Freeman's Auto & Tire in Monroe

419 NY-17M, Monroe, NY 10950, United States

★★★★★
(634 reviews)
Specialties: Auto repair shop Auto wrecker Brake shop Oil change service Tire shop Towing service

About

Family owned & operated since 1980 Now with TWO locations: 419 Route 17M, Monroe, NY 10950 & 2 Ramapo Avenue, Harriman, NY 10926

Website
freemansautoservice.com
Address
419 NY-17M, Monroe, NY 10950, United States
Plus Code
8R8H+RC Monroe, New York, USA
Time Zone
America/New_York

Business Hours

Sunday
Closed
Monday
7:30 am–5 pm
Tuesday
7:30 am–5 pm
Wednesday
7:30 am–5 pm
Thursday
7:30 am–5 pm
Friday
7:30 am–5 pm
Saturday
7:30 am–1 pm

Services

Service options
On-site services Language assistance
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Oil change
Amenities
Mechanic Toilet
Planning
Appointments recommended
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Parking
On-site parking

Reviews

4.7
★★★★★
634 reviews

Most Mentioned

honest (24) fair (20) mechanic (20) inspection (18) tow truck (17) oil (16) driving (13) highway (7) lake (5) vehicle service (5)
5 stars
553
4 stars
45
3 stars
5
2 stars
4
1 stars
27
★★★★★
February 25, 2025

Freeman's and AAA came to my rescue today. They were both incredibly kind and personable employees ( which definitely put me at ease during my stressful situation). Best of all, they were extremely thorough, fast, and professional. It was such a huge relief, and I am extremely grateful.

★★★★★
January 16, 2025

Went here for loud driving on my Honda, I knew it was probably my exhaust / muffler. First off, I know a lot of people might probably complain about a $80 diagnostic fee, but honestly, I don’t mind paying if the quality is THOROUGH. They gave me a FULL run down of everything wrong with my car, however, they never pressured me to do anything I didn’t want to do. They gave me full authority to pick and choose whatever I wanted to get fixed and gave me another full rundown and what exactly they found. Car was done in a day and staff was very kind. Cars runs smooth so far, 10/10 🌟

★★★★★
December 20, 2024

I have been a customer for 25 years. Always honest fair and great workmanship. I have never had to bring my vehicle back once serviced. Just a great place to get your vehicles serviced

Review photo
★★★★★
December 19, 2024

Always a pleasure! Yet again Freeman’s went above and beyond to take care of my car. It took a few days but Dennis kept me updated the whole time and really went out of his way to help me. Great prices, great advice, and great staff every time, will always go to Freeman’s.

★★★★★
December 17, 2024

Sven was awesome and communicated every day, everything that was happening with my car. They had it for 3 days. 100% transparency and no surprises! I have zero complaints but do have one suggestion. I had to pick my car up during off hours and when I showed up, there was another car blocking mine, so I couldn't leave. My suggestion would be to have signs made that attach to cars that are being picked up that read, "DO NOT BLOCK", so the other people dropping their cars off during off hours, don't block people in. Thankfully I called the emergency tow line and they were able to get in contact with someone who 20 minutes later opened up and was able to move the car blocking mine. I highly recommend Freeman's and will be using them again in the future.

★★★★★
December 6, 2024

I’ve been bringing my cars to this repair shop for over 12 years, and they’ve been incredible every single time. The team is professional, knowledgeable, and always goes the extra mile to help. They take the time to explain what’s going on with my car, so I never feel left in the dark. Their prices are more than fair, which is why I keep coming back year after year. I trust them completely—they’ve always been honest and upfront about what’s needed. If you’re looking for a place that truly cares about their customers, this is it.

★★★★★
July 7, 2024

I was stranded in the highway for over 3 hours because my insurance tow truck company did not arrive. Freeman’s Auto & Tire was contacted shortly after, Michael was there in less than 20 minutes. Khaled my service advisor and his team were amazing. Khaled kept in touch to give me updates on my car. Once my vehicle was scheduled for pick up it felt brand new. I highly recommend Freeman’s Auto & Tire.

Review photo
Review photo
★★★★★
January 24, 2017

Freeman's is by far the best mechanics shop around! They always fixed my vehicles promptly and courteously. I can't say enough good stuff about Freeman's. Awesome crew, Great value! I recommend them to my friends family and customers. I'm very happy to have them as my mechanics! Highly recommend! You will not be disappointed!

Review photo
★★★★★
March 18, 2025

Excellent experience! Knowledgeable, friendly staff, very helpful. Quick service, great communication. Reasonable priced.

★★★★★
March 16, 2025

The car maintenance inspection is very careful, and you will not be forced to replace very expensive parts. The service attitude is very good.

★★★★★
March 5, 2025

Never have a issue with freemans Auto. solid auto repair company in the area.

★★★★★
February 26, 2025

Efficient, helpful, and reliable and fair

★★★★★
Verified Reviewer
February 19, 2025

Only mechanics I trust with my car. They re honest, good prices and do great work

★★★★★
February 19, 2025

Freemans is always my go to place, courteous, professional and cost is very reasonable as well.

★★★★★
February 19, 2025

Service is professional, price is reasonable... I trust their mechanics.

★★★★★
February 19, 2025

Freeman s has serviced all 4 of my family s vehicles for over 20 years . Always great service at reasonable rates!!

★★★★★
February 19, 2025

Freeman s Auto is the best for all your automotive repairs! They are real professionals and honest.

★★★★★
February 19, 2025

Vehicle towed from New York to Massachusetts. Special thanks to Aaron Saison. Outstanding character along with outstanding Service. Thanks Aaron.

★★★★★
Verified Reviewer
January 19, 2025

I literally stopped in and asked for someone to put air in my tires on this cold bitter day. They took me right in and I offered to pay for the service and to tip the guy. Nope, just a simple it was my pleasure and a handshake. In and out in 5 minutes. Thank you Freemans!

★★★★★
January 19, 2025

Went to Freemans because my passengers side headlight wasnt working. Even though they were short staffed the person sitting at the desk (unfortunately dont remember his name) fixed my headlight and didnt charge me for it. Would definitely recommend this place.

★★★★★
January 19, 2025

Always our go to place. Staff is friendly and clear about both scope and price of repairs. They take time and effort to explain options, and are always polite and easy to deal with! Highly recommend!

★★★★★
January 19, 2025

Freemans is the Best

★★★★★
January 19, 2025

I am always pleased by their work and professionalism.

★★★★★
January 19, 2025

Always a 5 Star experience with Freeman s and crew, Sven, Bruce, Cali, Denis and all. Fair and Honest all the way.

★★★★★
Verified Reviewer
December 19, 2024

I had 4-5 appointments for what turned out to be a failing engine. The front desk (Brian, Dennis) talked with me honestly, with respect and with patience throughout the somewhat complicated process. I felt I could trust this repair shop. They mentioned that the owner always does whats right by the customer, and they did just that for me. Im not sure you could find a better repair shop. They delivered on time and as promised, and at a fair price. Thank you, Brian and Freemans.

★★★★★
December 19, 2024

Great first experience dealing with this shop. Just brought in a second vehicle.

★★★★★
December 19, 2024

Our car was towed to Freeman s Auto & Tire after a break system malfunction in the middle of the highway. Where do I start? Not only were the people who work there so nice (thank you Brian and Dan!) and helpful but they also got out car back on the road in no time. We can t say enough good things about place. Such an amazing experience!

★★★★★
December 19, 2024

Professional, timely, honest and reasonable pricing.

★★★★★
December 19, 2024

The team here is responsive and direct. Prices are fair and honest. This is the second repair freeman s does for me in a pinch and Calli was great to work with! Highly recommended!!

★★★★★
December 19, 2024

They are wonderful to deal with, it s been over 30 years that we re customers!

★★★★★
December 19, 2024

Excellent work. Had multiple car issues such as transmission and cv axle, and headlight power issue. The got to work on it right away. The ordered the parts and I had it back in less than a week. They also did an oil change for free. I will always go back to them for any work!

★★★★★
November 19, 2024

Extremely satisfied with the service provided by Freeman s Auto. Never any surprises on cost of repairs, and only valid recommendations are provided, (always at the customer s option). Sven, Brian, along the entire team are awesome to work with. Frankly, Five stars are not enough.

★★★★★
November 19, 2024

I drove from PA to bring my car to freeman s to have them check a noise coming from the rear. They replaced my calipers , pads and rotors. The pads and rotors were covered under warranty. I ve been coming here for years and I just moved from Monroe and they always do a great job.

★★★★★
November 19, 2024

This place is the best all around! Amazing staff! And just wonderful! I appreciate Freemans so much! Thank you Dennis and the man that towed my truck.

★★★★★
November 19, 2024

Reliable and they didn t over charge me

★★★★★
November 19, 2024

Honest repair shop!

★★★★★
November 19, 2024

Fast, friendly and efficient service. They checked w/ me before doing any work not originally requested. Highly recommend them. Have been taking my car to them for more than two years. Always satisfied w/ the service

★★★★★
October 19, 2024

I have always found them to be honest and trustworthy. I highly recommend them.

★★★★★
October 19, 2024

Excellent work as always by Freeman s Auto.

★★★★★
September 19, 2024

They are consistently excellent in all respects.

★★★★★
September 19, 2024

I had a horrible sound coming from underneath my car, coming back from PA. I wasnt sure I would make it home. Turns out it was the skid tray dragging. I called Freemans the very next Monday morning. I asked if they could look at it while I waited. They said to come right in. I waited. It was fixed in a half hour. Freemans is a very trustworthy business nd they r very accommodating. Thank u again for helping me so quickly.

★★★★★
September 19, 2024

I have found the service and workmanship at Freemans Auto and Tire to be exceptional! They are knowledgeable, courteous, affordable, and conscientious. I highly, highly recommend their service. We are lucky to have such professionals in our community!

Verified Reviewer
September 19, 2024

The more people I talk to, the more I hear that this place is grossly overcharging for services, and for many, for work not even needed! I am very involved with the chinch, and for one of our parishioners, the quote for work needed was absurd! I have been in the business for 37 years, and I have learned a thing or two. Trust me when I say that this place has grossly overcharged, no less for un-necessary work, for me and several friends of mine. We are going elsewhere from now on!

★★★★★
August 19, 2024

Called me to let me know about what they were doing to fix my car s A/C

★★★★★
August 19, 2024

My car broke down right near their shop. They were very supportive the moment i walked in asking for help. Great communication and price was reasonable. Highly recommend.

★★★★★
August 19, 2024

Wouldnt bring my vehicles anywhere else! Professional and courteous but most of all, trust worthy! Pat and Duke take care of their customers all the time without fail. I know when I go to Freemans Auto that I am getting only what I need when I need it and for a reasonable cost. You would be crazy to go anywhere else!

★★★★★
August 19, 2024

First time customer and I was impressed. Everyone was nice, car was taken in on time, and the work was completed on time. No dirt or grease stains in the car. Thank you!

★★★★★
August 19, 2024

Excellent service

★★★★★
August 19, 2024

Always reliable

★★★★★
August 19, 2024

Explained everything and after I made my choices on want I wanted to do about my cars issues they clamped bump panels that had missing screws with no extra charges. 2012 Toyota running smoothly again. Thank you, Freemans for great job done. Kudos...

★★★★★
August 19, 2024

They Always have great service there at a fair price thanks again

★★★★★
August 19, 2024

I took my car many times there and they always resolve my issue .

★★★★★
August 19, 2024

Excellent service

★★★★★
August 19, 2024

Great service and staff.

★★★★★
August 19, 2024

Always a perfect experience with Freeman s.. Car is running great!! Thank You!

★★★★★
August 19, 2024

Freemans is always my go to place for my automobiles. Always courteous and get to the problem if need be.

★★★★★
August 19, 2024

I love this Repair Shop. Think they take care of their customers more than they want money to take care of their cars. Are honest and give you feedback every step of the way. I will swear by them forever. I have not had a reoccurring issue in the past years. Bruce and Sven are the best!

★★★★★
August 19, 2024

Quick efficient friendly service Staff was very informative

★★★★★
August 19, 2024

There is NO better place for all my vehicles. They are scrupulosly honest and totally reliable. If I werent already married I would propose.

★★★★★
July 19, 2024

Always a good experience, always reasonably priced!

★★★★★
July 19, 2024

Trustworthy!

★★★★★
July 19, 2024

Awesome. Thank you!

★★★★★
July 19, 2024

Professional and friendly car inspection. After talking with Freeman s service associate and comparing with a previous quote from a car dealership service, I will be getting back with them regarding upcoming replacement of tires as well as future oil changes. Happy to know a caring car service nearby.

★★★★★
July 19, 2024

Fast and Friendly service. Always professional knowledgeable customer service. Love the text updates and info on your vehicles condition.

★★★★★
July 19, 2024

I trust Freemans Auto 100%. They always address my concerns in a timely manner. Details of the needed service are always explained. I am confident that the job is going to be done professionally and at a reasonable price.

★★★★★
July 19, 2024

Once again Freemans Auto has provided me with great professionalism and service with my vehicle. I highly recommend them.

★★★★★
Verified Reviewer
July 19, 2024

Good service

★★★★★
July 19, 2024

Professional and honest best service

★★★★★
July 19, 2024

FREEMAN TIRE TO THE RESCUE- We had a scary tire blowout on 6 East and were left on a narrow shoulder on a highway filled with speeding cars. Freeman sent a huge tow truck that safely & efficiently brought us to their shop where the needed repair was done & we got back on the road & grateful for their caring response. THANKS FREEMAN TIRE! Keep up the excellent work .

★★★★★
Verified Reviewer
July 19, 2024

The team at Freemans was great. They gave me honest & professional advice without trying to upsell me. The prices were fine. And the staff was very understanding when my tow truck was 7 hours off schedule.

★★★★★
July 19, 2024

Excellent. Was towed off of 87. Very fast, professional and a lot less $ then I thought it might. Very happy.

July 19, 2024

My car was broken down in the area so these guys were one of my few options and I had them tow it to their shop. At first I was pretty happy with them as they only charged me 100 dollars to tow it to their property, which I thought was pretty reasonable. When the car got there, I pretty much already knew I needed a starter and they easily confirmed that. They wanted to charge me 600 dollars to put a new starter in I guess they thought because my car was broken down they could take me for a ride (no pun intended). Instead, I said no way and had the car towed to my girlfriends house, bought a starter for 70 dollars, and did the job myself. They still charged me 100 dollars to assess the car when, I, a person with very little knowledge of cars, knew what the problem was without even looking under the hood. I did the job myself, and I can safely assure you it was not 430 dollars worth of labor. Knaves, the lot of them. Shame on them.

★★★★★
July 19, 2024

Excellent - had a tow off the highway - Thank You Guys for saving us - Glad it was your company that came -

★★★★★
Verified Reviewer
July 19, 2024

Update: Sven was awesome!!! Really took care of my wifes 02 Tahoe. Gave me a quote and stuck to it even though there was some extra labor. Keep up the great work!!! Thank you so very much everyone at Freemans Auto and Tire!!! Update: 09/25/23 Fast service and honesty. Gotta love this place!!! Update: 01/04/23 Bryan helped me when my car wouldnt start in single digit weather. He has a tow truck ready to go. I just cant say enough great thinks about this place!!! They are too awesome!!! Update: Pat and Bruce totally rock! I forgot to get inspections on my 99 and 02 Tahoe. I only had a week left and they took me right away! Incredible! Oil change on the 02 on top of that...cant say enough good things about these pros!!! Update: Wow!!!! Wish I could give them10 stars. First, I was using another mechanic in Washingtonville. They were ok. I had a problem with a strong fuel smell and Brookside auto was not equipped for it. Freemans auto determined that it was the fuel tank. I have a 99 Tahoe and they couldnt find a fuel tank. I got one in the junk yard that my wife found after making 20 calls. Fast professional service!!!

★★★★★
July 19, 2024

The mechanic did a wonderful job explaining the procedure and entertaining all my questions. I forgot his name, but he fixed the AC compressor on my 2008 Honda Fit. Let him know that his work was much appreciated!

★★★★★
Verified Reviewer
July 19, 2024

very fast

★★★★★
July 19, 2024

They have been servicing my cars for years. Always professional and trustworthy.

★★★★★
July 19, 2024

As always, Freeman s came through with fast and reliable service for my flat tire. I ve been using an iteration of Freeman s for 51 years, since Duke worked for an Highland Mills service station, and I can t say enough good things about their honesty and the professionalism of their staff.

★★★★★
July 19, 2024

Always helpful and courteous. Highly recommend

★★★★★
July 19, 2024

I moved 35 minutes away last year and still come here for all the big repairs

★★★★★
July 19, 2024

Best Mechanic i ve ever dealt with.

★★★★★
June 19, 2024

Freeman s is the place to go! The staff at Freeman s are super helpful and patient. I have been a customer for almost 5 years. Great team, especially all the tow guys!

★★★★★
June 19, 2024

Always professional and trustworthy. Have used them for decades. Pat, Ed and the crew - all good guys.

★★★★★
June 19, 2024

Great receptionist on phone and in person. Clean waiting room if you re waiting for your auto. Prompt service at a very reasonable price.

★★★★★
June 19, 2024

Great service like always! Work on my car was timely done!

★★★★★
Verified Reviewer
June 19, 2024

When I had an issue with my car, the Freeman team was able to tow the car and repair it quickly all at a reasonable price. Highly recommend!

★★★★★
June 19, 2024

Customer Service is amazing and always willing to fit us in during the busy rush

★★★★★
June 19, 2024

Excellent, affordable service. The customer service was great, theyre easy to get a hold of and kept me informed through every step. I highly recommend them.

★★★★★
June 19, 2024

Freemans staff is friendly and experienced they did all the repairs in a timely manner at a reasonable cost will definitely be going back again its hard to find an honest mechanic.

★★★★★
Verified Reviewer
June 19, 2024

Always do a great job with my car.

★★★★★
June 19, 2024

vary trustable and professional and kind

★★★★★
June 19, 2024

These guys are great I ve never had an issue with them!

★★★★★
Verified Reviewer
June 19, 2024

They perform maintenance in a very timely manner so you get your car back as quickly as possible. No complaints.

★★★★★
June 19, 2024

The gentlemen at this shop are very courteous and friendly. I have brought various vehicles here, of different makes and model, and they are consistent.

★★★★★
June 19, 2024

Ive been going Freemans for years and have been only happy and satisfied with their work and service. They have been over and above helpful, accurate, and most important of all, honest. I would highly recommend them without hesitation and with a smile

★★★★★
June 19, 2024

Freemans auto is the place to go for auto repairs. They have reasonable prices, they are great in getting your car diagnosed and repaired in a timely manner, friendly and courteous. I would highly recommend them. Thank you for your great work!!

★★★★★
June 19, 2024

Great and fast service!!!!

★★★★★
Verified Reviewer
June 19, 2024

Awesome as usual.

★★★★★
June 19, 2024

Great customer service. Very polite and a pleasure to work with. Definitely will Be returning for any future repairs!!

★★★★★
Verified Reviewer
June 19, 2024

Honest and fair mechanics, a rarity these days.

★★★★★
June 19, 2024

Always gracious and do excellent work.

★★★★★
June 19, 2024

Always have a good experience with Freemans.

★★★★★
June 19, 2024

Great service, very informative and very courteous, friendly and professional!

★★★★★
June 19, 2024

These guys are amazing . I oils not go anywhere else. Honest, friendly and they keep my vehicle running

★★★★★
Verified Reviewer
June 19, 2024

Professional and courteous. As a middle aged woman who knows nothing about cars.. I never have felt as if I was taken for a ride.. no pun intended.

★★★★★
June 19, 2024

Ive gone here for years, since their 1st spot on 17M., down by that Greek restaurant. I followed them ever since. They have a good moral business code. Family business. Each time I went there in a panic they assured me no problem. Theyve always taken time to replace a light, on the spot or check fluids. Now they have another place to do lighter work. Ive had axle replaced on6/23/2024, steering wheel , brakes ignition coil, numerous things on other cars Ive had, even electrical on a truck 15 yrs ago, chewed by mice they said no doubt. They leave the car clean. From the minute you drop of your keys your treated with respect and honesty. They cant and will not speculate a problem over the phone until you bring it in, only for your safety. Ive had the whole crew work on my cars. My fav is Sven. I airways look forward to the awesome collectable car calenders at holiday time. I recommend this place to anyone. Vikki Zamay

★★★★★
June 19, 2024

Great service!

★★★★★
June 19, 2024

A family member recommended me to get my 2009 car checked at Freeman s and I m glad I took their advice. The price was reasonable, the service optimum. I enjoyed their professionalism.

★★★★★
June 19, 2024

Very happy with my truck, running great! Thank you !

★★★★
June 19, 2024

Good service polite staff

★★★★★
May 19, 2024

Awesome as usual! Thank god we have them in Monroe

★★★★★
May 19, 2024

Professional and job always done on time

★★★★★
May 19, 2024

I have been with freeman for over 5 years and I would never take my car to any other mechanic. They are professional. Efficient and honest.

★★★★★
May 19, 2024

I really love taking my Car to Freeman s i know they are not trying to take me for a ride I highly recommend them for all kind of service on your car

★★★★★
May 19, 2024

Had an oil change today and had the tech check over my 2500 for trailing my RV. Very thorough checking all systems

★★★★★
May 19, 2024

Trustworthy and accommodating

★★★★★
May 19, 2024

Great mechanic shop very reliable and priced fairly and dealt with them for a long time so I trust them

★★★★★
May 19, 2024

I was promised a tow within 30 minutes promise kept! Attention was great and I couldn t be more pleased with the service I received. Thank you.

★★★★★
May 19, 2024

Professional, trustworthy and pleasant service always.

★★★★★
Verified Reviewer
May 19, 2024

Matt came to our rescue on hwy 87, Ive never needed a Tow Truck. I now know Tow Truck Drivers have wings and God only sends the Best. He was very Professional and Changed our tire when No One on the Highway would move over. State Police showed up and all of a sudden people moved over. Thank You!! Ill recommend Freemans to anyone asking or not. Yall made a stressful situation easier.

★★★★
April 19, 2024

Can t complain about the quality, very good shop. Bit pricey but you can rest assured you are fully taken care of

★★★★★
April 19, 2024

It was expensive but I was able to get my car back quickly and they even followed up to make sure car was working properly. Staff courtesy

★★★★★
April 19, 2024

As always very professional had my car done in one day!

★★★★★
April 19, 2024

Great people and they do fantastic work!

★★★★★
Verified Reviewer
April 19, 2024

Once again Freemans did not disappoint. Job done fast and correct the first time!!!!!

★★★★★
Verified Reviewer
April 19, 2024

Very friendly and super efficient! WiFi in the waiting room is helpful. Great service!!

★★★★★
April 19, 2024

Freemans rescued me and my truck at 9pm off of Rte 17. Sadly, my truck was toast from an overheating episode and Freemans knew the score and told what I needed to hear. Thanks gents, always professional and always honest WB

★★★★★
April 19, 2024

Always a great job at a fair price. I know auto repair and Freemans is a quality operation!

★★★★★
April 19, 2024

Unexpected van breakdown for new customer got excellent service. Van was towed in the same morning. Sven took our report of faulty steering seriously and after a thorough inspection of our 2004 Chevy gave us the results and time frame for repair. We had our van back in 3 days with the power steering pump and front bushings replaced. I give my unqualified recommendation to Freeman s Auto.

★★★★★
April 19, 2024

great car repair experience Ive ever had, friendly staff and great repairs

★★★★
April 19, 2024

They provide you with a detailed diagnosis of your vehicle in order for you decide the work you would like done

★★★★★
April 19, 2024

Great service, every time.

★★★★★
April 19, 2024

The shop is operated in a professional manner , their honesty and courtesy is displayed with every interaction.

April 19, 2024

Shame on me . 3 times I ve had issues with them and I went back thinking I was a loyal customer. I pay for a service and I expect it to be done correctly the first time. Today was the last straw. 3 times in a span of 2 years with the same vehicle. First time I had my brakes done and had to go back because they kept on making screeching noise after installation. I was told they had to switch out the hardware on the brakes . Second time was after servicing my tires there, I went home to torque my wheels to the correct pressure and couldn t get off one of my lug nuts because they had cross threaded it. I called them and they said sure bring it in and we will fix it. Sure enough after I get home again after them fixing it , I went to go torque the wheels again and it turns out. Instead of fixing the issue they just cross threaded the lug nuts destroying the wheel studs. I had to call back a third time almost losing my mind over the fact that I had to keep going back. Third and final time was today . Yesterday I went to go get my coolant flushed. Service went great. Today I went to the dealership for a different service and was told that the wrong coolant was installed. I called up freeman s and they said yes you are correct the coolant is supposed to be blue. We would have order it and have it done for you another day free of charge . I called them back asking for either a refund or credit because it would just be too big of an inconvenience to have to go back on a different day and get it done . I would have gladly taken a Credit and used it towards a future purpose. After explaining to them, I was dissatisfied and I didn t think that was right , they didn t care.

★★★★★
Verified Reviewer
April 19, 2024

I had a good experience with Freeman s. They are very professional and do high-quality work. I also appreciated that their office/waiting room is clean and comfortable. I would definitely go back again.

★★★★★
Verified Reviewer
April 19, 2024

Honest good mechanics

★★★★★
April 19, 2024

I moved up here two years ago and tried a couple other repair shops for oil changes and other things. None not one came close to the curtesy and fare pricing I got from freeman s. I highly recommend their service. I will be taking all three of my vehicles there from now on. Thank you freeman s.

★★★★★
April 19, 2024

Pat and his crew are the best! Everything is explained and their work is the best! Wouldnt go anywhere else!

★★★★★
Verified Reviewer
March 19, 2024

Gabriel came to tow our car with AAA. The response time was less than 30 mins and Gabriel was very kind, friendly, and capable. Great experience, thank you for your help!

★★★★
March 19, 2024

Good and honest. Quick turnaround

★★★★★
March 19, 2024

Freemans is always honest. They go out of their way to make it right and will tell you if you dont need something done.

★★★★★
March 19, 2024

I had to have a NYS Trooper call a towing company (without restriction) on a parkway. Ron literally rescued me and got my car home safely. He s very professional and courteous. Would recommend 10/10

★★★★★
March 19, 2024

I always have an excellent experience when I visit Freeman s Auto & Tire, Monroe NY. How? *Impeccable customer service over the phone as well as in-person, *great timelines of vehicle service, especially when you opt to wait, and above-all, *knowledgeable mechanics/service individuals.

★★★★★
March 19, 2024

Very thankful, excellent company, I was out of town had an issue, dropped car off after hours and they called me first thing in the am when they opened, got my car in, diagnosed and fixed. They were very pleasant to deal with and had very thorough inspection of things. Very knowledgeable and did what they said. Couldn t be happier! They truly saved the day!!! Would recommend them any day of the week!!!

★★★★★
March 19, 2024

We had a present experience! Idk it there are multiple tow trucks and drivers, but we were lucky to meet with a super nice guy! We had car trouble and happened to call A&B garage. They gave us this companys number. We were told that the truck would come within 2h. But it was much less. When we thanked the driver he said that he didnt like to keep people waiting. He was super nice. Thank you for the pleasant experience!

★★★★★
Verified Reviewer
March 19, 2024

I had a fantastic experience with Freeman Auto! Theyre incredibly trustworthy, completed the work in a timely fashion, and their staff is exceptionally kind. Highly recommended!

★★★★★
Verified Reviewer
March 19, 2024

Had an issue with my hybrid battery. They told me it had to be serviced or replaced by dealership since it was under warranty. Didnt even charge me! Thats good smart business. They just earned a customer the next time I need service.

★★★★★
March 19, 2024

Chris McShea was the best mechanic ever today and helped a nurse get to her shift at the hospital. I have never had a problem at freeman s but today they truly excelled. I ve been going for over ten years and am a very proud patron.

★★★★★
March 19, 2024

No complaints, staff is always nice and professional, my go to place for auto stuff.

March 19, 2024

recently move to the area and need it an inspection for the car, I went there to have it done and the ruined my dashboard by making it a cut with the sharp object they use to remove the old one. I went back and the manager defended the staff by telling me that the employee who did the inspection did not informed him about anything wrong happening during the process. it was his way to get away and not take responsibility for the damage. He pretended he was going to fix it and made me wasted my time twice more than three hours waiting for nothing. just making it hard for me. I will never go there. Not honest or liable service. they didnt take responsibility or fix it. Dont go there.

Verified Reviewer
March 19, 2024

I went to get an engine oil change after making a reservation. Even though I had arrived, my car was left outside for 45 minutes without receiving any service. I inquired with a staff member about the delay, and only then did they acknowledge an issue and promise to expedite the service by assigning two people to assist. I waited for an additional hour. Even the customer who arrived after me finished earlier and left, so does an oil change really take nearly two hours? If thats the case, why make a reservation? Ive been a regular customer at this place for several years, and Im disappointed. Nonetheless, I got into my car without further complaints. However, not only was there no next oil change sticker, but they also failed to properly remove the old one, leaving it in a messy condition. How about a bit more professionalism?

★★★★★
Verified Reviewer
March 19, 2024

Freemans Auto&Tire is the only car place Ive never felt like a sitting duck (as a woman of a certain age). The team here is professional, personable and work fast and well. They are great guys (same goes for the women in the front) and all the people Ive sent feel as I do, theres no other place for me and my Jeep.

March 19, 2024

I have no choice to give 1 stars because it would be 0. This is a shop that has the audacity to think using a TAR PLUG IS SAFE REAM & Go. Don t bother to inspect the inside of the tire. Being a Manager of a shop it s sad to know that they couldn t care less if the tire is inspected properly. NYS inspection report says that it s not passing inspection with a tar plug.

★★★★★
Verified Reviewer
March 19, 2024

Good people, good sevice

★★★★★
Verified Reviewer
March 19, 2024

This is a quick note to thank Freemans auto for their service today. I did not get the womans name at the counter. She was very professional and kind and happy to be there. I was in to have my snow tires put on my car. I keep them in bags and the technicians who worked on my car cared enough to put the tires coming off my car back in those bags neatly. They didnt have to do that and I really appreciate them taking that extra step. The price for balancing and putting them on the car was $16 a tire and I thought that was very fair. After the car was out of the bay another technician came out with a torque wrench and did an extra check that all 5 lugnuts on each tire were at the appropriate pressure. In a world where just getting things done quickly seems to be the norm Freemans put care into the service and I appreciate it! Also, I had an appointment slot and they were perfectly on time starting the work which allowed me to wait for my car and be in and out under an hour!

★★★★★
Verified Reviewer
March 19, 2024

They have great communication skills

★★★★★
Verified Reviewer
March 19, 2024

I was one of Freeman s Auto first customers when they first opened. Even though the parking lot is limited at one of their locations, their service is top notch and their prices are very reasonable.

★★★★★
March 19, 2024

Freemans is awesome. We have been coming to them for years. They are honest, first and foremost, and have always been trustworthy. They never try to nickel and dime you, and only make recommendations for what truly needs to be done. They are GREAT!!

Verified Reviewer
March 19, 2024

They will tell you that they fixed your car, but you have to keep going back to fix it some more! They took thousands from me before I wised up and went elsewhere, got my car fixed by honest people for a couple of hundred bucks. Beware!!!!

★★★★★
March 19, 2024

Freemans is a great place to bring your vehicle, always professional efficient and most importantly honest. Pat is a gentleman

★★★★★
March 19, 2024

Awesome customer service and quick and good work.

★★★★★
March 19, 2024

Provided detailed estimate and did work on my Honda in two days! Keep me posted by phone and explained the problems...Smooth operation!

★★★★★
March 19, 2024

Exceptional service

★★★★★
March 19, 2024

This is the only place I bring my car. Fair and honest and GREAT service.

★★★★★
March 19, 2024

Professional, honest, excellent work and superb service. I always leave happy. A+++

★★★★★
March 19, 2024

They re very professional there, it s like they know all cars, after replacing the axle on my 2005 sequoia as a bonus they replaced front bearing and balanced my tires for free, now my truck is like new again, driving like a jet, if you want to fall in love with your vehicle again just get there for a therapy.

★★★★★
March 19, 2024

Excellent Quality of work, courtesy in dealing with customer and promptness - great experience each time. THANK YOU

★★★★★
March 19, 2024

We have been going to Freemans for many years and they service all our vehicles. They always provide prompt and professional service, and make every effort to explain all the issues and provide options when available. We appreciate the personalized service and trust that our cars will be serviced correctly. We plan to continue to send our cars to Freemans for all our vehicle service needs.

★★★★★
March 19, 2024

Excellent service

★★★★★
March 19, 2024

Ive been here three times so far with issues with my car from another mechanic and I cant express how happy I am with them. Its extremely rare to find a mechanic thats honest and has great prices for what they do! Highly recommend! :)

★★★★★
Verified Reviewer
March 19, 2024

Great service and fair price!

★★★★★
Verified Reviewer
March 19, 2024

Have used Freemans for several years now since Harriman Auto closed. They have serviced our limited use classic cars as well as our everyday drivers. Excellent work at a fair price. Courteous, reliable service.

★★★★★
March 19, 2024

Excellent service and honest as always. Freemans never tries to charge for unnecessary repairs. Our family has 4 cars so we use them often. Nothing but great service from them for years.

★★★★★
March 19, 2024

The folks at Freemans are always a pleasure to deal with (and they do excellent work!).

★★★★★
March 19, 2024

Freemans is the best. I always have a positive experience. They are courteous, professional and extremely trustworthy. I highly recommend!!

★★★★★
March 19, 2024

Very Respectful and Very Professional!

★★★★★
March 19, 2024

Always friendly, fast service. Will continue to go there for all my vehicles.

★★★★★
Verified Reviewer
March 19, 2024

Fast service, kind people

★★★★★
March 19, 2024

They called to let me know what I needed to pass inspection and told me a few items that needed to be addressed but it wouldnt affect the inspection. They let me choose what I wanted. It was done timely with no nonsense. Great communication!!

★★★★★
March 19, 2024

I was going to have my car towed to my house, after having small talk with the tow guy (Vinny) who recommended the shop, I agreed. I received a call from a gentleman at the shop, took him the issue and less than 4 days I received a call that my car was fixed. The price was very reasonable, the staff was professional and informative which was a big plus. I would RECOMMEND Freeman s Auto & Tire to all. Great work ..

★★★★
March 19, 2024

Ive taken my car to Freemans twice & Im just impressed with their quick service & attention to detail. And most important, their prices are very reasonable!

★★★★★
March 19, 2024

I always take my vehicle here because they do great work, are fair and friendly! Consistently the best service!!!

★★★★★
March 19, 2024

Very helpful, extremely knowledgeable and treat the customers Fairly

★★★★★
March 19, 2024

Service desk people are great!

★★★★★
March 19, 2024

Great job and very professional

★★★★★
March 19, 2024

Bruce is awesome

★★★★★
March 19, 2024

Explained what I needed, gave me options, very courteous. Ready when they said it would be.

★★★★★
March 19, 2024

Very nice people and they know the work

★★★★★
March 19, 2024

I have been a customer at Freemans for the past 2 years, the staff is always friendly, helpful, and accommodating. They ensure that the repairs needed are done efficiently and in a timely manner. The cost for repairs is very reasonable. The team at Freemans work with the customer to address any emergency repairs as soon as they have availability. I have to give Freemans a 5-star rating. It has been a pleasure to have my car maintenance and repairs performed at Freeman.

★★★★★
March 19, 2024

Fast and professional work at its best! Dealer quality work at low budget price. I bring all my cars too Freeman s auto and tire

★★★★★
Verified Reviewer
March 19, 2024

Pat and the guys took care of me quickly and resolved my problem. They were very professional and fair priced. I recommend Freemans.

★★
March 19, 2024

Two bad experiences here. The first was to fix check engine light. Charged me $500. to fix intake manifold. Light went off but came back on three weeks later. Was told I needed another $1,100. to replace the entire manifold! The second bad experience was replacing the alternator. Charged $800 with tow. I later discovered they disconnected my air conditioner! It was not clamped correctly. Of course, every time you go you have to leave the car, making it very difficult to get rides back and forth.

★★★★★
March 19, 2024

Awesome auto shop

★★★★★
March 19, 2024

Very satisfied with the work done and cooperation of employees.

★★★★★
March 19, 2024

I ve been going to Freeman s for over nine years. I trust them completely with both cars. They re honest they tell me yeah you can go a little longer they don t push me into things. Their prices are fair. I trust them completely with both cars.

★★★★★
March 19, 2024

Great service. Friendly and honest staff. Good prices! Highly recommend this place.