Ford of Latham Service in Latham

I am extremely disappointed in Latham Ford after my most recent experience. I have leased & bought cars from Latham Ford for over a decade & have had all of them serviced there as well. I recently brought my car in for the check engine light. I was contacted by the service rep later in the day. I was told what the issue was & scheduled to have it fixed. I was told it would be in for service the following day & I would hear from someone when it was nearing completion. I never heard anything all day & was sent to voicemail or told I would get a call back every time I contacted them. Shortly before 5 I was told the part wouldnt be in until the following Monday. I was without a vehicle all weekend. On Monday morning I was contacted & told there was another problem related to the check engine light. So now 4 days after the car was supposed to get fixed all of a sudden there is another problem & of course its another $400. Makes me question the competency of the technicians as how was this new problem just discovered. I turned down that repair & just stuck to what I was originally having fixed as I dont have that kind of money. I had this feeling after that call on Monday & I wanted to just pull my car from them & go elsewhere, but I didnt. Well I wish I did. The car was apparently done Monday afternoon but I couldnt pick it up because they had computer problems & couldnt process the paperwork. I finally got my car back the next afternoon. $600 later. I will never bring my car back to Latham Ford. Terrible customer service. Complete disrespect & disregard for customer communication. Incompetent technicians who can not properly diagnose problems. Its sad because I always spoke very highly of Latham Ford but clearly its gone downhill. Do not recommend.

Worst experience ever. Had a Tuesday appt and they did nothing all week. Didn t answer phone calls and never did the work I scheduled. Stay as far away from this dealership as possible. Absolute clowns.

I can only say I think their service is great

No they did not

Cordial, friendly staff.

Good customer service

I ve always had good results and encounters with this dealer.

Phenomenal experience with sales and service staff! Down to earth crew

Service was great. A definite struggle with picking up the vehicle. I sent a message directly to the dealership. Second difficult pickup. Probably not going to have a chance for a third.

Great experience. Really nice service staff. My car was in and out as promised and I am happy with all!

Leave messages all the time and I never get a call back frustrating

Mobile service truck is the BEST customer service tool ever!! So convenient and the service representative was extremely polite and professional

They were very nice and professional.i go back again

Try to scam for service. I run a rental company & had a mechanic friend brought in a Lincoln MKZ for a manufacture recall (regarding some brake issue). The mechanic took off the wheels & told my friend that brought in the car the lug nuts were corroded and aren t able to complete the recall service. Also purposely removed the battery cover after refusing to replace the battery insulator & lugnuts (totally to $300 something when we really just brought the vehicle in for a manufacture recall - they refuse to complete saying the lugnuts can t be put back on the car as it ll expand with heat - if you know anything about cars you know it s BS). My friend saw the lugnuts & he confirmed with me it looked just fine. Also confirmed 3/4 lugnuts from the car was taken off upon attempting to service the vehicle for recall. After we refused the offer for replacing lugnuts / battery insulator. The lugnuts were *magically* put back on the car (which initially they told us they couldn t be put back on unless we replace them). Waited a week for the recall parts to get to the dealership just to be up charged for a simple manufacture recall. What a shame.

Work and service completed as we discussed. No issues. Thanks.

Friendly staff and kept me up to date on the status of my vehicle. Service Advisor Katie Breen was knowledgeable, timely, and great to work with.

Don in the service department delivered what he promised

Prompt service

Excellent service. Very convenient. I love this service of coming to your house to do this work. Technician was very detailed and explained everything.

Called me to set up service, took car on time, provided shuttle service to /from where we wanted while car being serviced. Perfect experience.

The mechanic was so excited to see the problem with my bronco window not auto closing . He fixed it quick and the desk employee dude was super cool. I got the fix under warranty . It s a small dealership but they treat you well.

Very courteous, friendly and professional people!

They took my truck right in at the time I was scheduled. Very thorough and professional.

I was having issues with my panoramic sunroof rattling and having no success getting ahold of the actual dealership I purchased at. Dan Mannetti- Service advisor heard of my situation and immediately took over. He was able to get ahold of the dealership I purchased vehicle from and made sure that they reached out to me and that my vehicle was taken care of. THIS is what customer service is all about. He was understandable and patient throughout the whole process as well as making sure to keep me informed every step of the way. Thank you so much Dan for all your help!!

Dropped my car off for a 9:30 appointment, told them I needed back by noon. When I showed up to get it had to wait was still in the shop

Oil and filter change and check brake pads. Pads good until next service in Feb 2024

Mobile service in my driveway. Great communication included notifying us of a short delay and video explaining what they did. Made it so easy to take care of my truck

Thank you to ever member who help me today. I am glad you are my dealership and will solve any and all problems. You are all the best.

Great customer service, fast service! Brian was amazing, Thank you!!

Brian was very helpful to me and maintained his word. He took good card of me. I am happy with the service i received

I had such a great experience leasing my Ford Explorer from Ford of Latham with the help of Grayson. Even when I had issues with my car needing an update Grayson and his team went above and beyond to set me up with a rental to get my car looked at the next day. Such nice and attentive people :)

Ford will not cover the issue that is in recall status. Said it was already worked on, so obviously Ford didnt fix it right the first time so now as the second owner I miss out? I have to suffer? Then tried to have me pay 5K parts and labor to fix the power steering. Absolutely not.

Very friendly, professional service!

This service appointment took to long

Charged 55.00 to change a light bulb by the license plate. Seems way overpriced

Everybody was super nice and super helpful to my girlfriend. Help With all the information we needed in detail and did everything they could to help her.Couldnt be more happy. Thank you Ford of Latham

Staff were professional and courteous. Vehicle was delivered within the time frame given. Waiting room was comfortable and inviting

Great

We were 400 miles from home on a Sunday and our F150 blew out the transmission lines - oil everywhere! We towed it to Ford of Latham on blind faith based on reviews. Even though they were short handed, they fixed our truck in less than 24 hours! Exceptional service and dealer. Thank you Brian and team!!!!!

Very timely and professional!!

Excellent communication and friendly. Worked with my fleet account manager very well.

As always friendly and professional. Jeff is a great symbol of Ford of Latham...which will forever be Latham Ford. No offense

Great and friendly service Would recommend them

Very friendly, very thorough, helped me get on the road advised me my issue was under ford warranty. Great service kept me updated everyday til my car was ready.

This visit to Ford of Latham went much better than last time. I did a lot of pre diagnose before returning with the same center console reconnecting issue. They efficiency and effectively corrected the software issue. However my vehicle still can t remember my cell phone or previous Sirius XM station, but this is insignificant compared to the center console issue.

Thank you very much for good service and excellent attention even though my English is limited

Service at Latham Ford is always exceptional and today s service did not disappoint. Friendly and efficient

The attention to detail was awesome. Communication was over the top Great service.

Brand new shop. Team seemed to be the same but friendly; perhaps because the new surroundings are much more professional and pleasing to be in. Everything was as diagnosed and explained. Happy I made the trip.

This morning s visit for service caught me off guard initially about the length of time it would take a technician to diagnose my car s issues. I was facing having no car (I had scheduled appointments the next few days) or locating a rental. All the service staff, Alex, Rhonda, and managers, I presume, devised a very good plan so my car could be diagnosed while I waited. (Gary also had a hand in it.) Result the parts required have been ordered and paid for and I will return my car for two days next week so the installation can be done. Many thanks and kudos to all of you who kindly came to my rescue with a gracious and workable solution. Darlene K.

After trying to contact the service department unsuccessfully, I talked with the general manager and service manager personally. They listened well and assisted me in successfully making an appointment for servicing my car. The service appointment was completed with thorough competence by everyone I interacted with in the department. I was very well cared for and will return for my next maintenance appointment. Darlene K

I stopped by the dealership because I was out of the area and had a severe tire problem. I was immediately addressed and they were able to squeeze me in without standing service. Thank you so much. It is very much appreciated.

At first, it was difficult to obtain a service appointment. Once I arrived, communication was limited. The dealership is me and is completing transition. I spoke with Gary, the new general manager. He acknowledged my concerns and explained the reasons behind the confusion. I witnessed other customer interactions and I was quite impressed with how the service advisors handled everyone. All my issues were resolved with a high degree of professionalism. I will not hesitate to return and I am looking forward to purchasing my next vehicle at Ford of Latham. Again, thanks to Gary and Dan, the service advisor.

Brian in service was excellent. Went above and beyond to help me through the whole process

I was very pleased with the service at Ford of Latham. I never mind waiting for my vehicle to be serviced, but this was most enjoyable in the new facility.

Quick service apt at a convenient time. All were very professional!

Excellent service from Ford of Latham. I needed an oil change and they were able to send the mobile service van out to my work next day. My service was done while I worked. Afterwards I found out I could use my Ford points to pay so I didnt owe anything. I would definitely use this service again.

Multiple disconnects with person doing and person scheduling service .Service completed satisfactory.

Great service. Super helpful. 100% recommend

Convenient, professional and honest. What a great service. The mobile tech came to checks battery that wasn t staying charged. Could have easily said we needed a new battery. Instead told us it was good but needed to be charged or just driven more. Thank you Latham Ford!

Service rep excellent, cashier well, she is not going to be named Miss Congeniality. Rate her a 2. Otherwise ok, first service. There is a review on dealership, I did NOT write it. Bobby Jackson the salesman wrote it. Never approved of its content. Very disappointed it was written

In terms of the treatment you receive from individuals there, in my case Brian, you can tell they care about what they do and how you feel

Super quick, scheduled a drop off for an oil change, they suggested it could take up to 2 hours when I made the appointment but we got right in- grabbed a sub next door and it was done before we were done eating.

Very nice everyone was very friendly

Absolutely the worst service department, not sure how they have such a high rating because everyone I have spoken to has had a similar horrible experience with them. Dropped truck off on Thursday evening by appointment for two recalls. They had the truck all day Friday and never called or even touched the truck. When I called could not get through to a person and left a message, again no call back. Called Saturday morning and was told that truck had never been touched and they didnt know why, apologized and said they would have it done that day. Never called back and never touched the truck again. Closed Sunday, Monday get a call that they will try and get to it, informed them that I need to pick up the truck as it has been four days. Just received a call Monday afternoon that they will not be able to complete the recalls today either, just going to go pick it up and hopefully find a Ford dealer that can actually service Ford vehicles.

Prepared for my appointment. Reviewed and introduced staff during process.

Had my vehicle serviced. Don took care of me and over saw the care of my vehicle. I was extremely happy with the gentleman that picked up and dropped off my car. Everyone I interacted with was very kind, I couldnt ask for anything better. Will definitely go back for future service. Thank you so much.

Good service, a bit slow though. Jeff the shuttle driver was prompt and courteous, and above all, a safe driver.

Michael Wilmott was very efficient.. I didnt wait long for my car to be put in the garage,and it didnt take long at all for the work to be done.. I was very pleased..thank you

I have always had good experience in the past with this dealership, however my last experience was not very good. I had an appointment and 2 hours later service had not yet begun. Why did I need an appointment? It was only for a recall update for the SYNC software,

I want to commend Dan Manetti for being so caring to help me out in a stressful situation with a bad tire. He stepped up & offered his help when I was in an emergency situation to be somewhere & got me back on the road fast! He is a valuable asset to Latham Ford! Susan Webster

My service on the vehicle was very good!! However, getting through to your service department took me three calls and still someone had to call me back. Leaving messages is not the same as speaking to a real person.

Outstanding Service at Ford of Latham! While on a road trip, my family and I found ourselves a thousand miles from home with a pretty serious car issue. After being turned away by another dealership, we were relieved when Ford of Latham recognized our urgency and treated us with empathy. Despite being fully booked, they listened to our situation and got us in right away. A special thanks to our service advisor, Dan, and technician, Isaiah, who went above and beyond to ensure our safety. Isaiah not only identified and addressed the issue but also took the time to explain it, even providing extra fuses in case we needed them on the road. The service from start to finish was exceptional, and were truly grateful to the Ford of Latham team for getting us home safely.

Staff was friendly and welcoming. I had an appointment and my car was taken in within the appointment time

Price is a but high for an oil change and a wiper.

First time going there for service and was very pleased. Will schedule service there from now on!

Arrived for an oil change and inspection at 7:30am and was in and out in time for work. I cant complain

They have a shuttle that takes you to work within a 20 mile radius but they never answer the phone when you call back to get a ride to your car. No One contacted me to say my car was ready and I was calling for over an hour, and it just rang and rang. This also happens when I called to set up my service. The reception people neeed to get it together

Staff is friendly and knowledgeable of all my questions asked.

Dan did a great job and kept me updated throughout the process

Friendly help and no price markups. Thank you!

better than Metro for repairs

Excellent

Mobile service was on time and service was done in a timely manner. Was very satisfied with the mechanic Michael.

Don M. was professional and courteous... I was in and out very quickly

First time I went there very nice place and the staff was very friendly and helpful

The Mobile unit is outstanding

Like several others, I wish I could give this 0 stars or even negative stars. I bought my brand new vehicle two months ago. It had a dent, chip and several scratches in it. The dealership promised to fix it and made an appointment for me to come in. In the meantime, my license plate holder broke off and I had to convince them to warranty the item. When my car went it for service on a Friday, I heard nothing all day. I called and called and no answer. I finally went up in person at 4:59 (they close at 5) and was told oh we didn t do any work on your car and have to keep it through next Tuesday . I took my car home and brought it back Monday morning. Well guess what, the SAME thing happened- no call, no answer. I went up and they tried to tell me the work on the chip had been complete. The chip was in the exact same condition I had brought it in. I called the sales manager (yes, sales, because no one in service would help) and he informed me the touch up paint wasn t even ON SITE so it was a blatant lie that any work had been done. Fast forward to the next day, I go up to pick up the car after being ASSURED the work had been done. It looks like someone took red nail polish to it. No buffing, smoothing or clear coat. The vehicle NEEDS to go to a body shop but since there isn t one on site, they are trying to do a cob job. I was told it would be fixed soon but that was several weeks ago and I have heard nothing from them. The people in the parts department are just as unhelpful. I ordered floor mats from Ford and was required to have them shipped to the dealer. Both times I went the parts department said we don t have them , well actually they did, they were just unwilling to look for them. I cannot express how frustrating it is to experience this kind of service immediately after purchasing a new car. You shouldn t have to physically drive to the dealer to get an update on your vehicle. Perhaps the worst part is how unphased the service advisors were, which says to me- they are either told not to care about customer service or are so used to dealing with upset customers they don t care anymore. To whoever is responsible for responding to this- before you tell me please reach out to discuss your concerns , don t bother. I HAVE reached out numerous times over the phone and in person and you have done NOTHING. If you want to make this right, you can call me. Best of luck to anyone who purchases a vehicle here, I hope you don t ever need service on it.

There were issues with my service. The system needs to be adjusted so if your particular service rep is absent, communication does not completely fail.

Great experience, friendly staff

Awful. They don t answer the phone. U leave a voice mail and they don t call me back. Charged for a replacement part that Depaula ford says is under warranty and therefore no cost to me. The part I paid for at ford Latham flew off. I give their sales a 5 but their service is a mess. U want great service go to Depaula ford

I brought my 2011 F150 into the shop to have a transmission flush and to look at check engine light They looked at the check engine light and said it was resolved but I it come back on to bring it back I called for 2 days before they responded and then I had to wait 10 days before they were able to see me So I had to drive with my check engine light on

The employees were excellent. The wait time was much too long

Prompt courteous service.

Great experience always very helpful and willing to listen to my vehicles concerns

Technician came to our house and did an oil change. Nice to have home service.

Went in for my annual inspection. Asked for tire rotation since buying new tires. Advisor collaborated with me to ensure I wasn t asking for anything unnecessary and made a few future recommendations. Nothing pushy or overly assumptive. Great experience.

We did a mobile service for the first time for a computer update the technician was fabulous on time didnt take very long great service

A+ Service experience experience I was greeted by Jeff and my Advisor was Dan, both were very professional, I would definitely recommend Latham Ford

They came to my house didnt have to go anywhere it was nice

Reasonably priced. Glad they are my neighborhood car specialists! Service appointments are longer than expected because theyre backed up. Hopefully theyll resolve this issue soon.

GREAT SERVICE GOOD PEOPLE.ALSO FAST SERVICE.

The mobile service came to me. It was the easiest service I have ever experienced.

My first visit, and it was excellent! Jared in service was friendly, knowledgeable, and helpful. The person on the checkout desk was very good too. I particularly liked the video update provided by the technician when they were finishing up. They let me know what they found, what required immediate attention, and what maintenance may be required in the near- mid-future. Great experience overall! I will certainly be using your shop as my go to from now on.

Good service

New location makes it easier to drop car off. Finding a parking spot in the new lot is a little tough right now. Lots of new friendly faces and service was fast with a video explaining everything.

Always on time with your service, friendly.

I was taken seriously. My problem was diagnosed and taken care of in a timely and courteous manner. I felt taken care of and would recommend your service highly. Thank you.

Great service as usual! Dave Plante and the technician s are always the best! Love the new location!

Rhonda was very helpful and friendly. Service was great as always. I love the new dealership! Wonderful improvements.

Recall was handled at my home

I was very pleased with the service I received today. Everyone was knowledgeable and answered all my questions. Today I had my state inspection done and I had them perform the Works on my 2015 Ford Focus. Everything was done in a very timely manner and I was able to get out of there within an hour. My dealership is the only place I ever take my Ford to be serviced.

Oil change and tire rotation Great service as always. Quick and friendly- in and out in less than an hour. The new facility is beautiful!

They are always friendly and get the wok done in less time than they say and it has been done correctly

The staff were very friendly and the quality of service was excellent.

The staff made a blunder handling my visit causing a much longer wait time, but the staff apologized profusely and gave me a full tank of gas and did a full point inspection on my car for free for my inconvenience, accountability and professionalism is what impressed me , highly recommended !!They have a great waiting room too !!

Service advisor Alyx has been great. Responsive and helpful.

Timely service, Pleasant waiting room. Still waiting for the recall part. Everything else is good.As of early 1/2024, They performed mandatory New York State Inspection yet also discovered and fixed a nail caused leaking tire. Taking care of 2 birds with one stone. Good conscientious preemptive service. Thanks again. Wishing Ford of Latham

My check engine light came on, had some shaking in my car long story short I went here and Jarod let me know all the things my car needed and what was wrong with from the tech who worked on my car. I said I am a student I don t have money right now I need to just fix main issue. I was quoted 575 or so for parts and the diagnosis. Nothing else was ever mentioned on phone. So I m thinking it s no more than 600. I get the bill for 800$. That s a huge difference. I went through the bill and realized there was labor fees that are around $200 something and tax being 80$. I understand there s a labor fee to work on the car but I know nothing about cars - and I mentioned that, and also stated I can t afford a lot. 200$ is a decent amount to not mention in a quote. Poor job on his end. Acting like my buddy I guess they all do that also told me my tires are shot, and I need to replace all 4. only thing that s shot is this service department. They just want to get money from you. When I went there to ask about the price difference and pick up my car he wasn t even there and left me a message saying how we have so much to discuss about my car And he wasn t there. A woman who worked there was very kind, and gave me a gas card to fill up my car through ford. Sure that s great but doesn t change my bill was significantly different from what was said. What a joke. If you want to be upfront with customers then do it it s not that hard to give a realistic quote.

I just purchased a vehicle at Latham Ford - this will have been my third one in the last 18 years of doing business there. With this purchase, due to unforseen circumstances and therefore my own limited options, I had some afterthoughts, questions, and subsequent requests regarding my purchase... I stopped in to speak with my sales team, and they were all very accommodating -- Bobby and Trevor in Sales, and my Business Manager, Rob, were able to work together and quickly come up with a solution to meet my needs. They were attentive to my concerns and made some adjustments to ensure that my purchase was the exact right vehicle to fit my needs at this time. And because of their accommodating ways and value in customer satisfaction, I will continue to do business with Latham Ford. Thank you!

Hard working group

Al in the Service Dept is very knowledgeable and helpful. He is always positive and seeks to make sure the customer is satisfied. Al represents the company very well.

Always courteous, welcoming and warm! Professional service goes beyond expectations and thanks to the video, I can see what the undercarriage of my car looks like without having to actually get under the car! Great job!

They did a great and timely job, and the service desk folks were very nice.

Rhonda was very sweet and helpful. Kept me up to date on progress.

Brought my car in for navigation and sink repair still to early to tell if the problem is fixed people were very polite

Rhonda was a gem !! So polite since the moment I walked into the door. Very fast service and everyone was so nice and welcoming !!

Alxs in service area was great! She was quick to let me know about my car. She returned calls promptly and was very pleasant to interact with. Give this a girl a raise!

Dave is always great, everytime. Explains everything to me and always delivers. Excellent customer service.

Had been hearing a noise coming from the air filter box. No one could figure the problem out. I did not want to take it to Depaula where we bought it because they are the worst dealership on the planet. So, I went to Latham Ford. They couldnt have been nicer. The service rep, Alexander and his manager came out and listened for the noise and found the problem immediately. Alex slotted me in for an immediate fix and had me out of there in no time flat. True to their word and no added costs. Love these guys. Definitely going back to Latham Ford for my next vehicle.

Service was great

This is twice Latham Ford has processed a computer update at my home. How convenient! The scheduled me by calling me before I got to call them right after I got recall notice. Service tech Mark was on time....actually early both times. VERY courteous and knowledgeable. Great service and I didnt have sit around in a waiting room!

Was able to get in quickly Without an appointment everyone there was very helpful. Thank you

Customer service was great. Was told it would take 90 minutes but the work was done in about 60.

Fast and convenient service. Always friendly when getting you set up for the appointment.

Awesome

No more needing to remember when your car is due for service. They call to schedule it for you. They come to you and perform the work. I didnt need to do anything. What convenience to not have to sit and wait for your vehicle. Excellent service. They sent me an invoice to pay, and it was great. I highly recommend Latham Ford from its top-notch customer service to excellent repair service. You cant go wrong. Thanks again for all your help in making things so much easier as a customer!

The service technician was on time, very professional, I would recommend Ford of Latham service team, they have always took care of my SUV!

One of the best auto services I would recommend to my family and friends with mobile auto services right at your front door !! Go Ford !

Dave in service is the best!

The service personnel were very helpful would go there for any work on my car

My vehicle was picked up and delivered back to me. I received text messages along the way so I could see the progress and discuss estimates

Everyone was amazing.....top notch service and respect.......love them

Tech called about a half hour ahead to remind me, showed up ten minutes early, and had the part replaced in only a few minutes!

I had an appointment for a oil change at the New location 702 Troy-Schenectady rd.I was told seeing I was waiting,it would be completed in 1.5 hrs....was in and out in 50 mins

Al was excellent at Latham Ford!

The new location and building is nice. The service was the same, fast friendly.

Always good service!

Rhonda was so attentive and AMAZING I WAS SO PLEASED

Al is great! Always pleasant to work with. Parts department was excellent also.

Rhonda was extremely helpful in the service department. She let me pick her brain on different things with my warranty and kept me posted throughout the day on the work being done.

Thanks for the help!!!