Jackson's Automotive Repair of Saratoga LLC in Gansevoort

Took my car in because it was running rough. Day 1 nothing done kept the car for a 2nd day and said they were on it 1st thing in the morning. Didn't hear a word all day. I called around 4pm they picked up then hung up. About 5 minutes later they called back. They think it may be a timing issue and would like me to reschedule 12 days from now. I waited a week to get in. Fat chance. Then I go to pick up my car. $274. I gave them a can of ac refrigerant and asked if they could put it in the car. They decided to use thier own. Never told me just did it. So I'm almost $300 in and my car runs the same. Now I'm supposed to wait almost 2 weeks and they "think it's a timing issue". I think I'll go elsewhere and you should too. Then there's the "nice lady" behind the counter. She's explaining to me how they didn't fix my car or use the refrigerant that I asked them to. I'm shaking my head in disbelief as I'm swiping my card and I say to myself and under my breath Jesus christ. That's when she tells me she'd appreciate if I didn't swear in front of her. Next...

Great service, Jeff and Mary are wonderful. Jeff went out of his way today to help me out. I'm always grateful and thankful for all of them.

Super sad to do this, but it's been weeks and they have not returned my call. Such a sweet family and super kind, it is such a bummer, but they took $3500 from me and kept my car for 6 weeks. Now, I've had the same problem and additional problems they created. I have pictures of the codes my car made after I got it back. I'm a hard working dad and $3500 hurt me financially, not to mention renting vehicles for work for nearly 6 weeks. Now, I'm even worse off with a car that doesn't run correctly! If you need new tires and an oil change this is the spot. Love them, but they really did me and my family such harm.

Jackson's Auto did it again. Last week, I brought my Acura to the shop for Braking issues. When I called the office to make the appointment, Mary stated that they were booked solid for the day I was asking for. Mary then asked what was going on with my vehicle and when I explained, she immediately said she could move a few appointments and get me in. Jackson's did a great job getting my Acura to drive smooth again. Definitely plan to bring both our vehicles to them in the future. They are kind and truly care about their customers.

This place is very professional. They fixed all issues and only charged us for the job we asked them to do. They looked over our car made sure it was safe and ready to be inspected. They replaced our turbo, did an oil change, along with removing the roof racks we had and changed a line in the turbo in 2 days. I highly recommend this place. I will be taking my cars there anytime I need any engine or turbo work done. Great business. The best in Saratoga and great prices. I am a new customer of there’s for sure.very trustworthy,honest, and professional. Thank you

I heard of Jackson auto repair from a work email, they were giving free oil changes to healthcare workers. When I made the appointment the woman on the phone was so pleasant and kind. Getting to the garage was really easy with the directions she gave me. I was greeted so nicely and even though I was early (and interrupted lunch), my car was promptly taken on and it was the quickest oil change ever! Definitely coming back for future car services!! Thank you so much.

The service we receive at Jackson’s is superior to any other automotive shop. Jeff and his wife are always friendly, honest and helpful. Whenever we talk on the phone it feels like I’m talking to a good friend. I trust them to be honest and fair and appreciate the hard work and reasonable pricing for the service. As a continual customer, I feel like we are always accommodated. Jeff and Mary definitely go out of their way to ensure our continual satisfaction, squeezing in a flat tire early in the morning or staying a few minutes late for a pick up. Wouldn’t bring our cars anywhere else!

Jeff has worked on my cars for about 5 years now, even when working at another repair shop, and his work has been nothing but the best. I still bring my cars to him now as much as possible, including my classic Corvette. His work and customer service skills must be experienced to appreciate. I wish all mechanics could be so well learned in so many facets of automotive repair including but not limited to his experience with electrical repairs and modifications. If you're looking for a great all-around mechanic AND person to fix your vehicle, the first time, every time, look no further than Jackson Automotive. Honest, fair, hard working and relentless.