Lausen Automotive in Cairo
6992 NY-32, Cairo, NY 12413, United States
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Towing,jump starts,fuel delivery, lockouts,tire change,tire plugs,motercycle towing
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Life360 dispatched one of the guys from here ,name was Joe My husband told me .. thank you to Joe who got there super fast My husband was able to get unstranded with a flat from the farm on Cauterskill Road where he works .thank you!
They were able to plug my tire quickly and nicely!
We called this company waited an hour and a half. They knew the vehicle make,model, year and height; even specifically said they were sending a specific tow Truck to come get a cargo van. Tow truck driver pulled in with a flatbed which my van has been on a flatbed before mind you; and hopped out of the truck told us he couldn't Tow the vehicle; he said it was too big. I Asked why they kept us waiting an hour and a half knowing what vehicle was there and his response was I don't know. Come to find out these guys have just started towing six months ago probably don't have the experience or the drive to work, I know it’s a Saturday and you don’t want to drive 45 miles but that’s part of the job; you don’t leave someone broke down and say I don’t know. So I ended up going to absolute towing, they came with a smaller flat bed and away we went!! Imagine that….. PS Merry Christmas guys excellent service!! NOT!!!! PPS here’s the screenshot of the vehicle height I sent you after we got off the phone after I followed up making sure my insurance company gave you the correct information and you asked how tall my van was. Damn not only are you guys lazy but your Liars as well. And as for being rude; asking your driver why he had us wait a hour and a half for no reason is not being rude it’s being direct and to the point. Sorry I hurt little Timmys feelings. Have a good one.
Called the insurance company for roadside assistance, and they sent this company to do a jump to try and get the car started. It was determined that it was possibly an alternator issue, and they agreed to tow it to our mechanic of choice. Very friendly and helpful guys.
Came out very quickly to help me with my Subaru that wouldn't start. At first I thought I would need to get it towed very far and was in the middle of work which of course was very stressful for me. The gentleman that came out was very proactive and immediately thought it was my battery. He helped to jump start my car and even offered to reach out to my insurance company to help me possibly get refunded some money since he didn't end up having to tow me. Such a huge help to me and really went above and beyond. Thank you!
I apologize if I misspell Mr.Jared name if it is written incorrectly. But I must say he was very professional, polite, and caring for my vehicle (Alfa Romeo Guila). After my husband tire popped from a pot hole. I am overall satisfied with the tow service rendered and highly recommend him. Thank you Again!
I can not Thank You enough. I made 1 call a few seconds on the phone and I’m told “he’s on his way”. Less the 15 to arrive and I was on way in less the 45 minutes from flat to fixed!!!!
Jared runs a business that all business owners should aspire to because of his over the top customer service, genuine care for the customer, honesty, and kindness. My car wouldn’t start in front of a business establishment in a city I didn’t live in. I called multiple towing companies. The first that was available couldn’t come for 2.5 hours. Then, I called Lausen Towing and Jared said he could arrive within the hour and was $100 less than the other company. He showed up earlier than promised and told me that he would try to identify and fix the problem so I could save the money and avoid being towed (19 miles). Jared fixed the problem and then told me he was heading in the same direction to fill up his truck and would follow me most of the way to make sure there was no more issue. He never asked for any money but I gave him a nice amount for his time, honesty, and kindness. He followed me as promised, turned off at the truck stop, and I made it safely home. FYI, he’s also an excellent driver so if you need to get your car towed, it will be in good hands. Thank you Jared for making a tough situation so pleasant! You’re the best!!
Excellent service. Grateful to the driver. Who picked me up. He was friendly all the time
No one expects to be in a situation as difficult as having their vehicle die on the road, but it is comforting to know that this company provides excellent service and has a professional team of collaborators. My thanks for your kind attention.
Fair and honorable
Great tow company highly recommend.
Very friendly and gave good information
Very professional and prompt. Our car needed roadside assistance and they calmly and promptly handled at an off peak hour. Life savers!
Above and beyond the call of duty! If you re in a bind which you likely are-this is your man!
I would like to share my thanks for such friendly, quick, and knowledgeable service! Joel was so helpful with our flat tire change and assessment of what caused it, which was a very specific mechanical issue, so I highly recommend this business.
Amazing service. Personable and genuine. Thank you so very much for the expedited tow!
Just awful. Arrived with wrong vehicle for a winch job and operator was surly and left job before completing it. Really bad.
Driver was very professional. Didnt have to wait long for my toe and was understanding that I was a little upset about my car .
They were prompt with service. Professional and personable! Nice guys! Saved us a world of trouble. Thanks guys!
Very fast on helping us when we ran out of gas polite and great service . Really like these guys!
Prompt and friendly tow service.
My car wouldnt start so I called AAA and they sent Lausen Automotive to tow me to the nearest mechanic shop. Eli from Tausens arrived super quickly which was a great surprise. Eli helped try to get the car started. He helped us with our gas can and getting gas in the car then towed it to a level spot in the lot to see if that would work. Then he went under the car to test the fuel pump. He then offered to tow us to a gas station first to get gas in case that was the problem before going to the mechanic. Since it wasnt a gas issue, he then towed it to the shop and stayed to make sure we were ok and that the mechanic knew everything. I was blown away by Elis willingness to go the extra mile and exemplary customer service. He showed genuine concern and made me feel comfortable. Its not too often I come across such a truly invested guy who genuinely wants to help. Thanks Eli!!! Because of you I will always recommend and refer people to Tausens and I hope they appreciate and acknowledge such a fantastic worker!!! -Justin
I got stuck in mud at a house I just bought. I called the local guy and got the runaround from him. I called Lausens, I was told, we will call you back in 15 minutes and they did to inform me they can get to me within a few hours because they were busy. They got to me in about an hour and towed me. I would recommend Lausens to anyone
When I had no means of getting a tow they were ready to do it with the diesel prices shy high now. Thanks to Eli for the willingness to help .
Eli towed me locally when I broke down in the middle of the night, and then towed my car home after I had it checked out. He was very helpful, friendly, and professional. He kept me updated on the drive back as well. Would highly recommend Lausen s and would call them again if I ever need a tow in the Hudson valley area.
Fantastic!!! Used them through Progressive. Timely, courteous, and speedy service (needed to tow my car to the dealership). Highly recommend them.
Elijah was great. Really helped us. Can t be more thankful.
First rate service. Don, your driver, was on time and professional. He made every effort to get my car started before we had to ultimately tow it to a garage. And when he did prep my car for towing, he was extremely careful: theres a lot more to towing than just hooking the thing up and winching it aboard. All businesses should be as buttoned-up as Lausen Automotive. Highly recommended.
Don from Lausen Automotive was awesome. He met me in a very remote location and was able to get me back in the road in a difficult situation. My key fob and physical key would not work. He was able to get into car and reset security system. He had me on my way in minutes. He was very professional and systematic, I could not have been happier.
My teenage sons car broke down over 100 miles from home on Thanksgiving Eve. Lausens came to the rescue towing my son and his friend 60 miles to her hometown where they could leave the car and both be safe. Driver was there quickly. So very grateful for their help! Services
They came immediately and the gentleman was beyond polite and helpful. He troubleshot for me and set me mind at ease for my long trip ahead in the snow. Thank you Lausen Automotive!!!
My son was in an accident on a very icy night on his way to his job as an EMT and he totaled his car . Don M. Towed the car to our home and was absolutely professional and kind on a horrible cold rainy night . Not sure what they re paying him but he deserves raise!
I was stuck on Windham Mountain in Windham, NY on Christmas Eve 2022 for almost 8 hours thanks to a lost car key on the slopes. The ski resort had closed, all car dealerships were closed, and I didn t have any way else of getting off the mountain and back home. It was an extremely nerve-wracking time, as the holiday season and weather conditions made getting roadside help very difficult. Mr. Lausen was extremely communicative and professional when he arrived to help me out, and treated me and my car with great care when he got to my location. It was really late, almost midnight, when I finally got picked up, but Mr. Lausen went above and beyond, making sure that my car was carefully towed to the dealership and even went out of his way to drop me back off at home, even thought it was around 2am on Christmas Day (!) when I got there, and he had already been working long hours and would have to do it all over the very next day. I could not be more grateful and highly recommend Lausen Automotive to anyone needing his services. Thank you so much Jerry!!
Best customer service they go out of their way to accommodate. Jared is amazing . He deserves a raise Services
Great great service. Saturday night after a snowstorm. Only ones to take my call. Truck came out in half an hour. Curved driveway made it hard to access. Eli, the driver, figured it out. He used a tree to angle it right. Props for ingenuity.
My car was stuck and couldn t get it out. Don from Lauren automotive came quickly and got us out. I m so thankful to him. Great customer service and was so friendly. Services
Super fast arrival and top notch service. The technician walked me through a number of solutions taking the time to explain everything in detail so I understood completely. Highly recommended and very professional.