NAPA Auto Parts in Latham
301 Wolf Rd, Latham, NY 12110, United States
About
At NAPA, we care about getting our customers the quality auto parts they need as quickly, safely and easily as possible That’s why we provide our customers with the option of curbside pickup, in addition to our delivery and in-store shopping options With over 6,000 NAPA AUTO PARTS stores and 16,000 NAPA AutoCare centers, we are here to serve the greater Latham area So, order online or stop in for some help with your car, truck, farm, or marine vehicle When it comes serving our customers, at NAPA, Our Motor Never Quits™
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No stars .. absolutely terrible coming here no wonder nobody wanted this delivery 4 hrs to unload never coming back
Yesterday I noticed my rear wiper blade needed replacement on our Audi Q7 I called to check if they had & they confirmed they did. When I arrived I met Jarame (hope I have spelling correct) who I had talked to. He was so personable as well so knowledgeable. I always have problems with installing wipers & Jarame offered to come out even though it was raining & install. Have to say thank you Jarame & have to Thank NAPA for hiring such great workers ⭐️⭐️⭐️⭐️⭐️⭐️
Although they always have the part you seem to need, they still need to work on their customer service skills after all of these years! Woman waiting on me was miserable and clearly distracted.
I had an an Alternator from 2004, had the receipt, no problem honoring the warranty. They even took a battery impact off the shelf, opened it to swap the pulley (machine shop was closed). Great Service! Hope the new one lasts that long!
This review is primarily for Justin @ Wolf rd location. Justin was EXTREMELY helpful for when I recently needed a new car battery. He helped me secure a AAA member discount too. Even though I wasn't sure I could break away from work to pickup...I was able to get to the store ready to ask for Justin & remind him of our conversation. To my surprise he had the battery on the counter with a post it note with my car info. NOW THAT IS SERVICE!!! Thanks Justin
Tried buying an oil filter, was told it was in stock but after waiting around for 45 minutes I decided to try another shop. NAPA is a big and successful name in the auto industry and I know they have the ability to improve the level of service.
DO NOT RECOMMEND! They will quote you one price and then when you get to the store, quote a higher price. This has happened in more than one occasion. I asked to speak to a supervisor the day this happened and they refused to allow me to speak with one. With gas being how it is, this is totally unacceptable (and a waste of time) especially when I’ve been a consistent customer at all Napa locations in my area. Will not return.
This place has everything! I have 2 classic cars and get all of my parts here for both. They was able to get a replacement radiator for my 84 year old car! Everyone that works there is very knowledgeable and very friendly. You can't go wrong with this store. Convenient location as well.
Extremely helpful
Very helpful and professional staff
This NAPA usually has a good selection of quality parts and tools.
Super helpful!! They were able to look up what I needed and get me in and out pretty quickly.
Love this place I usually go here to get my touch up paint for my cars
Since this is also the warehouse, they usually have whatever part you need in stock. This means you dont have to wait a few hours for a shipment from another store. Also I work in healthcare and during the first wave of Covid, they were able to supply me with N95 mask and a hardshell hood for my PAPR, that connected to my unit at work. This was when you couldnt find PPE anywhere. These people are top notch and care.
Male sales associates are very condescending to female customers.
If you go with batteries, it is in the morning. If you go with oil it is at 12 noon, dont go before or you will waste your time.
Best place for parts compared to the competition. Theresa (hopefully I spelled it correctly). Is awesome. She took the time to help track down the correct part after their computer showed the wrong part. You can tell she has lots of experience doing her job. Great employee and a keeper. Will be back to see her when I do my back brakes in a few weeks.
Excellent service and you will find everything you need in auto parts, accessories and tools, great
This is the only place that I can get windshield wipers for my 2020 Subaru outback, the service was fantastic and they always have what Im looking for
Very helpful employees & friendly, but the custom paint didnt even come close to matching.
Best paint match workers
A very big,well stocked auto parts store.
The Team here are family working together to git it done right. Glad to be a part of it all.
Needed a part, wasnt in stock so they ordered it for me and came in two days and the price was great.
Had to pick up a part for my other half. Price was what was expected. Cashier was helpful.
car stuff
Had what I wanted.
All the parts you need
This place is awesome, very fast service. If you call with questions, it will also be answered. Got a complete match on my wifes car paint.
Awesome awesome place I looked all over for pain to match my car to do a little bit of touch-ups and I couldnt find it nowhere they had it it was a fairly priced item and just very nice people I give this place five stars
A good selection of automotive needs. Friendly and helpful staff.
Great staff
Nice and friendly people.
Always go to this location never an issue, always helpful when Im there an always recommended this location to all my friends and family
Called and they had the auto parts I needed and were open late so was able to fix my vehicle and get back driving again with no leaks
Nice shop being the area warehouse means they usually have the part in stock. Cant count tbe times i have gone to the local shop and they tell me it is at that warehouse. Worth the ride.
Me+1 stopped in our Napa to get a part to fix my bike it was called JB weld and we found the part without a problem and there was a very big selection and the store was clean and had many parts you could get and everything the problem was there was a big line and there seem to be only two people one person was being waited on and they were going back and forth Im being helped the other person was being helped us its I didnt seem quick and they did have help wanted signs up I would just think with other people in the back that they would do you see a line you tell the person youre trying to help on the other side to hold on a second and try to get your line down then go back to the other person the end
Dont leave the store till your sur its the right part .as Im returning my wrong part others on the phone are calling about wrong parts they got. An hour wasted and a few gallons of gas too...
Returned my brake parts for core charge
Knowledgeable staff, helpful with good inventory of products.
The employee was very helpful and patient he was able to assist in every way I go back again
They helped me figure out my check engine light and the person helping me was very quick and kind.
I make deliveries to the DC one of the best napa DC I have been to. Jimmy is fast in and out.
Came here to pickup an ABS sensor no one else in the area had!
They also sell auto paint
3 workers, all with no masks. It was the beginning to a bad joke. Next to a sign that says no mask no service. Cherry on top, I walk in and the 3 gentlemen look at me dont say anything and walk to the back. #is napa racist
Get all my truck needs
First time at this store and I will be back even from Schenectady Patrick was very helpful unlike the Napa in glenville
Could find the parts anywhere. NAPA had them.
Helped me replace a battery with Napas excellent warranty process
Helpful, knowledgeable staff. Quality products.
Usually have every thing I need
Cleanest place of business
Took 45 minutes to buy 4 tire valve covers. Very inefficient. Also walked around several minutes and no one offered assistance. Ill probably go elsewhere in the future.
They have what you need. Decent quality parts.
Exceptional and very professional experience. Able to manufacture the three level paint scheme. Excellent and simple application instruction. Very friendly and they honor the Vet & military...even got a free Heros BB cap. Worth the trip from Albany.
Had everything i needed in stock. Quick service.
Great helpful service. Did notice many accessory items on shelves with no prices though. Phone mounts, backup cameras, etc.
Always has what I need very helpful staff
Got what I needed quickly ans was out the doir
The warehouse has just about anything you coukd ever need or want, but I feel like their staff knows less and less about it everytime I go there.
Very knowledgeable in all things cars. Will help you find exactly what youre looking for and will look up parts from vehicles.
They had the part in stock, knowledgeable, helpful, and quick.
they couldnt help me just because I didnt have a part number??? What happened to the old fashioned way look up the park by names
Absolutely terrible service, acted as if i was the employee with his knowledge whilst the reason i m there is because i don t work at a car shop and know everything he does. terrible service.
Only problem I had was Jerry is slow doesnt know what hes doing
Great parts great employees
My brother called ahead. I was in and out with part in hand when all the other part suppliers told me it would take 3 days. Thanks NAPA. 3 days without my car would have broke me.
Good place good people
Good people
Very helpful
Good selection of good quality parts.
Chuck is always a pleasure to work with
Nice staff
They have everything there for a NAPA store even a machine shop very good staff!
Always have the part you need
Knowledgeable friendly staff, they always have what I need!
The guys at this location are generally helpful and knowledgeable. One guy showed me how to use a gas canister with safety valve, as best he could. They offered to charge a battery that was purchased earlier from NAPA, at no charge (no pun intended). The only issue is that they promised to call when it is ready but did not, so I had to call to confirm. They explained the battery was completely dead and could not hold a charge, and happily sold me a new one. I comparison checked at Advance Auto Parts and got almost same price quoted,so NAPA battery prices appear competitive. Communication is not always clear and could use improvement, but overall I would say the staff do their best to be helpful.
Knowledgeable and friendly! NAPA is the best!
Ok
Parts counter help is kinda slow but when I need paint supplies theyre always fast and helpful
Great crew.
Very good service
Very helpful
Very good staffing,efficient and reliable
Corprate Warehouse location so most complete selection of auto parts around, very knowledgeable staff aswell
Joe really helped us out in a pinch
Because of the M1...
Very friendly and helpful,,
Friendly staff!
Was there today got great service and correct part first time,dont know why i aggravated myself going to 2 local advance autos neither had correct oil or filter for my harley
Troy store told me they had parts in Latham warehouse store. Also forwarded my order there for p/u. Got to Latham, no order & no parts in stock. What a waste of a 10 mile drive.
It is small for an auto parts store, but they always give good service.
Great service from Mark at the Latham, NY location.
Open seven days a week, they have the quality products
Great
Had bearings pressed, work was done quickly and completed as promised.
Fast friendly service at reasonable rates. Always seem to go out of there way to ensure you got the correct product for your vehicle.
Great experience
Always got what you need
This is the big warehouse for eastern NY. They have a dozen of everything! The counter staff is helpful and they have yet to let me down when I need a part in a pinch. This Napa also carries a full line of heavy duty truck parts, so if you need to fix a big rig on a Sunday, theyve got you covered.
Very knowledgeable staff. Had exactly what I needed.
Knowledgeable staff
A lot of auto parts and tools.
Very professional. Great paint department. Super helpful
Great customer service
Always have all the oil I need and cleaning supplies for my trucks. Reason for 3-star rating, today I had to wait in line for 20 mins
Great service
Great place for parts. Remodel is going well
First place in my life I walked out of. I watched a guy ahead of me walk out. Not enough employees. Napa is great, this location needs help.
Always an excellent place to go for auto parts. They have all the parts you need right there in the warehouse. They have good people who know what theyre doing and saying. You may find cheaper parts online, but here there is a guarantee that youll end up with the right parts the fastest.
If you need any parts or assistance, see Chuck. He is very knowledgeable and helpful.
Its ok kinda outta the way
Always consistent, delivering quality auto parts. A bit pricier than inline parts but much better products and customer care.
I like this NAPA because it is the best place to go for auto parts. They have the warehouse with pretty much everything you need. You can order your stuff online, get a discount and go pick it up at the store. Sean and Mark are both awesome guys to work with.
Every time I call the machine shop I get put on hold ! I cant even get a price to bore a block. Ill go elsewhere.
Always a long wait. Staff at desks on the phone helping two people at once.
Marker they offered me the wrong part 4 too much money
The employees are very helpful. Huge inventory
Very helpful crew
Hard to beat....opened up the auto parts industry... Lovem
Awful!!!!!!!!
These people are fantastic!!
Very knowledgeable and helpful
High quality auto parts. And you pay for them dearly
Friendly, knowledgeable staff and top quality parts.
Always have parts in stock
Go to AutoZone, unless they are out of stock, then try this.
The guys stayed open a few late and pulled a part from the warehouse for me great service
Fast Service Great parts
Service is horrible rude staff
Very helpful staff. This the local warehouse, so chances are they have what you need. Other local Napas will send you here.