Express Towing in New Windsor

They were amazing. Fast and friendly. Very affordable. I would highly recommend them to anyone

10/10 would do again.

Me and my wife had a great experience with this company doing our inspection. They are very polite and easy to deal with.

They had a little fat, gay kid, change my tire, six days later I get into a car accident because my tire came off from being not tightened properly while changin.

Its a hard place to get in and out of there is no place to turn around also the Driveway has big pot holes Things there are still the same.

After my battery died, Al towed the car to his shop. He completely charged the battery and went above and beyond to make sure I could get back on the road safely. Al and Express Towing will be my go-to from now on. Great price, great service.

I came here for a photo inspection for my insurance. The gentleman who assisted me was helpful and accommodated my specific problem. I haven t used the towing service but, given the quality of the attention today, I will call them if I need a tow.

Best of service God bless this great team

Al (owner) and Tony (Driver) helped my family get to a much better place after a disaster situation. I cant explain how much they helped to navigate the situation. Tony was an excellent driver and skilled tower. Al is a real person who wants to help as my boyfriend put. I wouldnt hesitate to work with them again. They are NOT a place that will take advantage of you. In fact, they do what they can to prevent getting taken advantage of. I wish them the best for their future.

All i can think to write about this place is they are terrible at treating people with any form of customer service and they will basically steal your car from you and hold it as collateral. Head the many warning signs

Came out and changed my tire at night after some mook ran me off the road.

Al is good.

So the unfortunate thing in life is .....everyone s experience is going to be different no matter where you go or what you choose to do.... or even the time of day. Well my express with this shop (AL with Express) was anything but positive!! As a matter a fact, I should have listen to my gut and not allowed my car to be towed to his shop! The only reason why I decided to allow my cat to be towed to Als shop is because of his very nice Tow Truck driver who came to me when I called Triple A!! I told the driver I already had a mechanic but he insisted bc of the situation that I give Al a try!! Well, for starters, Al was very rude to me from day 1 that I had my car. That was a red flag that I ignored! I should have picked up my car that very day, but I thought maybe I was being impatient and overreacting so i did check him but I also chose to move on and continue dealing with him! Everyday that I called him, there was a different excuse/lie (i.e. I ordered the part, waiting on it to come). Before I go any further, when I dropped my car off, I had almost a full tank of gas and oil in my car!!! So the above mentioned excuse went on for about 5 or 6 days with even a quote being dropped in there that I should be prepared to pay!! Btw, I always had to call him, he was never polite or professional enough to give me a call to update me on my car which I told him I needed in a timely manner. So on the sixth day, he told me what time to come and pick up my car that he would be finished working on it!!! Yes!! Finally my car is ready!! Sike!!! Only for me to call him again before I get the for him to finally tell me he didnt do jack squat to my car...... so yes, he had been lying to me that whole time with every single phone call I made to him!!! It gets worse!! To add insult to injury.....one time I popped up unannounced to check the progress of the work and was told by Al that they were still waiting on the right part to come in!!! So I asked where my car was, he told me ot was in the back!! Again, sike!!! I soon found what its in the back meant!! So remember I said had almost a full tank of gas?? They were obviously driving my car bc I had no gas left!!! Not only was gas tank empty, but so was my oil tank to the point where my car started smoking which it did not/was not doing prior to me leaving it at Express!! So needless to say again, I wholeheartedly regret that I didnt listen to my gut and had my car towed to my mechanic bc hes an honest Man, unlike Al!!!

I went for a photo inspection and was in and out. There were not many available inspection places that would take walk ins and I needed to do the photo inspection as soon as possible.

I went in for a photo inspection and regular inspection; very quick, and both gentleman were kind. Will definitely be coming here again.

Als a good dude, showed up and got the job done. No complaints

I called yesterday to make sure I could come for a photo inspection. They said, yes, any time till 4. I got there at 3 and the person who does inspections was not there. The owner was not there but his sister was. She was rude and short with me. They told me to come back today. I came back and he kid did the inspection but didnt check anything, just asked me all the questions after taking pics. He was also unpleasant. Lousy experience over all.

Went for a pre insurance inspection. I ended up in a totally different location because of Google maps issue. The gentleman I spoke to stayed late so I could get my inspection done. I also had a great conversation with him while he did the inspection.

Very helpful thank you

Horrible experience. Express towing was dispatched through AAA. The driver was rude and clearly did not want to be there. He called it AAA abuse because I called in the Middle of the night to tow a car from my house.I work 2 jobs and had no choice in the matter. I pay for 24x7 towing. He was not happy he had to drop my car to another shop rather then his. When he dropped of the car he blocked 2 Garage bays when there was space on the side. I had to apologize to my mechanic. I have reported all this to AAA and will not used them again in the future. If the driver had issues with this call he should have refused it and give the business to someone who wants to work. Wish I could leave 0 stars

Waited over 2 hrs for a towtruck that never showed. Al was there in 10min. Got my car started, didnt even need a tow. Reasonable, reliable and personable. Will absolutely use him again. Was honest and came to our rescue. Thank you Al!

Abysmal. Waited 5 days for car to be picked up by them, never showed and got the run around anytime i called. I will never use a company that hires them. No communication, completely unreliable.

Went there for a photo inspection for Insurance. Voicemail says they re here every day 10 to 4 I show up at 11:30. Nobody s here one phone number doesn t work the other phone number the voicemail is full and the other one nobody answered if you need your picture taken for a car insurance Definitely go somewhere else. As I was leaving a lady showed up who said I have to wait for her son to get home from school to take the photo. Obviously I left.

Went for a photo inspection and was insulted and treated very unprofessionally. I was told I have no brains and that there are no brains left in this country, as I was unfamiliar with the process. Glad his intelligence shined through.

Got to me so fast! Very professional on the phone and in person.

All was very kind. One has to have patients. I would recommend him to my friends.

Very quick efficient and friendly

The guy that took care of me was amazing good guy to talk to made me feel comfortable. Did his best to fix the problem on the spot and then towed me once couldnt have been done. (Not hid faul my spare sucked) the he towed me and charged me only for the tow. Would use again if I was stuck around there again.

Good mechanic really helpful

Good service in general

Well priced, fast response, and good service. Can be more on time.

This has to be one of the most rip of towing companies ever. I had my vehicle towed, asked him to look and tell me the damage, he claimed it was an axel, $640 later for the tow storage and axel. To find out the axel was no good caused more problems to my vehicle. Unless you really have too don t get your vehicle fixed at this towing company. I will never use them again!

Horrible, just called to schedule an appointment to get my car inspected. The guy cut me off and just told me Monday-Friday 10-4. So I will definitely not be going here.

Will absolutely call them/ use them again in the future. I locked my keys (and my dog) in my car on an extremely hot day. From the time I called to them arriving at my house was no more than 10 minutes. Extremely kind, understanding, and speedy service. I will recommend to all my family and friends!! Thank you again!!

Fast service, curious staff.

Luis the owner is the reason for my first one star review ever! All I needed was an oil change and an inspection. And after only a few minutes of dealing with him I will never return to this service station. I suggest you dont expose your self to his judgmental condescending treatment.

Called. Come in done Thank you

Went in for a simple inspection and the owner/boss was rude, condescending, dismissive and had a temper with his customers. He likes to overcharge, so I suggest you go to an honest mechanic that wont rip off his customers. Will never be going back. Wish I wouldve looked at the reviews prior to coming here.

GREAT! Sunday, my battery is dead, he came got the car started and had me follow him to his shop and replaced the battery. Wouldnt have been able to go to work the next day if not for him

Went for a photo inspection for car insurance, it was super quick, easy and efficient. And the guy who did they inspection was very pleasant

Honest no bs to the point affordably priced spanish speaking service center that saved my car and wallet from dealer pricing. Loved that little guys sense of im a person not a dollar sign

I had a horrible experience today with this lousy excuse for a business. Al, who runs the shop was very rude and irate after he learned that he would have to give back money after he failed to do his job. I went there this morning after my car stopped as I was approaching the i84W ramp. One of his employees, a very nice guy, brought me back to the business and left me in the hands of his boss and a mechanic. After paying $430 for a tow truck, labor, and two new coil packs which was identified as the problem by the boss, I was on my way! I thanked him and got in my car before stopping abruptly about 20 minutes away. My check engine light came on and I sputtered out just like I did the first time. Another tow truck was sent for me and when I arrived I waited again for another hour or two before I was told that I had to order more parts for at least $200 to fix the problem. At this point I asked for my money back for only the coils because after 11 hours of trying to get this problem fixed I was left with nothing solved. Al kept saying it was my fault because my car damaged his new coils that were put in as a result of my sparkplugs. On top of all this, the coils were not even new. He decided on his own that four used coils that he had sitting in his yard were just as good as two new coils so he decided to go with that instead. At the end of this whole thing when I decided to finally stop paying Al all of these new charges, he left my car without the sparkplugs or the coil packs installed. He pushed my car out into his driveway and instructed his mechanic to specifically NOT install the parts that were removed from my car. He was deflecting and blaming it all on the customer. A very unprofessional person in a business like this who clearly needs to reevaluate how he treats his customers. Do not recommend.

BEWARE before going here! They are not honest and do shady dealings. They are the type of place that takes the shortcuts to fix items. I would highly not recommend them.

Unfortunately I could not give zero stars. Horrible customer service. Very rude and dismissive. Went in for a simple inspection. When I asked a question regarding the inspection the woman behind the counter became irate, stormed off and got her boss. Instead of calmly explaining the answer to my question The boss/ owner was very condescending and angry. Definitely will not be returning in the future if this is how they treat their customers when they have a simple question.

During the process of towing my vehicle, the tow driver caused additional damage when he placed his tow hook into my rim which damaged my rim and tire. I ve provided the invoice of what I had to pay for the repairs and also provided photos of the damage. Express Towing refuses to pay for the damage they caused. I tried to settle this a few times over the phone, speaking to the owner of Express Towing and also sent a demand letter. I now have to take them to a small claims court because they are still refusing to pay.

Great value

Great service, treats you like family

I had a fantastic experience with Express. Not only was their rate extremely reasonable, but their owner and staff were extremely understanding when towing me out of a tough situation. When my ride fell through to get back to their business, they came to pick me up and brought me to my car. They were very friendly and I could not have asked for better service. I would recommend them to anyone.

I love the owner hes my best friend awesome buisness and more reasonable then any other towing buisness use this towing needs and his mechanics are top notch and if you have nothing nice to say dont say anything hes been my best friend and hes never ever done me wrong he will always have my buisness and no-one else we love al

Great service, reliable and trust worthy. My car was fixed in a very timely manner. I love an hour away from the shop but still travel to come to express because I know the service is good. Highly reccomend

I AM A MEDICAL PROFESSIONAL AND I WAS OUT SEEING PATIENTS ON FRIDAY 3/2 DURING THE SNOW STORM...I SUDDENLY BECOME STUCK IN A SNOW BANK. EXPRESS TOWING CAME AND HELPED ME OUT. THEIR SERVICE WAS QUICK, EFFICIENT AND PROFESSIONAL... NOT TO MENTION REASONABLE. THANK YOU SO MUCH. I WILL DEFINITELY USE THEM AGAIN A++++.

Quick service

Fly-by-night, gypsy business if ever there was one. Completely disorganized and dishonest. Worked on my car and damaged it, then charged me for the replacement parts. Cant keep the same help there for more than a week at a time. I would N E V E R use this company for towing OR repairs of any kind. Absolutely the worst experience I have ever had with a repair shop.