935 Central Ave, Albany, NY 12205, United States
Mavis Discount Tire is one of the largest independent multi-brand tire retailers in the United States and offers a menu of additional automotive services including brakes, alignments, suspension, shocks, struts, oil changes, battery replacement and exhaust work. Mavis Discount Tire stocks a large selection of brand name passenger, performance, light truck, SUV/CUV and winter tires all backed by a tire price match guarantee. Our tire prices won't be beat. Come visit us at Mavis Discount Tire in Albany, NY today.
The Manager Josh provided excellent service. He provided a detailed explanation of what was going on with my car before and after the work was done. Making sure that I was completely satisfied with the work and was informed of what else needs to be done. I would definitely recommend.
Josh and his crew at Mavis are honest, fair, and experienced at what they do. I came in for a tire repair and they were able to fit me in, find and fix the issue. I would highly recommend them if you're looking to have any work done.
This specific location is trustworthy and thorough with their work. Not to mention very informative and helpful. I’ve been a customer for 3 years now. No complaints. They help save some $$ too. Every time. In my opinion, coming from experience, it’s the best location in the area!
These guys work hard! Great customer service here. Chris definitely goes above & beyond. Highly recommend them if your in Albany and need services.
While the man at the front desk was doing his very best in what seemed like very unfortunate circumstances, and likely so were the mechanics, this still was an awful awful experience. I made a reservation three days in advance and made sure they had the tires in stock, but unfortunately it still took over three hours to get my tires changed. Midway through these three hours, they pulled me in to let me know my back two tires were in good condition and asked if I wanted to keep them. I said yes, thinking this meant I would be saving money only having the front two changed. Then the tech showed me issues with my front and back rotors. While there may have been some truth to this diagnoses, they estimated me at $1600 for these new issues. Mind you, I had my brakes changed last October. This was predatory (I told them no). After everyone in before me who did not have a reservation left, eventually I was able to check out where they charged me for all four tires. I questioned this and found out that the tech meant I could keep my two original tires as "spares." Why I would need two spares is unbeknownst to me. Communication there was absolutely awful. I don't mind getting all new tires, but the mix up was frustrating since I thought I might be saving money, and they didn't offer anything for this mx-up. I knew if I asked them to change it back it would've taken at least another 2 hours, so I left. Come to find out since my car has limited trunk space, they put these two tires in my back seat. The front desk man kindly helped get these out of my car since I have no use carrying two spare tires in my back seats (????) I'm not sure if this is actually anyone's fault since it seemed like a bad day, but still was a bad experience. Gave them two stars since the tires appear to be working good, but I will not be going back.
I recently had Chris at Mavis Discount Tire handle an oil change, and it was fantastic. He was incredibly quick, getting the job done faster than I expected while maintaining top-notch quality. Chris’s friendly and professional service made the experience seamless. I highly recommend him for anyone looking for speedy and reliable service!
The Store Manager, Josh at Mavis Discount Tire at 935 Central Avenue went above and beyond to answer all of my questions. His attention to detail and the customer service he provided meant so much to me. I’m excited about returning to this facility and bringing them more business. I highly recommend this place.
Mavis located at 935 Central Ave have been working on my car for about 6 months to a year and every time go there they are always making sure I have the best of the best work done on my car. S/O to all of the mechanics especially my top mechanic Josh. Josh is an outstanding employee and is straight forward about the work that should be done. Thank you Josh and Mavis for the outstanding service you guys provide.
These guys always try to work with you to get the job done, very good communication and detail, I will come back again
Fantastic service, they always try the most to be helpful and understanding when it comes to helping me with tires!
Im commander Shepard and this is my favorite store on the citadel
Great place great service
Had a puncture in my tire got it fixed and replaced fast
The store and staff was great!! Josh helped me get in and out quick & helped answer all my questions. They helped me understand fully what I needed and even saved me some money. They ve got great service at this location!!! 10/10 recommended location.
It doesnt matter if I need an inspection or something fixed or just air in my tires this is the place to go. Josh and his team are the best guys and always help me out no matter the issue.
Got a my inspection done here, absolutely no complaints about the staff or the service provided
Service was great, staff was extremely helpful big shout out to Josh, for helping me get in and out in a timely manner and informing me of the other issues on my vehicle
You guys need to bring Terrence back the store is not the same without him I was informed what happened you guys corporation should ve handled his case a differently at least with a suspension and fire that other kid that was always spaced out
Busted a front tire, pulled it in, got it done really quickly in about 20 minutes
Everyone here is knowledgeable and very kind especially Chris at the front desk the prices were very reasonable and I will definitely be back
Warranty info not explained and when you ask for a service they just do what they want. Ill never go there again and I will tell everyone I know not to go there.
Truly the best place to bring your car! Understandably, i drive a mercedes so places can be pricy with the amount of work that has to be done on the regular. The environment and employees of THIS mavis is great, affordable and friendly. When they say your car will be done in an hour, they mean it!! Two employees here, both named Josh are great. I highly recommend as this is where i bring my car for quick work!!
Thank you jayvan aqeel and jeremy
Very poor service was told they couldn t do an alignment on my dodge.
Went to get two of my tires replaced, Chris helped me out by giving options and kept me well informed on everything.
Jeremy!69jeremy69jeremy69jeremy69!!!!! Thats you mavis
Fixed my brakes. Good price. Chris did a great job!
Manager is very helpful ! Staff super friendly and helped with my problem !
Friday afternoon and leaving town at midnight. Got a flat. Stopped at snother shop to the road as I passed their first and online at an appt in 20 mins. Show hi they told me maybe be done by closing. So I called mavis. The fellas said it will be a little wait but we ll getcha in and out. And hour and a half later I was checked out and in my way. Thanks again guys, above and beyond
Great experience it s awesome. Big thank you to Josh for assisting me.
Top notch customer service, knowledgeable and such a friendly environment. Thanks as always!
Excellent customer service! The employees at 935 Central Ave were kind and courteous knew what they were talking about and answered any questions I had. 5/5 would recommend it every time!!
I had a great experience at the Albany location. Will be returning for my inspection soon! Thank you to the great crew behind the counter. You guys rock!! Edit to add: I was a return customer and had amazing service again even in the freezing cold this team is on POINT!
Aiden was so helpful at my time there, definitely will come back again
The service and quality of work there have always been excellent! :)
Very professional, friendly service,Great pricing, and Quick same day service
Gave me Amazing options, didnt try to push me to the more expensive ones.
Great experience, they were able to fix a lug nut on my tire when walmart couldn t, and they did it free of charge. Definitely recommend
Got my tires done here and everyone was polite and answered all questions I had.
Had a great experience at Mavis tire today Josh m was so great and helped so much I will give 10 stars all day
Guys were great in getting me what i needed and wanted as far as getting my tired and all the bells and whistles taken care of. I always use Mavis and I m sure I ll be back at some point
Nice job mavis
Thank you Josh !!!!!
These guys got me taken care of man, really helpful!
Went to go get my tire repaired from a nail. The service was amazing and Josh helped me understand the process in how and what theyre going to do to repair my tire. Very knowledgeable staff and are eager to help. Thank you guys for your amazing work.
Both Josh were very helpful and treated my bmw great. Fair prices thank you guys
They replace brakes and rotors for a VERY fair price!!!!!! Also enjoyed speaking with Chris at the front desk while i waited. Highly reccomend using them!
The service was awesome, and personal were true professionals.
Josh and Aiden were excellent. They answered all my questions professionally and patiently and provided me with helpful and honest advice when choosing tires. Unfortunately, I ended up needing rear brakes in addition to the tires as well as a few other things and Josh went above and beyond to help me out. At no point did I feel like I was being upsold or taken advantage of. It s hard to find good people these days and I appreciated their honesty and fair pricing. I will be taking my car to them from now on and recommend you do too. Thank you for your help again today!
Jeremy is always great. Service is amazing !
Jeremy was very helpful Ns even though he was extremely busy he still assisted me at one of the hardest times of my life I m very appreciative and grateful there is not a lot of people who have this mentality and empathy nowadays recommend him and very appreciative
Good service, good prices
Last week I went there for state inspection, but they said we can t because our license is expired. I really not understand have can someone run the business with expired license, but can t to inspection. They are making these excuses, just because they don t want do state inspection because they can t charge you extra. State must take action on this matter. This is the third mechanic who declined to do state inspection.
I have had to use this Mavis for a tire repair recently, it s the season for flats. The professionalism and customer service here is top notch. Thank you Josh, George and Aiden for the excellent speedy customer service to allow me to get my tires repaired and back on the road so quickly.
Mavis on Central Ave doesnt miss! Recently needed an alignment and oil change, it was started asap and my car is running smoothly again! Oftentimes you come across a strange vibe with auto shops but at this point I feel comfortable coming to the crew here with any questions. I cant recommend them enough!
Always great jobs done here thats why I keep coming back . Josh g , Chris and Aiden helped me out and explained all my options and got it done fast and friendly!
Great Customer Service, very professional and sufficient. They repaired my tire and got me back on the road. The guys working were helpful. Thanks to Aiden, Dom, DJ & Josh. From John D.
Horrible! I will never come here again. Made an appointment for 5 was asked to be here before 5 if possible. Got here 445 and was told sorry our guy is leaving. Asked for a 10day grace then since it s 5pm on a Friday told sorry. Ridiculous! Next day I get a sorry you missed your apt! What NO you guys refused me service!
Quick and easy service for a tire patch.
Thank you jeremy! Thank you mavis 935 central!
Thank you jeremy¡ thank you mavis 935 central ave
Jeremy helped me and had excellent customer service. I d def recommend coming here. Great prices and great work!
Josh was awesome! Great customer service and did good work on my 2014 Cruz
Went there for an inspection yesterday and failed inspection due to needing new brakes and rotors, so I said cool I ll get them swapped out. The clerk then attempted to charge me $1100.00 for new breaks and rotors replacement. That was the most outrageous price I ve ever been charged for this service. Shitty customer service, don t waste your time. I understand y all are experiencing a lot of scrutiny since that limosine accident happened, but that doesn t mean hike up the prices on loyal customer. Extremely dissatisfied.
I called on a Sunday afternoon about an issue with my muffler. They took me in right away diagnosed and solved the problem quickly! Great experience! Will be back and would 100% recommend! Thanks again guys!
Got me in quickly ! Good service too!
Joshm and T are my favorite people to see there. Always a great time
Got me in immediately.
Great customer service. Kaz and karem were awesome
Great service! Had my tires rotated for free! Kaz who was heading the front desk was very kind and respectful.
Quick and efficient. Everyone working here was very helpful and nice. In and out within 30 min.
Mavis was great got me in super quick with a great price for my tire when most stores didn t have them even in stock!
Great service. Amazing staff.
We have gone to Mavis Discount Tire located at 935 Central Ave. for years, they have always done their best to take care of us and our vehicle. Always very friendly and welcoming and always happy to try and help with prices as they know how expensive car repairs can get. Thank you to Josh and team for all of your hard work and understanding.
came in to put in tires, got me in and out quick
Do not go to these scumbags. They don t bother telling you about all of their extra fees until you show up and they re halfway into the job. 20 extra dollars to mount the wheel back on my car after a tire repair don t ever come to this place and if you do dont fall for that because mounting your wheel is not hard to do yourself
Bad customer service and quality of work, do not recommend.
Came in on 09/22/24 with a flat tire josh m helped me out and Recommended I get brakes and rotors and I got them George was the mechanic and now my brakes work perfect I recommend going back a thousand times over best place in town
Fast, professional and friendly service!
Walking into 935 state felt super good! The store is very clean the entire staff loves their job. This includes the store manager Josh ! Like how often do you see that ?? All I did was go purchase a tire and I was very pleased , The store manager Josh and team executed my expectations. We need more store managers and teams like this Professional, fast great energy and helpful!
Kaz and the guys took care of redoing my alignment that was slightly off. Was able to get me in by 2pm and out in a couple hours. Things are straight and my 2 new tires feel great.
I have been coming here for about a year. Mavis always does a great job with oil changes , inspections, tire repairs and installations. Back in June they replaced my tire valve sensor. When it started acting up again this week I brought it in today and they fixed it free of charge! Always very happy with their work.
Great service. Thanks to Josh and his team! I don t need to have tire replaced just another plug! Looking forward to doing more business with them when I do need tires.
Helped me same day replace my tires on the spot; super nice and helpful and gave me a good price for the replacement.
Reasonable and friendly ! Very nice
Thank you so much for helping me out. You guys had great service. I was able to get back to my home in the bronx without any tire problem because you guys fixed it good. Thank you again ! God bless you !
This place did great service with my tires!
Good experience from this 935 Mavis store always.
I went to 935 Central Ave to get two new tires and to get my tires aligned. The workers were very friendly and nice. Would recommend.
Guys at 935 rock thanks Jeremy
Wow! I went to 935 central avenue Albany ny. This place is the best in town Bar none. I went there for an oil change. Josh (the store manager) got me right in immediately. I was ecstatic! I literally just handed the keys to my vehicle to him and he handed them right back to me it was complete. I really enjoyed me experience at Mavis discount tire and highly recommend anyone with automotive needs or concerns to stop in and say hello. Very friendly staff and clean building. Five star for sure . Thank you Mavis!!
It was a joy and a pleasure to be serviced by Mavis store 70 and the great service rendered by this store. The staff was excellent and gave me superb service in product and cost. I had a bad experience with one of the competitors. Thank you Mavis for excellent customer service and honesty.
All the employees are a pleasure. I was very pleased with my service i received. I went to 935 central ave location.
Everyone did so awesome at 935 central ave. Thanks Jeremy
Jeremy helped me with a flat repair!! He did a great job!
I made an appointment to get my car inspected and was able to get right in on time! Jeremy was very helpful and friendly!
I recently had a great experience at Mavis Tire on 935 central Ave in Albany, NY. The staff were incredibly friendly and knowledgeable, making sure I was well-informed about the different tire options available for my vehicle. They worked quickly and efficiently, and I was back on the road in no time. The pricing was fair, and I appreciated their honesty no upselling or pressure tactics. If youre looking for reliable service and a team that genuinely cares about your needs, I highly recommend Mavis Tire.Sure! Here s a review you can use: --- I recently had a great experience at Mavis Tire on Western Ave in Albany, NY. The staff were incredibly friendly and knowledgeable, making sure I was well-informed about the different tire options available for my vehicle. They worked quickly and efficiently, and I was back on the road in no time. The pricing was fair, and I appreciated their honesty no upselling or pressure tactics. If youre looking for reliable service and a team that genuinely cares about your needs, I highly recommend Mavis Tire on Western Ave! --- Feel free to adjust any details to better reflect your experience! --- Feel free to adjust any details to better reflect your experience!
Two Josh and Jeremy did good!! All the mechanics seemed knowledgeable. Thank you 935 central ave
Thank you 935 central ave. You guys rock!!!
I came for the $99.00 brake special- well worth the price . Great service& professionalism
935 Central Avenue. Jeremy helped me get a good deal on tires, got me in last minute and helped me pass my inspection. Got a good rebate on the tires and everything was done in an hour.
Mavis did they thang!! Thanks 935 central ave Jereme helped me out major
I met the nice guy at the front named Jeremey me he helped out a lot. He s really nice and professional and he knows everything about cars.
Best place to go for any car issues in the area plus happy birthday to my love, Jeremy
They fixed the nails in my tires very quickly and were so nice and patient with me!!
Went on 9/5/2024 for a oil change the manager was one of the best manager I felt with at any location I left as one of the happiest customers of the day much respect the worker are working hard everyone works as a team and the respect is there once again thank you and I ll be going back
935 cental ave is very friendly and efficient.
Josh and his team are all very pleasant to work with they get u in quick they do everything in there power to help very happy with them thank you Mavis team
Fast friendly service
Chris aka Cos is very friendly and professional and was a great help today
Great customer service and learning lesson.. he wrote everything down for me and was super friendly.
Trailer popped a tire a few miles away. We called and they got us in immediately. Our tech Terrance mounted the tire fast and were back on the road. 5/5 speed and service, great experience.
Staff was pleasant & professional. Fixed the problem in the promised time frame. Awesome experience
Placed an appointment for 12noon. Showed up early at 11:40 and spoke to the employee. He said that it would be an hour before they could get me in (so much for appointments but whatever) and that they don t hold times for inspections. He then said I will call you when the time opens up regardless and get you in . I told the employee I would be right back regardless and he acknowledged and went back to other things. So I drive to Colonie Center to drop a package at USPS, come back and sit in the waiting room at 12:30. At 12:54 the employee called me and then looks over and sees I m sitting there. Then tells me someone else came in at 12:39 and is now going to get the next inspection because they don t hold times and it would now be a 3-4 hour wait. I explained I was sitting int the waiting room and my time slot was given away somehow because he didn t see me or bother to call until AFTER. The employee then went around in circles with we don t hold times and I didn t see you and refused to take responsibility for messing up the times and notifying the next person of the issue. This store is an absolute joke.
I stopped by today at 430pm because my tpms sensor light came up and was told that someone would check the tire pressure. I waited patiently for 1 hour to be turned a way. HORRIBLE CUSTOMER SERVICE! Everyone saw me sitting there including the manager. This location is a joke. I dont recommend this location at all. Call me a Karen if you want but you dont have someone wait 1 hour to then be turned away. I could have went to another place for service in that time.
Great service!
Always a pleasure
Set up an appointment online, called to verify and was seen the same day. Their team got my car taken care of sooner than expected.
Did great work on my car, was able to fit me in the same day. Aiden was wonderful and incredibly helpful!
I went in to just get two tires. The staff worked with me with the pricing to be able to change all four tires. And they had it in stock!!Thank you mavis discount tire, I have a peace of mind on the road!!!
Ive been going to these guys for years and I always had a good experience and great service.
Josh is amazing gets u in ASAP helps with whatever needs done does amazing work and has tons of knowledge I will NOT GO ANYWHERE ELSE
This store assisted me with all my car needs
Mavis on central Ave is always my go to spot when it comes to my cars tires and breaks, This is the place to come to.
Best ever saved my lifeeeee . Highly recommend . JOSH STORE MANGER AWESOME Superb
Everyone is great and so nice! I highly recommend!
Josh and team were amazing!! They helped me so much and explained everything in detail. For once in my life I didn t feel like I was being screwed over with car repairs. Highly, highly recommend.
They need to use common sense, people dont want to sit for hours when they are told they were made an appointment. Sat for almost 2 hours with no end in site as people who walked in got put head of me. Within the next hour got oil change and tires done as a walk in nearby. They should be transparent with pple let them make informed decisions rather than sit around.
Quick and speedy service. Highly recommend.
So I looked up some tires online at Walmart they were priced at $71.00 for rollback but I couldn t pick them up in store purchase so I called mavis . Spoke with Kaz who told me that mavis could honor me with a price match. I came in he got it done immediately. Very thankful. Great place to shop.
Incredibly friendly and helpful staff, got me an amazing price on the tires I wanted
Excellent customer service, fast and very professional staff.
Had a trailer tire blow on I90. The guys at Mavis jumped right on it and had my going in 15 minutes. Very helpful.
The staff at Mavis are A1. Even though their system was down, they were willing to Inspect my Tire. They called me with updates every step of the way and were able to replace my tire without waiting. Thank you again!!
Josh was very helpful, kind and courteous. They gave us good deal on tires and got us in and out quickly. Very reliable.
Always fair and polite !
Great experience! Squeezed me in in short notice and took care of the issue promptly and professionally.
Good service and cost. Thanks.
These guys do great work!
I went to do an oil change service on my 2013 Honda Pilot and they were not even able to lift my car nor could they open the oil tank cover and there were three men there, they put an apprentice to do the job and he didnt have the slightest clue. I had no idea how to do it, I had to intervene and take my vehicle. The supervisor seems not to care in the slightest and the front staff doesnt even know how often the oil should be changed in a car, nor does he have any idea what the drain plug uses. a pressure washer and it must be changed, it does not occur to them to go to this place, they will waste their time and money.
Great service
Nice store
Never gone trust this company! f aiden say something about service don t hear it!
Always come to this Mavis! Ive always had great service here and cannot recommend enough.
The best guys ever! Stayed late for me
Outstanding service, store manager was great. Kaz did great too. Took care of my tires and was a legit experience. Will be buying my next set of tires there. Took care of my wife a year ago as well. Can t ask for more. This is the shop to go to.
This location took amazing care of my wife s car, was able to have our tires changed same day as a walk in and were a pleasure to work with. Josh and Chris were great and extremely friendly
I came in briefly just to have my tire serviced and boy these guys are good. I had no idea my brakes were bad and they showed me exactly what was wrong. Thanks again You guys!
Brought in my classic car for an inspection - funny how I had perfect brakes on the way in but leaking calipers all around on the way out. I wish I had never gone here. They wouldnt even man up and pay to tow it home. I know its common for people to say it wasnt like that when I brought it in but I promise you, the people who do their own work on classic cars are not trying to drive an unsafe machine, theres no way it was a coincidence, theres no way it was my fault. They did something to my car and they wont own up to it. I wish I had never taken my car in to this place. Lets see how much they cost me.
Excellent service and very approachable staff. DJ was very helpful in explaining my quote and what my options were for servicing my VW Jetta
Great took it for an oil change was in and out very fast
Quick and easy to work with to swap my tire out for a new one.
These guys are fantastic!! Got me in for brakes toward the end of the day, gave me a discount on my brakes and everything!!
This is an unfortunate situation that I wish never happened, but it is a fact. My car battery didnt start, and I had no power, so I towed it to Mavis. They called me back and told me that the problem was with the battery. I changed the battery, and the car ran fine. Problem solved? No. The next morning, the same issue happened again. I called Mavis for help, but they told me they could not do anything about it. I had to Uber to work for a few days. When I called for a second tow, the tow guy checked my battery and circuit. He said the battery was fine, and only the terminals and wires needed to be cleaned up and the connections needed to be tightened up. He did it himself in just one minute with a knife and some elbow grease. There was no need to tow the car anywhere. I brought the car back to Mavis, stating my concern and annoyance, and expecting them to clean the terminals. However, they told me everything looked fine and nothing needed to be changed. To summarize: two tows, one changed battery, and more than ten Ubers. The man who came for the second tow fixed my problem with an old knife. In reality, the issue just needed some bolts and wires, which I could have fixed myself if I had been educated about. Its a really bad look for the business, and the worst part for me was that they pretended to provide a service they initially should not have taken on. Its the money, the time, the break in trust, and the inconvenience. I cannot speak on behalf of other services provided by Mavis, which many people claim to be great and are satisfied with. However, when it comes to my experience, it was disappointing.
The staff, especially Aiden and Josh were very helpful in expediting my emergency tire repair.
I m so glad I chose Mavis! I highly recommend this place. The service was great & they were all so awesome.Thank you guys so much for fixing my brakes.. Shout out to Aiden, Chris & Josh! You guys are the best
Aiden was super nice and professional!
Would highly recommend this shop, the staff are always great and welcoming. And you ll always save $$ up
Got me in right away when my tire got a flat. Hooked me up with back tires and brakes (much needed). Quick service. Thanks!
Great shop all around
My boy Ej did his thing with my tires. Amazing service and it was quick and efficient. The staff was understanding and helpful with finding stuff that was wrong with my car, amazing work was done
The tire repair was completed quickly and professionally. The staff is very cordial and was able to take the car in immediately even without and appointment. If I find myself in Albany again in the same circumstances, I would go back to this shop.
Terrible customer service. Manager always gives excuses. Run around wasting time and gas. And always blaming it on new employees in training. If theyre in training they should Be trained properly. Not having dumb answer the phone and give me wrong information.. Also stating that they are the manager so its a lot of balls Do not go to mavis at 935 Central avenue albany new york. I wish I could give them a 0 Wasting my time and money.Wasting time and money central avenue albany new york
Tried to have my inspection done there and was told I needed new front brakes, rotors, and control arm bushings, but just took it to the dealership and it passed inspection. I won t be going back there again.
Id give these people 10 stars if I could! Theyre courteous and helpful. They were open late and able to get me 2 tires and an alignment after I was disabled by a pothole in Albany. Im going back again for snow tires as soon as they come in.
Always helps me with my tires when I need it. Great customer service . I would recommend this mavis everyday of the week
I went 365 days on a tire I purchased there without any problems. It was a Goodyear.
What an amazing experience! From breaking down in the middle of the busy intersection to corey running and helping us out! God bless his crew and the way the go out of there way to help! He got our alternator fixed and tires on in less time then it took to break down! Bravo corey! Thank you team!
I have been buying tires from this place since 2009. I like Carl the manager!
Had a great experience, let us walk right in and tires were done at an amazing unbeatable price , great customer service as well as personality even though it was early in the morning and just opened :)!Josh ,leyward ,Cory and aiiden were all a great help and positive start to our day! (We brought in a mercury montego and it s hard for us to find places that have the right size without needing to order them so it was absolutely perfect!)
The costumer service here has been outstanding. Josh took care of me right away with all of my car needs along with answering my questions . I couldnt of asked for better service anywhere else!!! Josh is top notch and most importantly, Josh always is willing to give a listening ear. Give this man a raise
Check out Mavis at 935 Central Ave. Albany. They will show you what customer service really means.
Do NOT go here!! I bought tires from them about a year ago, and went in for a routine tire rotation. I picked up the car and drove a half a block before my tire fell off the mechanic forgot to tighten the lug nuts. I called, broken down in the middle of Central Ave, and they sent a store employee to help. The store employee was so panicked and had no idea what to do. I took picture of the car, attached, and walked back to the store (again, this happened a half a block away). The manager Josh was polite, but again was very panicked and had no idea what to do. I asked them to call me a tow and someone who knew the process/ procedure for when this happened. While waiting for the tow Josh told me that this has happened three times while he has been working at Mavis (he later told me that he has been there for 9 months). Josh said there is a process for tire rotations but no one really uses it and generally the training mechanics do it , and they should get sign off, but normally don t. I was appalled, Josh said this statement so casually, and later said they very rarely sign off on work anymore as corporate doesn t require it, and it takes up too much time. The regional manager, Mike, was rude from the start, while still waiting for the tow Mike called us and said that there wasn t much they could do unless I let them fix it. At this point I just wanted my car fixed properly so told him I would be taking it to the dealer, he hung up on me as soon as I said this. The whole process of getting the car fixed was a mess, the dealer sent Mavis a quote but they refused to accept it and Mike wouldn t answer our calls. We had to call the Mavis store to ask them to call Mike several times, and still wouldn t hear from him. He hung up on us a few more times, and refused to provide us with a more senior person s phone number, or a corporate phone number to work with someone else. It took about two weeks for the car to be fully fixed because of the late approvals on Mavis side. I accrued costs while the car was being fixed (e.g., Ubers to and from work, etc.) that I would not have otherwise had if this incident did not take place. The costs are not my main concern though, it really is how I trusted this establishment with a simple job and they did not do it correctly. What if this was something that I couldn t have seen the effects of so quickly, like an oil change or breaks. I trusted Mavis to do quality work and that trust was completely broken. I understand accidents happen, but the way I was treated after the accident really exacerbated the depth of this new found mistrust. Save your self the headache and go somewhere else!
Corey, James, Josh, Arden & Layward were all absolutely amazing! They were super friendly and helped me to figure out a more affordable plan for my car. Will definitely be returning!
Had a simple flat tire issue. They replaced the tire, then diagnosed my car with another totally unexpected issue that just didn t sound right. Got a second opinion from another source I have more consistent history with and, surprise, no problems detected. Two or three months later, I get another flat in the tire Mavis replaced. This has been my experience in numerous locations. I would avoid this place like the plague. Friendly people, but I wouldn t be surprised if there s a class action suit one day.
Excellent customer service
Omgg the service was amazing! The guy named Leyward helped me out with my oil thats been bugging me for weeks. He was very helpful and friendly! Will be back again!
Josh was the one who helped me out. He was very helpful and nice.
Quick easy and recommended my family and friends
Professional and fixed my issues with my car. I cannot say enough great things! THANK YOU MAVIS ALBANY!
Josh helped us a ton. We had a flat tire and they fixed it in less than 3 hrs. Absolutely amazing!!! Great work will be back
I had a great experience at Mavis, Josh took great care of me and my vehicle and made the experience smooth and easy as possible
Josh was extremely helpful and knowledgeable!
a great friendly , fast experience! Can t thank them enough
Got me in and out quick the guys have a good sense of humor. Definitely coming back!
Great service
I was at Mavis today to get my tire replaced, Josh and Leyward was very helpful and the service was so quick and efficient.
Best customer service and mechanic
Im always satisfied with service
I was very pleased with the service at Mavis. They were extremely friendly and knowledgeable. They explained everything that needed to be done and made me feel very comfortable. Josh was very helpful and it was an all around great experience. I would definitely recommend their services.
Service is great. Employees are friendly and efficient.
Very fast and polite experience! In and out quick and got discounted price, Recomended!!
My car needed a lot of work, brakes, tires etc & the staff was excellent. They worked with me on the pricing & got my car riding like new. Thank you guys so much!! I appreciate you s.
Quick in and out tire repair
Had an issue and they were able to get me in very quick. I was able to go and view the problem and discuss the matter at hand. Very courteous and straight on with no beating around the bush. I hive 5 stars to these guys. JOB WELL DONE
Josh and Aiden were a great help, was able to get my tires changed quickly and efficiently!
Great service, and convenient! Ive been going here for about a year, and their service is quick, convenient, and they always go the extra mile. Josh, one of their employees knows what hes doing and gives great advice on tires and support.
Absolutely wonderful service, Josh talked to me and made everything easy to understand about whats going on with my vehicle. The service was very fast for how busy it was and i always know it will get done right! Would 100% recommend this place for all your needs!
Very helpful, didnt overcharge for the work that needed to be done or try to do work that didnt need to be done, plus threw in free stuff as appreciation for going there! Will definitely be returning
Got an oil change today. Josh was wonderful up front and everyone was very accommodating despite their busy schedule!
A nail like this stuck in my car. And when I searched around to repair it, I regretted choosing the place with the highest score. They couldnt fix this small hole, and a friend who worked there secretly told me that I would fix it if you gave me extra money. Dont go here and get scammed
Been coming here for a few years now and they always take care of my vehicles. No unnecessary repairs, quality service and fair prices.
Extremely professional.The Mavis Staff are very knowledgeable and performed needed repairs without any issues. They were courteous and listened to my concerns. Definitely the place in going to for future car issue
The employees really care about the customers!
The service people at this Mavis store made a difficult day MUCH easier! I had an issue with one of my tires after being towed out of snow, and not only did they take me in right away (granted, they werent busy at the time), but they remedied the problem WITHOUT trying to find a host of other things to charge me for. The men were very nice and informed me about what to look for in potential future problems. I left the store very satisfied, and I will definitely return there for future issues! Thank you!!
Helped my son at the last minute. Great service.
Service was excellent; got my tires changed in less than an hour.
The best service