Hamburg Auto Center in Hamburg
5873 Camp Rd, Hamburg, NY 14075, United States
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Horrible service 0 star took off a special sticker without permission what are you doing? We didn't ask for this? You charged hundreds of dollars over the reasonable price when i took it to someone else who charged for it and you guys don't even know what your doing STAY AWAY GO GET BETTER SERVICE IN JUST A 20 MINUTE DRIVE AND SAVE HUNDREDS
I scheduled an appointment for my car to be dropped off in the morning and it would be "done by lunchtime". I walk back around 2:00pm and they haven't even pulled it into the garage, apologize for the wait, and then got the work done for me while I was there. I asked some more questions about future work to be done, and they were very transparent about what they could and couldn't do, providing references for the work that couldn't be done in-house.
I called earlier this week to see when they could get me in for a wheel bearing replacement. The owner was super kind and told me to drop it off this morning and he’d get to it by the end of the day. He called me with an estimate (very fair pricing) and let me know I had headlights out as well and offered to do them as well. All told I spent just under $500 and I didn’t feel cheated or manipulated at all during the process. As a woman I am sometimes condescended to and feel like I’m taken for a ride when it comes to car stuff so I appreciated especially that he was kind but didn’t talk down to me. I will be bringing my vehicle back for an oil change when I am due! I have found my shop!!
Les and his team are trustworthy and reliable. They are flexible with scheduling and turn-around times. My family has gone here for years and will continue to do so. I’ve never had a problem here— I highly recommend this shop!
Told me my car was fine after they just cleared the code and didn’t bother looking at the other issue I had mentioned, took them 4 days just to tell me my car had no problems then 2 minutes down the road I throw the check engine light again. The owner or main guy on the phone is nice and helpful but the rest of the people there have terrible customer service and gave me a lot of attitude. They also clearly offer transmission services online but they will very abruptly tell you to leave after holding your car, and that they don’t do transmission services. Will never go back and do not recommend!
They did an excellent job on my oil change, checked my air filters and tires. The staff was friendly and personable, and they had my car in and out in about 35 minutes, on a weekend no less! Perfectly reasonable pricing too, even for a synthetic blend. Easily the best auto service in the town of Hamburg, far better than the service I’ve had at Joe’s Auto.
I took my 2001 Excursion there for their NH Oil rust prevention coating. After an email and phone exchange with Lester, who was very kind and knowledgeable, and some research on the product itself compared to Carwell I drove from Rochester NY and left it overnight for its appointment the next morning. Lester called me and said that my truck was done and said he noticed that my inspection was also coming due and offered to inspect it. I normally take it to a local shop to get inspected but for the sake of convenience I accepted. Shortly after he called again and said I could pick it up and everything was good (I do my own maintenance and knew it was good so it was good to know I wasn’t getting played and that he was honest unlike other places). I showed up, checked out the work and was very impressed at how thorough it was compared to another place I used to go to for a similar treatment. The black dye in the treatment also looks good! The pricing was more than fair. More expensive than Carwell, but I feel it is worth it. Places in Rochester that I have received quotes from are far more expensive for no good reason (averaging $400-600), and so it was worth the 77 mile drive, one way. Will definitely come back next year for a respray! Also, they applied the coating as the manufacturer says it should be applied.
I live in California and was out visiting my son for a few days. My son's car really needed some repairs. I found Lester to be very kind and professional. He stayed in contact with me every couple of days. He was very fair with his pricing. He had a lot of work to do. I highly recommend this shop to anyone. Thank you Lester! I wish there were more honest business people out there like you. God Bless you and yours.
Damaged my work van and never properly fixed the damage. I have to foot the bill for a new condenser and bumper now. Thanks a bunch guys
This place is my number 1 go to from now on. Friendly staff, and they don t rip you off like other auto place around.
Always very friendly and great service!
Quality work, fair prices, my trusted repair shop - highly recommend their service.
This shop is the best! These guys are honest and do great work.
Cost way higher than quote. Other things were done to the car that I did not ask for and I was billed for these items. This should have been cleared with me ahead of time. Don t take advantage of customers!
Every time I ve brought my vehicle here no issues ever after and honest guy! Great service!
I had to wait there to get my car inspected. Nice waiting area with TV! Service was very quick!
Them guys did a great job on my car I have a 2005 Camry thats never even been out in the rain thats 60,000 miles on it and I cant say enough about how well they did spray my car
Fair prices and quick service.
Terrible. Do not recommend. You will get scammed. Less than 0 rating
Amazing service! Lester is a super nice guy and always there to fix up my 2011 Nissan Altima. Have had all my car repairs done here, even before the car was in my possession; the previous owner fixed the car up at Hamburg auto as well! My 2011 Nissan Altima with over 140k miles is still running strong thanks to Lester and everyone else employed at Hamburg auto!!!
Friendly staff, they were quick and on time and the place is very clean.
Very reasonably priced, got us in on short notice, and were very friendly! We highly recommend them.
Great service. Friendly staff.
My mom brings both of her vehicles there. They seem to take care of her, so thats good in my book!
They dont answer phone
Great service, great manager , great prices
Lester and his team got me in quickly and performed an expert repair on my work van so I don t lose time. They ve earned my business in the future.
Great facility, great people working there too
Well worth the drive. Had the oil rust prevention method done there! Havent had any mechanical work done there but I wouldnt be afraid to go to these guys you get the feeling they know what thier doing!
Just an all around great shop
We have been taking both our cars here for over 10 years. They are always reasonable, and prompt. They explain whats needed immediately and what can wait alittle longer. I wouldnt go anywhere else.
They did a great job diagnosing and tuning my 1988 Cutlass Supreme. They will get all my business going forward.
I own a mini cooper and Lester knows his imports, if you dont want to drive out to the dealers all the way in williamsville hes your guy and his prices are good too. Earned my business from now on.
Friendly and great service
Lester is up front and honest.No pressure sales. isnt that what youre looking for in a repair shop?
Friendly service at a fair price. Cant go wrong choosing this place, they take care of thier customers
Lester and Ron have taken great care of us for years!
Excellent !!!
Great service and they are usually very quick. Also a very honest garage with people you can trust. Highly recommended.
Great work nice workers
Lester listen to me and was very professional and honest. I am having some more work done in the future with them and would highly recommend.
Awesome customer service and they fix everything right the first time. Unlike other places i have been to. Ron and Lester are amazing.
The best mechanics in town! Professional, respectful, comfortable, family atmosphere. Excellent, reliable repairs at reasonable cost by good people. #WomenSafe
Friendly, professional, timely. Lester and the crew care about you and your vehicle. They want you safe and happy. Very reasonable prices. Safe for women!! Will never be taken advantage of or overcharged.
Great workmanship at a fair price. Trust these guys with repairs I cant do on my own.
E ic
This place is great. Lester is very professional and nice. Fair prices and best of all, great service! I am usually very wary of auto services. I ve been here from word of mouth and every experience has been excellent. Thank you for everything! I am also editing my post after reading further. I have purchased parts on my own and they have put them on my vehicle for me for a FAIR labor price.
Good service
Great service. Awesome place. Not out to get ya.
Stinks
Great service at fair prices. I dont go anywhere else
Friendly staff, prompt service, good prices, clean facility...
My son got a part and he wasnt able to put him in himself. It is normally a 30 or 40 minute job. He called this nearby garage to see if they would help him out. They were all friendly and he made an appointment. Thank God I told him t9 get a quote before they started working on it! These nice people were not only going to charge him the labor of $115 an hour (which is the highest I have heard) They were going to charge EXTRA because they were squeezing him in (which they didnt mention when he made the appointment) but also EXTRA because he brought his own part. How AWFUL that they were going to gouge this college student. If all you want is friendly service without regard to price, you might be happy here. But they sure are sneaky and greedy.
Great service, great shop.
Good work at reasonable cost
Honest solid work at fair prices, and they stand behind their work. Hamburg Auto Center is an anomaly in the world of local auto shops. It took a lot of money wasted at other local shops to discover these honest guys and their great work.
I was a customer here for a few years after moving to the area. Anytime i took any our our vehicles here and was told something needed to be repaired i always said go ahead. On my last visit for something unrelated i was told i need a wheel bearing replaced, i had a strange feeling about it and said no dont do it. I took this car to a diff shop and they said even though they love to do the work the wheel bearing was 100% fine and didnt need to be done. I felt betrayed and couldnt help but wonder about the many many time we had our 3 vehicles serviced there. Will never go back.
Awesome place!
Les and ron are the best around NO question. These guys will never try to make an extra buck off you. They only provide amazing parts and service. HIGHLY recommended and that says something because I dont trust too many people with my A4!
I am a 3 year resident of Hamburg and had my auto maintenance done by the dealership that sells my make of car. I was searching for an alternative shop and decided to give Hamburg Auto Center on Camp Rd Hamburg a try. We were leaving to drive south to visit Family in 4 days and I wanted to have our car in top shape for the 1800 miles of driving we were about to do. Lester promptly returned my call and set up an appointment for the following day for a tire valve pressure transmitter, oil/lube/filter, diagnose some mysterious electrical problems and engine diagnostic for a warning light on the dashboard. After I dropped off my car in the morning, I was given a ride back to where I needed to be. The work was completed, all issues were taken care of expeditiously and at what I believe to be a fair price for the parts and work performed. I like the staff there and they keep a nice shop, they are the kind of guys I am comfortable dealing with. Hamburg Auto maintenance is my new car care place to go.
They did a great job fixing my. The shop is crean and way better looking than rest of the places.
Comfy waiting area. Honest service.
These guys are the best - hands down. Highly recommend them. Thank you so much!
Its a great place to go very honest and reliable staff dont try to take you for a ride unlike some places around Hamburg.
I have had my truck worked on twice here, and they were very good experiences both times. Not only was Lester and his guys super nice, but they also finished on time. I now only bring my truck here when there is an issue we can not handle ourselves. Great place!
Cannot say enough about Ron and Lester. Both of them take very good care of the 3 different make and model cars I take there for service. Any work that needs to be done is explained before it gets done. Been to other shops before and none of them have taken care of my vehicles like these guys! Highly recommended shop.
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