Chrysler Dodge Jeep Ram of Clifton Park in Clifton Park

Had service done, was quick and no complaints.

Discovered a major problem with a vehicle during the test drive that they already knew about. Drove over an hour to see the car, total waste of time. After the test drive, I read some negative reviews about this dealer, so my bad experience is not that unusual.

Very friendly

One year later update: The corrosion is now coming through the paint (see photo) and is on all 4 doors. Chrysler Dodge Jeep of Clifton Park could use a local Chrysler approved body shop to fix this but chooses not to and washes their hands of these problems. The manufacturer even called them to repair my doors but because they are independent the can and did refuse. Over 1000 people have seen this review. Im sure at least one of them went someone where else to buy their Jeep because of it, so was it was it worth it not fix my problem that was under warranty? Bought my Jeep Wrangler JLU here new. $47K. It now has corrosion on all four door hinges. Even though it is still under the corrosion warranty their service department will not repair it because they dont have a body shop and dont contract with any. Ive called every other Jeep dealer within an hour of me and all say that they are so backed up with these that they cant do it and that it is the responsibility of the dealer that sold it to me. I will NEVER buy another vehicle from Chrysler Dodge Jeep of Clifton Park.

Didnt like my experience at all

I had a great experience buying my car. It was quick & easy

Eric at zappone jeep dealership was great and very professional knows his stuff.

Brought our 2024 wrangler sport in for a complementary oil change and tire rotation (perk with purchase of new vehicle). Was in and out in about 45 minutes, and they did not try to sell me anything extra! Great service!

WARNING: IF YOU BUY A VEHICLE FROM THIS DEALERSHIP, DO NOT PAY THE $2K RECONDITIONING FEE THAT THEY TRY AND SLAM YOU WITH. If I could rate 0 stars I would. From the sales department to the service department, it has been nothing but unfair customer service. I recently bought a 2021 VW from this dealership about 2 months ago. Which comes with a 3 month CPO warranty. When negotiating the price of the vehicle they said they had a $2000 reconditioning fee which is standard when you buy a used vehicle. I have bought several used vehicles in the past and have never heard of this fee. They explained the fee was because they went through the vehicle and replaced any old parts/tires/brakes etc. that needed to be replaced. 2 months later, I notice the front brakes are worn down, and now I am having issues with the start/stop system. 3 different times the vehicle turned off while I was in traffic on the thruway, which is a VERY unsafe. I spoke with a technician in the service department and he said it is most likely the battery is low and 3 month CPO warranty would not cover that. EXACTLY , WHAT DID THEY REPLACE WITH THE $2K RECONDITIONING FEE?? STAY AWAY FROM THIS DEALERSHIP!! I will be sure to repost this rating/review on every social media platform I can find.

This was one of the most pleasant experiences I had buying a car. Accommodating, clean, comfortable dealership and we received a great deal! Please go check them out .

Bought a GMC Acadia 2018 back in October my car started having issues in January. Took it took a mechanic who said to go to a transmissions specialist. The transmissions guy said my oil cap was loose and I lost almost all my oil and it was black and gunky. The dealership during thier routine service didn t screw the cap on all the way and now I need a new transmission that s gonna cost me 7,000$!! We have been in contact with dealership and Mike and Carl are clearly avoiding us even tho they said they d work on helping us get it covered. They denied it was thier mistake tho. We ve even been hung up on.

Super experience!

Okay was great! He made everything super easy and convenient!

Eric Richmond was.an awesome sales person to work with. The dealership is very nice. Was a great experience voting a 2025 Pacifica Special. I recommend them highly!

Ojay was awesome in helping me buy a Used Jeep Wrangler they had here at the dealership. Super friendly, helpful, and made the whole process really simple.

A top-shelf family-run company that goes the extra mile.

Terrible help terrible service. Parasites

Bought a 2021 Pacifica awd. Found out a while after the transfer case didnt work, through the service team we got a loaner car while we waited for the new unit. Annoying situation but the dealer took care of us and made good on it. Overall would recommend

Sold me a used car with a dead battery, then told me service department wasnt certified to work on foreign cars. They dint have same tools. Also charged me more than agreed upon price. Currently talking to attorney general. Be very careful of these people

They had my car for a week (over a holiday) to perform a recall. At check in on Monday, they said that they were worried about the temps being too low, but didn t suggest I come back. I told them I had to have the car back by Friday afternoon and they said that shouldn t be an issue. I had one other problem I wanted them to look at. I got a single text on Thursday saying that they hadn t figured out the other issue yet, but no update about the recall. I called around 4pm on Friday for an update and was told no work had been done on my car. They agreed to have it ready for me to pick up by 4:30. When I picked it up, I asked when I could bring it back. They said it would be warm enough the next week, but they had no openings. I can schedule an appointment online for the next week, but I won t bother because I want a dealer that communicates and is honest.

Quick and easy

Jason was great, I would do business with him again without hesitation!

This dealership has been bought out since my last transaction there. I had a wonderful experience last time but this time was significantly different. The sales man I worked with was great, until I signed the paperwork then the customer service went out the window. After everything was signed and I got in my vehicle to leave I noticed there was only 1 key, my fiancé went in to ask the salesman about it and he stated they were at the liberty of what the previous owner traded it in with, this was not mentioned to me prior to the purchase. I then noticed that the key fob was broken and the physical key inside the fob that you would use to unlock the car if the fob battery died, was missing. My fiancé went back and approached the sales man s desk to inform him of the issue and he rudely stated I m with a customer making it clear that now that we finalized the purchase we were no longer customers. They finally agreed to make us a new key. I left with dealer plates because the dealership didn t have the title for my vehicle from NYS yet, this also wasn t mentioned to me until after my purchase. The finance manager had ZERO customer service skills, and had other customers personal financial information up on his monitor while facing it towards me to ask me to confirm my information. He also asked if I wanted to purchase an extended warranty or if I was on a budget, when I told him I was on a budget he said ok never-mind then without even explaining to me the pricing or options. I will not be purchasing future vehicles from this dealership or recommending friends/family to do so. Editing this to state I later found out the finance manager submitted a credit application to a bank without my approval. I specifically stated I only wanted to apply with my credit union, no where else. I got notice of my application from the other bank yesterday. I went to the dealership and asked the finance manager (Benny) about it and he stated they try to find all customers the best rate. I informed him I only gave permission for them to apply with the one bank and all he did was shrug at me. I asked the salesman to speak to the business manager and he said the finance manager was the business manager even though he introduced to a different man as the business manager the day I test drove my new vehicle.

Salesman Sam has been incredibly helpful to me and my family whenever I needed his services very supportive. And always on task with everything!!!!!

OJ is an excellent representative of the Chrysler Dodge Jeep Ram. He spent time providing me with all the changes of the new Jeep Cherokee He went out of his way to assist my husband. The experience of buying a new car with OJ was truly a ten star.

This might be the sketchiest dealership I ever stepped foot in. Buyer beware. 3 year old van with 30k miles 2 pirelli tires in the front 2 Firestone tires in the back. There s no reason for this other than an accident. They say carfax is clean It smells like someone smoked 4 cartons of cigarettes in it and the rear end bounces. Here comes the kicker. I ask to take it to my mechanic before I buy and they looked me dead in the face and said no because he might drop it off a lift. You can t make this stuff up! If anyone ever tells you that run! Both my mechanic and this used car are insured. This place takes the cake for skeevy car dealerships! You buy here I feel sad for you. Con artists and scammers . I visited 6 other dealerships that week. All 6 said I could bring the car to my mechanic. I didn t even let the salesman finish his lies I laughed in his face and walked out, have more respect that your customers actually have a functional brain and hire some people that aren t liars.

Just one piece of advice - whatever the overpowering air freshener it is thats being used in the show room, is absolutely nauseating. Please be mindful of people who are sensitive to odors.

Jonathan was great to work with.

This facility is very nice and the sales team is extremely helpful and accommodating.

Have been taking my wife s vehicle here for 6 years to swap her winter/summer tires. Made an appointment 2 weeks in advance for that same service + a new splash guard. Dropped off the car at 8am with the expectation that it would be done the same day - should be no problem for something so simple as per usual. Instead, they text my wife at 2pm to tell her she can either pick up her car or wait for them to maybe finish her car the following day. Not wanting a disorganized or overworked shop to rush on our vehicle, we decided to pick up our car and splash guard to complete the work myself. Only to find out they didn t even order that .resolution? Tyler says you and 6 other people. reschedule. Customer service is dead, especially here.

Complete joke of a service department, dont ever bring your vehicle here. Had a Promaster van under warranty, 1 year old with 7,000 miles on it, wouldnt start. They said they were a week out for service so I set the appointment for the following Thursday and had the vehicle towed there. The day after my appointment I called to ask for an update, and they said they hadnt looked at it because their tech was at training that day, but they would get to it as soon as they could, so setting an appointment there is meaningless. A few days later I checked in for an update and they said they did look at it but couldnt figure out what was wrong and needed more time. Fast forward 10 days later, after multiple calls and no return calls I went there in person to find that the van hadnt moved from where I initially had it towed (there was still snow on the roof and surrounding the van from a storm a week before) so they lied when they said it had been worked on, and then said it could be over a month before they get to it.

I test drove the vehicle and had them take a look at my extremely clean, low mileage vehicle with a trade in value on KBB and NADA around 21k and change. I sat down with the sales guy and sure enough the $1,995 refurbish fee was tacked on and they offered me an insulting 17k for my car. No problem walking out on that one as Jeep dealers are not hard to come by in this area. Read the reviews before wasting an hour or more of your day.

I ve been coming here for years and will keep coming back. Service is quick, friendly, and efficient. Whenever I have questions, staff are willing to walk me through the answer so I fully understand. Thanks for being so reliable!

From the purchase back in 2022 up to the recent clutch recall and the services in between, CDJR of CP has been great. Definitely 5 stars from me.

Eric was very knowledgeable and understanding with my needs. Will use Eric again if I need another vehicle.

The vehicle has had issues since the day I drove it off the lot. My multiple calls/visits (with detailed messages) to everyone from sales agent, manager and service techs have gone completely ignored or at best pushed off to later dates. Purchased car about 3 weeks ago and have been complaining about tire pressure since day 1 not until I contacted the BBB did anyone attempt to do anything. Before that, they literally had me drive out there (leaving work early) only to send me away saying someone would call me. No one did as stated earlier until BBB was contacted. Had me come in four days ago wait over an hour just to tell me hole cant be patched and I have to again wait for them to get a tire in for me. Something fell off the bottom of my car while driving on the highway, no one returned that message. Check engine light has been back on since day 3 AFTER they did something to shut it off while I waited a week for them to service before I could even pick it up, because that light was on when I initially saw the vehicle. Car continues to run periodically after key is removed from ignition constantly draining my gas, in response to that Ive been told just to keep the appointment made by ME at Hyundai to fix my recalls. The worst part is the continuously having my calls/concerns ignored. I believe theyre trying to wait me out pass the 30day lemon law time frame. They have a wonderfully helpful and professional finance guy though. I wish I could upload the video of my engine continuing to shake and rumble AFTER key is removed! Im wasting gas like crazy and these people couldnt care less. A week in and STILL waiting on a tire to come in I had to add on to this review this car has NEVER given me 3 months without an issue! PLEASE do yourself a favor and dont buy anything from these people. Theyre literally selling you someone elses PROBLEM. They offer no type of compensation/repair. I have poured so much money into this car this past year. If you can afford or have the credit for a more honest reliable place GO TO THERE NOT HERE;

Had such a great experience. Derek was great at answering any questions we had and making the process simple.

Very good experience great guy to deal with very good salesman

Stay away from this dealership! Stopped in to look at a used jeep which the sales person tried offering me less than wholesale on tried sneaking extra fees in the structure, and even after I asked how to use the navigation on the vehicle before I drove it, I got a I dont know youll have to figure it out response I have done everything in the automotive industry except sell finance, and I would not recommend going here for any reason

Nothing bad to say about the sales team, they were very professional and accommodating. Jay was great. However watch out for the finance manager. He would not show me the break down of what I was paying. When I dug into it I discovered he had added a 2,500 dollar dealer option which I explicitly said I didn t want, a 1,995 dollar recondition fee for a used vehicle, and straight up added 1,405 dollars to the listed cost of the vehicle as if I wouldn t notice it. When I went back the next day to confront him he refunded me all of those costs. I would also recommend obtaining your own financing because as is common practice he added 2% to my interest rate. They do this because he makes 75% of all the extra money I pay on that additional 2%. He was overall very dishonest. I ve bought 6 cars over the last 4 years and this was by far the most ridiculous experience I ve ever had.

The salesperson, Alex was great! Everything else was not!!! Still waiting on refunds on overcharges! I will probably not buy another vehicle here and neither will friends and family members that live near the dealership after knowing about my experience.

Long story short, they tried to take advantage of me. Do not trust them, and I would advise you to go elsewhere if you are looking for a vehicle. I could list about 20 shady things they tried to do to me once they got me into the finance room. DO YOURSELF A FAVOR AND GO ELSEWHERE

Their out the door price included a $2200 add on that they were not willing to negotiate on. I took my business elsewhere.

Such a friendly staff! The process was so easy thanks to everyone at this dealership. Eric really helped move the process along and made sure everything was in order. Would definitely recommend!!

They lied to my son.

We were very pleased with Eric as our sakes representative. He was very efficient. There was only a little lack of communication with the financing department but it was taken care of quite easily. All staff were very pleasant and helpful. It was a nice experience.

This dealership is extremely unprofessional. Had my car here for 2 months getting worked on. Picked it up and 2 weeks later, the engine had a catastrophic failure . I paid my $555 bill for them to tell me that my DEAD car that I had towed to them isn t working. Cue to today - I sold my Jeep. I came yesterday to settle my bill and get my key. They told me that they couldn t find my key So here I am today. Standing in the parking lot next to my dead wrangler ready to meet my buyer - no keys. NO ONE here can find the keys. STILL. I miss Zappone

Be careful at this dealership. They are friendly - but they are deceiving you. Very deceptive pricing They advertise a price then when you sit down they add $1995. for reconditioning. That should be figured in before advertising a price. The finance department - Benny - is very deceptive and does not work to find you a good rate. We had over an 800 credit score and he stuck us with a high rate and unknown lender. Now I have to wait for the title and refinance with my lender. Always get financing in order before you go to the dealer. Do not use their finance department to get a loan. - and do NOT FINACE THROUGH the dealer! I found out through the lender they marked our loan up a full 2% which goes back to the dealer. Get your financing before you go to the dealer. They will insist it is much more convenient but they will try to mark up the loan. Google it - Its a real thing that makes the dealer more money. I have bought from other dealers and it was a much better experience. These guys are very deceptive from sales on up. DO NOT TRUST THEM. No wonder some car dealers have a bad reputation. if your looking for a Jeep go elsewhere! Not sure how they sleep at night.

Worst place to do business with they say they can make a deal and then you get there, and they cant do the deal.

No pressure at all very convenient great dealership with a lot of vehicles on the lot thanks to Alexander that guided me or making the right choice for a 2024 Dodge Durango GT plus Thank you, Alexander

My name is Sean, I just wanted to thank one of the managers, his name is Carl Harris, he was test driving a service vehicle and saw me broken down on the side of the road with a flat tire, and the gentleman did not hesitate to get out of his vehicle in a shirt and tie and fix it for me seeing that i was in a sling. I just wanted the people who are above him in the company to know how wonderful of an asset he is to your company, and hopefully you have more employees like him. Once again i hope Mr. Harris sees this and if so. Id like to thank you again personally sir. Can not recommend enough!

Just wanted to say thank you to Mr Castro and staff for all the hard work and dedication they put into making this purchase smooth also I thank Izzy for completing the transaction paperwork quickly. Thank you

Edit: I called the number they posted in their response and they still did nothing and ignored me. Completely unprofessional. Bought a jeep for my mother as a surprise. Before buying the jeep I asked for pictures of any defects. The woman (Caitlin maybe?) Said shed send any if she saw any but it was in great shape she believed. She did not send any. When I saw the jeep, she was right, it was in great shape. When I test drove it, the jeep was fine. After purchase and all the paperwork was done, the dealership pulled it back around for me to drive away, and the driver side mirror was broken. I told them it was not like that on the test drive and the girl and my salesman (luis) both said they didnt notice it either. After days of arguing with management they told me they had pictures showing it was always broken. They still have not sent me the pictures and refuse to respond to me and it has been 2 months. The jeep also ended up needing balancing and the service department was not sure if they could cover that under the warranty and would not call back or email to confirm if it was. Most unprofessional place I have ever dealt with and would recommend any other dealership honestly. End rant.

Alex couldn t have been better! I live 3 hours away and he was so responsive! Everything was completed long distance, and the only time I had come up was for the pickup! I waited a long time to purchase this particular vehicle, and he understood my excitement! Would definitely refer people here and purchase from them again!

Update. Ok. In for my first of 2 free oil changes. If it was not free I would not b here! Asked for service manager, Tyler, to ask why my ignition button frame broke off 5 months prior and he called to tell me they did not have the part but as soon as it comes in, I will call you . Well, again, 5 months, never called. When I asked to speak with him, he came to counter went to separate computer a never acknowledged me. Never made eye contact. Said nothing till I approached him and asked if he was Tyler. No apologies. Nothing I then go to parts to see if they have a touch up paint pen for my car. He said he d check but they do not have every color. Ok? He now goes through computer then goes to the old stapled together pack of papers. Sorry , nothing on papers either!! Doesn t even know the name of the color! I ask for the paint code and go sit down. Within 3 minutes I ordered a paint pen on line for my car. These people have no clue what good service is. I m really not looking for a lot. Keep your word and communicate. Greet customers when they come to see u. It s 2024. Why isn t the paint color for a car that came out the end of 2023, in the computer?? I was told I could check again next time to service my car. OK. Thanks for the help . Sorry, but this place is just sketchy. Not sure if its all car dealerships but,..... from salesman to sales manager to the service department.. Just seems like they do not care about the customer. Business must be good! But, not sure how much repeat business they get. I know I will not be back based on my interaction with them.

Show up for a scheduled test drive and the car had 5.0 miles of gasoline left for said test drive Dealer told us to just drive around the block lol 39k for a vehicle to just test drive around the block lol

Great service

I just purchased a new used car. The first time my husband and went we were met outside by Ojay! From start to finish he was amazing!!!!! There was a pretty deep scratch in the tail gate that he made sure was fixed before I drove it off of the lot. I wish I could give 100 stars!!!! By far the best dealership I ve ever had the pleasure of doing business with!! Ojay was the best salesman I ve ever dealt with!!! Thank you!!! I will highly reccomend going to see Ojay and Chrysler Jeep Dodge Ram for anyone looking to buy a new car!!

Friendly and helpful staff

I purchased new tires from this dealership in October 2023. This was after purchasing the vehicle from them in January 2023. Took the jeep in for service on 6/20/24 and was told that my tire studs were sheared and would need to be replaced. Weird since they have been the only ones to look at my tires and nothing was mentioned to me about this during the new tires being put on in 10/2023. They are not willing to admit their wrong doings or do anything to assist me in this process. When I called to talk to the service manager he just kept repeating our programs are down I cant look anything up. He didnt offer to look when the system was up, instead just telling me to come pick up my vehicle. Some of the worst customer service I have ever received, and they couldnt care less about the vehicle they sold to me 2 years ago or the fact that they most likely damaged the studs themselves and wont admit it.

I feel cheated because they charged $850 just to diagnose a problem I had already identified I know jeeps as I have owned r 8 over the years . My car had new problems with suspension that were not there when I brought the car to this incompetent shop. Will never go here again

Great place to purchase a vehicle from. Mike in sales and Mike the sales manager are GREAT to work with!! Recently had my trucked serviced and I received the same treatment.

My experience with Chrysler Jeep Dodge RAM Clifton Park was definitely 5 stars. The staff was friendly, knowledgeable, and went above and beyond to make sure the buying process went smoothly. I felt comfortable and in control for all decisions, allowing me to get the car I wanted. Dave was the sales manager who assisted me, displaying a high level of professionalism and was very knowledgeable about the cars he was selling. I will definitely be recommending this place for my friends and family!

DO NOT BUY FROM THIS DEALERSHIP. !!! So lets start with this I bought a 2016 Acura MDX a with 103.000 miles for for $18.000 out the door $23.000 after 2 days the check engine light came on and front brakes were sticking and car vibrating. they fixed the front caliber and said to take it to Acura dealership to have it diagnose for check engine light and vibration .. Acura dealer said a knock sensor and tie rod end needed to be replaced ! Keep in mind Ive only had the car for a couple days in about 250 mi on it THE CHRYSLER DODGE DEALER. Said ((((. NO. )))). To fixing ANYTHING so I called the general manager he told me because it has over a 100.000 miles there not FIXING ANYTHING !!! After taking $20.000 dollars for me to go kick stone it my problem !!!! Add where it says kick stones .. have your lawyer contact our lawyer. Way to go GENERAL MANAGER GREAT COSTUMER SERVICE !!!! And he OWES the dealership salesman man told me ..

Had a great experience, Luis was exceptionally great the buying process was quick and easy, thank you Luis.

Just wanted to say thank you. Tyler your help is appreciated. Very custious and keep me posted about repairs. Very easy to work with .thank you. The workers ty

Dont worry after you give all the necessary paperwork the will call you leave messages blow your phone up ,you will no if you dont get approved ,the wont give you any curtisy calls emails or text after about 3 day of not hearing from them I just figured I was denied smh bad customer service

Saturday of Memorial weekend my Jeep was making an unusual noise. I called the service department and spoke with Anthony Corbin. I was a bit nervous about having to drive my car out of state the next day with worrying about a possibility of a breakdown. Tony explained his service team was booked but offered to look at my Jeep and run a test on it to see if anything showed of concern. I arrived 230pm and Tony immediately ran the test and looked at the engine for me as I was concerned for a loose fan belt (?). He also did a quick check on my tires as I know they will need to be replaced soon. He was so kind and informative and I felt confident I could drive my Jeep without concern. I was able to make the trip without a problem and no further issues noted. I have to give Tony a 10 STAR REVIEW for going above and beyond on a busy Holiday weekend. Note: I do keep my vehicle well maintained and have been a customer here for years. This was the first time I met Tony.

I know theyre under new management. Dealt with them in the past they did do me Wrong on my 2012 Dodge Ram, when it went in for a recall in a tune up oil change and a few other things. I sent it in. I spent over $2500 getting work done on it that day. I drove out of their shop down the road. And had to call them because my motor started knocking. After leaving the shop, they would not do anything for me. But that was under the The former owner this time Ive been there. Made an appointment for a vehicle to Be bringing for a New York State inspection for my fiancé. I made the appointment 2 weeks before. I went in there to do it. They told me they had no record of it. Come to find out their appointments are made through a third party in Florida and they screwed it up. But they would not let me get the inspection done. I ended up leaving the place. Cause they would not do the inspection that afternoon on my way home. I got a ticket from the New York State Police for lack of insurance. I tried to explain to him what happened. Seem to care l o l, So that was a pretty expensive mistake on their part for me again. Just be careful when you use them. My truck still is making the knocking noise at the time. It had a warranty on it and they would not change out the engine. Or repair what they did come to find out. They broke a spark plug and it fell in the cylinder. And it destroyed a cylinder on the engine. Thank you for doing Rap for me. Almost an eight thousand dollar fixed for myself yeah

Just worked w/Anthony, Mike & his mechanic. Thank you guys for collaborating my visit to get my keys in sync. Anthony s communication was great and the team had me in and out of the shop!! Fantastic! Thanks GUYS!!

Sales/Financing department is just rude conmen, sold me a warranty stating i could use it anywhere even out of state well that was a lie as i try to use it at a dealership in albany only to find out it has to be with them. prior to that tried to cancel it and get no return calls from Finance person i talked to (Benny or Denny i dont remember exactly) after calling a half dozen times or so i show up in person to resolve it and hes not there, i talked to a different person only to find out it has to be person A to do it. i have no issues with the service department, thats the only reason i dont give them 1 star. after coming here for 9 years im done with this place and will be taking future business elsewhere.

Went there after being texted my loan was approved to find out it wasn t . Was texting with Jessica brown who claimed not to be AI but very clearly is. Still haven t heard back after being told I d be called back

Ive been coming here for the last several months for service and it is always exceptional. My advisor is typically Tony and he always makes sure everythings all set. The whole team there knows how to get the job done right every time. Never any issues.

I had the distinct pleasure of working with Alexander The Great Rivelo, I could not have asked for a more seemless and laid back purchasing experience. I have a hectic schedule and Alex was very accommodating to my time. I also never felt pressured or pushed in any direction. Alex was able to meet all of my financial requirements while getting me into a newer and more reliable vehicle. I look forward to coming back to CP to work with Alex in the future

Steer Clear! Do not use this dealership! I purchased a used Jeep Wrangler from them. I agreed on a price with the salesman and sales manager. Went back 3 days later to pay and pick up the Wrangler. I saw the price was more than what was agreed upon (in writing). The Business manager told me that he couldn t sell it for the agreed price and we had to renegotiate. Prior to pickup I asked for full inspection to include brakes, joints, exhaust etc. I noted to them that the heat didn t say right. They advised everything was good to go and all cleared checks. They advised full point inspection. I got home and found the heat wasn t working again. It had no antifreeze fluid! Empty! I added some and head still didn t work. I replaced the thermostat myself and now works. I then noticed a burning smell when I would get out (2 weeks after buying it). Took it to a local shop and the Jeep needed all 4 brakes. Front calipers were seized. Do you think they really checked out the vehicle as part of their used vehicle full point inspection if the brakes are seized and the fluid levels are empty. Very shady dishonest dealership. This is the first time I have ever left a review anywhere! Stay away!

Had a great experience at this dealership and Luis my salesman went above and beyond to get me into my truck. He went over every process and wasn t pushy and was very helpful making this a great experience. 5star place to buy a vehicle.

Experience was good. Customer service was on point the dedication to me to get a trade-in to sign me out on a vehicle to leave the lot. My niece and my wish list was there priority Luis was very honest, wanted us to get in our vehicle, very supportive, and made our dream possible

I had the oil, fuel/water separator filter, and tires rotated. I got home, parked my car, and woke up to significant oil and diesel stains on my driveway (both about the size of a paper plate). I looked under the vehicle only to see oil all over the frame rail. Under the hood, same deal. Oil everywhere. As a prior business owner, I get it - things happen.. Mistakes are an opportunity to show a customer how committed to their satisfaction you truly are, so I called and was basically told we ll try harder next time . Very lack luster after spending $65k at the dealership less than a year ago.

Eric was great. Not pushy at all. We had worked out a deal with a certain payment. When time to sign with the finance department, the payment was much higher than anticipated. I know rates are crazy right now but I wasn t expecting that at all. Some things I discovered after a week with the Jeep . Seems like the floor/carpet was replaced. It was done poorly. Comes right up. I also had to add some weather stripping to the driver side door. The first time it rained I had a puddle on the drivers side floor. All in all I love the jeep, it drives nicely. I wish a little more attention to detail had been paid.

Great knowledge and service. They go above and beyond!

I was in a bind where my Jeep had engine issues and my normal dealership was booked out 2 weeks. Tony and his team managed to fit me in that day, diagnose and repair the issue. Saved me nearly $900 in rental car fees. Very grateful for the work their service department did. Highly recommended.

Super friendly and they fixed something for no charge! I was not expecting that. Thank you!

I had a wonderful experience! Everyone was knowledgeable and paid close attention to detail!! Thank you Scott Ross!!!

Excellent experience. James and the staff Are great Id give 10 stars if I could.

The most awful experience I have ever had at a dealership since I stated driving 56 yrs ago. Overcharge attempt, poor work.

I purchased my vehicle from another dealership and I loved my service guy, Matt D. Needless to say he moved to Zappone s and I followed him. He is professional, respectful and accommodating. I have had a wonderful experience at Zappone. Matt is wonderful!!!!

Jeff and the mechanics got me in and out on a check engine problem. Time spent was about a half hour.

Prompt service and reasonably priced as estimated.

All the canned responses to people who complain. After dealing with them it does not surprise me. I went to test drive a vehicle and they started the dealership dance of which I knew the came. The vehicle had a few issues and I made an offer to a salesman I was passed off to. And said if you want to talk we can do business, If not I would go elsewhere where. You guessed it I took my money and business elsewhere. Overpriced vehicle and they think coming down 400 dollars is a deal, wrong! I emailed the original person I was dealing with and no response, again no surprise. If you dont know the business they love that fact and will take advantage of you. Complete waste of time. But it help me find a better dealership where their price are fair to great and way better than this place. It a bit of a drive, but in the end the sales people are straight up and dont believe in putting customers through the dealership dance. I got a better vehicle and save 4500.00 dollars along the way. Thanks CP for not doing business with me as I made out better with the other dealership. Oh, when you go look at a used vehicle they say is clean, really look at. Get under, look down the sides etc. for any body work, dents and so on. One was said to be clean and the way the picture were taken it hid the fact the fender had rust forming under the paint and just starting to have pinhole rust rising out the through the paint. In a year or so you will have a nice rust spot and peeling paint. Ive worked in a few dealerships and know what goes on behind the scenes, as well as what they pay for vehicles (Yes, I understand they are in it to make money) and they make a lot of money off people who unaware the games they play. On one vehicle when researching the history they paid one price and over the next few weeks raised it approx 16.9% and then a few day later to 13.9%, while it sat on their lot. Retail phrase Markup to MarkDown and it is still listed above what it came in for and fair market value. Go see Nicole @ Krystal Jeep in Queensbury, better vehicles, better prices and they dont play games and go the extra mile for you! Updated 9/19/23, As you can see about canned responses, I got one as well, not surprising. To speak about Krystal Jeep/Queensbury, after the test drive I brought up various issues ranging from noises, damage etc. and this was even before I signed anything or put down any down payment they brought in the shop and started addressing the issues. The truck now has new tires, new calipers, chipped windshield fixed and more! This is called meeting and exceeding expectations! So with that I am bringing my fiancée to look at buying a vehicle over the weekend. Update 9/28, I went to take the vehicle out one more time to make sure everything fix was fixed. Had an issue repeat and they held the shop tech until I got back. There was still an issue but as soon as I got back he took it in the shop again and fixed. This was all done on a Saturday, again going above and beyond. I dont see this place doing anything near what Krystal Jeep has done! Price are at least 2k lower than here and other than a canned response here, I have not heard back from any of them. No surprise there. The fact they fixed everything prior to any agreement or exchange of cash was a big a chance as I could have walked away. All in all thank you Clifton Park for time wasted and money saved, you lackluster attitude cost your dealership over 60k in sales, nice job. People please look around, go see Nicole, use cargurus, carfax etc to see how much over they are on with their used vehicles as well as new. You want a dealership that stand behind their words and customers and not one that is into game play and using buzz words to sucker you in! Come in and make sure you tell the receptionist you are a V.I.P., Nothing important about you other than how much money they can get from you! You want a dealership, not a stealership! Update 10/23/23 Bought a second vehicle from Krystal. Imagine letting 62k walked out your doors as you rather play games!

Great people to deal with

Jim walked me through the purchase process and supervised every step in preparation my new car

My vehicle was there for a safety recall. The service writer was pleasant, courteous, and professional. The recall issue was handled promptly.

Great service

Anthony and all the people involved in our lease buyout were phenomenal. Cant wait to see them again for our next lease end.

Had service on my 2023 wrangler 4xE. Top notch!

Thanks Jeff and gang. Couldnt have had a better experience

I have bought 3 vehicles from this dealer. Anthony is a great salesman and always makes the process smooth. Michael Brosh the manager is exceptional. Always answers my emails or phone calls no matter what time. Even on his days off. Highly recommend this dealer to anyone looking for a new vehicle!

The problem has not been resolved

Had some apparent battery issues a couple of times. Tyler could not have done a better job. Kept me informed. Professional, pleasant and friendly. Knowledgeable.

My dealer was very patient and hospitable. He ensured me that everything would work out, and I m very grateful for the support and my purchase.

Very satisfied. Chris had to really work to get the deal done. This was the 2nd Jeep Ive leased with Zappone and I was very pleased both times.

Tire flew off car 2 days after purchase. 0 deaths. 0 stars. 0 help from Rafael the owner.

Great experience. Even when dealing with insurance company payments, out of state titles, and other unexpected hoops, Eric was patient and made it painless.

Was in and out quickly, no attempts to up sell me on service I did not need. Will return.

High diagnostic fee for a bad battery.

Friendly, courteous and efficient!

When the previous dealership owner promised me items for my new Wagoneer, but then sold the dealership, I was worried I d never get my promised items. But this new owner kept that promise, installed my all weather mats this week! I ll continue to go to this dealership and would highly recommend them to anyone looking for an honest location that stands by promises made to car buyers.

Everyone was great from top to bottom to help figure out what worked for both of us! Really listened and took into account what we were willing to do and found us a nice ride! Thank you all

Great service to get the car in and out for yearly inspection.

The sales manager and Robert were great to work with. Very happy with the Jeep and they were able to stay within my budget.

Very pushy

Service was prompt. I waited there for my car and I was out of there in no time at all.

Update: dont be fooled by the customer service response to my review, suggesting they want to make it right. Over a week after explaining AGAIN what happened, I havent heard back. The comment here is just so others will think they care. Had brakes and rotors replaced and within a year they were already worn down from normal driving and commute. Had then replaced elsewhere, they suggested the pads were used when installed or they could not have been worn down so quickly. Trying to resolve the issue with the service manager. After 2 weeks of no response by email I called and was told it must have been my fault and they would not refund for the original work.

ZERO STARS ZERO ZERO ZERO !!!! customer service horrible. People are rude. Rush you out of there. Brought in a 17 renegade UNDER RECALL FOR OIL CONSUMPTION. (29k miles) they refuse and refuse to repair the car. We are paying 25k for a car that is burning a quart of oil every 1-1.5k miles. They said to my girlfriend it is normal. No its not. This is an almost new car and to be burning oil on a CLEAR recall and we have the recall paperwork that we got with the car for future issues. This place will never receive mine or my families business ever again. Shut this place down!

Theyve always had me in and out quickly... Lounge area is comfortable.. Nice snacks

Great service fast honest and friendly

Always accommodating. Staff seems genuinely focused on me every visit. Im sure they do this all day every day but I didnt feel like cattle. Thorough!

Fastest Oil Change I ve ever gotten! Very nice staff!

Excellent service thus far!

What a great experience !! Very easy to work with and truly care about the customer and their needs. Every step of the process was seem less. They were more than fair with the trade allowance and actually found the vehicle I wanted and had it there in two days.

Excellent service! Was able to make an appointment within 1-2 days and my vehicle work was completed much sooner than anticipated.

Matt was extremely knowledgeable and helpful.

The staff is amazing! I love this Jeep store they make you feel like family! And it s the best place to work! You will get A1 service! Need a Jeep, Dodge, Chrysler, or a Ram then make sure to go to CDJP of Clifton Park

This is our second car and Eric and his team are great

Anthony was very helpful and knowledge and very easy to work with

Had a horrible experience with the service department, sneaky behavior and lies to cover up mistakes. Requested to have the service manager call me after explaining my issures, Don has yet to return my call. Terrible service.

Jeff in service is great. Always very nice and professional. Vehicle was in and out very quickly.

Jeff was very friendly and helpful with all my question. Service was excellent!

Tyler was a patient salesperson. No high pressure. Love the jeep Cherokee. Good deal. Would buy from them again.

Everything I asked if them was done quickly, efficiently, and with no surprises ( added costs).

Jim was an amazing dealer to help me find my new car! They had a great used selection for the price and milage I was looking for. Jim was helpful from start to finish and made the experience less stressful and seamless. I would recommend this dealership and Jim to anyone looking to get a new car.

Appointment was on time Friendly Very Clean service center

We recently purchased a vehicle from Sam @ Clifton park Chrysler Jeep Dodge, Sam was amazing to work with extremely informative and honest I highly recommend anyone to contact him for your next vehicle purchase.

Great service!

Great experience trading in and getting a new truck! Accommodating but not pushing team, online offers were real and no bait and switch tactics used by this group!

Tyler is the best! He was so helpful, polite, explained everything well. Responded to my check in texts on my vehicle very quickly. Eventhough the issue was not resolved it is not his fault and he did anything and everything he possibly could to help! Go see Tyler you wont be disappointed

Straight forward, professional service. Knowledgeable about products and services. They make recommendations to enhance the performance/durability of your vehicle.

No wait, service done right and car left clean. Thank you.

Always a great experience process was easy Anthony is a great salesman and would highly recommend him and the whole Clifton Park car dealership

Service was done quick and correct.

First time ever purchasing a vehicle where there wasnt any issues. Walked in talked a few hours later drove away. Just how I like it. Easy.

i went to buy a 2022 nissan murano dealing with mike who was somewhat pleasant.first it started with low balling on my trade in, then came in with a two thousand dollar cleaning fee stating that they price there cars low. Then why not price cars as they are valued,wheres there ethics ? So then they without asking me put in a warranty not giving me any information on the warranty, i thought they were giving it because of the expensive cleaning fee, it even gets better i drove 2 miles from dealership and the low tire pressure light came on, i quess it wasnt included in the cleaning fee. I called several times to get information on the warranty finally got alittle information. beware if you buy a car here look over the paperwork closely and good luck because i would never deal with them again.how do they sleep at night?

Michael is very professional, patient, and down-to-earth. He strives for customer satisfaction regardless of the situation. He has a beautiful, caring nature. We are grateful to Michael for his hard work and dedication in helping us find our family car.

Tyler was excellent and very accommodating!

They really took great care of me here. Everyone I worked with was very kind and respectful. This was probably the first time in life car salesman didnt make me feel pushed and uncomfortable. Bill was very understanding to my situation. Eric was a wizard. He came and picked me up from my job so I didnt have to spend more money on an Uber. Sadiq was so quick. He explained everything i was signing throughly. I appreciate the others that came and cheered me up as I had just been through an ordeal. Thank you to all of you! I will return for my next vehicle. Latisha Mabullu

Very over priced. I would not recommend going here because of how much it costs. $160 out of pocket just for a diagnostic that said the battery was dead. They wanted $1000 to replace the batteries. Advanced auto parts and YouTube was less than half the price.

4 hours for a scheduled oil change. They were supposed to give me a write up on the horrible paint on my truck for me to give to Mopar. They said they would do it but when I picked my truck up they said they dont do that there. Ill never buy a truck from that place again and I definitely wont be bringing my truck back there for a trucking thing.

Sam was AMAZING. No sales pressure, up front honest pricing, and smooth trade in process . From start to finish this was a no stress experience. Highly recommend.

Luis was fabulous the day of sale but returning calls with issues is another story have returned to this car dealership once with no results except another appt than more issues navigation n issues not working alarms going off n getting no return calls not very happy let s see n this all happened within 2 of buying this truck

If you want top notch service , and an honest service provider ask for Jeff Koons. ******* Carl Harris has gone to bat for me over this issue. Although the outcome is a bit less than I hoped for, Carl was able to give me some hope that given the right circumstances and working together, people can meet in the middle when they put their mind to it. Thank you Carl. Que Sera Sera .......................... Im hoping to get a reasonable and honest answer to my issue. Ive been using this dealer for 3 years. In fact I purchased my 2021 because they have always had good service. In March 2021, they intalled new lower ball joints in my older 2005 jeep. We use this car to only drive short distances. We had only put 5k miles on it in less than 2 years. In December 2022, the technician and mechanic claimed that it needed new lower ball joints again and an arm and claimed that the current ball joints were generic and not installed by them. It has taken until now to get the new parts and I had to pay upfront for them. My appointment is this morning at 10am. Something didnt feel right so I went searching thru my receipts and found the receipt for the march 2021 work that they did!!! The ball joints are suppose to be under warranty and last approximately 70,000-100,000. This car has only been driven 5,000 since the ball joints were installed! Im going directly to the service department this morning because I dropped the car off last night and I want answers as to why I was told the current joints were not installed by them. Was I charged for ball joints that were never installed March 2021?? And how can they claim they didnt install them when, in fact, they did!!! Until I get an honest an

Very nice visit no complications I was in and out of there 90 minutes. Very nice people specially matt service manager.

Great fast service they squeezed my truck in to get tires on right before the storm!!!!

Great communication . Easy to work with . Bought the truck there . They serviced . Great team really . Always trying to do what s right

My vehicle was checked in immediately. I was kept up to date on the details as it was being repaired. The service representative was very courteous and helpful. I give the highest rating possible.

Fantastic experience! Came in a few days prior to make an appointment for oil and inspection. Very accommodating and friendly

Had a state inspection done

I m out of Utah found these guys on Car Gurus. Luis Bernacet helped me feel safe and secure with purchasing the car without driving it or being there.

Excellent and prompt service! Will surely recommend.

This is where I will be getting any servicing done on my jeep! Tony kept me updated on everything the text feature is amazing and very helpful.

Always friendly and sincere in their attempt to address you vehicle concerns.

Excellent service well satisfied on my third vehicle I bought from some poems would by my fourth as well when Im due

Excellent service department.

My experience with Israel was top notch 5 star. Israel clearly knows what new vehicles mean to customers, if you need something, he takes the no questions asked approach and just takes care of it. It was an absolute pleasure to work with somebody that is just as excited about your new vehicle as you are. Truly appreciated. Thank you Israel

Anthony was outstanding and down to earth. One of the BEST vehicle buying experiences I ve ever had.

Able to drive into the check in area to stay out of the weather. Nice comfortable waiting area with a television ,free coffee, and free chips and they did a good job on my vehicle in the timeframe stated. What more can you ask for ? I really like this dealership.

WARNING if you have a heavy duty truck looking for service. I came here a 2-3 weeks ago to schedule a recall service on a Ram 2500 diesel with Anthony, the service advisor. I grabbed his card. Anthony set the appointment. I explained all my concerns with the truck other than the recall. Since it would be in the shop, he told me they would need it for a few days to do the recall, and I asked to do a complete checkup on the truck to ensure everything was running as it should. The day came to bring the truck in, and the person I made the appointment with handed me over to another guy (fine). The guy started acting as if I had just come in to schedule a new service appointment, telling me they needed to order parts and couldnt check the issues I had concerns with, like the transmission slipping when put in drive. I asked him why I made an appointment two or three weeks ago and was told it would be in the shop for a few days. I removed all the ladders and a 200-pound aluminum break on the ladder rack for construction. Just to be told, we cant service the truck and go somewhere else. Why didnt they order the parts when the appointment was made for a scheduled date 2-3 weeks ahead? I expected them to have the parts to perform the repairs when I brought the truck in.. Very disappointing service. There are too many useless service advisors and not enough technicians. Its like me telling a customer here is a date we will start your construction project without bringing materials to do the job. new motto for them. All roads lead Away from this local dealer of Clifton Park going to another deal.

Amazing people and great experiences.!! Will definitely recommend this dealership to anyone. Mike the GSM and Luis were a pleasure.

Very helpful and excellent customer service.

BUYER BEWARE! I bought a brand new Ram 2500 from them last year. They REFUSED TO MAKE REPAIRS THAT ARE COVERED UNDER WARRANTY! 17k miles on it and I need an engine tear down to repair it. They just want you to buy a car from them and go away. I will now be shopping and having repairs done at another Chrysler dealership.

I went in for an oil change and have been here for over 2 1/2 hours with no explanation of why it has taken so long???? They sell you on the oil change programs and then treat you so poorly that it isn t even worth it! Please don t get sucked in! I ve asked Why it is taking so long and all I got was I don t have an answer for that . Very poor customer service!!

Buyer beware They care more about their building appearance and makeover then selling you a car up to standard! They make everything appear perfectly on their record although it s not the case. Purchased the vehicle pre owned (which means nothing here) certified in July. It is October currently. First week called about vehicle shaking They immediately started giving us costs for repair. Cost?!? We just bought the vehicle. First red flag. We then started feeling the brakes spongy so we thought the shaking could be from bad brakes. So made an appt. Brought the vehicle in and they said the brakes are fine. Any good mechanic would ve saw worn tires. They sent us on our way and the shaking continued. Called again. No appts avail for quite some time. They did not document. But now it s on us bec apparently we need to make sure they document and confirm it or they can say they never got the call. Called again to complain of shaking and set up oil change. Again appt pushed out bec nothing available. In the meantime we found all four tires are worn inside which means an issue such as alignment they have no openings so push it off way longer although they said the tires could be causing the issue We bring in to have tires checked and they said they pass inspection but handed me a quote for new ones This is unacceptable for a vehicle we have had three month and a couple weeks. The manager came to speak to me and defend that the vehicle passes inspection which is barely if it is. He told me I put too many miles on and what is he supposed to do give me tires when I put 7000 miles on? He put it all back on me as though I caused all of this in that short time. Unacceptable! My mileage works out to be about 500 per week. They claim the tires were passed and fine when I bought despite the issues for the start! I should not be having to buy tires in three months for a clear issue if all 4 are bad. Red flag should ve been when they accidentally included full warranty in my purchase and made the vehicle almost unaffordable then when we caught it they acted like they had no idea! They are rude pompous and unprofessional with no customer care in mind from the start! Will never step foot in this place again. Bad business practice Reporting to better business Update: funny after my review, they leave a message like contact so we can help for a fasad. I called this guy numerous times with no response. Took the vehicle to another dealer who confirm original tires in 2019 are still on. He said the tires passed inspection by the dealer bec of only looking tread on one side, but they don t pass due to the inside completely worn. They skipped seeing that part. He said the vehicle is out of alignment and that this wear was not done in the time I had the vehicle. And put my family in danger in the road!

major lack of communication skills. from salesman to salesmanager... just not good. I bought the car one weekend. told them Id be back the following Friday to pick up the car. walked in expecting to get the car only to be told that they needed other paper work from me because I was from another state.. OK? Why didnt someone contact me over the week to make me aware of this?? I had to go home, get info together and come back an hour later. Process should have been an hour, took 3... Also, was given little to no instructions on the new car. I am still learning new things 3 weeks later.

Really poor experience, I recently purchased a truck from here and when it came to financing they really pull some shady tactics. They disregarded my request to work with one bank and ran my credit thru multiple others, tried to tell me my credit was not good and I would need to accept an insane rate, only when I threatened to get funding thru my bank they all of a sudden were able to get me my quoted rate. Post sale was just as bad, could not get anyone to call me back for warranty work, I finally after a month got them to schedule an appointment but they would not loan me a car or even drive me home for all day work. Since this I went ahead and called another dealer and had everything addressed. I have tried to call the manager but leave messages and no response. I called and left countless messages with the customer care manager as well with no response. I waited to post this and file a complaint about my experience but after giving them countless opportunities to make right, they have not so, I learned buyer beware but if you re in the market, steer clear.

I leased a 2021 Jeep Wrangler and have been waiting for a part for 3 months to correct the death wobble. Paying for a vehicle I cant drive out of Clifton Park has been ridiculous. Do not recommend.

04/2023 - Michael Kawola, was very professional and made the process of purchasing super efficient and easy. 03/2024- I have a Ram1500 Bighorn that I am having serviced here at our local Clifton park dealership. I sent it in for a malfunctioning Uconnect unit, which my Extended warranty does not cover. I was pretty bummed out BUT .. the representatives at CDJR of Clifton Park had my back and walked me through the process of contacting RAM care and getting a new unit covered and installed at RAMs expense. All I had to pay for was a diagnostics fee. Which is worth it considering the price of these units and cost of install. The unit is in the process of being ordered and will be installed here soon I m hoping. Please excuse me for not remembering the Woman s name at the checkout desk for kickstarting the process of getting my issue resolved. She was really great. She was genuinely concerned about the issue I was in with my truck and observed I wasn t happy about it and didn t turn me away. I also would like to give a big thank you to Carl Harris for expediting this process. He is a very down to earth human that understands the frustration of problems that come along with vehicles. Looking forward to getting the unit installed and having my truck back to new again. I m very impressed with this dealer standing behind the customer.

They were very efficient and quick in getting me in and out