2597 NY-22, Patterson, NY 12563, United States
Complete Automotive Service Center
Super professional. I can't express enough how happy I am to have stumbled on this place. Was sent here for body work after an auto collision. Not only have they been communicative the whole process, they worked very quickly, very thoroughly. I'm now using them for service. Beyond accommodating, and a very good at explaining car issues to someone like me who knows really nothing about cars or their parts. If I can give more than five stars I would.
Had a pretty bad accident with major damage to my vehicle. These guys were great throughout the process or getting the vehicle repaired. A small delay with a backordered part but as soon as they received it, it was ready within a day. They kept me in the loop with everything going on and when and where the part was coming from. Staff was friendly and courteous. Would absolutely use them again and recommend to anyone.
Great work, my car had over 13k worth of damage and when I picked it up it looked brand new. Their paint match is amazing, they really go above and beyond. Michelle was great with booking me a rental. They go above and beyond with everything even down to the smallest detail.
Great service, very friendly. They brought me back to make me aware of a few other issues with my car and were not pushy, unlike other places ive been. I got an alignment and it felt like i took the car off the lot. They are upfront and honest, i highly recommend. I will no longer waste time and money on other shops.
I took my 2021 Veloster N for a rear Bumper repair and it came out like new and it blended so good with old panels that you couldn’t see the difference. Someone rear ended my car and Jim Byron was able to get me 2 quotes, one for aesthetics repair and other for whole bumper replacement and after removing bumper I needed a new one . the bumper was ordered ASAP and it took 2 days to paint and install the bumper. Other places couldn’t find the bumper and they wanted about the same price or a little more . Thank you Jim Byron and his staff for a pleasant customer experience and for being able to expedite the repair. I would definitely recommend this place to anyone looking to do any Autobody work or rent a car if you need one. it’s an all in one place for any car needs .
Love this place! Let's be honest, no one LIKES having to do body work on their vehicle. Thankfully these guys make it easy. They have a Hertz center right there to get you a loaner, and they do beautiful work. They actually listen to you as well. Something that I shouldn't have to put down in a review, but in today's day and age its seems rare. Two thumbs up! Keep it up guys.
One of the best experiences I've had, ANYWHERE! Everyone, from the front of the shop to the back, is Cream of the Crop. Professional and personable. I don't know how they did it, but after a small fender bender my car looks and even drives better than new. And even though parts may or may not be backordered, they were super fast. Before stopping in, I'd had numerous recommendations from friends and family alike, and they were 110% right. 10/10 THIS WILL BE THE AUTO BODY YOU COME TO SWEAR BY!
My experience with Patterson Auto Body was fantastic. From the time of my first call they got the ball rolling right away. My car was fixed in 6 days! They even detailed and cleaned inside and out. Thank you Michelle and Stephanie for your help and professionalism. Thank you to James for the excellent quality of work and for towing my car to and from the dealership to have my mirror calibrated. I would recommend Patterson Auto Body to anyone I know.
The staff was very knowledgeable and friendly. I dropped my car off for service and this is the first shop to actually give me a call when it s ready! Will come back when more work is needed.
Fred was courteous and helpful and got me an appointment as soon as possible lwith the work done properly
Everyone was friendly, caring, accommodating and thorough.
Car damaged from deer impact. Repair was fast and efficient. Staff excellent.
Everyone from the front desk to the people who worked on my car were professional, honest and quick. My car was pretty badly damaged and by the time I got it back it looked like it had never been touched - and was spotless inside and out. Thank you for always delivering great service-
I always have a great experience here! The service is fast and affordable and of the highest quality.
The best in every way!! Service, friendliness, efficiency- and my car was sparkling clean when returned!
excellent service .extremely helpful and pleasant staff.
I had such a wonderful experience. From my phone call regarding what tires I would like and what they had, to dropping off my car everyone was extremely professional and knowledgeable. They were honest and gave great advice. Picked up my car after a phone call letting me know exactly what they had done and how it went. I had a great experience and highly recommend this shop! Thank you for taking care of my car.
The staff was friendly and they updated about the repairs to my car.
Great service. Very friendly and accommodating.
These are people of integrity who do exactly what they tell you, when they tell you. I like Jim and his team at Byrons Patterson Auto Body very much.
Such a great experience! I have been to PAB for personal and profressional accts and they are fantastic all around
I am partial to this business seeing how in the summer of 1983 myself and partner Ron opened the doors here and have enjoyed it all. 40 plus years in the auto repair industry and still enjoying all of it watching the next generation run operations and fixing vehicles for the grandkids of still current and past customers.
Highly recommend! Their customer service is top notch! Very helpful in helping me deal with the other driver s insurance company. It was also very convenient to be able to pick up and drop off my rental car right there at the shop. My car came back to me cleaner than I had left it with them.
Easy getting appointment good work as usual. Prompt friendly service
Great customer service & Friendly Place they did an amazing job on a car that was considering totaled!
Just want to thank you for a great job you did on my Macan , also dealing with extra nice people . I hope I don t need you again, but for sure you are my best recommendation to all. Thanks
I actually got to know Patterson auto from my friend. I took my Dodge ram there for an alignment that the dealer could not get right. Patterson auto did the alignment and truck is great. The dealer paid the bill. I also had been hit by another vehicle recently and bumper was damaged & beyond repair. Got three estimates and decided to go with Patterson auto body. Truck is Diamond black. Hard to match. They did a excellent job. Was impressed with the work, as in past I painted cars, and mechanic. Cant do as much as I used to now, but I feel good knowing I have them to do what I cant. AP
Job well done!
They made what could have been a nightmare a nice simple process the job was done impeccably the color match was perfect and the top of it all off I got my car back sooner than I expected I would highly recommend them to everybody
Friendly and professional staff!
I had a 2:00 appointment for an oil change. I was out by 2:45. Since it was my first time there Bill also identified other services I may be interested in during my next visit.
I had exceptional service from start to finish they made the whole process including finding a rental card for me simple and easy highly recommended
Glad I found Patterson Auto. Brought my car in for service basically routine maintenance. They checked it out and let me know exactly what I needed at this point in time. Originally thought I needed brakes but was told my brakes were fine and plenty of life no need to change them. Changed out some fluids and oil. They did everything like it was their own vehicle being serviced. Pricing was fair and reasonable. If you want to take care of your vehicle you cant go wrong by bringing your vehicle to Patterson Auto. Will be doing future maintenance at Patterson Auto.
Fantastic experience! I now found my new go to for all of my automotive needs! Prices are very fair and the people are very fantastic!
Great service!! Had my 5yo car driving like new after replacing brakes and battery
Byrons is the only place to gave body work done
People are amazing and very polite thank you
Seamless, done earlier than expected! Excellent communication!
Having Byrons Patterson auto body repair my BMW was a great experience. They were truly professional from the work they performed. Dealt with Geico on my behalf. Is the best part might have been the detailing that was performed before I picked the car up!
Totally delighted from on time appointment to the completion of the service. Highly recommend Patterson Auto
Everyone at Patterson Auto Body was extremely helpful. 2 hours from home, my husband, my dog and I were suddenly without brakes on our car and pulled into the first station we saw. The staff invited us all, including the dog, to wait inside while they determined the problem. They were able to work on the car right away even though they had many appointments on their calendar and get us back on the road in about 3 hours. Thank you to everyone for their kindness and prompt service.
Very professional and friendly.
I brought my car in for a simple balancing of the tires. My first drive in the highway the car shakes. When I called to state that the job was performed incorrectly, I was told that the speed limit is 55, and they do not balance above that. That could not be more incorrect, the state speed limit is 65. I m not sure about you, but I don t drive 65. Advice, seek repairs from someone else!
I just recently moved back to Patterson, NY after living in Texas (so glad I moved back home!) for over seven years. Needing to establish myself back in the area I called Patterson Auto Shop who I had used before I left for Texas. When I called, they had all previous car records and welcomed me back! I had my car checked over, oil changed, glove compartment fixed and was informed of recommended services. Everyone there treated me so respectfully and pleasantly. Billy was especially personable and knowledgeable. I left feeling relieved and satisfied. Like I had just come home .
Excellent service, no wait time at all
This was my first experience with Patterson Auto Body. I got hit by a careless driver while I was stopped at a stop sign and the thought of dealing with the damage to my car while getting care for my injuries was a bit overwhelming, until two friends who had great experiences with Patterson Auto Body recommended that I take my car there. Im so glad I did. Jim Byron, the proprietor of Patterson Auto Body, and front desk manager Michelle, were so friendly and helpful. They made everything easy to deal with and the work done on my car was meticulous. My car looks good as new. They even cleaned the interior before returning the car to me. Consummate professionals. Great experience!
Top notch and friendly service from the time I first went in for auto body repair until the completion demonstrating their excellent work. In my book, an A+!
These guys are the real deal. Its refreshing. recommend
They were very good and they were really nice to work with
Great costumer service and very helpful !
Great service and friendly staff. I would definitely recommend Byrons Patterson Auto Body to friends.
They truly are incredible. Their staff is so friendly and welcoming, and the mechanics are fantastic! They always go above and beyond to keep you satisfied and coming back. I had originally just planned on doing a repair with them because I had never used them before, but now I go to them for EVERYTHING! I cant recommend them enough
My car was in right on time and service was lighting fast. Friendly staff
Great service from very friendly people.
Patterson Auto is first class! Not only do they make sure they cover all your needs but they also offer pick up and drop off service, NO auto shops do that anymore. 1st class all around
Very friendly staff that was able to get me an appointment at a reasonable day and time. They are prompt and do good work.
Friendly - thoughtful -
Billy was absolutely fantastic to work with. It was an unexpected problem, with a completely unexpected solution. End of day on a Friday, and they saved the day. Thank you for everything!
No one wants to have to have autobody repairs done. But if you have to fix your car, Patterson Autobody is the place to go. They are professional, good communicators, and their work is impeccable. We have needed their services three times (rear-ended on highway, wifes car hit in a parking lot, sons headlight clipped by a deers hoof). All were done smoothly and well. Nothing is cheap when it comes to car repairs, but they did all the work with the insurance company. And for one of the repairs, they got us the loaner car right from their premises. Highly recommend.
Great Service and quick accommodations!
My son and I were heading up to school and all of a sudden our tire started going flat. Somehow we got lucky and happened upon Patterson Auto Body and they fixed our flat in no time! They were beyond nice, helpful and reasonable and we are grateful!
Easy scheduling, friendly customer service, honest diagnosis
Patterson Auto Body has been in this Community for Decades. The staff is kind courteous and knowledgeable on every aspect of your vehicle. I had a great experience and they explained everything prior to the appointment. I will be using them in the future and I highly recommend them in yours as well. Just call for yourself and you will be as pleased as I am with the care and quality they provide.
I just had my Subaru Ascent repaired there. The staff is super friendly, the work was flawless, and they take care of everything from securing a rental to speaking with your insurance. Highly recommend.
James was very professional and they did the right job on my vehicle
Jim was very welcoming and helpful.
Very pleasant and wonderful ppl highly recommend anyone go here
Fred and his staff have kept my 2006 Honda Pilot running fabulously and it just turned 200,000 miles. I trust their guidance and know they wont try to oversell me.
As always the service was done professionally and Fred, his brother, the office staff and the mechanics are all very caring and professional. They make your visit painless Everytime you need to go. Thank you for the job you do in our community
They did a awesome job paint matching my truck highly recommend
Pleasant and professional staff. Easy to schedule appointments. Efficient service.
Very helpful. Went out of there way to get me a tire because they did not have it stock there
Friendly, courteous, and knowledgable. I liked that I was shown the car part that was problematic and was not treated like I had no brain.
Bill is nice and also so happy very easy to deal with. Would definitely recommend your shop.
I cannot begin to say how much I love Patterson Auto Body! Top notch service and professionalism. I highly recommend them for their integrity and trustworthiness as well!
professional, on time. great experience
What a positive experience, having a car repaired here! Excellent service.
Great place. Very Friendly. Clean waiting area.
Top notch service! Very friendly staff. I would recomend
Warning: Unreliable Service and Poor Customer Experience at Patterson Auto Body Rating: 1/5 I recently had a highly disappointing experience at Patterson Auto Body the day before Thanksgiving 2023 and feel compelled to share my cautionary tale with potential customers. My visit to this auto body shop for a routine fluid change turned into a nightmare that I never anticipated. During the service, my perfectly running vehicle mysteriously developed additional issues after leaving Patterson Auto Body. To my dismay, I discovered that the mechanic had broken my radiator during a standard fluid change. Instead of taking responsibility for their mistake, I was charged for the entire radiator replacement without any refund or discount offered for this replacement. Adding insult to injury, Patterson Auto Body failed to provide me with a loaner vehicle during the extended repair period. I had no choice but to rent a vehicle for a week while they addressed the problems they caused. Throughout this ordeal, the owner(s) did not make any attempt to contact me, leaving me in the dark about the status of my vehicle and the repair process. To make matters worse, when I called post holiday to discuss the lack of compensation for the significant repair with the owner, James Byron, he attempted to pass the responsibility to the service manager, who lacked the authority to address the issue. This lack of accountability and communication is unacceptable, and it reflects poorly on the integrity of Patterson Auto Body. Its disheartening to learn that locals are already aware of the dishonest practices at Patterson Auto Body and their owners. Unfortunately, as a non-local, I had to learn the hard way. I strongly advise anyone seeking auto body services to consider reputable alternatives such as Stans Auto Body, J&J Automotive (Joe is honest) or Twin County Collision, which are highly regarded by locals who value honesty and reliability. In summary, my experience at Patterson Auto Body was marked by incompetence, lack of accountability, and poor customer service. Save yourself the frustration and potential financial loss by choosing a more trustworthy auto body shop in the area.
Everyone was friendly. They knew what they were doing and kept me informed snd clearly let me know what my options were. The waiting area was pleasant and I was able to get work done while I waited. There was even free coffee from a coffee bar while you waited!
J Byron was very easy to deal with, the shop is clean and professional. I recommend.
Really fantastic customer service. I was treated with respect and kindness. Highly recommend. My 2013 Highlander looks good as new!
Everyone is super helpful and explains things in laymans terms. Friendly customer service.
NYS Inspections seem to be always scheduled for 8 to ten days. I dont understand why. I worked as an Automotive Technician in Brooklyn, NY for 21 years, and now I work at a shop in Connecticut, I saw appointments and drive ins with no appointments get their State Inspection done immediately. I think that can be improved upon, especially since I live 45 seconds away.
EXCELLENT, EXCELLENT!! Not only were they concerned about My car; they were highly concerned that I was able to get to two and back from there shop. If I had to rate the service department on a 1 to 10 I would give them an 11. Billie and Tyler were excellent and professional to deal with. They make sure I understood exactly what was being done and what I needed to be done I warmly and with sincerity recommend Patterson Auto Body and The service department to anyone who needs service Or repairs on there cars!!
They were very friendly and helpful. The service was great! Thank you to Fred and his crew!
Excellent service
We always receive the best service at Patterson Auto Body and in a timely and professional manner.
Full service shop. I had Auto body and front end work done on my Sonata. The car looks great Services
They were very helpful and gave me a list and estimate of what else I should have done
Long story short... estimate of $250 turned out to be a revised estimate of $2000!!! Really. Plus they agreed to call before they went ahead but did not. Admitted it was their mix up but refused to take any money off. Never again. I read your reply to my review and find it wanting. Pretty poor in my mind... it was the rains fault. The car was finished at Stans Auto body for $466. Your estimate to finish the job was many times higher. I stand by my review.
Their business is honest and does great work. My family has been using them for years and hopefully years to come !! REDACTION: I would never post anything about anyones family/personal life !!! PLEASE let me know if my review EVER contains anything like that !!! Changing my password im very sorry ! I did not write that !
Excellent service! Honest and great pricing. Will come here again!
Excellent, professional and courteous service always
I cannot thank James and his team at Patterson Auto Body enough. Fortunately, I just happened to pull into their shop after getting into an accident just up the road. Throughout the entire process, James advised the best way to proceed and helped the best he could even with all of my extra requests. They are one of few shops still around that will go out of their way to put their customers first and make things right. As for the quality of work, they did not cut any corners and results show it.
Excellent
Had 4 snow tires put on.
Welcoming atmosphere. Office was very clean. Quick service. Courteous staff.
Fast and courteous
Friendly, thorough service.
Great service and very professional staff.
No previous experience with Patterson Auto Body but needed body work twice over last 3 years including a major collision that caved in the side of my van requiring to weld in and finish a new side panel and replacement of the van sliding door and glass. Paintwork is superb. In both cases they worked very well with the insurance adjuster and the resulting repairs were absolutely like new!. Highly recommend as the first place to stop for body estimates and collision repair.
They did a great job. If the guy at the front counter dealing with the customers isnt an owner he should be. Excellent service.
Patterson Auto Body is extremely professional and knowledgeable. We are totally satisfied with their service and will recommend them to others.
Body work and custom welding also. Fitst class service and results at very gair pricing. Highly recommend. Services
A friendly professional place to do business
Billy is personable, knowledgeable and friendly. It is a pleasure dealing with him and I feel confident I m in good hands when I use Patterson Auto Body for my cars needs!
Ive used Patterson Auto body a few times before Im always pleased with the work they are very thorough and professional I would recommend them to any one.
Pleasant people with fast service
I took my vehicle to Patterson for a driver side window motor that wasn t working . After speaking with James during my lunch he advised that the window works and he doesn t see anything wrong with it . I then asked him to do an oil change and check the car over since it was due soon for service . At 4 pm I called james who told me that my car needed wheel bearings badly and since it was labor intensive and a big job he would ve have car ready until next day . He gave me a price of $1,000 and said it was his best price . Since I use my car to work and it s my only way around I agreed to the work being started the next day . At 5 ( only 1 hour after speaking with James) I called my brother who works in cars in NJ and told him the issue and the price . My brother flipped and said that it is not even a big job and the parts are maybe 125 each with maybe 1/2 labor . I called back james right away and said I didn t want work done on car I will pick it up now . He then begins to tell me that he started the job and will be done in 10 minutes . I then told him what my brother told me and he just said then what price do you want to pay since I did the job . .... when I got to the garage there was not apologies or explanation for how he came up with that price . Nothing !!!! I only gave him $500 and promise him he would never see me again !! This PLACE is a RIP OFF!! Shame on you !!!!
I went there for an inspection to be done to my vehicle to end up failing for things that were very small. Things that could have been told to me but instead they decide to put in the system purposely. Not to mention me being charged for the inspection even though I failed which I have never had to do before so I found that pretty odd. A friend of mine who went there for years told me that has never happened to him at all and he s had things that could have been reported but was never checked. He and I came up with the same solution. They did this because of my race and they will never have to see me again because I will never do business with a place that promotes bigotry.
I needed to have a tire repaired and an alignment. I also asked them to look the car over since it hasnt been on the road in a while. He called me to tell me that the tires on the car were old and dry rotted and not safe for the road. Gave me prices on different tires from inexpensive to top of tge line. I was glad to purchase tires from them and give a local hardworkimg business my business. While the car was there they noticed that my inspection was over due and took care of it for me I will continue to bring my vehicles back to them as they were very professional, curtious and genuine.
Patterson Auto Body is a small, friendly family run business. The staff are professional and kind and they always do an outstanding job taking care of my familys cars. Ive always felt they are honest and charge fairly for the top-quality work they do. I highly recommend going there for any of your vehicles repair or service needs.
Very nice people, comfortable waiting area, dog friendly. And most important, the car runs and feels great.
People are knowledgeable, prices seem fair, staff unfailingly courteous.
NYS Inspection as well. Excellent service & prompt completion.
Wouldnt take my car anywhere else. The work is always grade A+
Came in for an inspection staff was very professional and got my inspection done quickly
Service performed as promised.
Professional, friendly and excellent service. They even helped find best incentives for tire purchase. Will definitely recommend and return when needed. Services
Patterson Auto Body is not just a Body Shop. They are a complete automobile repair shop. The best thing about Patterson Auto Body is that they are HONEST and trustworthy! You can bring your car in for an inspection and not get taken advantage of. This is unlike their competitors further up on Route 22 who sell tires and will take advantage of a uneducated consumer. Patterson auto also sells tires and now they have a convenience store. Honestly, I really have learned through experience to only use Patterson auto for all my Automotive needs.
Quick and easy
Just had body and paint repair completed on my car as a near miss with a large tree that caused some dents and scratches. First rate experience in every respect - my 2012 Infiniti G37X looks like new! Special thanks to Michelle for coordinating the entire process for me AND to the team who did such a wonderful job. Highly recommended!
Very friendly staff, inspection was done quickly. The only reason I didn t rate it 5 stars is that the blades they said I needed in order to pass inspection were too expensive. Could have gotten replacements much cheaper at same quality. But I will definitely use them again! Positive
They are really excellent at what they do. The place is super clean.
Hands down the best experience I ve had in the vehicle repair industry! Crashing your car is never fun and the aftermath is usually worse. Picking a body shop, getting a rental car, and hoping the work that gets done makes your baby look like new. I was referred to Patterson Autobody by the service manager at honda who highly recommended using them for the best results. Needless to say it exceeded my expectations, the entire staff was friendly and knowledgeable, especially Michelle (Body Shop Manager) who practically held my hand through the entire process. She took care of insurance once my claim was started and had a rental car waiting. I am very particular about my car and this body work was flawless. The paint match was incredible (pearl white metallic is not easy) and the body seams matched perfectly. It was washed and vacuumed when I picked it up and I couldn t be happier. Glad I found them and would recommend them to anyone.
They were friendly and professional.
We had a complex repair to our vehicle. James the guy I was talking to was very patient and dealt with the insurance company and there shenanigans in a professional manner
I got an appointment immediately, communication was excellent, and my brakes were fixed quickly.
Will not return, waited 2.5 hrs for an oil change, to have two tires mounted and 4 balanced and a Nys inspection done when I had an appointment a week ahead of time. On top of that vehicle failed for monitors not ready, was still charged for $21 for inspection, was told when I come back after doing a drive cycle I wouldn t be charged again for inspection. Came back, car passed, was charged $6 for another inspection sticker and $5 for emissions testing. Any place I ve gone to if your car doesn t pass you have 30 days to come back and won t be charged. I understand being charged $5 for emission testing the second time but to pay $6 for another inspection sticker when that s included in the first inspection is them just nickel and diming, on top of that if you plan to use a credit card be prepared to pay a 4% transaction fee
Had to get my hood repaired on my brand new car, after kids in the lake had damaged it with rocks. Michelle and Jim were so kind, everything was done quickly with my estimate and fixing it. They did a perfect job. Paint job was on point and looks like original factory paint. They do extremely great quality work. Can t thank them enough!
Very friendly and professional. Had a flat on an older car and some issue with the spare as well, they sorted it all out, installed a new tire and sent me on my way in a few hours
Total confidence in Patterson Autobody for whatever my car needs -- was there this week to have a new side rear view mirror replaced (after I clipped the old one). They took my car in right on time and had it finished in less time than they estimated it would take. Always happy here!
Tyler did a very good job of explaining what had been done and the future maintenance I should do to keep the car in shape. Thank you all for your help.
Always an excellent, efficient and friendly experience. Highly recommended!
Just wanted to give a shout out to Patterson Auto Body for the work done on my car recently. I had body work done on the right side of my car which was caused by an altercation with a guard rail in pitch black darkness.... that said.. They were great, communicative and fully transparent in what needed to be done. James and his team (including Michelle at the front desk) are friendly, helpful and informed. The best thing, was being able to get a rental car right there. Everything except my deductible, was covered by insurance. Oh yes and they returned my car to me absolutely sparkling too! All good! Keep up the good work folks! And Happy Spring!
I have been a DIY mechanic for over 20 years. A friend recommended Patterson Autobody when my wife was involved in an accident. Not only did they repair the car back to pristine shape, they also corrected a few other body paint issues. This was 20 years ago. Ever since then, I trust them for all my automotive needs - repairs & body work. They have always been honest, trustworthy and welcoming.
I went for an inspection of my vehicle. The staff was knowledgable and friendly. After the inspection I was informed of a recall for my car which i was not aware of. I would definitely recommend to my friends.
Highly recommend. Was in town visiting family and the SUV started making a rattling sound. Took the vehicle in on Wednesday evening and they had me back on the road home with a new alternator and belt by Friday afternoon. Great communication too
James and his team of mechanics are fantastic. They quickly diagnosed my car s issues and even took videos to show me the issues for piece of mind. They also explained everything done and needing to be done in detail and quoted the work without needing to be asked for it. Exactly how a professional shop should operate. Thanks and looking forward to patronizing your business again
Great repair and Autobody shop. My son slipped off the road in the snowstorm and got his car stuck in a ditch. They were on the scene within minutes, pulled the car out and towed it to their lot. Great local service.
Great service always friendly and they go the extra mile. I was even offered a ride home again. They did so the last time. Very professional and the waiting area is always clean and nice.
Patterson Auto is a good place and people there are so kind and understanding!!
In an era where there are bad dealers, it is nice to have one that is not only honest but treats you and your vehicles as they were their own. Very refreshing to know Patterson Auto is here for all of us.
I was driving from Patterson, NY and noticed that my tire icon was lit on my dashboard. I drove straight into Patterson Auto Body on Route 22 and asked for help in finding out what was going on with my tires. Everyone there was super helpful. One of the guys came out (Im so sorry because I cant recall his name so my apologies) and told me he would drive it in and see what was going on. I waited maybe 5 minutes and he drove it back around and told me that one of my tires needed some air and to watch it and if the light stays lit that have the tire checked out for a leak. I thanked him and asked him what the cost was. He told me nothing and I asked Are you sure? He said yes. Wow! I happen to know Penny & Jim Byron from Patterson Auto Body through the Patterson Rotary. They are the most generous and kind people around. I was treated with the utmost respect and professionalism. Thank you to the young man who helped me and to Penny & Jim. You run a great business and have amazing customer care.
I was in dire need of 4 safe and affordable tires and Troy came to the rescue with a competitive price and top of the line customer care/service as well as installation. I was given the exact specs of the tire and there was no attempt to upsell me, which is rare to come by. Thank you for your kindness and for finding me some amazing tires that were made in the USA! My Audi loves them!! Highly recommend!!!
Very warm and friendly people. Helped me out immediately when I had a tailight malfunction . I Will definitely be a loyal customer from now on.
Another trip to PAB and great service yet again! Fast, professional and courteous - Thanks PAB!
We recently had some body work done to our car and I must say, Patterson Auto Body held true to what they said in their proposal. Not a penny more and even cleaned out the inside of my car before returning it. They went above and beyond and we are really happy. We highly recommend them. Thank you Jim and your team!
Exceptional quality and service. Kind and helpful staff. If you are looking for a great place for your automotive needs, go to Patterson Auto Body. Positive Quality, Professionalism
Patterson Auto has done great work maintaining my Subaru, but has done exceptional work when it came to body work. My car was parked and hit by a snow plow a few winters ago down in NYC and they made it look new again. Have had a few parking lot dents and dings as well that they have fixed - I wouldnt use another shop for body work.
Extremely happy with the customer service and work done on my car. They said it would be one week and it was one week. No surprises!
Patterson Auto Body is the only place I take my car for both mechanical and body work. The work is first class, the personnel are helpful and courteous.
Ive been going to Patterson Auto Body for about a year now and have been very happy with them. They need to work out some kinks in their computer system and reminder emails though. I got a reminder the day after I took my car in for service to fix a problem that had apparently been taken care of the day before.
I purchased snow tires and not only was the service excellent, I got a great price on them as well. Highly recommend!
Always great service at PAB. They treat you right and do an excellent job. I never had any problems there. No surprises either.
Very accomodating in emegency situations!!!
tRUST Your Mechanics Advice Patterson Auto has been my mechanic since the purchase of my 2004 Chrystler Towne & Country family van. Despite the rust that comes with age, they kept this auto in fine shape, 240,000 miles of family memories to be exact. I always felt confident behind the wheel no matter where we went because of their personal care. Recently, they advised me to start looking for another car. I decided to put more money in the van and that turned out to be the wrong decision. Chalk that up to my Irish stubbornness (-:~ Now they are advising me every step of the way in my search for a replacement vehicle. Its time for me to listen to the experts. They have served me well!
Very friendly and helpful. Wonderful experience and good work on my car.
Great service,clean facilities,knowledgeable staff I only use them for my cars
Easy towing experience.. Great service. Professional staff. Always courteous when I called to check on my car. Clean, clean , clean. Quoted us the best price around and kept that quote. Even though I live 1+ hours away will totally use them again! Thank you Patterson Auto.
I needed minor auto-body work on my car. They fixed in beautifully and on time. They even cleaned my car and buffed out minor scratches. Id recommend them.
From start to finish Ive found the repair experience professional, courteous and complete. Id recommend them to others that need car repair.
great professional place staff is friendly they did my photo inspection with in minutes
i been getting car fix do great work