AAA Hudson Valley in Latham

This weekend, I had the displeasure of speaking with Joann from the Latham, NY office regarding a car breakdown that nearly cost me my life and left me stranded hours from home in an unfamiliar area. After a harrowing night with no available overnight tow drivers, I called again the next morning to have my car towed. In an effort to plan ahead, I had already had my car taken to a nearby dealership and used an Uber to get to a hotel. While I understand that your policy (which I was completely unaware of) prohibits towing vehicles from dealerships without recorded consent, Joann’s response was beyond unacceptable. Rather than explaining the situation calmly, she accused me of engaging in criminal activity related to unpaid car work—an accusation that was not only baseless but incredibly insulting. I even asked if I could push my car to a different lot to avoid this issue, as the dealership would have my keys if repairs were being done. All I needed was a shred of explanation or sympathy. Instead, Joann laughed at my situation, dismissively cackling, “Well, looks like you’ll be staying in Albany a couple more days” since the dealership was closed until Monday. My car broke down on a Saturday. Excuse me? Her complete lack of empathy, support, and professionalism was astounding. I was so shocked that I hung up without saying a word. To make matters worse, Joann and this office escalated the situation further. I received sassy, unprofessional texts to my personal number when I tried to request service through the app (screenshots attached) and they even went as far as contacting AAA near my hometown to block any support until Monday. I cannot comprehend why Joann acted so petty and vindictive. The hostility in this interaction was entirely one-sided, as I made every effort to remain calm and professional—something I should not have to do when dealing with an emergency and a company that claims to provide support during such times. As an insurance company that specializes in emergency situations and assisting people in distress, the absolute bare minimum should be a respectful, understanding, and professional response. While I fully acknowledge that policies and rules exist, your representatives need to learn to put themselves in someone else’s shoes. I strongly urge you to take immediate action to address how your staff is trained, particularly at the Hudson Valley/Latham office. Joann’s behavior was not only unprofessional but cruel. A simple apology from her would be a good start, though I fully intend to escalate this matter to higher levels within your organization. I’m a 21-year-old driver, and this was my first experience with AAA. It was not just disappointing—it was absolutely foul. Do better.

They so great to go and sometimes 2020 then go back 2024 and they have the time to talk to you and sit down with you to go on details for your issue. With a smile even though I could’ve did it online but because the attitude I came back and get it from them again.

Very helpful Staff and would not let me leave until problem was fixed. two thumbs down to the Clifton Park office for creating the problem in the first place.

Had a flat tire today, fortunately in my own driveway! Called AAA at 4 pm, had a very polite and professional mechanic at my house in about 25 minutes, and everything was done by 4:40. Absolutely fantastic service. Thanks for coming out on a rainy day!

Always super knowledgeable staff. Trip piks are great. Lots af maps and brochures for members. Also,great unique travel items for purchase.

Had a flat tire today! Great service! They dispatched someone right away - Dave arrived in 15 minutes, was fast and explained what he was doing. Gave me tips. Really happy with how quick and courteous the service was. Glad to be a AAA member!

We have been going there for years for setting up a vacation itinerary. They are very helpful and are always there to answer all your questions. Jennie is great to work with.

Needed a trip map with some planned stops along the way. The agent was helpful in finding us lodging along our road. She printed us two booklets, each with a different route to our destination.