817 Saratoga Rd, Burnt Hills, NY 12027, United States
The family and staff at Gil's Garage put the customer first. We know how hectic life can be, so we strive to make your service experience hassle-free! That's why we are happy to offer extended hours of operation, early bird and night-owl service, same-day service by appointment and convenient shuttle service to your home or office. Take advantage of scheduling your appointments online, anytime! For your convenience we also offer free service reminders and online access to your own service records to view anytime. Our team is trained to provide quality preventative maintenance services to protect the value of your vehicle while maximizing its reliability and performance; we provide oil changes, tires and tire services, and more! Call today
Gil’s garage does very good work and only perform what is needed to get the car safely on the road. Personal are very courteous and trustworthy. I recommend Gil’s garage to any one who needs to repair his or her car. They are honest and consult you every step of the way for what is needed
My 2012 Toyota recently lost heat and soon after had Check Engine light. They performed a comprehensive test to determine the rear heater core coolant line (metal) had a leak. They offered two options; replace metal line (very expensive), or cap existing line ; then replace with heater hose. I went with the later and I'm completely satisfied. Gil's is a trusted car care service provider who works to make your experience the best it can be, at least for me these last 11 years.
Once again, Gil’s came through for me in a crunch. I will use no other service, trusting them implicitly for any future work. I’ve been around the block over twenty times, so when I find someone competent and professional I stick with them. Kudos to Matt for exceptional communication and empathy.
absolutely impeccable business! I adore the people here and they are very attentive to your needs, cans, and wants. I've had to pace out my repairs for my car due to personal finances, but they're always there for you when you need them, as well as happy to explain certain procedures and what to expect afterwards; what's normal, what's not. just this morning, I realized they fixed my convertible top for me! normally this is something I'd consider going to a dealership for, but they do just as good if not better than one! this honestly brightened my day, thank you guys immensely for doing that for me. pricing is very fair, very deserving of the high quality work they perform, and I trust them highly. I appreciate the Gil's Garage family and their services. thank you guys for having me! -the lady with the tiny red beepbeep.
Gil’s is the absolute best. I have an off warranty BMW and it is always handled with white glove care! They never do unnecessary services and Matt is always so kind and pleasant to speak to. I highly recommend!!
First time customer here and was extremely impressed with the entire experience. Had an issue with the alignment on my vehicle due to a rusted/seized bolt. Called Gil's and they took down my information for an appointment the following week. Dropped the car off in the AM, spoke with the advisor and he very thoroughly explained what they would do, what options it could end up being, and let me know they would contact me once they had it sorted out . Car was back to me around 5:30 that day and was charged reasonably for the services performed. So glad I ended up giving them a call because I know if I went to the dealer with this, they would have recommended I fix this issue by replacing other parts, to the tune of ten-fold what I paid with Gil's. I've lived in the area for 30 years and had always heard Gil's mentioned for quality auto-repair, it just blanked my mind until I was driving by the other day. Don't hesitate to contact them!
It was good. Gil’s is a busy place. During a prior visit, my F150 had new tire pressure sensor monitors installed. Gil’s rep said the new monitors would not cost $80 per monitor (that’s what Ford charges). Instead Gil’s charges $60 per monitor for a part that’s common in so many Fords and other vehicle brands that it’s about $8 per monitor online! Gil’s needs a new parts supplier? To make things worse, it wasn’t my tire monitors. It was the battery. The nine-year old battery started the truck just fine, but lacked sufficient charge to maintain a connection with the tire monitors, the parking brake sensor and run the auto stop/start function. As many reliable blogs suggest, when any vehicle from the last decade or so is throwing so many ‘faults’ or warning messages simultaneously (particularly when the auto stop/start stops functioning) check the battery before addressing the warning messages. It will save your customers lots of money in unnecessary diagnostics and repairs. I replaced my battery after that tire monitor repair visit and the parking brake warning stopped and the auto stop/start function is now operating properly. Other than that miss, Gil’s does a great job maintaining our 2015 F150, an older 911, and our RAV4. ****In Gil’s response to my review, they indicate that they solved my problem… a weak battery. In their rush to replace my tire pressure monitors, they overlooked by battery issues. I solved the problem that Gil’s overlooked!****
I recently had an outstanding experience at Gil's Automotive in Burnt Hills, NY, and I can't recommend them highly enough! From the moment I walked in, the team made me feel right at home. Their customer service is truly exceptional; they treat you like family and go above and beyond to ensure you feel valued. The expertise and knowledge of motor vehicles displayed by the staff are impressive. They took the time to explain the issues with my car in a way that was easy to understand, and their recommendations were spot on. I felt confident that my vehicle was in capable hands. What stood out to me was their fair and competitive pricing. I’ve been to other shops where I felt overcharged or pressured into unnecessary services, but at Gil’s, I found their prices to be reasonable and transparent. Overall, if you're looking for a reliable automotive service that combines expertise with a personal touch, look no further than Gil's Automotive. They truly set the standard for what a customer-focused business should be!
Clear and trustworthy vehicle repair!
Great service as always from great people!
I appreciate the honesty, and effort to getting my vehicle fixed on time and right the first time. Great job!
As always the job was done efficiently and reasonably priced. I thank Gils for always taking care of my care and helping me out whenever I need something done. I would not trust my vehicle to anyone else.
I love Gils. They always give an honest estimate and the work is done well. They keep my investment in great shape!
Always professional. Car is finished when promised. Kept in touch. Wont go anywhere else.
They are always professional! Inspections passed no issues!
Always a pleasant experience, These guys are the Best!
Quality service provided for our vehicles every time we visit. Service techs are friendly, communicate any issue clearly, and work completed is guaranteed. Thank you!
I have used Gil s garage for many minor jobs and when it came to big major job like the timing belt and everything that comes along with the 100k miles services there was no hesitation to bring my car here. The job was done in a perfect amount of time. The quality of the work has been amazing. I am a very satisfied customer who will recommend Gil s Garage for any job whether is big or small they know how to do it right. I give Gils garage an A+++++++++
It was great
Great job as always. They tell you like it is and They do great work, reasonable pricing and done in a timely manner. Its the only place I go and trust to work on my cars.
Excellent service.
Always kind, professional and reasonably priced.
Although I could only book an appointment online over a week away, my vehicle was towed to Gils on a weekend and they called two days later to get approval to start working on the vehicle. I added some items and they said OK without hesitation. Expert work and she runs beautifully. Gils treats my 1991 Jag XJS v-12 convertible like a queen whereas virtually all other repair facilities cant meet the challenge.
Jim updated me at every stage when my car arrived at the shop and then when they found each problem. They did a great job and fast amazing Im so happy
They are the best
The work done was excellent and at a fair price.
The technicians and management professionalism in their work gives me a sense of complete trust
As always had great service and am confident the job was done right.
Original radiator, hoses, and serpentine belt replaced on 2012 Tundra in 2 days. Nice job!!!
Friendly and knowledgeable.
Excellent customer service from making an appointment to picking up my car. Everyone was friendly and detail oriented. I ve found my garage.
Fantastic service ! Took care of everything on time with excellent customer care
I really like these folks.
Made an appointment with same day notice. Received a call from Matt detailing the work done and making suggestions on further repairs. Service is world class at fair and reasonable prices .
Consistent service. Great relationship with the staff.
The interaction with the staff was wonderful. The repairs seem to be done very well. Not only that, they found another real issue that needed to be addressed that I was not aware of, addressing the safety of my car, i.e. broken spring. Repairs were made in a very timely manner. Thanks!!!!
Great communication and availability for routine maintenance!
Fabulous workmanship, fantastic crew, always a pleasure.
Even with the holidays coming no one seemed in a hurry to see you leave. Yet the work got done in a timely manner. I felt like I was among family.
People our friendl and polite service as usual was great
Outstanding! It is great to bring your vehicle to a place where you know you can trust they are looking out for you and will do a great job!
Friendly service and on time.
Freindly staff. Fast and efficient.
This most recent service performed by Gil s was a NYS inspection, and it was done in a manner that was fully satisfactory. I also needed to schedule a routine PM service which Gil s was easily able to do for a time that fits my schedule.
Honest people and fair prices. I live in Fultonville and take my vehicle to them because I trust what they tell me.
The service at Gils Garage was exceptional. Everyone with whom I dealt was friendly and knowledgeable. I would highly recommend Gils to family and friends. I am very happy that Rensselaer Honda referred me to Gils for the repairs to my car. Thanks to Gils I get to keep driving my car which I love. My sincere thanks to the wonderful staff at Gils.
Everyone at Gils are friendly and they do great work quickly!
Efficient, organized and honest! Couldnt be more thankful for Gils Service Technicians. Did not proceed without calling and taking their time to explain the process. Thank You to All!
Phenomenal customer service and quick turnaround. Will definitely be going back! Thank you all!
My truck was towed to Gil s needing a repair the day before I was scheduled to drive it across the country. I made Gil s aware of my time constraint and they had it repaired the next morning so I could depart. I have used Gil s service for 20 years and never had less than an outstanding experience. Thanks Gil s!
I ve been doing business with GILS GARAGE and Family since I lived outback on Lake Hill Road. Friendly, consistent, caring, Efficient,informational Can t ask for anything more.
The crew at Gil s was kind enough to check the torque on suspension components I had replaced and perform an alignment. Top notch service as always and a pleasure to work with the team.
I have been using Gils Garage for about 8yrs now and Ive always been very happy with their professionalism and customers service. I highly recommend it
Great service, excellent customer relations. I highly recommend their service for any automotive needs. Positive
As always great service and friendly staff.
Gil s Garage is amazing! Honest, trustworthy, and a pillar of the community. I wouldn t trust any other place with my car.
They do good work
Great value for the service and the team went out of their way to make sure my truck was ready when I needed it.
Excellent service, thorough and efficient. Highly recommend.
Courteous staff. Great service! Im going to return to Gils in the future!
Friendly and fast service! Would recommend everyone needing car repairs.
I appreciate I have a trusted place to bring my cars. Great service
Very friendly staff. Excellent customer care I highly recommend Gils Garage for all service and repairs. Thank you John
Expert advice and service with repair made on schedule.
Gil s Garage is just a pleasure to deal with. They communicate very well and always have my car ready even earlier than stated. I couldn t be more satisfied with their service. Anthony C.
Great service and on time. Helped be repair my tire
Awesome customer service. Quick easy affordable
Theyve done work on my car several times because they have a great reputation. I think they are very trustworthy, and Ive never had any issues.
Most trustworthy and honest group no need to go anywhere else!
As always, Gil s Garage provides the most expert care for my car at reasonable prices, along with personal and professional customer service. I trust my car s routine maintenance and unexpected repairs to Gil s Gatage, and so should you.
Gil s Garage gets five stars. They are always pleasant and professional. When I take my car there, I know they re gonna fix the problem and not make something up to try and make extra money like so many other shops do. They are a family owned business that has been around for years and there s a reason for that. They do their work with honesty and integrity, and that s why I trust them with my business.
My family had trusted Gil s for years. Always friendly, knowledgeable, with great service. Recommend Gil s to anyone!
Other than my car being tied up for over 8 hrs for tires and an alignment the job was well done.
Great service, friendly and helpful staff that is skilled with very good expertise!
I have been a faithful customer of Gil s for years now. It is a Burnt Hills landmark. It has been family owned since it opened, the original owners children and grandchildren are currently running the show. They are always kind, helpful, professional, organized and fast! They have given me advice that has saved me money. They do not price gouge you. They have even gone out of their way to help me lower my auto insurance! I always recommend them to all my friends and family. If you aren t from Burnt Hills or the Halfmoon area, I would still recommend Gil s over anyone else in the area. Even if the drive is a bit longer. I promise you won t be sorry! I hope they remain with us for many years to come!
I have been a Gils Garage customer for years. late last year, when I purchased my 2019 Ford Escape, I called the dealer and asked how much they charged for an oil change? I was told I have to talk with the Parts Department first then the Service Department. Subsequently, I was sent to the Parts Department and placed on hold for approx 5 min. The Parts Tech came back with the wrong info as he looked up the parts for a 2.5L and I had told him I had a 1.5 engine. that was enough for me and hung up. I called Gils and Matt at the front desk gave me an immediate cost! This recent trip I met with Holly, very friendly and efficient! I no sooner handed her my keys and within minutes, my car was in the bay being serviced! Gils it is!!
Great service and good prices. Me and my wife have been going to Gils for all our car maintenance and service since we moved to Scotia
Gils is just all around the best in the area! They are always prompt, courteous, and so lovely to work with. I am so grateful they are right around the corner from where I work. I will not take my Subaru anywhere else.
Pleasant professional staff. Very nice reception area. Excellent service and work done with parts needing to be ordered for our BMW in a very timely manner. The car runs great!
I would consider 5 stars,except all i had done was an oil change. I will say. They keep the customers up to date with their Repair , and informed of their options if some problem was found . They were very helpful and efficient generally pleasant to deal with
Another excellent experience with Gils. Left our 2016 GMC pickup for periodic service Sunday afternoon. It was ready late the next morning. Counter rep was pleasant and efficient. Always a pleasure!
They are wonderful!! Only garage I trust to do repairs
They are very precautious and work hard for an affordable price. Super hospitable as well! God really did his thing with this business!
I have now been using Gils for over four years and continue to be very pleased with the service I receive there. All the staff are courteous and professional while being friendly too. They have taken care of my 2009 Buick and it runs like new every time I visit. I am a first time customer of Gils Garage. I was pleased with the service that I received. Oil change and inspection. I will be sure to go again for my auto repair and maintenance.
Very helpful with advice? I trust Gils.
Very dependable. I took my motorhome for repairs. It needed some pretty extensive work and they kept me apprised of the process the whole way. It was repaired when they said it would be and the final price was even a bit lower than the initial quote. I am definitely a customer from now on.
Great people, great service, trusted
Matt , Holly and Robin all were fantastic at working on my older Jeep Thank you /it feels so smooth !!! Finally !!!
The team was professional and quick to respond to questions. Great service and would deal with again.
Perfect great service nice people! Always great service would go nowhere else.
Very reliable, professional and friendly. Knowledgeable people up front. Quality work, Gils ALWAYS got it right the first time.
Gils is the best ! Always checks over whole vehicle Honest Friendly good prices on everything Positive Punctuality, Quality, Professionalism, Value
Fair and friendly. Ill be back for my 100k service
We have been customers of Gil s Garage for 50+ years, when their dad was owner. Great family! Good service! Thanks! I recently had an Inspection and oil change on my Honda and as always the service is great and everyone is so friendly. Thanks to you all! Services Service not listed
I went to historically that I do not do this with you of peoples work but I felt as though Jim was such a good communicator and did the best job he could through my extended warranty that to not leave a review would be wrong I have no problem with their work I absolutely would recommend them to somebody else and I absolutely would return Prudential services on my vehicles I found them to be prompt clean appropriate and everything done as expect
They are very pleasant and helpful.
Very pleased in your service on my car. Would highly recommend your business to others. Thank you .
Gone ther for 20 years! Have taken good care of all our cars! In fact just handed down our 2007 Honda Accord with 286000 miles to sister in law ! Still running strong!
After seeing the reviews for Gils and their experience since the 1960s, I felt super confident in taking my Volkswagen Jetta there for some major repairs. They did not disappoint and were very informative before commencing work. Jane, as i call her, now has her Fahrvergnügen back! Thanks team Gils!
The battery replacement and oil change were done quickly. I m very pleased.
Very thorough in their diagnosis of my car repair. Excellent customer service!
I ve been a customer of Gil s for 30 years. They have always done right by me, as they did this time. Not as convenient as when I lived in Rexford (retired to Lake Luzerne), but well worth the trip.
Brought our 2011 CRV in to look at AC, brakes and muffler problems. They looked it iver and called before proceeding. With 196,000 miles on it, it seemed too much $ to repair the AC, but the repairs for brakes and muffler were done expertly.
Great service and excellent customer interaction. Knowledgeable and efficient!
Excellent, professional service...kind people...nice, comfortable atmosphere.
Very friendly and knowledgeable staff was not able to fix the car but happy they were honest on smarter to junk the car and get a new one.
We are always happy with service provided by Gil s and use them to provide service required for all of our vehicles.
Great Service
Always the best. I wouldnt go any place else. Mike, Holly, Matt and the rest of the crew are helpful and friendly. Gils can be trusted!
I have used Gils for many years. They are always polite and friendly. They only do what needs to be done, lets you know what may need to be done in the near future so you can plan for the expense. As a woman I am always concerned that they will try to take advantage of me with unnecessary repairs..this has never happened! I will not take my car anywhere else
I had a free oil change coupon after moving in my new place they were great. They made me feel welcome and took care of my car with out over pricing me. This will be where I take my car in furture.
Always does a superb job! Never disappointed and priced fairly . Wont do any work without your permission. Friendly staff!
Repair was done promptly and solved an electrical problem I ve had for a while with my Wagon Queen Family Truckster.
A trustworthy garage! Expect your repairs to be done properly and at a fair price.
Awesome service and performance. I would recommend them to anyone
Matt and the entire team are awesome to deal with. I only take my vehicles to Gils. I have complete confidence with them working on my truck and SUV.
Had vehicle issues handled and back to me as I was told. Reliable and trusting.
As usual I had a great experience at Gils yesterday. One of my taillights was out. I stopped in and they fixed it right then on the spot. And the other great thing is they remember who you are and are very friendly.
Gils Garage is a gem. Clean, honest, capable of working on foreign and domestic cars, and seriously a pleasure to do business with. Worth the drive!
Recently, I went to Gil s garage without an appointment and they fit me in for an oil change and tire rotation. I was very pleased
Great service every time!
Excellent service! And always dependable service. Be sure to check website for coupons I missed out and they don t mention it. Still great place though!
Over the top great service. Amazing staff, friendly and knowledgeable. Happy that I found an auto service with Gils reputation.
I love the team at Gil s garage! They are a honest auto repair shop. The work they do is always done correctly and they are not looking to sell you what you don t need like other automotive repair places. You can trust in what they tell you is needed to fix and get you back on the road. From the time you make your appointment to when you pick up your vehicle it s smooth and professionally done right every time.
Very good place to get work done on your car very knowledgeable.
Dropped off my vehicle the night before my appointment. Said would be done around 2pm. Received a call that it was done at 9am. NICE!
The folks at Gils worked the bugs out of my situation and its smooth sailing now. Thanks.
I tried to replace a hub bearing on a Subaru. After struggling with it for several days, totally mangling it with a sledge hammer, slide hammer, air impact hammer, and finally an angle grinder with a cutoff wheel, Gils saved the day. Without an appointment, they were able to get the vehicle in relatively quickly and replaced both rear hub bearings for me. Cant thank them enough for this! They were extremely understanding with how I got to the point that I did, shared a few of their own horror stories with hub bearings and gladly said that they could help. Now, normally, I would expect a situation like this is a blank check. Not so for Gils! They were extremely reasonable and kept me informed throughout the process. I will definitely be back...hopefully before I start using an angle grinder again! Whole-heartedly recommend them!! Thank you, Matt and team!! Awesome people!
Staff very friendly, price reasonable and work done timely
Exception garage and honest ethical people who care about your vehicle. I would choose them every time. Nice waiting room and A+ service is rare these days they do this every single day.
In the modern and uncertain world of increasingly complicated vehicles, I always trust my repairs to the Gils Garage team.
Awesome work done in a timely basis. Highly recommended
Great service and great people.
Always quality work, always professional, always friendly. I highly recommend.
fantastic experience. Honest honest mechanics hard to find that nowadays.
Matt, Holly and the whole team are great!!! Only garage I trust working on my vehicle. I recommend to everyone to come to this garage. We have been going there for 30 years and no where else! Get your work done here.
As always, Gils is a trustworthy and very proficient place to get your car repaired. They did the work in a timely manner, and for a reasonable price, and they are always very friendly as well!
I brought my car in for transmission problems they found out it was on warranty brought the car to the ford dealer for me. I also had muffler problems which they fixed. I would recommend them to anyone they were also friendly through out the whole time.
Excellent service all around.
Outstanding the best! Always very pleased.
Had my truck worked on here,excellent service, had my AFM deleted/Active fuel management on my Chevy Silverado 1500 when it started having issues. very painless process they were very professional
The staff at Gil s are always attentive to my needs and do a fabulous job. The staff is always professional and I would always recommend them
My experience at Gils was excellent people at counter courteous and working with Matt Brewster was a pleasure. My first time there will not be my last.
I caused a delay in my vehicle s inspection because I had just made a DIY repair and erased a code to reset the check engine light. I didn t drive it around nearly enough (40 miles, it needed 100!) after resetting it. They didn t complain and Jim even helped me use my own OBD 2 reader to know when I had driven it enough to finish the inspection. These people, and especially Jim in this instance, are the best!
The folks at Gils are the best
We would give more stars if available. We have trusted Gils with all of our families vehicles over many years.
Wonderful experience. Trusted.
My car had a lot going on and Gil s did a fantastic job despite a lot of snags with getting parts and shipping issues. They kept me well informed, gave me detailed invoice and took pictures for me to submit to the manufacturer. I ll never go anywhere else.
Hands down the most dependable and honest shop around. Dont waste your time going elsewhere.
The service and attitude here are excellent.
There is no finer place to trust to bring you car(s) to either have repairs done or to have routine service performed - at a fair cost and all being done with exceptional expertise.
Great service and always reliable! They do what s right for the customer without upselling. I thought I needed new tires but they let me know that I m set with my current ones until winter which was a huge relief! They caught an issue with my front struts during inspection and were quick with the repair after ordering the parts. Though I do recommend letting them know ahead of time what parts they need to order, just to make the process faster!
They were fast, friendly, and affordable. This will be our place to go in the area.
Very friendly and efficient. Counting on you to help me get another safe 50,000 miles from this little car I love so much and dont want to give up just yet!
They were the only auto shop in the area within 50 miles of my house that would take and fix the engine problem with my car super friendly too !!!!
Home town values in how they handle things (things do come up) is what sets Gil s apart from most business today.
Excellent, speedy service and definitely a reasonable price. Thank you Gils
Happy 4th of July
Gils never disappoints and did another amazing job fixing my daughters tire!
Gil s goes Above and Beyond to make sure that my vehicle is taken care of properly. Professional, courteous, and a family friendly atmosphere. They understand and have the ability to handle all the needs of my vehicles. EVERY TIME I go in, the staff addresses me with a smile and by name....feels like I m part of their family. I trust them and will always use Gil s to service my vehicles! They are a staple in our community and I m proud to be a friend!
On my way to Gils Garage for an inspection on my 911 Carrera an unexpected event occurred. The clutch installed 6 years ago and with under 2000 miles had failed. It may have been caused from little use in the winter. Talking with Matt, the owner, he was able to work with me bringing the final cost down surprisingly low and with no charge for the tow. The sign of a great team rests at the leadership and that would be Matt. From customer service to the techs to the top I was always treated fairly and honestly. For quality and great service, I highly recommend Gils. Thanks to all the car is driving great.
They charged me $170 dollars for a passing NYS inspection. Its $21 anywhere else.
As always, the best.
Superb customer service at all levels!
Excellent job and finished when promised . Great shop and would highly recommend. Services
Friendly people at the front desk. Quick quote and repair. I will come back for service in the future.
Great people. Explained everything. A human answers the phone for every call. Shuttle service was very fast and convenient. Five stars
Professional and courteous staff who went out of their way to explain things to me and make sure that I was comfortable with the proposed work to my car.
Excellent experience! Can t say enough about my experience with Gil s, wish I found them 4 years earlier. After a bad experience and super high quote from a dealer, I brought my truck here for a second opinion. They went above and beyond to diagnose the problem. Resolved everything at an incredible savings over dealer quote. Super appreciative!
Gill s Garage repaired my Mercedes C300 when Keeler Mercedes service center could not. After two years of back and forth with Keeler Mercedes, Gills identified the vehicles problem quickly and completed the work timely and professionally. They stayed in contact with me to discuss the work before and went over it again when I picked up the vehicle. Prior to my picking up the vehicle, they drove it and went through a thorough inspection to be sure the car performance met my standards and addressed my concerns. So pleased. Big shoutout to Gills Garage. Thank you!
Excellent customer service, came very highly recommended from so many people, they took great care of my 2015 Honda and I have made Gil s my regular garage. Very happy!
Inspection Very well done, professional Courteous people Positive Punctuality, Quality, Professionalism
My car broke down in Schenectady and had to be towed to Gil s garage in Burnt Hills. That was late Thursday afternoon. Gil s garage called me Monday with the estimate and said it would be ready Tuesday or Wednesday. It was ready on Wednesday. My husband and I had many cars worked on at Gil s through the years. They have always Honest
Always great service at Gil s. Been taking my Jaguar there for many years. This month an oil sending seitch was replaced. I was pleased how inexpensive the repair was. Super place!
Quick service and a really nice waiting area.
I had an appointment for my starter at a garage Ive been using in Middleburgh for 10 years, but my starter failed a few days before my appointment and I was at work in Mechanicville, so I had it towed to Gils. Id never used them before but the reviews looked good and it was within the 20 miles my insurance would allow for towing. I let them know it was my starter and it had already been tested. When they called me they told my its definitely the starter, they tested it, and that it would cost $970. My garage in Middleburgh was charging me $500. I looked up the job on All Data and it says 1.5 hrs labor. I asked for a breakdown of what they were charging and they were charging me for 2.5 hours of labor, regardless if it actually took that long. He mentioned a fee to test the starter +which can be done for free at any AutoZone, etc ), and then told me the starter was $470 and will be covered by their garage warranty. I asked to use a Napa starter that comes with a lifetime warranty and he told me they dont do that. Hes used those before and they dont always work then Im looking at twice the cost for labor, which seemed like a scare tactic to me. Ive used them without problems and know of plenty of garages that use them as well. I found I could have my car towed to my garage 40 miles away for $220 so I let them know I was having my car picked up because it was saving me a couple hundred dollars even with the tow. He said I could buy a starter from Napa and drop it off if thats what I wanted but they wouldnt warranty it. At that point I had already lost trust in the person I was dealing with. He wasnt coming down on the labor costs. I had my car towed to a garage I know and trust and saved a few hundred dollars. I felt like they were trying to take advantage of me. He lied to me about the time the job would take and was unwilling to use the part I wanted until I threatened to have my car picked up. I feel like they will try to rip you off if your car is towed there and they think youre stuck, and also if you dont know basics about car repairs and costs. They were charging almost double what my garage charged and Ive never had an issue with my garage. I feel like theyre always finding ways to save me money. My first Honda Accord was taken care of by them and it went close to 300K before it died. I think Gils is ripping people off. Over charging for labor and using scare tactics to inflate costs of parts, etc.
1st time there. Called for a repair quote. Took 4th day to get it, cause i had to call back and ask again. Then quote was higher at checkout cause the person quoting forgot a couple small parts tht were involved. I can deal with that. The lack of call backs w this place has been an issue in the past as well but i ended up using other places cause Gils tends to be more expensive for same repairs. I use Mohawk Honda alot. Not sure whyd thy be more expensive than Mohawk. Mohawk has much higher overhead!!! Is what it is i guess. I will call around and always get best price. But Gils....i need someone to actually call me back!!!! Lol
Been going to Gil s for almost 20 years Matt and hollly and staff are the best i would never go anywhere else take my advice or just drive by they always have 100cars in lot that says they always fix your car right the first time and they don t try and sell you like other s
The best in the biz, they go above and beyond!
Always great service at Gil s BH getting a bit pricey.
Never any complaints with the team at the front desk to the mechanics! Always a great experience.
After having my car checked at the dealership, I was told I had a leaky transfer case. They had just completed the NYS inspection and it passed. The dealer said I had to have it done right away. I didnt see any evidence of any leaks on the garage floor. So my daughter recommended Gils garage. They checked the car, very thoroughly, even took pictures of the undercarriage and showed me that nothing was leaking. They even didnt charge for the visit That was a blessing. I am on a fixed income and every bit of savings help Gils garage is honest and explain whats going on. They are my mechanics for the long haul. Nice to have honest people in such a corrupt world. Many prosperous years for them. .
Great service. Appointment time was honored. Boat trailer and car inspection done quickly.
I had a great experience with Gil s Garage! Each person I spoke with was very friendly, kind and helpful. Their communication was very clear, and they were reliable, respectful, and trustworthy as well! The mechanic explained exactly what my car needed and took care of it in the timeline that they outlined. I am extremely happy with their work, and I will most certainly be a returning customer! Highly recommend!
I took my car there for inspection a few weeks ago and according to them they fixed it but I had to take it to another workshop because my car literally didnt get fixed
Not just 5 , but also 5 !! Matt, Holly, and the rest, are always honest, kind, and thorough. Feels like family after 12 years of excellent service on our multiple vehicles. Most recently, Matts great advice, saved our grandson at least $5,000 of repairs, on a used car consideration. Matt highly suggested having the vehicle put on a lift to be checked out, before purchasing. After doing so, our grandson, not having the funds, declined purchasing the currently unsafe vehicle. The search now continues , and our grandson learned an important lesson. Gils garage cares about you staying safe on the road. Thanks Gils !! ( they also have a garage in Clifton Park if thats closer for you.)
Excellent service
Joseph P. took great care of my car, thank you!!
Fast Service. No waiting. Friendly and courteous Technician.
Great service. And fair pricing
First time here for an auto repair, and so glad I chose Gil s. Friendly service timely . Honest (didn t feel pressured into any unnecessary repairs like prior places I have gone) . And affordable!
My visit to Gil s was a simple NYSI for our 22 Telluride. I was asked once if there was anything else we might need and that was it. The repeated cross selling at the chains can get very irritating, hence why we go to Gil s. No one likes car repair bills, but Gil s staff listens closely to you, is always professional from start to finish, and they work hard to get it right the first time! Thanks again & we ll see you again in the future!
Great family business! We ve been going them for years and they always treat us wonderful! Very happy with their customer service
Great job.Straight to the point of the problem.
Top notch operation. Great employees and leadership. Solved our electrical issue within a day and thoroughly assessed entire vehicle to make sure all is operating well. Explained exactly what they did and clearly documented as well. Trust them. Appreciate them. Highly recommend!
Delighted with the communication, and the way they keep up with my cars and what they need
Efficient and courteous service. Had tires replaced and rear brakes. Car was returned quickly. Very reliable and honest. Highly recommend.