Lia INFINITI Auto Repair & Service Center in Cohoes

BILL GOLDEN WAS VERY FRIENDLY AND EXTREMELY HELPFUL AND PATIENT ANSWERING ALL MY QUESTIONS AND CONCERNS PLEASURE TO WORK WITH. VERY RELAXING

Sami Dawood was super helpful explaining all the services I needed!!

Excellent service, prompt and very professional

Michael Bingham was very thorough and informative, he and pretty much all employees were polite and courteous.

Nov 2024 Jahani R has superb customer service skills. My battery had died on a holiday weekend and he did his very best to get me in and out quickly. Thank you J! Brian Lomnicki Did an exceptional job explaining the service my car required. Highly recommend Lia Infinity and extend my thanks to Brian for his great customer service March 2022 Lisa Dugan was phenomenal! I had time commitments that she honored, kept me informed and all with a smile. I am never disappointed with Lia Infiniti s auto repair! February 2023 Sarah Richard s is extremely professional and has excellent customer service skills. Thank you July 2023 Rodney Curl Was extremely professional and kept me informed as to what needed to be done & the length of time it would take. I appreciate his customer service!

This was my first service appointment with my new QX50. Michael Bingham was very polite and professional, he answered all my questions and the service was prompt.

Mike Bingham has time and time again far exceeded our expectations for handling the service of our Qx80. His professionalism is greatly appreciated by us. always above and beyond!! He is in our opinion the best asset Lia Infinity has.

Micahel Bingham did an excellent job at LIA Infiniti Service Department. He takes the time to explain in detail if there issues with your car, what needs to be done at this point, and what you should be aware of going forward. I highly recommend Michael and Lia Infiniti for your service.

Made an appointment for several issues with the vehicle, indicating the need for a rental car as I have three children and work. I am completely understanding of the fact they don t have many to loan out and my apt was postponed. It has been nearly 8 weeks since that apt, I called to get an update as to where I fell on the wait list and was belittled by the coordinator that I was transferred to. She rudely said she has no idea or access to the fleet and will Call me back 3 days later still no call. I called. Again, rent with rudeness, and told the site was down I ll call you back ..4 days later still no call. I called back. Why do you keep calling? There are no vehicles to loan, 3 customers have crashed them leaving us with less! I was told. This is my 3rd vehicle here, and I have NEVER had this horrible of an experience with service. I used to rave about this location, I will NOT be buying from this dealership ever again. The quality of the vehicle is poor completed to years past and the service is unacceptable. Stay away.

Michael Bingham walks on water. He is so incredibly magnificent and patient with me and my beloved, cherished 2004 G35. He is detailed and thorough, and I completely understand his input, advice, and direction. I have bragged about him to everyone I know. My beloved G35 is twenty years of age and Michael Bingham with the Lia Infiniti is her G-ds blessing. I have to also say that Lia Infiniti is a very comfortable place to wait for your car. The atmosphere is so peaceful with balanced Feng Shui.

Sami W. Charged me $50 to press a button three times to remove the flat tire light on the panel in my Q50. He took my contact information and signed me up for text messages without asking me.

I came in for the 80k mile Lia Premium 5K Maintenance Service and Oil Change. My service provider promptly greeted and checked me in. I am satisfied

Excellent service with Sam the service advisor

Great service advisor, highly recommend! WILLIAM GOLDEN !

Michael Bingham was amazing. We love having our QX 80 serviced at Lia Infinity. We purchased the vehicle there and we are willing to drive over an hour to get it serviced there.

Great service from Sami Dawood, Service Consultant at Lia Infiniti!

Sami Dawood was great. He got me in quickly upon arrival. It was for 5000 mile service, plus I had a concern about the drivers seat, which was readily resolved. A little slower getting out, but ONLY because they were washing my car! Nice job Sami and team!

Michael Bingham

Overall experience excellent. Rodney was an A+ Service Advisor and was very helpful.

quick and curtious service only took about 40 min for my new york state inspection

Amazing worker that actually care !!! RODNEY is amazing Love getting my Infinity serviced here

The Infiniti team is amazing! 5 out of 5 hands down

Jonathan Hayes Communicated with me very well, he was patient, very informative, and polite. I will Definitely be back when I am due for my next service.

Very happy with the service team. I explained to them my issues and I was assured that I was in good hands with them , very knowledgeable and it was a pleasure working with Sami Dawood ! Very nice guy

Great service every time! The service and parts prices are absolutely fair. Keep up the great work! Having a great dealer makes us more likely to purchase another vehicle from you.

All around an excellent experience. The work started as soon as we arrived for our appointment. It did not take too long to complete the work. Comfortable waiting area. Outstanding communications by Sami Dawood before the work started, during the work, and after the work was completed. The price was reasonable.

I worked with Rodney Curl. He was absolutely wonderful to work with. He was straight forward and didn t try to sell me on anything other than what I needed. He was able to fix the problem immediately and did not leave me waiting for long hours like most other places do. Definitely recommend.

Mike was exceptionally efficient in getting me where I needed to go and getting the necessary work completed in a timely manner.

Nothing bad to say about Lia Infinti. Service manager Sami Dawood answered all my questions, gave sound advice and helped me out. Happy to have been dealing with these guys for ~4 years now.

My experience was wonderful. Sami Dawood met me immediately and quickly and competently set up my service. I had time constraints and Sami worked with me to add necessary services within my constraints. Sami kept me apprised of the service progress. He helped clean my vehicle so that I could leave on time. Sami explained all of the inspections and services. Finally, he set up my next service. I have always been pleased with services at Lia Infinity. Sami Dawood is a great addition to the service department.

Everything was handled in a professional manner. I was consulted and informed of both the cost and progress of work being done on my vehicle. The work I had done consisted of trouble shooting a check engine light, with the recommended service to correct the issue being: new spark plugs and injector cleaning. I also had the transmission serviced and a new belt installed. Update: Within a week, the check engine light came back on. It took another week to get an appointment. During that time, I found a torn vacuum hose. I was at the dealership for 5 hours while they did a relearn of the throttle body. It was not even a day later when the check engine light was on again. I decided to have Qx60 looked at by a highly recommended independent mechanic. He found a second larger vacuum hose torn on the left rear of the engine. He replaced the hose, and the car is now running fine. I understand the mechanics at the dealership are under a time restraint when doing work or service on your vehicle. However, verifying all work and service done should take priority.

When into Lia Infiniti for routine service and was met by service rep Sami Dawood. All I can say is I have never been in for a service appointment and met a rep that went completely out of his way to make sure I was satisfied with Lia Infiniti service. Great service, great rep Sami Dawood, I will for sure be back to Lia Infiniti for servicing my vehicle.

Sami was a great service associate! He was friendly, easy to talk to and very professional when working with me. He kept me informed throughout my wait while my vehicle was being serviced. He did a great job going over the details of everything that was performed and completed as I requested to be taken care of and did everything in a timely manner according to what was required to get my vehicle serviced.

Celeste Hill was very helpful, got me into service quickly. Thanks!

Celeste Hill was very helpful

Rodney Curl was my service advisor. He was pleasant, kept me updated, and was great to work with. Service has always gone smooth here.

Wanted to get my vehicle Detailed inside and out and contacted Lia Infinity to confirm they did this service there and then, set up an appointment. For convenience, I wanted to drop of the afternoon prior and pick up when complete (they need 1/2 day with the vehicle). They made that easy enough. When I dropped off my vehicle, I met Mike Bingham. What a break that was... he is an absolute PRO! We discussed a few concerns I had and he assured me that they would handle everything. Great communication from that point on, until I picked it up the next day. Mike personally made sure everything we discussed was handled. I definitely recommend LIA for your automotive needs and MIKE Bingham in particular, for SERVICE. Ill try to find him wherever he goes!

My service was great. I worked with Jonathan Hayes. I came from Pittsfield, MA to have my car serviced. I received a prompt response. They have a nice and comfortable waiting area for customers. I didnt wait long at all. I came to get my filter changed out and that was great. Upon inspection and questions that I had, Mr. Hayes also ordered the parts that I needed for my car which was covered under warranty. I bought my car in Pittsfield, MA from a local dealership and the service department has been unreliable and didnt follow through on anything requested or recommended. I plan to come back again.

Sami Dagwood was very attentive with the service of my vheicle

Excellent service and provided demo car while car repaired over 2 days.

Great service quick and prompt

Mike Bingham was extremely helpful. He took the time to explain everything that was being done. He also took the time to pair my phone. He was very knowledgeable and very pleasant.

Great service at a fair price every time! Recent brake job and NYS inspection on my QX60 were completed on time and at a similar price as quoted by a discount brake repair shop. Michael Bingham was wonderful! He thoroughly explained the repairs, was in frequent contact with updates on my vehicle, and followed up afterward to ensure all of my cars service needs were addressed. I highly recommend Lia Infinitis service department. Its great to know that manufacturer factory parts and dealership service doesnt need to break the bank!

I appreciate the care and service I experience consistently with Rodney Curl at Lia Infinity no matter how big or how small or whether it s over the phone or in person. My calls are returned, a solution is offered, service is prompt and the return of my vehicle with a quick turn around is always amazing. I do however, hope someday infinity will offer loaners during when my car is being serviced. It just made the process easier and was appreciated. Rodney Curl I appreciate you!

Mike Bingham was great & very pleasant & easy to work with.

It s always a pleasure being my car to Lia Infiniti for repairs. Celeste Hill is the best!!!

Rodney is always helpful and gets things done.

Jason Keville & Lisa Dugan are always wonderful. They handle any questions or concerns I have immediately. Top notch service.

Show up an hour early and they take it right in. Work done perfectly and a beautiful car wash to boot!

Had a great and timely experience at Lia Infiniti. Jonathan Hayes greeted us and ushered us into the waiting room promising us that the car needs would be taken care of in an hour and a half or less. He was right! In exactly an hour and a half we had an oil change, tire rotation, a car wash and something that really surprised us...our car had been vacuumed out in the front seats. My husband and I were astounded...happily so. Overall we received excellent service from Lia Infiniti and would definitely recommend them to anyone.

Sami Dawood is a true professional. He is very personable and makes you feel like he genuinely cares. Something rare nowadays. He applied an available $20 off coupon I had no idea about to save me money. Something everyone can appreciate with how expensive everything is today. Highly recommended. Sami, thank you for a great experience.

Celeste was great with my familys needs

Sami Dawood was of great help. Really pleasant. I couldnt ask for a better service advisor.

Celeste Hill was very helpful!

The engine on my Infiniti, which I purchased at Lia Infiniti several years ago, seized and had to be towed to Lia Infiniti for repair/replacement. The friendly, professional staff at Lia Infiniti were great to work with. They took care of everything I needed and did a great job. My service advisor, Celeste Hill kept me up to date on what was going on with my car and the status of my repair. She was also instrumental is getting my repair covered under warranty. While I was not pleased with the service from Infiniti Roadside Assistance (which was useless and nonexistent) or from Infinitis Extended Warranty Program, I could not be happier with the service from Lia Infiniti. They truly care about their customers and go above and beyond to help them.

I would recommend Lia Infiniti to all my family and friends. Great facility and the staff are awesome. Jonathan Hayes is outstanding. He made us feel like we were their number one customer! We will happily drive two hours each way for Lia Infinitis service, and most definitely for our next purchase.

Michael Bingham was very efficient and friendly. Answered all my questions and was very personable.

Mike was absolutely fantastic. He communicated clearly what work needed to be done, made suggestions, and was very sensitive to the amount of time my car would be in the shop. The entire service department is friendly, knowledgeable, and very helpful. Highly recommended!

Good experience for routine maintenance. Michael Bingham provided excellent service.

Extremely courtious.

SAMMI was very professional and efficient.

Continuity of care with one service advisor was good and effective.

Brought my car in for regular maintenance and a vibration. My service advisor, Celeste Hill, was very helpful throughout the process in getting the vibration diagnosed and keeping me updated on the work being done.

The service was completed in a very timely manner. Michael Bingham was very helpful and professional.

Michael was absolutely wonderful. He is definitely one of a kind. Thank you so much for your understanding.

Sami was kind and courteous and took care of my car quickly.

Good customer service. Respectful and heloful

Michael Bingham was very professional courteous and helpful

My experience with Lia has been a little inconsistent over the past few years. It seems to have now improved and I was happy to work with Mike on this recent visit.

Always a pleasure going to Lia, for whatever reason and this time around Celeste Hill was absolutely phenomenal. Super kind, quick to get to work, and professional. Highly recommend setting up appointments with her. Thanks Celeste!

Been getting car serviced with no issues. Good people, great service.

From start to finish, Celeste was excellent. She was prompt, asked all the right questions, and helped get my car taken care of correctly. Thanks so much!

Rodney Curl was very helpful would like him as my contact in the future.

I was extremely satisfied with my experience at Lia INFINITI Auto Repair & Service Center. Sami Dawood could not have been more helpful, professional and communicative. Awesome experience.

Mike was very pleasant and took care of handling our service professionally and quickly and the service department did a great job!

My experience at Lia Infiniti was the best it could ve been thanks to Celeste Hill! She has great customer service, is very informative, and made sure any concerns I had were solved to the best of her abilities. Schedule your service appointments with Celeste, you won t be disappointed!

great service

Outstanding service

Celeste was very accomadating. I was in and out the door at drop-off. She called the next day and explained thoroughly what needed to be done. She actually educated me on catalytic converters, and answered all my questions. She had a million other things going on but was still able to focus on me and with a smile, I might add. Everyone made me feel important and valuable. Btw, they also get the best donuts with the best coffee selection. Thank you Celeste Hill and Lia infiniti!

Great service. They go above and beyond! I ll be using them for all my future services.

My first time visiting Lia Infiniti for service since purchasing my Q50. I promptly went in the wrong door for the Service Department and was directed to the correct area. I met Service Advisor Sarah Edwards who told me that she would run and get my car as customers may drive right into a brightly lit garage lined on one side with offices for their Service Advisors. Sarah then reintroduced herself and we proceeded to discuss what services were appropriate for my car. Sarah was extremely knowledgeable and made several suggestions that were appropriate. With that Sarah escorted me to a pleasant waiting room with coffee, donuts, water.... Sarah made it a point to update me and several other customers in the waiting area as to the progress and timing of our vehicles. I would recommend both Lia Infiniti and Sarah Edwards.

On this particular visit the vehicle was scheduled for tire rotation. Upon arrival I was greeted immediately by my service advisor Sami Dawood very cordial and polite. Sami did give me updates on my cars status throughout the day. My car was returned to me sparkling clean as expected. All in all this was just another very successful service visit!!

It was great and Michael Bingham was very helpful and knowledgeable

I cant speak highly enough about Lisa Dugan, Dan and the service team at Lia Infiniti. They are efficient, knowledgable and fair. The dealership is comfortable to wait in, accommodating to peoples schedules and clean. We have purchased 3 Infinitis from Lia Infiniti and we keep coming back because I know theyll be taken care of for however long we have the vehicles! Sales, Service and even Parts are highly recommended!

Lia service department is always professional & convenient to use. The service team does a great job of assisting their customers. I have worked with Lisa Dugan from the service team for years and shes always great.

Daniel OConnell Did a great job. Kept me in the loop multiple times while my car was there for the day. Can always trust this dealership to do a great job.

Mike took excellent care of me- my shuttle service driver was also amazing. Mike (service advisor) made me feel comfortable and ensured that all costs were itemized and explained with no surprises. He kept me updated for the entire time my car was at the dealership and went above and beyond to come pick me up to get my car as there were no shuttles available. I recommend going to the Lia Infiniti dealership for any concerns.

Pleasant and helpful!

I have owned 3 Infiniti vehicles in a row. Lisa Dugan takes great care of setting everything up for you. She is the only service advisor I will work with she is the best. You get a shuttle or loaner if you need it and the work is always done well and prices are reasonable especially for a dealership which can sometimes be expensive.

We had a very good experience at Lia INFINITI. Daniel O Connell worked very hard to make sure we got the part we needed in short notice. We greatly appreciate everything he did for us during our visit.

Lisa has taken great care of me for years , she is the best! The new service manager Jason is awesome and runs a great service department.

Have driven from MA to NY to have my car serviced here for 10+ years. Lisa and the entire Lia service team are friendly, reliable and honest. I greatly appreciate having a team I can trust to keep our Infiniti running well and my family safe in it!

The service at Lia Infiniti is always Excellent. Lisa Dugan always goes the extra mile to make every experience a positive one. Her dedication to her customers is extremely impressive.

Very accommodating with my schedule. Fixed what needed to be fixed very quickly. Checked all my concerns and made sure everything was working the way it should. Great personality as well.

Lisa in the services advisor is excellent and did a great job ....

Lisa and her crew are consistently amazing. We drive from the Berkshires because the service is so fantastic.

I have been servicing my vehicle at Lia Infiniti for over 2 years now and I have nothing but great things to say. The workers are very honest and truly have your best interest at heart. Lisa Dugan has been a godsent. She has always kept me up to speed with pricing, status of my repairs and recommends what service is needed to maintain safety of my vehicle. Shes so kind hearted and welcomes everyone. Scott is another great employee. Hes eager to help and is very hardworking. Overall, I would recommend Lia Infiniti 1000%

Lisa was great, very accommodating on all levels.

Lisa Dugan is hands down the best service adviser in the industry. We have been using Lisa for many years now and we have been nothing but totally satisfied. Her professionalism and knowledge is excellent, she has gone out of the way to keep our vehicle in excellent operating condition. Simply the best. Thank you Lisa for all you do.

Team was great. Dan took his time explaining exactly what they were going to do to my car And he continuously checked in to give me updates on the progress of my car The whole team was great He had me in-and-out in no time And I was able to go right back to work

The Lia Infiniti team are always courteous and very professional. I had nothing but great interactions whether on the phone or in person with anyone who is part of their team. Thank you and keep up the good work! The coffee and the free car wash are a great plus.

My zameer nazeer, Lisa and the entire team was really helpful. Thanks you guys Services

Lisa Dugan is exceptional. She remembers what good customer service is. I have all my Infiniti work done there and also my Ford Escape. The service is the best.

Lisa Dugan is an exemplary employee of the Latham Lia Infiniti organization. We have been a customer for many years, and she and her crew have NEVER let us down. They are there to be of service to us, and it shows. Time after time, they work with us to determine what needs to be taken care of on our 2010 FX35. When all of the work is done, Lisa and her crew have checked and rechecked the work that has been completed. We are able to drive out of the service center feeling confident that whatever was needed to be repaired, it has been done in an excellent manner. We can drive the vehicle with confidence. Lisa has excellent communication skills. She is an excellent listener. She answers your questions thoroughly. She cares about you. You are not just another body passing through the service center. In fact, Lisa is the reason we have stayed with Lia of Latham. We hope her efforts are recognized, applauded, and rewarded in a monetary manner. She truly helps the upper-level employees to receive the accolades they do for the other jobs they are doing. If those cars dont continue to work as well as they do on the highway, customers probably would be shopping elsewhere for the 2023+ models. Celebrate LISA DUGAN! She is GOLDEN! Matt and Mary Lou Anatriello, Mechanicville, NY 12118

Sarah Richards very friendly

Very expert and friendly service.

Jon Hayes the service manager was very helpful and quick to make things happen for us. Couldn t have had a better experience. Thanks LIA

20,000 mile check up. Lisa Dugan was great. She let me know how long service would take. She kept me informed throughout the car service. She directed me to a comfortable place to wait. I did not have to wait. Once the car was done she handed me the keys. She emailed the paper work to me and I was able to leave right away.

I m

Lisa makes the service visit to Lia enjoyable. Shes great!! Professional, upbeat, and knowledgeable. A great asset to the Latham Lia Infiniti dealership......

Fantastic service and great customer service,

FANTASTIC STAFF AND GREAT JOB, VERY GLAD WITH SERVICE

Sarah Richards in the service center was great to work with.

Daniel OConnell did a great job of taking care of us. He is courteous and very helpful. He answered all of our questions. We came in for a recall which a software update solved the problem. We also told him of a FOB problem we had and he took care of that as well.

Michael Bingham was very customer focus orientated. Provided me with fast friendly service. Since I was busy with my work and I was pressed with time, he went out of his way to help me out. Originally My car was towed to Lia Infiniti to check the for any damage to the car other than body shop due to collision. After it was repaired he arranged the car to be transfered to Lia collision center since I was not able to do on that day. I believe he should be recognized for his effort for excellent customer service and being able to put customer needs first. Fred.S.

Sarah was very polite, helpful, and explained everything in detail, she even pulled my car in!

Sarah Richards was extremely helpful. She assisted me with the problem I was having and fixed it! Thank you Sarah :)

Excellent service from Rodney Curl of LIA Infiniti ,we were able to have our 4 tires changed , and have our 5K maintenance tube up / change oil as well , I was able to use my coupons too , thanks again

We brought our 2023 Q50 Sensory in for detailing after noticing a swirled pattern on the hood. As soon as I let Sami Dawwod know about it, he arranged to have us bring the car in for detailing to correct the issue. He was very helpful and communicative. We worked with Sami to purchase our car as well and he was great to work with. Very knowledgeable about the cars and features, very personable and responsive to questions, etc. It was a pleasure to work with Sami Dawwod. Sincerely, Tammy and Luis Lopez

Rodney was very professional and friendly. He made sure to explain the problem and point out future service issues and the remedies.

Brian Lomninky and the service team always deliver great service. My expectations are always exceeded.

Lisa Dugan went out of her way to get me a loaner car while mine was being worked on. I appreciate her professionalism and care.

Mike and Lisa are great. They always give you top notch quality service. They give you great tips too .

First time with new service technician, Michael Carpenter. He was very friendly and professional. He kept me informed of the progress on my car (I was waiting for it), thoroughly explained the work that was done, and was a pleasure to do business with.

Very friendly, professional, honest, thorough and even provided a complimentary car wash with all services. Worked with Michael who was fantastic.

Lisa Dugan always takes the best care of me. I know I m in good hands and will be in and out in a timely manner.

Lia Infinity provided excellent customer service and it was a pleasure to work with Michael Carpenter in the service department. I would recommend Lia to all. Thank you for your help!

Lisa Dugan always provides excellent customer service. She is always very pleasant and ensures all my appointments go smoothly.

Ive been a customer at this dealership for about 4 years now for service with not a single complaint. Service specialists like Lisa Dugan and Brian Lomnicki have assisted me multiple times for regular and emergency maintenance. I cannot recommend them enough if you have an infiniti in the capitol region!

Helpful and price better than competition

Lisa Dugan as usual was great at detailing the needed repairs. She is GREAT, 5 stars for her! The timing of the work was not good, it took over a week before everything was completed (due to Covid absenses?).

Daniel OConnell is a true asset to lia infiniti. Very knowledgeable about infiniti cars, has great customer service skills, and had me in and out as quick as possible at recent visit. Thank you again Dan!!

Lisa Dugan has been our go to person at Lia for several years, and she has always been extremely friendly and helpful.

Recently, as a result of hitting a pothole, I damaged my tire. Frustratingly, I contacted Lisa and she told me to bring my car in and offered an assistant to take me to and from the dealership. This is my third Infiniti and when I need service, Lisa has always, with great professionalism, offered understanding and assistance. For this, I am grateful. Thanks, Lisa and Happy New Year!!!!!

It was a great experience. The service was excellent and the staff are very professional and the communication was wonderful. I was called to get updates on the car and when it was going to be ready.

This is a top-notch service team! Lisa Dugan is the best! I trust them wholeheartedly with the care and maintenance of my vehicle. They are efficient and work hard to get your car right back to you! Excellent customer service. So glad I bought my vehicle there!

Michael Carpenter was extremely helpful, he got my car serviced and back to me all in the same day! I really appreciate the great work and fast service. Nobody wants to be without a vehicle and Lia Infiniti delivered.

I purchased this vehicle from another dealer in Florida, but the welcome I had was good. I have only had the car a year, and the DCU went blank. To my surprise, the fix would cost $4000. Mike was apologetic, and since I had no extended warrantee, there was not much he could do. He did promise to look into a program Lia has to help out customers like me. The car only has 49K miles, and to have to make a $4000 repair is a bit out of hand. Mike was very understanding.

Dan OConnell is the best !

We worked with Mike Carpenter at Lia Infiniti. The service he provided was excellent and we are so happy. He communicated at multiple interval to keep us posted on the service progress. He even went so far as to give us a traffic report on an accident on the highway. Thanks, Mike!

Lisa Duggan is the best, her customer service is second to none!

I couldn t be happier with the service I received at Lia Infiniti. My service rep, Lisa Dugan, was amazing! She treated me like a long time friend instead of just another customer walking through their service department. She answered all of my many questions, and assured me that my car would be fixed promptly. And it was! Thank you, Lisa and the service people at Lia Infiniti!

My Service Mgr, Lisa Dugan, made this appointment a pleasure! Great pricing, communication and timely delivery of my serviced G35x. Would highly recomend!

Best service out there

Lisa Dugan is always a welcome sight at the service center at Lia. Got an upgrade to Apple CarPlay listed as a recall by Infiniti and a NYS inspection which Lisa had a coupon for and was therefor free :)