Advance Auto Parts in East Glenville
5 Saratoga Rd, East Glenville, NY 12302, United States
About
Your local Advance Auto Parts at 5 Saratoga Rd in Glenville offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!
Business Hours
Services
Photo Gallery
Reviews
Most Mentioned
I’ve been having issues with my battery, the last several months not charging. I went it to the shop and explained the situation, I had bought it this summer. The custom service rep, was fantastic and replaced the battery!! This is the first review I’ve written but I felt compelled to Due to the excellent customer service! Thanks and happy holidays!
Walked in need of help with a signal turn light’ 4 employee’s behind the counter and was offered zero costumer service’ at one point advised me to look at my cars manual to figure out my own problem’ walked out and went to Auto Zone and they help me right away diagnosed the problem and in 5 minutes I was good to go’ never shop here some of these employees forget the meaning of customer service’ You Just Lost A Customer
Absolutely awful customer service, ill never step foot in this store ever again. Buddy playing dungeons & dragons on his phone at the front counter seemed to busy to help me find a door clip which was a simple question. He walked down the isle they were in & said “yeah they're in this isle” walked away. When I could not find them, (because the brand had changed) I walked back to the counter where he was still Playing on his phone he says “ Yeah, they’re in the aisle where I told you they were” to which I said, YOU WORK HERE, not me. I’m just looking for some help. So he stormed down the aisle, went right to them, and finally grabbed them for me which should have been done in the first place. Do not shop here
I visited this location around noon today looking for touch up paint for my car. I wish I had gotten the sales guy’s name, his lack of interest in what I needed was very evident (working & eating instead of talking directly to me). His overall attitude was abrupt & short, and he was just plain rude. I won’t be returning.
I had an issue with my headlamps and headed over to Advance in Glenville. I was assisted by a gentleman named Kenrick who not only helped me understand the problem but helped me install them. Its that 'extra mile' that a person goes that impresses me, because they didn't have to but they did. It's people like Rodrick that make the difference when I choose where to shop. Thanks again!
I just left the Glenville NY store, and I’ve gotta say that because of a particular employee, I couldn’t have been more impressed with the customer service I was provided. Not only was I immediately greeted upon crossing the threshold, this young man went above and beyond any and all expectations I had had prior to walking in those doors. The employees name is Brian. If you’re looking to be assisted by someone who is very attentive of your needs, helpful, patient, thorough, swift and smiling through it all…ask for Brian. Again, I couldn’t have been happier with this particular visit to the Glenville Store.
Nice store with a lot of things and accessories for your car. It's clean, well organized, and staff are quick to help and knowledge about finding things and right choices for your car. Lot of parking space so no worries when needing to spend time in the store for what you need. Will be going more often for our car parts and accessories.
I had to go to this location a few times and everyone has been great. Yesterday I needed a new battery for 1 of my cars, after I purchased it they had no issues by carrying and putting in my vehicle, then I asked where I should put the old one he said don't worry about they would take care of it. He was top notch, I am happy to tell you he wasn't doing this because they have to he offered and really cared. I am sorry I just couldn't remember his name.
They are very helpful.
Friendly, knowledgeable staff
Personable and professional staff working when we stopped by. Had exactly what we needed.
Thanks for the great job with the 12v battery install! Really appreciate your help and professionalism!
Friendly helpful staff members to assist you with any purchases.
in and out
Great service
Jared at advance auto is awesome! He helped me out with changing my air filter, he took a look at both filters to see which one I needed to replace then helped install the new filter. So friendly and knowledgeable, thanks so much for your help Jared!
Not satisfied at all.the guy that helped me had the worst sarcastic reply to my question.the girl knows more
Manager at this store is excellent.
Helpful Crew
I went there to have my alternator checked out because I heard a very strange noise. The nice lady there said that the alternator was just fine. The next day I brought my car to my mechanic, and he said that it was the air compressor!!! Wow!!! That was expensive!!!. But at least now I have air conditioning, and boy did I need it these last few weeks!!!
Really helpful and friendly staff when I needed the batteries changed in my key fobs, they did it for me! Thanks so much!
I cant say enough good things about CJ from Advance Auto Parts in Glenville NY! He was absolutely amazing. I just bought a used car which had some scuffs and CJ came out to my car and inspected them and then gave me the products I needed. He also special ordered the exact paint color based on model. Then he came out and tested to make sure the paint and products worked perfectly. Now that is REALLY GOOD CUSTOMER SERVICE! I also noticed how well he managed the front retail desk/orders/call. He is a master at running a retail business such as this. Great job CJ!
Glenville store is very well run. CJ is amazing very personable and very knowledgeable. This is my new store. Mike H
Got what I needed but could tell they were annoyed to help me
Helpful
Friendly service
Employee said he had no one to help put windshield wipers on?? Employee very condescending toward me
helpful staff, let you know, what you need to know, so you dont mess it up! Thanks for good advise
Overly helpful and very nice
In and out for a handful of stuff guy at counter was very helpful.
Terrible customer support. Started phone call by saying the part was no longer manufactured, then change the story to they cannot get the part in (even though their sister store 30 minutes away has the part.), finally changed it to our store does not carry that. It is apparent they want you to take your business elsewhere.
Very helpful and convenient
Staff is always pleasant and helpful.
Ok friendly
Always have what I need
Wonderful
Prices little high.
Good auto parts store.
Online order ready in 10 minutes for pickup. Fantasticly quick, great service
This store obviously resents being a UPS access point.
Always able to assist me. If you ever need a good service member ask for Kendrick, my boy has your back!!!!! Recommended quality service
Everything I need for car care......
if you love to be dissed and belittled, beligerent Manager Kerrick will be so happy .
We found what we are looking for after we went to a few stores. The staff was amicable and helpful.
Parts guys are knowledgeable and are not trying to sell you something if you dont need it. Order ahead online for a small discount. Part will be ready.
Had what I wanted.
11:45am, one person on register with a line other person at a closed register. Asked the second person if he could check inventory and he said No you have to wait in line for the person on the register. I walked out, NAPA is right down the road.
No problems I got what I went for.
Ok first time there!
Very advanced.
Car broke down again
Ordered parts online at lunchtime and they were ready for pick up after work.
Found what we needed very quickly and very easily and the guys at the desk were really cool
This store have the worst emploes ever they Dont like to helado customers by the Phone and if you show up att store they live you waiting like ofrece theres no customers in the store
Employees help me save a lot of money and they are very very good at helping people thank you Advance Auto Parts
Picked up online order without any problem. My order was ready, took around 5 minutes. Thank you.
Great service. Quick installation. Curtious customer service.
Not bad ..
Good place to shop I not been b4 this store specifically. But it located near me so I grab what I needed
Had to get new winter blades. By time I got to car they had them installed. Very friendly. Go there.
I went into the glenville store today and was second in line. The woman behind the counter was helping a gentleman, she disappeared for over 5 min into the back when she came back to the counter she told the man they were out of whatever he was looking for to come back tomorrow. When it was my turn she told me what isle my 2 items were in. I asked if there was anyone who could help me for a second as I had been down the isle and didnt know what I was looking at. She told me she couldnt, I would have to wait for her to help the others. so everyone else got her attention but I wasnt going to. I will not be giving my money to a store that treats the customers that way. She could have given me the same respect as she did the gentleman in front of me and the people behind me. .
Friendly and knowledgeable people. Did not try to sell me something I didnt need. Asked questions t better understand my needs. My first choice if I need auto parts or tools.
Quick service and the associate was friendly.
They were very helpful quick service polite knowledgeable
These guys are always super helpful here
Worker was very helpful
So friendly and knowledgeable. Extremely helpful and quick service. Saved us money on what we needed without even asking. This location is easy to navigate and organized. Prices are a bit high but you definitely get what you pay for! We will be back for our future car needs.
They have what you need, but I wish they shaved the prices just a little. Staff is helpful and the tool loaning program is fantasticly helpful. OBD II throws a code once, maybe twice while you own a vehicle, so why buy a reader?
I have had many very pleasant andhand experiences here.. I highly recommend this place. Mike is a superstar employee.
Bad customer service. Lots of attitude
Theyve got what you need.
Shopping online is awesome. Then I pick up in store and like it. Nice to see they offer great deals.
Came to get a replacement headlight for my friend. He couldn t figure out how to install it. Employee named Kendrick volunteered to come outside to help. After 15 minutes in the cold, and lots of trial and error - the headlight was on and working. Tried to give Kendrick a tip for his efforts and he refused to take it. Definitely a great employee and a great experience. Give that man a raise!
Advanced Auto Is a great parts store and their prices are better Than most.They have a female counter who is rude and insulting to a degree that I would not shop there again a shame one rude person reflects on a decent chain
if you need to get something look up all info your self
Replaced my wiper blade, quickly and correctly.
Very helpful
Mike tested my battery and installed a new one in my 2015 Silverado. They were very busy and rushed to get me what I needed. Thanks Mike.
They do good by me. Keep going back.
Had what i needed and helpful
Was able to get the scanner for my daughters car quickly
Great service , staff have no problem explaining solutions to your automotive needs, won me as a customer
Fixed
Kind of expensive, but variety is much better than other places.
Very helpful
Good values, helpful friendly staff. The sales make it really worthwhile.
Excellent service!
Awesome place to go
Great experience every time. Always get rewarded for shopping here. Nice job again!
Kelli at the Scotia store is awesome! The staff is helpful and they always have what we need in stock....or great about getting it.
Great place to Shop for your essentials for your Car or Truck upkeep. GOOD selection of products to maintain your vehicle. Also if they do not have it they WILL order it and try to get it for you. I go there usually once a month to see what I can pick-up for myself to maintain my vehicle.
J**h is always so helpful and knowledgeable. The best in customer care.
Good people , quick service
Love the convenient e of ordering on line then going to pick everything up. Guys at this location are awesome
Ive been shopping at the Advance Auto Parts in Glenville for a while and they might not know the answer right away, but they try to figure it out. I pass other stores to get to them and they keep earning my business.
Excellent service and advice
Replaced Air Filter for Me !!!!
Great service and selection
Guys veryyyy helpful with my headlight being replaced, and friendly
Helped me select and install new wiper blades. Friendly and helpful.
Love
Lowest prices
Trying to get a head light fixed. But was not successful.
Good bunch of guys and gals there. I appreciate their rental program when they have the tool you need for the job.
All the car parts and accessories
Very helpful when you need questions answered or in locating a part..I like the fact that you can use their equipment to check your cars computer diagnostic ,which saves you if its just a sensor problem,I would go to Advance first then to the garage if you need..1 up on the garage,if they try to scam you!
Very helpful staff
Fast, friendly service, knowledgeable staff. What more can you ask for in an auto parts store.
Very professional and helpful service
Almost always has what you need for your car. Knowledgeable people. Never had a problem there
Good place to get your car care products.
A great auto parts store..would highly recommend
Its an auto parts store. Some of the off the shelf items tend to be out of stock.
They always have what I need. I buy online to save and then pick up order when ready which is usually about 30 minutes. Staff is friendly and knowledgeable.
excellent service ty again.
Bought a new battery for my car to there, and AAP installed it. Had knowledgeable answers for some questions I had on another auto topic. Im sure Ill be going there again.
Personal was very helpful
Very helpful staff
Convenient place to shop. If they dont have it they can get it for you. Polite and courteous.
Not so good this time,asked for a gasket, was told it didnt take one,had to go back and get one,lost a lot of time
Great customer service
Matt was the best!
The Manager, Ryan, was very helpful and informative. Great service. Thank you for the help.
Everything you will need
Rob A. was a great help when I went.
I ran in late one night to get blinker bulbs for my car and the cashier made sure I had the right bulbs for my model, and was very friendly!
Jeff provided extremely great service and went above and beyond
I found the windshield wipers that I needed for both my car and my wifes car.
Helpful
Good customer service
Bill is very friendly and is always helpful. He is there monday thru Friday.
Staff was helpful and friendly
Good selection of Auto parts and assecories. They will install batteries and wiper blades for free. They will also read the check engine codes.
Service is nice, some factory replacement parts are manufactured too cheaply.
Ordered a new car battery online. The representative was friendly and helpful. He changed the battery with ease and tested to make sure I was good to go.
Great service.
Got winter blades.and they install for free. Thanks guys
Theyve always been attentive there. However, this time there were only two employees; one at the counter and one replacing a battery for someone outside. The employee working the counter had two people waiting, I was a third waiting customer. At the same time, he was answering multiple calls on the phone. In addition, there was another customer waiting for a battery replacement. After waiting for approximately 15 minutes, it was obvious there would be a wait of at least another fifteen minutes before it was my turn to be tended to.
Very hard to get help at any location
Always helpful staff.
Great prices without the attitude you get when you go into the Freemans Bridge Road NAPA.
Only go here if I have to, every time I have good to pick up one item there is only 1 person working and you end up waiting a bit. Service was also not the friendliest.
Nice men I asked father help & got everything I needed!!
Great place to ask questions about your car, and get the parts you need to get the job done.
Great place to get parts reasonably and competitively cheap in the counter help seems very knowledgeable would recommend going there
Service is haphazard but they have good prices on auto parts.
Great selection of car parts, lots of sales.
Usually busy...not too friendly