Pro Tech Tire & Auto in CASTLETON
54 Old Miller Rd Suite A, CASTLETON, NY 12033, United States
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Located at same Location as Mike Slauson Automotive
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STAY AWAY! AMATEURS. SELF TAUGHT. WILL DAMAGE YOUR VEHICLE. Mike was recommended when my wheel lugs had frozen up. I also had a starter issue. His amateur self-taught mechanics dented my car when they were using the breaker bar and didn't tell me about it. I went back and asked and they fessed up. Mike wanted to send me to one of 'his guys' to get it fixed. I am not about to leave my car with a stranger and no way to prove who would be liable for the work. Then the starter they replaced failed and Mike wouldn't cover it or the tow that was required. This happen two years ago and I have been pissed ever since. Dent is still there and the only one on the car. Yeah, real amateur operation. Stay away. Worth it to go to reputable mechanic vs getting more problems than when you brought it in. Can't believe these guys are still open.
Quoted me $250 for transmission filter and fluid change. Dropped my truck off on Monday night was told I could pick up the next day. Got there 15 minutes before closing and was told they just put it on the lift and that it would be done the next day. So I was without my vehicle for 2 days. Then they tried to charge me $475! The dealer only chargs $250 for this same job. I refused and they lowered the price. My truck has shifted poorly since. Turns out it WAS A QUART LOW on transmission fluid! Nice job pro tech 🤦
Scheduled an inspection appointment at the beginning of the week for Thursday. When I showed up to get my car inspected I was told that there were no scheduled appointments. (I had scheduled an appointment early in the week.) there was no offer to fit me in that day or any time in the future. The atmosphere was also very unprofessional as the workers were watching inappropriate videos where you could hear the profanity. No one greeted the customer and did not come across as friendly or wanting to help the customer either.
Called a week before, the tech told me I need to come 1 week later (totally fine) I’d have to leave the car or if I wanted to stay with the car I’d have to bring it at 7am, got there at 7am no one was around finally someone showed up 7:45 that wasn’t aware I was even in the schedule nor could find me in it, told me I had to wait until 9am because they couldn’t get a hold of the main mechanic. I rearranged my day and nothing got done so a day wasted. Please be more professional with your scheduling.
Everytime I visit friends in the area I inevitably have some auto quirk that I need help with. Going to a place in a new area can be very intimidating, but these guys are hands down the most friendly and hard working bunch I've met. They really go above and beyond to make sure you're good to go. I brought a trailer in here to get its bearings repacked. When the repair was going to get more involved because one of the bearings had seized up, they called me straight away and told me the price and options, and I really appreciated the transparency. They also gave me an extra coupler pin on the way out as I forgot mine. I just wished I had these guys where I lived!
Had a leak in the a/c on my car.Took it into pro tech. Got right in. they did a recharge with dye. told me to drive it 2 days and call back. It lost all of the recharge. Brought it back in and they kept it for the day. By 4pm they had the car a/c repaired. Have driven it for over a week in 90 degree extreme humidity weather and over 500 miles of travel. Still keeping the car at a comfortable setting of 68 degrees. Extremely pleased with the service and repair to the a/c system. The staff John and Nick were awesome. I highly recommend Pro Tech Tire and Auto to anyone needing service for their automobile. Friendly, professional and attentive to your needs.
I brought my car here for an alignment a while back. Unlike other places that more often than not have a "set the toe and go" mentality, they spent the time to do a proper and thorough alignment. They have a very nice Hunter machine, and printed one of those print-outs showing a passing alignment when done, took the car for a test drive, and put it right back on the rack and spent another 20 minutes tweaking it and test driving it. Even though it had passed alignment specifications, they weren't happy with the initial alignment and continued to tweak it for a more nominal alignment. What garage does that?? Furthermore, when John rung me up, I tipped him an extra $20 because I was so impressed with the quality of work. He smiled, and said, "I'll give that to the kid." He brought it right back and gave it to the guy who did most of the work on the car. These are great honest people who care about the quality of their work. I'm glad I found this place.
Johnny the owner is a GREAT guy! Fair. Honest. Nice. Friendly. Knowledgeable about vehicles and how to run his business with excellence and good pricing. He watches over and takes great care of his employees (auto mechanics), customers and our vehicles (with the skilled mechanics contributed team work and efforts resulting in success); leaving his customers, with a peace of mind, knowing and trusting their vehicle(s) is in good hands. "A Win! Win! ... 5 star rating, thumbs up!"
Fixed an alignment issue that my other machanic could not fix. Car is better than ever.
Performed oil change, state inspection, and tire rotation. Took about an hour. Informed me that I still had winter tires on, having forgotten from not driving too often, this was great. Also, let me know that I should get my brake fluid done, with the current mileage on the vehicle.
2021 jeep gladiator 37 inch tires leveling kit perfectly aligned thank you
Great customer service! Affordable services!
Great experience, aussome staff
Fantastic and people centered! The manager, John, is very caring and calls with updates. Superior customer service!!
Top of the line equipment used by fussy mechanics to get the job done right. Best alignments!
Honest guys
This is by far the best mechanic I have ever dealt with. Highly recommend if you want to be treated well and trust the work is done correctly. Fair pricing, speedy service.
Honest effort at a reasonable cost. They stand behind their work. Great trustworthy guys. Highly recommend
Friendly knowledgeable and great pricing
Always great, helpful...
Called late in afternoon and explained to owner my car needed to be aligned...we discussed what was going on when driving. Asked could I bring car in tomorrow morning beteeen 8 and 9 and leave for them to work on. By 4pm was driving home, car handling fine. Very thorough in explanation of what to expect when dropped off and what was done when picked it up. I was treated as a knowledgeable adult not just a wonan as most garaged do. Very pleased!
Excellent people and work
i went first time to this center. Met john and explained about my AC problem to change compressor. He immediately checked the price and told me the price which is really half price than the showroom price with life time warranty. He is very honest and made me happy.
Service was great. They got me in and out and it didn t cost that much. I recommend these guys for sure.
I come as a delivery driver for a Tire Distributor. The people there treat you well. The boss is a nice guy, makes ya laugh. Recommend
Blew a brake line on our motorhome just south of Albany Sunday night....after a rather shaky trip to their shop we spent the night in the yard until they opened Monday morning at which time 2 guys quickly and efficiently made repairs and got us on our way home! Will dave their card and recommend them to any and all our RV friends...
Great place. The men that work there are great and honest. They both have been doing that work for years and are extremely knowledgeable. The staff at the front desk is great as well.
Great first experience, gave me a high ball price so when I got the bill I was surprised at how low it was. Very nice individual.
Totally flipped out on the phone when i called to ask about a tire size and type. very unprofessional and kind of a DOUCHE.
Very good service
I was towed off 90 to this shop. My tow driver was amazing and is affiliated with this company too. I received a quick diagnosis from them this morning when they opened. The staff has been kind and responsive!
Always repaired correctly the first time around. John listens to your concerns and always addresses them. Their top priority is to make sure that there customers are driving away with a safe vehicle. I highly recommend this repair shop for your piece of mind .
I deliver tires to John and he is an awsome guy
Geat prices great service
After stops at 2 other auto services, Johnny at Pro Tech finally diagnosed the chatter and shimmy in our Mercedes and rearranged his schedule so repairs could be made next day to minimize the delay in our cross country trip. Pro Tech is the best!
Quick and easy NYS inspection. Super friendly and accommodating staff.
I really dont know werew to start tbh this people are awesome we had an accident in the high way listen Ima just say they help us until the end helped us get a hotel and everything thank you so much
Reasonable price, helpful staff. John was very clear about the process, and was willing to take time to educate me on different areas of the tire. Would definitely return.
John was very friendly and professional. My alignment was performed perfectly, while the dealer couldn t get it done right.
Awesome guys, good mechanics, very professional shop. Highly recommended
Friendly, worked with me when I told them I dont have a lot of $$. Gave me a ride home as I was without a car. Vehicle was ready when promised & is running well. Felt confident in their diagnosis & the work completed. Answered my questions without making me feel stupid. Shop is clean, waiting area is small but sufficient. Would recommend them & also go there for repairs again.
Good prices and honest repair shop
Great service, always the first place I call for all my familys auto needs.
Great Place, I have an alignment, in Less than a half hour
Protech does amazing work, always there when I need them! They have done extensive work on my F250 diesel pickup and it has been flawless. The staff is very knowledgeable and you cant ask for nicer people. Glad I never have to go back to the Ford dealer after finding this great business!! Thank you so much for everything guys, keep up the good work.
These guys are so nice and honest. They do a great job and dont keep people waiting very long. Im always impressed with them. They really care about people.