New York Truck Parts and Towing in Middletown

I needed brakes on my Class A motorhome on a Ford chassis. We called numerous shops but no one said they would do the brake job. I then called New York Truck repair. Within 2 weeks they performed the repair.

Quality of work:5/5 Customer service: 5/5 Communication: 5/5 Timeliness: 5/5 Summary: They're honest, they'll stay in contact with you as needed or at your request with updates, haven't had any "ever since" issues = quality work, and they had it done when they said, every time I was there. Took my truck here due to location with a cracked hydraulic brake booster about a month ago (8/26/24). They got it fixed in about 3 days with parts delivery time, and reconnected some vacuum lines that were left disconnected by previous shops, super dope. About 2 weeks later (9/3/24), my truck decided to blow a coolant line out and cracked the recovery tank. They had me fixed by the end of the next day. I added some stuff for them to look over and picked up my truck to use while I waited on parts, and then brought it back to them on a Friday morning, and the rest was finished that afternoon. Oh, and I forgot to leave them my keys, so they were locked out while I left to Boston for the weekend, and they still got it done in one day. They have lock out kits, go figure. So don't panic if you forgot yours (like I did), just call them to give a heads up. (9/25/24) I no longer work in the area, and my truck split a hydraulic line on my PTO, they offered to take a look at it. I drove it 2 hours, one way, to have them look at it, because they've done great work, great with time, and been more than hospitable and reasonable to me from the first day.

Had a blowout on the bus while touring with the Tedeschi Trucks Band, New York Truck Repair & Towing was the only company that answered the phone at 2 am and I'm certainly glad they did. Fantastic service, went above and beyond to get us rolling again. Replaced my tire, rim, studs, lug nuts and an air bag. I won't call anyone else if I need help in the area and I highly recommend them for any work you may need.

I dont usually write reviews but for this one I felt I have to. I had an emergency while I was driving my RV on I-84 on Sunday afternoon where I lost power to engine, called New York Truck Repair and Towing to check if they can help and got Gary answered my phone call and told me yes he can help but after I get it towed to his shop, but after complications with towing company I called Gary again and he came to me at 10 PM did his diagnostics and found the problem and fixed it. He even refused to take any money. Thsnk you very much Gary.

I stopped in NY Truck Repair with my Ford F550 while towing a piece of equipment for an exhaust issue. I had just left another repair shop in Chester that attempted to repair the issue and failed terribly and that cost me $163. For nothing. The guys at NY Truck repair came out and looked at the issue and made a prompt and professional and safe repair. The price was more than fair and less then half of the clowns from the other so called repair facility. Great guys and a real professional shop. I will definitely return there in the future. I was able to complete my trip safely.

My truck broke down on the side of 17 around 2pm. The hard line off my compressor broke and I lost all air pressure. They towed me back to their shop and ran to the dealership to get the a replacement line and had my truck back up and running by 4pm so I could still make my delivery window. I can’t say enough good things about the service I received and without getting killed on price. They will be the only company I use whenever I’m in the area.

Very professional and thorough service. They kept me up to date and informed while my truck was in for a transmission and pto replacement. Other shops told me there was a 12 week lead time on my PTO but they had a new Transmission and PTO expediated and installed in under a week. Thank you to Max and the team here. Wouldn't bring my truck anywhere else in the area.

Your tow truck driver tried to run me off the road because he was upset that I was about to pass him as he was making his turn(right), but he chose to divert from his path to come over into the lane I was using to run me off the road. He had no need to do what he did. How he has a license I don't know but he needs to be reevaluated for his position. What's wild is no driver for this company has EVER done that before why he felt the need too I don't understand. I need to file a formal complaint against him, that is unacceptable behavior for a company to have. Your driver did this also. When I have a receipt for the damage I will bring it to your company.