Radiator Store II Inc in Lodi

Overpriced part, charged me $148 on Radiator, I could have gotten from Rockauto for $80 +$10 delivered. Part was wrong, had extra port , when I tried to return, the parts mgr. told me that the blue dust cap would hold the high temp/pressure of the coolant. I insisted either I get the right part or he pays for the replacement when it starts leaking. He ordered the correct part for me the same day. new part was missing all dust caps, I guess I will should pre-flush so I don't get Styrofoam in my trans. Also note, when purchasing, someone takes your CC and Driver's license in the back room for about 20 minutes. and I had to wait over 30 min, for the initial part they had in stock. I will leave it up to you to decide if you want to deal with this place.

Still the same awful company! Stopped going to them a few years ago after they took forever to deliver a radiator for one of my former clients. When I recently started seeing some of the good reviews I gave them another chance. Maybe they had new owners or their staff improved? NOPE, SAME SCAM ARTISTS. Ordered a radiator back in February for a client and finally received the wrong one in April (They said they would have it in March). but it was the wrong one. It’s now June 9th and I still haven’t received my money and nothing has been resolved! DO NOT TRUST THESE FIVE STAR FAKE REVIEWS.

This is the most professional part store in the area. Never disappointed me in 15 years. Always quick and on time. Great prices, friendly employees. They definitely deserve 5 star. Keep the good work.

Radiator Store is a great store where you can find all the part with great prices.You get the part pretty quick considering how busy they are and how bad the traffic is.For every issue you have you call accounting office Eva or Maria and they will help you with tracking or accounting information. I have been dealing with Radiator Store for over two years and I am very happy.Great doing business with you and keep up with the great work you do !

Very good with dealing with the general public as well as dealerships. Good pricing too. I was very impressed with the concern of the sales guy ( didn't get his name-but he is 1 reason for review, price is other) after he took my order to make sure i was being taken care of in a timely manner. Location is the only set back but i was able to find it. Great job and i would recommend this company any time and now everytime when i know u need a radiator or alternator and or hoses etc..

Your accounting department is very unpleasant. Eva is not very capable of phone etiquette. Her attitude is disgusting and clearly she isn't happy with her job. Her tone and demeanor is unethical. I ended up just switching to cash on delivery just so I don't have to speak to her. Please train these people properly to handle customer relations. The only person I deal with is Miriam and Chris. If I have an issue with a warranty Miriam is the only one who properly follows the steps to a resolution and does so without sounding like she's burdened. Chris is also thorough and professional.

I have had nothing but great experiences with the associates who answer the phones. HOWEVER...the recording that answers the calls is another story all together!! Its like nails down a chalkboard. Being on hold with that is not worth the wait. Thank you for calling the radiator store, again thank you for calling the radiator store etc etc.. Its not so much the wording that is annoying but the way the voice is reading the words. I try to put the sound down as low as possible its so bad and apparently I'm not the only one who feels that way. There's no way that person is not family! Please have her redo it or something because it really is that bad. Brutally honest it really is. Otherwise I would give 5 star.

I recently visited The Radiator Store in Lodi and at first I was briefly uncertain of the outcome of my situation considering I bought a AC compressor brand new and purchased other required parts later on in the day for the compressor, that was over a year ago. My compressor failed due to the mechanic not replacing the "expansion device".... when he said he replaced all working parts. I was angry so I contacted The Radiator Store and spoke to a wonderful sales representative by the name of Christopher who really made me feel at home. I spoke to him and explained my situation and he said that he would look into the issue. 5 minuets later after standing in a random warehouse in Lodi, Christopher assured me my part had a life-time warranty and that this was a special case because I bought the parts at various times but all during the same business day. I would like to thank this nice gentlemen for taking such good care of me and its always nice knowing that I will always remain cool during the summer months thanks to Christopher.