NAPA Auto Parts - Saratoga Auto Supply Inc in Ballston Spa
352 Rowland St, Ballston Spa, NY 12020, United States
About
At NAPA, we care about getting our customers the quality auto parts they need as quickly, safely and easily as possible That’s why we provide our customers with the option of curbside pickup, in addition to our delivery and in-store shopping options With over 6,000 NAPA AUTO PARTS stores and 16,000 NAPA AutoCare centers, we are here to serve the greater Ballston Spa area So, order online or stop in for some help with your car, truck, farm, or marine vehicle When it comes serving our customers, at NAPA, Our Motor Never Quits™
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Friendly, knowledgeable staff. A pleasure to deal with
Ken shared some of his knowledge with me excellent customer service made sure I was good to go before I left you don't get that anywhere else. Thanks again Ken
The new napa in ballston spa is a super napa, i just got some oil and grease, didn't order any parts as of yet, im sure they can help just fine.
New well established auto parts n accessories. Friendly n knowledgeable staff. Wide area sections to browse through items. Great spacious parking. Helps to DIY. All assistance is given when asked for. A great customer service...please visit once to know.
I went to 4 different auto part stores and nobody had a clue what they were looking for unless they had a part number in front of them. Chad, at NAPA in Ballston pulled up exploded views of my vehicle and figured out exactly the parts I needed. Very helpful and patient. I will be going there for all my automotive needs.
I have to say that everyone who works here is informed, helpful, polite and go above and beyond . Thank you all for the wiper blades for my Subaru. Advance auto lost a customer and you gained one. Thank you all so much .I really appreciate the great customer service.I did not get the 2 employees names , nice woman and young man. THANK YOU Again today more great service from all the employees here
Let me start off by saying the place looks great. A beautiful store, plenty of parking. But that doesn’t help when I have no clue what I’m doing, and I’m asking for help. See, I what had happened was, my horn doesn’t work. A buddy at work said I need a relay. So I come here to buy the relay. The cashier was super friendly (I can’t remember his name). He got my part, was about to ring me out, and that was gonna be the end of it. Another guy came up to help, and told us it was the wrong part, and wouldn’t fix the issue. So, ok…. I have one guy saying I need a relay, I have one guy saying it may not be the relay but it might be, and I have another guy saying I have a bad horn. The gentleman saying I had a bad horn had the worst “bed side manner”. I’m glad he isn’t a doctor telling someone their family member is about to die. His attitude was very poor. The attitude he had isn’t the kind you have in retail of you want to keep customers. Which btw this is my first time here, and will be my last, thank you very much. Auto Zone is very helpful, and would have been a better choice. To top this all off, I parked in front of the door. The nice cashier had the part, and could have walked me to my car to see if the relay worked before I forked out $39.99 for a part I may not have needed. The gentleman with the attitude made it known once I “bought the part it was mine”, and when asked if I could try it out quick, the answer was a quick, “absolutely not, I told you what is wrong with your horn, so..” The attitude is what made this visit sour, and because of this dude, a customer was lost. Auto zone will definitely get my business. Oh one more plus, this place has a great location, especially for me! But because of the attitude problem this place has, I’ll go out of my way instead! Love, peace, and chicken grease people!
Fast service, great selection and plenty of parking. My battery died and they had the exact one I needed in just a couple minutes. Made my day so much easier! Prices what you'd expect at a qualitu parts store. Highly recommend!
I was in and out with the tool I needed in only minutes. Great staff
Great selection of parts, etc. Very helpful and kind people. Thank you!
Amazing customer service
Beautiful new store on Rowland Street
Big store. Friendly staff. THE place to go for car paint matching.
Couldnt ask for better service anywhere. My garage was closed and they delivered a part to my HOME so I could install it myself, not that I knew how, but with their experience and direction I managed to get the job done.
Had the part that was needed.
Meanest employees ever. Parking was in short supply and there were 4 spaces in the back which they were saving for employees and they threatened me with being towed if I parked in one of them. I hope this business fails because they forgot the first rule of business. The customer is always right.
Great Grand opening in Ballston Spa.
Fast reliable service
Great staff and service at this NAPA.. They definitely go above and beyond to help you out.
Great! My boyfriends grandfather called about a piece that was needed to fix my boyfriends truck and they had it! They even helped make sure it was the right part. Thank you so much!!
We received excellent service from Anthony. Very knowledgeable and helpful. Thank You.
Unfortunately prices are a bit high here. Got a comparable car batter at advanced auto parts for about $60 less and it was a die hard. No salesperson came over to help me either though I was by the batteries for between 5-8 mins.
This store is the biggest NAPA I have ever seen and they had what we needed
Tonight, 8/17/23 my brake fluid light came on. I stopped by the Rowland St Napa in Ballston Spa NY, and realized the closed at 7, as I walked up to the door at 7:14. The gentleman who was letting another customer out of the already locked door, greeted my warmly and let me in for the fluid. I would have to say I was pleased and surprised! So appreciate their helpful attitude, and highly recommend this store.
Good price, quality and service
Fantastic experience and support for providing solutions to my requirement. Thanks!
Amazing
Biggest NAPA in the area. Joe and the staff are super knowledgeable about everything.
Not a lot of parts for aftermarket, but the guys who work there are top notch, every time Ive gone theyve been super helpful.
Very helpful in the paint department.
Good staff, Parts I neeed are almost always in stock. fair prices
Tried to have paint mixed up 3 times came up with every excuse not to make it.
The employees are awesome and the always have everything I need
I called about a replacement bulb for my pontoon boats navigation light. An associate named Scott took the part number I gave him to look up. He couldnt find it, so he asked me to hold so he could contact his light bulb guy. Moments later he said he found what I needed. I was appreciative of his help and that he was willing to go the next step to find what I needed; something Autozone did not do. Thanks Scott!
Got what we needed
Helped me out greatly, needed a particular item, but not in the store. Gentleman checked warehouse inventory, yes its there will have in store for you within a couple hours. Was able to pick up same day. Fantastic service
Super nice and knowledgeable
Helpful and friendly staff!
Waiting for over 20 mins to be helped. Bought oil only and it took over 30 mins to get out. No one at counters
Beautiful new place great people
Awesome place great employees, Kevin helped me out big time!! Expert!!!! 5 stars
Great service. Both Kevin and Rich were super helpful!
Great customer service Chad Josh an Kevin
Great new location store is huge.
Friendly staff, knowledgeable, and went above and beyond to ensure I had the correct things I was looking for. Nice, clean environment
Huge building that stands out too much considering it butts up to a residential area. Plant some trees to screen out the light at night. Business inside was great. To co-exist peacefully is the goal. The architect who designed the building for that area failed on design for blending in. This is a small town and should reflect that. I feel bad for the neighbors behind it.
Great service!! Thanks for the help. Side note how do I claim my wiper fluid?
Has a ton of auto and heavy duty parts. Not to mention small engine supplies as well as audio equipment and supplies.
The had the parts that I needed
I stopped in while out of town and my oil light came on and Michele was so helpful to ensure accuracy of the oil weight and specifications. This is a terrific team. So friendly and knowledgeable
Had what I needed. The guy at the register went above and beyond. It was refreshing.
Helpful and knowledgeable
Helpful and knowledgeable
The employees at this location are very helpful
Good service
Great people always helping me. I needed a battery for my key to start my car . I dont know how to do that but they did cant thank them enough for there help
Knowledgeable great help place...
Very helpful and friendly staff. Always busy but they take time for each customer
i love this place and the staff. they can supply almost anything and are always helpful.
Good thanks
Fair prices.Quality items
Always has the parts I need!
Thanks good job workers
Friendly, looking forward to their new location
Great staff, always very helpful
They have a lot of parts and their staff is smart as heck. Pricey though
This place has friendly, helpful staff. Store is always clean and well stocked. I go here quite frequently.
They helped with a battery return went above and beyond Highly suggest this place knowledgeable staff
Excellent place for all your car care needs and wants and they have cheap prices on almost every thing they have and they are very polite and professional employees and I recommend everyone to experience the satisfaction of knowing that they will go out of there way to help u so I give this place a 5 rating
Kyle was super helpful. Masks plexiglass and distancing.
My pleasure. Scott was very helpful tracking down the correct air filter I needed for my mower. 5 star customer service.
Med ok. Guy didnt know what a capiper co.pression tool was.
Good parts and awesome staff
Very helpful and friendly
Great store and prices! The staff is usually always more than happy to help you out with minor things on checking out your car and installation of the part
Usually can find what im looking for, even if its for a 68 year old tractor.
After going to 3 prior auto parts stores, I was told this Napa had my part. Not only was the sales associate aware of her stock, she was extremely helpful in making sure I had the correct rear wiper blade replacement for my vehicle. She made 3 trips back & forth to my vehicle, assuring the blade was the exact fit. Thank you so much!!
Always knowledgeable, friendly great place for your automotive needs and the AAA discount is great
Didnt have exactly what I needed. Had plugs in NGK, worked fine! Win win! Autolite platinum only lasted 20, 000 miles.
Very helpful, very friendly and very fast service. Broken wiper this morning right before a downpour. Nathan helped me choose a wiper and even replaced it for me. My local NAPA is really the only place I go. Theyre always professional and always sociable.
Great spot always have the parts or products I want.
Amazing service!, all the employees there are punctual and professional, my go to Napa store!
Most helpful, dedicated to finding the part I needed, great experience going to NAPA in Ballston Spa ,great guys working on a Sunday
Not bad
Had what I needed,. And reasonably priced.
Pretty good service. If you need basic parts they usually have what you need in stock. If not they will have it ordered and ready for pick up pretty quickly
Excellent parts store with great hours and helpful counter people.
Great service!
Always friendly. Sometimes waiting is an issue.
Experts in all automotive products, and great prices.
Nobody ever answers the phone
Always a pleasure to deal with. Like that I can reserve parts for pickup online.
Helpful staff.
Parts for brakes 31$ at Napa advanced 24$...hmm what to do will Napa match the price...
Very helpful and patient with customers
Excellent knowledge of their products and the willingness to take the time to explain things to their customers
Service, service, service outstanding. Knowegable about their parts and products.
Great service
Counter person was nice and very helpful.
Always have the parts I need or can get them for me with in a couple of hours.
Service was prompt and friendly. Smiles and courteous. Nice people and clean environment.
Great customer service. Went there for some wiper blades and they went through the trouble of installing them
These guys are great, easiest via phone, fastest to get parts!
Good service
I buy auto parts there for over 10 years. Excellent
Employee There Are Very Good!!!!!!
A great local business that sincerely cares about there wholesale and retail customers!
This store is awesome. Very friendly employees. They are very knowledgeable about all there products. A+++ in my book!!
They had what I needed. Kind, courteous, polite.
Great Service
Knowledgeable staff. Will do the best they can to find almost any part.
Always helpful, stopped here on a trip with a broken brake light.
Very helpful and knowledgeable
Always been nice even though I obviously have zero car knowledge. Always helpful.
Auto parts
Amazing service helped me above and beyond!!!
