Ford of Latham in Latham

Jerry was a good salesperson. He was helpful and courteous.

All work was done well and on time in their beautiful new facilities. Been a customer of Ford for a long time and will probably continue to have them service my Lincoln in the future.

Im 100% satisfied with the quality of service provided by their service dept,. I highly recommend any Ford drivers to consider bringing your car, truck or SUV to Ford of Latham for all your service needs.

I had a great experience at Ford of Latham! My salesperson, Jerry, was fantastic he s genuinely a cool person and made the car-buying process enjoyable. Jerry really listened to what I was looking for and was super helpful in finding the perfect car that met my needs. No pressure, just a friendly and knowledgeable approach. If you re in the market for a new car, I definitely recommend asking for Jerry he ll take good care of you!

This was by far the most enjoyable car buying experience I have ever had. Joe Tanski and Kwame Jarvis made everything virtually painless! Anybody looking for a new vehicle- go see Joe and Kwame.

Excellent,efficient and helpful service as usual. No one can beat the service at Latham Motors, not only in the sales department but also in the service department as well. This is the 21st car that I have purchased from Latham Motors and the way in which they take care of their clients has been consistently excellent since my first purchase in 1971!

Excellent service great people

Bad customer service. Terrible communication. Money hungry. Takes advantage of people & their money. Car is in worse condition. Do not bring your car here.

I would never recommend buying a vehicle from this dealership. Multiple phone calls, no one responds, leave messages no return calls. They cannot service a used vehicle you purchase from them. They turn you away to other dealerships because clearly they re incompetent people and cannot work on the vehicles they sold you. I have no clue how this company is even still in business.

I love the truck very much and most of the people I worked with but I feel that the truck wasn t fully ready to have taken delivery. Had to go back and get an antenna and the factory code. I ordered a drop in bed liner and cover for truck, paid for it and asked if they would put it in as part of the delivery of the vehicle when it comes in. They wanted to charge me 2 hours of labor for something that took me in all about 20 minutes. The day I picked up my liner and cover was not good. Of course the liner was a no brainer but the cover! The parts guy gave me a box that was way larger than the bed of the truck so I asked him if he was sure this is the cover and of course the I know what I am doing attitude came out. I put the liner in and opened the other box to find step rails and brackets. So load them back up and waste more time going back to get the right part and this time I made them verify the part number on the box.

Try to scam for service. I run a rental company & had a mechanic friend brought in a Lincoln MKZ for a manufacture recall (regarding some brake issue). The mechanic took off the wheels & told my friend that brought in the car the lug nuts were corroded and aren t able to complete the recall service. Also purposely removed the battery cover after refusing to replace the battery insulator & lugnuts (totally to $300 something when we really just brought the vehicle in for a manufacture recall - they refuse to complete saying the lugnuts can t be put back on the car as it ll expand with heat - if you know anything about cars you know it s BS). My friend saw the lugnuts & he confirmed with me it looked just fine. Also confirmed 3/4 lugnuts from the car was taken off upon attempting to service the vehicle for recall. After we refused the offer for replacing lugnuts / battery insulator. The lugnuts were *magically* put back on the car (which initially they told us they couldn t be put back on unless we replace them). Waited a week for the recall parts to get to the dealership just to be up charged for a simple manufacture recall. What a shame.

My grandpa almost died in an ambulance accident you make your cars good!!!!

Been trying to get ahold of someone for 2 damn days and I guess o ly one person works there because it s the same person that answers everytime. Keep getting sent to different voicemails. Never ever will I buy another car from them

4 appointments and 3 repairs to finally fix my tuck. 3 of the 4 appointments the dealer attempted to charge their $200 diagnostic fee. I had to be a Karen and argue to get the second and third diagnostic fee removed. Ill likely go back, just because I was even less happy with DePaula on a previous repair.

Outstanding! I cant say enough about the team at Ford of Latham. They made my buying experience a breeze. I want to give a shoutout to Hunter and Grayson, you guys rock. I also wanted to compliment the entire team, everyone we met along the way was welcoming, helpful and professional. If you are in the market for a new vehicle I encourage you to stop by Ford of Latham.

LIterally had a deposit on a car and backed out. Call the dealership and try to reach sales. Put on hold. Hung up on. Connected to a voicemail that literally says This is xxx, call me back. If trying to buy a car is this hard, then what will service be like? No thank you. Found another Ford dealer who answered my call first time, got me to sales person first time, gave me MORE for my trade-in, and NEVER said so, you think youre going to buy a car today? Brought my new car home today from another Ford dealership not that far from Latham (and it is a better model than the one I had the deposit on!).

This dealership offers a great team thats customer focused and efficient.

Hunter and the rest of the team was very helpful during the whole process and went above and beyond

Great place and great people all the way around, thank you!

Avoid getting service here at all costs. They send you a video of the inspection with the mechanic telling you why a vehicle can pass inspection. Then when you talk to someone behind the desk they will tell you it failed and try to upsell you. Super sleazy.

This car dealership is very small. We went there on a snowy day. There were basically no people working there and there were more customers than customers. However, their work efficiency is really bad. We waited here for several hours and nothing was done. They really need to improve their work efficiency.

There is an extensive inventory of vehicles from which to choose. The sales people are knowledgeable and helpful.

UPDATE:Still not convinced this is a good place for car service, they have no sense of urgency to complete customer cars, first they misdiagnose the car, I ended up diagnosing and telling them what I think the issue was. They agree with me and now the car is with them for over one month and I keep calling every week . PLEASE BE WARNED ..this is a car still under ford warranty. I am not even sure they have enough staff at this point. Customer team service team is super bad. I went in to have them look at my car and they seem not to know what they doing here. I was told a service coordinator will call me to book appointment, they took my contact. I never got a call back, tried calling and it s always going to voicemail. I will recommend looking for a different center to service your car. Off course buying a new car, you will have a good experience because they need your money but when it s comes to service PLEASE GO SOMEWHERE ELSE.

Had a 130 appointment there today waited 29 minutes noone there. 2 people standing there told me they were waiting a half hour 5 workers walked by noone asked to help or find out why we were there yeah im out ill go somewhere else

Great service! Friendly staff! Quick service

For sure fast service. I came knowing what I was going to buy and they had me in my car in about 30mins. Woulda gave a 5 star but they could work on their deals some

When customer service seems to be at a all time low, that is NOT the case at Ford of Latham. From the moment I walked into the dealership until I drove away with my new Ford Bronco, the service provided was 1000%. My sales consultant, Hunter Talar, went above and beyond to assist me, provide information and make my car leasing experience nothing but the best. Looking for a vehicle, stop into Ford of Latham, ask for Hunter, you wont be disappointed! Excellent job Ford of Latham! Kudos!

Always great a great experience from Ford of Latham. Friendly staff that go out of their way to get you the best deal. Huge selection of vehicles and top notch service.

Hunter was my salesman and went above and beyond for me. As a single parent veteran this ment a lot, and I hope he gets recognized for how dedicated, honest, compassionate, and how well he communicates. He really went above and beyond making my experience one of the smoothest and pleasant vehicle purchasing experiences since buying cars. I absolutely love my Bronco!

John the salesman was awsome

Gary: I am sorry I could not find you on Saturday. That said, I want to make sure everyone knows - go to Latham Ford. They stand behind what they do, and if there is an issue, they will make it right. In my case, Gary made sure I was taken care of for my F-150s service. The technician who did it- did a great job, and even took a good video of my vehicle to show. Because of this, I will be not only bringing my truck back when I need service, I will look when purchasing newer, and my fathers Ranger will be in soon for service. Gary - thanks again. James.

Service was great. People are friendly and helpful

Very friendly atmosphere, got done quickly once they received the part

Would absolutely recommend.

I couldnt be more pleased with my experience with the Ford of Latham. Their sales team did not give up in finding a deal that would suit my family needs. Grayson is a great salesperson and well definitely be doing business again in the future.

Quality unscheduled needed service for properly inflated tires. Ford of Latham was terrific.Recent service at their new dealership, quite stylish.

Totally understood and corrected any and all past problems.Thank You ,Keep up the good work.

Make sure everything is all set before you leave there, I was lied to a few times and I had to call finance institute because dealer had my wrong address. I do not recommend this dealership

Dan from the service department was amazing. Had a warranty fix on my ford bronco that I wasn t sure would be covered. He got me in for an appointment quickly and communicated/had it fixed very efficiently

Ford of Latham is a wonderful dealership, as long as you do not raise valid complaints. We recently purchased a new Edge after coming from another dealership and trading in a problematic 2019 Edge. We had the pleasure of working with Grayson Boswell purchasing our vehicle, who made the entire process wonderful and warming. We sadly needed to raise valid complaints concerning service timeliness, parts availability, miscommunication from Latham Ford Customer Relations staff, unexplained joy rides during service drop offs exceeding 50 miles on the odometer, and general disregard for the condition of the interior of the vehicle when picking up from a service visits. On several occasions, Customer Relations staff offered immediate remedies and corrections to behavior experienced, with the expectation that a review would receive a 5-star rating, because that is very very very important to Gary Mandrigues the manager of Latham Ford. However the most recent concern, after picking our car up from service call involving the rear driver window gasket, we complained about technician produced garbage left in our vehicle (food wrappers and dirt beyond normal course of work) Recently, we scheduled an appointment for recall and maintenance in mid-November for the first week of December; upon our arrival, we were met with an immediate defensive conversation by Vanessa Andrew, the Customer Relations Representative of Ford of Latham, after informing the service technicians we were here for our appointment. We ultimately discovered, that our scheduled service was outright denied as we have been labeled as Continually Unsatisfied Customers. Should you wish for a positive experience with Latham Ford, do not provide feedback of any kind, otherwise they may feel overly empowered to reject your service requests, and then chase you down inside, ready for a defensive encounter, coordinating amongst themselves with walkie-talkies. If there are genuine concerns with your experience at Latham Ford, please know they are part of the Lithia Motors network. You can contact Lithia Customer Cares direct at [email protected] for a level of customer service you may hope to expect.

This place has continuously made me buy my Fords elsewhere. They try to force an unwanted, high margin, dealer package that includes a tire and upholster warranty package that push their advertised prices up thousands. Sales people don t know the products and only do paper running for a man in the corner.

Took my truck in to get the water pump replaced due to a leak, they made the leak worse. They don t have loaners cars, they might tell you they do, but there s never any available so don t count on them.

So, we looked at the vehicle one day, test drove it, put down a small deposit and everything else was done by the dealership! This was by far the best time I have ever had buying a vehicle. Literally less than an hour there. As for the salesman, HUNTER, he was amazing, friendly, outgoing, polite, and did more than expected. I bought a used car and they basically turned it into a New car for me, tires, brakes, tie rods... runs like a dream and looks like one as well. Thank you Hunter!

Great job fixing the truck. I thought the truck took a little too long to do the work, but I was not scheduled to have work done. My truck broke down and 5 days to get back to me after diagnosing the water pump, ordering and receiving the part and replacing the water pump. I wish they offered me a loner vehicle even if it cost me money. Also, The bill was told to me on the phone was $300ish cheaper then it was in reality

Go see Hunter at Ford of Latham. He s the man!

An hour plus drive, this was absolutely worth the trip. Amazingly the process of purchasing a vehicle has tremendously chngd from past purchases of rudeness, and just not willing to listen to the client. Evryone here-Amanda the dream lady that gve me a lower lease than three yrs ago! How cld that b possible! Latham Ford has a cohesive passionate team-G.J. & Mr. G.-Sincere gratitude for the phenomenal experience-No doubt that I Love my Explorer!!

My second time buying with them always a good experience! Great personalities and very thorough! Recommend Jeremiah hes very helpful and friendly!

Grayson is an honest salesman and helped me get in the perfect vehicle. Definitely the go to place for my next vehicle.

I brought my car for inspection and The Works maintenance - been here many times over the years. There was no CEL on before dropping the car off. Told that the tires couldnt be rotated due to swollen lug nuts and inspection couldnt be done because of that and CEL - but charged me anyway. [Later, went to a real mechanic who had no problem doing the tire rotation and inspection - no CEL either!] Then, given list of bogus recommended maintenance items totaling over $2500. Somebody at Latham Ford just wants my money but cares nothing about saving me money and taking care of my vehicle. Ill never visit this dealership again except maybe for parts and might never buy a Ford vehicle again.

Had the best experience from the moment we walked in the door until the moment we drove away with our new car everybody was very informative, answered all of our questions and went above and beyond to make sure that we left as a satisfied customer. The car was beautifully detailed, and everything was ready to go when we walked in to sign the final papers.

If you want to experience, warm, competent and friendly experience. Take your car to Ford of Latham.

Excellent technician, friendly and knowledgeable

I took my Ford Explorer to this location. It was there for over a month. To be fair, it had a number of maintenance repairs needed (i.e. new tires, brakes, windshield replacement, etc.). The repairs were professionally completed and I wouldn t have minded it being there so long if someone would have communicated with me, even each week on the status of the vehicle. However, the lack of communication, follow up and difficulty speaking to someone in the service department via a phone call is absolutely ridiculous. There was literally zero communication. I left a number of messages with no return, both in a voice mail and with different people that answered the phone. Even when I picked the vehicle up, there was no sense of urgency by anyone in the service area. I would not return to this service location, simply because there is no communication or sense of urgency to return your vehicle. Customer service was poor at best.

Told me I can t buy a car after I signed an put a deposit on the car said something was wrong with the vehicle then was listed again for much more the next day

Staff were very professional, extremely helpful and respectful of my time and situation. Would highly recommend them and will continue to do business here. Thank you, Ford!

By far the worst customer service in the service department I have ever encountered!

Steve Galea Steve was excellent. He was the best salesman one could ask for. Jerry

I leased a 24 F150 from Grayson Boswell. The whole experience was a 5 star. Sales manager was very nice. Grayson handled my purchase at the same time as another customer while still providing excellent service. Will absolutely recommend

December of 2023 my boyfriend and I drove all the way from New Jersey to this dealership to buy our truck, which was 2 and a half hours away. They said it was certified pre-owned vehicle. 2 months after buying this truck the glow plug went .Not even 6 months later the exhaust sensor went. When we called them they told us there was nothing they could do for us. When we took our truck to the shop we found out there were more problems than just the glow plug , the rear main seal was leaking , and the left rear axle seal. 2 months later the WHOLE breaking system went . When I tried to get in contact with a manager again they would not answer. Also every sales person we had doesn t work there anymore, a little weird right???? Beware of their certified pre-owned vehicles, do your research!!!

Service department is THE WORST. They need to train their staff to have the correct information.

Quick, easy, and fair!

I purchased a Ford F-150 from the dealership this dealership put the cart before the thats how I sum up this place-packed lot not even a place to park your vehicle that you drove there look at their vehicles the two salesmen I dealt with were just fine but when it came to negotiating a price I felt like I was dealing with the head mob boss he was obnoxious rude and just turned me off I was paying cash hard-earned money for my vehicle that I wanted to purchase I had to go above and beyond this negotiator person and therefore I have my truck got my truck home weather got hot no air conditioning I had such a bad taste from that dealership that I was not even going back there to have it fixed therefore I stayed local and went to my mechanic who fixed it stay away from this dealership just not professional and for those two salesmen I hope they found different jobs even spoke to a nearby dealership and said somethings wrong and crazy with that place Latham Ford goodbye no more but love my used truck

Polite, not pushy....These guys listened to me...did not interrupt ..confidential...sent me away n the vehicle of my choice...where can u listen to sum Led Zep & Ozzy while purchasing ur new ride? Latham Ford!

Friendly staff and easy to talk to. Willing to answer any questions.

After an initial rough start with the online appt department, in the end I walked out with a car I love! Both Trevor and Bobby went out of their way to work with my husband and I, there was no sales pressure, no bait and switch and no surprises. They were efficient, pleasant and knowledgeable. Due to these two individuals I will be going back there again when its time to buy another car. Hands down one of the nicest car buying experiences weve ever had!!

Tried to make an appointment to buy out my lease and the sales manager tried to tell me that Ford had changed their lease agreement and I couldnt buy the car with a check but had to finance it through them. I also had to look at the price of another lease alongside the buyout financing. I talked to Ford Motor Credit and they said no, that wasnt true so I went to another dealer, gave them a check and got the deal done in 30 minutes. Definitely will never do business with them again.

Lets talk about the worst dealership experience Ive ever had in my life. Well start out by dropping my car off for a safety recall and a tire plug, when I was able to pick my vehicle up (after calling the dealership over 20 times trying to get through to anyone in any department but all I continually received was a voicemail) I open my hood to find that it looks like my vehicle was taken apart with a pocket knife and put back together with a hammer, with the horn never being plugged back in, the radiator cover gouged and hood support missing. I return back to the dealership the following morning to be given a loaner car while they fix my vehicle and for the icing on the cake the 2024 F150 they gave me as a loaner refused to start in one of my customers driveways. After calling the dealership to tell them this I was transferred to the voicemail of the service department and was forced to make several other calls to get in contact with anyone who was able to help me. The resolution to the issue came from me paying myself for an Uber to drive me over a hundred and fifty miles back to the dealership now I get to submit a receipt and hold my breath for a reimbursement on the $180 Uber ride. I strongly encourage anyone reading this to do business with any other Ford dealership aside from Latham Ford the entire process I have been through in the past 3 days has been consistently terrible and disappointing. Edit: The lower portion of my bumper will also need replacement since the tech ripped the fastener out and split the retaining clip. Edit 2: Tried reaching out to the owner as requested in his reply left my name and number never received a response.

We had a very good experience at this dealership. The sales floor was pristine and the staff was wonderful. Grayson, our sales associate, was very knowledgeable and courteous. We will definitely be back to buy another and would highly recommend it.

Like several others, I wish I could give this 0 stars or even negative stars. I bought my brand new vehicle two months ago. It had a dent, chip and several scratches in it. The dealership promised to fix it and made an appointment for me to come in. In the meantime, my license plate holder broke off and I had to convince them to warranty the item. When my car went it for service on a Friday, I heard nothing all day. I called and called and no answer. I finally went up in person at 4:59 (they close at 5) and was told oh we didn t do any work on your car and have to keep it through next Tuesday . I took my car home and brought it back Monday morning. Well guess what, the SAME thing happened- no call, no answer. I went up and they tried to tell me the work on the chip had been complete. The chip was in the exact same condition I had brought it in. I called the sales manager (yes, sales, because no one in service would help) and he informed me the touch up paint wasn t even ON SITE so it was a blatant lie that any work had been done. Fast forward to the next day, I go up to pick up the car after being ASSURED the work had been done. It looks like someone took red nail polish to it. No buffing, smoothing or clear coat. The vehicle NEEDS to go to a body shop but since there isn t one on site, they are trying to do a cob job. I was told it would be fixed soon but that was several weeks ago and I have heard nothing from them. The people in the parts department are just as unhelpful. I ordered floor mats from Ford and was required to have them shipped to the dealer. Both times I went the parts department said we don t have them , well actually they did, they were just unwilling to look for them. I cannot express how frustrating it is to experience this kind of service immediately after purchasing a new car. You shouldn t have to physically drive to the dealer to get an update on your vehicle. Perhaps the worst part is how unphased the service advisors were, which says to me- they are either told not to care about customer service or are so used to dealing with upset customers they don t care anymore. To whoever is responsible for responding to this- before you tell me please reach out to discuss your concerns , don t bother. I HAVE reached out numerous times over the phone and in person and you have done NOTHING. If you want to make this right, you can call me. Best of luck to anyone who purchases a vehicle here, I hope you don t ever need service on it.

Sales person made my decision easy

Grayson was great to deal with.

Great customer care and friendly service!

Fast and friendly. Everyone at the dealership was friendly and provided outstanding service during my new vehicle purchase. My salesperson Hunter provided me with a seamless transition while trading my car in for new vehicle.

No B.S. Switched to Latham Ford from another Ford dealership that I previuosly leased three F-150s from. Hunter, the Saleman; Trevor, the Sales Manager; and Brandon, the finance guy were all a pleasure to work with. Would definitely recommend.A+

I had a pleasant experience buying a used car last week from Ford of Latham. I had lots of questions about the car and they patiently answered them. They allowed me to talk directly to the mechanic who had worked on the car so I could ask questions and he was helpful and seemed knowledgeable. I was especially pleased that the dealership understood the Federal Tax Credits and was able to handle the correct process and offer a transfer of the credit I qualified for. They made the process of pick up and payment very easy. They were not pushy about adding in extras. I made my initial inquiry for the car I wanted through the website - I never received an answer to that query, but when I called in, I got immediate help and all my future calls were promptly returned.

Great service, good people who looked to get myself into the right vehicle.

Salespeople are very aggressive and put pressure to buy. Also had to dispute a charge with my bank after finding something wrong with the car and texting my salesperson and calling several times.

Stay away from this dealership, they force you to buy via finance through them & lie to your face about made up warranties & policies. I would go to any other Ford dealer at this point vs them. Very very shady.

Dewin De Jesus made buying my Ford Edge an enjoyable experience. Dewin even made sure to pair my phone/car with FordPass before I left the dealership. Everyone at the dealership was so kind and helpful, even during their busiest hours. I am very happy with my purchase and experience at Latham Ford! Update: Be careful buying vehicles from Latham Ford. My 2019 Ford Edge had transmission issues the first two months that I owned it. Thankfully it was still under warranty. Each time I brought it in to get looked at, they ran a diagnostic and told me nothing was wrong with it. After the fourth time, they admitted that it was something wrong with the transmission, but the transmission s guy was on vacation. The entire transmission needed to be replaced within just a few months of owning it. I recently purchased a new 2024 Ford Edge Titanium from Latham Ford (avoiding buying used because of the last experience). The car buying experience was decent. The sales representative was very kind and thorough, but the used cars manager was rude when negotiating price. Being a new car, I was told that it came with two car key fobs. Upon pickup, I was informed that there was only one fob to be found and that the other one was ordered. They offered to have their mobile service unit come out to me to reprogram the key. When the fob arrived, service called to inform me that their mobile unit was down and that I would need to bring it in to the service department. I made an appointment and dropped the car off. I received a phone call that my car fob was actually not in and that they would need another day to order it. I tried to call service to see what the status was and no one has returned my call in over 24 hours. Just because they cleaned house and got a new building does not mean their service department runs smoothly.

Grayson made my experience Smooth from start to finished!! Very nice and Personable Attitude. I already recommended others to Deal with his Service. Thank Again

My sales person, Sam and Sales Manager Tom were first class. They made the process seamless and enjoyable. The building is beautiful and their inventory was top notch. I will not be buying my cars anywhere else from now on.

Made an appointment to buy out the lease. They ran out of time, said comeback tomorrow we have to inspect it since essentially youre buying the truck from us, said OK throw in a detail and an oil change since were buying the truck from you went back the next day sat for 2 hours while they had the truck in the back. Finally got the truck. It wasnt detailed, no oil change. Gave a an IOU for an oil change and a detail from the only guy who knows whats going on in the whole building. Ill take this whole review of our experience down pending the IOU is satisfied. Within a month...because thats when the IOU expires.

I just came back from the tire check on my new BMW which I bought From Latham Ford. My overall impression of the service department is that it s sloppy. The Service should taken 20 minutes but was almost 2 hours long. They lost my car and couldn t find it. Everyone who worked on it went out for lunch and if it wasn t for Dan I d probably still be there Dan was very helpful

Seamless service from beginning to end! Friendly, professional and knowledgeable! I couldn t have asked for a better experience in buying a car! Thank you Latham Ford and everyone who made made my long awaited dream a reality! You rock Cade Saba! :)

Great customer service. No issues and no wasted time.

Will never recommend this dealership. Not only are they done with you once you buy the car and they lie about what has been done to the car by them before it s placed for sale. And when you try to contact them, just voicemails and no returned calls.

Just bought an awesome 2023 ford escape. This is my 2nd one, I love them so much. This time I dealt w/hunter and he did everything he could to get me the deal I needed. Stop in and see him! You won t be disappointed.

Our sales person, Sam, was absolutely fabulous. We ll informed, patient, personable and absolutely no pushing or pressure.

The mobile service is amazing! I love that they came to me for my oil change instead of me having to take time off work.

Trying to charge 1k plus over asking price because I want to use my own financing.

Thank you Bobby for not only the great deal but the fun and enthusiasm you put Into making it . I m looking forward to many years in my new Explorer !

One of the best car buying experiences I ve ever had. My wife bought a car there and I saw how good her experience was and within a week I also purchased a car with the dealership. Greet people especially Sam. Just simply great dealership thats Committed to good service. I highly recommend Ford Latham.

Very helpful and personable! Got me the deal I needed in the exact vehicle I wanted. Sam was great!

We went to Latham Ford to drive a new Edge. Our salesman Bobby, and Mgr Trevor, were excellent to do business with. They were very informative, and, worked with us diligently to get the best deal in a vehicle we liked. Ended up buying a new Escape, and, my wife couldnt be happier with her new vehicle. I have purchased alot of new cars in my life (15 or more), and this was one of the smoothest and least hassle car buying experience I have ever had. Bobby and the staff were knowledgeable, answered all of our questions, didnt pressure us on any certain vehicle(s), and gave us a deal we are very pleased with. We would definitely recommend. If youre in the market for a new/used car, give them a shout. Youll be pleasantly surprised with the car shopping experience youll have.

Could not be better awesome

I just purchased a vehicle at Ford of Latham. This will have been my third one in the last 18 years of doing business there. With this purchase due to unforseen circumstances with my current vehicle. My Salesman Bobby Jackson, Sales Manager Trevor and Finace Manager Rob Filtua were excellent.

Terrible service. I have been trying to resolve an issue for over a week and they are nonresponsive. They have had my vehicle since early June. They lost my paperwork and cannot locate my vehicle. Do not use this service department.

Sales department is the worst.

Bobby Jackson is the best salesman. He took care of me and it was a smooth car buying experience. I walked in as someone who just wanted some information. And I left the same day with my brand new 2024 Ford Maverick Hybrid. Thank you Ford of Latham!

Folks, just want to give a shout-out to Latham Ford. I could not have had a better experience than with these amazing folks at the dealership. They literally go out of their way to make sure you are satisfied with your service. Oh, and did I mention that they have a mobile repair service that will come to you and perform whatever is needed? From start to finish, it was an excellent experience and one I plan to use again and again in the future. Thank you so much and a special shout out to Rhonda Dingman in the Service Center. She goes out of her way to help in any way she can! Thanks Rhonda.

I want to say thank you to Rob he was very, very helpful, friendly, respectful and polite. He had answers to everything I needed to no. Im very satisfied with the service and recommend anyone to go check him out.

I had an incredible experience at Ford of Latham purchasing my first car! Bobby Jackson, Trevor S., and Brandon T. provided me with exceptional service as I searched for my Bronco Sport. They went above and beyond to help me get into the car of my dreams. I would recommend this dealership to anyone interested in working with honest and kind people.

Had a great experience with Marcus Ramundo at Latham Ford, he was professional, responsive, helpful, etc. I would highly recommend doing business at Latham Ford and with Marcus!

Good overall experience, John was eager to make the sale but not overbearing which I appreciated. Advertised price was best I found in area. Paperwork next day with Brandon was quick and easy. Had to haggle for trade in value, but their job is to do right by their employer, and first number anywhere is always going to feel low. If I m in market for ford again will return to Latham.

My buying experience with Ford Latham has been the smoothest. The Latham team, Marcus, Trevor and Brandon were great.

There were some paperwork issues on the dealers part. But they compensated me for the inconvenience. Excellent customer service!

Awesome dealership! No cheesy sales tactics, great communication, and very attentive. Im thrilled with my Ford Bronco.

Everything from the salesman to the negotiation was painless. They made purchasing a new, or in my case a late model used car a breeze. Buying a car today is stressful, but not at Ford of Latham. PS Im 78 yo. The current Auto prices are what I use to pay for a house. Do your self a favor if your in the market for a a vehicle see if you agree with me, try Ford of Latham.

Bobby was so accommodating when me and my wife showed up just before closing. Stayed late to help us and was even willing to come in on his day off so we could take the car home. He got us into a brand new explorer and we couldn t be happier!

This place has terrible service. Whenever I leave a message they never call me back and they dont complete the work on time as they stated they would.

I wouldnt reccomend purchasing a vehicle here. Had a very poor experience.

Ill start with the negative feedback, which wasnt too big a deal. I was working with a salesman and didnt end up leaving with a truck on my first visit to the dealership. However, I did put a down-payment on a truck with the promise Id be back in touch the following week with my financials secured. When I left a message with the salesman I received no call back and made no progress with two subsequent calls. When I returned to the dealership I learned the salesman was no longer working there so that explained the unanswered voicemails. Again, not worth removing even a portion of a review star, just seems odd that nobody was given a heads-up there was a sale pending which needed attention to finalize. On the positive side, I couldnt imagine a scenario other than being sold a vehicle for half-price that would make the rest of the experience better. I was more than happy with the price agreed upon for the vehicle I was purchasing and I was satisfied with the value negotiated for my trade-in. Every team member I interacted with was professional, respectful, and seemed to take genuine interest in fulfilling my requests. Ford of Latham will definitely be my first call for my next truck.

Marcus, Trevor, and I am sorry but forgot the guys name who helped me sign all the documents, were all so great to me. I walked in saw the 2 door Bronco I have been waiting to get since they first came out. My team made it happen in less than a couple hours. I drove it home, same day! I love it! Thank you guys!!!

Everyone was very friendly and helpful! Couldnt have asked for a better experience!!

tried to pay a car off of them on driveway and horrible customer service had to buy another car from another dealership i called them a person hung up on me

Walked in on a Thursday, walked out Friday evening with a new Ford f-150 lightning! I ve been searching endlessly for the right lightning and at Latham ford I was able to finally get my hands on the one I ve always wanted. Grayson was THE BEST in the process and made it truly a wonderful customer experience. His dedication to customer satisfaction went above and beyond. He worked with me knowing the short amount of time I had to spend in the dealership and made it happen. Latham Ford exceeded all expectations and truly put the customer first. I will make sure to refer all of my friends and family to go see Grayson and the Latham ford family for all of their future car needs!

Salesman - Atiq Sadaat....I had a 1p appt as my lease on 2022 Ecosport was up in August. I was there at noon attempting to call to see if anyone available. He came out noticed Linda A on my license came up to window & knew I had the appt was willing to help me right then & there. I was very happy with his knowledge & service. This had been my 1st time with lease wanted to know options. Took me for a ride in a 2024 Ford Escape that had so many amenities I would need help with them. He listened thruout negotiations & I left with that car very satisfied & impressed. Hang on to this salesman he was GREAT! Rating 5+ Manager - Rob Filuta.....I was skeptical about returning to Ford of Latham. NOW, After dealing with Atiq I met Rob Filuta, mgr. I could not have been happier with the service I received. Buying a new car without alot of pressure & having both of these gentlemen so willing to assist me in every way was so much more than I had expected. Not only did they assist me & show me how things worked I was amazed we could finalize the deal within a few hrs. so much paperwork involved (Ford - you need to work on that..lol) thanks to them both I was able to drive my 2024 Ford Escape home the same day. I was not even sure a new car was something I wanted. This mgr was as GREAT as his Salesman! Rating 5+ At 71 yrs old I have had my drivers license since the age of 16 & have owned & driven many cars in those 55 yrs. I have seen alot of salesman & mgrs. & I can assure you at Ford of Latham, Salesman Atiq Sadaat will be working for you & Mgr. Rob Filuta will make sure you have had the BEST EXPERIENCE buying/leasing a new car than you can ever imagine.

I truly wish I could give them triple ZEROS because don t even deserve a single star took my car there & they just had it sitting in the back not working on it for days meanwhile am spending unnecessary money on a rental because they denied me a loaner car then instead of fixing the car they actually mess up my trunk more than what it already was a lot of these businesses cater more too Caucasian then they do with Hispanic & Afro American people so don t believe the hype of other peoples so called good reviews most likely they where all white

Had a good buying experience. No hassles great salesman Bobby.

After 26 years of buying the cars, for my personal use and for my kids (about 12 cars), this is the best experience I had. Thank you Bobby Jackson, and Ford of Latham, NY.

Just had my truck serviced. Ford of Latham, made this the easiest experience of service that I could ask for. This was a seamless process.

Great experience Rob the sales man is awesome and help me get something I truly needed

What can I say ..I m glad I shopped around and was amazed by the respect and care from their team! There was no doubt I made the right choice with going with them! Rob was an amazing and sincere salesman while Trevor was good with all the paperwork and entertaining my 4 year old granddaughter, who now wants to work there! lol. If you need a new or used car stop by..you won t regret it!

Great Sales team. Jarod and Nick were great. Very helpful and no pressure. Go see them. You wont be disappointed

The staff works well together to provide the customer a positive experience.

I m happy to visit their new location in Latham. I ve decided on a vechicle and they are working on locating what I want.

Loved loved loved my experience with Latham Ford!!! Atiq was an absolute gentleman and took immediate care of me -so kind and has a great smile! Trevor was all sunshine and had the biggest smile and has wonderful people sills!!! Jarod was incredibly knowledgeable teaching me EVERYTHING about myNEW CAR k. ThNk you so much

Exceptional customer service. John and Brandon did a great job helping me find and purchase my 2024 Expedition. It was an excellent experience that exceeded my expectations. Latham Ford is by far the best Ford dealer in the area.

Bobby is good

Wyatt had me in my dream truck with the payment i wanted in just a few hours!! Now im riding in style again!

The sales team at Latham Ford were great to work with. Fair, true to their word, responsive and professional! Especially Wyatt, Henry and Trever! Beautiful new showroom and honest and fair sales team is a great combination!!!

Worst dealership ever! Shady individuals work here for sure. Wouldn t ever recommend getting a vehicle from here. Go to Keeler Honda, they take care of their customers! These people claimed I didn t make enough when they can t read a simple paystub. Wanted to only give me 100$ for a working vehicle and I told them I could get more for it at the scrap yard and even more if I tore it apart and sold by parts. I know damn well they re going to make a lot more off the auction to just trade in for 100$. This place is a joke and kept hiding the paper work. It wasn t until we started discussing monthly payments and I realized they were still unbelievably high. So I asked how much the trade in worth was for? Then they finally told me. I told them to take the car off and all the sudden they did not want to do business with me. They were going to steal my car from me and when I took it away it was no longer worth it for them to try and help me. Didn t even want to show me a vehicle they thought I could afford. Long story short I went to Keeler Honda and got the same vehicle and trim I was looking at ford of Latham just a different color and they actually knew how to read paystubs so I got approved and my payments were SO MUCH CHEAPER than 520$ a month. And it has LESS MILES! I can t speak more highly about Keeler Honda. Don t ever waste your time here, if I could give a negative review I would, one star is too generous for these clowns. They also have people harass you if you say or comment anything negative about them. Ford of Latham is a joke!

Thank you Christian, Trevor and Jarod for my brand new 2024 ford bronco wildtrak!! Made the sale in less than 20 minutes they were AWESOME to work with!!!!

This was my first time at Latham Ford. Rob Filuta and staff were knowledgeable, helpful and answered all of my questions. Latham Ford has a large inventory of vehicles. Rob helped me nail down the car that I wanted and loved. I would recommend Latham Ford.

Grayson was great and very helpful. Finance portion with Brandon was also a breeze! Couldn t be happier with my purchase!

Jarod answered all questions we had with all the detail in the world about the trucks we were looking at and Zack made the searching and buying process incredibly smooth!

Great experience. Made everything very simple.

Henry Rauche is a great sales professional and was amazing to deal with! Will recommend you work for him with for your vehicle purchases!

Great place to buy a vehicle and not just a Ford. Last time I got a 2020 Ram 1500 but now Im back in a F150 my 2nd one from Latham Ford. This is mine 2021 F150 XLT Sport 4x4 6 cyl and I love it. My sales guy was Trevor, I believe I was his last sale in which he got promoted to Finance. Congrats my friend. It was great seeing you on May 10, 2024 when I got my first oil change and got my 30,000 miles check up. Thank you Latham Ford

Aria is our salesperson and very please with service and personality. Jarod , the delivery specialist and even though it is our 4th escape he enlightened us on features on the ford pass, his knowledge is above and is beyond expectation. Thank you for both for being so kind and knowledgeable.

Salesman was nice but finance guy thought he could take advantage of me because Im a girl. Also they said they needed to check my credit and I specifically asked if they would do a hard hit on my credit and they said no. Well turns out they didnt just do one hard hit but two. Definitely not buying from people that lie and dont treat you with respect.

do NOT go to this dealership! I was lied to multiple times, and the financial manager is a scammer. They took advantage of me being a younger customer, and on top of it, they ran my credit through multiple banks without my permission Everyone at this dealership is a joke! Dont trust any of them.

The customer service at Ford of Latham was the best Ive experienced in any company Ive ever dealt with. The staff walked me through the entire process and I never felt as if there was anything I didnt clearly understand.

Easy to deal with, straight to the point

I purchased my vehicle 3 months ago through this dealer ship. There were Amazing ones like Will and one of the supervisors were absolutely amazing and welcoming. But Amanda and the Sales Supervisor as well as my sales man Jared were thee worst. Not only did I catch the side talk of them talking negatively about my family. But I was the only one who purchased a car that didn t get a bow and a picture. They advertise everyone else s sale in that way but didn t with mine because it was a stressful sale. My husband and I agreed to one offer just for them to call us back and tell us that not only do they have to change the offer but the payments went up and so did the APR. Then driving my new car out the lot it stalled 2 times. My husband ran in told them about it and they told us nothing was wrong with it. They treat you like scum when you stick up for yourself. I was promised so many things. Just for the finance supervisor to turn around and tell us that they should ve never promised none of that because that can t make any of that happen. Don t trust car sales man they ll sell you a dream but can t make none of it happen.

Bobby and Trevor were great with helping me buy and finance my car. They did the best they could with internet and printer problems in the new building. The service or detailing department needs some work. I picked up my 2024 Explorer on Friday night, it had sticky residue on the gas cap and going down for several inches. My car was still in Transport Mode, which I didn t realize because my car was already started when I got in it, so I could not access a lot of features. I had to go back to the dealer Saturday morning to deal with the issues. At first no one was available to help me until Monday but then they found someone to fix all the problems.

I was being argued with, being questioned of why I was there, what price was good enough and having random numbers placed on a piece of paper so they could make a sale. I walked in and waited for about 30 minutes to be asked if I was being helped. The manager also was complaining about having to move a vehicle on the showroom floor that HE just sold that he had to move.

process was a joy, Zach Williams knows how to do business

Worst dealer I have ever dealt with. From the salesman that wrote the deal being* too busy to be there to issues after delivery. Failure to help or fix obvious faulty parts like leaks. I got away from them but lease ended and like a fool I gave them one last chance. The guy writing my contract padded misc items and said sign it, not a chance. I asked for a copy to take wit( me he pulled away. This is stuff that went on years ago, I do not recommend this place.

John and Will listened to everything I had to say and got the deal done. Bought a 2022 ford escape and am very pleased. If you re looking to buy this is definitely the place to be.

By far the worst dealership I ve ever had to deal with. If I could ve given 0 stars, I would ve.

Bad service they sell you bad cars and then they dont respond for the damage to the car they dont give you a response my experience has been the worst

Because of title issues, recall work being done and other issues, it took too long for my vehicle to be available for transfer of sale. Latham Ford did make good on pricing though. Staff was easy to work with.

BEWARE! i received a letter from Ford about extended part warranty, my car has one of the symptoms described in the letter. So I bring it here for a free inspection & free part+ labor if needed. We dropped off the car and it was there for a whole week. Later when my spouse picked up the car he had to pay 194.35$. I thought it was a mistake so i called multiple time to speak with the technician that said the symptom was related to an other issue that is not covered by the warranty. So now i payed for a diagnosis that should be free. A diagnosis that is 10 times overcharged compared to other mechanic in the area. To be honest, he claimed that he explained that to my spouse when dropping off the car but not to me, the owner of the car, the one who took the appointment and was checking on the status of the car. So i had no idea that i may pay anything. Anyway, i dont think that i will deal with them anymore and i dont recommend them.

We purchased our 2023 Explorer Platinum from Raul and he worked with us to get the right deal in the most professional manner along with Nick in Sales Management. And with absolutely no pressure. From a Service experience we cannot thank enough the Service Manger Dimetri and his Service team. They are very accommodating and fix your concerns correctly without issues the first time. Vehicle was cleaned like a delivery. Dimetri is as best as Service Managers come and is a Huge asset to the Ford of Latham Organization. Highly Recommended this Dealership for Sales and Service!!!

Very professional courteous and prompt

The people at Ford of Latham were amazing! Especially Robert Jackson and his manager Henry! Robert was patient with me, gave me options and went to bat for me! I drove 45 minutes to this dealer, rather than 5 min to a closer dealer, because of their customer service and Robert did not disappoint. They went above and beyond and I left driving a new Ford Bronco Big Bend! I never expected to be able to afford such a vehicle! Thank you!

Jarod and the team at Ford of Latham were great to work with! It was a very quick process and I had my car in just a few hours! I love the car and would definitely recommend!

Try to scam you to get work performed on your vehicle that you dont need. No follow through with commitments. Avoid.

Had an amazing experience at Latham Ford, Juan helped get my daughter into her first new car, he was very responsive, great with communication, did not push the sale on her and gpt her into something the best fit her needs, we will be back to buy cars and spread the word! You guys are lucky to have a guy like this!

I went into Latham Ford looking to purchase my first vehicle. From the start, Juan was extremely understanding and helpful. He did not push me to go above what I told him I was comfortable with. I was able to test drive the vehicle and he answered any and all questions I had. I would highly recommend, if you are looking for a vehicle, go see Juan!

This was was first time there. The place was loaded with staff waiting to help, The sales folks were knowledgeable and honest. Gave me good recommendations to get the most from my $$$

Jared was an excellent salesperson. He is polite well mattered no pressure highly recommended at Ford of Latham, as for Jared will not be disappointed

Bobby, Zach and team were very helpful for me during the whole process of becoming a first time car owner in NY/the US including help with first time car insurance. I m Very happy with my Ford Edge!

It was a laid back experience without a lot of pressure getting our new car at Latham Ford. It was nice to have a salesman listen to your wants/needs and willing to find common ground to get there.

They were so helpful and worked until I got exactly what I wanted.

Worked with Juan Reyes and it was a pleasure made the transaction on a new f-150 easy!

I recently purchased an F150 from Latham. Juan Reyes was very helpful and answered all my questions during the process. This was one of the easiest buying experiences I have ever had. I would highly recommend talking to Juan if you re in the market for a new or used vehicle.

It was great doing business with Ford of Latham. They were very friendly, helpful, knowledgeable, and professional. They helped me to find a vehicle that met my needs. My salesman, Raul Ortiz, is new to Ford of Latham, and I was his first sale working there. He has had previous auto sales experience and was extremely helpful and very nice and personable. I consider him a friend, and both of us being veterans of the U.S. military, we were able to connect on a personal level. I highly recommend him to anyone who is looking to lease or purchase a vehicle with Ford of Latham, and I encourage anyone to ask for him when considering getting a vehicle at Ford of Latham!

Bobby and Nick were awesome and super helpful!!

Bobby and the rest of the team did an excellent job of getting me in and out as quick as possible. They were great at helping me through any hiccups that occurred, and were super friendly. Answered all my questions clearly and gave me no trouble. Great dealership with amazing people!

Very nice experience buying my car at Ford of Latham. The manager, Nick is very involved in day to day operations and wants each customer to be happy. Wyatt, Trevor & Zach were all very professional. If you are looking to buy a Ford, I would highly recommend!

Ford of Latham is an excellent choice for new and used vehicles. They were extremely flexible with my work schedule and made the entire buying process a breeze. Juan is a great salesman and proved hes willing to go the extra mile to make sure his customers are taken care of.

James & Anthony were both an amazing help in helping me get my dream car! I appreciate both of them and their hard work immensely!!!

Worst place to go for a vehicle. Poor quality lemon vehicles and poor customer service. Search elsewhere but dont go here !!!

Excellent experience lease to lease very smooth everything went through in a timely manner bravo Zulu to all involved

I love working with Latham Ford. Returning a lease and picking out a car for a new lease was easy and fun. Wyatt had utmost patience with me as I struggled to get familiar with all the new displays and navigation. I have been having routine maintenance done on my last 3 cars there and will continue to do so. Thank you Wyatt and Latham Ford!

Easy to deal with Zach Williams fabulous sales guy also William the credit manager great to deal with within 30 minutes of arriving we were buying the car best place ever

Jarrod, Nick and Trevor were very professional. After some back and forth we made a deal we were all good with. Highly recommend if you re in the market for a new vehicle.

Great service! We were very happy with Bobby.

Excellent to work with! Would do business with him again.

They were very friendly, helpful, knowledgeable, and professional. I highly recommend our salesman, Raul Orti. He was extremely helpful, very nice and personable.

Recently purchased a 2024 Ford Bronco Outerbanks form Ford of Latham. My experience was A+. I traveled 3hrs to purchase the Bronco because they had the best selection and price. The team at Ford Latham was awesome - Extremely high customer service and seamless pick - Would Highly Recommend

My First Experience! You are giving refreshments soon as you arrive. All the staff period was Amazing and welcoming. Jared and Will were Amazing. Great Energy, lovely sense of humor. My test ride with Jared was amazing. He made me feel very very comfortable. As a female they did not try to get over on me either. They explained everything to me and gave me better knowledge. Will made sure to get me the best of the best. I promise they kept their word! Will made sure everything was tooken care of down to the T. I didn t have to make any phone calls or anything! It was great! I would recommend anyone. If you need insurance as well trust me I m not exaggerating they will def put you on to a great team. I left with car issuance of less than $100. Love these guys. They were great 5+ Stars for sure.. Thank you Jared, Will and The Ford Family. !!!!

Highly recommend this LOCATION! Their customer service is second to none. They are consistently outstanding, exceeded my expectations. I was completely impressed with their professionalism and customer service. Highlighting Robert Jackson for blessing us. Appreciated .

Great customer service

the professionalism at ford of latham is amazing hats of to robert jackson he really is a well spoken fine young gentleman.

Wyatt the salesman and Trevor the finance manager were a pleasure to deal with. Best car buying experience so far. Highly recommended!

Wow! The absolute EASIEST car buying experience I have ever had!!!! Marcus Moore went out of his way to accommodate my hectic lifestyle of running kids every which way and having ZERO time to get anything done, but he was so patient and helped me along the way to accomplish exactly what I wanted!!!!! So helpful and attentive to detail and questions, really made me see the VALUE of going to Ford Latham!!!

Thank you too two very important guys who helped me get my dream car. Will thank you for helping me with financing and Bobbie for helping me get the perfect car ! Appreciate you both so much

Bobby and Marcus both, were by far, the friendliest and most respectful salesmen Ive dealt with in years. Highly recommended.

Bobby was a wonderful salesman to work with. We test drove my car, I was fed and hydrated, he offered me a meal (which was great because I was very hungry)! I recommend asking for Bobby (Robert) if you are planning to purchase a vehicle!

I want to take the service department Alex gotch and Al super helpful and Marcus Raymondo for selling me a beautiful Ford explorer thanks have a great day youre walking through every step of the way and help me get a vehicle with less than perfect credit. Also a special thanks to Marcus Ramondo for how can we help with the new Wheels theres a picture of it down below barely no credit and all walked out with almost a brand new car and my payments are so if you got a job got some money little bit of credit go see Marcus. Everybody is super nice.

Shout out to Rob !! He made the entire process easy and comfortable, he listened to all my wants and needs and made sure I was taken care of. Would totally send everyone I know to him and will be back

Bought a car from this dealership just under a year and an half ago. When purchased, the vehicle had about 6,000 miles on it and was in great condition/under warranty. This was a huge plus! Thank goodness that was the case, because since then I ve had about 5-6 issues with it that have had to be fixed. I have tried to call this dealership s service center first every time and have never had ANYONE answer. So annoying. Avoid the frustration and go to Saratoga Ford, or better yet, get a Honda.

Shout out to Bobby and Will for making my experience with Latham of Ford a great one. Buying your first car can be hard but they made it seem like cake work.They went above and beyond to meet my needs and answered every question I had. I couldn t change a thing they did for me. Thank you again!

Don t buy a used car from Latham ford. This car s engine that I paid $10,500 for blew up less than 90 days after buying it. Ford of Latham told me it s the chance you take for buying a used car. Found out they bought it from the auction and sold it to me as certified. It needed struts the day I drove it home, so they never even checked it out before selling it to me. Took forever to get the struts fixed and then complete engine failure. They never offered me anything and now I have to invest $6,500 for a used engine. I thought buying used from a reputable dealer was smart, but I was wrong to trust this dealership!!

Exceptional Service and Quality Vehicles at Latham Ford! I recently purchased a 2023 Ford F-150 Lightning and couldnt be happier with my experience. Thanks to Rob Filuta and Nick Cordi provided exceptional service from start to finish. They were knowledgeable, professional, and went above and beyond to ensure we found the perfect truck for my needs. The quality of the vehicles on their lot is outstanding, and their prices are very competitive. I highly recommend Latham Motors to anyone in the market for a new car. Thank you again , Rob and Nick, for a great buying experience!