Done Right Pools and Spas, Inc. in East Greenbush
705 Columbia Turnpike, East Greenbush, NY 12061, United States
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Please contact us on our website if you need anything in December
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Best pool service in the Capital Region! This family owned company provides excellent customer service while respecting their customers' time and money with high quality pool products, services, and installation. Forget the others, go to Done Right!
Local, small business, family owned andore the forecast was going to be hot and sunny for several days in a row (so the algae didn't bloom) and what a difference!! You are going to for chemicals than at Walmart or Oceanstate, but the quality is so much better and it's going to be right the first time! You are not going to find a better pool store anywhere!! Thanks, Done Right!!!
The staff are always extremely helpful, taking the time to clearly write out all instructions in an "idiot proof" way. Also, if your pool doesn't need anything, they will tell you that and not try to sell you something anyway. I really trust Jessie and Diane!
John and family are great ppl to work with. You can tell that John has a lot of experience and does excellent work! He replaced our liner and pool cover and took his time to get it all right!
Thanks to the ladies at Done Right I just completed the easiest and dare I say, the most enjoyable pool opening in 16 years of pool ownership. Cover off on Saturday, water perfect on Tuesday. Great advise offered and no pressure to buy unneeded chemicals. Nice folks to do business with. Much thanks to Dianne and daughter.
Bought a pool here in June, it's still sitting in my yard in boxes. While this company says it doesn't install pools, there is only one installer they use. This installer is very busy and will not get back to you. He has been a no show after extreme measures to get an install date. When calling Done Right, they will often not answer the phone. When you finally get a person to answer they don't really know what to do to help. When I asked about recommending another installer, John told me that, "anyone who isn't working right now will suck, it's a busy time. " I contacted other pool companies, and they are unable to help me because they sell the pool with install price included. I now have a boxed pool in my yard and cannot do anything about it. I wrote to he Attorney Generals office, and no help there. John responded with lies, and states that I asked them to leave the pool in my yard, when in fact I asked if they could keep it at the store until install. The entire experience with this company has been extremely unprofessional since delivery of my pool third week of June. I would steer clear of this place when buying a pool. My ONLY reasoning for choosing them was the review that said nice local business. That was a big mistake.
Done Right Pools gets my 1st 5 star rating. I had been getting 2 years of bad advice from a different local pool store and spent hundreds on chemicals that never did anything. I was even advised to drain 67% of my pool and refill with new water. That is when someone else recommended Done Right Pools (and thank God they did). For less than $100 I now have perfectly balanced pool chemistry. Thank you so much for your focused attention and easy advice. You guys are great, and I am a customer for life.
I purchased a home with an in-ground pool last year and I stopped by their store to have my water tested 5-6 times over the summer. They are always helpful and knowledgeable. When they were out of a pool chemical I needed they told me that they would get it that day and call me when I could pick it up later in the afternoon the same day. I had them close my pool in the fall. They moved quickly but would stop if I had questions about what I needed to do. The owner noticed that I had 2 gate valves which were not working anymore. The owner told me I could go online or to another competitor for a replacement but they would not be cheap. I received a call a couple days later from him telling me that he had 2 gate valves that he had cut out from another pool job that I could have free of charge to replace the necessary parts broken in my valves. He went above and beyond what I expected. I have already scheduled my pool opening with them in the next few weeks. Great customer service!
Very nice people, helpful information
Gary was very helpful and knowledgeable on pools.
They never answer the phone - definitely have caller ID. If you call for a question they never pick up !
Theyre very knowledgeable and always willing to help, and their prices are good unlike some of the bigger places closer to Albany.
Always very helpful. Pool never looks so good. Highly recommend.
Always on point with knowledge and expertise! The Warner Crew at Done Right Pools &Spas has been our go to for nearly 20 years... always a helpful and friendly face waiting to greet us!
I like the fact that I am always provided with instructions on how much and when to mix all the chemicals. It ensures that water is always balanced and clear.
If i could leave no stars, i would. Asked for assistance at the beginning of June, was told someone would be out the week of June 22, no one showed or called. Now it is the middle of July, have called and left messages every day since. Stopped in today, and was told they were back until and couldnt help. Very unreliable, unprofessional, and bad business practices. I dont know why someone couldnt have told me that back in June when I first called. I would not recommend this company to anyone! Very disappointed! While i appreciate the response below, i think you need to review the facts. FACT, Diane made an appointment, there was no one who showed up and no one called, thats bad business. FACT, I got more of a response from leaving a true experince than when i came to the store to inquire what was going. FACT, your company did put a cover on at the end of last year and the cover fell off, poor quality. FACT, since the week of June 22, I left over 10 messages for someone to explain what was going on, no response, that is why i came to the store. FACT, there are other people who have left similar responses and experiences, so my review is fairly accurate. FACT, as a business owner, you should call a dissatisfied customer, instead of pleading your case as a response to a review, and rectify the situation....instead i am stuck to find another company for help.
Terrific food,great customer service
Each person at this company is helpful and professional. I have been a customer for years and have never had a negative experience. Highly recommended!
Been going there for water testing and supplies. Pool is Crystal Clear!
These guys know what theyre doing. They wont just point you to the chemical aisle and wish you a good day. They took the time to explain how to use the chemicals correctly to correct a condition I had been dealing with for over a month. Highly recommended
Good local business keep it local
Love these people. Very helpful and never try to get me to buy what I dont need.
Y go
Shows up late, or cancels last minute. Worst place in Rensselaer!
I used to go to another pool place closer to my home, but after going to Done Right I will never go anywhere else! Very knowledgeable and helpful. My only disappointment is not going there in the first place, I cant understand how there can be any negative reviews for this business - in my experience they are the best.
Very knowledgeable about pools and everything they sell
Always helpful
John of Done Right Pools is by far the most unprofessional person I have ever had the displeasure of working with. In the spring of 2017 I had the concrete around my pool and pool liner replaced. After the old concrete was removed John drained my in ground pool and then disappeared for a week without putting the track on which was required for the new concrete to be poured. He didnt return any messages and his family that works in the store wouldnt pick up the phone when they saw my number, unless I called from a different number they didnt recognize. Anyone familiar with in ground pools should know that leaving an in ground pool empty for days is a big mistake due to the hydrostatic pressure of the ground water. Thanks to John and his incompetence the side of my pool compleatly caved in. He returned to try to fix it without much luck. My concrete contractor and his team had to do most of the work to repair the damage that John caused. After all of that John charged me an extra 650 dollars in labor to fix the side of my pool that was destroyed due to his own negligence. STAY FAR AWAY FROM THIS COMPANY!
I brought pics of my pool filter in so they could order a new one. The filter had three part numbers on it so it was confusing to me as to the correct one to get. I was told that the 200 cubic foot filter was the best one so I bought it for $204.00. When it came it it was wrong. They looked at the same pics again and said that I needed the 100 cf filter and once it comes in we can settle up on the difference of price. When I went to get the correct filter I was told that it was the same cost as the first one. I got home and liked both filters up on line and the correct filter was being sold at other pool suppliers for $65.00-$75.00. What a scam!!!
I will suggest them to my friends, they are nice people always friendly.
The ladies who work here are kind, friendly and very knowledgeable about all the products and how to upkeep your pool. They will spend as much time as you need with you! Also the prices are comparable. Its nice to have a local family owned place that is really their for the people.
Dont waste your time or money. The service guy shows up an hour late and left my pool full of leaves. Very unprofessional. I will use a different company to open my pool next year. Lesson learned $$$ : (
Great place to get all your supplys for your pool. Very nice people to deal with and very knowledgeable.