Lia INFINITI in Cohoes

Great service on my Q60rs.

I highly recommend Lia Infiniti Service Dept. I was very pleased with the knowledgeable sales staff-Sami was great!!! He was honest, only recommended things i absolutely needed, and found me coupons or discounts to combat costs. I expressed I only wanted to do what was necessary, and to please not ask me if I wanted to trade my car He focused on my vehicle, no pressure to trade , and I was very pleased in the timely manner it took to get my vehicle back even with additional work added after drop off . Thank you Sami!!!! and a shout out to Aubrey who is the administrator that answers phone/ books appts for the service center she has been there for a long time .and has great knowledge .which is helpful when scheduling my vehicle I am a very satisfied customer Thank You Lia Infiniti in Colonie/lLatham-Rte 9

Came across Sami Dawood probably the best service advisor lve talked to. I truly appreciated his professional approach and willingness to go above and beyond to address all of my questions. Ask for Sami when you go in!

Steve Basile went above and beyond to help me get a muffler I was having issues ordering online. He provided excellent customer service! Thank you!!

Bill is great! We love our new car.

I worked with Sami on a recent service matter and he is simply the best. He was detailed and thorough. I understood what was happening every step of the way.

Mike in Service is extremely professional, courteous and knowledgeable! He goes the extra mile!

I came in for a routine transmission oil change on March 13, 2025 at 12:00 PM. I was made aware of multiple maintenance issues that were not major but should be addressed. As with any preowned vehicle there will always be issues that you need to fix, my car is an 08 FX35. Once the vehicle was finished being serviced, the service employee contacted me on the highway to notify me that they forgot to put a latch on the transmission oil panel which I have a recording of, ultimately leading to all the oil that was put in to leak on the highway, my vehicle then proceeded to get worse and not turn on. They came and towed the car away back to Infiniti to fix the issue, my car has not been the same since the incident, I ve been contacting their office to get an incident report and they have been refusing to provide it to me, because hirer ups is on on medical leave and stated that they need to make sure the incident report has the correct verbiage . Highly disappointed and will be following up in civil court.

Bill is the best !

William Kane was very helpful to me with the whole process of getting me Into my new vehicle and the rest of the staff were great!!!! William Kane is a great salesman and very professional and the staff as well I recommend going to Lia INFINITI

Joke

Bill Kane is an experienced friendly salesman with an attitude of doing right by his customer.

Michael from service made a stressful car repair a much better experience. He was kind, explained everything to me and kept me informed. I would come back to this location again because of his service.

1/31/25 I had an appointment for service. My service advisor was Jahnai Reeves. He was patient, listening to all my concerns, giving me good advice about my G37 Infiniti. He went above and beyond and should be considered a valuable employee to your company.

Do not. Do not. Do not. Bring your car here. I actually took the time to make an appointment after explaining why I needed the appointment. So, an hour and a half late,r past my 1 hour diagnostic, which is now $200.00.I take upon myself to look for Billy who was supposed to have let ma know about the diagnostic test within that hour time frame. Hes checking other customers in and looks at me and says give me a minute.15 minutes later I go back out to have him tell me they dont have the parts, and i would have to pay for the parts and then schedule it when the parts arrive and settle up on the labor. Never in my car maintenance experience have I been asked to pay for my parts and wait a few days to have it done... Ahhhhhhhh, is this a Dealership??.... Mind you Ive been in contact with the service center and canceled bc i wanted a second opinion and then proceed to give them a chance figuring they know what I need l should be in and out.they know i have already had the car diagnosed. Total failure, no parts, must pre pay for parts and well fit you in when your pre paid parts come in. Like Really.?.?. Last I checked, I call, you confirm the parts I need, I bring it in and after confirming its the parts I need you dont have it.. Why bother to keep calling me to reschedule? Oh an easy $200.00 dollars.. Thanks for absolutely nothing but a waist of money and time. As if you didnt know I was coming from a distance further than your shuttle provides service for... Funny thing is there was another unsatisfied customer going thru it and I was there for almost 3 hours.

Okay JOHN YOU GOT ALL THE ANSWERS THE SHOP MY CAR WENT TO AFTER MY CAR SAT WITH YALL FOR SEVEN MONTH DONT HAVE MY BATTERY COVER OR V6 engine cover!!!!!! Yall have documents on the vehicle show me my covers wasn t there! Imma need my items asap! DIDE DONT HAVE IT WE WENT THERE AND WENT IN SEARCHING!

Lia Infiniti makes leasing a car so easy and painless.Dawn Owens our sales person is fantastic beyond words, She lets you know everything you need to know about the car.She is heplful, respectful ,returns all calls immediately and answers all your questions.I will be back in 3 years again!!

The service I received at my recent repair service visit at Lia was up and above expectations. Jon my service technician was so polite and supportive he kept me informed about lengthy service and he gave me some upgraded repairs service at no cost and a very nice loaner while I waited several days for completion of repairs - they were Great!

Drop off vehicle the night before and came to pickup and at 3pm the vehicle had just pulled into shop

Financed a 2019 Q60 with 17k miles after my lease ended in 2022 through Lia. In November of 2023 after getting an oil change, I was told there was a leak. Scheduled an appointment with Lia and it was diagnosed as seepage from a valve that should take 3 - 5 days to fix. On the 5th day I called to get an update and was told the engine needed to be fully replaced and it was on back order. A loaner was provided. 5 months later the vehicle was ready. In case anyone was wondering I received exactly ZERO calls during this process. Not when their initial estimate changed, not to provide an update of any kind, not even to return my phone calls where every time my service tech was busy, and I was told I would get a call back. One time I got a hold of the service manager who explained there wasnt much they can do since the engine was on back order, which I understood but a 2 minute phone call every now and then couldve gone a long way to at least keep me out of the dark. I found out the vehicle was ready during one of my phone calls to them seeing if there was an update. About 3 weeks after I got the vehicle back it went limp while driving, the car was on, but it would not accelerate. Have it towed back to Lia, was told a valve was stuck open and an adjustment was made. For the next month the car randomly goes limp, about 5 lights turn on, sometimes if it sat for a bit, it would turn on fine, but it could randomly go limp with no acceleration in the middle of driving, so I have it towed back again because obviously its not safe to drive. Was told I needed a new throttle body, which is a little surprising being that I just got a completely new engine put in. About a week or so and no phone calls later I call to get an update and am told its ready. Same exact result, for the next month it continues to go limp, so I have it towed back again. This time they said there was a pin that wasn t properly fit when they changed the throttle body. The repair was done promptly, but at this point I was pretty over the process so I attempted to speak to anyone who I thought might care, called the service manager and the GM, anyone want to guess if I got a call back? Fast forward 2 months and I go get an inspection and am told there is no cooling fluid, so I have it filled and am told to keep an eye on it. 5 days later and theres no cooling fluid, likely due to a leak somewhere in my radiator and back to Lia I go. Cant wait to see how this is handled. Cant help but wonder if the engine replacement was really needed after initially being told it was just a valve, saw the bill to the warranty company so I do see the incentive to do the work, but I am pretty confident all of the problems Im experiencing are directly related to that work. The vehicle has 22k miles on it.

I have got to say the way Jahnai Reeves took care of me in service was spectacular! I will be naming my first born son after him. BEST SERVICE EXPERIENCE EVER! I was contacted at every step of the work, transportation was arranged for me, the service was done quickly and to my satisfaction and my vehicle was clean when I picked it up. Jahnai also spoke to me about future work I would need to get done and gave me a rough estimate at what I would be looking at in terms of cost. Jahnai takes care of all his customers as if they were family. GO TO JAHNAI AT LIA INFINITI FOR YOUR SERVICE NEEDS! RUN DONT WALK!

Buyer Beware! If you do not give a 100% outstanding review for every tiny bit and detail of the sale, be warned that your salesperson will call you up to brow beat you over honest review

On August 29th we Bought a used car from Lia Infinity with 80,000. We did not get the extended warranty. Within 2 weeks it needed 1700 worth of exhaust work. After playing the back and forth game Lia picked up the cost. Last week (after 30 days) it needed 5,600 worth of valve work! Lia refused to do anything as it was past 30 days. After going back and forth they finally agreed to 25 % off a joke really. We fixed the car as it was useless and not drivable otherwise. I am left feeling so disappointed in Lia. I know what that paper work-said but how about doing the right thing??? I will never do back to any Lia and will share this story to anyone who will listen.

My vehicle was serviced today at Lia Infiniti. This car was purchased from Lia Infiniti in 2022. Kudos to the service team! The timeline for completion was spot on, they got me in and out in a timely manner and completed everything I requested plus a last minute concern. I appreciate the high quality level of service I received. Thank you.

Great staff, limited working inventory.

Very clean and professional

These guys are the best! From purchase of our first Infiniti, 2015 Q60 IPL to our fourth purchase of a QX50 we could not be happier!! We will be utilizing their services in the future, including purchase of new vehicle.

Infinity in Latham is the worst. They will damage your vehicle in a heartbeat when you bring it for service. I brought my vehicle for service. It was fine when I brought it in. A day after they serviced it, it sounded like a motorcycle it was making so much noise. I brought it back, turns out it was a pipe they split open. They then wanted me to pay 3000 to have it fixed. Silly rabbit trix are for kids. I had someone fix it for 100. No thanks to them. They are scoundrels in the service dept. Better off fixing things yourself.

dropped my qx80 off for an alignment and tire rotation. Every one of my four rims inner wheel hub where the lug nuts come out where scratched up my tire light is now stuck on and my rear back passenger rim has black marks all around the rim.

This is my second Infiniti and both times I have worked with Bill Kane as my salesman. He s great and I would highly recommend him to anyone!!

I went with paperwork to prove that I had coverage to get an oil change and the service advisor was rude as hell.There was alot of confusion as to if I was covered when I clearly had paperwork and also contacted the dealership whom provided me with assistance from a whitesplains infiniti dealership. The service advisor at the Lia location clearly was annoyed and impatient with the situation, was unhelpful. I honestly do not recommend anyone none the less an enemy to come service their car there...its just a welcoming experience. I recommend this service advisor Bingham gets customer service retrained and possibly reassigned because he is not a people person nor displays multitasking skills.

they are fantastic!! It was done in a timely manner and did a great job

I can honestly say Ive never been so impressed & pleased with any other dealership. Ive had my share of dealerships and automobile experiences and i can assure you this experience was new and improved from the moment i entered the showroom.

My second purchase, and its always a no BS easy deal!!! Thank you Dawn, for making it an easy purchase!!

My friend bought a vehicle from them . They did everything he asked for. So thanks alot.

I know lots of people complain about Infiniti but I m not one of them. I love my QX50 and I think their service department is as good as it can be considering how almost every place you go nowadays is short staffed. My car usually comes back to me pretty clean. They take care to cover the seats to keep the car in as close to the original condition and I love that. I haven t had any major issues with the service department at this visit, but nobody is perfect and I have had some issues in the past. I do update my reviews whenever I have service and this time was decent with no complaints.

Great Customer Service And Care for each individual . I really felt special. Our advisor Mike Bingham gives us 5 star service . Unbelievable .

We came in last month looking to upgrade, We dealt with a sales man who seemed to know the business. A few things that really killed the deal was the firmness on the price even when we had a large amount to place down, the low trade in-value given (6k below what we eventually got at another dealer, even with the carfax history) and lastly, the lack of an Veteran/Actve Duty member program. They did work a few things in the deal to make it more of a better deal but sadly, we wont sold on the deal vs how much the vehicle meet our needs. Im sure its a great establishment, we just had a less then stellar interaction.

I recently had the pleasure of purchasing a car from Lia Infiniti and the experience was nothing short of outstanding. William Kane was incredibly helpful throughout the entire process. His knowledge and attention to detail made everything smooth and stress-free. Jeremy, the General Manager, went above and beyond to ensure I was well taken care of, and I cant thank him enough for his exceptional service. Mark was also wonderful to work with; he was patient, attentive, and truly made the experience enjoyable. Overall, the team at Lia Infiniti exceeded my expectations, and I highly recommend them to anyone in the market for a new vehicle.

Friendly and polite staff, I was there to pick up parts for my job, and was treated like a regular customer, very pleasant experience

Tom from service was really good to deal with and kept me informed of my cars maintenance.

Bill Kane was easy to work with, made experience smooth.

Bill Kane was the greatest to talk to and work with

Caution! Sold us a certified car with only 20k on the odometer and had to bring it back after a week as it needs brake pads, rotors, and calipers .obviously they do not take their certification seriously and just push the car out and hope no one notices!

the employees are very friendly and helpful. they take their time to help you find what your looking for. they are happy to answer any questions you have.

Worked with Dawn Owens, leased my 2024 QX80, she was pleasant and professional and was diligent in expediting the process for me. I would highly recommend anyone working with her.

Had a great experience. Everyone was very nice and Andrew was extremely helpful.

Andrew is great, l m just starting to look for a new or used car and he was able to answer all my questions as I narrow my search.

Purchased a Q50 from Jake willi and couldn t be happier ! Amazing customer service and very professional. Definitely recommend Jake and the team at Lia , I will be shopping with them again in the future !

I had a great experience purchasing a vehicle from Andrew Wimmer at Lia Infiniti! He addressed all my concerns with buying a new vehicle while also being upfront and honest during the process! I highly recommend Lia Infiniti dealership!

Bill was very helpful and made the sales process super easy!

Jake was super accommodating start to finish helping me buy a car during a very chaotic time in my life, will be back for future needs

I just purchased a new Infiniti QX60. I went in knowing what I was looking for, Jake Willi took care of that for me. They didn t have the car on their lot but Jake made sure to get it for me! He even got the color I wanted! Jake was knowledgeable and professional! I will definitely return!

Andrew was great!!!

Samis very caring and courteous. He offers great service and attitude. He stays in contact through completion of the job.

Great experience and fantastic service from the moment I entered the dealership until the moment I left 5 star service.

Worst experience ever. I bought a 2019 Infiniti QX60 from them in 2022. A few months after the purchase I start having issues. I schedule an appointment to get it looked it because I had hot air coming out when turning the air conditioner on. I was told the car had too much freon and was charged $187. I pick up the car and its doing it again. I had to take the car back and now I get told is overheating. I had to leave the car there to get it fixed. A few months later Herr is my next issue. It rained and I had water coming in my car. I take it to get it looked at and was told that it was coming from the sunroof and that the car warranty will not cover it. I was told that I had to pay around $2000 to get it fixed, which I refused because I had bought the car a few months ago. Finally, I was told that they will cover the cost and it gets fixed because I was pretty upset with everything going on. A year later my car is getting wet again. I take it in to get it looked at. They returned my car to me with a wet carpet, but did not disclose that my weather tech mat was placed over. Now my car smells like if I had a wet dog in there. I also noticed that it felt wet under the dash. I call the dealership back and get it back in and askedthem to pleass clean it since it smelled so bad. They look at it and tell me that they couldnt find anything. I go pick it up and it was never cleaned, the side of pillar was taken apart and never put back together. I also noticed that while it was there they damaged my door paint and actually dented my door. I let the service advisor know. He tells me that he will talk to the service manager. I waited patiently and finally I emailed the manager myself. It took a while to hear from him. After I heard from him, he asked for pictures. I sent the pictures in an email and then I offered to take the car in to them so they can take their own pictures. After those pictures I get told that they will get an estimate and let me know. Here I was waiting again. I reach out and get told that he needs to resend the pictures. I decided to get my own estimate and drop off a copy to the manager. A week later I write an email to him again, but no response. I go in and speak to another manager. I was promised that someone would call me back on Monday, but never heard from anyone. I also purchased new tires from them and the day I got them installed with them, I drive down the road to have to turn back around because the tech didnt put enough air in one of the tires. I would have hoped that for the amount of money I paid for the car, I would have received better treatment from this dealership. Needless to say they got away with damaging my car and not paying a dime back to me for it.

Billy gave me amazing customer service. I was so nervous and anxious. He made the process super smooth and made me comfortable. Will be back!

William Golden was extremely helpful, that guy needs a raise!

Will Golden was so helpful and informative to us, we highly recommend stopping in and requesting to work with him! Very knowledgeable, professional, and does all around great work!

Billy did a great job, he was very professional. I would recommend him !!

Bought a new QX80. Great Car, salesmen was very helpful and responsive to any and all questions. Have brought my car for service in the past. Very timely work and easy process.

A truly exceptional car buying experience. Recently purchased a vehicle and they make the process quick and flawless. Highly recommend working with anyone on this team!

I ve leased my last 2 cars from here and i am so grateful for the customer service here. They have been so accommodating and patient with me!

I had Andrew and he was a very nice member of their team. Answered all my questions and was very honest. Will be purchasing future cars from Lia / Andrew

Excellent service and 5/5 welcoming experience! Very impressed with the knowledge & genuineness of salesperson Andrew W. Have recommended friends and family to him immediately.

Upon going to this location I was offered a variety of options in my price range and was given excellent service by my salesperson. I have had nothing to maintain besides routine check ups since owning my Impreza and overall have felt very happy with my experience at Lia Infinity.

Excellent customer service in sales!

Great customer service in dales

I ve worked with Dawn Owens for the last five cars that I ve leased from Lia Infiniti. She always professional looks out for my needs listens to me, knows exactly which car to put me in with all the options that I like and she always gets me the best deal I would highly recommend seeing Dawn Owens at Lia Infiniti. I can t say enough wonderful things about her. I will sing her praises forever.

It s amazing experience with amazing staff every one is outstanding they went above and beyond to accommodate us certainly the right place to go no doubt.

Mike Bingham did an excellent job in Managing the servicing of my vehicle. James Cole.

Highly recommended. Great staff and buying experience!

Mike Bingham always goes above and beyond for every service visit

I had a great experience with Sami when I came in for a service appointment. Very professional and he had my car out a lot faster than expected

Sami in service was excellent! Helped me get service done on my 2021 Q50 with no issues. Made sure i had a ride to and from work. Go see sami if you need any service done!

Had one of the best experiences when it came to customer service & service in general here. I had realized my car needed an inspection ASAP, I called to make an appointment, Sami got me in as soon as he could. Day of my appointment rolled around, he got me in & out faster than I ever expected, was helpful, answered all questions I had regarding my car, and was so professional. If you want excellent service, I definitely recommend going to Sami.

Great experience and would recommend Lia Infiniti and MIke.

U love this dealership, they listened to what I was looking for and worked with me in every step of the way, they are professional, Kind and welcoming I would recommend this dealership to everyone

From start to finish this was a great place to work with. I bought my car a couple years ago and I needed some routine work done it. This was an overall amazing experience. From the girl I spoke with booking my appointment to dealing with service advisors and right down to the technicians it was just amazing. Thanks for being so compassionate.

The service done right and efficiently. Everybody was personable and treated me with kindness. They even got me an appointment quickly. Thank you for your service and I will continue to go to Lia Infinity for all my service needs.

We could not be happier with the recent service we received at Lia Infiniti ! My wifes car unexpectedly had an electrical issue and even though she wast even a former customer of theirs, Lia Infiniti got her in immediately to evaluate the situation and get her Explorer up and running again. We highly recommend them

Mike my service advisor went above and beyond ensuring my service requirements were satisfied, and at the right cost!

Service coordinator, Mike Bingham does an excellent job. Professional, very detailed, checked in with me several times on job status. Cares about the customer. I recommend Mike as your service coordinator. Also Technicians did an excellent job from service to final car wash. Positive experience at Lia.

Grandma showed up at 8:30am for a 9am oil change appt. At 11:00 she calls me to ask how long an oil change should take. At noon the service advisor scares her into thinking her car wont drive out of there due to her cabin filters, chopped tires, ect. She forwards me the estimate, they said everything needed urgent replacement, thousands of dollars. We just got her new tires and got all her maintenance done a couple weeks ago so this was very unnecessary. She got the oil change package when she bought the car, I reviewed this package and its an aftermarket warranty that can be used anywhere. After looking over the car again we confirmed nothing needed service. The service advisor will not speak to me when I try calling. These people will scam anyone they believe doesnt have knowledge on cars. Do yourself a favor and support your local small business because these guys are worried about hitting their bonus, not honest work.

I had the pleasure of working with Bill Kane, he was super helpful and answered every question I had with honesty and efficiency! Would 10/10 recommend and will for sure be going back when the time comes

Expensive, Quality!

Horrible service I ll give them 0 starts if i could.

I probably bought the least expensive car they sell. A $11,000 used Subaru. I inquired on a Sunday night via cargurus and received an email and phone call 1st thing Monday morning. When I showed up for a test drive I was treated wonderfully. My salesman Kevin Carhartt was great and respectfully walked me through the whole process. It had been years since I bought a car. Great guy, great experience. Pleasantly surprised. Treated me like I was buying the fanciest Infinity in the show room. Thanks.

Great customer service and service team! They have service scheduling coordinator, she was wonderful and helpful on the phone! Call in for service! In the past I have worked with Sami, Mike and Rodney all great service advisors. My service is always a great expierence, thats why we continue to come back :) highly reccomended and they shuttled me home so I didnt have to wait in the dealership. In the past I have utilized their ride share program too, they are responsive and prompt.

Was sold a lemon, somehow they managed to get my car to pass inspection, upon having my vehicle looked at after numerous times being here for the same problems nothing was ever fixed, and they lied about doing work. I took my vehicle to another mechanic which confirmed my suspicions of them lying about work getting done/needing to be done, within my 30 day 1,000 mile warranty I asked for the car to be taken back because it had too many issues. Was told only way it d be taken back was if I took a loss of 2,000, because they would have to put work into the vehicle . I should ve walked away on the day of pick up when multiple concerns were still not taken care of by them.

Highly recommend Lia infinity and especially Bill Kane.

Dawn Owens from Lia Infiniti is #1. Always attentive to my needs and keeps me posted to New deal incentives and upcoming service discounts. This is why Ive done over 8 Lease transactions with her Keep up the Great Service Dawn !! Mike S

Took my car in for repairs. They stole money out of my center console. Very disappointed.

I have been dealing with Lia Infiniti for over the last 5years and Lisa was great. This last visit was awful waited almost 3 hrs for an nys inspection and all they replaced was a bulb for $60 and wipers for almost $60 which I m sure I didn t need. But at that point I was so frustrated I just wanted to get out of there. My appointment was at 8am I didn t here anything from the service tech until I txt to see what was going on and it was about 10am at that point. So I ended finally leaving at 10:45 and I believe that s because I was visibly upset. Otherwise I would ve still been waiting. Update:Let me correct you because you responded with incorrect information. Infiniti did my brake work so it was your fault it didn t pass that s why I wasn t charged. So don t act like you guys did me a favor. He got in presses the emergency brake and according to him it was fine idk how much more of a diagnosis you need to do for something you said wasn t broke. I needed wipers and a bulb and not even to pass inspection. So I don t know what they told you but that was incorrect. Next time speak to your costumers because when we are spending this kind of money better service is expected.. Also I was left sitting there for 2 1/2 hours I m pretty sure while they worked in other people vehicles. Service department is horrible so is the sales team but that s a review for another day.

I came to Lia under some stressful times graduating nursing school and in a middle of a move, I could honestly say the sales woman Dawn made the process sooo much easier. She was complete honest and she took away the PTSD trauma I had all from dealerships, my situation was not the smoothest but I can say Dawn made sure I was okay throughout the whole process. IF YOU EVERY GO IN ASK FOR DAWN, you will not regret it, thank you again

I love Infiniti cars, and Lea Infiniti has been a great dealer. I have been using them for more than a decade and continue to do so.

Just completed a long distance purchase of a used Toyota from Lia and I couldnt be more satisfied with the experience. Daequan and Mark P were great to deal with and made it enjoyable. Daequan really went the extra mile to ease any trepidation about buying the car unseen including multiple trips to photo document the condition and even answering my questions on his days off (sorry about that!). Way to set the bar!

If you are a person of color don t go!!!! And especially if you are a woman without a man there!!! They ignore you (they have caller ID) they are threatening in tone when you are asking about your vehicle.The manager s behavior is the same. They charged me $734 for a diagnostic test. When I call they pick up and put you on hold over 4x while picking up and putting on hold again. This is ridiculous!!!! Sad and something needs to be done about the discrimination there!!! Period

Ive ordered parts plenty of times from all over I order a part from Lia Infiniti man there parts department guys are very unprofessional Usman Arif is one fella the other never caught his name never answer the phone, as soon as I start asking for something they cant help me and cut the phone or answer and as soon as I say something hang up immidiatly I call from all different number and as soon as I need something boom hang up.

I brought my car in for the 5k service plan which includes a tire rotation, an oil change, and a multi-point inspection. When picking up my car, I noticed that they did not rotate my tires, yet I was charged for that service. I have different brand tires on the front and back so it was quite obvious. When talking to the service consultant he said that the tech wrote the note on the back of the sheet that she didn t rotate them so they didn t see it. I was refunded my money so it was made right. However, it is clear there is no oversight after the tech finishes their work and before the vehicles are given back to the client. After that, I wanted to check the oil which I found to be egregiously overfilled. When we looked at the bottom, the oil drain cover was hanging on by a zip tie. Upon further inspection, the rivets holding the cover to the car were pulled out, and 2 of the 3 bolts were cross-threaded in and the heads broken off. I m honestly not even convinced the one bolt that was on it came from my vehicle, it seemed to be too short. The service department was apologetic and assured me the next service is free however I cannot foresee myself going back for further service, and I cannot in good faith recommend that anyone brings their vehicle here for service.

Bought my vehicle with them and bring it to them for inspections every year just because its easiest. Today I hadnt planned the whole not having a car all day thing very well like I usually do. But Mike in service made sure I got to work in plenty of time and said he would make sure I can get back to Lia to get home. Never loved dealerships to begin with but this ones service department is always top notch with their customer service as well.

Celeste in service was extremely helpful and very nice. You guys have the most efficiently run service department I ve ever seen, and gave me a complimentary wash that looked great. Diagnosed an issue that another dealer couldn t figure out after 3 attempts, at no cost. Thank you Celeste.

On April 14, 2023, I had my 2009 Infiniti M35x serviced by Lia Infiniti in Cohoes, and had such a bad experience I ve been unable to stop thinking about it. For almost ten years, I ve been bringing my Infiniti for service at Lia, and have been generally satisfied with the quality of service. However, this time, I was devastated. In prior years, the person who was my service rep was Lisa, who was always courteous, respectful, and helpful. Yet, when I came for service in April, I learned that Lisa was no longer with Infiniti and got to interact with the new service staff. The new person s initial interaction with me was a bit skeptical as if I was a suspicious character and this person was also a bit disdainful as if I wasn t good enough to come to Lia. As I begin conversing with this person, he became increasingly smug and disdainful, and when I demanded that he treat me with respect and courtesy, he attempted to turn the situation around and accused me of being hostile and disruptive. Indeed, he went to the neighboring office, and attracted the attention of the service rep there to support him in attacking me. At this point I demanded to the see the manager, who was somewhat more respectful and reasonable than the front-line service rep-- but even the manager failed to apologize for the first rep s behavior or identify the source of the rep s rudeness. I went to the dealership for service because there was a check engine light. To diagnose the check engine light, they charged me $340. On prior visits to Lia, there was no charge for reviewing a check engine light, but apparently this was no longer the policy, and the manager was unwilling to waive the fee. I asked why the diagnostic charge was so high, and the manager said it was for two hours of labor at $170 per hour. The manager provided me a list of nine separate necessary repairs, totaling $8,308. I then asked him what was the trade-in value of the car. He didn t seem to want to tell me, but I persisted, and he told me that if the car were in excellent condition, the trade-in value would be around $4,400. I asked him, Does it make sense to you for me to pay over $8,000 to repair a car who s trade-in isn t much more than half-that? He said that he couldn t predict when the various conditions that needed repair would cause the car to break down, but that it was important I get the car fixed sooner rather than later. I then said to the manager that, since the cost to repair the car exceeded its trade-in value, I wouldn t repair it. Instead, I d like to look at buying a new car. I asked him if he could connect me with the sales department. The manager refused, claiming that he couldn t do that. I paid the $340 for diagnosing the check-engine light, got in my car, and left. I let some time pass and tried to forget what happened to me, but I couldn t. Eventually, I wrote to the dealership about my experience, and they called me to apologize, but other than to say that they were sorry for my poor experience, they didn t do more than that. I drove the car for several months. Eventually, the check engine light once again came on. The car seemed fine, but I decided to take the car to some mechanics I know in New York City. They identified five necessary repairs, of which four overlapped with the nine identified by Lia. For those four repairs, Lia s cost for parts and labor would have been $4,200. However, the NYC mechanics charged me less than $1,800 in parts and labor for those same repairs. I m still deeply disturbed by my bad experience with Lia Infiniti in April. On the one hand the service reps were actively hostile to me; on the other hand, they refused to take me to the show room and let me see the new cars. The cherry on top is that they wanted me to pay them over $8,000 in repairs for a car worth around $4,000; and the whip cream on top of the cherry is that their charge for parts and labor was nearly two and one-half times the fair cost of those repairs.

Ive been bringing my vehicle only to infinity since i got it from here .....recently i got my breaks done it keep squeaking....now my shims are missing and they want me to pay for them ....other than that they were the best

The other week I took my fiancés car in for a simple state inspection. The service was fine, and the car needed some very minor work (wipers, of course), but this is not why I decided to leave a review. Although the service department was adequate, what really brought out the best of this dealership was the Sales Manager Gary. He constantly checked in with me as the simple service to our vehicle took far longer than expected, and treated me the same as if I was a customer buying a $200k vehicle in cash that day. His demeanor was pleasant and caring, and he went above and beyond in every way for something as simple as a state inspection for someone who wasnt even buying a car. I applaud the attention to customer care here from Gary and whoever he leads at this dealership. I never once felt forgotten or like just another service appointment while I was in his store. Kudos to Gary, and I will be visiting again!

Excellent customer service by Kevin Carhart and everyone at Lia Infiniti. They are great to work with.

Luckily, we came across Dawn to buy the car. Shes phenomenal, very helpful, and an atypical sales consultant. Shes very patient with our questions and tries her best to get the deal we want. Thank you Dawn and the team!

Definitely A 5 Star Dealership. Great Staff and facility.

Sami in service is excellent!

Dawn Owens was great to work with! She was informative, friendly and made the car buying experience enjoyable. I would definitely recommend her!

This place is imploding. After selecting and agreeing to purchase a QX 60, we arrived to find out they sold it on us. The salesman informed us he had a similar model available on the lot. After inspecting this vehicle, I was concerned that the tires were at the end of their life and tried to get the sales team to install new ones, which they refused to do. In fact, they promised me that the tires still had thousands of miles left on them because the vehicle passed Infinitis comprehensive pre-owned vehicle inspection. Upon our first oil change, the service rep informed me that I needed new tires. In fact, he stated the two in front were dangerous to be driving on. I could only shake my head because this was approximately 3 months after purchasing the vehicle and only driven a few hundred miles. Also frustrating, I contacted service several times (both by phone and email) and received no response. In fact, I didnt hear back from them until I copied Gary (manager). They claimed that they didnt get my emails. When service finally did call me back, I was very clear that I didnt want the tires installed unless they were at the end of their life. They were installed without my consultation. We were also extremely disappointed that the spots on our upholstery were still not cleaned. Service claimed that they made the appointment on a Wednesday because that is when the upholstery guy is here. We were incredulous when the service manager told us that the upholstery guy was not present for our appointment and doesnt come on Wednesdays. Service also asked me if we would be waiting for the vehicle or dropping it off. I stated that my wife would be waiting. When she arrived Wednesday morning, she was told that the upholstery would take a long time and was given a ride home. My wife was finally scheduled to bring her car in for the upholstery cleaning and was promised that her vehicle would be picked up at our residence and left a loaner. My wife emailed the service manager to confirm, yet received no response. The receptionist finally called the morning of the appointment and stated that there was not a loaner car available. The place is just a mess! Unfortunately, I could provide several more situations of aggravating, untruthful, and just horrendous service. Most significantly, we just dont trust that we will receive the quality of service that we once had. I also have a colleague who owns a QX 60 and is so frustrated with the service team, she vows to never return.

Just purchased a 51k vehicle and manager Jeremy Rolfe acted completely inappropriately yelling at me over an agreed upon oil change. Over an oil change! He yelled at me a customer paying over 50,000$$$ I have it all on video and receipts to prove there was a complimentary oil change plus the already existing oil change with my vehicles verification.

I recently had the unfortunate experience of dealing with Lia Infiniti (Kevin), and I feel compelled to share my dissatisfaction. The misinformation regarding interest rates and deceptive practices, coupled with a complete lack of transparency on promised services like oil changes, reflects a shocking disregard for customer trust. The abysmal customer service I encountered leaves me questioning why such a dishonest establishment is even in business. I strongly advise potential customers to steer clear of Lia Infinti at all costs.

Great customer service !!

Great service and professionalism across the board.

Beware of this dealership. Very unprofessional Kevin McCarthy, promised to replace 4 tires and give my 2019 Infiniti QX 50 a brake job, before it was ready to pick up. Even asked us to delay a day so this service could be done. Picked up on 9/12/23. After driving the car we noticed air leaking out of all 4 tires. Naturally I called Kevin. He said it was Normal for new tires to lose air when temperatures drop. Except I was going to Stewarts every other day to put air in the tires.I called again and he says to have service dept look at it. Mike Bingham Service advisor tells me that there is a nail in right front tire (that was never there before) and I need 2 NEW front tires. Not saying that the tire could be plugged. If, new tires were just put on in September, why would I need 2 new tires? Not good. I go to a well respected localTire shop and dont even mention that I was at Lia Dealership the day before. The manager shows me that all 4 tires are BALD. Shows me the date on the tires! 2018. The original tires! They were 6 years old! I call Kevin McCarthy and ask why he didnt replace the tires as promised. He told me he never said that. He said I was lying. I have a witness, my husband. Why would we make it up? I had my old car (Ford Fusion) for 13 years, and thought buying a certified used car would be a good experience. Not at Lia! Theyre willing to let you drive away on BALD tires and the brake job then lie about it! Is this what you call SAFE? Thats what LIA calls safe. They showed where their priorities LIE. lies are their M.O.

If I could do anything over in life it would be not purchasing anything from this dealership ever. Absolutely horrible.

Absolutely Terrible Experience - This Dealership severely lacks any business integrity I was not treated with respect and honesty with this dealership s service department As the service department is a very poorly run operation and severely lacks integrity in many aspects. There are few absolutes In this world, and one of them Is the fact that I would never ever go to this dealership again, myself, my family, my people, my corporation. Their approach to business is tremendously unsavory, and it amazes me that people go there, perhaps people just don t know any better, sort of like me, and my ignorance, but I have learned the hard way unfortunately. It s a shame because I was actually walking around the showroom, and I saw the QX55 and I was considering buying, but this experience has soured me completely and if I did decide to buy another Infiniti, despite knowing these vehicles have very limited durability, I would never ever buy from this dealership because trust has evaporated completely. It should be noted that the service consultant was very kind and friendly and she was extremely knowledgeable. But The mechanics however, are really very pitiful, incompetent and dishonest, and yes, times are tough with labor since Covid, and I know it s a continuing and ongoing challenge with Labor these days, but it s become immensely frustrating dealing with people who Behave in this sort of manner. I went there foolishly for a front end alignment though It is absolutely disgusting that the mechanics would not bother to check the basic front end parts before proceeding to conduct an alignment - which is an alignment that wasn t even proper because a tie rod replacement is needed - but like they said - they didn t notice it until after they did the alignment??? which doesn t even make sense - but I guess I m the idiot - because they were determined to get that $140 out of me for the alignment no matter what the circumstances- so they said well you ll just have to replace the tie rods and the come back and do another alignment! That s crazy - It should never have been done and I m the fool who got taken for the $140 And the car drives about the same as when I brought it in, with a shimmy and with the steering wheel in a crooked position - see that s just bad business and then we have the inspection matter to top off this horrible and distressing experience because I said no to the replacement of a wiper for $60 in order to do the inspection - Because $60 is a crazy ripoff of course for a windshield wiper - so ya know what they did to me, these miscreants - they actually scraped the inspection sticker off anyways so when I drove away I had NO inspection sticker - again I m the fool for bringing my car to this sleazy dealership for an inspection, which was really extremely imprudent I m completely disgusted and horrified to ever think about doing business with folks like these people at LIA Infiniti ever again!!! - To scrape my sticker off out of spite or to try to force me into a $60 windshield wiper is horrible business and I m amazed that they get away with doing these sort of unscrupulous things but I will be certain to let this circumstance me known to all and any Avenues, as we consumers, deserve better, to be treated with respect and dignity!

Jacob Will was excellent, No pressure. He was highly skilled and professional, Very lucky to have Jacob for my sales person.

I am very happy with the repair experience I had with Lia Infinity

Needed service ASAP! Only thing was no loaners, but they did drop/pick up from where I was staying

It was great working with Kevin Carhart at Lia Inifiniti

I have always purchased new cars primarily luxury German or British. Very knowledgeable friend and retired United Airlines maintenance instructor recommended I look at the Infinite for value, longevity, nice ride...on a whim stopped in Lia Infinite. After circling lot picked out White Porsche Cayanne and Mocha Almond W/wheat interior Q50. Very friendly and professional sales person Sammi Daewood took all the time to work with me over the following week handling every small detail:. Insurance cards DMV.... When I went to pick up my car it was waiting for me all shiny and gorgeous on the Showroom Floor. Easy meeting with Financial, signed paperwork and drove away in my stunning Infinite Q50.Luxe AWD 4 door sedan twin-turbo 3.0 liter V-6 in almost impossible to find Mocha Almond (with gold flecks in paint). Thanks Sammi Daewood and the other folks at Lia. Luv my car! .

I bought a q50 from them and have had nothing but problems with it over and over new motor at 30k miles sunroof always leaked. Water pump always leaked ( even after replacement) Do not buy here go else where unless you wanna make a dozen trips to there store.

Too expensive not at all good

Sami Dawood is a true professional. He s a pleasure to work with. Highly recommended. Great experience.

Sammi was great. I was able to call in and have my battery replaced the same day.... Thanks

Jake was very nice to make a deal with.

Can t say enough about the great service we recently received from Sami. Usually you would dread going to a dealership but not here.! Mark in the finance dept made it a very smooth process! Great Service!! If you are looking for a car I highly recommend Lia Infiniti and see Sami

They say if you meet a good lawyer and a good car mechanic, youre set for life. I havent had any experience with the sales department but the service department staff were amazing. Transparent and very very kind. Dan OConnell walked me through what was being done and what I will need to replace immediately and what can wait. And when I went back to pick up the car, another staff didnt kind stepping in when Dan was away from his desk. Made me trust this team more and it was a rare yet pleasant experience overall. Ive dealt with Fucillo KIA service department years ago and always left the place feeling cheated and ripped off so Im glad I have Infiniti and will continue to come back for our next service needs. Big thank you to Dan! (I didnt even wait to submit this as Im still parked outside thier lot in my car typing this review!)

Honestly I always said I d never buy a car from lia due to past experiences I had with them but they had a car I wanted so I bite the bullet however working with William Kane at lia Infiniti made this process so easy quick and efficient for me he even came in on his day off to finalize everything for me I thought that was super nice ! Definitely recommend him! Funny story I walked in a few days prior to look at cars but they were closing in 30mins so the sales person there that day didn t want to help lol sucks for him that s one less sale for the week anywho thanks Bill!

You know how everybody despises going to the dentist and a car dealership but everybody wants the outcome whether its clean teeth or their new vehicle. Well I have a solution for the latter! Visit LIA INFINITI! From the beginning, Kevin in internet sales was a big help with great communication. Upon arrival, we were greeted with a friendly smile from Dawn who made the process of buying my favorite car an absolute pleasure. Mark in finance was easy to talk with and obviously is a well seasoned professional in this industry with the interest rate he secured for our deal being nothing short of miraculous! The whole process moved fast and I finally had a good experience buying a car! Keep up the great work, highly recommend this dealership.

Purchased a 17 QX50 from Daequan. Excellent service and professional. Thanks D.

I called Lia Infiniti yesterday, September 12, 2022 to place an order for a part needed for my wifes car. Prior to placing the order, I called Lia Infinitis parts department to verify the part fits. I was asked for the last 8 of the VIN and I provided the information accordingly since my wife and I were home. I was the told the part fits the vehicle so I placed the order, which was on queue on my phone. I received a voicemail today (9/13) from Lia Infiniti asking for me to call them so they can verify the part fits. I called the parts department and spoke to an individual by the name of Nick. I explained to Nick I had called yesterday and it was confirmed the part would fit. He replied, Last of 8 of the VIN. I told him the vehicle was not home since my wife drove it to work. Note: We were home yesterday given he just had a death in our family. Nick stated he couldnt verify if the part fits unless I gave him the VIN. I shared again I called yesterday and it was confirmed it would fit. He replied, Well you didnt put it on the order. At that point, I indicated to him that I was not trying to be difficult, but I didnt have the car and I had already confirmed the part fits. I also shared with him that I just lost my nephew over the weekend. Without any acknowledgement of the death in my family, he jumps right into trying to explain again the VIN was missing from the order. I indicated to him I just shared we lost our nephew over the weekend and he had zero acknowledgement of our loss. He responded with, Oh well, Im sorry. [The most disingenuous response and tone anyone would expect]. He proceeds to tell me he will go ahead and process the order. I asked him for his name and he simply hung up. Note: I didnt catch his name on the initial call. I immediately call back and press zero hoping to speak to a Manager or someone in a leadership capacity. As luck would have it, Nick once again answered. I asked for a Manager or any leader available. He replied, They are all out to lunch. I asked, Theres no one available? He responded, I mean, it is lunch time. I asked if he was the individual I just spoke with moments and he confirmed it was. Nick is a great reminder of why people boycott places of business. He is a great reminder of someone who has no business being in a position that is customer-facing. He is the epitome of absolutely terrible service and the perfect example of how organizations can lose tons of business. I must say he is the most insensitive, heartless, uncaring and disrespectful service employee Ive ever spoken to. I wish any customer luck if you ever find yourself choosing to do business at Lia Infiniti and end up interacting with Nick. I hope he finds the coaching and development necessary to help make outstanding service a hallmark of Lia Infiniti. He is currently the polar opposite. I would rate this experience zero stars if that was an option, but my future vote is predicated on not supporting this organization going forward.

Update: Our recent service experience at Lia Infiniti has been quite satisfactory. The new service manager offered a great customer experience. We would like to recommend Lia Infiniti to those looking to get their vehicle serviced. We had a warranty issue with our vehicle with one of the part which they had to order from factory, but after not hearing back from them for 6 weeks, we tried reaching out to the service, and in spite of leaving several phone messages, they still didnt get back to us. Finally, after a lot of frustration we were able to connect with them, but then they gave us an unreasonable excuse that the part was back ordered, but in reality the item was readily available(per Infiniti). After sharing the information that we received from Infiniti, they were finally able to get the item in shop for replacement. However, they did NOT expedite the service even though they knew that the delay was caused due to their mistake. As of today, we are still waiting to get the item replaced, over 8 weeks now since the issue was first reported to Lia. Overall, we had a bad experience. They could have easily corrected this issue in less than half the time. I would never recommend them to anyone.

Very friendly and nice people who work here.

Great service

Just purchased the QX60 and am so happy with the buying experience that Lia Infiniti provided! Initially I met the general manager, Jeremy, as I was walking around the lot looking at vehicles. He was kind, helpful, and not at all pushy. He introduced me to a salesperson, Bill Kane, who met me with the same professionalism and kindness as Jeremy. Bill was so knowledgeable about the vehicle and a pleasure to work with. Arriving to take care of the paperwork and take delivery of the vehicle was a breeze. Bill and whoever else may have been involved behind the scenes made it so easy and enjoyable.

Very helpful!

Lias Infinity Service Team is the best, without an appointment I was ushered into the service department immediately. They where awesome. Lisa Dugan was incredible. Give her a call and she will make you feel like your problem is Lias problem. She and the service team made my problems go away.

Professional, patient very clean and Lisa is top notch love dealing with her

scammers and money grabbers run this dealership, be wary and don t trust them when you go to buy they just want to waste your time and money.

Brought my car in for a diagnostic check. I ve been working with service Advisor Dan, and I have to say his level of professionalism and personality is Phenomenal. Answered all my questions and actually took the time to go over all my options. Thanks again Dan really appreciate all the help and insight. Much appreciated.

To start off, I live about an hour from Lia Infiniti (but it s the closest Infiniti dealer to me) and I didn t buy my car from there. I did, however, get a card in the mail the other day from Lia with an offer for a discounted oil change on my Infiniti. I figured, since I had some other things to do in the area of Lia and I was in need of an oil change, I d take them up on the offer and see how it went. I made the appointment online a few days ahead. When I got there the first person I encountered in the service area was Dan and he was incredibly nice. He explained everything to me and asked if there was anything else I needed to have looked at while I was there. I waited in the waiting area while the work was being done. Dan offered donuts, coffee, and water and made me feel super comfortable. Just before they were done he came out and asked if I wanted a complimentary car wash before they were done. I said sure. I think they even vacuumed my car too! It was very nice. He was very friendly and professional. I was really impressed by the level of service i got especially since i wasn t a regular customer and I had never been there before. I wouldn t hesitate to come back for future services!

I received a notification from carfax that I was due for a brake inspection for the rear brakes so I scheduled an appt. Dan a service advisor waited on me. After the brake inspection Dan informed me that I would need to replace the brake pads(3 reading) and the rotors looked good and can be resurfaced. I explained to Dan that I just purchased this vehicle a little over a month ago 11/18/2022 and mentioned to Bill Kane, who sold me the vehicle that the carfax states it been over a year since the brakes/pads/rotors were inspected/changed. Bill Kane/Dan replied, you cant always go by the carfax because they dont have accurate service records. Little did Bill Kane/Dan know, I called down to Circle Infiniti before I purchased the vehicle, where it originally came from and spoke with a service advisor who went through the service record with me and explained that the rear brakes/pads/rotors are due for inspection/replacement. Bill Kane stated the rear brakes passed inspection and read 4 and they wouldnt have to be replaced until it read a 2. I took him at his word. I explain to Dan that I also need to have my racks put on and that Bill Kane stated I can come in anytime and have that done. Dan asked if I had the hardware, I replied check the glove box. After checking the glove box Dan stated there was no hardware and he would order the hardware, at no cost to me, which will be there by the time of my appt which I scheduled a week later. I asked Dan how much would it cost me to replace the brake pads/rotors resurfaced and he quoted a price which included tax. I said ok thats fair considering I just purchased this vehicle and questioned Bill Kane about the rear brakes beforehand. I show up to my appt and Sarah Roberts, another service advisor waited on me. 2 hours later Sarah informs me that the rear rotors were so worn and rusted that they replaced them. I said to her Dan told me they only need to be resurfaced. She looked perplexed, as was I. Sarah then informs me there is no hardware and they will have to order new racks which come with hardware at a cost. I became very irate and told her what Bill Kane told me, and I am not paying for anything except what was quoted to me by Dan. She said OK. I apologized to Sarah after my outburst. Its not her fault that her colleagues are liars and devious. Sarah Roberts remained professional and accommodating at all times and I should not have taken my frustration out on her. Again I apologize Sarah. My experience(purchase) with Lia Infiniti felt rushed to buy and dismissive after paperwork was signed. However my service experience with Sarah Roberts was a 5 star rating. Thank You Sarah.

Needed help with some suspension parts and Usman did a great job of patiently helping me understand what I needed to buy and ordering it for me with his vast knowledge on parts. Definitely coming back to him anytime I need to buy more parts. If you are looking for great service and proficient expertise this is who you need to talk to

You would think you give the parts department the Vin number affiliated with the vehicle that you are working on or trying to get parts from and they give you the incorrect parts but then when you go back to return the incorrect parts they charge you a 20% restocking fee for the incorrect parts they gave you and they refused to waive the fee even though it was their fault very unprofessional do not recommend this business to anyone looking to get parts for their infinity

Really nice and helpful people! Got a bunch of parts here at a bigger discount than I would have online and have gotten service done here before, everyone there is great and extremely helpful. Would definitely recommend for anyone with an Infiniti

Service department is fantastic. Always accommodating whatever I need. Work is always done thoroughly and quickly. Waiting area is very clean and pleasant to wait in. We will be Lia Infiniti customers for a years to come.

Great team of people to work with. The service department is extremely knowledgeable Matt Craver really took care of things for me

I have purchased two QX80 s at this dealership and have had nothing short of fabulous customer service. Matt Craver was the gentleman that sold me my most recent car, and is now in the service department. He was there from the beginning getting me the perfect car and all the steps along the way, whether it be service or simple questions, day or night he s there to help. I don t see myself at any other dealership. EXCELLENCE.

Helpful, friendly environment

I love the Infiniti dealership in Latham and my girl Lisa Dugan is the best!! I feel like Im right at home. They really take care of you. Its all about the details with them... like giving you a loner car when they know its going to take longer than you anticipated, and waring booties and gloves to get in and out of your vehicle as to not leave any grease stains behind, and of course the cleaning and washing of the car so when you leave you feel catered to almost like your the only one there! Thank you Lisa Dugan for working so hard and making me feel special!

They have some of the most beautiful cars around. Go see Daquan, hell take good care of you.

Thank you Lia Infiniti- you make my life easier when i need anything done with my car. Thank you for your help- and always being friendly and willing to answer questions. I really appreciate it !

Lisa Dugan was a breath of fresh air at my last visit. She greeted me cheerfully and showed me to the waiting room. My visit for an inspection was quick and, when it was done, Lisa walked me to my car and made me feel like I was a special customer. Thank you, Lisa Dugan, for making a mundane morning special!

GREAT SERVICE AND A GREAT DEALERSHIP

The credit card payment screen was glitchy...I had to swipe my card numerous times to work. I tried 2 different credit cards so it wasnt my card. The keys were fine but the buy 2 get 1 free only worked for the same key...

i just bough a car from them they went out of there way to hel me

Id give them a 0 if I could: Overpriced, low-quality service, and this is coming from someone who has been doing car maintenance for about 5 years with them. All they have been doing lately is trying to rip you off extra money. For such an established brand, this is a disgrace

Had a few major services done with them. Mike always took care of me & made sure the car was up to par & felt as if i was his top priority.

I had a terrific experience at Lia INFINITI. Everyone was warm & welcoming, and the entire car buying experience (which included a trade in) was transparent and simple. Dawn was an honest & helpful salesperson. Gary and Mark were both terrific as well. While I hope to drive my new QX50 for many years, when it s time for a new one, I ll make the drive to buy here again. I cannot recommend them enough!

I had a great experience with lia infinity! I walked in felt welcome. Days prior I was at a different high end dealer and definitely did not feel welcome. Mark the sales manager (I think ) was able to get the finances and everything else that goes into buying a car easy and efficient. Bill my salesman was a pleasure. Super friendly and relatable. I bought a used car it was sold for a reasonable price, they took my trade and gave me a very a very fair price for that as well. Very positive experience!

I want to appreciate Daequan Woods. Very quick to respond! I bought two vehicles through him! Highly recommend really great guy

Lisa Dugan in the service department is one of the best customer service representatives I have ever dealt with. She manages expectations and is your advocate while your car is being repaired. I would highly recommend Lia Infiniti for this reason.

I never thought a dealership could be as helpful as they were at Lia Infinity! Dawn and the team were phenomenal in their professional attitude, customer oriented attitude, and willingness to work with me. 10/10!

What a great experience overall. Dawn and Mark were great and I love the car so much!

A few months ago I purchased my new vehicle with Dawn. The experience was by far the most pleasant I have had. There was no pressure and everyone was transparent and honest. Best of all there was no waiting around the dealership for hours on end. I would recommend Dawn and this location to anyone looking for a new vehicle.

PROS - clean interior - very friendly and knowledgeable service advisors - my car always comes back cleaner - professional and comfy lounge CONS - did not have basic lug nut keys in stock for my vehicle and didnt offer

Very professional, went beyond to get my car fixed properly.

There is a sales man who helped my husband and I buy a truck Daequan was very professional there was not a lot of haggling and he was straight to the point because of him I will be searching for my next truck there and will be happy to send my kids there knowing they will not be ripped off and treated fair unlike some local dealers thanks Daequan nice to know there are still good people in this car dealing world Ronny and Susan Abrams !

I have bought two Infiniti s from Lia and I have to say that the sales and service is above par to anyone else I have to seal with. Sami Dawood in sales goes the extra mile to make sure you are happy with your purchase and Lisa in service is the best!! They make you feel like family and everyone is always there to make sure you are happy.

This dealership is not what it was prepandemic; service department is turned upside down, find someplace local.

The Sales Manager Gary is excellent. He was completely honest and transparent with all aspects of my purchase. I trust him and highly recommend him. I have purchased multiple vehicles through him, and will not go to anyone else.

Just picked up our 3rd QX80 from Dawn Owens at Lia Infiniti. Dawn goes above and beyond to make us happy. Practically worked the whole deal over the phone while Dawn was on vacation we could not be happier with her. BTW the QX80 is a incredibly safe vehicle, my wife and 2 year old daughter were T boned,flipped over, landed back on the wheels and they both walked away with no injuries.

Service was excellent and vehicle was completed well before I had expected but the loaner car was very dirty.

Terrible service I do not recommend.

Our salesperson was Dawn Owens. She brought the car over for a test drive and patiently explained everything to us (twice). Dawn is by far the best, we have been buying cars from her for years. Thanks for everything, Dawn!!

Very professional, open, honest, and trustworthy!

My sales person, Peyton Rice, was very helpful and I was in my new car the same day! She is very professional and accommodating, and was able to get me the exact features I needed in a car.

I called and left several message and waited 3 weeks for a call back from the service dept. I finally got an appointment on 9/14. Was told a part needed to be ordered for my vehicle. It ll be in within a week. They ll call me to bring my car in to replace the part (which btw they messed up to begin with and failed to tell me). It s more than 7 weeks now...still waiting for Service to call me. Received a call from a new member in the sales department..wanted to know how things were going with the vehicle, etc. I expressed my concern about not hearing back from the Service dept. He assured someone will get back to me immediately. Nothing as of right now... You disappointed me Infiniti!!!

Great experience recently, BEST car buying experience to date at Lia Infinity. Daequon in Sales was professional, communicated quickly, no pressure Sales experience. Mark in Finance was also very helpful, thoroughly explained everything, no pressure experience, and very friendly! I was concerned about Tire Tread Wear on a used vehicle and the Team went out of their way to get me a great deal on 4 Brand New tires. HIGHLY Recommend!

Record time locating the vehicle I was seeking. Jake was able to locate it, set up delivery and the process was extremely smooth. The team works together between sales and service to exceed the customer experience.

Lisa Dugan is very thorough, friendly and is a pleasure to work with.

Lia Infinity Cohoes NY - I had the most incredible experience at this dealership. There was a slight issue and they rectified it immediately. I am a repeat customer and Lia infinity will also be the place I will always go to for a car. I cannot say enough about Jeremy and Kevin. It was a very pleasant experience and the customer service is impeccable.

Excellent service provided by Matt Craver scheduling the appointment and Lisa Dugan for handling the inspection for free using online coupon! Plus a beautiful car wash! Thanks so much!

Dawn Owens is an absolute all star! She made the whole process of returning my lease and leasing a new vehicle quick and easy. From the first time we spoke, she was very honest, personable, knowledgeable and professional. After hearing my needs to make the deal go through, she worked diligently to get it done without being pushy. This is the first time Ive ever walked away from a car buying experience feeling great about everything. I would definitely recommend Dawn Owens to anyone looking to purchase a vehicle.

This is my second purchase from Lia Infiniti in less than 3 years. My entire experience (as usual) was excellent and hassle free. I picked out which vehicle I wanted from the virtual showroom. Having owned an Infiniti, I already knew they were an exceptional drive. The transaction was seamless thanks to my salesman, William Kane. My vehicle was ready when promised, and it is always a pleasure to complete the transaction with Finance Manager, Mark Perrotti. I am sold on Infiniti, and Lia Infiniti will always have my sale. Their service department is superior, and I look forward to my ongoing relationship with Lia Infiniti of Cohoes, NY.

They handle literally everything there! From start to finish they are very welcoming and I text or call Kevin in all the time and hes more than willing to help!

always a good place to go. Friendly and Clean. Buying a car is just as good. Anyone of the sales team will be there to help.

The best thing about going here to get stuff done is their warrenty and loaner car, now that they dont give out loaner cars to cars getting work done there is no real reason to go here. Everything I had done here had to be brought back to be done twice, break rotors and pads, hydraulic steering pump, TPMS issue. If any work on your car is done by a third party, they will automatically blame the third party and not look for any other causes.

EXCELLENT SERVICE, SAMI IN SALES AND MARK IN FINANCE MADE THE EXPERIENCE A PLEASURE. I RECOMMEND LIA 100%

I had an amazing experience at this dealership. The entire process was pleasant, and my sales person Daequan Woods from the very first interaction was calm, pleasant, professional and genuine. He helped make my car purchasing stress free!!!!!! The finance manager Mark quickly got me approved hassle free and made me feel so comfortable during the financial process. Together, Daequan and Mark worked professionally and with great friendly integrity. Thank you, thank you, thank you!!!!! I will be back and plan to highly recommend you to all.

10/10 experience couldn t have done anything better, they got me in the car I wanted for the price I wanted to pay the same day I walked in. Would 100% recommend checking them out!

I have lived and traveled from coast to coast here in the United States of America. Throughout this experience Ive had the pleasure, and sometimes displeasure, of conducting business with a multitude of various Car Dealerships. As a result, I consider myself to be good judge of service, sales, and overall customer satisfaction within this arena. Im also a business executive who on most days doesnt have an adequate amount of time for his family, let alone time to compose reviews on Google. However, after purchasing my most recent vehicle from this dealership, I felt compelled to right this review. All too often people only make time to write poor reviews, but thats definitely not the case here. After carefully observing all aspects of services provided by this dealership and comparing against that of the other dealships Ive known, without reserve, I rank Lia Infinity NUMBER One. Sales, Service, Parts, Communications, Interactions, Attention to Details, Honesty Straightforwardness, Luxury Accommodations, and Swiftness of Operations, this place did not fall short. If you are considering the purchase of one of their epic luxury vehicles, I highly recommend you take action, go there and see for yourself the authenticity of my review. Im confident that you will not be disappointed. Not only has this been my experience, but also the experience of other individuals who took my word, went to the dealership and found out for themselves. Even if you think you may not qualify, still go. They have long standing relationships with financial institutions that may be able to afford you the opportunity to purchase without stretching your financial circumstances beyond your limits. Now, enough about Lia. Time to get back to my Q50 Red Sport 400 Twin Turbo. Peace

I was extremely impressed from the time I entered the facility to when I left. Great people, great service. It pays to bring your Infiniti to a dealer who knows the vehilce..great job Lia..

Nice inventory, well trained staff.

Thank you, Sami Daewood, for your dedication to finding me the perfect vehicle. I told you exactly what I wanted and you delivered even more! I am so appreciative for your positive energy, honesty, patience, effort, communication, responsiveness, and...and...and!! You are a tremendous asset to Lia Infiniti! Thanks times a million!

Dealing with Lisa in the service dept a very pleasant experience. She answered all my calls. She made arrangements for my car to be picked and delivered back. Great experience

Friendly and efficient

Great dealer, one of the best in the area. Bill Kane has helped me lease two vehicles and each time he makes sure everything is perfect. Managers Gary and Jeremy are also excellent, always willing to do anything to help get you the deal you want.

Daequan was an awesome salesperson. Totally knowledgeable About Infinity, not pushy, and helped me thru the process. I bought a Q50 Luxe and I m completely happy. Go to Lia Infinity for a great experience.

Returning customer here, assisted by Kevin C. both times. Kevin is great to work with. He is professional, patient and will try his best to get you a superb deal. I looked at other dealerships and also liked another option/vehicle but in the end I chose to go with Lia Infiniti in Latham. Why? Because my past experience with Kevin, with the finance staff and with the service staff have been incredible!