The Home Depot in Latham

Here the rice is measured so that it is not left for the next day, the meats too, if they see that not even the mangú is made to leave it, they are prepared by order so that the person can enjoy a good three hit

Home depot, what else to expect...

Its still the same. Dont ask for help.

So we went to rent a vehicle at this location and the person with glasses on was so rude and far right conservative minded that he implied I was drunk or high. Which I have never done in my life lol he admitted he himself smokes. In trying to get me to confess that I was high lol. He didn t know there s still people in world that don t do tattoos , smoke or drink unlike his low life.

So called head person at the pto desk acts like he out in the streets and not professional at all. Talked about punching people in the face and talking in a demeaning way with comments to other associates and customers. Not some that should be in regular contact with other people. Even made a statement that he doesnt want bilingual people around him, and he is Spanish go figure.

We rented the hard floor cleaner and the machine was old and didn t work. I had my cleaning person use it and when I got back from out of town and asked if there was anything they could do they said no. They don t have a different machine and said they couldn t even partially refund me.

Staff is very helpful

Had the wood i was looking for in stock. Had to dig through the stack to find good wood. But was able to find what I needed for my project.

Great experience and found exactly what I needed for my new light fixture for my dining room.

Im in the Latham store at least 3 times a week, some weeks, every day. Easy people to deal with.

Denea (spelling) is a stellar employee. She was on her way to lunch but went out of her way to help us find what we needed. Please let her know how wonderful she is !!!

Got awesome Halloween decorations 50% off, even though it isnt even Halloween whats left is on clearance. So many Christmas decorations!! They have animatronics, inflatables and tons of pre lit trees too. Big selection!

We had a wonderful experience with Diane in plumbing. She went above and beyond to help us!!! Wow!!! is she knowledgeable, friendly, patient and extremely helpful. She was a life saver. What an asset she is to Home Depot. I am very thankful for her assistance.

Craig on register 2 was very helpful and informative 20/10 stars, this place better not let that employee go!

Great place, I always find everything I need!

Unfortunately, based on my previous tool rental experience here. I had rented from here before and didnt have any issues, but the most recent rental was anything but easy and stress free. Upon return of the item I had rented, I had car issues and called ahead to inform them Id be about a half hour late and took an Uber. The associate I spoke to said they would place a note on the account. The associate looked up my rental on the computer and stated very quietly that my card was to be charged an additional amount, when I replied and asked what for he said that its the price listed and had already charged my card on file. He didnt read any notes on the account, and he didnt even check the equipment. According to the quote I was given, I should have been receiving money back upon return of the rental (rental deposit was more than the actual rental). Charges should be explained accordingly before processing a customers card. I requested a manager, to which I was told there was nothing he could do and asked me if I was purchasing anything else today. When I said no, he told me to go to customer service on my next visit, tell them Scott made a mistake and ask for my store credit. I found this unacceptable as I just wanted my money refunded and asked for a manager. He proceeded to tell me he couldnt get a manager and nothing could be done. I had to continue to ask for a manager 3 or 4 times before one was called, he then stated that I was late with the return and basically made it sound like it was entirely my fault after just trying to offer me store credit. I was pretty frustrated at this point and the manager that arrived explained their system was just updated, he was apologetic and ready to give me a refund no problem. Then he asked the tool rental associate what the return amount is to which he attempted to guess because he had no idea. We went back and forth for a few minutes while I calculated the math for them as they just kept referencing my receipt. I still dont believe I was given back the correct amount and over paid $5 because I didnt get the tool protection I did last time and somehow ended up paying the same amount. It was just a messy and unprofessional transaction. There should be some type of store policy in order or a retraining of the staff upon system updates. Whatever the issue, unfortunately, I wont be going back here. I didnt want to leave a public review as I had already filled out the survey I received right after my transaction but that was over a month ago and I havent gotten any response.

How can a hardware store not have hardware (carriage bolts) and then talked to a manager and was told that sorry people steal them. I work for a large HVAC company that relies on me to get certain items and home Depot in Latham is the worst one I have ever had the displeasure of walking into. Looks like Im off to Lowes.

Post

I am delighted to write this review for Rubina, an outstanding employee who works in the paint department at Home Depot. I recently visited the store, unsure of the exact type of paint and color I needed for a DIY project. Rubina emerged as a beacon of assistance in my time of need. Rubina demonstrated an impressive depth of knowledge about the different types of paint, their specific uses, and helped me select the perfect shade that matched my vision. Her expertise and patience were truly commendable as she took the time to explain the nuances of each paint type, their durability, and the best choices for different surfaces. She was incredibly warm, sweet, personable, and attentive to my needs. She made sure to listen carefully to my project details and accordingly suggested products that would better suit my requirements. It was clear she genuinely cared about helping customers achieve their vision. I feel extremely lucky to have had Rubinas assistance during my visit. She turned what could have been a confusing and overwhelming task into an enjoyable shopping experience. I would highly recommend seeking Rubinas help to anyone visiting the paint department at Home Depot. Thank you, Rubina, for your exceptional service and for making my Home Depot experience so positive! Your dedication is truly appreciated!

I had to pick up some items for delivery, there was only one guy in the customer service, few customers on the line after 10 minutes of waiting he told the order is not ready he called someone and he didn t show for more than 10 minutes

excellent

Everytime I come to the Home Depot in Latham and ask for assistance, no one ever comes. I have came here multiple times to ask for assistance. They would page someone but no one comes. Im done with Home Depot. Im sticking to Lowes. They have better customer service

Good shopping for a home stuff

Friendly, helpful staff and a very well stocked store.

Simple. Its the go to pkace for your home

Ok

Here is your revised review with added information about Home Depots policy on houseplants: I visited the Home Depot in Latham, NY at about 2:20 PM on 4/13 and approached customer service to inquire about a possible discount on a plant that was in poor condition and the only one left. While the young man assisting me was helpful, a woman wearing glasses intervened and was extremely rude and abrupt. She mentioned that there were policies regarding plant discounts from vendors. My issue wasnt with the policy itself, which she claimed was clearly stated on the website, but with her disrespectful manner and unwillingness to direct me to the policy or allow me to speak with a manager. Given that it wasnt a busy time and she was not otherwise occupied, she could have been more courteous and informative. For further context, Home Depot does NOT have a specific policy outlined for discounting individual houseplants in poor condition. Typically, the store focuses on returns and replacements rather than providing discounts at the point of sale. If a plant is unhealthy at purchase, it is generally up to store managements discretion to offer any discount. This could be useful information for customers considering whether to buy plants in less than ideal condition. This employee not only needs to improve her customer service skills but her policy knowledge.

Cheap

Pretty standard overall home depot experience. Easy in and easy out. Good location and had what I needed when I needed it. So not really much to say. If you ve been to one home depot you ve been to all.

Its got everything, but some employees dont know anything. Much like asking for help in Walmart.

I find that the Latham Home Depot is extremely unorganized, and workers, if you can find one, are not very helpful. Pricing is competitive, but ordering is a whole other story with additional difficulty.

Its home Depot....big with lots of stuff

Very friendly people. Many checkouts open and self-service checkouts .Home Depot. Workers are very knowledgeable on where to find things in their store.

Always quick and easy, in and out, as long as you know what you want and where to find it. Downside was that we walked past a good handful of empires who didnt acknowledge our existence. There are a few VERY knowledgeable peeps in the garden center though!

Nice store- found the stainless steel cotter pin I needed!

Had to buy a LED LIGHT MAGNETIC SO ALL U HAVE TO DO IS TAKE OFF WALL OR WHEREVER YOU AFFIX IT AND HAS A REMOTE CONTROL WITH AND IT WAS SHIPPED IN TWO DAYS AND ITS EVERYTHING IT SAYS IT IS SO THANK U TO THE SALES PERSON I SPOKE TO ON PHONE AND I ENJOY THE LIGHT BEING WITH A REMOTE CONTROL AND IT WORKS LIKE A CHARM and YES ID SEND ANYONE I KNOW TO THE HOME DEPOT. Thanks HOME DEPOT UOUR SUGGESTION WORKED

Though Home Depot is a pretty decent store that s got all the necessary stuff for a home, the staff specially at the customer service is horrible. They refuse to provide assistance and are not even able to provide basic information. Had a worst experience with the customer representative IDESHA. Never encountered such a rude representative.

Well staffed well stocked

I give five stars because this time we received a military discount. A Few years ago no discount was given except for holidays so we starting going to Lowes. Thank you home Depot for taking care of the vets.

Fast and effective

5 stars for John in the Garden Department. John went above and beyond to help us locate what we needed and assisted in loading our supplies. Thanks alot!

As normal, clean, not much staff but normal.

Employees were very helpful and the store was very neat and stocked.

Sometimes I visit just to get DIY ideas

The woman in appliance dept should get a ew job so miserable

Ehh its Home Depot, guess its great for what it is.

At first very frustrating because the door installation information we were supposed to have received a week ago was not available. We requested help from Al in flooring. Although he could not answer our questions he was overly helpful, friendly and a great personality. Maybe consider making him a supervisor he truly cares about the customer experience and Home Depot brand! We were able to speak with Mark the supervisor on duty even though he did not have all info he went above and beyond to help. We left feeling like valued customers.

Home Depot recommended Torres Landscaping and Contracting. I used them. They were Amazing. I had a patio and walkway done with pavers purchased from home depot. The quality of work was excellent, along with the product used. I highly recommend this company. You will be greatly satisfied!

Waited quite a few minutes to pick an online order, but they did soon add two cashiers and everyone in line was taken care of. Nice and friendly people. Items were easy to find! Looking forward to come for a building project for kids!

We just bought a home and was so frustrated with all type of deals and security cameras out there. Me and my husband went to home depot today and found a nice gentleman name Mike Hill from electrical department. He was so amazing with his customer service was so nice to help us with choosing security cameras. I was amazed and glad we found him. He explained every kind out there and made our day less stressful. Thank you for hiring people like Mike who love their job. He is a gem

Well stocked location. Unfortunately, like many retail stores, more and more stuff requires employee assistance to buy

Got a lot of stuff. Not always what you need. Oh Well.

Garden center is nice.

One gentleman was very helpful and walked me over to ferring strips. Cashier was helpful. This was a better visit than before.

Just go to Lowes

Store is a mess with stock blocking aisles everywhere. Dozens of staff milling around and not a single person acknowledges customers nor offers any assistance. Two employees were fighting near the checkout. One employee sounded as if the other reported to them. The fight continued for at least 10 minutes, with customers stepping around the pair to get to the self checkout. The stock we were looking for, and which showed in stock on the Homedepot app, was nowhere to be found. The contrast between Homedepot and Lowes is simply astonishing. If the mission statement for Homedepot contains themes of Lord of the Flies then well done!

Ive traveled the country for 15 years now. This is the worst home depot across the country. Multiple times their website says they have several of something I need. No one can ever find it and wont even look for it.

Quick and easy, been going to the Home Depot for years now.

Average

Lack of customer service

Good location with lots of parking and a professional pain t department.

Great customer service and most of the stuff I need whenever I go looking for building supplies

If I could give stars separately, I would give 5 stars for Gail at self checkout. She is a dynamo, helping everyone find everything and a big help at the register. The 3 stars is for the non-existent help I got in the lighting department. I was looking for a particular size of covers for my fluorescent lighting, didnt get any help, so found some covers on my own. Got home and tried to install them. They were not wide enough!! Now I have to make an extra trip up to either get a refund or the proper ones. Update: Got a refund, went down the block to LOWES. They have a variety of styles and sizes in stock. I got the right ones.

Sucked

Customer service could be better. However everything I needed was available for a reasonable price.

Ive been going to the store for decades and Im extremely disappointed as of late. Many employees are not at all helpful. One of the women in the paint center is very helpful. She is knowledgeable and always his time to answer questions. But I have unfortunately needed assistance and there is another woman who gives very little help. For example, ask her to color match and she left the piece to be matched. Just sitting there. There was no other customers. When I asked her if she color matched it. She said it was black. I stated there are many different shades of black. She then looked at me and said it isblack they also had sales price on some tile. Brought it to the self-check out which was the only thing open and it came up. Its full price. I double checked to make sure it was the same product that was advertised as a sale price. The manager came over and said it was not and I asked him to please check because I know I double checked. I dont even think hed look. He just came back and said its not the right product. He was definitely wrong. And another time again a door was marked as 499 it rang up as 1,000. So be very careful and make sure youre getting the price you think youre getting.

Eladio Gonzalez Was very friendly, very helpful to order The answering machine for me!! When I was doing it, it kept adding more than one on its own! He took care of the making sure that I got exactly what I wanted!!! Thank you!!!!

I do all my shopping here have been going here for years and will keep coming people are always super friendly and I can always bring my dog they always give her treats never left their unhappy so thank you home depot!!!!!!!!!!!!!!!!!!!!

For the first time in America, I was subjected to insults from a worker until we met a worker named Ali at Home Depot. The beginning asked us: Would you like a Christmas tree? It is free. When we said yes, he started asking us where are you guys from. When I told him I am from an Arab country and my husband is from a non-Arab country, he started saying Are you Muslims and celebrate Christmas? He started insulting us by saying, There is no power no strength except in God in Arabic. This is an insult to us because no one has the right to interfere with your religion, even if you are from an Islamic country. This will be the last time I shop from this store because it is not reasonable to go shopping and come back with nerves. Because of this behavior, I could not sleep for the whole night . I did not go to the mosque to ask him for his advice if it halal or haram , and no one has a right to judge people according to their religions, and this is an insult to me and my husband.

Only because i cant Leave 0 stars. 3 customer service reps standing around in Latham, NY. Not one can help with blinds. Acted bothered. So off to Lowe s!!!

I am very disappointed in my latest experience with this Home Depot. I ordered an item on line and had it shipped to the store. I had no issues with the customer service desk, they were very quick and dismissive but not rude just seemed busy with not many people in the store. As I went to leave a lady from the self check out came running across with her arms in the air shouting she is stealing, don t let that Spanish girl leave I was in complete shock and stopped immediately and turned. When I attempted to explain I was not stealing that picked it up from customer service she continued to accuse me of stealing in a loud manner drawing attention to not only the customers cashing out but the ones in isles and other co workers. As I searched for my online receipt on my phone, she continued to shout, but now it was that I was a liar, and there was no such thing as an online receipt. When a younger male came up and she then said you deal with her and walked away he looked at me looked at my screen and apologized and said I was okay to go. When I got to the parking lot a couple who witnessed the situation apologized for what happened. I did attempt to call the store twice when I got home. The first time the call rang for 8 minutes with no answer, I waited a bit and called again, after six minutes I spoke with someone who then put me on hold for the store manager. After 10 minutes the call was disconnected. I m disgusted and disappointed that this is the type of customer service that they allow.

Always goog

It is going to be a Pakistan hub Shariat agenda.Please look into

Great place for home improvement needs

While shopping today, I was searching for plumbing parts and didnt realize the employees were closing the aisle. A man with a heavy accent rudely demanded I leave the aisle. Before exiting, I inquired about the location of a pipe cutter, but he kept repeating that I needed to leave the aisle without acknowledging my question. This exchange occurred several times until another employee inquired about what I was seeking and guided me to it as I left the aisle.

Never any cashier at register. Only one self checkout. Its time to shop at Lowes.

Big box store where it can be difficult to get help within a given department. As expected, prices are better than local hardware stores.

Down stocker sitting on forklift on phone in lumber with lane closed. Just left went to lowes

They have stuff. Don t ask for any help. The employees seem to get off on leaving customers standing around while they pretend to call someone from the department they are standing around in her apparently don t work in.

Absolutely no customer service or experienced Associate

The Service desk at this Home Depot is great!! The blonde haired girl Cameo helped me out until I got everything I needed. I am very satisfied and recommend this store!!

Well stocked and good service

Always dependable but miss the old days when every dwpr.had a pro

I was never told my order arrived. I then had to help them find it and when it was found the door was damaged. I was in the store for over 3 hours until the issue was resolved. On a separate occasion, I had a coupon sent from home depot and they told me it i couldnt use it. The staff took 45 minutes to resolve anything. Do not suggest this store at all.

Home Depot will let you reserve equipment online, but only starting at noon. If you want to reserve it for the day because maybe youre an adult that doesnt sleep in until the afternoon, it turns into first come first serve. Great job.

I called this place about three times today already being placed on hold multiple times throughout multiple of departments only to never have my phone call answered by the correct department I called for to answer my one simple question. I have spent over 30 minutes attempting to get a hold of somebody for my question to no avail. I know staff is hard to come by but to have nobody in departments that are literally open and functioning at the moment makes no sense.

Selection of hammers was wild

They dont want to help you They just walk away from you and tell you they will be back and your standing there for 1hr dont buy from them

Mike from electric went way out of his way to help me in the Latham NY store. The bird seed pallet was empty and he scanned the shelf tag, discovered a new pallet in the overhead, tracked down someone who could forklift it down, and gave me two bags for my home cart thats what I call excellent customer service!

Found what I was looking for pretty easily. Good store, looked well stocked and clean.

Poor management

The blonde hair girl at the service desk was very dismissive when I had a question about a certain product, and didn t even seem like she wanted to help me even before I asked the question. Instead of listening she quickly said no and didn t even try to help me with my problem. I definitely wouldn t recommend this specific branch of Home Depot based on the customer service alone.

The help in latham n.y in the plumbing dept was a great help tonight it was nice to find someone willing to help

One worker was in the isle literally sleeping. Another worker on his phone and ignored us when we needed help. Went up to customer care to see if an item was on sale that was in the middle of the floor, one woman was on the store phone and the other woman was socializing with another worker. We tried to get the attention of the socializing worker several times by saying excuse me miss and were ignored. When the other worker left, the phone started to ring and we were ignored again as she grabbed the phone and continued to ignore and not acknowledge us whatsoever. Better off going to Lowe s or basically anywhere else. Not gonna get help here.

Good for projects around the home

Good location. I like that I can find what I need and get in and out quickly.

I went to the Latham Home Depot store for some lumber and 7/16 osb. A day before they had 3 stacks of osb in the front of the store. That day ,down to two stacks and they were high up out of reach and needed to be brought down with the fork lift. I ask the gentleman at the register 4 times for assistance and wiated over an hour. I found out that Lowes has people there to assist you unlike the home depot.

Always attentive and with excellent prices, clean and safe place. Recommended .

Helpful

Horrible management

You can find everything and anything you pretty much need for your home in there theyre always right there pretty much when you walk in there if you need any help

Hello! Just wanted to shout out the amazing Amanda for her assistance lifting the heavy generator that we bought tonight. We initially brought the wrong car that unfortunately did not fit the generator. At this time, Amanda was so kind and said she would be there when we brought the bigger car. Sure enough, upon our arrival Amanda was there. She was able to strongly assist us in lifting the generator into the back of the car. This process would not have gone so smooth without her. Amanda, you are a rare gem!!! Thank you for making our experience at home depot so wonderful! Joslyn & David

Paint shop guy was kind of rude but still my go to for home improvement and DIYs.

I like this home depot. 9/10 they have what i need and the staff is usually helpful.

Never had a problem here.

Staff was very helpful. I was in and out.

Good early black Friday deals

Always very helpful and friendly. Highly recommend.

Can always find what I need

HAVE A GREAT YEAR OF 2023 OF RABBIT ONE, DEAR HOMEDEPOT!!!

Tools an parts an wood

Light Light lights

Parking Lot Maintenance!

Smaller home depot with everything a home owner would need staff is really helpful

So much stuff, so convenient. Staff has always been helpful to me.

They can be better

As usual, timely and courteous, thank you

Where/what in the world is aisle FW? Front Wall? Walked in circles for so long and felt like I was going crazy. Ended up driving to Lowe s. Update: 7 minutes later lol. Took 30 seconds to find at Lowe s. Dollar more expensive though