Nemer Volkswagen Service and Parts Department in Latham

Best buying experience I have ever had. Make sure you see Archie. Great sales man who cares about you not just selling you a car.

HOLY COW! LOOK AT THAT PLANE ON THE ROOF ON GOOGLE MAPS! I DIDNT KNOW VW SOLD AIRPLANES??

Had the absolute displeasure of speaking with an associate in parts this morning over the phone. Monotone, mumbling, negative customer service energy. Convo started stating he couldn’t look up inventory with a part # (“machine down”) and then said he could at least try and let me know the closest one (sarcastically) was 2000 miles away. Find a new job man

Took the ID4 for a test drive. I'm impressed with it!!

I brought my Volkswagen beetle in for repair of the housing unit of the ignition. Upon leaving the airbag and the traction lights were lit on the dashboard they are quoting a repair for this as well. However this was not a problem when I bought it in to Nemer. Also the following day driving down the highway through the rain I turn on my windshield wipers work which were also broken and this was also not a problem when I brought it in. I talked to the Manager Mike who was more concerned on the age of the Beetle, focusing only the age of my car! So 11 is old for their product? He denied these problems wete caused by his mechanic even though they are occuring in the same area where these problems now exist. He minimized my concerns and offered to review the car again and at my cost. I asked for the person over his head and he assured me there wasn't any. I called another Nemer in Saratoga and they told me it was Anna. I called and spoke to Anna who assured she would call me back after expressing my concerns. She had another representative call me back and she is now refusing to call me. I am filing With New York State inspection motor vehicle better and the business bureau. It's really disgusting for them to deny that these problems exist because of their person worked on my car. They refuse to believe that the wipers and dash lights were fine before I bought it to them and they obviously didn't check the area before give me the car back. Be careful, very discourteous and when I became angry they just dont want to deal with an angry customer! Even more dismissive! I was eyeing the cute white buggy in thier showroom but wouldny buy squat from them them ever with this customer setvice. Especially after his comment about the car being 11. He obviously confirms because it is 11 itvwould bever be thete mistake! The mechanic obviously took a screw driver and stirred it around the steering column! I will update this post as the handeling proceeds to warn other customers