Complete Auto Recovery Services in Middletown

Terrible place customer service sucks these people scammers dont use this company

Tow truck driver kept using racial slurs. Plus he go into an argument with 2 other people at the scene

On time

You should never call this business to get a tow or anything. We were parked right next to a pizza place in Middletown NY. We are decided to take a after dinner walk. When we came back our car was stolen (towed). We called and were told we couldnt get the car back unless we paid $200 cash. We called the police. A report was filled out as to where we were parked with a sign saying no overnight parking. The police said it was a civil issue even though it was a public parking lot. When we got there the place was so dirty. Another girl was scammed as well and they dented her car during the tow. I repeat stay as far away from this place as you can. Update: We took this to court and won! So disregard anything they say in reply because a judge in Middletown found them in the wrong for towing it away.

Tony helped me with a lock out about 2 Fridays ago infront of Pizza Hut on 211 he was fast friendly and turned my frustration into a happy ending need more people like him in this field God bless him

These guys are complete scammers 1 they only are open for 5 hours if you get your car towed from them they only accept cash but have no atm which cause me to wait additional day to get my car out for two day my bill jumped from 150 all the way to 526 dollars how ? I just don t see how and with the way the economy is who has the money to pay that and then fix whatever is wrong with your car my advice if you can get triple A you will save way more money and heartache then dealing with these low lives and they have been reported to better business bureau

Driver Josh was rude and unwilling to do his job. Didn t bring my car where it needed to go and now I m stuck looking for my car because he never got back to me After not being willing to drop it off at requested location because it was too dark

Total scam. Car was towed from my community with parking permit visible inside. Business says open 24/7 but they only provide one aspect of business 24/7--towing cars. Towed on Friday and not permitted to retrieve my vehicle until Monday (Scam). Cash only. So you take my car and tell me I have to wait until youre ready ti release it. Charging for the added days (weekend) that they do not release the car back. Its a cash cow scam that will be reported to the better business bureau today, with the list of employees mentioned in praised Google reviews. As Tax payers who must provide cash for a delayed service that is a huge and unfair inconvenience, we should know how employees of this company are being compensated and how the company is managing complete cash within their daily business operations.Victims of this company should follow suit--its youre right to know where your money goes. An IRS audit should very much reveal this horrendous scam and gross level of unprofessionalism.

My tire was destroyed by a pothole at 1am. The driver Tony got there quickly and was super efficient and polite. My vehicle is very low to the ground and he took great care not to damage anything. I have had horrible experiences with tow companys like ROCKBOTTOM(racist hillbilly dirtbags) This place and Tony have restored my faith! I highly recommend.

Life-savers! Prompt and friendly

Racketeering, Extortion, theft of property. Basically they have a ponsi scheme, where they steal your car and try to Extort you for its release... totally criminal and the attorney general should be informed.

10/10/23 Update: Cliff came to my rescue! He was awesome!!!! Unlocked my car in less than 5 minutes. Such a great person!!!! I totally recommend C.A.R.S. Great people!!!! ______________________________________________ Ive used them before in the past, they are amazing people.

Timely, polite and towed my car right where I needed it. Would use services again

I was out of state when my alternator died on Saturday night. The driver, Cet, showed up and was very professional and friendly. He put me at ease from thinking the worst, as my car was going to need to get towed a long distance. I love my car, as lve been all over this country many times with it with no problems until now. I had to make a decision; repairing a premium car, out of state, at a repair shop I dont have a relationship with versus having my car towed hundreds of miles home to my mechanic who is trustworthy...Im sure you can imagine the trepidation I felt. Cef assured me that my car would be safe and secure until it made the trip home on Monday morning, and that he would probably be the person taking the car. Decision made!!! The friendly representative from C.A.R.S. called me first thing on Monday morning. We arranged things and even worked around some billing snafus. Overall experience was exceptionally positive. These people are good. I feel very grateful that I had them to deal with. Being from a different state, its unlikely l ever deal with them again, but if I do need a service they provide, Ill be sure to call on them or refer them.

Locked my keys in my car ....they came out and saved me!!!!! Thanks

Used CAR through Roadside assistance with GEICO, they couldnt have picked a set of hands for help. Thank you so much to Joe who pulled my husbands car out of the snow. We appreciate you greatly.

I will NEVER call another company again! The lady working overnight was amazing and extremely helpful when my son was stranded on the side of the road. We tried to use his roadside assistance and three hours later were told not a single company in NY or NJ had a driver available. I made three phone calls and only CARS answered and within 30 minutes my son was on his way home. I cant thank you enough for ensuring his safety and my peace of mind, you have a forever customer

They picked up my car in a timely manner and they gave me what they offered me

George and Michelle are the best. Very helpful when you need a tow.

After being given the run around for 5 hours from a different company, I cold called CARS and they had my car on a flatbed within the hour. Everyone I dealt with was friendly, I ll be a repeat customer if the need arises again.

Very good service

Thank you for your prompt response and service. Much appreciated !!

Would have put no stars if possible! The worst!!!!! Terrible costumer service, expensive compared to others. Unreliable and outdated information both on business cards and website! Besides being overwhelmed with my accident I had to deal with this company and their lack of information with costumer.

Very inexpensive

Broke down on Rt-17 with my pickup truck and trailer. They arrived quickly and were able to tow both safely home. Thank for doing a great job!!

There was no visible no parking signs in the area where we parked. They towed my truck and my daughters car at night. Left us stranded in middletown with my 2 year old grandson. This was at 9 PM. As I do not live in Middletown and when asked the driver jesse how I was suppose to get home his girlfriend jumped out of the truck and said it was a personal problem offered no assistance of cab numbers or anything to help. And then charged us each 324.00 to release our vehicles. When we retrieved our vehicles they have been gone through things out of glove box and stolen tools very unprofessional and rude and Im pretty sure unless your employed with them no one is allowed in the truck with them especially rude girlfriends

My car was towed at 11:30pm, I called immediately to try to get it back and was told they open at 9am. So obviously not 24hrs. When I went to pick up my car, they had it parked in the middle of a literal junk yard. They expected me to drive it out while not damaging my car. My car was immediately damaged because again, they put my car in a literal junkyard. Every single car in there was totaled, there was glass, metal shards, loose rims?? I believe they unloaded my car directly on top of a rim so when I tried to pull out it ripped into the underside of my car and bumper, nearly ripping it off completely. I was told by the employee that was standing there that it was literally a junkyard what do you expect . I said you have to fix my car this is completely not OK and he said that it was totally my fault, then also told me that there were cameras and video that would back up his story. I called the police, I asked for the video, I asked for any video or photographs. They told me in front of the police that there was no video and would not give me the photos until the owner showed up, which he never did.

Great service

Mike was great! He came back for me after Geico s miscommunication and got me to my destination safe. I d use this service again.

Terrible company they loaded my car and tore off my front bumper and have the nerve to say it fell off, how when there was no damage my car had mechanical issues. They then put my car in a junk yard and got the interior very dirty with mud and oil stsins everywhere. On top of that they misplaced my keys and it took them 2 days to find them.

My car broke down while in the city visiting family on an extremely hot day with my children ! I called this company they told me 1 hour we were there for 4 hours and the quoted me $900 for the tow ! Worst service ever

Unprofessional when they came to pick my car up and damaged it during travel, they are overpriced and wouldn t use them again

I understand one of my car was towed for a reason but, rude employees. Major unprofessional attitudes when dealing with them. Secondly, greasy handprints left on my vehicle, top corner of driver door is now out of alignment, beware of zero accountability from this service provider.

Not professional poor service when asked to speak to a higher person in charge they hung the phone up on me

Horrible Experience! Will Never Use them Again. Items were missing from my car. The wait was long. It was a nightmare!

Smart car

The biggest ripoff tow service,they should be put in jail.They make everything cash so they dont pay taxes,a total criminal element in our community.If they were put out of business tomorrow it wouldnt have been too soon,they take advantage of the situation and rip you off.I will report them to the fraud squad and IRS this Monday they we be closed in a week .

As the manager of another towing company we had to pick up a car from them and they were extremely friendly on the phone and no trouble to pick up.

Quick and Friendly service!!!

Had a nightmare getting a tow for my vehicle due to some insurance issues. But C.A.R.S came in and saved the day. Car was picked up this morning and delivered safely.

Thank you for showing up in a timely manner. Tyler was great! Had me up and running in 10 minutes. Very happy with the service I received. Thank you again

My vehicle broke Down on I 84 W. and I used my Geico roadside assistance and these guys were dispatched to me the wait was a little long but the service and the communication between the driver and myself was fantastic. everything was explained to me through Geico and also explained by the driver.

Any kind of towing or Recovery light, Medium, and Heavy,

Terrible service, No show, No response after no show. Good luck dealing with them. I wouldn t trust them ever again.

Driver was really nice, punctual and got me & my car to the collision center safely.

Fair price for towing, friendly driver and they showed up when they said they would. Very fast and efficient

These guys really stand behind their busines . They are very particular to detai . I will always use them when I am in the area for sure!!!!!

Very expensive $400 for a 5 mi tow

Woke up on a Friday to a flat tire with a screw in it. Just how you want your day to start, right? Promptly called my insurance to utilize my roadside assistance. They quoted an hour, but within a half hour I had a call that the tech was waiting outside for me. Less than 10 minutes later he had my donut on, completed the paperwork and we were both on our way. They made what could have been an awful morning, bearable.

Very timely and nice but huge RIP off money wise. Who ever heard of a $900 tow bill that includes a $100 administrative fee!

Awesome towing service! My car died while I was at work yesterday and I needed to have it towed to have it checked out. The last time I was in this predicament I was stuck waiting over an hour for help. Not with C.A.R.S.! Ken helped me out and showed up 20mins earlier than the quoted hour wait. He was super nice and took great care of my car. Hopefully I wont need a tow again in the near future but will definitely call them again if I do!

I believe the name of operator of the Flat bed was Glenn. One of the best tow experiences Ive had over the years. Glenn greeted me with a handshake and walked me through the process. Service was right on time and worked with my roadside assistance service thru State Farm. Would recommend them to anyone! Mike J.

I called these people at 6:00 am asking to be met where my truck broke down at 7:00 sure they say No one showed up. They wouldnt even answer the phone again when I called back at 715 wondering where there at. Good ahead and not call these people cause they dont need the business and they just cant seem to do what they say. But if you want to be stranded and wondering when someone is going to pick you up in 30 degree weather go ahead and call these people.

This company rocks! Exact timing as quoted, Jimmy clearly is an expert in handling towing and a great guy too. Very friendly, professional service!

These guys are the REAL DEAL in the towing business they have more trucks on the road than I have shoes. VERY PROFESSIONAL OUTFIT. 5 Stars rated definitely reccomend!

These jokers were contacted to give my car a tow as part of my AAA service. Near three hours later, after serveal unsuccessful attempts by AAA to reach their driver and manager, AAA had to find me another company to tow my car. Extremely poor service, if you could call that service at all.

Beware...$900 for an emergency tow... Their was like 7 different fees on my bill all were complete BS...these guys are Scam artists...

Very fast and reliable professional service. Would use and recommend again! Thanks.

This was the worst experience I had in my life with this company they are CROOKS!!!! I had my car towed here utilizing my AAA membership I wasnt given any paperwork was never told about a $85 a day storage fee, there is a little sign which I never saw. When I spoke with representative was never told of this fee. When I inquired about my car then I was told I owed $300 WHAT!!!! AAA worked and agreement title for fee waiver which I never wanted them to keep my car. Upon submission of title after signing I was informed I need to pay $150 to remove my property from the car!!!! Not before leaving, not on the phone when I called to make appointment to bring title never informed CROOKS!!!!

Very friendly and courteous. Showed up on the earlier end of the timeframe quoted. Driver even went out of his way to show me the culprit of the breakdown so I knew what to talk to the mechanic about. Great experience!

The guy was very nice and very fast its a very good tow company I would use them for all my tows now thanks c.a.r.s towing

What a great company. I was up in New York visiting some family with my wife, when our Forrester broke down. They came out and took us to a repair shop within 15 minutes. They were fast, professional, and reasonably priced. They made a stressful breakdown, completely easy and painless. Thanks guys!!!

Our driver went above and beyond what he needed to do to make sure we were safe and taken care of

I was stuck on 84 with a flat and no spare, I was on the phone for 45 min to an hour trying to get a tow truck company out and tow me. Every one I called were rude, said they wouldnt do it because I had a 6 inch life on my truck, and even one guy said FU to me and hung up. Then I called cars and George picked up. George was very polite over the phone the first gentleman that night that called me sir. Even though sir is my father. He told me that he can have a guy out there in 30-45 min and my driver was going to be jimmy. When jimmy showed up he was very nice we had a good conversation all the way to Mavis where I could get a new tire. He was telling me how cars towing is growing and expanding which i think is great because you want a company that is personable, great pricing, and understanding this truly is the company to call. A big thanks to all they guys. and Jimmy, shoot strait!

Arrived quickly, very friendly and professional.

Great job! Quick