Cummins Sales and Service in Albany

The ISC 8.3 in my motorhome was throwing a code as we traveled from Arizona to the East Coast. My blue fire app indicated it was some sort of EGR issue. We stopped at a freightliner dealer in Alabama and they replaced the sensor And clean the EGR valve. Pretty much working from a trial and error standpoint. When we arrived in Albany, New York, we finally had some downtime and I was able to make an appointment with Cummins. I figured going straight to the engine manufacturer would be the best route rather than going through Freightliner. Rich, the service advisor was great. First he got me an appointment, then explained what they would do. They would remove the parts needed to do a thorough analysis and determine exactly what was causing the issue rather than just putting on new parts and seeing what happened. Long story short it took the better part of a week, but we’re all fixed and back up and running 100%. Repairs on these big engines are not cheap, but it’s a lot cheaper if you go to the right place the first time and have the job done right. Thank you Cummins

The Albany Cummins shop provides outstanding service. We brought our RV there to have the generator looked at since it was intermittently not starting. When we arrived we talked with Kelly and Rey about what we were experiencing and they were completely interested in hearing as much detail as possible. They then explained in easily understood terms what the likely problem was and how they would go about diagnosing it. They kept us well informed throughout confirming the problems they found, when they expected parts to arrive, and when they expected repairs to be completed. The generator now starts easier and runs more smoothly than it ever has. We are very pleased with their service and communication.

We had an issue with our generator not working while traveling in our Motorhome from Florida to Albany. We called and talked to Kelly who said to bring it in for a Quick Look when we get to town. We did this morning and she and a team of two great tecs met us. They looked at the generator told yes what they thought and we were back on the road. They had the best customer service of all the Cummins places we’ve been to. Thanks for helping those of us living in our RV when on the road. Kudos to the whole team.

Came in last week, May 28, for my Cummins Onan generator. They diagnosed it in 90 mins said that some parts were needed. They removed it off my truck, and said they'd get the parts and fix it. They got the parts 3 days later, fixed it and fired it up. I came in today June 3 and they put my generator back in in 60 mins. This was all done under warranty. Awesome work Cummins Albany👍❤. Definitely recommended.

I am so frustrated. I left my work vehicle with them for a week to have the generator fixed. Brought it home (which is an hour away), and it still wouldn't start. Brought it back for another week. Just got it home and found that they messed something up with my inverter system, which was brand new less than 6 months ago. I am now out 4 weeks of revenue and counting, $2100 for the repair (plus whatever it costs to fix the inverter), and over 12 hours worth of gas driving it there and back so many times (over $350).

LONG AWAITING ULTIMATE REVIEW Did a rebuild out of frame down to bear block in 2020 and i must say it was a good experience, after the rebuild I had some minor issues I shared with shop Foreman Pete and he addressed all my concerns. Since that time until now the engine has never failed, it had been tried and tested and proven in all different weather/hill/ load sonorous 6 days a week up to making this post. This engine has been well put back together by tech :AJ To all especially to Owner ops, were its hard to get quality work done these days. I would recommend this Cummins location friendly and helpful environment also in the parts department very helpful guy's

Excellent service. Super professional. Dave was extremely helpful and pleasant. Took my Motorhome there for Onan generator repair. They brought me me in on time, found the problem and fixed it. Fair price, and very nice facility. Would absolutely recommend if your generator has issues!

Let me share my experience I had with this Cummings dealer in Albany, NY. I came to this Cummings shop to get an overhead adjustment done on my t680. Since I got the truck in the shop I ask the them if they can fix an air leak that I had on the air lines coming in to the shifter, the lines is sitting on top of the transmission, 4 lines that have quick connections. All 4 of the quick connections were leaking. I had check them air lines before thats how I knew they were leaking. They said they can. I went to pick up my truck when they had finish and I start the truck up it was still losing air, I ask Peter if they had fix the air leak and he said yes, so I ask why is there no air in the air tanks then. They call the mechanic to the truck and the mechanic told me he fix the air lines, he replaced all the quick connections. Now... why would you LIE and said you fix the air leak when you did not!!!! AND CHARGE ME FOR SOMETHING THEY DID NOT FIX!! it's hard to find a honest mechanic shop these days now!!! I did the favor and open up the panel on the floor where the shifter is sitting and this is what I found...I have attached some videos. they did not change of fix anything!!! I sprayed the lines with soapy water and it was bubbling with air escaping... these are videos but not sure if it will play. this Cummings won't be seeing me again!!! take a look!.