Mr Auto Trim in Brooklyn

the best upholstery work . they fixed my seat now it reclines . i highly reccomed going here

I arrived to fix my mom’s car earlier this month (March 2024). Her BMW 2009 convertible top had issues opening and closing, and the back windows were the problem. The car also leaked from the roof. The owner temporarily fixed that for free until she's ready for the official work, which can cost over $2k. I will return soon. The staff were courteous, and the wait to be helped was immediate.

Nasty Russian lady bang on my already broken windows and make glass falling over my car. I tell her not to touch and she keep open and close and open close the door adding glass everywhere. Be aware of this company do not go there.

Asked for diagnostic, and to let me watch what they do to my car. Old man gave me an attitude, said i cant watch. Said to trust him even though first time meeting. Definitely did not trust him.

They fixed a rip in my car seat. Everyone was very nice. Service was fast, had a 9am appt got my car back by 12 same day. My seat looks great, stitching appears tight. So far I'm very satisfied with results.

I had my sunroof gutters cleaned out because they were clogged and were leaking water into the car. This place is in the middle of Brooklyn and there's a lot of traffic between Manhattan and Brooklyn so it took me quite a while to get there. I had mistaken the price they gave me on the phone and it was probably higher than any place I had gotten a quote from before. Also they didn't want to even do anything because it was late in the day for them. But it was only 1:00! So I pointed out that I live in Manhattan and I really cannot get there at earlier really because of the terrible traffic which is mostly in Brooklyn. They relented, they gave me a discount and I waited till they were done. Meanwhile I had a chance to watch them as they worked on other cars. They were meticulous. They have a lot of helpers there for the guy who does a lot of the work. The bathroom is clean and everyone there is very pleasant. I also felt that the job was well done. They showed me their upholstery section and it seems that they are meticulous in that as well.

My Car roof liner fell apart and it was literally on top of my head. After shopping around and calling a lot of different upholstery shops. I went ahead with Mr. Auto Trim. At first, i was bit nervous, because of some reviews i read online, but after speaking with Miss Helena who was very professional and gave me a reasonable price, I was convinced. They replaced my entire roof liner, matching the original manufacture color and material. I'm happy with the service i received. Job was well done!

Went twice to get a price on some work and 1st time told to come back on Friday because they could not give a price since the boss wasn’t there. This was Tuesday. Ok so now I come Friday and was told again the boss wasn’t there to give a price and if I can come next week Tuesday. I politely said no and would not return again. I can not think of a business that must rely on giving a price only when the boss is there who he himself doesn’t seem to ever be there. It makes no sense and to me unprofessional and for that I would not trust them to do good work and would not recommend them to anyone.