Advance Auto Parts in Halfmoon
1695 US-9, Halfmoon, NY 12065, United States
About
Your local Advance Auto Parts at 1695 Route 9 in Halfmoon offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!
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I ordered a battery from Advance Auto Parts, but the wrong one was delivered. When I went to the store to address the issue, the staff immediately apologized and replaced it with the correct one on the spot. The customer service was excellent, and they handled the situation quickly and professionally. I really appreciate the hassle-free experience and will continue to shop here!
Thank you so much to Christian for coming out and putting a diagnostic machine on my car. The Dch-Canoes across the street at autozone told me they didn’t have one and that they only test batteries.
Went to buy a new car battery, employees behind the counter didn't seem to know what they were looking at when they were reading the computer so i left and went to the Autozone across the street and their employees knew what they were looking at and asked better questions.
First off I want to start with the commercial department manager add absolute zero personality. I’ve been in the auto business for 35 years spent much money with Advanced Auto More so in Latham, because it’s near my dealership I am tax exempt. I sent a customer in to get a battery under my account and paid for it over the phone because I promised it to them and they wanted to install it themselves. It was a $400 battery not discounted and I was charged tax so I went into the store showed them a copy of the receipt. She stated that my exemption is only good for a year. I said well at the Latham store I never have issues and at the store. I’ve never had an issue either, I said, do you have a form I can give you no mind you that I am spending $400 on a battery not a $10 item also I believe if you’re in the retail business you need to at least mail to people if you hate your job that much you should find another one why should I feel uncomfortable at a place and I’m spending money at well. She let me walk out the door. I will call corporate, but I will continue to do my business at AutoZone as well and Latham Candace discounts all my parts and beats everyone’s prices, but I like the spread the wealth to keep America going , but when someone lets me walk out of the door and didn’t discount the battery nor pay attention to the tax, this is ridiculous. I felt like I was being processed for a crime committed for god sake’s people like this should not be in retail go to AutoZone much better service , sorry I don’t leave bad reviews but your commercial manager she needs to be let go
Unlike the AutoZone across the street, this place actually stays open until the time they say. I was helped by an extremely friendly staff that helped me get a new battery 5 minutes before the doors closed. Christian came out into the parking lot after he got off of work and helped install my battery. He really didn't need to, just a good guy that didn't want to see me stranded. I'd recommend this store to anyone.
I needed a new battery for my VW Passat, and had already tried to get serviced at three previous parts stores. Although he was swamped with customers, Christian took the time to help me diagnose my issue, find the right battery for my vehicle, and get my new battery installed in a timely manner. He was professional and very helpful, making sure I knew about my new battery and about my VW. I truly appreciate his help and will be back any time I need parts or a new battery down the line!
Just heard 700 Advance Auto Parts stores are closing unfortunately not this one. Hopefully next cut. I had gone there for 15 years or so. I used to own between 7 to 10 cars regularly as I enjoy repairing cars in my space time and in general just plain old love vehicles. That said, this place has gotten worse and worse to the point that they treat customers as if the customer is lucky to be there. Do yourself a big, big favor and head kiddy corner to the part store located there. 100% better.
F150 (2003) Battery light is on, replaced both battery and alternator...mechanic says, it's the alternator...keep your receipts...I bought the life time warrenty...the battery light is still on...replacing the alternator twice in one day...mechanic says, it's not uncommon to replace Advanced Auto Parts alternator 2 to 4 times before getting a good one...I hope the 2nd alternator is good...cant they test them out the box...
Great service very intelligent an great prices too the gentleman was very fast an very polite
Friendly staff, membership rewards
I purchased a battery from here this week. $300.00 with free install. This caused my Bluetooth to become disabled. I didnt know how to enable it and called the store back for advice. This was my experience, first was told that it was easy fix, I just needed to sync my phone again. Having to explain, again, that the Bluetooth in my car was disabled, hence you cant sync anything until I can enable the Bluetooth. The manager, Rhonda continued to tell me that she has done hundreds of battery changes and never had this happen. Then continued to tell me about how she was on vacation all next week that I wouldnt be able to bring my car in and show her what I was talking about. She seemed so proud of herself and her vacation that my issues were made very obvious to me that she didnt care one bit. Meanwhile, I accidentally called another store, (who up to the point of realizing they werent the ones who replaced my battery) were going out of there way to assist me in getting my Bluetooth operational again. These people just got my patronage and I will never be back at your store again.
Worse car place ever. Sold me wrong headlight, then wouldnt take it back. Go across street to auto zone
Christian replaced my battery in 5 minutes. He was professional and speedy and I appreciate that very much.
THEY SOLD ME THE WRONG PART FOR AN EMISSONS ISSIUE AND REFUSED TO RETURN MY MONEY BACK AND WOULD NOT EVEN DO A STORE CREDIT ! DO BETTER !
Ask for Chris He is the windshield wiper pro
Love this store for its convenient location and friendly staff.
Those two chicks there today wasn t helpful at all.
Always very helpful with no charge installing many items. Always find everything easily.
The staff were very pleasant and accommodating. They had exactly what I was looking for.
Great service and excellent staff. Always seem to have most things in stock and if not, they get it there quickly for you. Definitely one of the good ones.
They have like everything there too bad they didnt do the work for you too
Great prices good deals.
Good inventory, prices > than online purchase, but they installed wipers free of charge.
Very Very Very RACIST !!! Female employee Brandy that works there calls people the n word is very rude and nasty and should be fired !!!
Excellent
Honest and helpful
They have everything you need
HORRIBLE ESTABLISHMENT!!! HARDER TO REACH THEN THE PRESIDENT!!! WE HAVE A REPAIR SHOP ON RT 9 IN HALFMOON, NY. COMMERCIAL END IS GARBAGE. HAVE TO SPEAK WITH THE TERRITORY MANAGER TO TRY AND RESOLVE THESE ISSUES.
Quick and fast to pick my online order, very easy and straight forward.
This is my second battery, 1st 1 positive on wrong side, 2nd battery dead as dead can be
Slow service.
Good customer service on my experience at this location. I cant say the same for other AAPs I go to.
That have the right stuff sometimes
Brandy has turned commercial around excellent knowledgeable mgr adv Clifton park is our shops go to store a standout in a many option market great service
Excellent service. Had just what was needed for the car and the nice woman behind the counter was super helpful.
Quick service on locating a part. Can order online and pickup in the store. You will receive a discount by doing a online order on most items.
Hey!
Very pleased with the service today. Tried to get my battery replaced. Guy call Connor explained everything in detail patiently and ran battery tests twice for me. First time he used a sample battery and explain to me how it works then did the same test on my car. He cleaned up the connector carefully and patiently before the new battery was installed. I did not expect service like this that is free of charge! Very polite and professional. Def will go back!!
Excellent service, happy and helpful people behind the counter, fast install of battery. A refreshing taste of what customer service used to be like!
Nothing special but ok
I went here for the wind but I defected off to the west.
This place has everything! And the people working there are very helpful and HONEST. I made a purchase and was in a rush, I paid with cash. I just have there money and started to leave when the cashier said I had change coming. It wasnt much but
Advance Auto is a reasonable place to buy car parts
Materials on the shelves missing caps
They knew exactly what I needed when I asked ad received it for me, and provided me with lots of help, enjoyable experience i loved it here.
Had what I needed and easy to pick up.
None of the employees were wearing a mask. Definitely not a safe environment.
Always a pleasure to stop in at night awesome and knowledgeable associates
Fantastic Service Very Pleasant Experience Very Helpful Definitely Will go back
Knowledge guy
You cant always get always get happy and helpful sales people but I can say I did. It was a simple install instructions. Over hearing, while waiting in line, a store return with upset customer, the sales person took control over the tone of the conversation. A true mark of a sales person.
Need parts get parts
They have the warmth of a bumper in January.
Large selection of Auto parts, Service was quick, building is a little old.
Great service! I called ahead to ask about a battery install. I was told the employee was alone in the store and couldnt do it immediately. I asked what time would be best and they said about an hour. I showed up an hour later and was on my way within 15 minutes with my new battery installed !
I needed to match up a exhaust donut and the 2 super nice ladies assisted in matching the correct part when other local stores did not help they for sure are rockstars .Amazing staff super helpfull the ladies were very knowledgeable and super friendly and helpfull. Got me the right parts I needed fast and correct . Such a pleasure to deal with . Need more employees like them in lots of auto parts stores . They knocked it out of the park I cant say enough good on the job they did.
Very very nice people
Very knowledgeable and friendly staff. Tyler was a true professional
Three times I went in and they took the man first. I had money I knew what I wanted I just need to know where it was. It should be first come first serve. They did have what I want and Ill probably go there again. I just wish they hadnt ignored me.
Very helpful with free battery test.
Very helpful folks there
Rude staff with a definite lack of knowledge on motor vehicles
These guys dont deserve 1 star. Went in looking for lug nuts for my trailer. A half hour later and multiple excuses why they folks behind the counter cant / wont help me; I left. Wont be back and Id suggest you dont waste your time there either. Details are as follows: The employees are constantly arguing with people on the telephone, and making excuses why they cant help. The guy I spoke with initially made countless excuses why he couldnt help me locate lug nuts for my trailer. After looking at the selection on the rack and not needing any of them I asked a employee named Todd for help. He was only interested in two things. 1) Helping the person behind me who was buying a muffler and 2) answering / arguing with people on the telephone. Bottom line, he wasnt interested in helping me! - AVOID THIS PLACE.
Great experience, great staff, have parts i need most of the time.
Definitely better stocked on the smaller stuff and cleaning products.
They were very helpful diagnosing a battery charging issue i had. Did a very comprehensive test with graphs and numbers and stuff. Determined i didnt need to buy a new battery. Cant say i figured it out. Alternator put out good voltage. Had a new belt. Dont think that was slipping. But replacing the alternator solved the problem. Whatever. Lot cheaper than a battery.
Very helpful bunch
Went to Advance Auto for replacement wiper blades because they install (I want in the mood to do it myself). Asked where wiper blades were (2 other customers in store, not at counter) Employee seemed annoyed that I was there. Wasnt sure which size I needed (have more than one vehicle) & computerized index want working. Employee seemed very put out that hed need to look up the info. I found the wipers &, further inconvenienced employee, paid for them. But was not offered installation (signs in front of store & near wipers say free installation) , so I bought wiper blades elsewhere at a lower price & returned those to the store. I wont be going back to this Advance Auto for a while. Im sure this employee won t lady to long behaving risky towards female customers.
I originally stop into this place to have my alternator tested, while waiting in line I noticed that the employee Todd seemed miserable and angry about having to do his job. Once it was my turn at the counter, I let him know that the motor wasnt the stock motor for that car, almost before I could finish my sentence, he let me know he couldnt test the alternator without knowing the exact year for the car. I knew the it was from a 1970s chevy, but he was done and wasnt going to help try to figure it out. He was so dismissive of me and the way he talks to customers is crazy, especially when Auto Zone is just across the road. I ended up in Auto Zone and they tested alternator and found a replacement for me in a few minutes without any rude comments or excuses. Save your time and deal with Auto Zone or Napa if you have to get car parts in Clifton Park.
Ryan and Todd and Kenny are all excellent there they all need to have raises! (Very experienced and help you through things)
This store is advertised to be open until 9 PM. I have stopped to get a part 30 minutes before 9 PM & found them to have doors locked & closed twice now. Good thing Autozone across the street was open as they seem to take better care of customers :-)
Really good staff.
After going on website finding a battery that is advertised at 159.99 free installation after purchasing the battery was told that it didnt include my vehicle, even though I put in all info on my vehicle.
Good service, knowledgeable friendly staff. They have a good stock of parts at competitive pricing. Loaner tools great too (e.g OBD code readers, bearing pullers, etc.)
Very helpful even while store was busy with customers.
Very friendly staff. Knowledgeable In and out online ordering with instore pickup works great
Great buy wipers, they will install em
A not very friendly attendant.
Knowledgeable staff, wide selection of parts. Its essentially a discount NAPA
Always have what I need.
They were not very helpful
Helpful staff
In and out reasonable prices
Went to buy pads and they gave me the wrong ones, of course I was annoyed but Im not even mad. Theyre humans and the gentleman that took care of me mustve made a mistake. IT HAPPENS. They made up for it with good customer service. And everything is right now.
Always pleasant service.
Store full of unhelpful lay abouts.
Employees are very helpful
They are great...they did not have the part I needed but another store did and all I had to do was come back later on and it was waiting for me...
A great place, friendly and helpful, and they have a lot of good stuff, what they dont have will try to get it for you
Very friendly and helpful staff. Good quality products. You cant go wrong
Good selection. And knowledgeable staff
Shop there often
Knowledgeable staff and good selection, definitely my go-to for auto parts.
Thanks for installing those windshield wipers free of charge.
The Gentleman that waited on us was very helpful, and solved our problem.
Knowledgeable staff
Its okay.
I know nothing, and without explaining all the excruciating details, they helped me above and beyond the call!!!
Horrible customer service! Never going at that particular store again! A lady there is rude, unhelpful and so unprofessional!
I went to this place yesterday and the part that Ive been looking for 8 other places did not have it so the lady manager ordered the part for me from another store and I picked it up the following day very friendly and very accommodating I would definitely go there again
Knowledgeable staff. Most parts available from behind the counter, or 1 day if they need to come from the warehouse. Prices higher than eBay or Amazon, but no wait. Plus they have loaner tools available if needed. Give them a try.
Fast efficient customer service.
Found the exact part I was looking for without help. Store was organized, sales associate confirmed the part matched what I needed.
I went in there looking for advice on my car alarm going off uncontrollably. These guys didnt have to spend 20 minutes with me outside full well knowing I wasnt going to buy anything but they did. They helped. It speaks volumes to the character and integrity of them.
Fantastic service and fast. Very knowledgeable!
Good helpful service.
Most of staff knowledgeable
Friendly staff
New wiper blades! Several brands & models to choose from. And installed for me at no extra cost.
Short staff waited 2hrs to have a battery put in
Found the headlamps right away for my vehicle.
Its easy to find,lots of convent parking,and stocked with the items you would need,for your auto
Bought a product and it was defective. They only offered one product u was looking for and it was returned by someone else. Upon purchasing it I tried to use it before I left the parking lot and realized it didnt work. The manager did however give me a refund, hence the 3 star rating as opposed to a 1 star rating.
A bit expensive but the installation services were great
Exchanged an air filter for the right one with no problem
My personal favorite place for my wheels needs
Great selection. In and out fast
Didnt have my part, didnt know what size clamp to use, when I ordered the part they lost it, go to Napa right down the road
Good prices and a great selection
Horrible customer service Ken suck. Put me on hold for 20 minutes saying he has the part. Hung up called back had great service told the part was discontinued. Ken is lazy
Quick and friendly.
Good selection of parts and friendly staff.
Nice people who you can get to know as a frequent customer. They provide help and suggestions for do-it-yourselfers. Its about as close as you can get to the old D&G in Clifton Park. (How much we miss Gene and family) If all you want is fast check out, they can handle that too. Everyone knows what they are doing there.
Nice location
Purchased a battery the staff did a great job and even installed it for me.
I met an angel today. He works at Advance Auto
Im motivated fond of this Advanced Auto. they always seem to be understaffed and the staff that is on doesnt seem very helpful or friendly.