Auto Solutions in Glenville

Best service nice people friendly staff

Very personable staff, clean lobby

Excellent work and customer service

Had to do a photo inspection and they were super professional and had me in and out in about 10 minutes. The nicest staff!

Good service

Excellent! Customer service is fantastic. I had photos taken for ins. I was in and out within 5 min.

Excellent. Very organized. They have there act together

If youre not a cop or some emergency services keep your car far away. Thats all these guys seem to care about. SCAM

I ve lived in Glenville for 15 years and never stopped by this location until today. Omg what Ive missed!!! Excellent

Friendliest staff and excellent service.

Excellent and honest information about options for your car.

Great people and good service

Very good costumers service

Bought new tires for my RV from Goodyear on line and picked this establishment since it was closest. They did a fine job in the scheduled time frame. Very efficient.

Have been here a few times always great service just picked my car up today for work that was being done.

Stopped by on a very busy Thursday for a insurance photo inspection. Kelsey at their front desk seems to wear many hats reception/service advising/administration/AR/etc. She handled the busy atmosphere pleasantly and with ease. Very positive interaction with the front line of this business.

I went for photo scan 2022 lexsus RX350L

Awesome service! Great place to have you vehicle repaired. Highly recommended.

Nice people

Great service! I highly recommend!

This is a great shop. Good work done right.

Fast, affordable and decent to work with. They are always very busy but can always get assist you within a reasonable time. They even washed my car after. Highly recommend.

Top-notch service with quality and fantastic prices. The staff is amazing.

Initial review: I went there 2 weeks ago to get a photo inspection for Geico and they never sent it in. So unprofessional. I lost my insurance coverage because this place didnt submit the photos to Geico. Im never going there for anything thats for sure. Edit: So complete 180. After I left the above review the store contacted me immediately and assured me the inspection was sent in the day I was there and they even gave me the confirmation number. Then I called Geico and they actually admitted it was some kind of an error on their end and that my insurance coverage is back up to par. Thank you!

Great service

They were very friendly and helpful. The service was they provided was quick and easy. I will definitely do repeat business with them.

Solid service, quick turn around, no bull or fluff.

Absolutely amazing the female at the counter helped me super fast was a great worker had a great personality she should get a raise she made my experience and is the reason I would recommend this place to my friends and family

Great service. I was in and out fast, and the staff was friendly.

I was referred here by a friend who spoke highly. They fixed a fuse for me free of charge. The lady at the counter was extremely nice and very good at what she does. Highly recommend this place--very honest work.

Excellent service, great people, great experience.

Dropping off a work van, always a friendly staff there and a clean waiting room to relax in for a few minutes when waiting for the work van to get finished up

I was treated like a human being and the kind hearted woman at the front desk area is an awesome person. I would love to work there with her, she is so pleasant, funny and helpful. Thank you so much for everything!

Good experience overall was in n out of there fast definitely would go back

I had my car detailed inside and out , also had a cold air intake put in my car. They helped me pick a good one out for my car and installed it! My car came out amazing! The dealer left wax residue behind, swirls and wax in the crevasses ! Auto solutions did a fantastic job with my car! I will be using them for further work on my car , very excited and highly recommend !

Its great to know you can get a repair job at a great price

Awesome

Mike is great at customer service

Great staff and service

These people took forever to bring my car out from the tow. Not one employee wore a mask.

Mike and his team were able to diagnose and repair my broken down truck at very short notice. It had to be towed in and was back on the road before lunch.

I was serviced very quickly and the lady that helped us was very kind and helpful.

Decent enough customer service. The lady that helped me was pleasant and helpful. Not a single mask was being worn by anyone in the building, customers included. The tiny waiting room is not conducive to proper social distancing efforts, and was relatively overcrowded. The general atmosphere created by this made me very uncomfortable. It felt like everyone was on the defensive and ready to protect themselves. I was genuinely afraid to be in the waiting room, and couldnt wait to leave.

Went to this place because of the convenience of the location and they were gracious enough to fit me in on a Friday afternoon at the last minute for my car inspection. Based on this, I decided six months later I would have them replace brakes on my vehicle. However, I ended up taking my business elsewhere. Why? Because I called on a Monday requesting an estimate and received no response within 24-48 hours. I called back again four days later and again requested an estimate, was told someone would call me back and now it s three days later i have yet to hear from anyone. Not a good way to do business.

Very accommodating and helpful. Excellent service

Excellent customer service, honest, and beautiful work. I wont go anywhere else.

Terrific great shop knowledgeable mechanics Mike is always very nice.

Great people to do business with. Honest and reliable.

Excellent, friendly, fast service

Ive been going here for years and will keep going for years to come. Great quality service at a great price!

They do great work overall and their customer service is impeccable.

Fast & friendly service.

My experience with this shop was a long time ago and I kept meaning to write about it but forgot. So anyway, Mike was an amazing person to work with. Huge props GIVE HIM A BONUS. He went above and beyond to help me out in a very sketchy situation that I had with repairs at a shop in New Jersey after I got into an accident and couldn t drive my car back to Albany. The shop is Jersey used all wrong parts in my car, alignment was off, my driver door was not on correctly, when I arrived in Albany after a 2 hour drive my car sounded like it was bottoming out and that the door was going to fall off. Mike looked into insurance claims this other shop put in and communicated with that shop on my behalf to have all repairs be covered by the shop personally so that I was not liable for additional repair payments. He also communicated with my insurance rep on my case. Making this whole process a lot less stressful than it would have been anywhere else. I could not be more appreciative and thankful for him and the experience with Auto Solutions, I recommend this shop to everyone who ever gets into an accident. When I finally got my car back it was emmaculate and perfectly detailed like it was brand new again.

Last year I had trouble finding places locally to the area that would perform service on a motorhome. Luckily I found Auto Solutions! The staff were quite professional and the service prices reasonable. They also washed the vehicle while I had it in for service and look forward to the next time i can give them my business. The day I was picking it up was the day before a large snowstorm and quite cold. They knew I would be there around noon and even started it so it would be warmed up for me. And, offered to bring it out for me if I was not comfortable pulling it out of the spot it was parked in one the side of their building. I would recommend for anyone looking to have their vehicle or motorhome serviced.

Great body work done here in a timely manner

Went here to get an estimate on some repairs I needed. When I walked in the employees were hanging out in the lobby chatting, seemed friendly. They took some photos of my car and had me text them some additional photos I took. I was told that I would receive an estimate later that day in either text or email. Even after sending them another text later I still never received the estimate on that day or any other day. I went to two of their local competitors and walked out of each with an estimate in hand in less than 30 minutes time. Seems like a poor way to do business telling people you will send them an estimate that never arrives. If you actually need your car worked on instead of being put on the back burner I would recommend going elsewhere.

Friendly and accommodating with fair pricing and a focus on maintaining customer relationships! I have only had basic service done so far (tire mounting) but since I do my own rotating, I know they dont over-torque the lugs when they remounted the rims. Thats huge. Most of the high-volume not-worried-about-repeat-customer shops use impact wrenches and youll not only find wheels with nuts put on at over 200 ft-lbs, but the nuts will be unevenly over-torqued across the same rim which is even worse. These folks hand torque, which means their care! They have a pretty long working day making scheduling easier than some of the other small shops and they will do their best to fit you in without overbooking themselves (and apologizing later). Their professionalism cant be beat. For a tiny job (two tire mounts on rims I hand-carried in) they sent me on my way when I picked up the wheels and said theyd mail me a tiny bill for $30 (its a bit more if they have to deal with a car being attached) saying they didnt want to hold me up after work. Thoughtful and customer-oriented, for sure! If you do bring your car in for the service and have time, they will also drive it through a local carwash (Im not sure which; there are a couple in that area) free of charge before you leave. They have contracts with some local fleets and companies and still manage to service the individual customer, which is even more surprising when you see their prices which are very reasonable. Theres another shop I wont name not terribly far away that does good work as well but is noticeably more expensive. If you are in or can get to Schenectady-Glenville area for auto work, you wont go wrong with these good folks.

I went there on a recommendation to take my snow tires off last spring and an oil change. Mike was polite, professional, and honest. Ive been bringing my car there ever since. They dont try to over sell anything thats not needed. They also treated me with respect, as some shops Ive been to in the past havent because Im female. Highly recommend!

3/7/2017 - This was the first time I used Auto Solutions. My passenger side view mirror on my 2000 Chevy Blazer, got damaged in a minor accident. The motorist who hit me, highly recommended Auto Solutions. He said he had used them for his truck and they did a great job and got it done quickly. I followed him to the shop and was greeted with a welcome and a smile. They looked at my car and said they would order a new mirror and would call me when it came in to set up an appointment to have it installed. I few days later I got a phone call saying my mirror had come in. I set up an appointment for Tuesday at 1:00pm. I arrived to have the mirror installed. They immediately brought my car into the shop and started working on it. I sat in the waiting area, enjoying a nice cup of coffee while they fixed my car. Within 45 minutes they were done and handed me my keys. They thanked me for using their shop and explained all the other auto services they provide. I am a very happy customer due to the quick and friendly service I received from Auto Solutions. I will recommend them to my friends and family. Thank you for a speedy job well done. My car looks new again, as if nothing ever happened ! 5/2/2017 - Two months later and it happened again, but this time the drivers side mirror on my 2000 Chevy Blazer got broken. So I called Auto Solutions to set up an appointment to get a new mirror installed on my drivers door. I brought the car in today at noon to have the mirror installed. I enjoyed a nice cup of cappuccino and 45 minutes later my car was done. They handed me my keys and thanked me for choosing Auto Solutions again. A perfect repair and now my car looks new again. I am a very happy customer and will surely recommend their shop to my friends. They are the best. I give them a perfect score of 5 stars ! 5/25/2017 - Here I am back again in three weeks. This time my drivers door power window stopped working. It went down but wouldnt come back up. So I called the shop to set up an emergency appointment to have it repaired. They set me up for the next day. I brought my car in as scheduled and handed them my keys. I took a seat in the waiting room and enjoyed a couple cups of coffee while watching the news on TV. Within a few hours they replaced the defective electric motor. My window now works perfect again. For the third time I left with a smile on my face and a verynsatisfied customer. The price was extremely reasonable too. These guys really know how to treat the customer right. I will surely recommend them to my friends. Once again, I give them a perfect score of 5 stars !

Did state inspection last week. It took me about 40 minutes, they didnt push any extra service. Free car wash is included.

1st time going to Auto Solutions & Id give them 6 stars if possible. They did an AMAZING job on my car after I got in an accident. Looks brand new and they even detailed the inside and outside. Outstanding customer service and above expectation results.. What more could you ask for? I would 100% recommend using Auto Solutions!

These people were SO nice to us. They were very busy but managed to fit in our repair within a day. We were in our RV travelling from Orlando to Quebec when sudden electrical repairs were needed. Auto Solutions and most particularly Mike Schaeffer treated us like family. I highly recommend this business!

Best auto and body work in capital district Mikey and the crew. Especially Charlie are the best..... Got my car back after an accident. Looked better then when I bought it from the dealer...(HAPPY )

Great service. Your vehicle will look better than it did the day you bought it!!

Top notch quality service. Professional and very friendly staff. They set the bar for all other shops in the area. Highly recommend.

OUTSTANDING Mike is great always treated like a valued costumer, I cant say enough good things about these guys! The BEST detailer in the business cleaned and polished the car and it never looked better.

My husband and I needed photos of our vehicles for our insurance. The staff was friendly and quickly assisted us. Great service!

My brand new Honda Civic was hit while parked on the street and after getting a quote from another body shop, I took it to Mike at Auto Solutions because he was highly recommended by my brother. They did an awesome job and even threw in an interior and exterior detail. Having a dog makes the car VERY tough to keep clean, but there was not a dog hair in sight!! Highly recommend Auto Solutions!

They get there parts from napa down the road from them & we went to these jokers to get our truck checked out. Turns out the alternator was shot which for them is $150 at max & told us $400!!!!!! They were all about were a non bs shop but the employees are unprofessional and that price for the work to get done is outrageous!! I would advise unless you want to get taken advantage of to never come here. I know we never will again.

Very poor service. Had a car towed here without our consent. We werent notified of any of the fees and charged over $700. It is absolutely incredible that these shops are able to rob people like this. Just another shop that is only interested in money and not its customers. My recommendation is to avoid this business.

I want to personally thank Mike Schaeffer and Auto Solutions for their outstanding service. My car suffered quite a setback during the week before Christmas. It was one of the coldest days of the winter and I was referred to Auto Solutions from a close friend. He assured me that Auto Solutions was a no non-sense type of automotive garage, and I couldnt agree more! My car was towed immediately after I had called and picked up from a public parking lot in Clifton Park! I was fortunate for Auto Solutions for being there, so I wouldnt be towed for overnight parking. My car was picked up last minute during the Christmas Season and was completed and done for me within a few days and was ready on Christmas Eve! I dont know of many businesses that get the job done as quickly and efficiently as Auto Solutions especially during such a busy time of year. Thank You Mike Schaeffer and Auto Solutions!

Service was great, my Truck looks fantastic. Mike and the rest of the team at Auto Solutions did a fantastic job fixing my Ridgeline after I was rear ended. My truck looks better than ever.

This is the best repair facility I have ever been to. They went Above & Beyond all my expectations. As we all know getting into a car accident is one the most stressful situations, (Who do I take my car to? Who will fix it right? Who will be honest as to what repairs are needed?) Ill tell you who, AUTO SOLUTIONS in Glenville NY! My car was given back to me and looked brand new like the day we bought it, which was 5 years ago! I cannot believe the job they did. Not only that, but they detailed it (No Charge by the way), Inspected it for me, and made sure before I left that was happy with everything. From the first time when I dropped it off, Jenna at the front desk was very accommodating, to when I picked my vehicle up, Mike personally Looked over the vehicle with me (I think he is the owner). Bravo, Job Well Done. In the future I will only bring my vehicle back to them. Im glad I found them and will recommend to all my friends and family. Thanks again Auto Solutions!

Honest fair and the highest quality work I have ever seen! No pushy person trying to upsell everything. I would recommend them to anyone.My brother had a repair and it came out like new. Paint job was perfect.

These guys are truly in the business to help people! Dont go anywhere else Very honest Thank you Auto Solutions

Mike and his team did a great job fixing my car after a bad accident. His work on my car is phenomenal and he did everything he could to ensure that the quality of work was excellent. I would recommend Auto solutions to anyone who is looking for an auto mechanic shop that is dedicated to their integrity, superb work, and knowledge to keep you informed on whats going on with your vehicle. They also topped it off by detailing the entire car and made sure that everything was how I made the vehicle and even better after my accident. I give these guys 5 stars and will recommend to my friends and family. If you want things done right, take your vehicle into auto solutions and they will go above and beyond with your needs. Thanks again!

I have taken our cars to Auto Solutions several times for various fixes and highly recommend them. Mike is great - always helpful and very up-front, courteous, and honest. Their work is excellent and their prices are very reasonable.

Mike is Rude and disrespectful!!!!! I would not go here, STAY AWAY!!!!! bad service!

This place is a godsend! I have two rare german performance cars (a 2004 VW R32 and 2000 S4 Stage 3) and I have been nothing but pleased with their work. They have been servicing my .:R32 since I got it 50kmi ago and I wouldnt take it anywhere else. My s4 didnt run when I bought it so I had them put in a new engine (mind you a complicated twin turbo v6) and they did a fantastic job! Mike cares about the customers and the business reputation instead of money thats the difference. When I got screwed on the S4 they were there to help in anyway possible. Shes now my dd and I get to retire my R32 and preserve its value thanks guys!

These guys have always been great. Mike takes care of every car in my family including my mother and my son. It was my son who first sent me to Auto Solutions a few years ago. When my dealer tried to overcharge me for a brake job on my 2012 Kia, Mike took care of me and pointed out the things the dealer was trying to charge me for that didnt need to be done. In fact I just dropped my car off their today for another issue that I dont trust the dealer on. Mike is an honest guy that gets right to the point and he always tries to help you get your car fixed properly without breaking your wallet. Theyre very busy over there, but they always work to get you in fast. And they stand by their work. If you dont trust your dealers service center, take their estimate to Mike and see the difference for yourself.

My husband drove up to NY from Maryland and when he arrived he realized one of his tires was flat and he was stranded. Mike Schaeffer was great - he stayed after hours to help get my husband back on the road on a Friday evening. Thanks a ton!

one of the worst places ever! they are very un professional people. When i was there they were yelling and swearing at one of their employees and saying derogatory things. and quite frankly their work isnt that great either.

Mike and his crew are some of the most excellent mechanics around. I Have taken my truck there twice in the last year. Mike will fight the warranty and insurance companies to ensure you get what you pay for and the work is way above par. They are a family owned local buisness and they are the example of why anyone should use them over any chain repair shop.

I dont even know where to begin!!! I had the most amazing experience with Auto Solutions. They (Mike Schaeffer) made my tragedy seem bearable...My car was involved in an accident, I wasnt even in it...I didnt even know how bad it was and I was a huge mess...by the time I got to Auto Solutions...which by the way, Mike waited for my friend to bring me over, after hours... I felt instant calmness, Mike was extremely helpful and with great compassion, I honestly did not expect this treatment at all, only because he went over and beyond for a customer....and this is something I have not experience in the past!!! I absolutely recommend Auto Solutions to everyone!!! Thank you guys, for everything!!!!