Caliber Collision in Cohoes
2 Pine St, Cohoes, NY 12047, United States
About
Caliber Collision didn’t become the nation’s leading collision repair provider by accident. With our team of highly skilled certified technicians and state-of-the-art equipment, we are committed to excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
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The crew in Cohoes is top notch! My car was finished early and looks amazing! The staff is super friendly and courteous. Highly recommend the! Oh, and they did a full interior detail even though there was no interior work to be done!
If I could give ten stars I would!! I had to wait to get my truck in here snd it was well worth the wait! From the start, they were very thorough and helpful working in conjunction with the insurance company and enterprise as well. I could not have asked for a better experience! Especially during the hectic holidays, they worked to get my truck done on time, working efficiently. They kept in touch with me texting all the time! I appreciate everyone at this place for all the care that went into my truck! THANK YOU!!
I was T-Boned and the other person was found 100% at fault thankfully. Their insurance company directed my car to Caliber and they did a superb job! It took a few weeks but I got my car back as if the accident never occurred. Excellent work!
Caliber Collision repaired my car after I hit a deer they did a great job I am more than satisfied the whole crew is awesome. My before and after.
GREAT service. Jeremiah did a GREAT JOB. Quick repair time, and kept me up to date while they had my car. Also, Helen was incredibly kind and helpful, explaining everything and answering my questions.
Caliber went above and beyond. From the moment I entered their shop, to the time I picked up my car, They were nothing but professional, attentive and trustworthy. They made sure my car rental got to me on time so I could get to work, and kept me up-to-date each day with the work being done on my vehicle. I would highly recommend And the next time I need work done on my car, I know where to go. 10 out of 10 stars. Mike Clifford.
I am very happy with my repair, Jeremiah was the best to deal with through this whole process, I had zero stress or worry. I knew I was in good hands! Highly recommend!!
Never Never Never put your vehicle here if your car has more features！I had a minor car accident in February, I dropped off my car here for convenience, because the body shop was recommended by the insurance company, but the nightmare began. 19 days later, the body shop called me to pick up my car, but I found out that the engine light was on, the hood sensor light was on, and the lights on the steering wheel buttons and horn were not working. The staff explained to me that the hood sensor was broken, but since it wasn't related to the collision, they wouldn't fix it. They said the other issues were due to lack of specialized equipment and advised me to go to a dealership to reset the programming, claiming that would fix the problem. So, I went to the dealership and spent $47 repaired a new hood sensor, but the problem persisted. I realized the issue wasn't as simple as they claimed. At the same time, I also noticed that the passenger-side headlight replaced by the body shop felt odd; it didn't illuminate well in front but was bright on the side. The staff tried readjusting it, but it didn't work. Whatever, at this point, I only care about the engine issue; I don't care about anything else. So, I complained to the insurance company about the vehicle's engine problem. So, the insurance company pushed the body shop send my car to a dealership for a professional inspection. Eventually, the dealership found that the issues were caused by broken wire harness on the collision side. After replacing the wire harness, all the problems were resolved. While I was relieved, it also meant that I had wasted $47 buying the hood sensor unnecessarily, because the dealership wouldn't refund it. But fortunately, the dealership found an issue with the newly replaced passenger-side headlight - the daytime running light wasn't working, and it couldn't be repaired. The insurance company agreed to purchase an original factory headlight to replace the poor-quality aftermarket headlight bought by the Caliber Collision. (It broke in less than two weeks, luckily within the 30-day warranty period, thankfully it broke quickly). As a result, the body shop replaced a defective factory headlight but refused to adjust the gaps on the left and right sides of the hood. I'm very confused. This body shop doesn't seem to have professional skills. They have to send any slightly complex issues back to the dealership for repair "It means you'll have to spend more money dealing with rental cars.", they also can't even handle basic bodywork issues. If you told your insurance company the truth said your car wasn't fully repaired, the body shop supervisor will be very angry. How did they manage to get such high ratings? Did costumes inspect their vehicles when they picked cars up? Please guess how much they charged the insurance company for my minor accident? Over $9,000 and it still wasn't fully fixed. It was a robbery. By the way, if the owner leaves you a message asking you to send your feedback to the manager's email address, they are putting on a show online for other customers to see, because no one reply to you at all.
Fixed our car and made sure it was precise.
Pretty fantastic work
I would definitely use this company again. They were beyond my expectations.
Very good at keeping me informed on daily progress. Car looks great. Got it back detailed inside and out.
Fast and responsive with quality work Glad I chose them
Friendly staff and outstanding service provided.
Highly recommend. Did an amazing job on my van.
Great shop,extremely professional, daily updates as to status of repair. Work was done sooner than promised Friendly staff.
I could not be happier with the service and quality of the repairs that I received from Caliber Collision. I was on the New York Thruway, 170 miles from home when I hit a deer. From the time Caliber received my vehicle until it was complete they kept me updated on where they were during the complete process. Caliber had an estimated day of completion, and my vehicle was completed during their timeframe. When I picked up my vehicle, I was facing a 170-mile trip home, and I completed that trip with no problems which shows their commitment to detail and quality for such a large repair. Helen and Jerimiah were awesome during the entire process! Thank you to everyone involved for making a bad experience turn out wonderful!
Good service and work excellent communication
Top notch. Thorough, communicative, clean, expert, efficient. Hard to beat these folks!
excellent repair work and very polite and help full miah and his crew were great
Great repair shop. Very pleasant people.
Excellent service, car looked brand new after my accident
Beautiful results, my backbumper was damaged. I got my car back clean,shiny and flawless as promised. This place really puts customer needs and satisfaction first.
This shop was able to get the car in, perform the necessary repairs and have it ready to pick up very quickly. Delays with part availability and a backlog of repairs for many body shops has led to scheduling repairs out for months in advance. I was able to get a reasonable repair appointment and the repairs themself were performed very quickly. (Bumper repair/paint) The staff are working hard to lower the wait time while ensuring the work performed remains high quality. The whole team is friendly and provides excellent customer service. Any future repairs my friends or coworkers may need will come with a highly rated recommendation for Caliber Collision. Although car repairs are usually not easy, the team ensured all my questions were answered and the process was easy and painless.
Great people. Fast and friendly
Professional organization, high quality repair and great customer service.
Very pleasant experience.
The shop and all staff were very helpful, professional and the communication was excellent. Thank you.
I was very nervous going in. They were very helpful, kind and courteous, easing my fairs. They walked me through the process and updates were frequent. Car was ready earlier than estimated. Staff all deserve 5 stars.
These folks are great! Got my baby fixed back up in a timely manner! Geat communication, friendly, honest, knowledgeable. Highly recommend!
They have a very poor communication skills they tell you they will call back at the end of the day and they never do
Very please with the work and service I just had done there. All the staff were very professional, friendly and pleasant to do business with. I definitely would feel very good about recommending them to others.
I have never experienced such wonderful customer service. Repairs were done very quickly, arrangements were made for loaner car, and I was kept informed every step of the way. Other businesses could learn a lot from Caliber. I would use their services again in a minute.
Second time using Caliber Collision in Cohoes. They were professional and very kind. I would recommend them to anyone.
Very professional and kept me informed on the work being done and completed ahead of schedule
Got my car painted and it never looked better !!
Class act best customer service treat peace with class thank u all Betsy and I r so happy glad
Working with Jeannine and Austin in the office was a pleasure! They made the process very easy, also the work that was done to my vehicle was perfect especially the paint job, the color matches exactly and I couldnt be happier!
Caliber did a good job on my bus, it looked like it was new in the package. They were friendly and very polite.
Fantastic work......GREAT communication...... Jeremiah is THE BEST!!!!!
Great communication. Car looked great upon pick up.
My body work looks great, and the vehicle was ready earlier than expected. Communication from staff was polite, detailed and accurate. Highly recommended.
Jeremiah provided outstanding care & professional service from start to finish. I was traumatized emotionally from my vehicle accident & he was extremely compassionate & understanding. My car was returned in showroom status ~absolutely perfect! A shout out also to Austin, for being so flexible with understanding my challenging work schedule and difficulty getting my vehicle there. I will always remember this outstanding experience, and will fur to everyone, I know!
I called them for appointment availability. They refused to set an appointment and rejected me without a reason. They sounded very disappointing and disrespectful. Not recommended.
Very friendly and worked very fast. Done in 10 days when other shops where looking at months
Excellent service, timely updates, great work quality
First time i used this business. Strongly recommended timely seamless repair of damage. Professional and accomodating staff. Aces in my book.
My first experience with Caliber Collision, they went above and beyond JOB WELL DONE!
My repairs are perfect (fender bender, smashed front end)! The work was done fast. And they even helped me get my sunglasses back after I left them in my rental. Saved me a trip and I was super thankful. Definitely pleased with my service.
I am overwhelmed with excitement about how my Honda Pilot looks! She looks brand new! Robert and his staff are extremely professional and talented. From the moment I dropped off my car and throughout the entire process, I was updated twice a week on the progress of the repairs. As a customer, I felt valued and important. Thank you for taking the time to do an exceptional and thorough job!
Super experience
Everyone was very helpful for me. I got into a car accident at 3 someone hit me in the back. And even though supplies are on backlog and they are behind. they scheduled me in and are willing to help me out.
The team at this Caliber Collision went above and beyond my own expectations in providing excellent customer service. They provided thorough, timely, accurate, and articulate communication as my Audi went through the repair process, updating me on every stage. The quality of the work performed was arguably better than factory specifications as the car looked better than when I bought it. They took care of my rental car and my insurance, leaving me with minimal concerns or worries about the whole process. I highly recommend Caliber Collision in Cohoes.
These people were AWESOME!! Very attentive on letting me know the status of my vehicle. Rob was fantastic as well as the rest of the staff. Id go THERE again in the event of my car needing repairs again. Thanks for the great job!!
Quick, easy, hassle free and best of all completed the body repair work earlier than expected!
They did Amazing job on my car. They are very friendly kind. They great at Communicate with you the whole time they work on you vehicle than you so much for you help make my car look brand new
Caliber did an excellent job fixing my rear bumper. The work was done in a timely manner.
Robert and Tanya and the entire Caliber Collision Cohoes team is amazing! This was my second repair at this shop and they have a customer in me for life. Ill be back to this shop for all of my repairs moving forward. Robert called me throughout the week to let me know the status of my parts and any updates throughout the entire process. Everyone is always so kind and friendly and attentive. They explained everything respectfully and thoughtfully and never talked down to me like I have been at other shops. You can tell they really care about you as a person as well as your car. Very hospitality focused and customer service oriented. Ill be back here time and time again and will tell all my friends and family to go here as well. Highly recommend!
Excellent job
Great service... faster than other body shops. Robert kept me informed at all times. Ill be recommending this place to other people.
Caliber was great to work with. My car looks great. Tom and Rob kept me informed the whole time and answered any questions I had. I would definitely recommend them to anyone needing body work.
Thanks to Robert and the rest of the employees I had a seamless experience at Caliber. Rob made sure my rental agreement was squared away and gave me detailed explanations about the entire process, making sure to keep me up to date at each step. My car was done very quickly and I m so happy with how it looks!
Great job!
I would highly recommend caliber collision in Cohoes for any body work you need to have done. People are extremely friendly and helpful and they were able to have my car repaired and ready to go in less than a week. The quality of the work was excellent and the car was clean inside and out. There s no need to look elsewhere.
Caliber Collision in Cohoes went above and beyond to make sure my car was ready for pickup for its scheduled time. They even went as far to drive last minute to Syracuse, NY to get a part for my car!! Highly recommend going to Caliber Collision in Cohoes if you want a service that is precise and on time!
Robert and team were absolutely amazing. Super professional and quick. Kept me posted through the entire process. Will recommend to everyone.
The team at Caliber was awesome, keeping me up to date the entire time, were very polite and professional on the phone when I would call for updates, and worked very hard to work through insurance roadblocks to get my car back to me before the weekend. They used the correct parts and were accommodating to my requested aftermarket replacements (modded car), and used OEM parts where specified. The work was done correctly the first time, and they even washed it for me! Would definitely recommend Caliber to friends and family for any repairs.
I just want to say, the folks over at Caliber Collision really know how to make a customer happy! The desk representative was very kind and informative, and Jeannine went above and beyond to communicate updates and get my vehicle repair done as fast as possible. Expecting only a bumper replacement and they did me one better! They repainted my front bumper where previous damage occurred so it looks just like new and did not once act as if I did not understand the work they were doing on my car(I am a woman and this tends to be common practice out in NY, it felt great to be treated with dignity and respect!) I am going to be back for future needed repairs and would recommend them to anyone, especially my family and friends, thank you Jeannine & team!
Exceptional customer service....calm environment. Thank you
Excellent customer service with quality repair work. Kept me informed along the way in the repair process .
Great place to get your car fixed 10 stars.the staff is so professional they treat u like family thanks to the entire staff.hope u all enjoyed the pizza u deserve it
This place was tasked to fix a small scratch in my door. They replaced my black running board with a chrome running board which is bent so bad that you can t step on it. If I bring my car to a car wash or drive on the highway. Pieces of my bumper fly off. They totally ruined my truck. I wish I could give less than one star. I had to return several times and that was before pieces of my truck fell off.
I am sorrowfully late on adding this review but I definitely found my way back to ensure my positive experience was notated! Obviously supply constraints dont make for a pleasant experience but that aside my initial experience with my repair was arguably inconsistent. Friendliness and periodic communication were on point but the actual work was not. I did get a some excuses vibe when not committing to promises made (I did request additional painting that I would pay for out of pocket and needed a tire, both were assured). When I got my vehicle there were alignment issues (I also noted on a visit and was told would be addressed prior to pick up), my radiator fluid was over filled to its max, and no washer fluid beside other minor qualms. Told I could bring it back for those things. I said I could return within a week as I was off and was told no. I made clear I was unsure but I probably couldnt return for a month or more - not my preference. About 2 or so months later I call to figure things out. I was met with different management who were very concerned and eager to help immediately. I was greeted by a very pleasant and unabashedly competent team. Im not even sure they knew the whole story and were still openly desirous of meeting my expectations. My issues were taken, deemed appropriate, and I was in and out with my car back to her beautiful original condition (as far as I was concerned) within a week. Im from a car monkey family and keep my own vehicle as pristine as I can muster. This is apparent by my vehicles condition and was made clear from the start, regardless. Yes, I am particular because I know the difference. The recent team respected that, made no excuses, and openly expressed a desire to meet their company standards. Not only were they professional and flawless in their execution they were also genuinely lovely and caring folks to work with. At no point was I unsure of what would transpire and every one of my issue resolutions were thoroughly explained. 7 stars if they were available I hope their management knows what a great team they have and recognize them for it! And also, maybe, find a better configuration of that parking lot for them ...
They were great!!
Had my car repaired and the entire experience was excellent. The repair and paint were flawless, the communication was excellent, and the work was done right on schedule.
Great team and easy to work with.
The staff was very friendly and kind. Kept me informed on the status of my vehicle. We re great to work with. I would highly recommend!
They were very professional, very polite, very friendly, and the job they performed on my vehicle... 100% satisfied
Great place to have body work done. Staff is helpful and friendly and takes care of the details.
Great experience from beginning to end!! Greeted by friendly faces, consistently filled in on what was damaged, and when repairs would be done by. Friendly, honest, punctual, and beautiful work! Can t go wrong by using this crew!! Big thanks to Rob, and the rest of the Caliber Collision crew for turning a frustrating experience into a good one!!
Awesome service! Clean facility! Work done fast and extremely well!!
Not only is the work and quailty great, but the people that work there are fantastic! Robert, the manager, is very helpful and easy to work with.... best customer service ever!
Work was excellent and finished earlier than expected. They were a pleasure to work with.
They were friendly from getting the estimate all the way to the finish work. They did amazing job on my Chevy made it look brand new. They Communicated all the throughly the processed and keep me informed of everything and ever got my car back a day earlier and made it so easy to sent up with rental company I would definitely appreciate the service
They went above and BEYOND to make sure we were back on the road. Go here if you need bodywork.
Great service
Great service and impressive work. Highly recommend.
These guys are very thorough. They did an amazing job!
Extremely professional shop. Work was done correctly and on time. I was kept updated throughout the process. Highly recommend this business.
Robert and team were so professional and my car was so PERFECT when I got her back. Ill never go anywhere else. Im so grateful for their work and care on my baby. I was so impressed with Roberts constant correspondence with me about what, when and where was being done. Ive never had this kind of attention on my cars in the past. Thank you and God Bless you Robert; you are Amazing.
Excellent service
Tanya is a gem in the customer service world. I had my car at another Caliber Collision, but Tanya at the Caliber Collision in Cohoes took the time to explain the shortage in supplies and went out of her way to check on the status of my part. I will remember patience and kindness!
Absolutely fantastic Not only are they professional but they take all of their jobs very seriously. They put my mind at ease while they were working on my car through constant communication, I was able to leave my rental there when I picked up my car - it looks brand new! Im completely blown away and you will be too. Thank you Caliber Collision
Fantastic service and experience, will be recommending in the future..
I would recommend Caliber to anyone
