Destination Kia in Albany

All good! Brandon is a great svc rep. Timely, good communication & updates.

I had a great experience, my sister actually bought a car there a day or so before and its her second time working with them. Jake Mauceri was super accommodating even though I wanted to test drive and look at a million different things. He knew exactly what I was looking for in terms of features and honestly I am very happy with what we got! Everyone was really nice and worked with us on the criteria we needed which was actually really specific! So we ended up leasing a 2025 Kia Sportage PHEV X-Line Prestige and this isnt my first Kia weve had Fortes, an EV soul, 2 Sorentos, and a Niro. After driving some other brands we went back to Kia because weve always been happy with them! Well be back when our lease is up! Make sure if youre looking for a car you ask to speak with Jake!

sorry..very nice, but not happy. Sat there over 2 hrs and nothing fixed. Call back to me came a wk and half later after. Marshall (very polite) said he would call 3/10 or 3/11. I sent 2 text messages and finally called 3/17 to see when I would get the light fixed. Now I have to wait 2 more weeks for a appointment 4/3, and sit for another 2 hours. This is for a headlight to be replaced due to moisture, under warranty, so I am sure they are not rushing since they dont make any money ,My time means nothing. I need to wait since I live 45 min away.

Andre was amazing! He catered to all of my needs. Excellent customer service and support. If you are looking for a new car get a Kia. Don t forget to ask for Andre. I promise you won t be disappointed!

Just purchased my third vehicle from Destination Kia! I walked in and felt completely respected in making my choice and coming up with a fair trade-in value and new car purchase price. Thank you Marshall for the great service and Dillon for having the respect and patience in dealing with me!

Thank you Rick for everything!! You made everything better.

Jerrad was very helpful and great to work with. He was willing to help us figure out the best way to get to a monthly payment we were comfortable with.

My salesman Andre was very professional in all respects. Car was delivered on the exact day as promised, which was great!

We just recently bought our new KIA Sorento Hybrid at Destination KIA and we are so pleased with our purchase. We had Johnelle Anderson as our sales consultant and couldn t be happier with the service that was provided to us. Johnelle was very attentive to our needs in the vehicle as well as what we expected the price to be in line with. I had my 6 y/o son with me the first day we went and he had a blast, they have fresh popped popcorn available as a snack. He was super excited for that. Johnelle listened to every concern I had and did his absolute best to get us everything we wanted. The sales management team was also receptive to working on the price and accessories in the vehicle and we ended up coming to a deal that I feel everyone involved was happy with. I am so glad that I took the 90 minute drive to this dealership instead of the 5 minute drive to the dealership down the street from us. We will definitely be returning for the purchase of our next vehicle. Thank you again Johnelle, we look forward to working with you again in the future.

We had a great sales experience at Destination Kia. Savahna was wonderful, consistently offering us current deals and connected us with Nick. His communication was excellent and the efficiency with which he took us through the process was unmatched. He had the car clean, plated and charged to minimize wait time at the dealership. He was willing to answer all of our questions and connected us with Adam to wrap up the sales contract. Adam was easy to work with as well, friendly, knowledgeable and efficient. The entire process was hands down to easiest and fastest car purchase we ve ever made and we ve owned a good deal of cars! Thank you Savahna, Nick, and Adam!

Appt went seemless, on time, updated me on everything.

All good Sales dept was very easy to work with. Ask for Andre Porter

Branden was very polite, professional and personable. My experience, this time, was much more positive. Additionally, I really enjoyed the popcorn

My visit was great. Alex was very polite . My car was serviced in less than an hour. Great!

Very helpful and informative. I truly appreciate how kind and knowledgeable they were. Fantastic to work with, made this stressful situation extremely easy and stress free which is exactly what I needed. Dennis Miller was my salesman and he was absolutely amazing, fast, efficient, super helpful, beyond professional, and just wonderful! Adam Karian was the Finance Manager that finalized everything for me. He too was just terrific no pressure at all, fast, efficient, and very understanding. Both of these men were an absolute joy to work with. Destination Kia you have two fantastic employees! Thank you Destination Kia very much for an amazing experience!

Marshall was very knowledgeable and friendly to work with.

I had the pleasure of working with Johnnell, who made the process easy and enjoyable. I love my new car, and highly recommended!

We had a fantastic experience buying our new Kia Telluride, thanks to Chris Richards! He went the extra mile to ensure we got the exact color and all the accessories we wanted. If youre looking for a Kia, I highly recommend asking for Chris Richards - he s knowledgeable, attentive, and truly committed to great customer service. Thanks again, Chris!

These guys were great at the time of purchase for my 2025 K5 however when it comes to getting a service appointment for something computer-related and its almost 2 months out that doesnt sit too well with me. The car only has 4,000 Mi I have computer glitches and lights coming on that are concerning as was explained at the time of making my appointment for the end of March last month. I recently hit a pothole with my K5 flattened two of my tires in an area that was unavoidable with numerous potholes. I called to try to make arrangements to bring it to service and have two new tires put on with a four-wheel alignment. At first I was told that there were no openings and it was a tight fit but then after I was told that I would get a call back from someone to see what they can do the meantime. Well, I never got the phone call after making two phone calls within a couple hours of each other. Therefore I ended up taking my car to Matthews Kia instead and they got me right in the following day despite a tight schedule because they knew that I was in need of my vehicle back ASAP.They too had a booked up schedule as well and still work with me. Im not sure what Im going to do from this point on for future service appointments.

Our experience at Destination Kia was definitely a 5 star visit. Dennis was very knowledgeable, friendly and a pleasure to deal with. Everyone we dealt with were very friendly and helpful. Will recommend this dealership to friends and family.

First time at this Kia dealership. Brandon provided excellent service from the minute I dropped off my car. He also stayed in communication with me throughout the day. The service area is clean and comfortable. Thank you Brandon!

This is my third Kia purchase with my efficient salesman Jake - he is absolutely amazing- Go see him at Destination Kia!

If you need a Kia, see Isaiah Cook . He made the process fun and easy.

Quick inspection! Was in and out! service was great like always

Service here is great and always welcoming. Went in for annual state inspection and they helped give me a great deal to minor repairs needed. Huge shout-out to the staff there!

He was very patient and beyond helpful He will be my to go person for my new car in future

Courteous took the time to talk to you good service. Took time to explain work to be done and cost of work. Pleasant and professional.

James did an amazing job

We always have a great buying experience at destinatiin kia. Bruce Hathaway got us the price point for the car we wanted and we are thrilled!

Bruce Hathaway is the best. We spent 4 hours being screwed around at Matthews Kia (salesman was great but the sales manager was shady and wasted our time) we left and came to Destination and Bruce had a deal for us in less than an hour. Will only come here from now on.

Johnnell provided me with the best service I ve ever had from a car dealership. He cared about the customer more than anything and is the reason why I was able to purchase my new car! Smooth and easy and always a text away. The best!

We recently purchased our new family car with Johnnell and nothing could ve gone smoother. We ve had great prior experiences with dealerships but this was the best of the best. If you go to Kia, go to Johnnell!

Meet with Bruce today and he really made the whole experience enjoyable from start to finish.

Johnell assisted me with purchasing my vehicle after my car was totaled. He demonstrated excellent customer service and went above and beyond. I would definitely recommend Johnell if you are looking for someone who will listen to you, assist you with your needs, and go above and beyond to see that those needs are met. See him today.

I always have great service at Destination Kia!

Fantastic experience at Destination Kia! Marshall did an amazing job my oil change was super fast and easy. He was professional, friendly, and efficient. I was in and out in no time. Highly recommend!

I have had a Kia since Feb 2020. Had wonderful experience then with them getting my new car .. three years later I wanted to re lease again with another forte which has had issue after issue since Feb 2023 .. anyway I went in for an appt a month ago to check in and see what my options would be if I were to get another lease, or buy out the car and drive it until it can t drive anymore .. at that appointment the people who were helping me were talking to me like a child. I don t know how cars work or the financial aspect of it is and I also told them with my dad being on with me I wouldn t be able to do anything. They kept pushing me over and over again to try and get me to accept the rate that was not even close to on the website which I understand that my car I guess has no equity to it either .. moral of the story is if you re a 27 year old girl who doesn t know much about cars or the financial aspect of it I highly would recommend not going to this dealership alone .. as of now I most likely am going to return my Feb 2026 and go elsewhere where, I don t even feel comfortable stepping into that dealership without my Dad being my back up because anytime I bring him in they do not act the way they do when he is around.

Thanks for the work you do but I am not going back to oil change at your place too much money

Needed some service work completed. Normal maintenance. The service Daniqua was very helpful and helpful guide me through some needed services.

My service was all straightforward and quick. Good job!

I first want to say how helpful my super salesman Dennis Miller was.He went above and beyond and was willing to help me figure something out on the internet which can be very confusing.I left very happy.The rest of staff very nice.I am a return customer.And would recommend to family and friends.

Bruce Hathaway is awesome! He helped me get my first car! Felicity Griffin

Ed was friendly and efficient with getting me in and out in a timely manner. Car service went great!

he was professsional, calm and understanding,

Jake was a phenomenal salesman. I am delighted with my Kia Seltos

Great service, quick with Quality results. They were Honest and communicated well without leaving you hanging and waiting like all the other dealerships around. I would recommend them to everyone

John @KIA Albany Service handled my service experience so smoothly that it made it stand out as the BEST in a long time. TY John

I had my appointment at 9am on Mon. Oct. 16th and Marshall was there when I got there and he took care of me. I told him the front piece of my SUV was going to be put on since it wasnt ordered since I bought my KIA Sportage at the end of March from Nissan and he got on the phone with Nick from parts and made sure they were paying for that. Marshall is the original technician since I bought my other vehicle KIA Soul in 2014 and hes taking care of me since then. I also told him that I received in mail about a software anti theft update and he told me there was another recall and I told him that my car might need oil change, and my back right tire I keep putting air in so I need that checked. He wrote it all up and told me 2hrs. and it was done at 11am and everything was taking care of and he walks me to cashier and walked me to my car as always. Hes the best at what he does. Thanks for everything Marshall

Great service and excellent work! Marshall is great to work with as always! Thank you, Jim

I brought my Kia carnival in for routine maintenance as an oil change and I also brought up to them that my screen decided to stop working. That was about three years ago. A year later when I brought it in for an oil change, I told them about my screen still not working And they finally said that they were going to order the part because they are all on backorder. Anytime that I have called to check on the part that they had to order. I always get the same message that it has not come in yet. Something needs to be done. I have been without a radio and a screen in my carnival for three years.

Dani in service was great. Got me in and out for my oil change and tire rotation!!

I was so well taken care off. They provided me a ride home and picked me up the next day. I enjoyed the ride and had great conversation with the driver. Ed was kind and attentive to my car and my needs. So easy to deal with. Great service is hard to find.

My Experience was Amazing. Andre helped me a lot and made sure everything I wanted included into the vehicle was there . Smooth & accurate process also and I left as a happy customer.

i worked with Bruce Hathaway and he did an amazing job making sure i got the car i wanted! very professional and thorough ... much appreciate his dedication to fantastic customer service!

Beware of this place very bogus!! I purchased a new car from here last year and it has been the worst experience of my life to deal with this dealership! I was baited online into an appointment for a specific car and switched upon arrival, I was pressured into the purchase and basically forced to give a good rating to make them look good afterwards! I was told I needed to hurry up with the process and was rushed through it, afterwards they allowed me to drive off the lot with the new vehicle without proper registration or a state inspection sticker which I did not receive from them or get the opportunity to do a state inspection until 9 days later (all that time I was driving around illegally with the plate from my old car and had no idea ). Not to mention the fact this car has multiple issues for being a BRAND NEW 2024 and have tried many different times to reach out to several different employees there rangeing from the head boss all the way through sales, service, different managers the whole nine smh had one appointment set up by them to look into the issues but upon arrival they had no idea what I was there for or why! Took 2 hours for them to figure it out, not to mention I had to leave it with them over night and take a rental as I live out of state but the next day they proceeded to call me and tell me they cant verify NONE not one of the 9 problems Im having because they claim nothing is wrong with my car, how could they even know when they only had my car unlocked and open for less than an hour as I have valet protection on/ Kia connect and it tells me when my car doors are unlocked/locked or left unlocked. If driven over a mile from that location it would tell me but it did not so that means it was not moved to far or at all! I was told I had to hurry up and bring the rental back that day before they close or I will get charged with the rental since theres nothing wrong with my car they stated, I had to miss a whole day of work almost getting fired from my job because I had to abruptly leave during my shift in order to make it there in time since I live almost 2 hours away. Im really unhappy that I gave my business to them and now Im basically stuck.... Will not be telling any good things about destination Kia of Albany to my family or friends and definitely dont recommend buying anything from them...

Bruce Hathaway was a great salesman will definitely be going back to buy my next car with him

Shaiquan Adams, The Service Guy was exceptional! As this was my first appointment/oil change since purchasing the Sportage Hybrid, I was unclear as to the process. Shai set me at ease, explaining who would be doing what and the estimated time range to get it all done. He was very realistic and transparent. Working in luxury hospitality, I value excellent and authentic service! Thank you Shai! Ill be back, even with Saugerties being almost an hour drive away. (Very nice waiting area with complimentary beverages and snacks.)

Bruce is great to work with, he was very helpful in navigating me through purchasing a new vehicle!

Simple repair. Scheduled for 9 am on Tuesday had to call and follow up as was told initially by end of day. Called several times and finally connected with advisor. Said they could not get it in today would be first thing Wednesday. Called at 11 although was advised I would get callback at 10am. Unable to connected with Ben and mailbox is full by the way. Drove to store and was advised they could net get it done today. My business and relationship with Destination Kia is over. This is second time they disappointed me. Same issue, appointment time means nothing and communication not effective. Update on this. One problem they identified was a oil pan leak. As a result of this previous engagement Destination Kia, took my Sorrento to Garvey Kia. They identified correctly that the leak was coming from the oil filter housing and it is a known issue. Why Destination Kia had no idea about that is just added confidence in my decision to move on from them. Not skilled nor informed about the Kia product. Drove 55 minutes to Queensbury for exceptional care from Garvey Kia.

Our sales person was Dillon Wagner. He made the whole buying process super simple. We live 3 1/2 hours away, he got everything all set up for us, we literally only had to show up, sign, and drive away! Could not have had a better buying experience! Thank you Dillon!

I unexpectedly needed a car and was stressed to be going through the process of purchasing one so soon after my last. I came into the dealership and was immediately helped by Johnnelle. He made the process very easy, went over every option available based off what I said I was looking for in a car, and was very patient while I was trying to determine what was best for me. After a few days of consideration I came back and he was incredibly helpful in going over everything and making me feel confident in my decision. He assisted through every step of the way and was a big part of the reason I enjoyed my time at Destination Kia. He went above and beyond! Jose in the finance department was also incredibly helpful and enjoyable to work with.

Really great experience buying my car! Bruce was patient with me and answered all of my questions. Low pressure situation and made my purchase in one day. Highly recommend!

Liked working with Mike

Our son bought his Kia at Destination Kia and suggested to us that we should go and look for our new car there. Our salesman Alex was so kind and super friendly and he didnt pressure us at all. We will buy our next car here. Thank you

I worked with Johnnell on a Sportage Hybrid.He went above and beyond for us. He was knowledgeable and informatIve in helping us find the perfect vehicle.

Nicholas did a great job with showing us the vehicle we were interested, without pressure. When my son was nervous about test driving in Albany, Nicholas advised to drive it around the lot, then he took it out so we could get a feel for the vehicle while showing us the instrumentation and amenities. We were happy with our experience and never felt like we were on the hook.

Bruce Hathaway was a pleasure to work with highly recommended

It was a great experience. Chris, was very helpful and answered all our questions. Very satisfied with the KIA telluride we just bought.

We went to destination kia on Saturday car shopping ended up purchasing a new car. Are salesman John Anderson is very professional and down to earth he is the best. I would recommend John to any of my family and friends Thanks again John.

Excellent service from Marshall. Always keeping me informed about my vehicle. Will return again for my next appointment.

I recently purchased a used Kia from Jerrad at Destination Kia and he was a delight to work with. He made the process of purchasing a vehicle as smooth as can be. From the test drive to pickup he kept me well informed. To everyone in the sales, detail and finance departments thank you.

Brandon was a Five Star salesperson in every category, making our new car buying venture a pleasant and memorable experience. Many, many thanks. Love my Kia K5 GT LINE AWD

Had my wife s car in for its first service appointment and it went great.

Chris made rhe process as painless and as quick as he could. Will be recommending family and friends to him!

Eddy & Marshall are the absolute best. Got my service done quickly.

on Feb 14, 2025: Daniqua from Destination Kia is very patient, kind and helpful. I appreciated her professional service greatly. , thank you, Daniqua !

Destination Kia took fantastic care of me. Juan Morales is a phenomenal salesman and great dude, and he got me a killer deal on a CPO Kia. This place takes great care of its customers. Ive never had such an easy experience buying a car. They took care of everying: DMV, insurance, communicating with the bank - everything. This place rules. Cannot recommend highly enough. And thanks again, Juan!

Isaiah excellent attitude and patience..all my questions were answered and without hesitation I find what I was looking for..great welcoming smile, down to earth, well trained in what he do and go beyond his skills to meet our expectations.... I highly recommended this guy if you are going to destination kia for your new ride.. thanks to you Isaiah i was able to drive out with my brand new kia K5 GT line all because you make my decision very simple.. the world need more sales representatives like you... your spirit is just extraordinary and outstanding and for a busy working environment like destination kia you have done beyond excellent Isaiah. Exceptional customers service from this Guy.

Alex Roman helpd me find my druem car man, he a true real 1 fr fr, if u aint seeing AR then WHAT is u doinnnnnnnnnnnnnnnn

I had an amazing experience with Destination Kia more than 6 years. All the time the service team take care of my car professionally. Specially thanks to Marshall

When for basic maintenance. Was told be about 2 hours. They were done in 45 minutes. Very happy with my service advisor Marshall

Shaiquan was a pleasure to deal with at my appointment. He was very professional, polite and helpful in explaining the service work being performed on my car. A part had to be ordered to complete the repair. He explained that although the repair would be expensive, it would be covered under the Kia 10 year warranty on the power train.

Professional and quality service that I trust!

I knew a car purchase was in the future but didn t expect to have to do it so quickly after the other vehicle quit. Dennis, Dave, and Andrew made the process simple, straightforward, and much less stressful than I anticipated. We will be back when we need another vehicle and highly recommend!! Thanks guys

Excellent service by Jon. A great experience working with Jon to lease my new K4.

Second time buying a car at Destination Kia, another good experience with Jerrad.

Amy was very helpful with my new EV lease, though she shouldn t have left the vehicle running during the process with the battery so low.

Let s face it, getting your car serviced is no fun, but Shai s kind and friendly demeanor made it tolerable. What a delightful young man.

Dennis Miller was to the point and on point. Got me what I was looking for and it was on the lot. Received an awesome rate and warranty. No Hassel no sales men talk. Perfect service.

This is my 5th lease with them. I always walk away happy! Our salesman did a fantastic job! Dont waste your time with the back and forth haggling go right to the money man.....

Brought my EV in for its first inspection. Got in and out (on the cheap) in a timely manner. Fast and Friendly service. Five stars and then some

I had the pleasure of working with Dennis Miller today to get into a new 3rd row suv. He made my experience so smooth and simple that only a few hours later I was driving home with my brand new car. I would highly recommend Destination Kia to anyone who is looking to get into a new vehicle, the dealership and staff were great!!

Need an appt for follow up work. So Ill call Shaiquan

marshall was so helpful and made it all a very easy experience.

Friendly & fast service. Comfortable waiting area.

Excellent experience. They took my vehicle even though I was 45 minutes early and they were very efficient, even when the place was clearly busy with other customers. Very impressed.

He was an excellent representative for Destination Kia!

We are very happy with our experience with Nick. He was open and focused on what we were looking for in a vehicle. It didnt take long for us to know that we wanted to lease our Telluride from him. The car is great!

The service was great sitting there watching all gone on opened my eyes people there work hard and dont stop.i think the service area should be bigger and more service people.too give you all a break. As a customer I seen what you all go through.lease keep up the good work.

Awesome experience. Bruce H. was an excellent to work with! Highly recommend!

I was in desperate need of an affordable Car in a hurry after a car accident and yesterday the staff at Lia Kia made it happen! From the salesman, Jared, to the finance person to the car detailing team! Thank you Lia Kia and Jared!!!!

Great experience at this dealership. Our salesman James was fantastic. I almost bought 2. Thanks again.

Had a fantastic experience leasing a Sportage PHEV. Staff are all amazing, but a huge shout out to Jake Mauceri for the best salesman Ive ever worked with. He was extremely knowledgeable about the vehicles and professional and courteous. Ill be back. Three years ago, I leased a Sorrento, and Jake was incredibly helpful getting my husband and I into a new lease. Seamless process, and paperwork was so smooth. Just an hugely positive process.

For the 3 1/2 years that Ive had my Kia I have been very happy. Weve had a couple hiccups along the way, but at the end I feel like Brandon/ Lindsay have made things right and I am satisfied. I do recommend this place to other people.

Brandon was great! He went above and beyond to help me and explain everything to me.

John, in service was excellent!

Went in for an oil change. When I got home, I checked to make sure the work was done properly. I found the following issues: 1. Oil filled beyond the Full line on the dipstick 2. Oil spilled all over top of engine 3. Oil Filter Access cover missing (!) I called Destination Kia that same evening and was assured Id get a new access cover and everything would be made right. Thats the last Ive heard from them. Its been 1 week now. 2 follow up phone calls went to voicemail & 2 online requests to contact me went ignored. If you want parts of your car to go missing, have it serviced at Destination Kia.

We recently brought our Kia Sorento into Destination Kia for a scheduled service maintenance and the annual NYS inspection. While the service department seemed very busy that day, we were in and out within an hour. My wife and I are both very pleased with this fast, friendly, and efficient appointment. Terry and Lynnda Shugars (5 Stars)

excellent service

I needed work in my car, new brakes, rotors, etc. I was able to get an appt quickly. Marshall kept in communication with me through the entire process. It snowed overnight and Marshall started my car and cleaned it off for me while I waited inside. I am always treated well and the service is always A+.

As always, Andre was the most helpful and had us in and out of there in 20 minutes! We have been coming from NJ for years and drive 4 hours to see him and give him our business because he s the best! My 2025 Sorento is BEAUTIFUL!

Great service as always.

My wife and I just purchased our vehicles at Destination Kia last week and had the pleasure of working with Dennis Miller. He was very knowlegable about the vehicle and the process as a whole. He helped us understand many things with the cars, their technology and with the car buying process. This is our 3rd purchases with Dennis and we dont see ourselves needing to ever go anywhere else other than Destination Kia, as long as hes there!

Ed was kind, listened to my concerns and situation and was able to help me resolve those concerns and situation. Ed kept me informed of what was being done to my vehicle and updated me on the things my vehicle will need done later on down the road. I definitely recommend him to everyone.

John in service at Destination Kia was extremely friendly and helpful. My experience there is always smooth and easy. Their waiting area is spacious and comfortable.

Marshall was helpful, friendly and knowledgeable.

We took the car in for regular maintenance (oil, fluids, tire rotation) and they did a great job and turned it around quickly. Julio was especially helpful throughout! The only reason this isn t 5-stars is that the maintenance plan we purchased when we leased the vehicle for 36 months was only for 30 months. I certainly would have remembered if they had said it would end 6 months earlier than the lease. And a reminder the month before expiration would have been nice since I m sure it was stated somewhere in the fine print. Having said that the Kia service person Julio gave us a 10% discount on what we had to pay, which we had expected would be no charge so they tried to be as helpful as they could

Bad communication

Amazing service, great communication with the customer and very good customer service I appreciate the updates from Lindsey!!

Kind respectful and loyal to their word when dropping off and picking up

Recently had a vehicle callback repair done on my Telluride. Rear shock absorbers were replaced, no charge to me. Very happy with Destination s service department on this timely repair.

We had a great experience here with Dennis Miller! He made the entire process so easy! Very pleased with the service!!

Great as always

He kept me up to date with the entire process. Very good attention

Went in looking for a good deal on a new K5 , Alex Roman hooked me up no cap

Had a great experience working with Alex Roman, he was very knowledgeable showing me my different options, I ll definitely be going back to see him when the time is right!

Marshall and Shaiquan are the best

Excellent

James was awesome!! He made the process easy and efficient!! He was very attentive to addressing changes I desired. He was always willing to answer questions and thoroughly went over the vehicle and all of its options!!! Great experience and great guy!!

Had a oil change and tire rotation. Really impressed with Sigh. Ty for the great service and loved the popcorn too!

I had another great experience leasing a vehicle from Destination Kia/working with Jake. Jake always takes the time to identify my needs and expectations and works to meet them. Not only is he knowledgeable, but also thorough and personable, making the sales experience relaxed, pleasant and seamless. Jake helped me get into a nicer vehicle, than i was driving, at a cost I am happy with! The Finance manager, Adam, was great to work with as well.

Marshall and all the crew are the best. Keep you informed about vehicle and you always know what to expect. Good customer service.

Alex B at Desitnation Kia was absolutely amazing to work with. This is the 2nd time doing business with Alex and I will always choose to work with him in the future.

After my first lease with Dennis, I told him I would keep coming back. That s exactly what we did. The process is easy without any of the back and forth. He had the vehicle waiting for us to look at and test drive. We discussed and I was out the door in less than an hour. The car was ready the next day for pick up. That process was also quick and painless. Dennis has continued to provide incredible service, so I won t go anywhere else. He s our guy.

I had a smooth and no-pressure experience here buying a new Kia. Mac is the kindest and most patient salesperson Ive ever worked with, and Brett was very helpful explaining to me the different purchase options. 11/10 would recommend!

No complaints except didnt get car washed because of the weather. Otherwise all good

Marshall did a good job with handling my car for an oil change .He was very professional and on point keep up the good work!

Marshall is knowledgeable and a people person! He is understanding and does a wonderful job explaining and addressing any concerns I have.

Great to do business with.

My experience was positive from beginning to end. Jerrad was great to work with. He was knowlegable, answered all questions thoroughly and clearly, and made sure the process ran smoothly. I would refer others interested in a Kia to give him a call.

I always have an excellent experience whenever Marshall Blakeslee is my service advisor, he is very professional, patient, and knowledgeable in a very busy atmosphere. Thank you !

Probably the worst dealership in the capital district I dont suggest buying a air freshener from them

I m very disappointed. I called destination, Kia on 2/10/2025 to make an appointment for my car rear camera not working. The person on the phone told me the next available appointment will be on March 20, 2025. One month and ten days. That s ridiculous.

Amy was incredibly helpful and got me EXACTLY what I wanted and needed. Thank you. Straight forward process, no bs. I love my car!!!!!!

Great experience working with Alex Roman, showing me all my different new leasing options, once I get closer to the end of my current lease, I ll definitely be back to work with him!

I bought a 2025 Kia Carnival Hybrid and had a wonderful experience with Johnell.

Good all around experience

Brought my Kia in for recall service. No issues. Friendly service

Had an issue with my hood not opening that was finally resolved so I could get an oil change.

Great service at the collision center. Brian and Christine were super helpful!! They updated me throughout the process and my car was done when they expected it to be. Made a hard situation easy!

My experience at Deatination Kia was very pleasant and professional from the beginning, when obtaining info and test driving with James, to the final visit when working with Dennis to finalize the purchase. Jose in the Finance Office was also very pleasant to work with. All in all it was one of the easiest car buying experiences I ve had.

2023 Kia Soul. Needed NYS inspection. Marshall greeted me in a few minutes and was very friendly and warm as usual. Briefly discussed check up. Always a good conversation with him. Really nice guy!!

I am so pleased with my purchase at Destination Kia -I have been buying cars there for years and I must say Juan Morales made the buying easy going and understandable. It was the first time I actually enjoyed the negotiation process -highly recommend Juan to anyone looking to purchase a vehicle.

Great service and with a smile

After purchasing my 3rd vehicle from Kia, we now use their service center for all repairs and maintenance. The repairs are always done right the first time and if the vehicle requires additional services beyond the service date, a complimentary rental is provided to keep you mobile during the repair period.

Jake was my saleman worked quickly to find the exact car i wanted with quick negotiations went home that evening with a new car

Excellent service as always done in a reasonable amount of time the car wash was a great added bonus

Marshall is the best! He always knows exactly what to do to ensure I have the best experience dealing with service. Thanks Marshall your the best!!!!

Marshall from Destination Kia service department was outstanding!! Thank you for your wonderful service

Great services

My oil change took 3 hours other than that everything was great

Both times I have gone to get services done, I have had nothing but issues. Takes incredibly long, they don t answer texts about wanting updates, they did not give me a complimentary car wash, etc.

John is a great salesman. I pretty much knew what I wanted but everyone there was friendly and thorough. Hopefully I get another 10 years out of this Kia Soul!!

Alex went above and beyond to get me what I wanted. Thank you Alex love my new car!

My service rep provided excellent service and she was very professional. I didn t have to wait for a long time to get my vehicle back.

I recently bought a 2022 Telluride. I worked with Jerrad. He was very personable, easy to work with, and he made the buying process smooth. I will be recommending Jerrad and Destination Kia to any friends/family in the market for a new or used car.

Stopped in on the odd chance that they could see me today even though I didnt have an appointment. They were able to fit me in and corrected the problem within a few hours. Thanks to Daniqua for taking such good care of us!

Bought my dream car today would recommend wilky leger for the perfect salesman knew exactly what I wanted an got it for me HES THE BEST thanks you wont be disappointed with him thanks for following up with me too

The service department was outstanding, kept me informed on every aspect of my car . I was extremely happy with the work done on my car. Service advisor was great as was the techs.work. GO DESTINATION KIA !!!!

I purchased my 2nd KIA at this dealer and both times worked with James Temple and he has always made the experience so easy and smooth! Buying a car can be so stressful and overwhelming but James really does a good making you feel at ease and is very knowledgeable about the various models, trims, etc. which helps get you in the car you really want. If you re in the market for a new car I would highly recommend working with James - you ll be in good hands!

My wife and I purchased a new 2025 Kia Sportage for her and we ended up working with James Temple who helped us find the exact color and trim level that checked all our boxes. James was our ideal salesperson because he was knowledgeable, not pushy at all and was genuinely invested in finding us the perfect fit. It s hard to find a car salesperson that is easy to work with so I d recommend scheduling an appointment with James if you re looking for a new or used vehicle

Bruce was very helpful with our new auto purchase

Great Customer service, excellent technical expertise. They found the problem fast and fixed it fast, at a fair price.

Went in and looked at cars with a buddy of mine. The staff was very helpful and willing to sell. They offered us water and asked if we had any questions about anything they could answer.

While my car was sitting there for 2 months bc of negligence from other my guy ben kept me in the loop at all times ~Trevor,Nizier

Brandon was great with helping us get a new car! From beating a price from another dealer to get us as a customer and being able to answer all the questions I had. I would recommend him as he was always willing to help and very fast in his responses.

Listened to what I was wanting and looking for. Did not push me into anything and explained things in detail

Loyal customer at Destination Kia. Last week, I turned in my Niro and leased a Seltos S. Sales Consultant Jerrad, very knowledgeable in Kia vehicles! I intended on leasing a Sportage but after speaking with Jerrad, the Seltos was the right fit for me! Thanks Jerrad, Brett and Destination Kia.

I recently had the pleasure of working with Jarred at Destination Kia, and I can confidently say it was one of the best car-buying experiences I ve ever had. My wife and I were leasing a couple of vehicles, and from start to finish, Jarred made the entire process seamless and stress-free. He was incredibly knowledgeable, patient, and attentive to our needs. He took the time to explain all our options, answer every question, and ensure we felt confident with our decisions. His professionalism and genuine care for customer satisfaction truly stood out.

First let me say I tried working with management at the dealership before coming on here and posting a review. On January 9th I went in for oil change service. I drive a 2024 Kia carnival. When I purchase the car, I was told I had two free oil change. When I booked the appointment the representative on the phone said she saw that I had one free service left. When I got to the dealership I inquire about the free oil change left, I was told that expired a year after purchasing the vehicle. I was fine with that no problem. Marshall write up my service told me the cost will be $200 because special services is needed for 15,000 mile. I was a bit thrown off by the price. I sat down looked on Kia s website. I noticed they had a special going on for oil change and filter for $69. I went back over to Marshall. I showed him what I saw. He said it was too late to add that coupon to my service. According to the service that I was paying for, I am supposed to get all of my air filters replaced, oil change, fluid tap up and a 360 checkpoint. When I got home told my husband what had happened at the dealership, he double checked my fluids and my air filters. Turned out the fluids were NOT tapped off. And air filters was NOT changed. Contact the dealership I was told I needed to speak to Jim. Left a few message. No response, I did get a hold of Justin who works in a different department. He was very nice, but was not the right guy to help me. Finally, Monday January 13th, I heard back from Jim explained to him what happened? He said he needed to do a little bit of investigation and he would call me back by the end of the day. He did not call back. Today is Wednesday January 15 called a few times left a message still no call back. If owners of the dealership is read in this message. Please somebody get in contact with me. All I want is for them to fix what was wrong. ****Reply. Got a call from Marshall today January 16, I missed the call and I was left a voicemail. Basically saying in a nice way that they will refund my money back and I can go else where like Matthew KIA for service next time. Also on the voicemail they made sure that they emphasize that the work was completed(repeatedly 2 to 3 times) Honestly, I didn t want the money back. I just wanted them to perform the service. I guess I ll take their advice and go to Matthew next time.

After a week still waiting for a phone call on how much it will cost for the work that needs to be done on my car

Dillon was great to work with. There was no pressure and he took his time with us. We took home our new car on the same day. Love my kia sportage hybrid

Great. This is second car I leased using Alex as my sales rep. He is always so helpful and works hard to meet my goals on leasing. He s professional and goes the extra mile to ensure I m happy with my decision. From the beginning of the process until I drive off the lot in my new seltos he assisted me even in setting up my Kia app. Thank you so much Alex. And I must add ge always follows up through out my lease to make sure all is well.

Quicky and easy

Eddie took excellent care of us at the service desk. He got our telluride inspected and four recalls fixed while taking the time to explain brake repairs for the next service appointment.

Ive brought my car in multiple times trying to address a KIA authorized warranty extention for 2 separate issues. Theyve done a really great job at sidestepping the issues and not fixing what the problem was. Theyve been especially skilled at squeezing out a diagnostic fee from me on top of not addressing the factory authorized warranty extension. Shameful, slimy, corrupt, fraudulent.

Had an appointment and was taken right in. Wait time was very reasonable and everything was done to my satisfaction. This is a good place to get your Kia serviced.

I feel I am welcomed as a valued customer each time I have service done at Destination KIA. They are timely in their service work. The tech who worked on my vehicle came out and discussed the work they did to my satisfaction.

Marshall is very good to work with.

My attendant was polite and communicative. Good experience all a round!

It was just about getting money suggesting that I need other maintenance at a cost of $697.00. This is tha same old story a man try to manxplain to a women on what he wants me to have not what I need. In addition a women of color. Why isn t the dealership in line with carfax?