Kaylee's Towing in Cortland

4301 US-11, Cortland, NY 13045, United States

★★★★★
(172 reviews)
Specialties: Towing service

About

Kaylee's Towing offers 24/7 towing and roadside assistance services to Courtland County and the surrounding areas. We are well-equipped to handle almost anything you throw at us. We’re a new business eager to make our mark on the industry with top-notch service, affordable rates, and friendly technicians. Furthermore, we want to go above and beyond to get the job done for you so you’re entirely satisfied. Give us a call anytime, and we'll send out a tow truck!

Website
kayleestowing.com
Address
4301 US-11, Cortland, NY 13045, United States
Plus Code
JR87+2G Cortland, New York, USA
Time Zone
America/New_York

Business Hours

Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours

Services

From the business
Identifies as women-owned
Service options
On-site services

Photo Gallery

Reviews

4.9
★★★★★
172 reviews

Most Mentioned

driver (19) price (17) phone (5) patient (5) tire (5) response time (4) communication (4) payment (4) conversation (3) flatbed (2)
5 stars
166
4 stars
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4
★★★★★
March 5, 2025

I can't say enough good things!! We were hit by a car who didn't stop at a stop sign. First accident I ever had. Bryan and Corissa happened upon us right after it happened. I was very shook up and in shock. Corissa's first words were, "Do you need a hug?" They were there, not because they were called to tow the vehicle, but because they did the kind thing and helped. Bryan also arranged for my vehicle to be towed by Kaylee's. We were treated very well. We contacted Kaylee to get things out of the vehicle at their business. She was very accomodating as well. I highly recommend them and would not hesitate to call them in the future.

★★★★★
February 17, 2025

Overall fantastic experience! I called at 8:30am explaining my situation, my brothers were stuck in Castleton-On-Hudson (about 3 hours away). Bryan was on the road to rescue them in less than half an hour! Extremely grateful they were able to carry two passengers along for us making it only one trip! With great communication throughout, timely and a positive attitude my brothers also had a great experience and conversation on their journey back! Thank you so much Bryan!! And the Kaylee’s Towing Family!

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★★★★★
December 10, 2024

Today my 2 yr old locked himself in the car along with my keys and Phone Nick from Kaylees was called by a friend he showed up quick and got my car unlocked within 5 minutes calming me down in the process Thank you Nick you are truly amazing

★★★★★
June 20, 2024

Kaylee's Towing is exceptional! From the moment I called, their customer service was top-notch. The dispatcher was friendly and efficient, providing an accurate ETA for the tow truck. The driver arrived promptly and was incredibly professional and courteous. They handled my car with great care and ensured it was safely transported to the repair shop. I was impressed by their reasonable pricing and transparent communication throughout the process. Kaylee's Towing truly goes above and beyond for their customers. I highly recommend their services to anyone in need of reliable and professional towing assistance!

★★★★★
June 20, 2024

Kaylee’s towing is a great company to work with! They are extremely helpful and reasonable! It is always reassuring to know that if I ever find myself in a jam I can count on them to help in a timely manner!

★★★★★
June 19, 2024

Kaylee’s towing offers amazing service! They are friendly and fast, always putting the customer first! Offering 24/7 service is such a blessing, and they are extremely affordable. I highly recommend this company for all your towing needs!

★★★★★
March 1, 2024

Kaylee’s towing came to my apartment complex while doing a routine tow for my landlord. A huge limb had falling in my parking lot, due to a bad windstorm. Johnathon went out of his way to help clean up the limbs to ensure the safety of everyone coming in and out of the parking lot. Thanks Kaylee’s! ( And Farv!)

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★★★★★
July 13, 2023

the person I spoke with on the phone at Kaylee’s Towing was super friendly and helpful. John the driver came out within half an hour of our call. Very efficient for a tow company in my opinion! Thank you!

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★★★★★
Verified Reviewer
October 19, 2024

Great experience and very quick to respond on a Sunday

★★★★★
Verified Reviewer
September 19, 2024

Great experience with Nick, one of the drivers. Fast service, patient and courteous guy, and got me to a place that could work on my car. Highly recommend this service!

★★★★★
Verified Reviewer
August 19, 2024

Cameron was extremely helpful and professional

★★★★★
July 19, 2024

Very professional, spoke with Kaylee on the phone and she was able to answer any questions I had and got everything taken care of! Thank you!

★★★★★
July 19, 2024

I found Kaylees towing to be prompt, efficient with the insurance, professional and Kaylee herself was a very young delightfully vibrant professional with a warm and welcoming personality. If in the area and in need I would call her first.

★★★★★
July 19, 2024

Kaylees Towing has exceptional, timely and efficient service. Our family has used this company several times and every single time weve been beyond satisfied.

★★★★★
July 19, 2024

So amazing they came so quick. The girl who answered the phones was the best. The guy that came and got my carr was amazing!! Best place in cortland or Homer to go to

★★★★★
July 19, 2024

Kaylees Towing is a supporter of our youth sports community having been a sponsor for CCYHA Spring League in the past. For this, I would give them a call before any other towing company because they care about the community and our youth.

★★★★★
Verified Reviewer
July 19, 2024

Love the service and the great people that work here and the owner is wonderful

★★★★★
July 19, 2024

Quick response when I needed help ! True 24/7/365 business!! Refreshing to see such a personal and involved owner!! A+++

★★★★★
July 19, 2024

Highly respectable and reliable! Definitely recommend!!

★★★★★
July 19, 2024

Great service & response time Kaylee & the guys where all supper friendly & helpful during my motorcycle accident

★★★★★
July 19, 2024

Saw the owner and got a good vibe at lunch today I will call next time I need a tow.

★★★★★
June 19, 2024

Great service the gentleman that changed my tire was a blessing

★★★★★
May 19, 2024

Showed up in a timely manner driver was extremely careful and friendly best price by far out of 3 companies I called while sitting roadside.

★★★★★
March 19, 2024

Such fast service on a Sunday! So kind and helpful after I locked myself out of my car lol

★★★★★
Verified Reviewer
March 19, 2024

Very professional. I would recommend any day. Thank you!

★★★★★
Verified Reviewer
March 19, 2024

Fast, safe, reliable, professional and friendly. Cannot say enough good things about this company. If you need a tow, some gas, something moved, a jump start, tire change anything with your vehicle call Kaylee s Towing!

★★★★★
March 19, 2024

Was fast and easy with a good price. Highly recommend!

★★★★★
March 19, 2024

John and David came to my rescue. I used my progressive app and they came promptly with smiles and good attitudes. They got me back in my car in a minute. Highly recommend them!

★★★★★
March 19, 2024

Very pleased!! Kaylee, herself, personally attended the call and was extremely helpful! Excellent eta!! Would recommend!!

★★★★★
Verified Reviewer
March 19, 2024

Fast and friendly service! They really made my unfortunate and stressful situation as easy and breezy as possible and I am beyond thankful.

★★★★★
March 19, 2024

Kaylee s came right away and bailed me out of a big jam . Thanks John and Kaylee!

★★★★★
Verified Reviewer
March 19, 2024

Great service ,would use again , & Im probably going too

★★★★★
March 19, 2024

John helped us out. Very quick. Nice.

★★★★★
March 19, 2024

Did an absolutely amazing job so kind and friendly. I would definitely recommend and use again! Thank you.

★★★★★
March 19, 2024

John was great! Fast. Great customer service! Was really patient with my autistic daughter! Definitely will call them again if needed.

★★★★★
March 19, 2024

John was great Came very quickly and got my keys out. Thank you

★★★★★
March 19, 2024

Kaylee was very prompt and helpful in my time of need thank you kaylee

★★★★★
Verified Reviewer
March 19, 2024

Had a friends car towed and John the driver was nice excellent place if u ever need a tow

★★★★★
Verified Reviewer
March 19, 2024

I had a breakdown and the folks here were lovely from the start. They were very helpful on the phone, got a decent quote, and ended up paying even lesser than the quote. All reviews and local recommendations for this business was spot on

★★★★★
March 19, 2024

John was awesome. Very quick and informative on lock mechanism issues.

★★★★★
March 19, 2024

They are awesome thank you John

★★
March 19, 2024

My car died about 1.5 miles from the towing company. Told me it would take 45 minutes to get to me, actually took closer to 90 minutes. Tow trip was less than a mile and I was charged over $100. On the plus side, the driver did kindly offer to drive me further to get home, but I declined since I could walk. But overall I cant recommend this company.

★★★★★
March 19, 2024

Amazing service from Kaylees! Thank you John for making this such a pleasant and easy process. It s no fun getting stuck with a flat but he made it as easy as passable for me! Highly recommend !

★★★★★
March 19, 2024

John helped me with my car and took me somewhere to wait for my people to get me.

★★★★★
March 19, 2024

Great people, nice and can hold conversation while riding with them. They re fast getting to your destination. Overall 10/10

★★★★★
March 19, 2024

John was great and very friendly. It was a pleasure under the circumstances.

★★★★★
March 19, 2024

John was so nice and friendly when my husband and I broke down in Cortland. Response time was excellent. Very easy to work with!

★★★★★
March 19, 2024

John was very quick and super helpful!

★★★★★
March 19, 2024

John with kaylees towing is a great knowledgeable guy fast response time and very affordable towing made sure we were all set before taking off

★★★★★
March 19, 2024

I have to say.... TOP NOTCH! John showed up with the Flatbed & took great care of me & my car... quick & effeciently! Great Kid! I highly recommend!

★★★★★
March 19, 2024

Had John come to me and he got my car started up would recommend

★★★★★
March 19, 2024

They were quick on getting to me and very polite I would definitely recommend Kaylees towing thank you so much

★★★★★
March 19, 2024

John was great. Very friendly and professional

★★★★★
March 19, 2024

John showed up fast and was very friendly and helpful. Will definitely call Kaylees again for help.

★★★★★
March 19, 2024

If you re having to call a tow obviously the day isn t great. John from Kaylees towing made this experience better. He got there quick and made the ride enjoyable and comfortable. Would call them again!

★★★★★
March 19, 2024

John is the man legit called me when he I was on his way was personal nice and very hard working. Overall a very professional and a great experience.

★★★★★
March 19, 2024

Best tow service Ive ever had! Very fair pricing! My truck driver John, was very knowledgeable and friendly plus he took great care of my vehicle!

March 19, 2024

Charged $300 and damaged lawn to pull uhaul out of mud.

★★★★★
March 19, 2024

John was very professional and on time. Great service. Thanks John.

★★★★★
March 19, 2024

Great quick service, good pricing, good company to deal with!

★★★★★
March 19, 2024

Kaylee s Towing is always quick to answer the call and show up! Great Service, HIGHLY Recommend!

★★★★★
March 19, 2024

the best towing business with the best service! 24/7 Towing!!!!

★★★★★
March 19, 2024

Great service and great people

★★★★★
Verified Reviewer
March 19, 2024

everyone here was super helpful after i was in an accident & towed my car quickly. gave me great advice on my situation too. thank you!

★★★★★
March 19, 2024

Life savers! John helped me get off the side of the highway after a bad slide. Super nice guy and incredibly helpful! If he s any reflection of the business as a whole then everyone is in luck.

★★★★★
March 19, 2024

John the tow truck driver was very helpful in helping me load my car and told me what had happened to it and made it an easy experience for me would definitely use again if needed!

★★★★★
March 19, 2024

John Nelson was Fantastic and had great service.

★★★★★
March 19, 2024

John Nelson gave the best service.

March 19, 2023

Take advantage of people at the lowest moments in thier lives.

★★★★★
March 19, 2023

Very helpful and much appreciated ~gage

★★★★★
March 19, 2023

I locked my keys in the car. They were very friendly and got there very quickly. They did there job very professional. I want to thank them very much.

March 19, 2023

This company will rip you off they charged me a whooping $207 to jump start my truck that was 3.2 miles away Im really disappointed , the driver was professional and on time so props to him.

★★★★★
March 19, 2023

Fast professional service. The estimated time of arrival of the truck was accurate and a lot faster than I expected. The operator changed my tire quickly and advised me about next steps. Then, their head office followed up with a printable invoice that was texted directly to my phone. It s no wonder this company is whole star ratings above their competitors.

★★★★★
March 19, 2023

This is a great business kaylee is very nice and professional she came to my rescue my mom was going to drive me crazy all night she came quickly and got the job done thank you again!!

★★★★★
March 19, 2023

They are super awesome helped undo the battery for no charge. Thank you guys so much.

★★★★★
March 19, 2023

After waiting for lockout service from my insurance company for almost 2 hours, they finally contacted Kaylee s Towing. Kaylee s called right away and they were there in 20 minutes. They were helpful, considerate, friendly and patient with a very frustrated insurance Customer. Thank you for your help.

★★★★★
March 19, 2023

Broke down in Pennsylvania tonight and called over a dozen tow places and couldnt get me make to new York til the morning. Even AAA and the Pennsylvania state police couldnt help me. Called Kaylee and she was able to come tow me back to new York without hesitation. Definitely earned my business for future towing

★★★★★
March 19, 2023

Great service fast and cooperative with me would highly recommend !

★★★★★
March 19, 2023

Wonderful customer service at a good price! My boyfriend and I had to have his car towed last week while he was home and I was at work. Kaylee was nothing but patient and understanding when we were both calling her from different places to communicate about payment, keys, etc. Will definitely be recommending Kaylees Towing next time a friend needs a tow.

★★★★★
March 19, 2023

Excellent service. Timely attention with friendly & knowledgeable service. Has good connections for referrals for repair. Most definitely helped when we were stranded. Would refer anyone to them.

★★★★★
March 19, 2023

Very fast experience and very well done with communication and payment. Couldn t ask for better

★★★★★
March 19, 2023

I had amazing quick service! They are extremely helpful and kind...I would recommend calling them 100% of the time for any problems.

★★★★★
March 19, 2023

Sweetest people u will ever meet! Reasonably priced!

★★★★★
March 19, 2023

The owner was incredibly sweet, and kind. He not only assisted with opening my car back up, but gave me valuable info on where I can go for a spare to be made. Very friendly and helped a lot with the payment too! If you need help call Kaylee s!

★★★★★
March 19, 2023

The best place I ve ever come by!!! Reliable, affordable, friendly and all in all great service!! Thank you kaylees towing! You re the best!

★★★★★
March 19, 2023

This is the best towing company ever!!! After all my worries about my car calling kaylee s towing I was set at ease. They made all the transitions seamless and effortlessly. Definitely put my mind at ease. Will always use Kaylee s towing!!!

★★★★★
March 19, 2023

Rich came right away and was very helpful. If you ever need roadside assist in the Cortland area, I highly recommend Kaylee s towing!

★★★★★
March 19, 2023

I called at around 1am and they picked up almost right away and had a truck to me in less than an hour from when I called. The person on the phone and the driver of who came out to me were both very friendly and professional and took great care of my vehicle and transported it 40 miles away to the shop of my choice. They gave me a quote over the phone which was a much better price than two other places that I called beforehand. Would definitely recommend these guys every time if youre in the area and need a tow.

★★★★★
Verified Reviewer
March 19, 2023

Outstanding customer service and prompt response time. They towed me out of a tight spot in a remote location. Props to their driver Matt for his expertise, knowledge and patience. I would highly recommend Kaylees towing to anyone. Thank you!

★★★★★
March 19, 2023

Incredibly fast and friendly towing service. Easy to call and request a tow. Very affordable prices most affordable Ive ever seen from any towing company ever! Really kind customer service! Overall a really great option when youre looking for towing in Cortland County.

★★★★★
March 19, 2023

I was coming from long island heading to oswego and hit a guardrail in some bad weather- Kaylee s towing was extremely kind, helpful and patient as it was my first accident and traveling alone. If you need to get towed in the cortland you d be wrong to use anyone but Kaylee s. Thanks again guys!

★★★★★
March 19, 2023

Thank you Kaylees for coming and helping us when no other tow company would our children were stuck in our car when our wheel came off Kaylees towing came to us in less then an hour were extremely friendly didnt damage my car anymore then it already was they brought my car home with a friendly smile then they put it up on blocks so my rotar would lock up and rust we were short 15 dollars and on good faith they let us keep our car and pay the last 15$ 3 days later on pay day look if ur in trouble and need help Kaylees towing is the place you call

★★★★★
March 19, 2023

Excellent service and very polite and friendly

★★★★★
March 19, 2023

Tower was extremely friendly and helpful. He looked over my truck and gave great oversight over potential issues. They found my location fast and was able to load my truck in an expediant manner as well.

★★★★★
March 19, 2023

The driver of the tow truck was very nice and professional. Would use them again if the need arises.

★★★★★
March 19, 2023

John was so awesome and calming in what was a high stress situation. Able to tow us out of a ditch on a miserably cold and snowy day.

★★★★★
March 19, 2023

He did excellent job , happy with his service.

★★★★★
March 19, 2023

Helped me out of a tough spot with my car. Professional, friendly service!

★★★★★
Verified Reviewer
March 19, 2023

The gentleman (Jon) who towed my car was so polite and nice. I wish more people were like him. He was very professional and quick to pick up my car and delivered it to me. Thank you so much Kaylees Towing!! I highly recommend them. P.S. Theyre rates are good too!! Services

★★★★★
March 19, 2023

John and sterling are both quick with their response. The phones are always answered quickly and I would not ask for a better towing company. Thank you for your amazing work.

★★★★★
March 19, 2023

Very good business they were fast and very helpful

★★★★★
March 19, 2023

They went above and beyond. I called for a tow, as my car would not start and I thought something was majorly wrong with it. Turns out it was just the battery even though it seemed like more to me and my husband. They saved me a lot of money by checking this after I had wrongly ruled it out. I ended up being able to drive it home. Will definitely be calling here again if I ever need a tow in the future!

★★★★★
March 19, 2023

My car was pulled out of a ditch. The driver knew exactly what to do which made the experience less stressful at 5:30 am thank you .

★★★★★
March 19, 2023

John saved my family today after a tire blew out on my Mercedes on 81 today. John is very safety oriented, and took extra care to ensure my car was safely attached to the flatbed. He was very accommodating and made sure the truck was nice and warm for my family and I. He makes great conversation and turned a not-so-fun situation into a fun conversation between friends. Thank you John!!

★★★★★
March 19, 2023

They do a great job would definitely recommend!

★★★★★
March 19, 2023

Kaylee s Towing was absolutely great to me.. All of the staff was very friendly while i was stranded in their hometown. I am a happy camper back home in Bk, NY because Kaylees towing made it happen when no one else would. Thank You Kaylee s Towing.

★★★★★
March 19, 2022

Had our vehicle towed from a dealership to our home ~25 miles. Prompt service, cost affordable, man who answered the phone was friendly and flexible with timing. Would use again.

★★★★★
March 19, 2022

I am so bad at adulting and was super stressed having car issues but the staff at Kaylees towing was so helpful and kind. They were fast and I could actually afford the service when at first I didnt know what to do or how it was going to work out for me Thanks guys!

★★★★★
March 19, 2022

Truck broke down, luckily I had them on call... came up as quick as possible and brought me over to the shop... great service!!

★★★★★
March 19, 2022

Made the call to kaylees Towing and the response time was better than expected. The employee who responded was very knowledgeable and courteous. The appearance of the truck was clean and nice. Would definitely use this service again.

★★★★★
March 19, 2022

had a break down on the side of the road super late at night and of course I couldn t get any other service to come out and help but Kaylee and her crew were right there as soon as I called! Even brought Malibu the cute furry friend to help keep me calm while they loaded my car on the truck:) Definitely will have them on speed dial for the future !!!!

★★★★★
March 19, 2022

Great quality and professional service!

★★★★★
March 19, 2022

Kaylee s towing was quick to respond and was extremely professional. I would highly recommend Kaylee s towing to everyone. Quick response, quality service, and fair priced!

★★★★★
March 19, 2022

Kaylee s Towering Company is a very well-rounded establishment ran by professionals who strive to always do better! My experience with their service was outstanding due great customer service, quick and easy pick up, and the best part is, it s all affordable! Thanks Kaylee s Towing for all the help :)

★★★★★
March 19, 2022

Great professional service. Quick clean respectful crew. 10/10 would recommend

★★★★★
March 19, 2022

When I was locked out of my vehicle, they were quick and happy to hurry down and help. Great people and great business!

★★★★★
March 19, 2022

Fast, efficient, and very professional service.

★★★★★
March 19, 2022

Sterling picked me and my son up after our car broke down on 81S. He was so kind and accommodating. We are so thankful for his services. 10/10 recommend.

★★★★★
March 19, 2022

Kaylees Towing does a great job of showing up on time and everyone is super helpful and friendly!

★★★★★
March 19, 2022

I have to say I ve had service twice and both times I had no worries. They were very professional, very friend. I already referred a friend and they ve already used their business as well.

★★★★★
March 19, 2022

Our tow-trailer broke down on a Sunday afternoon along an inconvenient spot along Rt 81. Little did we know until that moment, that our AAA membership would be of no help in the situation. Kaylee s answered the phone immediately and was on-site within 20 minutes. We were greeted and treated with friendly professionalism while the trailer was quickly loaded onto the flatbed and towed the 20+ miles home. Highly recommended and will refer to others whenever the opportunity arises!

★★★★★
March 19, 2022

Very nice people good prices answered the phone quickly very professional good equipment

★★★★★
March 19, 2022

I was dropping my niece off to school at SUNY Cortland. When I pulled my car out I hit the crub giving me a flat tire. I called a few towing companies in the area wanted over $100 to fix my tire and a 2 plus hour wait. I called Kaylee towing unbelievable service 15 minute wait and low cost. They are so friendly and professional. I cant thank them enough and I truly recommend them. I would use them again without a doubt.keep up the excellent service and thank you again.

★★★★★
March 19, 2022

Fast, pro af, good price and nice people! Thanks again

★★★★★
March 19, 2022

Amazing customer service. Tow driver was very nice

★★★★★
Verified Reviewer
March 19, 2022

Very friendly on the phone and the driver called ahead of time and arrived at the estimated time. The drivers were very friendly and quickly solved one of the issues and was able to jump the car so that he could drive it up the ramp and then secure it. Will definitely use Kaylees Towing again for local calls.

★★★★★
March 19, 2022

The dispatcher was super nice and helpful. The tow truck driver was a bro and the price was on point. He went above and beyond to not make me feel like a dumba** for getting my car stuck. He gave me a ride, dealt with my horrible dad jokes/complaints of hunger, and pulled my car out of the snow like a champ. Super grateful!!!!!!

★★★★★
March 19, 2022

They have quick service and the driver was very polite and arrived earlier then expected. Will definitely be using them again

★★★★★
March 19, 2022

Very fast

★★★★★
March 19, 2022

Very positive experience! Kaylees going was very quick to respond and very pleasant to deal with. I would highly recommend!

★★★★★
March 19, 2022

I would highly recommend Kaylees Towing. Wonderful people, great to work, knowledgeable and affordable. I would give them more than 5 stars if possible.

★★★★★
March 19, 2022

Great service! Employees are extremely friendly! Came and got the job that I needed done in a matter of 10 minutes!

★★★★★
March 19, 2021

I shut my door and left my keys inside. I called Kaylees Towing. They were there within 15 minutes. Driver was Friendly and caring. I recommend them 100%. Thank you

★★★★★
March 19, 2021

Very Professional service. They were very quick to assist me. Kaylee s towing should be everyone s first call when you need roadside assistance.