customer service! Update... My sunroof broke on my Palisade (common problem apparently but no recall) sucked it up and went to Lia for a quote. First, I spoke to corporate whos been trying to reach Lia Hyundai for several days now without a return call. At least corporate is trying to work with me. Lia is trying to charge me almost $4200 (before tax) to fix the sunroof. $2800 for the part, the rest in labor. I found the part from the Hyundai OEM site for $1930! Book Labor is between $625 and $875. And Lia is quoting me almost $4200?!?! Disgraceful. Im having an autobody shop do the job for me for $2100...using a used sunroof. Lia also quoted my 4200 off a trade in. Went to 3 other dealers to see if they could beat it and every single one did by at least $1200. One guy said, he couldnt believe they were taking the retail fix price off the trade. Weve purchased 4 cars from Lia owned companies...never again(ha, Ive said that before). Im not sure what happened or its just Lia Hyundai, but theyve gone downhill.

Caitlyn Bendick was very professional and knowledgeable while helping me decide what vehicle to purchase. I very much appreciated her patience and customer service!

Faiz Mandozai was very helpful and found answers to my many questions. There was no pressure throughout the buying experience which I was happy about. 10/10 would recommend to shop at this dealership and make sure to ask for Faiz.

Had a fantastic experience buying a Kona at Lia Hyundai. Thank you to Cassie and to Paolo for making the experience easy and enjoyable!!

Shawn Vital was a rockstar! He assisted us throughout the whole process amazingly. I have gone to other dealerships and they were a 1/5 stars compared to Shawn! He was friendly, welcoming, kind, and knowledgeable. I couldn t have asked for a better sales rep. I am in love with my new car!

Cass Storm was our sales rep and did a excellent job, very informative on the vehicle helped us so much with learning where everything was in the car to just start out, excellent communication and customer service. It was a pleasure doing business with her and the company.

Had an inspection to be done as well as an oil change at Lia Hyundai. Was told more was needed that would take 2 to 3 hours. They paid an Uber to bring me home and pick me up once the car was ready. I have never had this happen before. Was very happy with the work done. People are very friendly. Recommend them to anyone needing a place to go.

I want to express my gratitude to the dealer Wayne Hopwood for excellent service and pleasant assistance. The car was sold in excellent condition, and he even left with a full tank of gas! Such professionalism and care for customers are very pleasing. I will definitely recommend this dealer to all my acquaintances. I also want to thank the manager, Anthony Blancha, for his exceptional assistance throughout the process. His professionalism and attention to detail were truly appreciated. It was a pleasure working with both Wayne Hopwood and Anthony Blancha. I highly recommend their services to anyone in search of a reliable dealership experience. Thank you!

Terrible experience in leasing. First they tried to bait and switch a special they were offering. I took a screen shot of their special and when I mentioned it to them the price was changed on their website. The sales manager was upset that I had provided the screen shot and agreed to the original deal. Everything was supposedly fine until it was time to pick up the car. They said that the credit check was never ran and when they ran it the day of pickup we did not qualify. But no courtesy call that there were any issues. STAY AWAY from this dealership.

Wait time is very long!!!!!

Nice!

Karen Kingsley, my salesperson at Lia Hyundai of Albany was outstanding to deal with as we worked through the process of leasing a new 2024 Ioniq 5 together. She WASNT overbearing or pushy, in fact she was just the opposite. Karen was patient, kind and understanding. It was a big jump to go from a hybrid vehicle to an all electric vehicle for the first time. She listened and answered all my questions. Karen explained everything thoroughly.

On my boyfriend s only day off of work, he drove to Albany with me (an hour from me) so we could look at cars. I was very serious and interested in a car. We walked the lot for probably 15 minutes before anyone even approached us. I sold cars & my boyfriend currently sells cars, & we were both quite shocked at how long it took for someone to approach us. But it was the last day of the month so maybe they were super busy. So finally we get approached by a gentleman. Very nice man, asked if we needed help. I said yes and quickly pointed out what car I was looking at. He asked me pretty direct questions right away that I didn t want to answer since I wanted to simply drive the car. But, we answered them & waited for the key. We probably waited 10 minutes outside before we decided to go inside to see what was taking so long. The same man saw us, smiled and kept walking. a few minutes later told us a different sales person would help us. (Not sure if he even would ve came out with the key if we didn t go in). so then we got re directed to a sales girl who also took awhile to get us the key. So after 2 sales people & 25 minutes of waiting we finally got to test drive it and loved it. They were super busy and I knew I couldn t buy the car til the next day so i figured i d call back the next day, even though I didn t get any contact info from anyone. they seemed extremely careless actually. So the next day , I called to make sure the car was still there. the woman answered & transferred me to someone who didn t answer the phone . I called back again & a different woman answered, transferred me to the sales manager who also didn t answer. So I called probably another 15 times waiting for someone to answer. No answer. Then my step mom right next to me called. & an answer on the first try? When a sales woman finally got ahold of me it was very short and sweet. It honestly seemed like they didn t even care to have business . If i didn t like the car so much I would ve never even called them . (I searched all around for the same car) I did however end up going to Steet Toyota & also Steet Mazda & they were SOO welcoming & helpful. As a sales agent myself I will actively let everyone know how absolutely awful and unwelcoming the service is at Lia . Proceed with caution for sure .

Excellent service

Knew exactly what I was speaking about. Had part number but service went to my vehicle and took the VIN Number to make sure the part was correct. Extremely knowledgeable, friendly,, immediate service. Highly recommend. Thank you

Car missing minor part, dealer providing part

Very pleasant, courteous and respectful

They are professionals.

I had another very good experience at Lia Hyundai. The staff are very attentive and knowledgeable and make sure youre happy with their work. Devon Brady, my service rep ,was great. All the reps are very good.

Just wanted to give a shout out to Jomar and Anthony for making the lease of my new Santa Cruz simple and fast. I just wanted to say the truck is awesome, I appreciate everything they did to assist.

Nice cars, nice sales staff, low pressure environment.

December 2021: I had a great experience here. Everyone who I worked with including Jimmy, and Franklin and the service dept for answering all my questions. Thank you. Update: today is 3/25/24, and I was in the dealership on 3/16/24. I m still waiting for a call back from the finance manager. I was curious about trading my Santa Fe in and I understand it may be a bad deal from the bank or too high of an interest rate but at least a phone call back would be nice. I m a return customer and I feel disrespected. I ve called them a few times already to inquire but no answer, Wednesday was the last time I attempted.

our experience wasn t good at all ended up leaving and going to Matthew s Hyundai. communication on Lia s end was horrible telling us 15-30 minutes then us sending an email around 2 hours later not hearing anything back until the next afternoon. giving us a financing payment of around 600$ on the phone then in person giving us nearly 900$ a month. didn t give us any time of day nor trying to find us anything. we wanted to look at the 2024 Hyundai Elantra SEL and to test drive it but before letting us test drive gave us financing options that was nearly 300$ a month more than we were told. in summary we left bummed and tried our luck at Matthew s Hyundai. At Matthew s we brought home that same night the 2024 Hyundai Elantra SEL not paying what Lia Hyundai told us, actually treated like a person and just an overall pleasure there compared to here. Matthew s actually tried compared to Lia as well. we won t be recommending Lia to anyone because the whole experience was horrible as if they did not want to deal with us at all unlike matthews who pulled every possible string to get us what we want without paying 900+ a month!

Hyudai Lia of Albany has great services! My agent Cassie Rancourt, always assists me despite with the busy schedule.

Hand to God. One of the best personal experiences of my life. After a 30+ yr old female decided to get drunk and total out my car. I was in the worst state of my life. Mentally and emotionally drained. For 2 weeks I went to many places and I experienced being rushed and pushed and not listened to, they all tried to take advantage as well. Selling cars wayyyy over KBB. I FINALLY FOUND lia Hyundai of Albany and with no intentions just looking.Karen was my sales advocate and I didnt tell her anything for about 20 mins. Then I finally did. She heard me and said be right back. She pulled up the perfect car for me. She worked so well with me. Beyond amazing at explaining everything. They go right by KBB not over priced. They help you so much. Ill definitely be always returning to them. I recommend them to everyone and anyone. Karen and Emily I LOVE THEM. Take my word for it. Thank God I found them.

Shawn Vital provided exceptional service during my recent leasing of a Tucson at Lia Hyundai. Shawn is always on the run, literally, taking care of all the things necessary to make a deal happen with the least amount of stress or hassle.

Claudio Montano was excellent! He was very personable and respectful and didn t try to rush our decision.

I m pleased with the salesperson whose name is Mr Wayne Hopwood @ Lia Hyundai, he was so respectful Generous and patient, I will always recommend him to anyone who needs help with buying a vehicle.

Wasnt there for me wifes car

Claudio Montano was truly a pleasure to work with. He was very knowledgeable, took his time to go over all options, listened to our concerns and what we were looking for.

Wayne Hopwood was great to work with! I am happy with my new car

We recently leased a Hyundai Kona Electric and Wayne Hopwood was our salesman. He took the time to show us everything we needed to know and offered us the best deal of 3 dealerships. Thank you Wayne!

Caitlin was the absolute best! So easy to work with and very friendly and knowledgeable!

Claudio Montano became my salesperson totally by happenstance. He was with me through the whole process and as a former teacher I would give him grades of A Plus Plus

Buying a new car can be stressful. Searching for hours, weeks and months doesnt lower the level of stress. What does lower the stress is walking into a car dealership, and having a competent person meet you at the door. That person was Cassandra Storm. Her approach from the onset was pure honesty. Throughout all our discussions, over several days, she was totally knowledgeable about all aspects of the electric vehicle we were interested in buying. Never did she state a fact that was untrue or vague. It was nice communicating with someone who was reading our facial expressions, and in some cases taking the time for further explanations. My wife and I could not be happier with the way Cassie made sure we were in full understanding of some of the sophisticated electric capabilities of the vehicle we were purchasing. After all our questions were answered, saying YES to purchasing was a totally stressless moment. Cassie Storm did everything right. After every feature of the vehicle was explained, we drove off feeling that this car buying experience was a joyous one. P.S. Yes, like all purchases, we required some follow up questions, Cassie has answered all my texts promptly.

Jomar was so helpful to me when I was looking for the exclusive ionic 5 Disney edition. He answered all my questions and continued to keep track of my delivery.

Cassie Storm was my sales lady she asked what I wanted and delivered.

We went to Lia Hyundai to purchase a Mazda CX-5 that happened to be on their lot. We were helped by Jo, who was just the most helpful and easygoing salesperson. He made the whole process really easy and painless (even though my husband and I had been dealing with a whole mess of insurance claims and accidents on both our house and car that I think made us appear really chaotic), and we never felt pressured or secretly sold anything. Emily in financing was also super-duper nice, and their mission to give people a different experience than what theyre used to at car dealerships was definitely met. I was dreading being guilted into a warranty I didnt really want, and I didnt get any of that. I definitely recommend them, and if looking for a salesperson, ask for Jo!

We want to commend Karen Kingsley and Anthony Blancha for there awesome effort in our recent purchase of our fourth Hyundai .Also all of your service staff always come thru. Lou and Linda Greppo

I bought a new Sonata in 2018 from Lia and it was great. I loved the car it treated me very well and had a blast driving it for almost 100,000 miles. Unfortunately I was rear ended recently and my Sonata was totaled. However, I would like to give my Sonata one last 10/10 review. Even though it was totaled, me and my two young boys were unharmed. After doing some research I decided to go back to Lia to test drive a Tucson Hybrid. It is absolutely the perfect car for my needs. Karen Kingsley was amazing to work with. She didn t pressure me when I first came in and told her I was only test driving and that I would come back when I had my list narrowed down. When I came back she had no problem letting my wife and I take it for a spin where we could drive and discuss. When it came down to purchasing, her and Anthony Blancha were hassle free. We told them what we were comfortable putting down, and what we were able to spend a month due to having two kids and daycare. They came through without the painful back and forth to get us the price. The purchase process was pain free and Karen did an amazing job with my Tucson delivery. They are easily the best Lia group to work with. I m a very proud and happy Lia Hyundai customer. My wife and I love our Sante Fe and Tucson. Thank you Karen for making a tough situation end positively.

Karen Kingsley was amazing from start to finish. She greeted us with a smile as soon as we walked in the door. She was able to answer any and all questions we had and most importantly she was not pushy in trying to make a sale. She let us control the pace of the appointment and worked hard to get us in the car we wanted. Simply amazing experience

Leased two vehicles this summer from Lia. Wayne & Anthony were fantastic both times! Made the process easy and enjoyable. Love both our Tucson & Santa Fe. Great cars, with a lot of features for the price.

Was there on the weekend. Bought a car excellent costumer service. The sales man was outstanding explained everything. If your shopping for a new or used car go to Lia Hyundai in Albany. Ask for Claudio.

Karen Kingsley was the Sales Consultant assigned to work with me and my daughter when we bought our vehicle from Lia Hyundai of Albany. We found her to be friendly and courteous but at the same time professional. She was helpful in every way, answering all the questions we needed answers to on the spot and even after a day later when we had some further questions. She obviously knows her product and is very proud of the Hyundai brand. We will be happy to deal with her at any time.

My experience at Lia Hyundai of Albany was absolutely fantastic! This is my 3rd vehicle purchased at a dealership and I must say, this was the most enjoyable experience I have ever had. Very clean, comfortable, and the staff is very hospitable. I would like to give a special shout-out to Karen Kingsley. She was the absolute best sales employee I ve ever dealt with. The process was quick, easy, comfortable, and extremely enjoyable. She was more than accommodating in every way possible and added so much excitement to the process at the same time! She made it a point to sit with me in the vehicle and give me an extensive tutorial of all the features and brushed me up on the knowledge I would need. If you are in the market for a new vehicle I highly suggest checking out this dealership and make sure you ask for Karen. You will not regret your decision. Thank you so much for all of your help getting me into the perfect car! This 2023 Hyundai Elantra N-Line is an amazing vehicle and I look forward to getting in my car every day. Safe, reliable, sporty, and luxurious. These vehicles have come a long way and I am 100% happy with my decision. Many thanks!

Unfortunately the service department is extremely understaffed and it takes over a month to get an initial appointment and then find out they might have to order a part. The Hyundai warranty is attractive but they do not back it up with service. Also they reached out to us telling us our car was do for service at 5000 miles, made an appointment and then told when we arrived that it should have been 7000 miles and if we did it then, we would have to pay for an additional service before 14000 miles to keep the warranty valid. Not a good experience and we would probably not use them again.

Karen at Lia Hyundai of Albany is overwhelmingly amazing. I m a 19 year old female first buyer and I was very frustrated with other dealers I had been going too until I was sent to Karen over at Lia. I couldn t have asked for a better experience for my first car! Thank you again:)

Always a pleasure bringing my car for service. Professional & polite. Technology and comfort at this location. Cant ask more from a dealer.

I went in to talk about maybe purchasing a new car after my lease end! Wayne Hopwood got me in the car of my dreams!! He was so friendly and not at all pushy to just make a sale! He listened to my wants and made it happen!! i highly recommend lia Hyundai and if you go there ask for Wayne!! He s amazing!!

The worst car buying experience I could ever imagine. Bought a car and then got completely ghosted for weeks and weeks because they lost my spare key. They told me they ordered me a key and then 2 weeks later told me it was in when it actually wasn t and what they actually wanted was for me to resign a contract. They then told me it would be another 2 weeks. Sure enough that time has gone by and still nothing. I texted the sale manager before I left that day because he told me he would be in touch with me personally so it got handled. Two and a half weeks later I text him again asking for an update and he never responded. Spend your money elsewhere, where they will actually treat you like a human and not just want your money!

I have a 2015 Hyundai Tucson with a class action lawsuit against Hyundai of America about the engine and they do not want to fix it I would never buy a vehicle from here or get it serviced because they hide everything and they will try to make you pay for everything especially in service I will never own another Hyundai car in my life they are the most piece of junk cars in the world they are worse than a ford pinto

Hyundai of America loves hiding all their problems until you get a class action suit against them. They have no consideration for you after you leave their showroom.

Claudio Montano at Lia Hyundai of Albany was such a pleasure to work with. He was friendly, efficient, patient and thorough. We are very happy with our experience with Claudio and Lia!

Was very impressed with the facility, staff, and incentives offered.

I was assisted by Wayne Hopwood he is an extremely personable and professional guy and was there for me every step of the way. I m 23 and was buying my first car so insurance was expected to be a bit higher than normal but Wayne, my fiancé and I came to the conclusion that it would just be better to put me on my fiancé existing insurance by putting her name on the car and through many loopholes and after some minor inconveniences I got approved to get added to her insurance so I was able to leave the dealership with a 2023 Ioniq 6 at 23 years old. If you re interested in getting a great car with great warranties see Wayne at Lia Hyundai in Albany!

The worst of the worst. Never again with this dealership.Ive been waiting for a refund since July 8.They told me it would take 4 to 6 week. It is Oct.17 and no refund.

We had a great experience at Lia Hyundai of Albany. We worked with Shawn, Harris and Emily and all 3 were a pleasure to work with. They worked hard to meet our needs and made it an easy experience from start to finish. We would highly recommend and will definitely be back.

Karen was great to work with. Responsive to questions.

Wayne Hopwood was knowledgeable about the car I was interested in and very friendly. Ive recommended him to my friends who are interested in a Hyundai. This was my first time buying a car at a dealership and it was a great experience.

Service department is terrible! Bought a brand new Santafe last year, sale department is pretty good but when something went wrong with the car eventhough under warranty end up has to pay $150 for a diagnosis fees which took them almost 2 weeks to figure it out that it was a dead battery! (I spent small fortune for a rental in the meantime). No one really answer the phone when left messages, no one calls back. When finally spoke to someone, I brought up the concerns, they turn it around like Im the problem!! I have a free oil change for 36000 mile and Im not even going to take it there, I rather pay Jiffy lubes than return to that place! Just incase the owner read this, I buy a new car every couple of years and I know for sure Lia Hyundai is not going to be the one I return to. My first and last car there. You can keep my $150!!!

Great experience and very personable staff.

I am 70+ years old and have purchased many cars over the last several decades. This is the first truly pleasant car buying experience I have had. We looked at a new car in the morning, traded in our old car, and drove home our new car in the afternoon. Our sales consultant was Caitlyn Bendick. She was professional, knowledgeable, and very pleasant. She made the entire process go smoothly and she competently handled everything. She resolved two sticky title issues ( that I created ) with no help from me. If I decide to buy another Hyundai in the future, I will definitely seek her out.

It was a great experience..I love my new car.It was perfect and everything went so smooth and I got the car of the future..Shes called Hope..

It was a pleasure working with Shawn Vital. Took his time and really pushed through to get me exactly what I asked for and pointed out. If I could go beyond five star reviews I would. Great job Lia Hyundai for having such a well manner well spoken and high drive individual as part of the Lia Hyundai family Once again thank you Shawn

Lia was a great place to shop for a car. No pressure and a calm atmosphere, kind people, and a small (in a good way) dealer feeling. Edited to add: Customer service after the sale has been lackluster. Weve tried all week to get ahold of someone to answer questions and get needed codes for the car. I finally called the national number to get the information we needed. It was urgent, but they never responded to any of our voicemails or emails.

Caitlyn Benedict was Excellent to work with. No strong Pressure to Buy Showed the vehicle we wanted and negotiated

Thank you, John King, for an exemplary customer service and taking care of my car issues diligently. I couldnt have asked for more. KUDOS to you!!

I had a great experience buying a used Kona at Lia Hyundai. Shawn Vital was a wonderful salesperson, very knowledgeable and personable, and when there was an issue in the detailing management stepped in and really went above and beyond.

Caitlyn Bendick was a pleasure to work with. Low pressure just the facts no games and pleasant demeanor. Much appreciated when purchasing a vehicle.

My recent experience with Lia Hyundai was stress free. Claudio was kind, he listened to my needs and shaped his recommendations based on that. I chose the Kona SEL and was given a fair deal, Im very satisfied. Thank you Claudio and the fiance team. Great crew!

My sales guy, Wayne Hopwood was very helpful and professional. I was able to purchase my Venue in a comfortable environment. I would definitely recommend friends and family to visit Lia Hyuandai.

Caitlyn Bendick was excellent to work with at Albany LIA to buy my new Shooting Star gray Hyundai Ionic 5 EV. I didnt think I was ready to go EV, but this futuristic looking vehicle sells itself and Caitlyn made me comfortable in learning the many features and made the buying process easy. I would say be prepared for a big learning curve when you go EV, but Caitlyn will courteously help you along the way. Driving this EV is fun, but it is a different driving experience with many control options to adjust for your driving style. A very comfortable car and wickedly cool looking , and the Bose stereo rocks!!! Thanks Caitlyn!!! BTW, the Hyundai 5-yr bumper to bumper warranty was a big selling point too.

Excellent customer services! Highly recommend Carl Clarke. He was friendly, honest, responsive, easy to talk to. He accommodated my needs and made entire transaction smoothly. I happily walked out with a car I like and a reduced price that I could afford.

Shawn Vital was my sales associate at Lia Hyundai for my recent purchase of a new vehicle. He is an excellent salesperson. Not high pressure, very accommodating, and very thorough. He spent a good amount of time going over all the features and setup for my new vehicle. I highly recommend Shawn Vital for helping with the purchase of a new vehicle.

Cassie is the best. I told her what I wanted and she made it happen same day. Highly recommend her and her team!

The service people emptied my dash board. $7 is not too much cash but they did steal additional Canadian currency I collected from my visit to Montreal and some Indian currency as well. I threw in a couple of old wallets with expired CCs and insurance cards in my dash board. They emptied contents from wallets into the dash board. I have no clue why people who have to work on my car externally had to open up my dash board and search for cash. Are all service centers like this or just this one? The service itself was done fine and Casandra was so helpful. It s just the workers inside that turned my experience horrible. Note: I posted the same review by mistake from my sibling account. Also, this is the first time it has even happened to me here. P.S. Adding photo proof that I serviced at this center in response Seths comment that they do not have records for me visiting the center.

I recently visited Lia Hyundai of Albany to review my options with my current lease. I met with Caitlyn Bendick who was an absolute sweetheart! She sat with me and helped me go through some purchase options. I test drove the 2024 Tucson which I usually buy and the 2023 Santa Fe. I never expected to enjoy the driving of the Santa Fe but I did! It was a smooth ride and I fell in love with it on sight! Caitlin was a pleasure to work with and she helped me stay within my budget which was very important to me. I cant be happier with my decision! The facility was beautiful and the staff was so friendly and accommodating. I felt totally at ease from the moment I arrived to the time I picked up my car. I also want to send a special thank you to Caitlin for texting me and checking up on me due to an accident nearby after I picked up my car from the dealership , that is customer service at its finest. If you are thinking of buying or leasing a new car please ask to Caitlyn, you wont regret it! I cant wait to get in my car everyday and I see lots of road trips in our future!

Great place to do business!

Our experience buying a new car from Lia Hyundai was excellent! Caitlyn Bendick was very helpful and patient. It was the first time my wife or I purchased a brand new car and we appreciated the no pressure attitude. Overall we are very happy with our experience here!

Highly recommend purchasing your next car with Cassandra Storm at Lia Hyundai in Albany. I have purchased two cars with her and could not be happier with my purchases and experience. Buying a car can be a very daunting task when not done with an exceptional car sales person. Cassandra is exceptional, listens to your needs, and could not have made it any easier or faster to get the vehicle I wanted.

I cant say enough about my experience at Lia Hyundai...customer service is alive and flourishing at Lia Hyundai. Karen my sales rep. & Emily in Finance are the best, very attentive to the customer, listening and providing all info necessary to make the right choice. The manager made it a point to introduce himself and made contact at each visit. They went above and beyond to make my experience the least stressful. They were professional and extremely flexible with their time. THANK YOU LIA HYUNDAI

Excellent repairs but whacked me $25.00 for a wiper blade.

Wayne Hopwood sold me my new car and was an absolute pleasure to work with! He didn t try to upsell me and gave me exactly what I was looking for within my price range. I will now be a loyal customer to Wayne and Hyundai.

My wife and I were so incredibly impressed in our buying experience with Caitlyn Bendick at Lia Hyundai. Every step of the process was painless, and we got an incredibly generous deal for our new Hyundai Palisade. Thanks for working with us- we looking forward to buying our next car with you. I d highly recommend anyone work with Caitlyn!

Had a fantastic experience at Lia! The sales manager Anthony and my sales rep went above and beyond to meet my needs when purchasing a new vehicle. Very thankful for their expertise

They had my car for over a week, and it was difficult to get updates about the progress. Then, a few weeks after the car was returned, the oil light came on and I took the car for an oil change. The oil was very low. They had worked on the cooling system, and the coolant was also low.

Karen Kingsley was absolutely awesome! She was patient & understanding of what I was looking for. She helped me very much!

Very happy with my salesperson Shawn Vital explaining every step of the process to purchase my Hyundai Santa Cruz

Cassie Storm at Lia Hyundai made the lease buyout process so simple and easy. I love my leased 2020 Tuscon SEL so much that I didn t want to give it up, now it s mine to enjoy for more years to come until I visit Cassie when I m ready for a new Hyundai !

I had been looking for a car for 2 years. The market was changing and nothing felt perfect. Finally at Lia, Karen Kingsleys exceptional attention to our needs and her honest approach did it. I got my car and great service.

Lia Hyundai overcharged me for a realignment, $150. I would advise against choosing them for your automotive needs

Outstanding dealership experience. The entire staff was attentive to our needs and were not pushy at all. The atmosphere was relaxed and purchase process was very streamlined. The dealership stands by their promises and does everything possible to correct any errors. They truly stand by customer satisfaction. My wife is very happy with her new Pallisade Calligraphy. Special thanks to our salesman Claudio Montano for the relaxed purchase. Anthony Blancha and Haris Bhatti also deserve a shout out for their professionalism and leadership. Thank you Lia Hyundai of Albany!

Shawn was great. Very knowledgeable and took the time necessary for us in the auto purchasing experience.

Everyone was wonderful and very nice. Shawn Vital was great! He was very accommodating for anything that I needed/ still need and I have already purchased my vehicle. He listened to my needs and was very knowledgeable about the vehicle. Overall he was very wonderful to work with. 10/10 I recommend stopping by Lia Hyundai in Albany and asking for Shawn Vital.

Karen Kingsley was an amazing car saleswoman! She helped me find my dream car without pushing me to hard for anything. 10/10 experiance! Thank you so much!

Wayne Hopwood had an enthusiastic personality and was great to deal with. We are very pleased with our purchase experience.

My wife just purchased a 24 Kona from Wayne Hopwood, our second New car from him. The dealership is great, and Wayne treats you the way you want to be treated. 5 stars from us.

UPDATED: Great place to do business! Cassandra Storm was very easy to work with during the whole leasing process. Highly recommend. Update: Service Dept is inefficient. I took the day off of work and went in for a recall just to be told that they dont have the transmission fluid. I scheduled the appt 3 weeks in advance. Called back a month later and was told they ordered the parts and can I call back to reschedule. At this point, I wont even bother. When the lease is up, I am going back to Goldstein for any future vehicles.

My purchase of a new Elantra was expertly handled by Claudio Montano at Lia Hyundai in Albany. Even though the dealership was going through its usual end-of-year frenzy trying to serve a multitude, Mr. Montano tried his best to give me all the time and information he had, and when he was delayed with the process, he explained the situation to me. Mr. Montano is a thorough professional who was considerate, personable, and fully familiar with my vehicle and the purchase process. I highly recommend him to any prospective Hyundai buyers.

Michael Carpenter the service advisor is very customer service oriented and made me feel at ease. It was a pleasure dealing with him and the dealerships service department.

I had a great experience purchasing my first car at Lia Hyundai. Jomar was wonderful to work with. He made sure to get me the best deal possible and walked me through the process step by step. The sales manager Anthony was also very helpful and knowledgeable. Walked out feeling confident about my purchase and grateful for the guidance!

Outstanding experience ! Immaculate premises and we lucked out having the Best Sales person, Shawn Vital. If you are in the market for a Hyundai just go to LIA and ask for Shawn Vital.

I had a great experience purchasing a used vehicle from Lia Hyundai. If you want to work with a no-nonsense salesman, be sure to look for Wayne Hopwood. I did and Im glad I could. Thanks for all your help, Wayne!

Quick and easy buying experience.

Expect great service here. Always friendly, always helpful, and have never had an issue with the quality of their work on my cars. Not only do they have dependable cars, they have dependable service! Thanks especially to Mike!

After visiting 4 or 5 other dealerships and test driving their all electric vehicles, it was not difficult to choose the best salesperson selling the best vehicle. Karen Kingsley from Lia Hyundai was the epitome of low pressure sales. She presented the attributes of the Ioniq 5 (and the issues), asked for questions and then sent us on our way unchaperoned. How refreshing. We had a chance to discuss the vehicle and pros and cons and, of course, the price. The dealership is modern, clean and FRIENDLY. I never felt like a potential $$source but rather a person looking for guidance. I chose the Ioniq and will return here for my next vehicle.

UPDATE 1/30/2024: The check engine light comes on 1/9/2024 for a misfire in cylinder 1 get it changed yet again (mind you this is its 4th misfired cylinder in a year now) not even two weeks later the check engine light comes back on, I bring it in, and they cant get it to stay or show a history. Was also told I only have 20,000 more miles before my coverage is up on it. So now Im frustrated because the car should be refunded completely or replaced completely at this point. Hyundais owner will respond on here but not actually call or email back, the service department will literally do nothing to fix this at all. Lia sold us the car; they need to make this right. 5 misfired cylinders and its always the same ones. DO NOT BUY A CAR FROM HERE. THEY WILL BREAK AND DO NOTHING TO FIX THE ISSUES. Their customer service is rude, blames the customers, gives no real fixes, and theyll never have a loaner car making it impossible to bring your car in to be fixed due to how long it could take to fix an issue. Looking into fighting for this, I will not give up. Brought my car in to get looked at due to an antifreeze leak. Not only did I get an attitude the entire time from staff. Which I have every right to be pissed, it s been less than a year since a new engine at 55,000 had to be put in and they used my old hoses instead of replacing them with new ones. And to be told a hose that s $20 on their OEM part website is $20-$80 is trying to charge me $1,200 for parts and labor. Went to a local garage they said they d do it for $150. The price gouge is ridiculous, so I tried calling last week to get part numbers for my warranty, and for the local garage they said their system was down, no call back. Called back again today and was told they d call right back, again no call back. How this place has any business with their rude service advisors and management is insane. I can tell you my car has 14 repairs needed since April 2022. They will sell you a garbage car and take no responsibility for it. They ll blame all your problems on you as the customer and rip you off while they do it. Save your money, and time do not go here. This place can t get their act together.

Lia made me a fantastic deal on my 2023 Huyndai Ioniq 6, but didnt skimp on the service. I came from out of state and my purchase experience at the dealership was quick and painless and they treated me with utmost repect and professionalism. They didnt try to upsell me anything - I was so pleasantly surprised. They even took care of getting my plates and registration from my home state. I want to recognize Karen Kingsley who went above and beyond to continue to support me weeks after the sale as I navigated the getting set up with my complimentary charging, charger, and BlueLink. She was so responsive and proactive in supporting me. 5 star experience!!!

Sooo .. I posted here before but had to get rid of the review in order to post another!! I had problems with my engine and brought it to get serviced not once but three different times for the same issue and each time the service department had my car for months leaving me with nothing! They claimed there was nothing wrong the first two times after running test, the third time I brought it in for the same issue they had my car for 2 months solid and my converter was stolen while on the lot!! After the new converter was put in they claimed they fixed my engine, turns out the check engine light came back on flashing, mind you they denied me a motor claiming it was in tip top shape..having such a go around with Lia Hyundai I contacted customer care they recommended bringing to a different dealership! Fourth time for the same reason at a different dealership turns out there was damage in the inside of the motor, seems to me like I was lied to multiple times! After talking with customer care and supervisors I was granted a new motor due to the damages in the motor that lia claimed to be fine! So with that being said I suggest you think twice before purchasing a car from the lia dealership try another Hyundai dealership before you end up getting screwed around like I did! Multiple car payments for a car I couldn t even drive plus unwanted miles.. terrible customer service!!! They like to take your money but won t help you fix your car needless to say I have a two year old that I transport to daycare so I can work, if they ll lie to me and put me and my child in an unsafe car imagine what they will do to you!!!

Our Hyundai which had been faithfully serviced and all recalls done s engine seized and failed to accelerate while we were driving down the thruway- come to find out we are one of thousands with the exact story. Google Hyundai Kia Engine Issues, the stories are plentiful. Hyundai corporate itself had a website where we could plug in our VIN and see if we were part of a class action lawsuit settlement- we were- the dealership we had been faithfully involved at failed to honor corporates promises and corporate kept giving us two stories/the runaround. We eventually gave up and junked the car- we are lucky we got 100k miles out of it, there are so many stories of Kia Hyundai engine failure at far less mileage. I will never buy a Hyundai or Kia again, and I ll never go to a Lia dealership again, truly.

Claudio Montano was friendly,professional and informative as my salesperson. I was impressed with his easy manner as I dislike in your face sales people. My son was with me and Claudio directed his communication directly to me not my son. He let me go at my pace, giving me time to process + think before I asked a question or answered a question..He asked me leading questions that helped narrow the my choices. That was helpful. He also assured me that he would answer any questions I had.When I got ready to test drive my car Claudio , explained the basics to me as I had not driven a car this new beforehand. My trade in was a 2011 Toyota RAV Sport that still had a CD player in it! Claudio Montano explained the whole process to me and always reassured me that Lia is an organization that cares about the individual! Not just selling cars. He was so courteous and friendly .He said I could come back anytime Im in Albany for a free car wash.Just let him know or drop in. He also called me a few days after I bought my car to see how I was doing + ask if I had anymore questions for him. I sure did and he was excellent @ giving me simple easy directions . I will recommend him to all my friends! Absolutely the best car buying experience Ive ever had!! Thank you Claudio Montano!

Always friendly and helpful folks in the service department

Ive bought 2 cars from this dealership. My 1st car ended up being totaled due to an accident. Karen was able to get me into a 2018 Ford Focus. I knew I wanted it the moment I saw it. I highly recommend her for her expertise and I never felt under pressure to purchase anything. I love my new ride!!!

While they werent able to give me what I wanted for my trade, the rest of my experience was great. Claudio especially was a fantastic sales guy, and continues to be in contact to answer my questions well after the sale.

We just bought a 2020 sonata sel plus from Karen Kingsley yesterday. We came with my mom earlier in February to put a deposit on the car, and she worked with us because we had to wait a while to receive a check from our insurance company in order to pay the balance. She wasnt pushy or trying to force us into a sale. She is amazing. Would definitely buy with her again.

For I believe the 7th Hyundai I have purchased from Lia Hyundai, I had a seamless experience. My salesperson, Karen Kingsley was so helpful pointing out the changes of models since my last model, and the things that remained the same. I was able to go and test drive my soon to be new car and pick it up a few days later. I would recommend Karen and Lia Hyundai to everyone. Thank you again Karen!

I recently purchased a 2022 Sonata from Karen and the entire process was seamless, easy, transparent, & Enjoyable. I had the pleasure of working with Emily in the finance department and my experience with her was equally as nice. At no time did I ever feel pressured or pushed in any direction. I was simply given the best possible price for my trade, The best possible price for the car, The best possible rate my credit could provide me. I cannot recommend Lia Hyundai enough to purchase a new or pre-owned vehicle. Ask for Karen when you go!

Wayne Hopwood was so easy to work with- he respected that my mind was pretty set on what I came in for and didn t try to convince me of all the extra stuff I didn t want. I am very happy with my car and the experience of buying it! Thanks Wayne

Cassie Storm was amazing in sales no hassle wasnt pushy very detailed in everything from start to finish and Emily in finance was also amazing from start to finish thank you both so much

From the moment of walking through the door everyone was extremely polite. Karen Kingsley was a pleasure to work with. Not only did she work a good deal with me to get me into a new vehicle, she also went out of her way to make me smile with some flowers on day of delivery. Thank you to everyone for a positive experience and I love my car!

Trying to get a hold of them is tough

Excelent service personal.very helpful Excelent service

Everyone was extremely helpful but most of all Shaun Vital is the salesperson you want to ask for. Also kudos to Emily in finance.

Went into Lia Hyundai on a Monday and walked away with my 2021 Tucson 24 hours later. Cassandra made the process as quick as possible and helped to work out any kinks that came up along the way. Thank you for making this experience quick and easy!

Shawn was extremely helpful and friendly. Thank you again!

Dealership Sucks dont buy anything from them once the car leaves the lot they will give you the run around about any issues

Always excellent customer service , love my new hyundai palisade! Thank you so much to the lia hyundai team . If you re in the market for a new vehicle definitely go see them

Lia Hyundai team always is fantastic anytime I come in . Definitely recommend them For service or buying a new vehicle !

Bought my new car with ease thanks to the lia hyundai sales team . Not high pressure like most dealerships I felt like they actually listening to what I was trying to accomplish

This place is bad. Purchase a vehicle from them a few weeks ago and have only put 300 miles on the vehicle so far. Already has a check engine light on. After purchasing the so-called bumper to bumper warranty Im told that I have to pay $160 for a diagnostic and whatever the cost is to fix the windshield wiper fluid dispenser that was broke when I picked up the car. Its nice to know that you dont stand behind the vehicles that you sell only 300 miles later . On top of that, the in-service vehicle contract wasnt written properly and they have the odometer reading at 4000 miles higher than what the car actually has. Not sure thats legal. But I think its a really great attempt to try to shorten my warranty by 4,000 MI. On top of that dealing with the salesman Wayne was a horrible experience. Every time I speak with that guy its a different song and dance. Ill call you back in 5 minutes and then you never hear from the guy again. Hey sign the paperwork and buy this vehicle and well get you a ride up here to take it home. Only to sign the paperwork and then Wayne tells me the guy thats definitely going to give me a ride isnt even working that day. Need the paperwork for my insurance company so I called Wayne he said he was going to get back to me at 5 or 10 minutes. The next day I still hadnt heard from him and decided to call him. Well within 24 hours he couldnt get me a definitive answer so I spoke with one of his co-workers who walked over to the service department and got a definite answer and handled the whole thing in 10 minutes. So far dealing with this place has been nothing but a joke and a bad experience. I will not be returning here to purchase another vehicle. And as far is going to diagnostic test on the lady told me it takes a few hours which is really strange because it takes pretty much no other mechanic on Earth more than a few hours to run a Diagnostic test. And they dont do diagnostic test on Saturdays for whatever reason. So being that it takes a few hours I told the lady I wanted to make a 2:00 appointment because they close at 6:00. And then all of a sudden and now it takes even longer to do the diagnostic test and they dont know if they can get me out of there by 6:00 p.m. Are are you serious?? 4 hours isnt enough time for you to run a diagnostic test? Asked to speak with the general manager on 3 occasions. Upon doing so you get sent to a phone that doesnt ring, go straight to the voicemail, and the voicemail is always full. This place is a complete joke in every aspect. And to be fair, Wayne did finally call me back. When I told him I was going to call the general manager he did call me. And then when I messaged Wayne later that day and I told him that I was going to be writing a negative review and that he would be mentioned in it, and then he called me back right away. In less than 3 minutes, Wayne was able to call me. Its funny how that works. Call two different Hyundai dealerships today and got quotes from both places, and both are $100 cheaper just for the diagnostic test. Ill be doing my business with a different dealer because this place is mostly liars and apparently a big ripoff as well. Update. Received a response from the general manager who said to email him. Well, I did email him 6 days ago and still havent heard anything back yet. Not surprised whatsoever. This is exactly the type of service that you can expect from Liar Hyundai. I mean Lia.