Safelite AutoGlass in Latham

Technicians were polite, friendly, and professional! Service was top notch! If I ever need this service again, I will definitely call Safelite! Thank you so much!!

Good work!

Professional job

Excellent service, came to home, updated us every step. Thank You Jake at Safelite!!

Got my windows replced here. No issues. Great service. Fast

The technician was very professional and knowledgeable

I had arrived at the location 10 minutes early and I was told it would be about 2 hours, so i took a seat in the wating room then I pulled my hoodie up close my eyes 20 minutes later, gentleman came in and said, sir, your Silverado is ready. I was like what I had a rear windshield put in My 2500 Silverado I cant believe it. Literally, I was at that location for no more than 30 minutes. By the time I got out of my truck, and by the time I got in my truck and left,,,100% pure great service.

Gregory was friendly and professional and was done within a half hour.

Work was done quickly and professionally, plus it looks great. Couldnt ask for more.

I was signed up for my replacement between 8-12, my serviceman didnt arrive until 130. Frustrating, however once he got here, he did a great job and was done in 40 minutes

I am very pleased with how fast they were able to replace my windshield, it was the next morning. David was very friendly and completed the replacement in no time.....

My tech Manuel was very polite, he was quick and very informative of everything going on during and things I needed to know after service.

Safe light came to my house and replaced my broken windshield in about 1 1/2 hour. Definitely would recommend them to my friends and families

Great experience. They made a stressful thing, super easy. Thank you.

Going to the location for service has been 3 of the worst experiences of my life. Getting service from mobile safelite however from this location. 3 of the best experiences of my life. Proceed with caution. the mobile guys must be the certified techs, they have pride in their work. In the shop? They look like they are trainees who hate their job with no care what the result looks like. I left poor feedback on the txt service review and said I d get a call, nothing.

Technician did an amazingly thorough job on the windshield/wipers!! Besides that it was very windy and cold outside!! He is a great asset to Safelite as one of their employees!!

It was easy to schedule service and technician Kerey was highly professional when replacing my windshield.

Would rate no stars forget to put back half a dozen plastic clips didn t hook my sprayer back up over all rushed work threw all the stuff around in my truck

My tech was great!!!

Simply awesome service! Couldnt be simpler

Scheduling an appointment online was easy and convenient. The staff were professional and courteous. Highly recommend.

Great place to get your windshield replaced. Friendly customer service

Kerey was great! Would highly recommend.

Was very quick to get an appointment. Loved the convenience that they came right to my home and were able to Do the work right in my driveway.

Very easy to schedule appointment online for car windshield replacement. The replacement took place at my home so I didn t have to take time off from work. And the technician was on time, clear with the amount of time the replacement would take, and very efficient.

Excellent service n prompt response kudos to my technician who was very responsive and personable

Fast, efficient, and friendly service.

The only local safelite location which can calibrate the camera after replacing the windshield

Quick and courteous from beginning to end. Text message updates throughout and a Call when was finished!

Drop-off and pick up was super easy. The gentleman at the front desk was very friendly and super helpful. Would definitely recommend!

The repair work on the chip on Front window was repaired quick and efficient by the technician that came to the house. He was on time explained what had to be done and did his job and I m real pleased.

Very friendly. Great communication. Easy to schedule appointment that worked for me.

Needed glass on my van. Satellite thru my insurance took care of everything. Thankx..

Made an appointment through my insurance company. Dropped my vehicle off the night before for an 8am appointment only to get a phone call at 11:50am saying they cant work on it because of silicone that had been applied to the windshield, and said maybe someone else can do it. What horrible customer service. Called 15 times to speak to someone at the store only to be hung up on.

Fast and friendly service

Elijah did a great job he was very nice and friendly he told me what he was doing to the jeep and how long is was going to take

I ve always had good prompt service. All of my chips and windshield replacements have been fixed quickly and correctly. I would highly recommend them.

Great work done at Safelite in Latham was on and out quickly! Thank you Q for a job well done!!

Easy to schedule and very accurate on time of service

He stayed late was awesome he asked me if it was ok for certain things to be done the kid was respectful and beyond ill definitely recommend Jake for more jobs. Jake is the kid to ask for thank you safelite

Technician was excellent and very knowledgeable. Install was very smooth

Such a refreshing experience at Safelite!! Great communication throughout the installation. The technicians were pleasant, professional and did a great job on my daughters Honda. Highly recommend Safelite for windshield replacement.

Everything went as I expected. I was told my vehicle would be ready in about 1.5 hours and it was completed in that time frame. The technician reviewed what I needed to do at completion which was nothing other than no washing the vehicle for 24 hours, told me about the warranty and if I had any issues please contact them. He shook my hand, smiled and wished a nice rest of my day.

Safelite and Amica Insurance replaced my windshield within 2 days. Very pleased with totally integrated process

Fast, friendly, and efficient. Process was simple.

Need warmer waiting room as service took 1.5 hrs

Great service and great communication with updates on vehicle status friendly knowledgeable staff highly recommend Safelite

Everyone from the time I came in for the appointment to when my windshield was being replaced to the time I left and the advisor held the front door open for me when I was leaving, they were very professional, knowledgeable and friendly. Their work is top notch above everyone else and I would never go anywhere else!!

Great service, very polite technician

Very very hard to get through to anyone who has any information about anything , just call a local person.

Windshield cracked all the way across. The technician was able to get me scheduled quickly. I do not have any covering for my car, so although there was rain, the technician texted me and asked if instead of rescheduling, I could make it to their shop. They were all very kind and everything was taken care of very timely and with care.

Outstanding service. I did everything online, making it ridiculously easy. All I had to do was unlock my car for the technician when he arrived. Amazing. Great end result too.

David was super fast and super courteous even in super frigid conditions outside and I m super grateful ha ha - highly recommend this company! Want to add that when I called the business to get more narrowed down time they did give me one and he was right on time!

Great job in the freezing cold!!!

Gregory was friendly, fast and efficient! They arrived at 2:30 during the 12-5pm to my driveway and immediately started to inspect for the chip. They told me they needed 20-30 mins and it took about 25. And after the work was done, neither of us even Find where the chip was. Great work!

They had excellent customer service from the beginning to end. My technician Greg was amazing. He took the time to listen to my concern and went the extra mile to make sure I was happy. In a day and time were customer service with a smile seems to be rare ,I was thrilled to be able to have this experience. My car was cleaned of all glass and he made sure to go over my grandsons car seat several times. It s a little things that make you appreciate and they stick in your mind. I will recommend you folks over and over again.

Went to the Safelite in Latham, NY and it was quick and convenient! Job well done!

Windshield replaced. Check. Customer service- not so much. Waited several days for an appointment with the Central Ave location. Arrived 30 minutes early for the appointment and the waiting room/office area reeked of cigarette smoke. Obviously the staff was smoking inside the building that morning. I could not leave my vehicle with them and risk them smoking in or near my vehicle while working on it (wife has stage 4 cancer and very sensitive to smells.) Took the vehicle to the Latham location and was told it would be 4 days before they could get to it. Not a deal breaker (holidays, days off ect.) I received numerous emails texts that the technician would be in contact with me the day of installation and keep me updated- that NEVER HAPPENED. I called several times during the day of installation and on the rare occasion a person answered the phone, I was only told it would be done today. Got the phone call at 4:45 that the car was ready. I explained that I had just returned the rental car and was in an uber on the way to pick up the vehicle but may be 1 or 2 minutes late. I was told they would leave the key in the car and no one would be there. I arrived at exactly 5:01 and as promised, the lights were off, doors were locked and not an employee in sight. Not at all comfortable with them leaving my vehicle unsecure with the keys in it. Safelight is assuming quite a bit of liability with such a practice. Had they told me at ANY POINT during the day that my car could be picked up AT 5PM I would have made plans accordingly. Instead, they wait until 15 minutes before closing to inform me my car was done and then out the door in a flash. No need to contact me as I wont be returning to Safelight for any future repairs.

Elijah is great! Was here on time and did an excellent install for me. Great business, great technician!

Never seen my windshield shine like that before

We scheduked our first appointment for 1/31/24. 15 minute before the appointment the representative called and said they were short staffed and not able to come. My husband became frustrated eventually asked for a manager when the representative Josh then hung up. We called the customer service and were told a manager would call back and they never did. Today our second appointment we got an email confirming the appointment. Again my husband took a half day and no one ever showed up. We called the customer service number who tried to reach the tech and couldn t reach him. She could not give me a number for the local office and couldn t live transfer the call. I had to look it up online. Called and was placed on hold until 5pm when the call was disconnected. I called back again and the phone said to call during normal business hours. I called the 800 number and was told again to call during normal business hours.

Great experience here. The new windshield looks great! They even transferred my registration, inspection, and car wash stickers. Professional and friendly. Thank you!

They replaced the glass just fine but left the windshield fenders and moldings loose and unsecured.

Excellent job. In and out. Easy!!

Had an appointment from 8am - 12pm... no one showed up or called. Tried to call the tech and goes right to voicemail with the mailbox full. Tried to call the office and it just endlessly rings. The national line just tells us to call the local store. Absolutely useless, stick with the local glass repair places people.

Terrible service - cancelled twice after they were supposed to arrive and then broke our windshield while repairing... find anyone but this company!

I made an appointment yesterday and was able to get my car fixed today. It was quick and easy. The manager at the desk was helpful, called my insurance company and I didnt had to pay anything out of pocket. Derek who installed the new window was also very nice and took care of us right away, even though we were early for our apointment. Definitely recommend their services. Additionally,Please take the negative comments with a grain of salt.

I am giving a one star because my experience today at this location was something I never thought I d experience while just trying to get my window repaired. I had a small chip in my glass that was supposed to be repaired today, but the person scheduled never showed up to my house. They notified me at 2 PM that their technician had a family emergency and that they needed me to come to their store by 4 PM to get my window repaired. I drove over 30 minutes there during my work day to get it repaired. When I got there, I told the person at the counter, who s name I believe is Christi, that I was frustrated that they couldn t notify me sooner that the repair could not be done at my home between the hours they gave. Meanwhile, I see the technician who was supposed to come to my house vaping or hitting a dab pen in the shop through the window. Christi then came around, clearly annoyed, to look at the damage and claimed that I had an attitude and cockiness about me. Then when I said I didn t like that comment, Christi then refused to look at my car and said I should take the car somewhere else. As I was leaving, she came back out and banged on my car window and yelled at me before I could drive away. Based on the reviews I ve read here on Google, this establishment clearly continues to get away with poor behavior and this employee felt like they could treat me this way because they know there will be no repercussions. I m hoping this review is enough to get Safelite s attention and warn people from using them in the future.

How can you do business when you can speak to a human being

My wife scheduled a mobile repair of a small chip in her windshield for today (10/08/24). The technician was supposed to come to our house between 8am and 12pm. At 1pm, after not hearing from them, she called the 1800 number. After being bounced around in the automated menu she finally talked to someone who told her the tech who was assigned doesnt actually do mobile repair. She was then transferred to another person to reschedule her mobile repair. That person said they were too busy to do mobile repairs and said she would have to come in to the shop. Now she has to drive 30 min there, wait for 45min for the repair, and then 30min back on her day off. Very frustrating.

I had a stone break my windshield on my truck. I went to the Colony location when I arrived. They said nine out of ten of my vehicles cannot be calibrated for safety equipment. They replaced the glass with aftermarket. Then I was told that they would have to order the manufacturers original. Came back installed service tech was very nice. He could not calibrate the manufacturers window. Told me I would have to go to latham, and have it calibrated.They can do it. I go to Latham. They could not calibrate it. I was told that my tires were larger Then the original tires they could not calibrate. My sensors for my safety equipment worked fine.When I first went in. They did not work due to unable to calibrate the sensors. I was told I have to go to a dealer, great. As I explained to the witch behind the counter that everything worked prior to my appointment. She wanted me to sign off that my safety equipment was not working if I got in an accident.They are not liable. Well You shouldve told me up front that it could not be calibrated. Instead, you got rude to me and shut the sliding glass window. Very bad experience. You should fix the problem that you started. If you dont have the equipment, get out of the glass business, you dont belong there. You also do not belong in customer service. Very disappointed.Well file a complaint with consumer affairs. Also better business bureau. You failed to fix the problem miserably.

Wouldn t recommend anyone bringing there car here

Was supposed to come Tuesday. Waited over 4 hours. I finally called and lady said he had a family emergency. Could have called me. Lost. time at work. I purchased a back wind shield blade. She said to make up for it that it would be free. When Steve came today he knew nothing about it. Called the office again. Said they dont sell blades. When Steve opened his back door he had all sorts of blades. Said manager would call me. Nothing but lies from the beginning. Stay away. TERRIBLE CUSTOMER SERVICE

Technician did an excellent job. Safelite store tried to charge me over $200 in spite of the fact that Geico set everything up and I have full glass coverage. Store called and threatened to take me to collection. From what I could see, they had ALL the paperwork needed to cover the repair.

I will give one star because I did get a new windshield. The tech accidentally cut the wire to my remote car starter. He was apologetic and up front about it. Fast forward a YEAR and I have yet to be reimbursed for a new unit. I should not have to threaten this company to pay for something they damaged. The staff is apologetic and I understand this is a corporate issue but the lack of accountability in this matter is pathetic. My next step is reporting this to BBB and filing a claim in court. I was hoping to leave a review about how my issue was resolved swiftly but clearly that is not the case. I hope no one else has to deal with an issue like this. I work a lot of hours and when I m at work I can t be on my phone to constantly chase down people to resolve this. It should ve been done with the first phone call, and I never should have repeatedly needed to go to the office to discuss with the manager on site-with still no resolution. Buyer beware.

What was that. I was at satellite and I had to get my glass fixed and there was shards of glass all over my car. The shards then ended up cutting me. I m never coming here again.

Had an appointment last week between 8-12. Received a call two minutes before 12 for a cancellation. Made another appointment for today. Have been on the phone with several SafeLite representatives for over two hours who could not get a hold of the technician who was supposed to arrive between 8-12. Just received a notice of rescheduled time more than one week away with no call. Very disappointed with the scheduling and lack of notice on both occasions.

Recently had been told by my Allstate Insurance Agent to call safelite to repair a windshield crack that though small about 2 inches was a 4 direction crack. First safelite appointment they cancelled on me Midway through the waiting time . I called to reschedule. Days later text arrived. The safelite tech who canceled first time rescheduled without involvement of me. I changed it. For the next try waited 5 hours. They no showed. Called but they couldnt find the tech. Had to cancel again. Went to Capitalland glass . Turns out needed new windshield anyway safelite made errors in telling me repair possible. If I could rate safelite than 1 star, I would. Allstate uses them to administer glass things . Terrible decision. Capitalland glass was prompt, professional and perfect. Do not use safelite.

They make it super simple to do the entire process. The downside is that it lacks human interaction but it was straight forward enough that I didn t need any help. Job got done with no complaints.

When calling to ask why I wasted 5 hours on a Monday working from home , only to find out they overbooked- 45min before my appointment were to happen I receive a text on a reschedule - I call the national number they transferred me to local , when Peter put me on with Josh they recited my appointment as 7/5 where it was changed to and said what seems to be the problem. I said you know what the problem is. I sat here like an idiot for five hours on a Monday waiting for you people to show up and then 15 minutes before the expiration of the appointment it gets moved I said who is the incompetent scheduler that you have working with you, and when pressed, he got all defensive and agitated, and said if were gonna continue to call him incompetent, which he was, That he threatened that they would not perform the service on my vehicle so I gave him some choice words and hung the phone up - case closed - bottom line- Yes incompetent. A real manager or representative wouldve given me at least an explanation wouldve apologized for overbooking wouldve tried to make amends or some sort of conscious effort to get the vehicle done especially with a holiday weekend coming up, but not this incompetent individual, sorry to say .. Way to go Josh, writing is on the wall Much to learn have you.

Safelite canceled my appointment 2 hours before my install. Stating lack of employees. But they could wrap it. I waited a week for my glass to be repaired and now have to wait another week, I canceled my fourth of July weekend plans for nothing. Only to wait another week. Terrible service for a bigger company

No-show two days in a row. Day one, called 3 hours after the window of time in which they said theyd be there, said they had to rescheduled for the next day. Next day, I got a text 5 hours after the window of time, saying they were rescheduling for 3 days later. No thanks! Will use a local shop instead.

Dade was the best so helpful fast and efficient!

They had to reschedule me 2 times because they didnt order the requested OEM windshield. On my second appointment, they said they couldnt come to my site and requested I come to the shop. I came in and waited 20 mins, only for them to tell me they still hadnt ordered the correct windshield. This was over a month of waiting for a new windshield. Glad the crack didnt get bigger or leak otherwise I wouldnt have been able to work. I was told a specific price but when it was time to pay, they told me a higher price. They were able to adjust the price, but we discussed the price multiple times on my 2 visits and calls over the phone. I thought this was going to be a painless experience, but overall just a really bad experience.

Excellent service!! Patrick was assisting me. I am super happy with this help. He walked me through. He made sure that the stickers on my previous wind shield were transferred properly to the new one. Not much waiting time. Was done in less than two hours. Joshua at the front desk, was welcoming. Answered all my questions. Made the process hassle free. Thank you Safelite :)

Complete lack of professionalism. I prepaid the total cost and scheduled an appointment. They confirmed twice by email, and two hours into the appointment they cancelled on me with the excuse that they wanted me to bring it into the shop because it was a two man job. Dont you think I would if I could. Really, you couldnt have called me after you confirmed the appointment two other times.

Professional service. Great staff

Great customer service. Above and beyond!

Dropped the car off easy, and it was done in less than 2 hrs

I will never allow this shop to work on my vehicles again. Horrible experience; they failed to show up for the scheduled service at my home and never bothered to call me to reschedule. I went to the local shop to complain and the woman at the desk was rude and uncooperative. When they finally replaced my window, the technician left a mess of broken glass everywhere and then treated my son rudely besides. Stay away!

Took 2 hours to replace a windshield with an appointment kinda sad guy in the front was terrible too

The technician was very professional quick explaining everything I needed to know about the new windshield clean and was done would recommend

This location does not pick up phones calls, not even from their own customer service department. I don t understand but what is the point to make an appointment when they couldn t show up and did not even bother to follow ups with you. I ve waited for a follow up warranty service on a Saturday from 12-5 and again no show no call and automatically rescheduled me with a follow up text without my consent. This is horrible, they have wasted two days of my time. I just wish geico has a better glass company to go to. Extremely dissatisfied and disappointed.

Unfortunately I had to get it done in shop but they had me in and out in about an hour and a half. Good customer service

Very impressed with the staff, facility, location. Top notch staff, team members, all were very kind and accommodating. Quick service as well. If I ever need a windshield fixed for a small star crack, I ll definitely return.

Safelite gave an amazing on my workplace service. I am very satisfied with their quality and professionalism.

Had a small issue from installation Matt was right on top of it fixed and done great service

Very disappointed in customer service. At a local level the store is great. But trying to get a hold of someone is beyond difficult and painful. Makes me not want to use them.

My rear view mirror came off of my windshield after having my windshield replaced my safe lite I would like a phone call I ve called numerous times today with absolutely no answer.

Had an appointment to have a windshield replaced on June 8th. Dropped the car off on June 7th. Handed my key to a male at the service desk and asked if the location I parked the car was ok. He said yes. Went to pick the car up at 4:45 on the 8th and the windshield was not replaced. In fact the service representative had to look for my key and he asked me who I gave the key to and I responded, it was you I gave the key to. Asked for the key and left. I understand things happen but its a bad first impression for sure.

A friend of mine scheduled twice with safelite to get her windshield fixed. First time they canceled because it was supposed to rain, which is understandable. Annoying, but understandable. Second time, they canceled because all the technicians were sick. At this point I don t see why she would reschedule. It s frustrating trying to schedule around work and life, and safelite cancelling twice is incredibly unprofessional.

My man Derek was outstanding. And a good kid

Plan for 2 trips they never fix it right the first time

IF I could leave a zero I would no customer service at all they dont pick up the phone. Corporate gave me there direct number and nothing.

I needed to take my car to the latham store because of the camera system. I was not told ahead of time that the appointment would take 2 hours. I was pleased when they finished my repair. However, the technician did not re-adhear the remote starter and ez-pass to where they were originally. I noticed right away that they had been hap-hazardly stuck to the wind shield with a crooked piece of double-sided tape. I had to ask they relocate both items to where they were when I arrived. I got the impression that the tech was not happy with my request to fix what seemed like a cob job to get me out the door. After he relocated both items, they still werent where they were when I arrived. A suggestion would be to take a picture of where items fixed to the windshield are located before the repair and refer to that picture when re-adhearing them on the new glass. Ive used this company before, and although Im not thrilled with their service, I suppose it could be worse.

Came on time, taking 2 hrs+ to replace front windshield. Will take business else where next time

Monday - I scheduled an appointment online and used a coupon for $80 off Tuesday - I dropped off the car in the morning for repair. Safelite called late morning to say the window had not yet arrived but they should be able to fix it Wednesday. They had prepped the car and put plastic film over the opening. I opted to leave it there overnight. Wednesday - I called in the evening and a robot told me the car was scheduled for repair on Thursday. Thursday - I called at 4:30pm and was put on hold for ½ hour at which time I hung up. (They close at 5) Friday - Called and the operator tried to contact the local shop but there was no answer. She gave me a number to call which turned out to be the same touchtone menu I had tried to use before which got me nowhere. I stopped by the shop to ask about the progress. I was told the window should have arrived Thursday. I opted to leave the car overnight and asked that they please call to update me. Saturday - I stopped by the shop and waited 20 minutes for the employee to help me. I was told the window should be there Monday and could be repaired Tuesday. I didn t like leaving my car on their front lot with just plastic film on the missing window so I opted to take the car. They could not find the key. We checked in the car and then back in the office where it was eventually discovered. I asked that they call when the window arrived. Tuesday evening - I called and was told the window was in. I was given an appointment for Thursday. Thursday - Car was repaired at the shop. I am very satisfied with the quality of the work which was performed on the window. Friday - In looking over the bill I noticed The $80 off coupon had not been applied. I went back to the shop and was refunded $80 (but they would not refund the tax on the $80). All the employees were friendly and I understand there are sometimes supply problems. I was very disappointed they did not update me on the status of the repair unless I contacted them. It is hard to contact the shop as I couldn t find a number for the local shop. The shop didn t seem to know when the window would arrive. I spent a lot of time on the phone and visiting the shop before I could get the car repaired.

Easy, fair, well done. Our local mechanic Burt at Union Coachworks recommended them and he was right. No muss no fuss.

Amazing service

Went in for windshield replacement they ended up cracking my door window and act like it magically appeared there. They did however install a new glass but the tech said it had a defect it s bent window won t stay up I can t rolled them down they will call me to scheduled a replacement and left. Now I have a door with a window that is inoperative. No one explain what would happen next how they plan on fixing it or nothing. Tech handed me keys and walk away.

Their phone system is horrible. You cant actually speak to anyone.

I had a small crack they came to fix. While here the technician asked if I wanted new wipers, I said No, mine were recently replaced. after all was said and done I was charged $64, I paid it as my wife made the appointment and i didnt know any better. Seems they installed new wipers (apparently my wife also told them no wipers while making the appointment) and then charged me $64 for them.

Had the windshield replaced on our Tundra. How did we get our truck, once they were done? They chipped the paint in multiple spots around the area of the glass replacement. Inspection sticker is virtually destroyed. A gash in the dashboard. Black marks left on the sides of the truck where( presumably) the technician leaned in. I am incensed that this is the way they do repairs. SMH

Safelite dispatched two service persons to replace my windshield which was cracked. They did a great job. The convenience of having them come to me to do this work was great. I didn t have to waste time sitting in a waiting room for an hour and a half not to mention the time to drive there as well. I highly recommend them.

Flexible schedules and quick work. Recommend it to everyone.

Very professional, courteous service. Came to my house to fix huge chip in windshield and within 15 minutes...all done! Thanks!

Very poor place to deal with the installer was hour and 5 minutes late then proceeded to leave and not do his job I tried to call him and he would not answer his phone and his voice mail was not set up to receive messages I would say dont use Safelite

If I could give them negative stars I would. Absolutely awful service, no updates. Left broken glass all over our truck, charged a heck of a lot more than our quote without giving us a heads up before doing the install or calling to see if the price was okay. Would never recommend them.

Great service!

I got my windshield fixed in an hour they are good

No likes having a commercial truck truck throw a large stone at your windshield. Satellite took care of the problem, no troubles. Recalibrated system as well.

The technician was quick, clean and informative. He answered all of my questions and got me back on the road in no time.

Very professional

Derek came to fix my mirror today and he was very friendly and fast. Great customer service.

Charged me the transport fee, even though I went in person, and waited over 3 hours, even with a scheduled appointment. When I try to call for the fee to be removed, they won t return my calls.

Five stars for Safelite - My Toyota Highlander looks brand new again! Recently, I found myself staring at a cracked windshield on my beloved Toyota Highlander. Feeling nervous and stressed, I called Safelite. From the very first interaction, everything was a breeze.

Always some nonsense excuses with this company

I had a seamless experience here. I dropped my car off the night before and my service was done by 10:10AM. I was in and out of the checkout within a minute. Everyone was super friendly, and the communication about my vehicle via text and a phone call was excellent. Highly recommend booking your service here!

Great job!

Mannnn these guys are truly terrible. Horror story. I had two technicians come to my house, I am out in the sticks so it s inconvenient. First, they call me the day of the appointment and cancel because they are short handed. Ok not convenient, but it happens. But then, when they finally get to me a few days later, they start working on the van, and about an hour in with my window out, they tell me that the aftermarket window is not fitting. They also mention that more and more of their aftermarket windows on my vehicle have been off and don t fit. I ask them what we should do. I ask that they rent a car for me since they can t get the OEM window today , I have no other car and they can t put my old window back in. After they come back from lunch and spoke with the main office they tell me that they were wrong and that they just need to use more adhesive. I leave for Florida a few weeks later once I get down there and get hit by the first big storm, my windshield looked like a river. They refused to come where I was in Florida. When I got back to NY they wouldn t come back to my house. Then changed my appointment again once I agreed to come there just terrible experience.

Worst customer service. They had the part in for a week and never called to let us know and then spoke to us like the idiots that we didn t know it was in. Lazy and awful.

Geico booked my appointment with Safelite to replace the windshield on my vehicle. I waited for more than four hours and was informed by Safelite that they cannot honor the appointment due to lack of staff. Safelite received the order in the morning from GEICO but it took them several hours to inform me that they have to reschedule my appointment. The person who called me from Safelite was unpolite and very disrespectful, which was quite opposite of what they show in the ad.

Well this go around with Safelite wasnt the best as to another time before, it took a few reinstalls of my windshield to get it right. After a month of cancellations by Safelite for mobile repair of windshield I had to bring it to their facility, which is quite some distance from my home. They replaced my windshield, then two days later I opened the door to a flooded dashboard. Back to Safelite. They reinstalled the windshield. Few days later, leaking again, now the headliner is saturated. Back to Safelite. Reinstall. Days later everything is wet again. Back to Safelite. Then theres hours of my time on the phone with customer service; on hold , let me transfer you, oh theyre not answering, blah blah blah type phone calls. No return calls or emails I was to be expecting. Finally I got an agent who diligently followed up and got it going. The last reinstall seems to be working well and no leaks, so far. Would I recommend them, not really. But I was pretty much stuck with Safelite because it was covered by my insurance. I must add that Safelite did honor their warranty and made it right. But in the event of a problem be prepared for alot of phone time and schedule juggling.

Stopped to get my windshield replaced and was told that they couldnt complete the install because of the front end damage. When I arrived I found out that someone had backed into my car causing $2800 of damage and was told there were no cameras. At first the tech tried to tell me that the damage was old but another Safelite worker named Bryan told him that was not the case because the fender was pressed right into my front tire and you could barely drive. Bryan was very helpful. After weeks i was finally able to get the body damage fix and then yesterday was able to get the wind shield replaced. Management does not seem to care about customer satisfaction. Would try another Safelite before having to go back to this location.

The day my windshield was smashed (on 4/15/22) I called and was told first appointment available was 4/28 (about two weeks) at 8 am. I was told to drive to a local place. At 12:03 pm on 4/27, I called safelite asking to change time to 9 am. They said yes and confirmed it was now set for 9. At 8 on 4/28 I received a text saying my apnt was at 8. I called and said it was changed to 9. They said it wasn t and they can t take me at 9 anyway as they re overbooked. They said someone will come to my house on 4/29 to fix it. On 4/29 he arrived but said he s missing a part and can t fix it that day, but said he ll call me that night snd let me know if he ll fix it on 4/30 or not (said it d depend if the part is in stock). Never got a call. On 4/30 at noon I called safelite who said the guy will call me on 5/2 at 8 am with a repair time for 5/2. Never got a call. It s now 5/2 so at noon I called safelite once again. I was told a manager is trying to get ahold of the tech to hear his story but that he would call me back in ten minutes. After 3.5 hours and still no call, I called again only to be told they have the part but next available isn t until 5/10 and I d have to drive it to them. It s not safe so i asked when they could come to my house and they said not until 5/17. That s over a month past the date of the windshield damage! Even 5/10 is unacceptable as well as the original date two weeks post incident. Completely unacceptable.

Terrible experience with them. Scheduled online to have my windshield repaired and showed up 15mins early to appointment. They found my name in their system and I handed over my key. I proceeded to wait in their lobby for over an hour, watching other customers come and go, and had not heard a word from them. When I asked about the status of my car, they couldnt find my key and I found out that they hadnt even looked at the windshield yet. 30 seconds after one of their technicians took a look, they told me that would need to replace it but couldnt do it that day. They were a waste of time and I will not be going there again or recommending them to anyone I know.

I had a crack in my windshield and my grandfathers friend set up a appointment with them for April 29 (2022) (I think) and paid for it (more on payment later). They brought my vehicle in and a little bit into having my vehicle in, one of the employees came out into the waiting room and spoke to me about my replacement windshield, about how the one they had in stock for my car had tint on the top 6 to 8 inches or so and I was asked if it was OK. After a little hesitation from me thinking about it, I agreed to them putting that window in. I admit I actually sort of like the idea of the tint being there. When they were done, they explained what could and couldnt be done, such as not putting stuff such as sticky stuff like an ez-pass on and no using a hot wash car wash for both 24 and 48 hours and to leave the tape they put on for the formerly mentioned time amount (being 24 hours) (which I did). They asked for I think it was $300 plus something, I tried explaining to them that my grandfathers friend already paid, and they did notice that there was a card on file. I told my grandfathers friend to keep an eye on his bank statements to see if they charged him again for the job. My grandfathers friend still gets paper bank statements, yeah, I know.

They do good work. But they are so busy you will need to leave your car for the entire day.

Fast and top quality.

Great service and they work fast

Very nice guys. Everything went very smoothly

Kevin the mobile technician was great. Safelite did a great job.

Very professional clean and courteous

Went here to have chips in my windsheild replaced.....was in amd out in less than an hour....and the staff was respectful and polite.

Terrible customer service

I brought my car in here twice to get serviced. The first time I had bumper damage (which they didnt notice until my car had been there for over an hour already) and this prevented them from installing a windshield. The second time I took an uber to the mall and once I was there they called me to tell me that they didnt have my glass and couldnt replace my windshield either that time. I was out $40 in uber fare. They said that theyd call when the glass was in, but its been three weeks at this point and they havent called yet. I called my insurance company to get my car serviced literally anywhere else so I dont have to deal with the clowns here anymore.

This review is not about Latham specifically but Im not impressed at all that Safelite has gone to self service only in their phone system. Im a CS MANAGER and could not ever get a real person. I have a historical vehicle and they advised they would contact me within 12 hours NOONE did. They lost out on 2 cash winsheild repairs would NOT recommend found a company who would speak to their customers.

Decent experience. I used this location to replace a rear windshield on my vehicle. Parking situation can be tough as they have more cars on the lot than parking spaces so you end up parking on the side by the trees. The office area is not customer focused. Service coordinators are behind sliding glass windows in their own confined area. To speak to someone you have to go up to the window and wait for them to slide the glass window open and then after you are done they slide the glass window shut. I m this day and age I see no value in this. The face to face mannerism from the service coordinators behind the sliding glass windows needs to improve though as they lack soft skills when engaging with customers. My rear windshield was replaced and the cleanup on the interior of my vehicle was great however the cleanup in the bed of my truck was poor. There were still glass shards in the corners of the bed and in between the cab and the bed which I had to vacuum out myself. I feel they have great techs performing work but are rushed because of such high amount of vehicles needing work or they are simply understaffed.

I scheduled an appointment to have Safelite repair a small chip in my windshield today. They confirmed my appointment and never showed up or called to reschedule. I wasted my afternoon waiting for them when I couldve spent the time going somewhere that could actually help me.

Not very pleased at all The damaged window was fixed, but the follow-through and clean up etc simply did not happen. Essentially, it was shoddy work. There is still lots of glass fragments still inside the car. Its a safety hazard!! I had called to have it rectified, without success. The Manager was supposed to call back, which never happenned. I wish they paid more attention to this aspect of total customer service.

Brought my car in with a very small chip to be repaired. They cracked my windshield at no liability to them. Fortunately I have glass coverage in my insurance. It s been over a month. My windshield has yet to be replaced and the crack just continues to get worse. No one will return my calls or tell me when I can expect my windshield. I have an open claim with my insurance and feel stuck with an unsafe windshield.

Awful. Had scheduled a repair 2 separate days, took both days off from work to sit home from 8 am until 5 pm. Both days, no call no show, I called...customer service...which sucks and was told...without apology...oh I guess they were too busy to get to you. Wanna reschedule....HELL NO... Mr windshield, called, repair and replacement was done within 2 days. BYE Safelite...u stink.

My husband wasted a day of leave and they never showed up or called. He took the day off because he didn t want there to be any issues with them getting through security on base. They were supposed to be here between 12-5. When he called at 4:50 all he got was automated system. Please save yourself the time & frustration and go with any other company!

Safelite had our car for over a month to get a piece of glass replaced. First of all they dont have a phone number to contact the shop directly, every communication goes through an off site call center which creates an avenue for miscommunication. Every time we called Safelite they had no clue what the status of our car was, each time we got a different answer. After a month of waiting, calling, and wondering about when wed get the car back, we got a call saying that our car was going to be towed for having it there so long. We then asked if the glass had been replaced to which they did not know the answer. Turns out they called us with the threat of having our car towed and they didnt even have the glass replaced. Keep in mind this was after a month. To top it all off when we did get the car back there were gouges in the door panels of the door that had the glass replaced (see picture attached to this review). Save yourself time, money, and stress and take your car somewhere else.

Was in and out in 20 mins

Made an appointment a couple days in advance, and got a text the morning of confirming Paul was on the way. And no one ever showed up. No one ever called. Used my last sick day and lost a days pay for nothing. Now I have to drive my car with a broken windshield 30 miles to work for a newly scheduled appointment... hopefully someone actually shows up this time!

My technician Josh was professional, friendly and fast. Whole windshield replaced in under 45 mins.

They came, installed, I paid, and the job was great+ the service! Thanks

Great service and very helpful and friendly associates. Online was very easy do setup and appointment. Car was fixed in less the 18 hours of the broken window.

Simply the worst customer service that I have ever experienced. After incorrectly installing my windshield, a tech came to diagnose but couldn t fix it because they sent him within the first week when the glue wouldn t allow the windshield to be removed and reinstalled. What followed was three separate appointments on three separate days. All no show/ no call. I have called no less than ten times. The phone system is atrocious, hanging up on me several times. When you get a customer service person they don t know anything and they send you to the store. For a week and a half no one from the store called me back. Finally today, I got a hold of the store and was informed that they can only fix it in the store. Now I am forced to embark on my sixth appointment. I have gotten platitudes but no accommodation. If you have an option, do not use this company.

Many complaints about this business but the most important is they replaced my windshield with an incorrect windshield and now I no longer have safety features. They said they would call me when the OEM windshield arrives but I would ve waited as I d rather have a cracked windshield than missing safety features.ion (like mine because it s the wrong glass), I m sure he doesn t have safety features associated to that window either. Very disappointed. Update: I spoke to Geico and I guess this is their procedure to first try after market glass if OEM isn t available.

Very professional these guys are good great experience.

Safelite repaired my windshield about 1-2 years ago. A young man came to my house and tried to replace it for 2 hours but failed. A senior representative replaced the windshield the following day. Two month ago my windshield wiper control failed while driving through a rain storm. I brought the car to my Honda dealer who found a windshield leak which has caused corrosion to the electronics. Honda dried out my car for a whole week until the electronics finally worked again. Meanwhile I called safelite several times until finally somebody came by to replace the windshield for no charge. Honda charged me about $400 for diagnostics. I called safelite in Latham several times to get this bill reimbursed. I was given various excuses ( the manager is not here this week, we first have to have this claim approved, then call us back in a month if you havent received a check). I also called the safelite service center and had to hold and relate my problem to 4 representatives. The last representattold me that I violated warranty by not bringing my car to the Latham shop to have it fixed. None of the safelite representatives I talked to before they fixed the windshield told me that this was necessary. There is no mentioning in their online warranty agreement that you have to have a leak diagnosed or fixed at their shop. Would you trust safelight to fix the electronics in your car? What would have happened if I had an accident based on my windshield wipers not working? Forget about the safelite warranty since it does not exist. I called my insurance company USAA and filed a claim. Five days later I received a check from safelite for the requested amount.

Staff is friendly and never in a bad mood. They got snacks while they work on your car. I recommend this location.

No problems, in and out. Did try and upsell on whipper blade

Fast clean ,Honest

Only problem was because of the weather, I have to go back to have my windshield camera re-calibrated. Service and workmanship was great.

Excellent service. Could not have been faster or easier getting my window fixed. Thank you!

Im kind of astounded at all the negative reviews here. I scheduled to have my passenger windshield replaced on my 2016 Cascadia. Got there about 20 minutes early and they took the truck in at its appointment time and said it would be 2 hours. It took 1.5. Kyle did a nice job on it. I kind of explained how it would be difficult with the stainless steel visor, but he said, itll be tight, but Ill get it. Since I installed the visor, I know it has sharp edges. He beat his hands up pretty good, but never a complaint. Price as quoted when I scheduled the appointment online. Pretty seamless. Should I get whacked by another rock flying off a guy hauling construction equipment, Ill come back. And folks - clean the snow off your cars. I waited with two people who suffered a windshield loss because of flying ice.

The service was exceptional and the job was done fast and correct

They worked very fast on my car, only 30 minutes at most! They were very polite, and great customer service over all. I recommend everyone to come here, just the hospitality is emmaculent. If I could give more than five stars I would

Great service.

Quick

Fast and efficient service. Flexible in setting appointments.

The entire staff were friendly and helpful! The facility was clean and my car left looking great!

This company is not professional at all. I dropped off my car for an apt and was told it would take 45 minutes, but instead it took 3 hours because they prioritized walk-ins instead of honoring my apt time slot. After I got my windshield replaced, it was put on improperly and left my car hood open only for it to fly up and obstruct my view while driving. Upon fixing my hood I noticed that they also broke my windshield wipers and did not return return any of the screws to their rightful place. I ve been trying to get in contact with a representative to resolve this issue, but they refuse to answer their phones. I do not know if the Safelite as a whole company is run poorly or if the Latham location is just improperly managed.

Quick and efficient.

They were honest.

The work that they did was good, and it was done quicker than they said it would be. The customer service in the store was also good. However, if you need to get someone on the phone that is almost impossible. You can t just call the store because that would be too easy you always get rerouted to the 800 number, which wastes a few minutes of your time before finally telling you that they can t take your call and hanging up. I m not talking about 10 o clock at night either I m talking about middle of the afternoon middle of the week. Safelite you re stores are great, your corporate office needs to get it together.

Was told 1 panelof glass would be replaced by main office, it was the whole rear window. I wouldve removed everything had I known but it was just thrown about my truck. Tonneau cover clip is broken,glass chips in bed of truck, in back of truck and on cover itself.

I had a rather complicated situation when my sliding power, heated rear window broke. Safelite needed me to bring it to the shop as it was a multi hour repair that should be done with specialized equipment. I filed a claim on a Sunday, they called on Monday and it was done by 3pm on a Tuesday. They even made arrangements for me to pick up the car after hours. Great job!

Insurance made the appointment. Showed up . Gave me briefing on my window. Gave me wait time. Done. Explained procedure. Covered if it should crack Awesome!!

New windshield is good, no leaks, fit, etc, but messed up my GPS, manager too busy to come out and talk to me. Theyll need to take it up a notch.

At first I was not happy with the service because when my windshield was replaced my triming clips got broken so when I was driving my trimming literally flow off on the highway I believe they had a rookie come out and do my replacement lol but anyways call them right then and there told them what happen they said they will take care of it they got me in the next day as soon as they open to fix the problem I was they for maybe 15min in and out was happy with the service and no problem since thanks again

They finished incredibly fast and they were very helpful.

Horrible customer service and scheduling difficulties. Arranged my schedule for an appointment on a Wednesday. I called in on Tuesday to be sure all was ready and was told that insurance hadnt even approved it, and the glass wasnt even ordered. Was then told 24-48 hours for insurance to approve. Six days later I still hadnt heard anything so I had to call to inquire again. Voice prompts take you around and around and wont let you get to a live person and when you try to get to customer service you receive a voicemail stating they are busy and to call again later. Finally an email the next day stating the windshield had arrived and I couldnt get an appointment for over 2 weeks! Cancelled with them and went to Mr. Windshield. Very pleasant to talk to and very helpful, glass was in in 1 day and had an appointment 5 days later. Will never recommend Safelite to anyone!

Left a leak in my windshield and refuse to respond to email and there isnt a way to talk to a person on the phone.

Unbelievable. Its impossible to get thru to a live person by phone. good luck..All I wanted was for them to check their windshield chip repair on my Honda Accord due to recent ice storm. never ever again. I will tell everyone good luck reaching by phone

Horrible made me take a day off to tell me the windshield cant be installed and still have not contacted me 2 weeks later

I am extremely happy with the service I received at Safelite AutoGlass.. My technician Austin has a passion for what he does and did a exceptional job. I would recommend Austin and Safelite for your glass needs. Youll leave extremely happy. Richard Services

Rude staff.

My insurance company sent me there couple weeks ago to get my glass in my truck replaced. Appointment wasn t quick but service was quick as hell. Josh, was wonder to communicate with. He told me every little process and what was going on. Thanks a lot to Josh, and the others for their service.

Did exactly as they promised and in a very timely manner. Staff very friendly and performed with professional workmanship. Highly recommend. Told me it would taken about 1 1/2 hr to complete the replacement, surprise, done in 45 mins. Great job!!

They replaced my window and scratched my hood and roof of my 2021 camry. They then proceeded to cover the digs and scratches on the roof of the car with their temporary tape. Not professional at all. Waiting to hear from the store manager to see what they say about this .

Like most of the people on here with 1 star reviews, I tried to use safelite, but they had to reschedule me. Their practice is to overbook the techs every day so they never have a tech without work, but that means that most days they have to reschedule people. When I called other auto glass companies in the area to get it done quicker, they all said they were familiar with these calls. Its just how safelite does business. Other places are cheaper and faster. Dont let your insurance tell you this is where to get it done.