Quality Service Center in Montgomery

Gabriel Hernandez at the Quality Service Center, are so knowledgeable, honest and service oriented. He came to pick me up and delivered the car to me...since I only had one car.

Popped a tire on the Thruway and had to call AAA for service. Tow from Quality Service Center came promptly and got me and my family off the side of the busy highway. Thanks again!

Really cool ploodooace, helpful employees, besides one dude that was so annoyed by a lady costumer, it was a good. Thank you guys for your services.

Thank you for your help John and the team at Quality Service Center. You did great work in a reasonable time for a great price.

These people go above and beyond to help. They do quality work, are honest, and very fair.

What a joke

Fast service for my oil change.

Super professional

Honest, reliable and professional. So happy I found this reliable mechanic shop in Orange County. Highly recommend!

Amazing Place

Decent price nice people and fast service.

I had very good service

Excellent Service. Highly recommend. Friendly people and the best service around! Thank you for all the help with my jetta :)

A very quiet staff indicates to me that they either not doing business or they have more than enough to focus on I thought the latter. My toyota broke down on the throughway they responded quickly and the gentleman took the car to thier facility. the lady Heather was very respectful and was very forthright about the terms and She was a comedating to my issues. A overall good shop.

Quality work by very good mechanics. Great attitudes..nice place to get your car/truck taken care of.

First class, top shelf. Reliable, trustworthy and honest! A rare practice these days. Bob and Cindy are by far the best in the tri state area. Heather at the front desk as well! Highly recommended business! Took care of my vehicle and had me on the road within hours!

I needed an inspection and a wheel alignment. Drop my car off Monday and it was ready Tuesday.

The person who answered the phone was very rude!

Service is always good and excellent work and great people

Bob towed me when my car broke down on the highway hours from home. He did everything he could to make sure I wasn t stranded and fixed my car quickly! He truly went above and beyond. Thank you!

Always a great experience, staff is very helpful and mechanics are top-notch

I really like this place, great service.

Parts were missing off my car when I picked it up. Bob and the lady s t the counter were incredibly disrespectful and unprofessional.

My car broke down due to a mistake another auto shop made and I was stranded hours from home. The awesome people here looked at my car even though it was past closing time and fixed it up right there. I couldn t have been more grateful!

Quality always gives us great service!!!

Great service, very quick.

Really friendly and fixed my flat fast for a good price

I had my bearings rotors and brakes done because I didnt feel like going through the headache. Apparently the bearings were rusted so bad that it took them 5 hours to get them off. Bob was really cool about it and didnt charge me for the extra labor. The price for everything was pretty reasonable, the parts plus not that much extra. Im gonna go back and get the front done, great experience.

nice service and very proffesional staff..

Efficient, quick, and hospitable people

Parts were missing off my car And no one wanted to explain what happened. Also didn t wanna give me back my car and kept telling me to just give them the title and charged an insane price to tow it about 5 minutes. I had my own tow driver grab it and they were upset and charged a high price for storage even. Awful company run by worse people

Super helpful and fast!

Went in for inspection... I had an appointment, they took me immediately and my car was ready within 10 minutes. No upcharge or trying to sell me something, just an inspection. Will go back!

Brought my car in for alignment. They got it perfect after Mavis in Walden messed it up twice back to back a week apart. Thank you very much.

Geat service every time and fair price

Always very knowledgeable. They do a great job keeping our vehicles safe.

Rudest receptionist or whoever it was that answered the phone! Even the way she answered the phone was rude and gave me an attitude when I asked questions.. ruined the whole thing for me. Also I got my car towed one time and the guy who drove me wasn t friendly at all but more importantly they tried to tell me that my car was totaled, it was unfixable and that I needed to hand over my title to them.. I said no and got a second opinion at another shop, the other shop was in fact able to fix it for a good price and a year later I m still driving my car. So the people at quality must have not even taken the time to try and look to fix they just wanted me to hand it over to them so they could sell it for themselves since I have a very reliable popular car.

Bob is amazing! All the staff there go above and beyond to make your experience as easy as possible. I would highly recommend them to anyone in need of auto service.

Great staff. Fair and honest.

Great staff, excellent work and the owners are very involved.

I was in an accident and Was injured. My boss while I was on the scene called quality confirmed they would take it my mechanic and confirmed they had my number and my mechanics number. I even gave them the address of my mechanic. The cop stayed behind while I went in ambulance to tell quality it was my car. They had my insurance, my phone number and my mechanics number. My boss confirmed with that multiple times that they had my number and were taking it to my mechanic. I called the next day After getting out of the hospital and they screamed at me over the phone. They (the receptionist) screamed I left the scene, they didn t have my phone number, did not know who they were talking to and wanted me to pay over the phone right then and there. I began crying because I was traumatized and now somebody I didn t even know was screaming at me saying I did everything wrong. I wasn t at the scene because the cops and ems told me to leave the scene in the ambulance and I listened to them. I went to quality a few days later to talk about why they didn t do their job right. They never took my car to my mechanic or even tried too take it to any mechanic they just took my car. He said he wouldn t charge me for storage big whoop it costs them nothing for my car to sit there for a few days.oday I signed my car over to them with perfect tires among other things they would make money off of and they still charged me 135$ for towing from Montgomery to mayvrook less than 4 miles. They are horrible liars and took advantage of me. Do not go to them unless you want to make a traumatic situation even worse and be lied too.

Quality isnt just their name, it is the way they do business and what they put into every job they do, big or small. Ive had all my cars serviced by Bob and his team for over 30 years. I wouldnt trust any repair to anyone but Quality.

Bob and his crew are awesome! Just bought a car in for tire repair and I was in and out in jiffy! Will definitely be a repeat customer!

For this review I am going to stick to the facts, without commentary: 1) On Thursday, November 14, at 6:56 a.m. I hit a deer on Albany Post (Walden, just north of Angry Orchard) the State Troopers called Quality Towing to tow the vehicle. 2) In speaking with my insurance company, it was determined the car should be towed to Superior Auto in Montgomery. The insurance company called Superior Auto and spoke with them at that time. 3) We informed the driver for Quality Towing, in front of the State Trooper, that we wanted the car towed to Superior Auto in Montgomery. 4) On Monday, November 18, I received a call from my insurance company informing me that the car was not at Superior Auto. 5) I called Quality Towing at 1 p.m. on Monday, November 18 to ask where my car was. They informed me - for the first time - that my car was in their lot. Between Thursday, November 14 and Monday, November 18, I was never notified that they kept possession of my vehicle. 6) In the call at 1 pm on Monday, November 18, I asked why the car was not taken to Superior Auto on Thursday, November 14 as had been requested at the scene of the accident, and I was informed it was because No one was [at Superior Auto] to sign for the car (which was known by us to be untrue as the insurance company had spoken to folks at Superior via phone at approximately 7:15 a.m.) The representative from Quality then tried to hard sell me on allowing Quality to repair my car, forcing me to repeat several times that I wanted my car repaired by Superior Auto as I had originally requested at the scene of the accident. 7) Quality Auto charged $1,500 prior to releasing my car to another tow company on Friday, November 22, who had to come and tow the car from the Quality lot in Montgomery to Superior Auto in Montgomery - $400 was for the original tow, and the rest - $1,100 in lot fees, administrative fees, and gate fees. ETA: Subsequently, when I put a review on Facebook, the manager, Bob Reynolds, responded in a hostile manner: it was my fault that the driver never asked me for information or spoke up when the Trooper told us to leave in front of him; it was my fault they therefore had to keep my car - although the reason vacillated: first I was told there was no one at Superior to sign for it; then it shifted to being because Quality has a policy they dont tow vehicles to shops without prior arrangement for payment; then it was Superiors fault because it is their instructions to us not to bring a car to them unless they call us directly (which, per Superior is not only untrue, but they have a drop box in order to leave cars even after hours); and finally that it was Superiors fault because it was incumbent on them to call Quality and ASK for the car to be towed there, I assume in the 15 minute window in which the car was actively being towed. Also, he claimed they were not trying to hard sell me on having them repair the car but just explain that it is my right to have them fix my car. The exchange is available on Qualitys page on Facebook.

Honest

Pleasant, trustworthy people. Very understanding and willing to work around your needs/schedule. 10/10 would reccomend.

We began a road trip across the country around 130 pm today. At 430 pm, we broke down on the side of 84. Bobby came to our rescue, towing not only our ford ranger but also the vintage trailer we were pulling off the highway and to Quality Service Center. He was so beyond helpful and nice, and was actually able to fix the problem and send us on our way within an hour. We met the manager Bob, and the receptionist, and I cannot offer enough praise. They so clearly care about their customers and providing good, quality service. Thank you so much guys!

New to area and needed a local mechanic for my automotive needs. Found QUALITY Service Center, in Maybrook, New York. BOB and his Dedicated staff and mechanics go way beyond any other service facility. They set the standard of what quality really is. They treated me like family and my vehicle as if it was their own. If you need a HONEST, FAIR priced service GO TO QUALITY SERVICE CENTER a 10 STAR EXPERIENCE.

Needed a tow about 60 miles on 87 South to the Bronx last night. Will, the road/tow tech from Quality in Montgomery, was great. Very patient while we sorted out our AAA situation. Excellent driver, professional & courteous. If you break down on 87 btwn M/M 75-55, Quality will be there to take care of you. If Will is your tech, hell make sure you get where you need to go! Thanks Quality, you took great care of us!

Saw my husband car right away for a car inspection on Saturday morning, he was in and out in 30 minutes.

On a long road trip, we broke down on 87 and Quailty Auto was there to save us. After a quick tow, we meet the knowledge and helpful technitions and office staff. Not only were they welcoming to our entire family for hours in the plush waiting room But they hustled to get our car fixed THAT day! They even called the next day to see if we made it home to Vermont. We have never had service like this!

I was in a pickle and I had to have my car towed.. I was so frustrated but the manager Bob Reynolds and his staff took such good care of me! They went over and beyond, making sure I understood everything that was going on. They are fair priced, honest and their service is of great quality.. no pun intended. Will definitely be going back!

These guys always go the extra mile. Honest and great service.

Whatevers ailing your car, they can fix it. Look for Brad, Kenny or any of the others. All good.

Excellent, quick service for walk in diagnosis/repair while traveling down I-84. My family and I (wife and two young children) were traveling through NY when our minivan started shaking violently. We pulled off at the nearest exit, and were blessed to find this service station right off the exit. They were at lunch when I walked in, but the nice woman at the counter advised me to return in 30 minutes. I did so and was greeted by a mechanic shortly thereafter. He took my car right in and promptly diagnosed the problem as a belt failure in the drivers rear tire. He called me to the service bay to show me as well. He then gave me a price on a pair of tires. The price was good and I was looking to replace tires soon anyway, so I had them install 4 new Good Year tires. Another girl at the counter informed me of a rebate on the tires and even offered to submit it for me. The service bays and waiting area were both very clean and organized. The bathroom was even spotless. The staff was very kind and treated my family and I very well. There was even complimentary Dunkin Donuts, candy, and Keurig Pods for coffee. I wish I had a service station like this where I live. Theyd have a customer for life!

Excellent service. Had car problems on I-84 stopped by there and within 20 minutes was on the road again.