Perlman's Towing in Albany
1110 Central Ave, Albany, NY 12205, United States
About
Perlman's Towing, based in Albany, New York, is your go-to Towing Service. We offer reliable Roadside Assistance, specializing in Emergency Towing and Vehicle Recovery. Our fleet includes affordable Flatbed Towing for safe transport. With 24/7 availability, Perlman's is your reliable partner for prompt and efficient tow services in Albany and beyond.
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Complete asshole answering the phones had my car jumped and the fuses blown because the tech couldn't hook up the jump box correctly terrible customer service would not recommend.
Perlman’s was dispatched for me by a third-party roadside assistance company. My car being broken down was the straw that broke the camel’s back in an already very bad week. The driver was so kind and sympathetic as I intermittently sobbed throughout the towing process, all while dealing with a jump start turned tow in 20° weather with an electronic e-brake that didn’t want to shut off and a car that was parked at the wrong angle in a narrow parking lot. Very grateful for the kindness I was shown.
So easy and friendly to work with! I unfortunately found myself needing a tow which often takes hours. Luckily they took only an hour and the guy (wish I got his name) was so friendly and quickly got my car on the road to the mechanic. It was covered by my car insurance so I can’t speak to the price or value but I would definitely seek them out again if I needed a tow.
Preston was awesome! He responded quickly and even found out what was wrong with my car. He seems to care about his customers! Thanks to him my car is back up and running like new.
Brandon is the best ! I recommend this company to everyone who needs help, especially Brandon. 👍🙏 Good Job !
Dispatcher was very rude, only called to ask them to call me when the driver was near. Waited 4 hours and was told their driver is stuck on another job. So now I am stuck on the side of the road forced to find a new tow, with no sooner updates from Perlman’s, and the shop that would be replacing my tire will be closed by the time a truck can get here. Absolutely garbage service.
After being left on the side of the interstate for 2 hours by a different service provider, Brandon from Perlman arrived promptly and saved me from being alone in the dark. Brandon is lovely and knowledgeable. As a small woman, he never made me feel inferior or scared. He helped me fill out the overnight drop off form (he even had a notebook for me to lean on to write) AND waited with me until my Uber arrived to take me home. When your insurance tells your Perlman is on their way, they really mean it! Oh and did I mention that Brandon’s the best? Because he is!
Brandon SAVED MY LIFE❗️❗️❗️❗️ Please promote this man, give him an award and a raise because his customer service and competency is top notch. He was able to locate my vehicle and deliver speedy towing to my home (arrived way faster than estimated time during a weekend in very cold weather). The world would be better if there were more dedicated working men such as himself.
They wanted a lot of money, the system is unfair, the guy working was nice enough
Mark was a very special you g man help me unlocky car which was very difficult and time consuming her tried for hanging hour but he didnt leave me please let him know how much I greatly appreciate him and the great service that was giving
Apparently, there were items missing after the car was towed. Hummmm
Had to have my Porsche 911 picked up and towed to the dealer. Brian from Perlmans Towing came by on short notice, was extremely helpful, and it was a great experience. Thanks to Brian and Perlmans Towing!
Never trust these people. The service is so bad. And also they are not on time they really care money not your car and services.
Brandon blessed!! Solid dude, amazing service, hope to see him again under better circumstances! Appreciate you fr Brandon!
I say shame on you to those who write bad reviews about how tow truck drivers drive.....Did you know tow trucks are EMERGENCY RESPONSE VEHICLES!!!! yes, they respond to those accidents EVERY DAY you GOOD DRIVERS (not) seem to get in, especially in those 30 mph speed zones . Did ya know the driver is the one who sweeps up all those shattered plastic parts that come off your car, did ya know tow truck drivers are called out of bed in the middle of the night , did you know tow truck drivers rarely get paid by the hour they work on commission pay, did ya know they have to do alot of calls to make a decent days pay. Do you realize theyre the ones who save your daughter or son or grandmother or grandfather when theyre broke down. DID YOU KNOW THE MAJORITY OF DRIVERS DONT MOVE OVER , and did you know 1 tow truck driver dies every 6 days in America doing the JOB!!! So before you go commenting on how a tow truck driver drives , maybe you should think more about the driver than yourself . And maybe you should get the hell out of their way !!!!!
I recently had a disappointing experience with perlmans gerage LLC. I called them for a tow, they told me hour and half. Called them after two hours he still told me a hour again.When o ask him ETA same Answer. He was very rude. While the driver was friendly.
Super fast response, very polite both oj the phone and in person, towed to my exact location needed. Did I mention fast? Loaded the car in a blink. Amazing
Complete reckless driving. I d give 0 stars if possible. One of their flatbed trucks was weaving through traffic, incredibly dangerous considering the size of these trucks. They then proceeded to speed right through a red light. I would not trust them to be towing my vehicle, they nearly caused an accident which would only further damage one s car being hauled.
Great experience. Responsive and very fast service. Driver was polite and communicated well.
Really appreciate Perlmans, our sons car was on the side of the road on 787 north of Albany on a Sunday afternoon. I called them and they arrived within 20 minutes. Put the car on the back of their lift truck and dropped it off at the shop for repair. Highly recommend them for anyone needing a tow.
I was up in Albany for an English conference, and my battery died. Jeremiah was here in 1/3 the time Gieco estimated, and was thorough, professional, and extremely pleasant. Thanks for saving my weekend!
Youd think if your company name is on the side of your truck, youd try and drive better. Guess not.
Had the best experience with this company! Had the sweetest tow truck attendant to help me out! Got my car in out of some tricky spots!
Blown away by the skill and professionalism of the gentleman who towed my car. Highly recommend Jeremiah. I felt reassured by his professionalism and skill moving my vehicle out of a tricky spot.
Awful experience. Requested towing 1 hr and half ago for a 15 min drive, and yet still havent shown up. Its completely ridiculous. Initially called the company for an ETA, said 1 HOUR, and then an hour goes by, called again, says SHOULD BE WITHIN 30 MINUTES. 30 minutes later, they dispatch someone at 1 hour and 35 minutes later. Unbelievable and would not recommend.
Jay, the tow truck driver, funny, understanding, and a remarkably chill demeanor. The individual who handled the call was equally pleasant and understanding. They efficiently assisted in retrieving my ladys car from the Nissan dealership, and the cost proved to be quite reasonable when compared to other local tow companies. I wholeheartedly recommend this towing company a 100% satisfaction guarantee for all towing needs.
Great service!
My sons car got stuck on a boulder (who knows) and Pearlmans was the 3rd tow company to come and try. The driver worked magic using the flatbed to lift the rear of the car to get off rock and shimmy its way back over to the pavement. Courteous and quick to arrive. Thank you!!
Good and fast service
My car died while driving I have a service they got me Perlmans towinghe got there as soon as he could his name was Michael he was the best fastest most efficient effective safe driver I have ever seen in my life a good friendly helpful knowledgable courteous nice I cant say enough the best experience I have ever had in a bad situation he was awesome he saved me thanks
