Eagle Towing & Recovery in Cobleskill
113 Kenyon Rd, Cobleskill, NY 12043, United States
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Very rude customer service , They steal my money and damage my car
A really bad company, it takes them a long time to arrive, plus they didn't send me a receipt even though I personally asked the driver to send it to me. Plus, he damaged the car, he connected a wire to the rear wheel and destroyed the iron in the back, very unprofessional, I don't recommend it at all!!
12/3/2024 This company was horrible to me as a customer! First when my husband & I had dropped by to get my license plates removed from my car, we were told by my insurance company that we'd need to sign a form at the towing comp. allowing them to hand over my car to the insurance company's towing people who'd be picking it up from them. Eagle Towing told us that, "Its O.K., your verbal permission is just as good, we didn't need to sign anything" This then gave the towing company the "wiggle room" to try getting away with made up excuses!! advice here: ALWAYS SIGN the Proper paper work!! No matter what they tell you! My car had been in a small car accident & my car needed towing after on 11/25/24, Thanksgiving was just 3 days later & we had also gotten a snow storm prior! So my car insurance company needed to still pick up my car for evaluation of it's worth. They should of been able to pick it up on 12/2/24 or 12/3/24 but the owners assistant & girlfriend "Danny" who refused to give me her last name as she helps run the company & was very difficult in even giving me the owners last name, as I kept having to ask for it over & over again! Danny had given my insurance company a hard time by lying to them about whether or not they even had my car on their lot!? Then they also told them that it wasn't even found in their system!? This is what my insurance claims adjusters had told me themselves. I spoke with "Danny" & she said she had told the insurance company that their system was down & supposably that was the issue but the system was working fine when I was talking to her, so I told her to please call my insurance comp. while her "system was still working" & that this needed to be arranged today! She then made the excuse that she was too busy & couldn't!! I told her it only takes a few minutes! She tried to get me to feel sorry for her & have sympathy for her difficult job!? All this time she was just trying create more time for them to keep my car longer, as it makes them more money!! The claims adjuster clearly reiterated to me after explaining my conversation w/ Danny, that that is "NOT what Danny told her at all!" Danny was making up lies & excuses after excuses in order to keep MY car on their lot for a longer period of time, so as to be able to collect MORE MONEY from the insurance comp.!! This if fraud & abuse to the customer! Eagle Towing is VERY SELFISH in only looking out for themselves & how to weasel their way around things & hope to get away with it! I didn't appreciate Danny arguing with me about simply giving my insurance company permission to come by & pick up my car! Being deceitful about it & difficult!! Causing unnecessary stress & worry for me to get something so simple to be accomplished! This was my first time having any help from this towing comp. & It WILL BE THE LAST!! I do NOT TRUST them at all!! Very sketchy!! Dishonest & selfish! Do NOT do business with this company!! Save yourself the headache! They use a dispatching center to answer their calls!? They have NO office or secretary! Not sure what "Danny's" job is as an assistant She doesn't even take calls! She just gives people the run around to buy them more time! They have horrible work ethics all together! Stay away from them! Save yourself the headache!
Fred is amazing. We have had the same battery issue multiple times and it's very frustrating. He's always pleasant and explains things patiently I wouldn't otherwise understand and it helps when talking to the repair shops. Thanks for getting here so fast and doing such a great job every time! 🙏🏻❤️
We were driving East on I 88 in the Mohawk valley (I think). At about 2 pm, I noticed smoke on the road behind me. I wondered why. Then a motorcyclist waved me over. Our one ton trailer had a burning tire!! Highway Patrol arrived minutes after we put the fire out with Ginger Ale. I called AAA to get help. The driver called in about 20 minutes. Fred figured out how to tow the trailer without a wheel!!!!. He and his co-worker Justin, offered to get us back on the road. We drove into town to buy the parts and Justin would make the repairs and get us back on the road. We not only needed a new tire and rim, but "U" bolts and a new trailer light system. Right now, Justin is MAKING "U" bolts for us.!!! It's after 6:00 pm, but they will get us on the road safely. Couldn't be better!!! Thumbs up and 5 stars 🤩. Katherine P 9/14/24
Great service, Driver John was excellent. Awesome customer service and his driving/parking was on point! Would definitely use them again in the future for my towing needs!
Its embarrassing to admit that I managed to get myself into this doozy, but this company deserves a huge THANK YOU! After calling SEVERAL local Schenectady places and not getting any help, I called Uhaul and they sent Eagle Towing. George was there pretty quickly considering how far he had to drive to assist me. He raised the back end of the Uhaul and swung it off the barrier with ease and was even nice enough to pull it out from under the gas bays for me. George was incredibly nice and professional. He saved my day for sure!
Chad rescued us late last night after hitting a deer . We were from out of town and had no contacts in the local area. He got us and our car safely to our destination. Both the driver and dispatcher were kind and helpful.
They have towing signs in Klugos parking lot in oneonta, yet I spoke to someone on on-call about my car being towed and she stated they no longer do this area yet there s signs for towing are the only signs in the parking lot. It s considered false advertising, and I had to call around to find out who actually had my car since it was NOT eagle towing and then I got told it was a waste of the guys time? I m leaving a poor review monthly
My insurance company said Eagle Towing was coming to get my car today at 12:30 pm, they still hadnt showed at 1pm so I called dispatch to find out what was going on the woman said they had nothing from my insurance company. I then called my insurance company again and they put me on hold, when they came back onto the phone they said Eagle Towing would be picking up my car in two hours and asked if that was okay, I said of course, this means Eagle should have been here at 3pm. It is now 5:22pm and still no tow!!!
Hate giving a bad review, but.......Eagle Towing do not use. SUV needed towing. Waited just under 5 hours! Only 30 minutes away? Just never showed up? Horrific!!! If it was winter and a minus 8 degrees below freezing here in the Catskill Mountains, this tow service would be recovering my frozen dead body!!!
Very professional company to deal with. Very happy with their service.
Eagle towing saved the day and my sanity. Driver was courteous professional and understanding.
The two brothers that helped us get on the road again after a flat tire on our 5th wheel we re great! They were very professional and caring. Thanks!!!
Complete scammmmm
This company has no idea how to professionally lift a truck and trailer with out damaging anything they dont care use them at your own risk
Kind fast relyable
Noise poor owner couldnt manage a wet paper bag
Definately great company! They went above and beyond a normal towing company! The driver was willing to sit and wait while his wife went for parts. And when that didnt work, she drove our kids to the hotel since we couldnt all fit in the tow truck. Then ran my husband around for parts the next day. Highly reccomend!
After waiting 4 hours for roadside assistance calling the company for 2 hours they finally answer save my insurance company which has my roadside assistance policy canceled it call them back and my insurance company said they cancel it cuz I didnt have equipment what a place to get your stuff delivered from when you break down I would not call them if I could give him zero Stars I would theyre a bunch of low life scumbags
My insurance company had them dispatch a tow for me never showed up or answer the phone bad business took3 hour when they are 1 hour away they answered phone after 2 hours told me my insurance company cancelled the tow call my insurance company an eagle cancelled said no trucks losers should be closed
Always professional.
I locked my keys in the trunk and AAA sent Eagle Towing. They arrived quickly and provided very pleasant, professional, helpful service way beyond any experience with towing companies I have used before. I recommend them highly.
Was told $125 cash on phone otherwise more on card paid cash driver tried asking for $135 I didn t have that cash college student, and then he backed my car up the truck which had 2 blown out tires and scraped the whole front end along the ground going up the ramp then stepped out and told me I knew that was going to happen very unprofessional!
Great driver. ! I am from out of state and this gentleman went above and beyond . Thanks so much for your kindness and professionalism
I used Eagle today for a Big Job moving my Prevost Coach . Used two trucks to get this unit back to the road across a lawn .. I can tell you one hing .. Brian and Ollie know there business !! Great work guys !!
Love it
Tyrone was very professional / personable and took care into towing /securing vehicle to truck. Great to deal with. Would highly recommend.
Very grimey people. My car got towed there on a weekend. Supposedly nobody is there on the weekends to accept payment and release the car. They charged me over 100 extra dollars for storage fees even though I never wanted to leave the car there all weekend. I showed up Monday to pick up the car explaining how I never wanted storage in the first place and would have picked the car up on Saturday. I was charged almost 400 dollars for a 2 mile tow. Straight crooks these people are. I will never recommend them to anyone I know. On top of that neither of the people I dealt with there even had the decency to wear a mask when helping me. Very inconsiderate, money hungry people all around. If I could give them 0 stars I would
Justin from Eagle Towing was Great! On time and very professional. Highly recommended!
Amazing service! We were contacted within minutes of calling AAA. Eagle s Justin arrived swiftly and helped us talk through our options for towing. He was incredibly knowledgeable, professional, patient, and kind. We couldn t have asked for a more perfect tow out of a very unfortunate situation. Justin went beyond the call of duty with heart.
Eagle was super kind and professional when I interacted with them. My car died in a terrible spot on the highway and before I was even able to dig out my phone to call for help Ryan was passing by, saw me and offered to tow me back to their garage while I called AAA. Justin recognized the problem and was able to fix it super quickly! They had me back on the road and heading home very promptly, even though it was a Sunday night. I d highly recommend these guys!
In Summit Lake NY My tire got shredded. Justin showed up in 15 minutes after I called AAA. I was at Mavis in Cobilskill within minutes for a tire replacement. And he was polite and we had a great conversation in the truck on the way to Mavis.. Thank you Eagle Towing, Bob Smith , Delanson NY . Oh and I got 2 updates that he was on his way texted to my cell phone
Im super thankful for these guys. Shane arrived within 10 minutes, then towed my vehicle to my destination which was an hour away. You guys rock, thanks again! Positive
Excellent and very helpful. Will call again if needed.
Eagle Towing & Recovery did not disappoint. A tire blew on my fifth wheel RV requiring a tricky recovery in addition to a tire change. When Eagle s employee, Ryan, arrived he got to work creating a solution. Eagle has a hard-working, ingenious employee in Ryan, which saved my RV a great deal of damage. After the recovery process got rolling, another Eagle employee, Justin, who was obviously off duty, stopped to see if he could be of any help. It says a lot about Eagle Towing to have two employees who love their work like that. Thanks, Eagle Towing for having quality workers.
They got the job done
My thanks. On site quickly, professional service, and fast. If you need a tow, give them a call.
Absolutely fantastic people they are professional and make excellent time. I would recommend this company to everyone friends and family. Thank you eagle towing !!!!
3 times in the past 3 months I have called on Eagle towing to come and save me. I stay up at the top of a mountain and it seems that Mother Nature always has a plan for me. Once stuck in the mud, once stuck in the snow, and today in a ditch. Each time a different person has come, but every time they have gotten to me super fast, great customer service and super professional. Exceptional service from Dylan and Jonathan - cannot thank you enough Eagle! Keep being great
John k. Went above and beyond for my father and towed him when his truck was stuck. This guy was patient ,compassionate, understanding and was there in a jiffy, this is a professional towing company that cares!
My vehicle broke down 3 hours from home and 3 hours from my destination. Johnathan and his rollback were there in a short time, suggested a local service center and got my vehicle loaded and on the way promptly. Recommended if you like fast and courteous service.
The owner is a greedy, lying, cheat who will leave you high and dry for a quick buck from your insurance. Go through a different company so you dont waste your time with a criminal. The actual driver I dealt with was very nice and helpful. Unfortunately his boss is a complete scumbag .
My driver was very professional and kind, quick response and went above and beyond to find a shop open late on a Friday to get my car repaired. He even waived the rapid response fee for me! Highly recommend these guys.
I was in an accident, in shock at first. Driver could not coordinate with AAA auto club ,(Im premier long time member) the drivers dispatch and the driver were very secretive, especially when I had AAA on the line and ready to talk to the driver. (I had AAA) on the line most of the time but much of the time on hold. The aggressive driver several times wanted to take the car to his shop to salvage it (keep it for parts or whatever they have working on their side instead of my repair center. Finally his attitude grew more aggressive/frustrated and after a LONG tine, he said I do not have time and said if you dont just pay me with a credit card that he would take the car to his shop. At least an hour plus with the driver on his phone with his dispatch and as nightfall came I ended up finding a credit card to pay his outrageous fee of 418$ for a 30 some mile tow. Also charged extra for recovery despite the car pulled with no resistance onto the flat bed in a yard. Its 4wd but he would not let me back it out. No alcohol or drugs I involved I dont recommend this company if you have any choice. Of course the driver wouldnt let me ride with theo car. Took me six hours to get home as a walked until I could reach someone for a ride. Nightmare. From other reviews, I can see that if the circumstances allow them to take advantage of you they will.
The supervisor is very unprofessional and lies to the customer daughter was in a accident two weeks ago and wanted her car towed to her house and was told it couldn t it had to be towed to their location because of the insurance company and now they have been paid and she was told they were going to tow it to the collision center and now the supervisor is saying something different and she was also told by the owner of the collision center everything was taken care of and she has called my daughter and wanted to know where her car was they need to get rid of this so called supervisor and stop lying to people
I love these guys there the only ones I like to use, trust worthy, honest and nice. Will always use them.
First I would like to say Thank you very much to the 2 employees that helped me personally. Shane and Craig were absolutely wonderful, completely professional and very friendly. I am not from the Cobleskill, ny area and my vehicle broke down and would not start right in the middle of the road, very very deep in the Catskill mountains. Shane drove by and saw that we needed help, and helped us with no hesitation. Got my car off the road and towed myself and my boyfriend to the nearest hotel. If he had not helped us, honestly I fear that we would have been in major trouble. Because of our lack of knowledge of the area, if we had gone any further or had not been helped, we could have very well been severely harm, As it was extremely cold 19 degrees and snowing very bad. The car wouldnt start so we would have had no heat and were under dressed for the winter weather.. Shane did not have to stop and help but he did. We can not thank you enough for your gesture. You saved us. The next day we called the office and the secretary was very accommodating and was completely reasonable with their charge to take us from Cobleskill, ny to Rome, ny which was over a hour and a half away. (75 miles) Which is how we met Craig. Thank you Craig for being professional, friendly and accommodating. Even asking us if we needed to stop on the way to get something to eat or drink as we had no car to get anywhere. Also waiting till our uber ride showed up from the garage we transported our car too. I personally want to thank everyone involved for getting us and my car to our destination safely. Much appreciated guys. Be blessed in your future endeavors.
Got my car back on the road with no problems
Very fast very professional thank you Greg for helping me out that day. Perfect service.
Great towing company! Accepts AAA. Eagle has towed my vehicles several times. Always prompt, friendly and professional.
Excellent service : the owner is a working professional at his business and very courteous .
Very reliable and super friendly
Excellent roadside assistance. Fast, friendly and knowledgeable. A big thank you goes out to EJ. He was able to extract a rusted donut so I didnt have to be towed. You guys rock!
Great people..
Eagle towing was very professional, and was more worried. About me staying warm. It was really cold on news eve night. Eagle towing took my car where I wanted my car to go to.
Top Knotch guys. Tyler was very polite, helpful, and professional
Very professional the tow truck driver Tyler knew what he was doing very impressed when he grabbed my truck fast and reliable .
The most honest towing company.
Make sure you get one of the head dispatchers it makes things a lot easier they take AAA however they wont always have gas on a rollback so make sure you have gas and if you need a jump start they can usually take care of it I guess if you have a complicated toe just let them know whats going on ahead of time and theyll get it done Make sure the driver gets told not just the dispatcher honestly Ive had a lot of positive experiences with them but I had them forget some gas for me once Thats why Im drowning on lol
Horrible customer service
Very quick service and good experience to towing you safe
Awesome service! Came out after midnight and towed my SUV 120 miles. Excellent attitude and impeccably professional.
Drivers did a wonderful job of getting me off Corbin hill road during a snow storm
Got into an accident driving to work around 7 am. Got towed by these guys and then charged 700.00 dollars for a 21 minute tow... Couldnt get my insurance to tow it to my selected placed. They even didnt let me choose where I wanted my car dropped off! So they basically were holding my car until I paid for their overpriced bill for a 21 minute tow. I would not recommend these guys. They will steal from you.
Fast and friendly
Had a great experience with this company. They were fast, effective, and friendly. I would definitely recommend Eagle Towing if anyone needs any sort of towing done.
Eagle towing came to get my car (through AAA) after the battery died (completely) - the tow truck driver was very kind and gave me the tip to go to Advance Auto Parts for a new battery instead of a repair shop because it would be much cheaper and faster. And it was! I am very appreciative of his advice!
I broke down on the highway with the temperature below zero. Nick from eagle towing was there in a few minutes and very helpful. Great service
Thumbs up to Ollie and Amber! I feel like they saved my life yesterday.
This was a wonderful service who arrived quickly and helped me to a tire shop. My driver was very personable and professional. Highly recommend.